Administrative Manager
Director of front office job in Cleveland, OH
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $56,395 and $71,340, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
Working with a high degree of independence and under general direction, the Managing Director will manage the administrative, business and operational activities of the Applied Bio-robotics Lab and key projects in the cluster. This will include leading the budgeting and forecasting processes, combining work done by the team into complete reports and proposals, and producing quality materials for outreach and dissemination. This person will manage the associated major projects, including major awards, and industry-sponsored projects. The managing director acts as the point of contact for these major projects and activities. The managing director will work closely with the seventeen faculty in the cluster, especially on larger interdisciplinary grants, visiting researchers, and creating connections in government. CWRU has an organic history of developing effective interdisciplinary projects between engineers and biologists. In the Case School of Arts and Sciences, our biology department provides foundations for new understanding nervous systems that lead to new healthcare technology of via partnerships with many local hospitals (Cleveland Clinic, University Hospitals, Louis Stokes Cleveland VA Medical Center, and Metro Health). As one of first universities to offer a degree in Biomedical Engineering, the Case School of Engineering has a history of partnering to create medical devices and tools, applying bio-inspired design and materials in new ways to solve problems in healthcare. Our group (1) seeks even deeper understanding of how animals nervous systems enable adaptive behaviors and (2) invents new ways to embody these adaptive behaviors to enable robots to solve societal-scale problems, especially in environmental, infrastructure and government. The Managing Director will empower ongoing and new collaborations between Biologists, Mechanical Engineers, Electrical Engineers, Mathematicians, Sociologists, Civil Engineers, Computer Scientists and other researchers on and off campus by helping support meeting deadlines, generate quality documents, and facilitating cross-disciplinary opportunities.
ESSENTIAL FUNCTIONS
1. Manage sponsored research projects, as assigned. During projects' periods of performance, support investigators on major projects to deliver project outcomes on time, on budget and with the results expected by the grant-funding agency. Track and manage schedules proactively. Be familiar with the research goals and progress on those goals. Help facilitate continuity of funding by focusing investigators on technical delivery and by providing exemplary financial and administrative management of the projects, in concert with the department research administrators. Manage schedule of post-award reporting to ensure dates are met and reporting is as expected by the funding agency. Develop, implement, and conduct project management processes and procedures including scheduling, financial planning, reporting, forecasting, billing, due diligence, and modeling, with linkage to the dean's office research administration team. Facilitate the input and output required of the university's Research and Technology Management teams in support of financial reporting needs for the major grants. Support the development of a strong platform for project management sections of awards that can be used as a boiler plate for proposals. Engage faculty and students, as well as research and administrative staff in projects as appropriate. Document best practices. (25%)
2. Manage financials. Develop and update forecasting spreadsheets so that team members can make effective hiring decisions and communicate promptly with government granting agencies. Solicit input from all faculty and researchers on continuing team needs to budget items for new lab space, ensuring available financial resources are spend accurately and without duplication for short term and long-term needs. Coordinate meetings with alumni and donors. Oversee all procurement, reimbursement, and invoicing for the research center in coordination with others at the university. Strategically prioritize major awards and manage these awards in collaboration with the principal investigator. (25%)
3. Direct business development. Deliver and negotiate terms for non-disclosure agreements (NDAs), sponsored research agreements, service agreements, and legal contracts through those respective offices in support of the principal investigator for the major awards. Serve as liaison to the CWRU Office of Technology Transfer regarding any major grants and ensure tech transfer and licensing arrangements are appropriately communicated and managed. Create industry partnership tactics and manage relationships to grow the Research Center. Work closely with the Institute proposal manager in developing sections for new grants in the areas of Project Management and industry collaboration. Develop and harness the power of relationships with centers, other clusters in the university, other universities, national laboratories, government research groups, and other entities. Liaise with industry partners, including financial process support and contract development and processing as well as creating new business development opportunities. (25%)
4. Plan primary research center operations. In first year, coordinate move into new ISEB space and establish the lab. In subsequent years collaboration in school strategy discussions in conjunction with the dean's office, including the associate dean for finance and administration and other leaders by developing and documenting financial assumptions for planning and forecasting for Great Lakes Energy Institute and the center. Develop and maintain long-range financial planning models tailored to varying program assumptions to be used in executive decision-making. In conjunction with the Associate Dean for finance and administration and related direct reports, identify key financial tools required for business decision support. Lead the development and management of the support tools in partnership with stakeholders. Integrate new decision support tools with existing processes, tools, and analysis. Develop and maintain a calendar of financial processes, activities, and deliverables. Coordinate information requests, analysis, and review to ensure timely and quality submission of major deliverables and requirements. (10%)
5. Manage and grow a new first year fellowship for cross-disciplinary research. Recruit and filter new applicants, connect and guide students in the application process, and coordinate seminars to get first year students familiar with the different labs in the group. Provide administrative assistant to the principal investigators, including proposal writing, website management, recruiting and registering new students, developing marketing materials, and overall promotion of the workshop. (10%)
NONESSENTIAL FUNCTIONS 1. Communicate with stakeholders and relevant parties via all available media regarding major projects. Contribute to messaging and marketing including at major energy conferences, relevant meetings, web sites, and associated events. Inform key governmental, corporate, and academic stakeholders about the projects research, progress, and accomplishments. (4%)
2. Perform other duties as assigned. (1%)
CONTACTS
Department: Contact as needed with PIs of the cluster, and with CWRU faculty, staff, students, and postdocs. Contact as needed with staff in CSE Office of Administration & Finance, Research Administration, and Purchasing to discuss projects and processes and resolve questions.
University: Regular contact with staff in various central administrative offices such as University Relations, Office of Sponsored Projects Administration, Controller, Grants Accounting, Purchasing, Payroll, Human Resources, Facilities, and CWRU Technology Transfer Office. Regular contact with faculty and staff in other CWRU schools.
External: Regular contact with academic partner faculty, facilities, and administrative staff in a reporting context. Regular contact with local, regional, and state agencies and organizations to report on financial matters. Regular contact with various external stakeholders, including company executives and donors.
Students: Responsibility for oversight of student interns and student employees including payroll and performance evaluations.
SUPERVISORY RESPONSIBILITY Supervise 5 to 10 research personnel in the research program on logistical and operational matters related to project execution as appropriate. Additionally, direct supervision of CWRU student interns, student employees, temporary staff and funded visiting fellows. Recruits, hires, supervises, and evaluates new team members and participates in the recruitment process for filling vacant positions at all other levels in the organization.
QUALIFICATIONS
Experience: 5 or more years of experience in program management, research management, and/or experience with finance and operations in public and/or private organizations.
Education: Bachelor's degree required. Master's degree preferred.
