Post job

Director Of Implementation remote jobs

- 1,000 jobs
  • Remote-Ready Director, Legal Ops & Systems Innovation

    Earthjustice 4.7company rating

    Remote job

    A leading environmental law organization in San Francisco seeks a Director of Legal Ops & Legal Systems Innovation. The role involves overseeing legal technology, managing a team, and ensuring compliance while innovating processes. Candidates should have extensive legal operations experience, strong leadership skills, and a commitment to justice and inclusion. The position offers a competitive salary range of $177,800 - $197,500, with opportunities for hybrid or remote work arrangements. #J-18808-Ljbffr
    $177.8k-197.5k yearly 2d ago
  • Sr. Director, Benefits

    Ross Stores, Inc. 4.3company rating

    Remote job

    Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Senior Director of Benefits is responsible for developing and leading a comprehensive benefits strategy, the design, and administration of all associates benefit programs that supports organizational goals and enhances associate experience. This role ensures that benefits offerings are competitive, innovative, cost-effective, compliant, and aligned with the company's Total Rewards philosophy and business objectives. The Senior Director will partner closely with HR leadership, Finance, Legal, and external vendors to deliver programs that attract, retain, and engage top talent in the industry. This leader will manage and develop a high-performing benefits team, and will foster a culture of collaboration, continuous improvement, and customer service. The Senior Director will report to the Senior Vice President of Total Rewards and will interact frequently with Executives across the Company. The base salary range for this role is $152,200 - $241,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. ESSENTIAL FUNCTIONS: • Evaluate new programs and market trends for potential application to Ross. Assess the competitiveness of all programs and practices against industry standards and comparable companies to ensure competitive positioning of benefits programs. • Establish annual priorities and overall benefits strategic direction, ensuring that all benefits and retirement programs are aligned with the Company's annual and long-term strategic objectives. Provide the tactical strategy to implement new benefits programs and ensure efficient ongoing operations of existing programs. • Lead and develop team of benefits professionals focused on health and welfare, wellness, and retirement programs strategy, design and administration. • Partner in selection and management of relationships with vendors, brokers and carriers, including monitoring of cost, service levels, processes, and accuracy of data. o Monitor administrative costs and pricing of benefit programs and recommend cost-containment strategies. o Evaluate effectiveness of medical management and other benefits programs. • Oversee outsourced administration and operations of benefit and retirement plan. • Oversee the effective communication of the Company's employee benefits plans and programs to optimize impact and understanding. • Ensure compliance with all federal, state, and local regulations, including ERISA, COBRA, HIPAA, FMLA, ACA etc.; keep up-to-date on legal and legislative issues related to all benefit and retirement plans and maintain accurate documentation and reporting for audits and regulatory requirements. COMPETENCIES: People • Building Effective Teams (for managers of People and Projects) • Developing Talent (for managers of people only) • Collaboration Self • Leading by Example • Communicates Effectively • Ensures Accountability and Execution • Manages Conflict Business • Business Acumen • Plans, Aligns and Prioritizes • Organizational Agility • Ability to influence and build relationships across all levels of the organization. • Excellent analytical, negotiation, and communication skills. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • Bachelor's degree in Human Resources, Business Administration, or related field. • 10+ years of progressive experience in benefits management, with at least 5 years in a leadership role in a company of similar or larger size preferred. • A forward-thinking and creative individual with excellent interpersonal, communication and presentation skills. • A strategic planner with sound business skills, analytical ability, good judgment and a strong operational focus. • Proven experience managing large-scale benefits programs in a multi-state or retail environment. • Strong knowledge of benefits regulations and compliance requirements. PHYSICAL REQUIREMENTS/ADA: Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-HYBRID SUPERVISORY RESPONSIBILITIES: 1-2 Senior Managers, Benefits 3-5 Benefits Associates DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $152.2k-241.7k yearly 1d ago
  • Director, Client Experience

    Mediavine 3.8company rating

    Remote job

    As the Director of Customer Success at Mediavine, you'll be responsible for leading our Client Success strategy and team. Creating a seamless and consistent client experience across all managed accounts, exceeding expectations of service, increasing revenue along with product and feature adoption, and reducing churn are core functions in this role. Our goal is to deliver tailored services at scale and foster meaningful relationships with our publishers. This is a strategic and operational leadership role with cross-functional visibility across Product, Sales, Support, Engineering, and Ad Operations. Key ResponsibilitiesStrategy & Leadership Define and lead the overall Customer Success vision, strategy, and execution plan. Develop segmented success approaches across multiple high-level, high-touch customer segments. Create playbooks and cohesive proactive engagement frameworks. Track and improve upon key metrics, including publisher growth, churn rates, NPS scoring, and product adoption. Focus on the long-term success of our clients, particularly with revenue growth and goals. Continue to iterate and improve the client experience, surfacing and solving areas for improvement in a scalable way. Serve as a point of escalation for the team, and lead in a way that leverages their strengths. Team Development & CoachingRecruit, mentor, and manage a growing team of Account Managers and their Managers who are deeply invested in the outcomes for our client base. Provide the team with the tools and resources to act as consultants, problem-solvers, and advocates. Promote a culture of client-focused accountability and continuous learning.Align team roles and responsibilities to client profiles and key points in their experience, with specific attention to areas of risk mitigation, onboarding, growth, and renewals. Cross-Functional Collaboration Partner with leaders across our team, as well as the org, and serve as the voice of our top clients in product and project discussions, planning, and messaging. Work closely with Publisher Development and Scaled Support to ensure a consistent experience as clients level up Executive Relationship Management Build and maintain high-level relationships across strategic accounts, offering confidence, industry insights, thought leadership, and a demonstrated understanding of their businesses. Requirements 10+ years of client support / account management / customer success experience 5+ years of recent people management experience Prior experience working in ad-tech environment similar to MV Experience running a large scale customer support program Large number of customers - 1-2k Variety of customer personas in size, revenue, needs (small volume tier, and large revenue bespoke tier) Process building experience Experience creating frameworks & processes to help scale support programs Analytics / reporting Experience driving insights to reduce churn, mitigate risk, increase revenue Hubspot, PM tool (Jira a plus), Excel for raw data Industry: Experience in start-up / fast paced environment with high ownership & growth Soft Skills: VIBES - positive, driven, ready to get stuff done Passionate about work & motivated Proven remote worker - great with async (Slack) communication Nice to Haves Experience managing publisher clients WordPress Benefits 100% remote Comprehensive benefits including Health, Dental, Vision and 401k match Generous paid time off Wellness and Home Office Perks Up to 12 weeks of paid Parental Leave Inclusive Family Forming Benefits Professional development opportunities Travel opportunities for teams, our annual All Hands retreat as well as industry event Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position. At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $145,000 - $155,000 USD/yr.
    $145k-155k yearly Auto-Apply 59d ago
  • Implementation Director

