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Become A Director Of Human Resources Operations

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Working As A Director Of Human Resources Operations

  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Establishing and Maintaining Interpersonal Relationships
  • Making Decisions and Solving Problems
  • Evaluating Information to Determine Compliance with Standards
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $104,440

    Average Salary

What Does A Director Of Human Resources Operations Do

Human resources managers plan, direct, and coordinate the administrative functions of an organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization’s management and its employees. 

Duties

Human resources managers typically do the following:

  • Plan and coordinate an organization’s workforce to best use employees’ talents
  • Link an organization’s management with its employees
  • Plan and oversee employee benefit programs
  • Serve as a consultant with other managers advising them on human resource issues, such as equal employment opportunity and sexual harassment
  • Coordinate and supervise the work of specialists and support staff
  • Oversee an organization’s recruitment, interview, selection, and hiring processes
  • Handle staffing issues, such as mediating disputes and directing disciplinary procedures

Every organization wants to attract, motivate, and keep qualified employees and match them to jobs for which they are well suited. Human resources managers accomplish this by directing the administrative functions of human resource departments. Their work involves overseeing employee relations, regulatory compliance, and employee-related services such as payroll, training, and benefits. They supervise the department’s specialists and support staff and ensure that tasks are completed accurately and on time. 

Human resources managers also consult with top executives regarding the organization’s strategic planning. They identify ways to maximize the value of the organization’s employees and ensure that they are used as efficiently as possible. For example, they might assess worker productivity and recommend changes to the organization’s structure to help it meet budgetary goals. 

Some human resources managers oversee all aspects of an organization’s human resources department, including the compensation and benefits or training and development programs. In many larger organizations, these programs are directed by specialized managers, such as compensation and benefits managers and training and development managers. 

The following are examples of types of human resources managers:

Labor relations directors, also called employee relations managers, oversee employment policies in union and nonunion settings. They draw up, negotiate, and administer labor contracts that cover issues such as grievances, wages, benefits, and union and management practices. They also handle labor complaints between employees and management and coordinate grievance procedures. 

Payroll managers supervise the operations of an organization’s payroll department. They ensure that all aspects of payroll are processed correctly and on time. They administer payroll procedures, prepare reports for the accounting department, and resolve any payroll problems or discrepancies. 

Recruiting managers, sometimes called staffing managers, oversee the recruiting and hiring responsibilities of the human resources department. They often supervise a team of recruiters, and some take on recruiting duties when trying to fill high-level positions. They must develop a recruiting strategy that helps them meet the staffing needs of their organization and effectively compete for the best employees.

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How To Become A Director Of Human Resources Operations

Candidates need a combination of education and several years of related work experience to become a human resources manager. Although a bachelor’s degree is sufficient for most positions, some jobs require a master’s degree. Candidates should have strong interpersonal skills.

Education

Human resources managers usually need a bachelor’s degree. There are bachelor’s degree programs in human resources. Alternatively, candidates may complete a bachelor’s degree in another field, such as finance, business management, education, or information technology. Courses in subjects such as conflict management or industrial psychology may be helpful.

Some higher-level jobs require a master’s degree in human resources, labor relations, or business administration (MBA).

Work Experience in a Related Occupation

To demonstrate abilities in organizing, directing, and leading others, related work experience is essential for human resources managers. Some managers start out as human resources specialists or labor relations specialists. Others gain management experience in a variety of fields.

Management positions typically require an understanding of human resources programs, such as compensation and benefits plans; human resources software; and federal, state, and local employment laws.

Licenses, Certifications, and Registrations

Although certification is voluntary, it can show professional expertise and credibility and may enhance advancement opportunities. Many employers prefer to hire certified candidates, and some positions may require certification. The Society for Human Resource Management, Human Resource Certification Institute, WorldatWork, and the International Foundation of Employee Benefit Plans are among many professional associations that offer a variety of certification programs.

Important Qualities

Decisionmaking skills. Human resources managers must be able to balance the strengths and weaknesses of different options and decide the best course of action. Many of their decisions have a significant impact on workers or operations, such as deciding whether to hire an employee. 

Interpersonal skills. Human resources managers need strong interpersonal skills because they regularly interact with people. They often collaborate on teams and must develop positive working relationships with their colleagues. 

Leadership skills. Human resources managers must be able to direct a staff and oversee the operations of their department. They must coordinate work activities and ensure that workers in the department complete their duties and fulfill their responsibilities. 

Organizational skills. Organizational skills are essential for human resources managers. They must be able to prioritize tasks and manage several projects at once.

Speaking skills. Human resources managers rely on strong speaking skills to give presentations and direct their staff. They must clearly communicate information and instructions to their staff and other employees.