REQUIRED SKILLS
1. Proven organizational, administrative, and interpersonal skills, including the ability to interact on a professional level with faculty, staff, representatives from government, industry, and the community required.
2. Strong analytical, project, and budget management skills and experience.
3. Resourceful self-starter with a client-centric commitment.
4. Strong manager who is willing to assume responsibility and act independently but also thrives in a team environment.
5. Strong organizational, planning and execution skills. Able to manage complex information and processes in a timely and logical manner. Strong communication, presentation, and writing skills. Capable of explaining financial details but can articulate high level conclusions. Strong financial and accounting acumen.
7. Able to prioritize and work under pressure while remaining attentive to detail required.
8. Experience collaborating with representatives in the advanced energy industry including governmental officials, non-profit agencies, and for-profit executives.
9. Flexible, innovative, and creative problem solver in a rapidly changing environment; seizes the initiative.
10. Able to work effectively across departments and maintain productive relationships.
11. Energy and engineering and science familiarity and project management.
12. Excellent ability to convey organizational plans and project developments in writing and documents.
13. Experienced and effective with proposal management, grants administration, and federal and/or state reporting.
14. Proficient in Excel and other financial spreadsheet and database tools.
15. Experience with process improvement techniques and strategies.
16. Familiarity with CWRU financial and accounting policies, practices, systems, and reports preferred.
17. Content knowledge of robotics, neurobiology, bio-inspired artificial intelligence, biomimickry, or new applications for robotics is preferred. Examples include automation, energy infrastructure, or laboratory experience.
18. Ability to meet consistent attendance.
19. Ability to interact with colleagues, supervisors, and customers face to face.
20. Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
21. Willingness to learn and utilize Artificial Intelligence (AI).
WORKING CONDITIONS
General work environment that includes normal office activities, speaking engagements, faculty meetings. Travel as needed for meetings, workshops, conferences, and other university business.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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Bilingual Office Operations Manager (English-Spanish)
Remote director of front office job
Are you a highly motivated person ready to excel in sales while helping change a million lives?
Do you aim for excellence, professional growth, and continuous improvement every day?
If your answer is a resounding YES!!! - then this opportunity is for you!
About Us
Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service - deeply understanding our clients' challenges and genuinely caring about their outcomes. We're fueled by a strong corporate culture and clear core values. We're prepared for a bright future and we're looking for talented people who want to grow professionally and never settle for stagnation.
🌟 We're an Inc. 5000 Honoree! 🌟
Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America's fastest-growing private companies! This honor celebrates our team's resilience, innovation, and dedication to delivering outstanding results for our clients - even in the most challenging times.
When you join Mangone Law Firm, you become part of a thriving, forward-moving team that's committed to growth, excellence, and making an impact every single day. If you're driven, proactive, and ready to grow with a company that's nationally recognized for its success - we invite you to apply and build your career with us!
We're looking for enthusiastic and talented Office Operations Manager to join our dynamic team!
This role is essential to ensure that our daily office operations run smoothly and efficiently while maintaining an outstanding client experience. The In-Office Manager will oversee all office protocols, coordinate the Office Team, manage logistics, support leadership, and foster a professional, positive, and service-oriented environment.
We are located at 440 Speedwell Ave, Morris Plains, NJ.
Requirements
Required:
Bilingual (Spanish-English) - fluent verbal and written communication.
Availability to work Saturdays, when necessary.
Bachelor's degree in Business Administration, Management, or a related field (preferred).
Proven experience in office management or a similar role.
Excellent organizational, leadership, and communication skills.
Strong attention to detail and problem-solving abilities.
Experience managing teams and handling client-facing responsibilities.
Proficiency with Google Workspace, Microsoft Office, Slack, Monday.com, and case management systems (e.g., CampLegal).
Commitment to providing exceptional service to clients and supporting immigrant communities.
Preferred:
Knowledge of immigration processes, acronyms, and application requirements.
Ability to multitask and adapt quickly to changing priorities.
Positive, proactive attitude and a “can-do” approach to challenges.
Key Responsibilities
Office Management & Operations
Oversee daily office logistics, including package assembly, opening/closing procedures, and maintenance.
Maintain an organized, clean, and welcoming workspace for both clients and staff.
Manage office inventory, supplies, and vendor relationships (e.g., IT, cleaning, landscaping).
Conduct ongoing process audits and implement improvements to enhance efficiency and productivity.
Support upper management with administrative tasks related to office operations.
Client Experience & Communication
Serve as the first point of contact for clients, offering a professional and welcoming experience.
Provide accurate updates and connect clients with the appropriate departments.
Deliver outstanding customer service - both in person and over the phone - ensuring each client feels supported and valued.
Team Coordination & Leadership
Supervise in-office staff and coordinate schedules.
Support paralegals and attorneys in daily operations, ensuring efficient packet processing.
Train new hires and promote adherence to firm protocols and core values.
Monitor staff performance and KPIs, addressing any concerns with empathy and professionalism.
Encourage teamwork and foster a positive, respectful workplace culture.
Benefits
Why Join Us
Competitive Salary: Earn between $70,000 and $80,000 annually.
Hybrid Work Model: Flexibility to work remotely and in person.
Purpose-Driven Culture: Be part of a team that genuinely supports one another and is committed to making a difference.
Ongoing Development: Access to continuous training and professional growth opportunities.
Comprehensive Benefits: Health, dental, and life insurance plans.
Financial Security: 401(k) with employer matching, profit sharing, and a pension plan.
Paid Leave: Enjoy paid time off, holidays, and sick leave.
Education Support: Tuition reimbursement and bar membership renewal coverage.
Meaningful Work: Your efforts will directly help families stay together and find safety.
If you're ready to use your legal skills to create real impact, we'd love to meet you.
Ready to Use Your Law Degree to Actually Change Lives?
This is your chance to make the law work for the people who need it most - and to build a career with purpose, challenge, and meaning.
Apply now and help us build a future where every client has a fighting chance.
Auto-ApplyACWS Product Office Operations Manager
Remote director of front office job
Job Description
Join a team where innovation meets mission. Our AI, Cloud, Cyber, and Modernization solutions save agencies thousands of hours, safeguarding National Security, Strengthening Health and Humanitarian missions worldwide with 1,700+ team members, 1,500+ AI/ML and Data Experts, and 100+ Prime Contracts, we deliver at scale and with purpose.
We've been recognized as a Top Workplace by the
Washington Post
for six (6)straight years and named to the
Inc
. 5000 Fastest Growing Private Companies thirteen (13) of the past fourteen (14) years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.
Credence has an immediate opening for an ACWS Product Office Operations (Ops) Manager to play a key role in the development and implementation of the Army Contract Writing System (ACWS). ACWS is an enterprise-wide software system developed to improve the Army's contract writing, management, execution, and close-out processes. ACWS will standardize procurement business processes and facilitate integration with Army Enterprise Resource Planning systems. This system is a significant step towards modernizing the Army's contracting capabilities, replacing older systems like the Standard Procurement System and the Procurement Automated Data and Document System.