    Cedar 4.3company rating

    Remote job

    Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role Cedar's Delivery team is responsible for the end-to-end implementation of Cedar's product suite. Implementations are a critical part of Cedar's client lifecycle - the process by which prospects become live clients, and contracted ARR becomes actualized ARR - and can be divided into four major implementation phases: Sell: advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices Solution: architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live Ship: flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar's Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner Scale: monitoring the overall stability of Cedar's product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state We are seeking an Implementation Director to lead our largest, most strategic implementations within the third stage (Ship) of each client's Cedar implementation journey. In this role, you will leverage your deep healthcare implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery team leadership and go-to-market teams on playbook strategy and implementation asset development, investing deeply in optimizing our processes, coaching others and scaling our team. This is an individual contributor role and will report into one of Cedar's Delivery Group Leads. Responsibilities Accountable for the overall success of Cedar implementation for Cedar's large, strategic clients Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, quality delivery; able to execute independently with limited direction and oversight Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for others Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals Build exceptional partnerships with Cedar Solution Design Leads, Client Growth Leads, Implementation Managers, Solution Architects, and Solution Engineers to execute Cedar's most complex implementations Coach and mentor Cedar Implementation Managers to manage additional complexity, leading by example through our most ambiguous and challenging situations Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar's platform and delivery approach Exemplify Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity Required Skills & Experience Experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare technology implementations Experience working with large hospital systems and/or payers required; Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise required Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same Strong analytical skills a plus; fluency in, for example, Excel, Looker, Tableau, Salesforce, Smartsheets, etc. Intellectual curiosity; consistent desire to innovate and improve Inspires others to achieve company and individual goals Compensation Range and Benefits Salary Range*: $157,250 - $185,000 This role is also equity eligible This role offers a competitive benefits and wellness package *Subject to location, experience, and education #LI-REMOTE What do we offer to the ideal candidate? A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you For exempt employees: Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
    $157.3k-185k yearly Auto-Apply 38d ago
  • Director, Workday Implementation - Advisory Services

    Nordic Consulting Partners 4.4company rating

    Remote job

    Make a difference. Be happy. Grow your career. The Role The Director, Workday Implementation - Advisory Services is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director, Workday Implementation - Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed. Key Responsibilities The Director, Workday Implementation - Advisory Services will have the following key responsibilities which include, but are not limited to: Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks Act as point of escalation for project team and client; perform services directly for clients as necessary Support pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients Research healthcare ERP-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy Stay abreast of the latest technology, regulations, and news relating to healthcare ERP, continuously evaluating market for opportunities that supersede competitors' products Oversee solution development, creation, and refining, ensuring the strength of product offerings Engage with Workday as a vendor/partner to maintain and educate others at Nordic on updates to methodologies, product changes and best practices Educate clients and consultants on Advisory Solutions offerings including teaching internal Nordic classes Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested Nordic ERP Workday and Additional Vendor Program Management Working with the Project Management Team and Practice Leadership, help to own the success of the Workday vendor partnership Analyze data to identify staffing needs. Ensure procedures, methodologies, and enablement are in place to support quality service delivery. Create revise, review, and approve SOPs based upon vendor. Conduct internal audits and other quality assurance activities. Monitor client progress, address issues, and implement appropriate corrective actions. Document and report service quality and project financial metrics. Provide communication, high level training and information to stakeholders regarding new vendors and related technology. Skills and Experience Bachelor's degree in related field, post graduate degree strongly preferred 10+ years' related experience including 5 years management capacity Experience implementing Workday products with healthcare systems preferred Workday certification(s) preferred Experience leading service-oriented teams, scaling appropriately to successfully manage growth required Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions Strong customer service attitude and skillset Strong understanding of ERP software and ERP software implementation services required Proven ability in time management with strong attention to detail Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership Demonstrated ability to work independently and collaboratively Must demonstrate and embody Nordic's maxims Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies Demonstrated ability to work under pressure and within time constraints Additional Details Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility. Travel up to 50% of the time, or as Nordic ERP or client needs dictate, notice provided. Work schedule will vary based on Nordic ERP or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours. #LI-MF1 Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
    $97k-152k yearly est. Auto-Apply 19d ago
  • Director of Implementation