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Director Of Human Resources Operations jobs

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Average Length of Employment
Top Employers Before
Director 5.0%
Manager 3.4%
Consultant 1.7%
Top Employers After
Consultant 3.3%
Director 2.2%
Principal 2.2%
Owner 1.9%
Recruiter 1.7%

Director Of Human Resources Operations Demographics

Gender

Female

55.2%

Male

42.7%

Unknown

2.1%
Ethnicity

White

79.6%

Hispanic or Latino

10.9%

Asian

7.1%

Unknown

1.5%

Black or African American

0.9%
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Languages Spoken

Spanish

60.0%

Portuguese

10.0%

Chinese

5.0%

Cantonese

5.0%

Dari

5.0%

Mandarin

5.0%

Navajo

5.0%

Italian

5.0%
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Director Of Human Resources Operations Education

Schools

University of Phoenix

17.8%

Michigan State University

9.3%

Cornell University

7.5%

Troy University

4.7%

Georgia State University

4.7%

National Louis University

4.7%

California State University - East Bay

4.7%

Capella University

4.7%

Suffolk University

4.7%

University of San Francisco

3.7%

Central Michigan University

3.7%

Pennsylvania State University

3.7%

University of Minnesota - Twin Cities

3.7%

George Washington University

3.7%

Walden University

3.7%

University of Delaware

3.7%

Saint Mary's University

2.8%

Creighton University

2.8%

Webster University

2.8%

Wayne State University

2.8%
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Majors

Business

35.6%

Human Resources Management

25.2%

Psychology

5.1%

Management

4.6%

Law

3.2%

Counseling Psychology

3.0%

Accounting

2.8%

Finance

2.5%

English

2.3%

Communication

2.3%

Sociology

2.1%

Marketing

2.1%

Political Science

1.8%

Nursing

1.2%

Public Administration

1.2%

Public Relations

1.2%

Computer Information Systems

1.2%

Public Health

0.9%

Education

0.9%

Educational Leadership

0.9%
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Degrees

Masters

41.1%

Bachelors

38.8%

Other

10.5%

Doctorate

4.1%

Certificate

3.2%

Associate

1.9%

License

0.4%
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Internship
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Real Director Of Human Resources Operations Salaries

Job Title Company Location Start Date Salary
HR Director, Reservoir Development & Integrated OP Baker Hughes Incorporated Houston, TX Dec 01, 2010 $200,000
Director, HR Operations-Line HR or Other Microsoft Corporation Redmond, WA Jul 01, 2016 $186,000 -
$206,000
Human Resources Director, Operations Gerber Products Company Florham Park, NJ Jul 28, 2016 $178,880
Director of HR and Operations Rockstar San Diego, Inc. Carlsbad, CA Jul 20, 2016 $153,500
Director of Hris and HR Operations Solarcity Corporation San Mateo, CA Feb 12, 2016 $150,000 -
$170,000
Director, Global HR Operations Mediamath Inc. New York, NY Apr 29, 2016 $143,811
Director Human Resources-Technical Operations Novartis Vaccines and Diagnostics, Inc. Holly Springs, NC Oct 01, 2010 $130,000
Director of HR Operations Eteam, Inc. South Plainfield, NJ Jun 19, 2013 $125,000
Director for HR Operations and Hris Solarcity Corporation San Mateo, CA Feb 12, 2016 $123,739 -
$150,000

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Top Skills for A Director Of Human Resources Operations

PayrollProcessingEnsureComplianceDisciplinaryProceduresPerformanceManagementSystemHrisSafetyProgramsFinancialSuccessionPlanningBenefitsAdministrationEEOADPCustomerServiceBenefitProgramsProcessImprovementFmlaTrainingProgramsJobDescriptionsLaborRelationsDiversityCostSavings

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Top Director Of Human Resources Operations Skills

  1. Payroll Processing
  2. Ensure Compliance
  3. Disciplinary Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Managed payroll processing for over 12,000 global active and 3,500 retired employees in 42 states with varying frequencies.
  • Created and maintained statistical analysis reports using various applications to achieve performance targets and ensure compliance to all regulatory metrics.
  • Initiated conflict resolution and conducted disciplinary procedures including coaching and improvement planning.
  • Created the performance management system ensuring fair and accurate evaluations at all levels Developed an employee training program enabling career development.
  • Maintain functions such as employee, recruitment, benefits, compensation and HRIS, policies and procedures.

Top Director Of Human Resources Operations Employers

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Director Of Human Resources Operations Videos

A Day in the Life - HR Manager

A Day in the Life - Human Resource Manager

Chief Human Resources Officers Roundtable — HRO Today Forum 2014

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