This position serves as the Operations Manager, including the executive assistant role supporting the Product Manager (PdM), an 05 position within an 06 Portfolio of products, under the Defense Integrated Business Systems (DIBS). The Ops Manager supports the PdM ACWS, Deputy PdM ACWS and support staff in areas of program planning and execution, to include calendar/scheduling management, presentation development, task management, and reporting requirements.
Responsibilities include, but are not limited to the duties listed below
This position requires initiative, sound judgement, independent decision making and guest service skills. The professional in this position must project warmth and enthusiasm toward internal staff and external visitors and stakeholders.
The Ops Manager works closely with the PdM, Deputy PdM, and Program Analyst for Acquisition (ACWS) to keep calendars updated, prepare meeting documents, distribute materials, coordinate VTC/MS Teams meetings, update program 'smart' books, format correspondence, manage conference room schedules, and arrange government travel as needed.
This role oversees official tasks via ETMS2, coordinating and preparing briefings for SES/GO forums such as Enterprise Business Systems (EBS), Army Business Council (ABC) GOSC, and PEO-level briefings.
To excel in this position, candidates should possess substantial experience managing schedules and communications, as well as proficiency with MS Outlook, Teams, and Office. Graphic design skills are highly desirable. Furthermore, strong written and verbal communication abilities and the capacity to effectively handle multiple priorities are essential for success in this role.
Qualifications
Strong interpersonal skills and ability to work both independently and in a team environment while maintaining a solutions-driven approach
Skilled in collaborating internally within the program and externally across the DoD and with external partners, fostering effective communication and teamwork to drive program success.
Prepare and draft final documents such as working papers, letters, reports, memos, spreadsheets, charts/graphs, briefings, displays, newsletters, and brochures, to include multi-media presentations.
Maintain Microsoft Outlook/Teams calendars for upper management (PdM and Deputy PdM within ACWS by making appointments and arranging for meeting rooms.
Make arrangements for conferences and meetings and share established background materials, to include preparing information and support requirements for conference and/or workshop attendance justifications.
Tracks and manages SharePoint requests for access.
Provide assistance with the PM DIBS on-boarding process.
Personnel management -tracking leave, travel, and other personnel-related matters to ensure proper documentation and scheduling.
Track personnel access and visitors ensuring proper clearance and monitoring for security and compliance.
Perform other duties as assigned with a proactive mindset and a focus on efficiency and problem-solving.
Creative skills are a plus, with the ability to update and create Army-style presentations and documents that meet organizational standards.
Familiarity with Jira and Confluence is a plus, with the ability to utilize these tools to enhance project management and collaboration.
Requirements
2-5 years related experience
Proficiency in developing MS PowerPoint presentations
Proficiency in Microsoft Excel, Word, Teams and SharePoint
Education and Experience: Bachelor's Degree
Security Clearance: Secret
Additional Comments: This hybrid position is mainly remote, but requires on-site support for PI events in Northern Virginia and occasional office presence in Crystal City as needed.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
TikTok Shop Admin Manager
Remote director of front office job
- Pearl West
Pearl West is a leading eCommerce investment and operating group specializing in acquiring, optimizing, and scaling premium brands. As part of our growing TikTok Shop operations, we are seeking a detail-oriented and tech-savvy individual to manage all backend administrative tasks critical to maintaining high-performing TikTok Shops.
At Pearl West, We believe in building a team that takes full responsibility for outcomes, moves with urgency, and strives to outperform at every level. Our culture encourages initiative, accountability, and a commitment to high standards-empowering individuals to own their work, embrace challenges, and continuously elevate performance in a fast-moving, competitive landscape. The ideal candidate will help us execute, analyze, and refine backend systems across multiple brands while supporting shop performance and campaign success.
Role Overview
We are looking for a TikTok Shop Admin Manager to take ownership of day-to-day backend operations for multiple TikTok Shops. This role involves managing product listings, enrolling SKUs into campaigns, analyzing account performance, product pricing, ensuring compliance, and driving operational efficiency.
The ideal candidate is highly organized, proactive, and data-driven-comfortable juggling multiple platforms, deadlines, and updates in a fast-paced eCommerce environment. Experience with TikTok Shop tools and seller dashboards is a strong plus.
This is a full-time, in-office/hybrid position with direct involvement in marketing, design testing, reporting, and compliance management.
Key Responsibilities
Manage Product Listings
- Create, edit, and optimize product listings to ensure accuracy, compliance, discoverability, and alignment with brand standards.
Maintain Product Pricing & Profitability
- Monitor and adjust product pricing based on cost of goods, platform fees, and marketing performance. Track SKU-level profitability to ensure margin targets are met and flag underperforming listings for review.
Enroll in TikTok Campaigns
- Submit eligible SKUs into promotional campaigns, track enrollment windows, monitor discount structures, and evaluate campaign performance impact.
Monitor Shop Health & Violations
- Proactively track shop warnings, product takedowns, and policy violations. Resolve issues swiftly to maintain optimal account health and minimize disruption.
Analyze Performance Metrics
- Review key analytics including sales velocity, traffic, conversion rate, and top-performing SKUs. Identify trends, surface anomalies, and recommend optimizations.
Track & Report Daily Numbers
- Deliver daily reports summarizing performance across all active shops. Highlight wins, red flags, campaign outcomes, and emerging opportunities.
Test Product Imagery & Listings
- Collaborate with creative teams to A/B test product images and listing copy. Track impact on click-through and conversion rates to inform future iterations.
Stay Updated on Platform Features
- Keep current with TikTok Shop updates, seller tools, algorithm shifts, and feature rollouts. Evaluate and implement relevant changes to improve backend workflows.
Coordinate with Marketing & Ops
- Liaise with creators, marketers, and operations teams to ensure product listings are synchronized with inventory status, campaign schedules, and promotional goals.
Key Performance Indicators (KPIs)
Listing Accuracy: Maintain 99%+ listing compliance and error-free submissions.
Product Optimization: Optimize product listing images for the product catalogue
Violation Response Time: Address all violations within 24 hours.
Campaign Participation: Enter 100% of eligible SKUs into relevant campaigns.
Performance Reporting: Deliver daily reports to TikTok Shop manager
Image Test Implementation: Launch and track results of 2-3 image or copy tests per week.
Success Benchmarks (30-60-90 Days)
First 30 Days
✅ Complete onboarding, gain familiarity with TikTok Shop dashboard, and understand all current listings across brands.
✅ Begin submitting daily reports and assist with minor listing updates and campaign submissions.