    Higharc

    Remote job

    About Us Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who've shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have rasied a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors-industry leaders in construction, building products manufacturing, and distribution. About the Role Higharc is seeking a Director of Implementation to lead our team of architects and design professionals. This role reports directly to the VP of Adoption and is critical to transforming our implementation process into a scalable, repeatable, and efficient engine. The Director will be responsible for leading a team of highly skilled architects who specialize in modeling homes in Higharc's design and data products. What You'll Do Lead Implementation Execution: Oversee the day-to-day operations of an implementation team responsible for transitioning customers from legacy design systems (e.g. AutoCAD Architecture or Revit) to Higharc. Ensure projects are delivered on time, on budget, and to the highest quality standards. Drive Process Excellence: Design, implement, and enforce a standardized implementation methodology, including playbooks and best practices, to ensure a consistent approach across all projects. Develop a High-Performing Team: Recruit, hire, train, and manage a team of architects and design professionals who will become experts in the Higharc platform. Foster a culture of accountability, continuous improvement, and professional development. Manage Metrics and Reporting: Establish and track key performance indicators (KPIs) for the team, such as plan throughput and project duration. Use data to identify bottlenecks and inform operational decisions. Serve as a Technical Leader: Act as a subject matter expert for the team and a key escalation point for complex technical issues related to the Higharc platform. Collaborate with Stakeholders: Work closely with the VP of Adoption to ensure alignment with the broader business strategy. Partner with the Product team to advocate for the voice of the customer and provide actionable feedback on platform functionality. What You'll Bring Experience: 10+ years of experience in a technical implementation or professional services role, with a focus on AEC, BIM, or construction technology. Leadership: 3-5+ years of experience managing technical teams, including direct experience in hiring, training, and developing talent. Operational Rigor: Proven ability to build, implement, and optimize repeatable processes and methodologies for project delivery. Technical Acumen: A deep understanding of the technical challenges associated with migrating from legacy systems (e.g., AutoCAD, Revit) and manual workflows. Data-Driven Mindset: Experience establishing and using data-driven metrics to manage team performance and drive operational efficiency. Problem-Solving: A demonstrated track record of diagnosing and solving complex operational and technical challenges within a fast-paced environment. Working at Higharc Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.
    $110k-148k yearly est. Auto-Apply 60d+ ago
  • Director, Implementation

    Canto

    Remote job

    Build Your Career at Canto - Where Innovation Meets Impact At Canto, we're not just transforming digital asset management-we're creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do. Joining Canto means becoming part of a dynamic team where your contributions truly matter. We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that's making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together. If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We're growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto! Job Title: Director, Implementation Location: Remote - U.S. (See eligible states below) Company Overview Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets. It's an exciting time to join the Canto team. We have great people here already and are growing rapidly - we look forward to hearing from you if you match the role below. This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment. Job Overview The Director of Customer Implementation will shape the future of how customers experience our platform for the first time, leading a global team to redefine onboarding through innovation, AI, and automation. This role blends strategic vision with technical curiosity - driving smarter, more intuitive ways for customers to get value faster. Partnering closely with global leaders, this person will champion transformation across regions and teams, ensuring every implementation reflects Canto's commitment to simplicity, intelligence, and customer success. Key Responsibilities Lead a global transformation of Canto's customer onboarding experience, leveraging AI, automation, and data insights to redefine how customers realize value from day one. Develop and execute a forward-looking implementation strategy that aligns with company growth goals and positions Canto as an industry leader in intelligent customer onboarding. Inspire and empower a high-performing global team, cultivating innovation, accountability, and technical excellence across NAM and EMEA. Evolve technical implementation practices, including data migrations and integrations, into scalable, automated frameworks that enhance quality and efficiency. Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a seamless, insight-driven customer journey from implementation through adoption. Redesign and optimize processes to drive consistency, speed, and customer delight, creating a foundation for long-term scalability and success. Champion a culture of continuous improvement, integrating customer feedback, analytics, and emerging technologies into team operations and decision-making. Represent the voice of Implementation at the leadership level, providing strategic insights and operational transparency to senior executives. Model transformational leadership, guiding teams through change with clarity, empathy, and an unwavering focus on delivering measurable impact for customers and the business. Qualifications Required: Proven track record of leading global implementation organizations that leverage technology, automation, and AI to accelerate customer time-to-value and drive measurable business impact. 10+ years of experience in Implementation, Customer Success, or related functions, including 5+ years in senior or global leadership within a SaaS environment. Demonstrated success in building and executing scalable implementation strategies that improve efficiency, consistency, and customer satisfaction. Exceptional leadership and team development skills, with experience inspiring and growing high-performing, diverse teams. Strong strategic, analytical, and communication skills, with the ability to influence cross-functional stakeholders and translate insights into action. Experience implementing and optimizing customer onboarding software (e.g. GUIDEcx, Rocketlane) to drive predictable time-to-value, streamline implementation workflows, and enhance customer visibility and engagement during onboarding Experience with Customer Success platforms (ChurnZero preferred) to monitor adoption, ensure seamless handoffs from onboarding to CSM teams, and operationalize customer outcomes throughout the lifecycle. Preferred / Nice to Have: Experience with Digital Asset Management (DAM), Product Information Management (PIM), or Content Management Systems (CMS). Experience with data migration and technical implementation processes. How We Do It - Our Values: We are Customer Obsessed. We make it our mission to understand our customers and their challenges. Through our actions, we make our customers' work easier. We Own the Outcome. We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented - changing course when we need to and committing when things go right. We are Transparent, Curious, and Candid. We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it. We Treat Everyone with Respect and Empathy. Always. We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought. This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment. Canto is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Why Canto is the Place to Be! Ignite Your Potential - Join a fast-growing company where innovation and agility fuel success. Make an Impact - Your ideas and efforts directly shape our future-every contribution matters. Learn, Grow, Thrive - Gain real-world experience and develop new skills as we scale. Stronger Together - Be part of a close-knit, supportive team that values collaboration and camaraderie. Your Voice Matters - We foster open communication and transparency so every idea is heard. Turn Challenges into Triumphs - Solve meaningful problems with creativity and confidence. Balance that Works for You - We believe success comes from a healthy work-life harmony. Endless Growth Potential - As we rise, so do you. Step into new opportunities and grow with us. A Global Perspective - Work alongside diverse, talented colleagues and broaden your horizons. Come be part of something exciting-your future starts here! Canto is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
    $110k-148k yearly est. Auto-Apply 48d ago
  • Director, Implementation

