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Director of front office vs front office manager

The differences between directors of front office and front office managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a director of front office, becoming a front office manager takes usually requires 4-6 years. Additionally, a director of front office has an average salary of $78,170, which is higher than the $52,141 average annual salary of a front office manager.

The top three skills for a director of front office include reservations, quality standards and front office operations. The most important skills for a front office manager are customer service, reservations, and guest service.

Director of front office vs front office manager overview

Director Of Front OfficeFront Office Manager
Yearly salary$78,170$52,141
Hourly rate$37.58$25.07
Growth rate18%18%
Number of jobs75,86380,983
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 48%
Average age4647
Years of experience46

What does a director of front office do?

A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.

What does a front office manager do?

Front office managers act as the senior person in an office setting and are responsible for keeping a professional work environment, administrative support, and staff supervision. They have varied tasks and duties, including managing accounting functions, approving office equipment and supplies, and allocating work assignments. They often use several skills to accomplish their responsibilities, including in-depth knowledge of the organization, a better understanding of the company's offerings and products, and awareness of other employees' different roles.

Director of front office vs front office manager salary

Directors of front office and front office managers have different pay scales, as shown below.

Director Of Front OfficeFront Office Manager
Average salary$78,170$52,141
Salary rangeBetween $49,000 And $123,000Between $38,000 And $70,000
Highest paying CityWashington, DCWashington, DC
Highest paying stateNew YorkNew York
Best paying companyMUFG EMEANomura Securities
Best paying industryReal EstateHospitality

Differences between director of front office and front office manager education

There are a few differences between a director of front office and a front office manager in terms of educational background:

Director Of Front OfficeFront Office Manager
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 48%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaCornell University

Director of front office vs front office manager demographics

Here are the differences between directors of front office' and front office managers' demographics:

Director Of Front OfficeFront Office Manager
Average age4647
Gender ratioMale, 54.0% Female, 46.0%Male, 32.2% Female, 67.8%
Race ratioBlack or African American, 8.4% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.7% White, 62.4% American Indian and Alaska Native, 1.2%Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.4% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage11%8%

Differences between director of front office and front office manager duties and responsibilities

Director of front office example responsibilities.

  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Yield rates to optimize revenue and balance PMS / CRS inventory daily.
  • Maintain cleanliness and organization of back office, front desk and bell closet areas.
  • Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.
  • Provide excellent service as it pertains to all front office functions including check/in-out, PBX, and bell service.
  • Organize and develop a report to track VIP's and special care guest including time share owners and repeat clientele.
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Front office manager example responsibilities.

  • Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
  • Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.
  • Ensure that VIP reservations are appropriately block through close monitoring and proper organization.
  • Lead trainer for new PMS roll-out, including downtime and upgrade management.
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Director of front office vs front office manager skills

Common director of front office skills
  • Reservations, 12%
  • Quality Standards, 6%
  • Front Office Operations, 6%
  • Customer Satisfaction, 5%
  • Phone Calls, 5%
  • Cleanliness, 4%
Common front office manager skills
  • Customer Service, 13%
  • Reservations, 11%
  • Guest Service, 10%
  • Payroll, 6%
  • Patients, 6%
  • Night Audit, 5%

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