Director of front office vs rooms director

The differences between directors of front office and rooms directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director of front office and a rooms director. Additionally, a director of front office has an average salary of $78,170, which is higher than the $75,363 average annual salary of a rooms director.

The top three skills for a director of front office include reservations, quality standards and front office operations. The most important skills for a rooms director are front desk, reservations, and cleanliness.

Director of front office vs rooms director overview

	Director Of Front Office	Rooms Director
Yearly salary	$78,170	$75,363
Hourly rate	$37.58	$36.23
Growth rate	18%	18%
Number of jobs	75,863	5,845
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 69%
Average age	46	46
Years of experience	4	4

What does a director of front office do?

A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.

What does a rooms director do?

A Rooms Director ensures smooth operation of valet services, housekeeping, communication, uniformed and concierge services, and guest services. Rooms directors provide guests with quality service with maximum productivity and room revenue. They coordinate the administrative and organizational functions and make sure that they comply with the operation standards. It is their job to create a monthly reporting system for monitoring. Also, they provide solutions for the improvement of the problem areas in the hospitality industry.

Director of front office vs rooms director salary

Directors of front office and rooms directors have different pay scales, as shown below.

	Director Of Front Office	Rooms Director
Average salary	$78,170	$75,363
Salary range	Between $49,000 And $123,000	Between $50,000 And $113,000
Highest paying City	Washington, DC	Santa Rosa, CA
Highest paying state	New York	California
Best paying company	MUFG EMEA	Google
Best paying industry	Real Estate	Hospitality

Differences between director of front office and rooms director education

There are a few differences between a director of front office and a rooms director in terms of educational background:

	Director Of Front Office	Rooms Director
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 69%
Most common major	Business	Business
Most common college	University of Southern California	University of Southern California

Director of front office vs rooms director demographics

Here are the differences between directors of front office' and rooms directors' demographics:

	Director Of Front Office	Rooms Director
Average age	46	46
Gender ratio	Male, 54.0% Female, 46.0%	Male, 63.8% Female, 36.2%
Race ratio	Black or African American, 8.4% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.7% White, 62.4% American Indian and Alaska Native, 1.2%	Black or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 11.5% Asian, 9.6% White, 63.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	11%	11%

Differences between director of front office and rooms director duties and responsibilities

Director of front office example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Yield rates to optimize revenue and balance PMS / CRS inventory daily.
Maintain cleanliness and organization of back office, front desk and bell closet areas.
Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.
Provide excellent service as it pertains to all front office functions including check/in-out, PBX, and bell service.
Organize and develop a report to track VIP's and special care guest including time share owners and repeat clientele.

Rooms director example responsibilities.

Manage special VIP menus and private functions ranging from white-glove service to keg parties, with prices up to $10K.
Maintain hotels cleanliness standards and manages finances of housekeeping operations including budget and inventory controls.
Complete random checks of guest rooms to ensure cleanliness standards are being meet or exceed.
Review weekly/monthly revenue, payroll, expense reports and explain variances as needed.
Create the weekly employee schedule and handle the payroll of the front office department.
Inform all front office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.

Director of front office vs rooms director skills

Common director of front office skills

Reservations, 12%
Quality Standards, 6%
Front Office Operations, 6%
Customer Satisfaction, 5%
Phone Calls, 5%
Cleanliness, 4%

Common rooms director skills

Front Desk, 13%
Reservations, 12%
Cleanliness, 8%
Guest Service, 6%
Rooms Division, 6%
Resorts, 6%

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Director Of Front Office
Director Of Front Office vs Rooms Director

Updated January 8, 2025

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