    Fieldguide

    Remote job

    About Us: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses. We're based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more. We value diversity - in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide's team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth. As an early stage start-up employee, you'll have the opportunity to build out the future of business trust. We make audit practitioners' lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the Role As a Director, Implementation, you will play a pivotal role in driving the successful implementation delivery of Fieldguide's enterprise SaaS solutions for our clients. You will lead a team of implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize the value of our products. What You'll Do Team Leadership: Recruit, hire, and develop a high-performing team of implementation professionals. Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment. Set clear goals and expectations, monitor performance, and provide regular feedback. Technical Expertise: Possess a deep understanding of enterprise SaaS solutions and their technical components. Work hands-on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact. Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies. Provide technical guidance and support to team members and clients as needed. Change Management: Develop and execute effective change management strategies to address organizational and cultural challenges during implementation. Collaborate with clients to identify and mitigate potential risks and obstacles. Provide guidance and support to clients throughout the implementation process. Customer Management: Build and maintain strong relationships with clients, acting as a trusted advisor and advocate. Proactively address client concerns and issues, ensuring their satisfaction with our products and services. Collaborate with clients to identify opportunities for product enhancements and future business growth. Project Management: Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards. Develop and execute comprehensive project plans, including resource allocation, risk assessment, and change management strategies. Coordinate with cross-functional teams (e.g., sales, product, engineering) to ensure successful project delivery. Who You Are 10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role. Proven track record of successfully managing complex projects and delivering exceptional results. Strong team leadership skills, with the ability to motivate and inspire others. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues. Deep understanding of change management principles and best practices. Strong technical aptitude and ability to learn new technologies quickly. Experience with project management methodologies (e.g., Agile, Waterfall). Familiarity with industry-standard implementation tools and platforms. Bachelor's degree in business administration, computer science, or a related field. Bonus Points 5+ years of experience in leading technology implementations at Advisory/Assurance/Audit firms that help clients deploy, integrate, and optimize new technologies to improve business operations, enhance efficiency, and drive innovation. Prior Big 4 experience preferred. Certification in project management (e.g., PMP) or change management. Experience with specific SaaS platforms or industry verticals. Proven ability to drive revenue growth and customer expansion. More about Fieldguide: Fieldguide is a values-based company. Our values are: Fearless - Inspire & break down seemingly impossible walls. Fast - Launch fast with excellence, iterate to perfection. Lovable - Deliver happiness & 11 star experiences. Owners - Execute & run the business with ownership. Win-win - Create mutual value & earn trust for life. Inclusive - Scale the best ideas with inclusive teams. Some of our benefits include: Competitive compensation packages with meaningful ownership Flexible PTO 401k Wellness benefits, including a bundle of free therapy sessions Technology & Work from Home reimbursement Flexible work schedules
    $124k-182k yearly est. Auto-Apply 60d+ ago
  • Director, AFC Program Management | Remote, USA

    Optiv 4.8company rating

    Remote job

    The Director, AFC Program Management is a highly motivated self-starter, who manages teams of highly skilled Program Managers and Leaders, Technical Account Managers, and Onboarding Project Managers whose combined purpose is to manage the impact, efficiency, and ongoing maturity of the service experience for Optiv Managed Services clients. While serving as a key escalation point for Cyber Operations Practice Leaders, Sales teams, and clients, this role develops and leads a client facing business unit with data driven decisioning, exceptional metrics and reporting, and proactive problem management. This person will also define policies, procedures, and best practices. The position will be responsible for metrics showing continuous improvement and efficiencies in the client operational experience and maturing processes. This is a high visibility role and requires a strong leader with outstanding customer service skills to plan and execute. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with development and continuous improvement of the Cyber Operations services. How you'll make an impact: Lead teams providing operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Work closely with clients on reporting, escalations, and overall service satisfaction. Collaborate and consult with Managed Service leaders on the overall advancement of the organization and Optiv in general. Direct and drive KPI measurement, and process and documentation improvement. Manage financial aspects of the group, including preparation for purchasing, budgeting, and budget review. Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Develop and maintain an educational environment where the knowledge and performance and morale of the group is constantly advancing. Perform annual staff appraisals. Establish and maintain regular written and in-person communications with the organization's executives, other group heads regarding pertinent activities. Ensure client onboarding projects are delivered on-time, within scope and within budget. Build and manage a team of highly motivated, customer-focused individuals to manage the overall success of service offerings and retention of clients. Review and report service performance against operating plans and standards, working in collaboration with the services delivery teams to monitor program metrics and KPI's. Drive program/client revenue growth by identifying cross-sell and upsell opportunities. Present monthly and quarterly reports on service performance as requested or required both clients and Managed Services leadership. Possession of excellent oral and written communication skills, including making clear and concise presentations to various audiences with an executive presence. Performs other duties as required. What we're looking for: Bachelor's degree from a four-year college or university or equivalent work experience in a related field required. Master's degree or equivalent in a related field preferred 10+ years of professional services experience. 10+ years leading customer service-oriented teams. 10+ years professional experience in managed services. Experience selling professional services. Experience delivering client services. Advanced business acumen and technical savvy required. Experience with reporting platforms. Sharp analytical abilities and the ability to make sound decisions quickly required. Proven ability to make decisions and perform complex problem-solving activities under pressure. What you can expect from Optiv A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. Work/life balance Professional training resources Creative problem-solving and the ability to tackle unique, complex projects Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
    $102k-134k yearly est. Auto-Apply 59d ago
  • Implementation Manager

