Director of human resources operations job description

What You'll Do
Lead the HR team in facilitating a positive team member experience.Oversee the administration of HR programs including compensation, benefits, and leave; disciplinary matters; disputes and investigations; and occupational health and safety.Collaborate with the HR team to develop and implement long-term strategies that promote a positive employee experience, specifically within the areas of employee relations and benefits.Develop and oversee robust, competitive compensation program for the entire World team.Consult with company leaders on employment matters including complaints, investigations, etc.Partner with vendors and the company's broker to lead continuous evaluation and enhancements of World's benefit program.Conduct analysis of organizational trends, such as reviewing metrics from World's human resource information system (HRIS).Monitor & maintain World's compliance with federal, state, and local employment laws, regulations, and recommended best practices.Facilitate the professional development, training, and certifications of World's HR team.

Why World?
“World Finance always has opportunities for a person to grow - not only in the workplace but as a person. There is always an opportunity to move up and learn more. Someone is always there to motivate you and listen to your ideas and opinions. I am grateful [to] work for such a great company.” - Financial Services Rep in Temple, TX
We promote from within, encouraging upward growth which includes profit share.We pay you to give back: team members get paid volunteer hours each year.Health, dental, vision, and life insurance are available to full time team members.Paid holidays, sick days, vacation time, and a 401(k) plan (including company match).We'll get you home for dinner: your life outside of work is priority #1.Be part of a team with clear values, strong community, and a sense of belonging.You'll make a positive impact on the lives of the customers you serve.

Experience that'll wow us
Bachelor's degree in an HR-related field or HR certification are preferred.Notable experience in human resources management and corporate workspaces.Up-to-date understanding of common software and communication methods, and the willingness to learn more.Knowledge of trends, best practices, tech, and regulatory changes in the HR industry.Discernable experience with leadership and team building, and a passion for nurturing talent.An observant, detail-oriented, and dynamic way of responding to issues and seeking solutions.Readiness for a fast-paced, dynamic work environment & willingness to balance multiple projects.A natural communicator, eager to understand people and develop collaborative relationships.The courage to challenge the status quo, always looking to improve.Outstanding interpersonal skills & the ability to handle sensitive situations with tact and diplomacy.

Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

Our client, a global leader in the transportation and logistics industry, is seeking a Director, HR Operations to join their team for a full-time, direct hire opportunity in Charlotte, North Carolina.

As the Director, HR Operations, you will be responsible for establishing, building and refining the strategy and operating model for people operations, payroll and audit and compliance functions. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. If you’re looking for a growth opportunity, this opportunity is for you!

Please note that this position is in scope to transition to the brokered transportation services company that will be created with the planned separation of our client’s North American Transportation business from its less-than-truckload (LTL) business.
What you’ll do on a typical day:


Establish, build and refine the strategy and operating model for people operations, payroll, and audit and compliance Partner with IT Shared Services to support the development of best-in-class HR self-service for all employees Lead a high-performing team with a culture of accountability that ensures delivery of timely and quality services that meet Service Level Agreements Identify, develop, and implement services that are high value for customers and meet the strategic goals of the HR function as well as the diverse needs of a multi-faceted, complex organization Oversee the development and management of people processes and payroll, ensuring a smooth transition that balances employee experience with compliance and legal requirements Lead operational support and partnerships with foundational teams (HR Business Partners, Talent Acquisition, Finance, Legal, IT Shared Services) to anticipate and meet customers evolving needs while helping to improve and enhance all people-related operational services and processes Act as the HR Operations lead supporting potential M&A transactions Stay abreast of relevant regulations and policy requirements, ensuring service processes are compliant Lead compliance efforts through SOX, Corporate Audits, internal/external audits, and Privacy (CCPA)


What you need to succeed:



At a minimum, you’ll need:



Bachelor's degree or equivalent related work or military experience 7 years’ experience in HR Operations, including management of the function A proven background in managing an HR Operations function with a minimum of 15+ years of experience in the fields of HR Systems, Technology and Operations Strong team leadership skills having led and developed teams across multiple geographies


It’d be great if you also have:


15 years’ experience in HR Systems, Technology and Operations Transformation and change management experience as a strategic lead is essential, including implementation of systems and processes on a global scale Proven ability to manage and interpret data, and experience of getting into details while communicating information to stakeholders in a straightforward and meaningful way Well-versed in wider HR Operations, HR policy and processes Strong attention to detail and analytical acumen, comfortable working with large sets of data and interpreting where necessary Aligns with the company culture; hard-driving and entrepreneurial, balanced with a deep level of care for employees A strong leader of people who possesses integrity and honesty; maintains an openness with all employees and can have difficult conversations. Willing and capable of rolling up sleeves to get things done when necessary

EDUCATION, TRAINING AND EXPERIENCE
• Requires a Bachelor's degree in business or related field plus 3 years of relevant HR
work experience, or an equivalent combination of education and experience that provides
the required skills, knowledge, and abilities to successfully perform the essential
functions of the position.
• Professional certification such as SHRM-CP or SHRM-SCP highly desirable.
• Leadership, mentoring and supervisory experience in an HR work environment.
• Demonstrated experience and training in meeting deadlines, multi-tasking and changing
direction as needed.
• Budget management experience.
• Proficient with Microsoft Office Suite or related software. Proficiency with or the ability
to quickly learn the organizations HRIS and talent management systems.

PHYSICAL REQUIREMENTS
The employee is frequently required to sit, bend, operate a computer keyboard or type, handle
materials, or reach with hands and arms performing the essential functions of the position. The
duties require sitting for long periods, accessing stored file boxes and file cabinets and moving
and organizing physical file materials. The employee must occasionally lift 25 pounds. The
employee must have sufficient speech and hearing abilities to be able to discern verbal
instructions and communicate effectively in person or by telephone or electronic mail. Close
vision, distance vision, depth perception, and the ability to adjust focus, conduct research and
inspect materials are abilities specifically required to perform the functions of this position.

SALARY RANGE - This is a full-time position with an annual rate of $75K-95K annually.

BENEFITS - A comprehensive package is available and includes healthcare, dental, vision, life
insurance, retirement and section 125 plan.

NOTE - This job description is intended to indicate the general nature of responsibilities
typically assigned to the job. The description is not necessarily exhaustive or intended to limit
the supervisor's right to modify assignments as necessary.

GENERAL REQUIREMENTS/DISCLAIMERS:
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not intended to be construed as an
exhaustive list of all responsibilities and duties of an employee so classified.
Employees must be physically able to perform the essential functions of the position, with or
without reasonable accommodation.
The City of Oak Park does not discriminate in its employment or any other programs or activities
on the basis of race, religion, color, creed, national origin, ancestry, ethnicity, gender, economic
status, age, marital status, sexual orientation or disability. We provide reasonable accommodation
for qualified individuals with a disability, if requested.

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