Director of implementation job description

WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Who we are

The Implementation team is a branch of the US CX/Operations team. We facilitate the discovery, implementation, and communication of cross-functional initiatives to our in-person and virtual Workshop teams. We identify and resolve gaps in the workshop/employee experience, maximize efficiencies and effectiveness, and serve as the liaison between central partners and the field, all while striving to consistently exceed the expectations of our Members and Workshop Field Team Members.

What you will do

As Director of CX/Ops Implementation, you will be accountable for coaching and developing a team of Implementation Managers who execute on the seamless delivery of initiatives across our North America field organization (US and Canada). Working with other areas of the business, you and your team will represent the US Customer Experience Operations team on various projects, providing operational insight during discovery, design and testing phases of new initiatives. You will collaborate on the best solutions for our Workshops business (in person and virtual), our field teams, and, most critically, our members. Once initiatives are ready to be implemented, your team will ensure successful change management and implementation within our field teams, processes and systems.
Lead implementation of initiatives across all operational areas that affect the Workshops business Use standardized implementation processes and infrastructure to launch and improve field-focused initiatives that drive efficiencies and consistency Provide input, insight and data to central partners to inform development of concepts and initiatives Assemble and lead cross-organizational teams ensuring collaboration, engagement and ultimate execution of tasks and deliverables; partners include Experience Design, People (HR), Product and Tech, Real Estate, Science, CX Insights, Field Communications and Studio OperationsIdentify operational impacts and risks of proposed projects, products and practices to ensure smooth implementation of initiatives Aggregate learnings post-implementation in order to inform discovery and development of future projects Serve as the passionate, strategic, and subject matter expert voice for the Field.Act as first point of escalation on implementation projects Manage and coach a team of Implementation Managers through career, skill and personal development; engage and retain top talent

Who you are
College Degree strongly preferred Minimum five to seven years of related experience in project management, change management and operations Experience working in multi- site, complex environment Strong organizational and interpersonal skills to drive projects to completion Proven record as a people leader Passion for healthy lifestyle a plus

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

AstraZeneca is a global, innovation-driven BioPharmaceuticals business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work, where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth, and development.

The US Evidence Team, a strategic function within US Medical, is critical for delivering compelling evidence and subject matter expertise that empowers data-enabled execution of strategies and external practice change for the benefit of patients.

The Director, Implementation Science role is a key role supporting the organizational transformation of a data-enabled mindset to address clinical inertia within our priority disease areas in CVRM. The role drives the utilization of data and evidence for impactful execution of medical strategy and personalized data for precision HCP engagement. Collaborating with headquarters and field medical teams, the role will guide and shape the development of impactful medical objectives and tangible key results that are intent on practice change and drive the business. This exciting role requires an experienced individual with knowledge public health/ epidemiology, strong business acumen and excellent interpersonal skills supporting our internal stakeholders with insight and expertise to accelerate adoption of Guideline Directed Medication Therapy (GDMT) for improved patient outcome.
What you'll do

* Champion a data- enabled mindset transformation within the medical organization as the medical team develops approaches to accelerating adoption of evidence based medicine (EBM)/ guideline directed medical therapy (GDMT) to improve patient outcomes
* Guide and shape the development of targeted execution of medical strategy with the Core Medical Teams, ensuring that the team generate and execute medical strategy with a focus on evolving practice patterns and providing value to the business
* Execute innovative implementation solutions/ programs to improve utilization of evidence-based interventions including EHR alerts and other disease management tools
* Work with appropriate external scientific leaders, patient advocacy groups and/or regulatory authorities for data-enabled practice change initiatives
* Empower the Field Medical Team in transforming HCP engagement into targeted and tailored interaction for maximal impact
* Maintain a high level of expertise on the US Biopharmaceuticals disease areas and adequate awareness and evolution of guidelines within the therapeutic areas

Essential for role

* Advanced degree in a relevant field is required (e.g., health economics, outcomes research, health services research, epidemiology, health policy or related fields); Doctoral degree preferred (PhD, PharmD, MD)
* Minimum of ten years of relevant experience (e.g., academia, consulting, and/or industry), including a minimum of five years in the pharmaceutical/biotechnology/ medical device industry
* Ability to work collaboratively across multiple cross-functional teams at the brand or disease area in country, regional or global organization
* Direct experience using Real World Data/ secondary data and its application is highly desired
* Well-developed leadership and problem solving skills with capability to access internal and external resources for advice
* Able to execute projects, including engagement with key stakeholders, with high degree of autonomy
* Excellent written and verbal communication skills

Date Posted

14-Oct-2022

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.

Who We Are
Zeta is a next-generation banking-tech company on a mission to help our clients gain competitive advantage and independence from legacy systems to realize their digital strategies - whether that's launching a digital bank, offering new digital 1st payments services, or entering into emerging high-growth buy-now-pay-later (BNPL) and/or banking-as-a-service (BaaS) markets . We aim to be at the center of our clients' needs for next generation banking technology, so they can get their digital transformation and/or strategy right.