    Asana 4.6company rating

    Remote job

    We're looking for a detail-oriented, cross-functional consultant who can help Asana lead deployments of Asana to our enterprise customers. You will be part of our Professional Services team, and committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time. You will be a consultant focused on onboarding our rapidly growing customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert in order to support Customers building their first workflows in Asana. You will be a valuable liaison to the product team, providing real-time customer product feedback and helping to align and connect our product roadmap to our customers' visions and goals. To the broader business team and all of Asana, you will be able to share a unique customer-centric perspective and enable the wider customer success organization to apply change management principles to your everyday interactions with customers. This role is based in our New York office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve: Deeply understand Asana the product as well as each customer's business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process Execute engagements for each customer based upon their processes, needs, and jointly set goals to ensure a successful change; tailor engagements to meet customer's goals, as needed Facilitate the change management process and associated engagement activities, such as customer office hours, executive reviews, and regular progress meetings to ensure engagement success and customer adoption Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers Partner with internal relationship stakeholders to deliver a cohesive customer experience from pre-sales of the engagement all the way through to transition touchpoints and beyond Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders About you: 3-5 years experience in customer-facing consulting roles, ideally with experience leading customer-facing engagements in a consulting firm. Complex project experience. You understand what it takes to help customers be successful at scale, taking into account the complexities of the enterprise. Customer-centric. You're genuinely passionate about helping customers see the value of Asana as a solution for their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross-functional teams. You're deeply committed to customer service and satisfaction - this is the skill you have used to build business in the past. Relationship-builder. You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. You understand different stakeholder dynamics and how to optimize for what's best for all involved. Solutions-oriented. You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem-solving in the face of ambiguity. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer: Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $133,000 - $151,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. #LI-Hybrid
    $133k-151k yearly Auto-Apply 58d ago
  • myQ Enterprise Implementation Manager

    Chamberlain Group 4.8company rating

    Remote job

    Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily. This is a role within Chamberlain Group's (CG) Emerging Business Group within the Commercial Business Unit, designed to lead CG's go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout implementation process (iii) Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions. Requires 7+ years of experience in a customer facing role and/or project management role and a minimum of a Bachelor's degree. Responsibilities • Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation • Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget • Communicate with stakeholders to identify and resolve issues throughout implementation process • Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions • Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics • Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability • Ensure all testing scenarios have been documented and have passed testing prior to solution go-live • Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success • Conduct training on the new software or system to users who will be impacted by the implementation • Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation • Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget • Communicate with stakeholders to identify and resolve issues throughout implementation process • Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions • Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics • Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability • Ensure all testing scenarios have been documented and have passed testing prior to solution go-live • Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success • Conduct training on the new software or system to users who will be impacted by the implementation • Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively • Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG's values and behaviors. • Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates. • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. • Protect Chamberlain Group's reputation by keeping information confidential. • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. • Contribute to the team effort by accomplishing related results and participating on projects as needed. Minimum Qualifications • Bachelor's degree in related field • 7+ years in customer facing role and/or project management role • Experience with contract negotiations • Experience leading process improvement projects • Experience working with software • High sense of urgency • Strong sense of Customer Advocacy • Proven track record of successful project implementations • Excellent communication, presentation, and interpersonal skills • Ability to work independently and with a team to meet deadlines • Ability to recognize and articulate trends and insights across the customer Preferred Qualifications • Bachelor's degree in business (Supply Chain preferred), engineering (Industrial preferred), Master's Degree in related discipline • Lean Six Sigma Green Belt Certification • PMP certification • Experience in access control • Experience in facility management • Experience with WMS, YMS, TMS implementation #LI-JS1 #LI-Hybrid The pay range for this position is $127,387.00 - $217,326.50; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence **************************. NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
    $127.4k-217.3k yearly Auto-Apply 37d ago
  • Edibles Implementation Manager

    Green Thumb Industries 4.4company rating

    Remote job

    The Role This role requires 60-75% Travel. The Manager, Edibles Implementation will be directly responsible for scaling and deploying processes for cannabis infused edible products. This position will work with our Product Development team to determine scaled procedures for newly validated innovations. Once the scaled process is validated, the Edibles Implementation team is responsible for scaling the process up in our various Manufacturing facilities. Responsibilities associated with the technical role include supporting the Product Development team, supporting sites for new product validation runs, troubleshooting processing issues, escalating issues, documenting process deviations, supporting sites to quickly remedy production issues while providing best practices guidance. Green Thumb is growing fast, and as our Manager, Edibles Implementation, you will be tasked with supporting the evolving demands of our fast-paced business. You must have constant curiosity, a strong capability to train others, passion for our products and maintain a team first mentality. Responsibilities Technical Expertise: Extensive knowledge on edibles manufacturing processes, chemistry, and processing equipment. Stay up to date with the latest advancements in food processing technologies and best practices. Provide expert guidance to our manufacturing sites on food processing methods, equipment, and techniques to optimize production processes. Address and resolve technical issues, equipment malfunctions, and unexpected challenges in edibles processing. Process Improvement: Continuously assess and improve processing methods and operations for efficiency improvements, cost-effectiveness, and product quality. Recommend and implement process enhancements or automation where applicable. Instill optimized processes at manufacturing sites and challenge the status quo. Execute small batch experimentation to support all levels of formulation, scalability, automation, and national processing deviations. Training and Education: Provide training and guidance to production team on new product SOP's, best practices, safety protocols, and equipment operation. Create and deliver educational materials and refresher workshops as needed. Develop and transfer all pertinent documentation for a vertical, reliable and sustainable technical transfer for any new process. Team Management and Development Recruit, mentor, and manage other professionals responsible for supporting our production sites. Foster a collaborative and innovative work environment, encouraging cross-functional collaboration with other departments, including operations, quality assurance, and supply chain, to bring new products to market successfully. Set clear performance expectations, conduct regular performance reviews, and provide constructive feedback to ensure constant growth of our GTI team members. Documentation and Reporting: Maintain accurate records of production processes, quality control, and necessary safety measures/PPE required. Assist with the development of batch production records templates, SOP's, work aids and site readiness documents for a successful product launch. Prepare reports for management and regulatory authorities as required. Support product specification development and reviews as needed to maintain speed to market for new products. Food Safety, Quality and Compliance: Work with corporate quality team to ensure food processing operations meet all relevant regulatory and safety standards, such as FDA, USDA, and local health department guidelines. Develop and implement quality control protocols to maintain consistent product quality and safety. Identify and address any quality-related issues promptly and escalate to leadership with action plan. Aid compliance and accuracy involving product tracking, product security, and product creation. Safety & Compliance Be aware of hazards in the workspace. Retain and understand department specific training. Report safety incidents/ concerns and comply with follow-up actions. Be compliant with area safety requirements, state regulations and PPE requirements. Follow GMP, biosecurity, sanitation or other quality and compliance requirements. Perform record keeping accurately and completely as directed by a lead or supervisor. Maintain and calibrate tools, equipment and machinery as directed by a lead or supervisor. Report and escalate safety & quality concerns. Working Conditions While performing the duties of this job, the employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing and repetitive motions. Must be able to repetitively climb ladders and/or stairs and work from elevated platforms. Must be able to sit and/or stand for extended periods of time while maintaining focus. Must be able to lift, carry, and balance up to 50 pounds (and up to 100 pounds with assistance) AND must be able to do so with extreme care and caution when working with product. Must be able to work in an environment that is 85+ degrees and 70% humidity for extended periods. Ability to work in a fast-paced, changing, and challenging environment. Work involves daily exposure to allergens (such as cannabis, tree nuts, and coconut oil). Qualifications Associate or bachelor's degree preferred in related STEM discipline such as chemistry, biology or physics. Extensive hands-on experience in food processing, preferably in various product categories. In-depth knowledge of food safety regulations and industry standards. The ability to travel 50-75% of the time and many times with short notice. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively in cross-functional teams. Strong organizational and project management skills. Ability to plan, design experiments, and problem solve. Effective time-management skills and ability to multi-task Capability of troubleshooting, fixing, and services a wide range of equipment and software without assistance. Excellent verbal and written communication skills with coworkers and management. Understanding & adhering to applicable federal, state and local laws and regulations as they pertain to the industry, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures. Additional Requirements Must pass any and all required background checks Must be and remain compliant with all legal or company regulations for working in the industry Must possess valid driver's license Must be a minimum of 21 years of age Must be approved by state badging agency to work in cannabis industry The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Green Thumb Pay Range$110,000-$140,000 USD
    $110k-140k yearly Auto-Apply 60d+ ago
  • Implementation Manager