✅ Audit shops for past violations or listing errors and propose a cleanup plan.
First 60 Days
✅ Own all product uploads, edits, and campaign enrollments across multiple brands.
✅ Launch and evaluate results of your first image/copy A/B tests.
✅ Create templates for streamlined reporting and listing audits.
First 90 Days
✅ Maintain violation-free shops through proactive monitoring and quick responses.
✅ Improve listing performance (CTR or conversion) through tested optimizations.
✅ Share weekly insights and improvement suggestions based on analytics
Required Skills & Qualifications
Must-Have Skills:
Strong attention to detail and task ownership
Experience managing eCommerce product listings and platforms (Amazon, TikTok Shop, Shopify, etc.)
Proficiency with Excel/Sheets, analytics dashboards, and reporting tools
Ability to interpret performance metrics and make optimization decisions
Excellent organizational and time management skills
Nice-to-Have Skills:
Familiarity with TikTok Shop Seller Center and campaign tools
Prior experience in backend operations, compliance, or data analysis
Experience working with cross-functional teams (marketing, creative, operations)
Understanding of performance marketing or TikTok algorithm behavior
Who Should Apply?
✅ Apply if you:
Thrive in fast-paced, detail-heavy roles
Love structure, checklists, and refining workflows
Have experience with digital storefronts or backend operations
Are naturally proactive, analytical, and organized
🚫 Do not apply if:
Prefer high-level strategy over hands-on execution
Struggle with attention to detail or managing multiple dashboards
Have limited experience with performance reporting or product listings
Why Join Pearl West?
Build & Lead a Thriving Community - Play a key role in shaping a growing creator-focused community.
Collaborate with Industry Leaders - Work alongside marketing professionals, content creators, and eCommerce experts.
Growth & Career Development - Opportunities to expand your role and impact in the digital marketing space.
Flexible Work Setup - Work remotely, hybrid, or in-office.
Competitive Compensation - Salary TBD based on experience + performance-based bonuses.
Compensation & Benefits
Salary: $50,000-$60,000 annually, depending on experience
Bonus/Commission Structure: Performance-based bonuses available
Work Arrangement: Remote
Health & Wellness Benefits: Medical, dental, vision, mental health support
Additional Perks: Flexible PTO, company retreats, learning stipends
Application Process
Submit your resume and cover letter.
Initial interview with the HR Team.
Online assessment.
Final interview with the department manager.
Auto-ApplyAdministrative Manager
Director of front office job in Cincinnati, OH
Administrative Manager
At our Company, we grow People, Brands, and Businesses! We are seeking a talented Administrative Manager (AM) to serve as the immediate manager of administrative functions for the office and assigned lines. The Administrative Manager is responsible for interacting with Customers, Clients, and co-workers.
Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Responsible for training, developing, supervising, and evaluating Administrative Sales Assistants, Specialists, Senior Account Coordinators, Account Coordinators, Typist(s), and Receptionist within the assigned team for the branch.
Assists the Director of Administration or Office Manager and/or Office President in the hiring of Administrative Sales Assistants, Administrative Assistants or Customer Service Representatives, Typist(s), and Receptionist(s) for the office.
Maintains work schedules and approves all timesheets and vacation schedules for direct reports.
Performs desk audits for direct reports on a periodic basis to ensure all administration functions are up-to-date and are being performed accurately and efficiently.
Qualifications:
High School Diploma or GED or equivalent experience (required)
3-5 years of experience in Administrative Sales Assistant, Administrative Assistant, or Customer Service Representative
5+ years of supervisory experience in sales administration with a food manufacturer
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Excellent written communication and verbal communication skills
Excellent customer service orientation
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Position Summary
The Administrative Manager (AM) serves as immediate manager of administrative functions and is responsible for administrative functions for the office and assigned lines. Also is responsible for interacting with Customers, Clients, and co-workers.
Essential Job Duties and Responsibilities
Responsible for training, developing, supervising, and evaluating Administrative Sales Assistants, Specialists, Senior Account Coordinators, Account Coordinators, Typist(s), and Receptionist within assigned team for the branch.
Assists the Director of Administration or Office Manager and/or Office President in the hiring of Administrative Sales Assistants, Administrative Assistants or Customer Service Representatives, Typist(s), and Receptionist(s) for the office.
Maintains work schedules and approves all timesheets and vacation schedules for direct reports.
Performs desk audits for direct reports on a periodic basis to ensure all administration functions are up-to-date and are being performed accurately and efficiently.
Develops and maintains a working knowledge of procedures for all manufacturers represented within team of direct reports.
Ensures that direct report's backups are thoroughly trained. Assist backups as needed during vacations and illnesses.
Other related duties as assigned.
Supervisory Responsibilities
Direct Reports
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
Must be willing to travel
Minimum Qualifications
Education Level: (Required): High School Diploma or GED or equivalent experience
Field of Study/Area of Experience:
3-5 years of experience in Administrative Sales Assistant, Administrative Assistant, or Customer Service Representative
5+ years of supervisory experience in sales administration with a food manufacturer
Skills, Knowledge and Abilities
Good interpersonal skills
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and s
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Auto-ApplyBusiness Office Manager Full Time
Director of front office job in Cincinnati, OH
Mayfield Spine Surgery Center is hiring a Full-Time Business Office Manager!
Welcome to Mayfield Spine Surgery Center!
Mayfield Spine Surgery Center, a leading outpatient surgical facility dedicated to providing high-quality care and service-oriented environment, is seeking a skilled and compassionate Full-Time Business Office Manager to join our team. As a Business Office Manager, you will play a crucial role in delivering exceptional patient care and ensuring smooth office operations.
Business Office Manager at Mayfield Spine Surgery Center
The Business Office Manager exercises general supervision over business office staff directing all areas of credit and collections of the Surgery Center. Plans, organizes and directs all aspects of the Business Office including the administration of all policies on accounting, insurance, internal controls, accounts payable, auditing of patient accounts, scheduling, admissions, medical records, and claims processing.
Position requires weekdays only -- no holidays or weekends. Competitive salary and benefits for the right candidate.
Qualifications:
Bachelor's degree in business or related business experience.
Preferred three years of management experience including three years in a health care organization.
Additional appropriate education may be substituted for two years of fiscal management experience.
Experience in Revenue Cycle Management
Thorough understanding of the insurance industry.
Knowledge of governmental regulations.
Maintains a high level of proficiency in computer applications.
Skills in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives.
Skills in establishing and maintaining effective working relationships with patients, staff, and the general public.
Ability to communicate clearly and effectively with all levels of management regarding fiscal policies.
What We Offer:
As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life's daily stresses.