Zeta was founded by serial entrepreneurs Bhavin Turakhia and Ramki Gaddapati in 2015 to bring Banking into the 21st century. The industry today is challenged with legacy platforms that were considered a strength in the 90s, but are now crippling banks with high technology debt. With the emergence of digitization and open banking frameworks, newcomers (neo, challenger banks, fintechs and big tech) are leapfrogging the status quo by utilizing the latest technologies and delivering innovative solutions that traditional vendors and banks can no longer compete with. This is where Zeta comes in. Zeta has built, from the ground up, a cloud native platform for banks to modernize financial services. The company's mission is to “disrupt the disruptors” by enabling banks to launch innovative services by combining banks' core capabilities with the latest and greatest technologies. The result is a modern banking stack that gives banks a competitive advantage to tackle neo/challenger banks, fintech or big tech threats and build the digital bank of the future.

By joining Zeta you'll help shape a brighter financial future for our clients - using the industry's 1st and only innovative, mobile-first technology banking stack to transform an industry that hasn't changed in decades. With offices across the United States and abroad, we're one of the fastest growing companies in banking-tech - offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees. Join us to invest in yourself, your career, and the financial world.

Our Journey
In May of 2021, Zeta secured a $250 million investment from SoftBank Vision Fund 2 in one of the largest ever single investments in a banking tech startup globally. This investment, coupled with Zeta's growth trajectory, has increased Zeta's previous valuation of $300 million to a current valuation of $1.45 billion resulting in unicorn status. Zeta now operates in 8 countries and to date has issued more than 10 million cards globally.
Zeta has built the industry's most modern digital cloud native platform in the industry, consisting of new age prepaid / debit / credit issuance digital products for banks, retailers and fintech issuers. These products provide a new age (“Apple card like”) user experience and enables Financial Institutions to rapidly deliver digital-first modern payment solutions including credit / debit / prepaid, digital banking, gifting, benefits, DDA, commercial card, expense management and money transfer. All of these services are vertically integrated into a single platform with fully developed front-end digital and back office security, fraud, compliance, support, and configuration services.

While the industry has been focused on consolidation of companies with outdated legacy systems, Zeta has consolidated a modern financial services platform resulting in a 10-fold reduction in solution complexity and a 10-fold increase in solution capability.

Over the next five years, Zeta aims to capture significant global market share and be recognized as the undisputed market leader in digital-first retail banking platforms. Our goal is not to rip-and-replace, but leapfrog to next generation solutions by enabling financial institutions to expand their products and solutions to serve the digitally savvy consumer.

Role ResponsibilitiesReporting into Senior Program Manager, you will be responsible for engaging with Zeta's prospects during late stages of the sales cycle to successfully transition the sale from prospect to implementation. Key responsibilities Work very closely with the Zeta Program manager & the customer to create the detailed Implementation plan Work with the Solution Architect & the customer to discuss, understand and document the requirements Translate the requirements into product configuration parameters as needed by the Zeta system Work with the offshore based implementation team to get the platform configured Run tests to make sure the configured system is working as per the requirements Understand any custom development or integrations are needed, work with the predominantly offshore based customization teams to get these components built, tested and delivered Provide feedback into the product backlog based on client feedback and implementation experience Create and update Implementation playbooks Year One Success MetricsIn this role you are expected to:Create repeatable and scalable processes - industry's first credit card as a service Implementation playbook. Carry out 4-6 successful implementations
Experience RequirementsOverviewThe ideal candidate will have 8-10 years of experience in a large, sophisticated credit granting or Risk Management/Finance organization within a major consumer card, financial services, retailing or consulting business. Their experience will have been gained in high volume, medium-to high risk environments, where risk assessment, technological sophistication, and data mining techniques are critical to their success. A. Experience5+ years of credit card portfolio management experience.Preference will be given to candidates who have hands on experience of configuring and implementing one or more of the platforms - Fiserv/Tsys/Firstdata/MarqetaStrong analytical skills to pull data, conduct data analysis, and drive Strong negotiation skills with a problem-solving attitude.Organized, detail oriented, flexible, self-starter and highly motivated.Strong communications and presentation skills.Ability to collaborate well with teammates and business partners and influence business decisionsB. Specific knowledge Experience in implementing any of the platforms - Tsys, Fiserv, First Data, Marqeta etc. Good domain knowledge of market landscape and understanding of core banking systems and related ecosystem of payments, credit card, issuing services, fraud, digital and related solutions. C. General SkillsStrong business acumen, problem-solving ability, and tech savvy Strong stakeholder relationship management skills - able to influence and manage the expectations of senior executives internally and externally.Adaptable, approachable, open-minded with a clear understanding of the business; The incumbent must bring the ability and orientation to contribute beyond their scope of work. Ability to perform as an individual contributor (in-direct team leader) and as a manager with direct reports. Strong ability, aptitude, and desire to network and to earn the confidence of diverse senior client leaders in marketing, sales, product, technology, operations, finance and procurement functions. Excellent communication skills - written and verbal - comfortable presenting to ‘C' level.Creative, positive, and collaborative problem solver.Hands on, i.e. ‘roll-up-your sleeve' type
Zeta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Total compensation will be commensurate with experience, market trends, and current salary.