    Vesta 4.8company rating

    Remote job

    What we're doing:Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review. We're here to change it. Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation - that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. Who we are:Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers. And, we're not alone. We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures. We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you! Who you are:You're looking to join an early-stage team to build something BIG and industry changing. You love coming up with creative solutions to complex problems, working with customers to understand their goals and needs, and managing large scale, enterprise-level projects. You are deeply customer focused, empathetic, and comfortable advocating for both the needs of the customer as well as the needs of the company. You aren't intimidated about saying no when necessary to get to the right outcome. You have experience navigating large scale projects that touch a wide variety of executive, business, and technical stakeholders, as well as experience juggling several different workstreams at a time. You understand how software is deployed within mature enterprise organizations and you marry that with tight project planning and actioning. You're a company builder and team player - you're excited to shape and grow the product alongside the culture and operating rhythm of the company. About the role: As an early implementation manager at Vesta, you'll work closely with the team to: lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while ensuring we set the foundation for our customers ongoing success. become a Vesta product expert, understanding the nuances of how our product supports our customer's wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle. collaborate with cross-functional teams, in particular sales, product, design, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients. develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues. build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work. Note: We don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem.Benefits and Perks Robust medical, vision, & dental coverage (~100% of employee premiums are covered) 401(K) plan offering Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!) Remote-first culture with a hub in San Francisco Generous Work-From-Anywhere & Wellness Benefits Monthly Doordash benefits Open & encouraged flexible time off Company offsites to get to know the team! Our cash compensation amount for this role is targeted at $130,000 - $170,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.
    $130k-170k yearly Auto-Apply 60d+ ago
  • Manager of Implementation

    Health Catalyst 4.7company rating

    Remote job

    Join one of the nation's leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation's leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through: Data: integrate data in a flexible, open & scalable platform to power healthcare's digital transformation Analytics: deliver analytic applications & services that generate insight on how to measurably improve Expertise: provide clinical, financial & operational experts who enable & accelerate improvement Engagement: attract, develop and retain world-class team members by being a best place to work Role: Manager of Implementation Team: Implementation Location: US remote Travel: none anticipated **This position is currently not eligible for visa sponsorship** Overview We are seeking a Manager of Implementation for our CRStar implementation team, who is a dynamic leader with a proven ability to manage a team of skilled project managers and technical implementation specialists. This role is accountable for the successful execution of client implementations and requires strong communication, leadership, technical expertise, and critical thinking skills. Roles and Responsibilities Lead and manage an implementation team that includes project managers and technical specialists. Review, prioritize, and assign new implementations to team members based on resource needs and availability. Participate as a key project resource in customer implementations, contributing to timely delivery, accurate documentation, and high-quality outcomes. Serve as a subject matter expert on cancer registry data elements, state/national reporting requirements, and data validation processes. Act as the primary escalation point for implementation challenges, customer issues and escalations. Drive continuous improvement by refining implementation processes, creating best practices, and mentoring team members. Coordinate onboarding and data conversion for new clients, ensuring secure and accurate integration. Ensure automation of data exchanges (SFTP, API) is implemented effectively by coordinating with technical team members and hosting providers to maintain security protocols. Develop and present status reports and dashboards to executive leadership. Foster collaboration across internal teams and external stakeholders to ensure successful project outcomes. Collaborate with the sales team by providing implementation insights during pre-sales calls to help prospective clients understand onboarding processes and system capabilities, set clear expectations, and answer customer questions. What you bring (required): 6+ years of experience in technology or technical product configuration (SaaS preferred). 2+ years of management or leadership experience. Experience in healthcare environments (clinical or administrative). Proven ability to lead teams delivering complex projects on time and within budget. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills. Ability to manage technical implementations in a regulatory environment. Strong leadership and team management abilities, with a commitment to professional growth and development. Demonstrated ability to contribute towards process improvement and operational excellence. What you bring (preferred): Bachelor's degree in computer science or related field (or equivalent experience). Knowledge or experience working with Cancer Registries. Project management certifications (PMI, Lean Six Sigma, Scrum). Proficiency with project management tools (Azure DevOps, Smartsheet). Understanding of database structures and data workflows, including data conversion and onboarding. Familiarity with HL7 standards and data automation via SFTP and API. Programming experience in Visual Basic, JavaScript, and T-SQL. Information Security and Compliance Responsibilities: Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security. Adhere to and comply with the organizations Acceptable Use Policy. Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst. Studies show that candidates from underrepresented groups are less likely to apply for roles if they don't have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don't meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit. At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.
    $73k-109k yearly est. Auto-Apply 10d ago
  • Onboarding & Implementation Manager