Competitive wages
Opportunities to better yourself professionally
Health, Dental & Vision Coverage
401(k) retirement plan
Paid Time Off (PTO)
Company Paid Holidays
Employee Assistance Programs
Health Savings Account/ Flexible Spending Account
Education Assistance
Short Term Disability and Long Term Disability Insurance
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.
#LI-DS1
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Business Office Manager
Director of front office job in Delaware, OH
Job Description
Business Office Manager
Facility: Arbors at Delaware
We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Why Choose Arbors?
One of Ohio's Largest Providers of long-term care skilled nursing and short-term rehabilitation services.
Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Key Benefit Package Options?
Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
Pet Insurance: Three options available
Education Assistance: Tuition reimbursement and student loan repayment options.
Retirement Savings with 401K.
HSA and FSA options
Unlimited Referral Bonuses.
Start a rewarding and stable career with Arbors today!
Summary:The Business Office Manager (BOM) is responsible for managing all functions of the business office, including the Medicaid Application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.Education/Experience:
High School Diploma and Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
Prior supervisor experience in a business office setting preferred.
Job Functions:
Supervises the Business Office staff, including the Receptionist, the Assistant BOM (if applicable) and any other staff in the Nursing center business office.
This position works closely with the Administrator, Central Billing Office, Regional Business Office Manager and Regional Director of Operations.
Responsible for the supervision, hiring and training of the business office staff.
Responsible for all aspects of the resident trust accounting system, including security of patient funds.
Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary.
Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure timely billing and collections.
Responsible for ensuring collections of balances due from residents while in the facility.
Manages the Medicaid pending application and conversion process to ensure timely resolution.
Responsible for month-end closing of billing system in accordance with company policy and timelines.
Ensures patient bills and collection letters are processed accurately and timely.
Communicates with Central Billing Office with additional billing information to clear claim edits and rejections.
Coordinate responses to various audit requests.
All other duties as assigned.
Knowledge/Skills/Abilities:
Point Click Care (PCC) billing system experience preferred.
National Data Care Resident Funds Management System (RFMS) experience preferred.
Experience using Excel, Power point, and Word.
Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.
Business Office Manager
Director of front office job in Greenville, OH
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.
Make Lives Better Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Leader primarily responsible for the business office operations of the community.
Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
Responsible for overseeing payroll process to ensure that associates are paid correctly.
Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis. Supports an inclusive community culture.
Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis. Minimum of three years related experience and/or training. Previous managerial and office setting experience preferred.
May also directly supervise another department.
Brookdale is an equal opportunity employer and a drug-free workplace.
Auto-ApplyBusiness Office Manager
Director of front office job in Westlake, OH
Perkls and Benefits*:
Earn up to 1% wage increase every Quarter
Sinceri Senior Living Discount Marketplace
Work for us and earn $1000 each person you refer and is hired
Access to earned wages prior to payday
Generous PTO Plan
Career Development
An employee engaged scheduling system
Employee Appreciation events; Attendance programs, New Referral Program
Length of Service Bonus Program
Affordable Medical, Dental, Vision, Supplemental Benefits
401K Retirement Plan
Oh, and did we mention an amazing Team Environment?
*Some benefits may vary depending on position and employment status
Purpose:
Responsible for coordinating and managing office functions and providing assistance to the Administrator daily. Provides assistance to other department heads and staff as needed. Assists with answering phones and assisting residents, family members and potential clients with clerical duties as needed.
Minimum Eligibility Requirements:
Working knowledge of computers including Excel, Word, and MS Office is required.
A desire and willingness to learn new systems.
Two years bookkeeping experience, including, but not limited to, accounts receivable, accounts payable, and payroll functions is preferred.
Two year degree in Business or Accounting preferred.
Must possess effective verbal/written communication skills, solid mathematical skills, strong organizational skills, and be detail oriented.
Ability to represent the facility in a positive and professional manner.
Must be able to work effectively in an individual or team setting.
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
Essential Functions:
Accounts Receivable
Post resident payments, record on cash log, and ensure timely and accurate input. As well as make timely bank deposits.
Collections
Collect in a timely manner private, Medicaid, and other balances owed to the company by residents. Develop and implement collection plans, as needed, to deal with collection issues that cannot be
Resident Information
Collect new resident information as well as all resident changes. Account for Move-In, Move-Out and Transfers. Collect, compute, and enter arrears charges. Send out resident billings. Enter rate changes and verify accuracy of all charges on resident's account.
Accounts Payable
Receive invoices and ensure accuracy of invoice and goods purchased. Code invoices and obtain proper authorization. Maintain orderly A/P files according to the bookkeeping manual.
Payroll
Process new hire information, terminations, and changes. Compute hours from time and attendance device, audit information, and enter into payroll input sheet.
Petty Cash Maintenance
Distribute funds as needed, obtain receipts, count funds, and prepare weekly petty cash reconciliations.
Other
Organize and maintain all employee files, employment documentation binders and resident financial file in accordance to state and company policies and standards.
Answering the phones and referring to the appropriate department or person.
Communicate effectively between departments for special events, vendors, guest meals, visitors, outside providers, and inquiries.
Follow Marketing guidelines for phone inquiries.
All other duties as assigned by Administrator
#LI-CM1
Business Office Manager
Director of front office job in Akron, OH
Job Description
Business Office Manager
Facility: Arbors at Fairlawn
We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Why Choose Arbors?
One of Ohio's Largest Providers of long-term care skilled nursing and short-term rehabilitation services.
Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Key Benefit Package Options?
Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
Pet Insurance: Three options available
Education Assistance: Tuition reimbursement and student loan repayment options.
Retirement Savings with 401K.
HSA and FSA options
Unlimited Referral Bonuses.
Start a rewarding and stable career with Arbors today!
Summary:
The Business Office Manager (BOM) is responsible for managing all functions of the business office, including the Medicaid Application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.
Education/Experience:
High School Diploma and Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
Prior supervisor experience in a business office setting preferred.
Job Functions:
Supervises the Business Office staff, including the Receptionist, the Assistant BOM (if applicable) and any other staff in the Nursing center business office.
This position works closely with the Administrator, Central Billing Office, Regional Business Office Manager and Regional Director of Operations.
Responsible for the supervision, hiring and training of the business office staff.
Responsible for all aspects of the resident trust accounting system, including security of patient funds.
Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary.
Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure timely billing and collections.
Responsible for ensuring collections of balances due from residents while in the facility.
Manages the Medicaid pending application and conversion process to ensure timely resolution.
Responsible for month-end closing of billing system in accordance with company policy and timelines.
Ensures patient bills and collection letters are processed accurately and timely.
Communicates with Central Billing Office with additional billing information to clear claim edits and rejections.
Coordinate responses to various audit requests.
All other duties as assigned.
Knowledge/Skills/Abilities:
Point Click Care (PCC) billing system experience preferred.
National Data Care Resident Funds Management System (RFMS) experience preferred.
