How to hire a director of implementation

How to hire a director of implementation, step by step

Here's a step-by-step director of implementation hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director of implementation job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director of implementation
• Step 8: Go through the hiring process checklist

What does a director of implementation do?

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1. Identify your hiring needs

   The director of implementation hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect director of implementation also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of director of implementation salaries for various roles:

   Type of Director Of Implementation	Description	Hourly rate
   Director Of Implementation	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$46-81
   Information Technology Technical Services Manager	An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions... Show more	$41-72
   Information Technology Systems Manager	An information technology systems manager is responsible for monitoring the efficiency and optimal performance of the organization's technology systems. Information technology systems managers ensure the safety and security of all the network systems, developing standard operating procedures to avoid unauthorized access and suspicious activities... Show more	$45-85

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Customer Satisfaction
   • Healthcare
   • Account Management
   • Process Improvement
   • Performance Metrics
   • Executive Management
   • Oversight
   • ERP
   • Continuous Improvement
   • Project Scope
   • Post Sales
   • Implementation Process
   • Client Implementations

   Check all skills

   Responsibilities:

   • Manage the implementation of the JDE ERP suite and lead all aspects of implementing JDE APS.
   • Lead RFP process for major bids, driving content development, revisions and final submission
   • Manage new technology enhancements in switch routing (vectoring), IVR, and call handling as client requests deem necessary.
   • Leverage industry experience, negotiation skills and communication competency to engage stakeholders to accomplish a trading system upgrade and database conversion.
   • Develop and execute a strategic & tactical plan for global and domestic payroll processing.
   • Evaluate past trends predictive of future performance through querying tools and other data gathering methods (SQL).

   More director of implementation duties

3. Make a budget

   Including a salary range in the director of implementation job description is a good way to get more applicants. A director of implementation salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a director of implementation in Nebraska may be lower than in Nevada, and an entry-level engineer typically earns less than a senior-level director of implementation. Additionally, a director of implementation with lots of experience in the field may command a higher salary as a result.

   Average director of implementation salary

   $128,012yearly

   $61.54 hourly rate

   ---

   Entry-level director of implementation salary

   $96,000 yearly salary

   Updated December 14, 2025

   Average director of implementation salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Nevada	$159,992	$77
   2	California	$150,712	$72
   3	Connecticut	$139,395	$67
   4	New Jersey	$135,265	$65
   5	Texas	$133,994	$64
   6	New York	$131,519	$63
   7	New Hampshire	$131,434	$63
   8	Illinois	$129,270	$62
   9	Georgia	$128,603	$62
   10	Rhode Island	$127,681	$61
   11	Pennsylvania	$127,506	$61
   12	District of Columbia	$126,203	$61
   13	Massachusetts	$125,038	$60
   14	Maryland	$123,780	$60
   15	South Carolina	$122,580	$59
   16	Indiana	$122,494	$59
   17	Louisiana	$121,535	$58
   18	Ohio	$121,296	$58
   19	Kentucky	$120,421	$58
   20	West Virginia	$120,266	$58

   Average director of implementation salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Oculus	$152,270	$73.21
   2	Guild Education	$139,804	$67.21
   3	Amelia	$135,529	$65.16
   4	Cengage Learning	$135,523	$65.16	59
   5	Constellation Brands	$133,459	$64.16
   6	iTech	$132,747	$63.82
   7	RSM US	$131,767	$63.35	28
   8	Altice USA	$128,550	$61.80	2
   9	Ceridian	$128,546	$61.80
   10	NTT Europe Ltd	$128,055	$61.56	21
   11	One Fat Frog	$127,084	$61.10
   12	Cin7	$124,268	$59.74
   13	Cloudleaf	$123,943	$59.59
   14	DR Technologies	$122,730	$59.00
   15	TravelPerk	$122,693	$58.99	4
   16	Aristocrat Technologies, Inc.	$121,676	$58.50	7
   17	FleetCor Technologies	$120,898	$58.12
   18	Shields Health Solutions	$120,755	$58.06
   19	eClinicalWorks	$120,571	$57.97
   20	Hi Marley	$120,477	$57.92	1

4. Writing a director of implementation job description

   A director of implementation job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a director of implementation job description:

   Director of implementation job description example

   WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
   Who we are
   
   The Implementation team is a branch of the US CX/Operations team. We facilitate the discovery, implementation, and communication of cross-functional initiatives to our in-person and virtual Workshop teams. We identify and resolve gaps in the workshop/employee experience, maximize efficiencies and effectiveness, and serve as the liaison between central partners and the field, all while striving to consistently exceed the expectations of our Members and Workshop Field Team Members.
   
   What you will do
   
   As Director of CX/Ops Implementation, you will be accountable for coaching and developing a team of Implementation Managers who execute on the seamless delivery of initiatives across our North America field organization (US and Canada). Working with other areas of the business, you and your team will represent the US Customer Experience Operations team on various projects, providing operational insight during discovery, design and testing phases of new initiatives. You will collaborate on the best solutions for our Workshops business (in person and virtual), our field teams, and, most critically, our members. Once initiatives are ready to be implemented, your team will ensure successful change management and implementation within our field teams, processes and systems.
   Lead implementation of initiatives across all operational areas that affect the Workshops business Use standardized implementation processes and infrastructure to launch and improve field-focused initiatives that drive efficiencies and consistency Provide input, insight and data to central partners to inform development of concepts and initiatives Assemble and lead cross-organizational teams ensuring collaboration, engagement and ultimate execution of tasks and deliverables; partners include Experience Design, People (HR), Product and Tech, Real Estate, Science, CX Insights, Field Communications and Studio OperationsIdentify operational impacts and risks of proposed projects, products and practices to ensure smooth implementation of initiatives Aggregate learnings post-implementation in order to inform discovery and development of future projects Serve as the passionate, strategic, and subject matter expert voice for the Field.Act as first point of escalation on implementation projects Manage and coach a team of Implementation Managers through career, skill and personal development; engage and retain top talent
   
   Who you are
   College Degree strongly preferred Minimum five to seven years of related experience in project management, change management and operations Experience working in multi- site, complex environment Strong organizational and interpersonal skills to drive projects to completion Proven record as a people leader Passion for healthy lifestyle a plus
   
   At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

   Copy this example

   

5. Post your job

   To find directors of implementation for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any directors of implementation they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level directors of implementation with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your director of implementation job on Zippia to find and recruit director of implementation candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit directors of implementation, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director of implementation

   Once you've decided on a perfect director of implementation candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new director of implementation. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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