    Future Tech Enterprise 4.6company rating

    Remote job

    The Onboarding & Implementation Manager is key driver of customer success, overseeing the complete onboarding lifecycle for new and expanding clients. This role ensures seamless integration into Future Tech's ecosystem through structured coordination, transparent communication, and operational precision. By managing account setup, service configuration, and cross-departmental alignment, the Manager enables scalable global service delivery and an exceptional customer experience. Beyond day-one execution, this role partners closely with Quality Assurance (QA) to address Operational Audit findings and drive continuous improvement initiatives. The Manager proactively identifies recurring bottlenecks, process inefficiencies, and customer pain points, implementing corrective actions to enhance scalability and customer satisfaction. They also ensure that all process documentation remains current and reflective of evolving best practices, reinforcing Future Tech's commitment to operational excellence and a best-in-class customer experience. This is a U.S.-based remote position. The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Key Responsibilities Customer Onboarding & Implementation Management Lead and manage the full lifecycle of the customer onboarding process through go-live. Ensure customers have a clear understanding of Future Tech's onboarding milestones, deliverables, and service expectations. Coordinate internal readiness activities: Account Creation Customer Portal Hardware Ordering / Procurement (A Stock) B Stock Processing (“Get a Computer,” “Return Equipment,” “Refresh”) Warehouse Processing / Services Configuration Services (Asset Tagging, Imaging, Software Installations, etc.) Reporting (Service Levels, KPIs, ASN, Invoicing, etc.) Serve as the primary point of contact for onboarding-related inquiries and updates. Cross-Functional Collaboration Partner with Global Supply Chain and Purchasing to ensure products, pricing, and service offerings are properly configured and globally aligned. Collaborate closely with Sales, IT, Finance, and Operations to confirm all customer requirements are documented, validated, and delivered. Facilitate communication and coordination between internal departments, vendors, and customer stakeholders to maintain full transparency throughout the onboarding process. Customer Experience & Success Design and execute an onboarding journey that provides a positive and consistent customer experience across all engagements. Proactively identify and address potential roadblocks to ensure timelines and service quality standards are met. Collect customer feedback post-onboarding to identify opportunities for continuous improvement and customer satisfaction. Documentation & Reporting Develop and maintain onboarding documentation, including customer setup guides, process workflows, and operational readiness checklists. Prepare and maintain implementation documents, including technical specifications, and work instructions. Provide regular status reports, risk assessments, and performance summaries to senior leadership and customer stakeholders. Track and report onboarding metrics (time-to-launch, error rate, customer satisfaction) to measure process efficiency. Risk Management & Compliance Identify and mitigate potential onboarding risks, including data, compliance, and logistical challenges. Ensure all onboarding activities comply with internal policies, customer agreements, and applicable regulations. Continuous Improvement Lead debriefing sessions with internal teams and customers to capture lessons learned and process enhancements. Contribute to developing scalable onboarding methodologies and tools for future customers. Qualifications and Skills Education: Bachelor's degree in Information Technology, Business Administration, Supply Chain, or a related field. Certifications in ITIL, Customer Success Management, Project Management or Process Improvement are a plus. Experience: 3-5 years of experience in customer onboarding, implementation, or service transition within a technology or hardware reseller environment. Strong background in cross-functional coordination (Sales, Procurement, IT, Supply Chain). Experience managing customer-facing initiatives and ensuring service delivery excellence. Skills: Customer Success Orientation: Proven ability to deliver exceptional onboarding experiences and build trust with customers. Organizational & Coordination: Strong ability to manage multiple implementations simultaneously with attention to detail. Vendor & Partner Collaboration: Skilled in coordinating with vendors, IT, accounting, purchasing, logistics, and supply chain teams to align deliverables. Communication: Excellent written and verbal communication skills, capable of translating technical information. Analytical & Problem-Solving: Able to identify bottlenecks, propose solutions, and optimize processes. Technical Skills: Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with CRM or onboarding software (ServiceNow, etc.) preferred. Familiarity with IT systems, hardware, cloud solutions, and configuration services beneficial. Strong documentation skills with experience translating complex workflows into clear, structured SOPs and training materials. Soft Skills: Exceptional interpersonal and teamwork skills. Customer-first mindset with a focus on long-term relationship building. Adaptability to changing priorities and customer requirements. Strong initiative and accountability in driving results. Working Conditions Full-time position; occasional travel may be required for customer visits or cross-functional workshops. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Additional Information The Customer Onboarding & Implementation Manager will play a key role in shaping the first impression of Future Tech's services, ensuring new customers experience a seamless, efficient, and value-driven introduction to our organization. This role provides the opportunity to partner with a diverse global team and directly impact customer satisfaction and long-term retention. Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
    $87k-108k yearly est. Auto-Apply 46d ago
  • Enterprise Implementation Manager - Windchill admin experience