Experience using Excel, Power point, and Word.
Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.
Assistant Hotel Front Office Manager
Director of front office job in Cincinnati, OH
The Hilton Cincinnati Netherland Plaza is hiring an Assistant Front Office Manager. The hotel Assistant Front Office Manager supports the Front Office Manager by managing daily operations, supervising and training staff, ensuring exceptional guest service, and handling administrative and financial tasks.
Key responsibilities include assisting with check-ins/check-outs, resolving guest issues, managing reservations, overseeing staff schedules and payroll, and maintaining professional communication with guests and other departments.
If you're ready to join a great team and hotel, apply today.
Warmly welcoming guests, assisting with check-in/check-out, providing information, and resolving complaints to ensure a positive guest experience
Training and evaluating front desk staff, supervising shift changes, and ensuring adherence to hotel policies and procedures
Overseeing daily front office operations, including managing reservations, handling payments, and maintaining logbooks and daily reports
Assisting with staff scheduling, payroll procedures, and data entry.
Handling cash, checks, and credit payments, and monitoring financial activities to ensure profitability
Communicating with other hotel departments to ensure seamless guest experiences and coordinating activities
1 or more years of supervisory experience
3 or more years of hotel front desk experience
Hilton ONQ experience
Hilton PEP experience is ideal but not required
Business Office Manager
Director of front office job in Ohio
The Business Office Manager is responsible for the daily business office needs including accounting functions and front desk.
At Otterbein, you are not an “employee.” You are a
partner in caring
because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.
Responsibilities:
Responsibilities:
Receivables and Payables
Handles billing to private insurers
Handles Account Receivable collections
Handles Account Payable vendor invoicing
Manages resident needs personal accounts
Manages all bank deposits and incoming monies
Payroll/Benefits/Leaves
Serves as back-up to Human Resources Leader including new hire pre-boarding and paperwork.
General
Maintain knowledge of industry trends and employment legislation; help ensure compliance
Answers front desk phone and greets customers
Leadership Team member
Prepares reports and gathers data as assigned by Executive Director
Serves as staff liaison on the Board of Directors Finance Committee
Performs any other duties as assigned
Qualifications:
Education: Minimum four-year degree in Business or Accounting, or relevant experience
Experience:
Three to five years' experience in a business office dealing with Accounts Receivable, Accounts Payable, General Ledger, Payroll, and Human Resources.
Experience in a long-term care//nursing home environment.
Proficient in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Point Click Care Medical Record proficiency helpful
BENEFITS*
Health & Wellness
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
Financial Security
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
Growth & Development
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
Why work for Otterbein SeniorLife?
For more than 100 years, Otterbein has provided senior living options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.
Otterbein SeniorLife consists of Lifestyle Communities, revolutionary Small House Neighborhoods, Home Health, and Hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.
Apply today and begin a meaningful career as a Business Office Manager.
Auto-ApplyFront Office Manager
Director of front office job in Cincinnati, OH
Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service.
At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story.
Oversee front desk operations and ensure seamless check-in and check-out processes.
Manage hotel reservations and room assignments efficiently to maximize occupancy rate.
Train, schedule, and supervise front desk staff to provide exceptional guest service.
Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly.
Maintain accurate records of guest payments, invoices, and financial transactions.
2+ years of experience in front office management or related roles.
Strong organizational and time management skills.
Excellent communication and customer service abilities.
Proficiency in hotel front desk operations.
US work authorization and the ability to pass a Front Desk Hotel Skills Assessment.
Front Office Manager
Director of front office job in Cincinnati, OH
Job Description
Are you ready to step into the world of hospitality excellence? Join us at voco | The Clair - Cincinnati Downtown and become part of a team dedicated to providing exceptional guest experiences. As a Front Office Manager, you will be at the forefront of our guests' journey, ensuring their stay is seamless and memorable. Your role will encompass overseeing daily operations, managing reservations, and leading a team committed to delivering top-notch service.
At voco | The Clair - Cincinnati Downtown, we value professionalism, attention to detail, and a passion for hospitality. With a competitive hourly salary of $17- $20, you will have the opportunity to showcase your leadership skills and contribute to creating a welcoming environment for our valued guests. Join us in shaping unforgettable stays for our guests and be a key player in our success story.
Compensation:
$17 - $20 hourly
Responsibilities:
Oversee front desk operations and ensure seamless check-in and check-out processes.
Manage hotel reservations and room assignments efficiently to maximize occupancy rate.
Train, schedule, and supervise front desk staff to provide exceptional guest service.
Handle guest inquiries, concerns, and complaints professionally and resolve issues promptly.
Maintain accurate records of guest payments, invoices, and financial transactions.
Qualifications:
2+ years of experience in front office management or related roles.
Strong organizational and time management skills.
Excellent communication and customer service abilities.
Proficiency in hotel front desk operations.
US work authorization and the ability to pass a Front Desk Hotel Skills Assessment.
About Company
Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 600 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
Business Office Manager /Medical Records
Director of front office job in Ottawa, OH
Job Details Autumn Court - Ottawa, OH Full-Time None $24.00 - $28.00 Salary None First ShiftDescription
The Business Office Manager is responsible for overseeing and managing the administrative, financial, and clerical functions of the business office in a healthcare, long-term care, or assisted living facility. This includes managing billing, accounts payable/receivable, payroll, and financial reporting. The Business Office Manager ensures efficient office operations, works closely with residents, families, and staff to address financial matters, and ensures compliance with regulatory and organizational policies. This role requires strong leadership, financial acumen, and excellent organizational skills.
Key Responsibilities:
Financial Management:
Oversee the facility's billing and collection processes, ensuring accurate and timely invoicing for services provided to residents.
Manage accounts receivable and payable, processing payments and ensuring accurate financial records.
Prepare and submit financial reports, including monthly statements, budgets, and forecasts, for management review.
Ensure compliance with financial policies, regulations, and standards, maintaining accurate and up-to-date financial records.
Collaborate with department heads and facility leadership on budget management and cost control measures.
Resident Billing and Accounts:
Supervise the preparation and distribution of resident billing statements, addressing any billing discrepancies or concerns.
Work with residents, families, and responsible parties to resolve billing inquiries, establish payment plans, and explain financial options.
Ensure timely filing of insurance claims and follow up on pending or denied claims with insurance providers.
Monitor and track resident account balances, payments, and collections, ensuring accurate records and timely collections.
Payroll and Employee Benefits:
Oversee the payroll process, ensuring accurate and timely payroll for all employees, including benefits administration and deductions.
Maintain payroll records and ensure compliance with labor laws, tax regulations, and company policies.
Coordinate with HR to ensure proper administration of employee benefits, including health insurance and retirement plans.
Office Management:
Supervise and manage office staff, including hiring, training, and evaluating the performance of administrative personnel.
Oversee the organization and maintenance of resident files, financial records, and other essential documents.
Ensure the business office operates efficiently, maintaining a professional, organized, and well-functioning environment.
Order and manage office supplies and equipment to support smooth office operations.
Regulatory Compliance:
Ensure compliance with all federal, state, and local regulations related to financial operations, billing, and insurance claims.
Prepare for and participate in audits, inspections, and surveys conducted by regulatory agencies.
Maintain accurate and secure resident financial records, ensuring that all documentation meets regulatory requirements.
Customer Service:
Serve as a point of contact for residents and families regarding financial matters, providing clear explanations of billing and payment processes.
Respond to inquiries and concerns from residents, families, and staff with professionalism and empathy.
Collaborate with the nursing and administrative teams to address resident needs and ensure financial processes support high-quality care.
Qualifications
Education: Bachelor's degree in Business Administration, Accounting, Healthcare Administration, or a related field is preferred.
Experience: Minimum of 3-5 years of experience in business office management, preferably in healthcare, long-term care, or assisted living. Experience in financial management, billing, and accounts payable/receivable is required.
Skills:
Strong financial management, budgeting, and reporting skills.
Proficiency in accounting software, billing systems, and office management tools (e.g., Microsoft Office).
Excellent communication and interpersonal skills, with the ability to handle sensitive financial matters discreetly.
Strong leadership and team management abilities.
Knowledge of healthcare regulations and insurance billing processes (Medicare, Medicaid, and private insurance).
Strong problem-solving skills and attention to detail.
#LIONSTONE123
People-Centered Rewards:
Health benefits including Medical, Dental & Vision
401k with company match
Early Pay via Tapcheck!
Employee Perks & Discount program
PTO + Company Holidays + Floating Holidays
Referral Bonus Program
Mentorship Programs
Internal/Upskilling Growth Opportunities
Tuition Reimbursement Program (Coming Fall 2025)
HR & Business Office Manager - Silver Birch of Mansfield (Opening Spring 2026!)
Director of front office job in Mansfield, OH
Silver Birch Living is coming to Mansfield! We're opening Silver Birch of Mansfield in Spring 2026 - an affordable assisted living community dedicated to serving seniors in the Mansfield area. Our mission is simple yet powerful: Inspire Purposeful Lives for All.
Are you passionate about supporting both people and operations in a mission-driven environment? Silver Birch Living is seeking an experienced HR & Business Office Manager to join our team at Silver Birch of Mansfield. You'll support our community by managing payroll, HR functions, and business office operations that help ensure exceptional service to residents and team members alike.
What You'll Be Doing
* Coordinate community-level payroll including manual entries, verification of transactions, and submission for review and approval.
* Lead hiring activities using Paycor Recruiting: post job openings, screen and interview candidates, complete offers, background checks, and onboarding.
* Manage new hire processing (I-9 completion, payroll setup, Relias enrollment, and orientation coordination).
* Process employee changes promptly and maintain accurate HR documentation.
* Maintain employee and resident files (electronic and paper) to ensure accuracy and compliance.
* Manage Accounts Payable: code, enter, and process invoices.
* Collect, deposit, and record resident payments and follow up on outstanding balances.
* Oversee petty cash account tracking, management, and reporting.
* Complete monthly financial close process
What We're Looking For
* Experience as a Business Office Manager.
* Hands-on experience with HR functions including recruiting, onboarding, and payroll.
* Two or more years of bookkeeping or accounting experience.
* Experience with Medicaid administration and billing strongly preferred.
* Background in Senior Living preferred.
* High school diploma or equivalent required; Associate degree preferred.
* Exceptional communication and customer service skills.
* Strong organizational and time management abilities; comfortable managing multiple priorities.
* Flexibility to work evenings, weekends, or other hours as needed.
Why Join Silver Birch?
Certified Great Place to Work (2024 & 2025)
Competitive pay + bonus opportunities
Medical, dental & vision (BlueCross BlueShield)
401(k) + On Demand Pay
Generous PTO & growth opportunities
Be part of opening a brand-new community
Join us in bringing Silver Birch Living to Mansfield and inspiring purposeful lives every day.
Equal Opportunity Employer
Business Office Manager
Director of front office job in Mansfield, OH
Job Description
Business Office Manager
We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Can you answer “Yes” to the following questions? If so, apply today!
Do you have at least 1-2 years experience with PCC?
Do you have at least 1-2 years experience with Medicaid/Medicare?
Do you have at least 1-2 years experience in a Long-Term Care setting?
Facility: Arbors at Mifflin
Why Choose Arbors?
One of Ohio's Largest Providers of long-term care skilled nursing and short-term rehabilitation services.
Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Key Benefit Package Options?
Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
Pet Insurance: Three options available
Education Assistance: Tuition reimbursement and student loan repayment options.
Retirement Savings with 401K.
HSA and FSA options
Unlimited Referral Bonuses.
Start a rewarding and stable career with Arbors today!
Summary:The Business Office Manager (BOM) is responsible for managing all functions of the business office, including the Medicaid Application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.Education/Experience:
High School Diploma and Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
Prior supervisor experience in a business office setting preferred.
Job Functions:
Supervises the Business Office staff, including the Receptionist, the Assistant BOM (if applicable) and any other staff in the Nursing center business office.
This position works closely with the Administrator, Central Billing Office, Regional Business Office Manager and Regional Director of Operations.
Responsible for the supervision, hiring and training of the business office staff.
Responsible for all aspects of the resident trust accounting system, including security of patient funds.
Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary.
Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure timely billing and collections.
Responsible for ensuring collections of balances due from residents while in the facility.
Manages the Medicaid pending application and conversion process to ensure timely resolution.
Responsible for month-end closing of billing system in accordance with company policy and timelines.
Ensures patient bills and collection letters are processed accurately and timely.
Communicates with Central Billing Office with additional billing information to clear claim edits and rejections.
Coordinate responses to various audit requests.
All other duties as assigned.
Knowledge/Skills/Abilities:
Point Click Care (PCC) billing system experience preferred.
National Data Care Resident Funds Management System (RFMS) experience preferred.
Experience using Excel, Power point, and Word.
Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.
Front Office Supervisor
Director of front office job in Cleveland, OH
Job Description
FIDELITY HOTEL is hiring for a FRONT OFFICE SUPERVISOR
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
What you'll do:
Complete all daily shift checklist items
Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
Dispatch guest requests to the appropriate department, and provide timely execution and follow-up
Take hotel reservations accurately and efficiently
Check hotel guests in and out in a confident, professional, and personalized manner
Respond to guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfaction
Possess knowledge of all guest services and amenities
Maintain positive relationships with all team members and guests
Assist in creating working schedules for front desk personnel to ensure adequate coverage during all shifts and busy periods
Possess a thorough understanding of the Property Management System
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Assist with the training and development of Front Office team members
Interact frequently with guests to ensure satisfaction with services
Answer guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfaction
Participate in the property Manager on Duty program
Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
Ensure compliance with all safety and security procedures, including guest identification, key card access control, and emergency protocols
Who you are:
You have a High school diploma or equivalent preferred.
You have 1+ years of experience in hotel room operations and/or in a high-volume, luxury hotel setting.
You believe in hospitality, deeply and passionately.
You know how important relationships are and you find joy in growing and maintaining new ones.
You're thorough, have excellent communication, and pay close attention to detail.
You are proficient with administrative duties.
You have strong computer skills and the ability to pick up on software programs quickly.
You have excellent time management; are an expert in prioritizing and multi-tasking.
You are patient and able to remain calm in stressful situations.
You have a strong work ethic and can work both autonomously and with a team.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
Up to 3 weeks paid time off annually
50% off discount at most New Waterloo restaurants
Health, vision + dental benefits
401K matching
Paid holidays
Volunteer pay
Tuition reimbursement
Referral bonuses
Discounts at our shops, hotels + local partnerships
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
Front Office Supervisor
Director of front office job in Toledo, OH
What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities!
The impact you'll make…
The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction.
You'll enjoy this job because…
* You want to grow within Front Office
* You enjoy providing excellent guest experience
* You're self-motivated to go above and beyond
What you'll be doing…
* Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests
* Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
* Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
* Maintain knowledge of all of hotel outlet offerings, facilities and local area events
* Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
* Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
* Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
* Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information
* Maintain a detailed log with all guest issues and resolutions
* Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
* Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
* Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week"
* Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
* Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff.
* Must possess basic ability to analyze and understand forecasts and budgets
* Other duties as assigned
You should be able to…
* Speak, read, and write in primary language used in the workplace
* Sit, stand, walk, and be in front of a computer for 8+ hours
Requirements…
* Customer service experience, preferably in Hospitality or related industry
* High School diploma or equivalency education certificate required
About First Hospitality…
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Advanced Manufacturing Assistant Business Manager
Director of front office job in Cincinnati, OH
The Workforce Development Center (WDC) at Cincinnati State Technical and Community College is the region's leading workforce training and education center. Located at the Evendale campus, this division serves employers and individual students in developing industry-relevant skills for today's changing workplace. The WDC supports the college mission by offering fast-paced micro credentials and custom programming that helps meet employer's workforce needs and help people gain skills quickly to set them up for future professional and academic success.
The Assistant Business Manager will collaborate with faculty and staff, oversee and direct the business management of the Advanced Manufacturing programs at WDC. These programs include open-enrollment courses and contracted courses for companies and organizations including apprenticeships. This role manages the development and sales of customized training and programs to organizations and individuals who would benefit from these services. These sales occur through contact and collaboration with business/industry, professional organizations, governmental organizations, the community, and agencies.
Essential Duties:
* Develop, manage, and deliver learning-centered instruction by establishing a classroom environment conducive to learning and student involvement as well as effectively planning and preparing for classes and student success
* Monitor lab safety and develop and update safety procedures regularly
* Work with businesses to customize training to their facilities and needs - training may be at WDC and/or their site
* Responsible for obtaining profitable results within the Advanced Manufacturing subdivision
* Adequately prepare and manage course materials and lessons and adjunct instructors for the delivery of classes and programs
* Provide each adjunct instructor with clear course expectations, evaluations and timelines through carefully written topical outlines and approved, standardized syllabus
* Monitor instructors to ensure they following course guidelines and teaching relevant information to students in a comfortable learning environment
* Manage student intake and ensure students are meeting learning outcomes in a real-life setting
* Suitably challenge, engage, serve and communicate with students to encourage their participation and learning while maintaining mutual value and respect
* Complete grade rosters, final grades, school records and other documentation on a timely basis
* Ensure course and program learning outcomes are delivered as defined by the syllabus
* Ensure for credit classes comply with academic policy
* Maintain a paper and/or electronic record of each student's progress and
* Be available upon request by adjunct instructors, students and/or appropriate college personnel
Minimum Qualifications:
* Bachelor's degree in related field (official transcripts will be required)
* At least 5 years' experience working in a manufacturing as an electrical or mechanical maintenance technician, maintenance manager or field service engineer
* At least 3 years industry or business experience teaching in the Advanced Manufacturing field
* Knowledge and experience working with computers and working knowledge in Microsoft Office products
Preferred Qualifications:
* Master's degree in related field
* Experience teaching Industrial Electrical Maintenance topics at a College, Career Center or other training institution
* Extensive experience and in the installation and maintenance of industrial electrical systems
* Knowledge and experience in one or more of the following areas: AC/DC Theory and Circuitry, Motor Controls, Electrical and Industrial Safety, Hydraulics, Pneumatics, Programmable Logic Controllers, Human Machine Interfaces, Power Transmission, Instrumentation and Controls
Desired Competencies:
* Ability to manage multiple training programs including students, instructors, training materials, equipment, and software as needed
* Attention to Detail - Monitors and checks work or information and plans for accuracy
* Organizes and manages time and resources of personnel and adjunct instructors effectively
* Adaptability - Adapts to change quickly and easily
* Communication - Effectively transfers thoughts and expresses ideas orally and written in individual or group situations
Details
Reports To: Senior Director/Senior Business Manager
Position Level: Assistant Business Manager
Compensation: $67,500 Annually
Affiliation: Non- Bargaining
Status: Fulltime
Benefits:
Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:
* Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
* Dental Insurance (employer covers 100% of the premium)
* Vision Insurance
* NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
* Flexible Spending Accounts and Health Savings Account (employer contributions)
* Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
* Life Insurance and AD&D Insurance (employer paid)
* Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
* Pet Insurance
* Employee Assistance Plan for employees, spouse and dependents
* Tuition Waiver for employees, spouse and dependents
* Tuition Reimbursement
* Free parking
* 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
* Employees at Cincinnati State qualifies for Public Service Loan Forgiveness
Retirement:
As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.
Cincinnati State is an E-Verify employer:
* If you're hired, you must complete a Form I-9, which verifies your identity and your legal right to work in the U.S.
* You'll need to provide original, acceptable documents-no photocopies-to complete the I-9 process.
* A list of acceptable documents can be seen here: USCIS I-9 website
STATEMENT OF COMMITMENT
* The institution declares that it will educate students by means of free, open, and rigorous intellectual inquiry to seek the truth.
* The institution declares that its duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.
* The institution declares its commitment to not requiring, favoring, disfavoring, or prohibiting speech or lawful assembly.
* The institution declares it is committed to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.
* The institution declares that its duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.