    Altium 4.4company rating

    Remote job

    ⚡️ Why Altium? Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its space More than 30,000 companies and 100,000 electronics engineers worldwide use Altium We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry The Enterprise Implementation Manager works with customers on the successful deployment and production rollout of Altium Enterprise Solutions (AES). You will influence both internal and external stakeholders, demonstrate value, deliver PLM best practices, and efficiently resolve internal and external issues. The EIM bridges the gap between Altium Sales, Customer Success (Technical Support), and R&D organizations. A day in the life of our Enterprise Implementation Manager: Project manage the PLM modules of the customer's deployment plan. Use in-depth knowledge of client, industry, business processes, deep knowledge of the PLM, and technical expertise to drive and increase adoption and usage of AES. Collaborate with Altium's Customer Success (Technical Support) and R&D organizations to ensure the timely resolution of issues, and propose solutions that continually add value to the customer. Manage escalation of deployment blocking issues, and coordinate related activities with Sales, R&D, and Customer Support. Build excellent customer relationships, and influence the adoption of recommended best practices. Who We're Looking For Expertise in PTC Windchill, Siemens Teamcenter, Arena required Deep technical knowledge of PLM systems and integration challenges 10 + years experience in client-facing role electronic Design Automation (EDA) experience a plus Must be able to engage customers at both a business and technical level Must be results-oriented and highly effective in a matrix organization while working remotely Able to travel 30% Bachelors/Masters degree in Electrical Engineering, or equivalent degree and experience United States Benefits 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts ❤️ Basic Life and AD&D insurance; disability coverage where applicable 🌅 Retirement 401(k) Plan Option with Altium match 🧘 Employee Assistance Program 🏖 Paid holidays plus a “Choice Day” off per quarter ✈️ Paid time-off on arising schedule upon key milestones 🤒 Sick time for Dr. appointments or family health needs 👶 Family medical, maternity, paternity, and military leave 🏡 Flexible working arrangements available based on role and location 🥳 Employee referral program 🖥 Home internet allowance 🌍 Remote working abroad program 📚 Professional development support and resources 🥪 Free lunch, snacks, and drinks in the office 🚗 Free parking The salary range for this role is $139,000-$159,000 OTE . Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location. 🏢 Our hybrid schedule Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation. Some exceptions apply. 🌍 Also, we would like you to know We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. 💡 Learn more about why a career at Altium is an opportunity like no other: ******************************************* ✈️ Altium Benefits: ************************************** 👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.
    $139k-159k yearly Auto-Apply 6d ago
  • Director, Enterprise Partnerships

    Pearl Health 4.0company rating

    Remote job

    Who we are... Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. What you'll do... We are seeking an exceptional healthcare executive who is eager to help us grow our enterprise partnership capacity in a startup environment. Our Director of Enterprise Partnerships will be responsible for the growth and expansion of our provider network, focused on converting qualified opportunities into Participating Providers in ACO REACH, MSSP, and other Pearl offerings. As you come up to speed, you will own the development of relationships with organizations managing large Primary Care Providers across the assigned territory, educating leadership on the benefits of value-based care broadly, CMS-sponsored models specifically, and how Pearl can help them succeed in stabilizing their revenue and participating in the value they create by effectively managing their patient panels. This position requires the ability to make source and initiate relationships with enterprise provider prospects, large integrated medical groups, community hospitals and large health systems and, concisely communicate with upper C-Level stakeholders. In collaboration with our Technology and Operations teams, you will exceed baseline performance metrics, understand the dynamics of your assigned targets, and stay thoroughly informed on healthcare industry trends. A familiarity, passion, and willingness to dig into the possibilities offered by value-based care programs would make you an ideal candidate. What a Director of Enterprise Partnerships means to us... * Build, manage, execute against targeting methodology, prospect funnel, relationships with key targets (especially large physician and hospital groups) to achieve key performance indicators * Articulate vision of enterprise product offering (primarily, large primary care and multispecialty physician medical group prospects; secondarily, Community Hospitals, ACO, CINs, IPAs/MSOs. and health system prospects) in partnership with product, tech, client success, other growth team members, data science, and marketing * Facilitate and contribute to a feedback loop around Enterprise targets, based on direct prospect reactions, synthesized insight, and other critical data points * Serve as steward of sales process for large enterprise groups with a set minimum number of lives (greater than 2k), ensuring that key actions, deliverables, and analysis are delivered on a timely basis to achieve enterprise-focused sales objectives * Demonstrate aptitude for relationship building and creating an exceptional experience for our providers. * Design and improve the communication modules, outreach mechanisms, and rewards that further engagement with our provider partners * Identify local and market-specific insights and willingness to travel to assigned geographies for live prospecting * Attend networking events, community events, and conferences to generate awareness and produce sales leads with positive ROI * Use database, CRM, or other software to meticulously track progress with opportunities as you manage your markets * Collaborate cross-functionally to deliver all aspects of the deal to include pricing proposal development, deal terms proposal and contract negotiations * Work across the organization to ensure successful implementation of critical projects. Who you are… * Bachelor's degree or equivalent work experience * 7-12 years of experience in enterprise sales and/or business development in the enterprise/large physician group space. Experience in healthcare, value based care, and/or ACO programs, is a plus. * Excellent communication, interpersonal and presentation skills * You are relentless but patient. * You are constantly hunting for prospects, but also understand that the contracting cycle requires lots of touches with potential partners. * Experience owning an annual quota and utilizing sales CRM to manager and track * A passion for improving and optimizing relationships * Excited about helping physicians Location / Remote Work This is a remote role supporting our Midwest market, and we prefer candidates based in or near Chicago, Minneapolis-St. Paul, St. Louis, or Milwaukee. While you'll work in a fully remote capacity, proximity to these cities will help you effectively contribute to the success of the Midwest region. Our Values We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Our definition of diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. We believe all of our colleague's points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things. We welcome candidates from all backgrounds and are committed to a fair hiring process free from discrimination and focused around problem solving, improvement, and mutual empowerment. Compensation and Benefits The base pay range for this position is between $150,000-$185,000 per year. Base pay is one component of Pearl's total compensation package, which also includes access to healthcare benefits, a 401(k) plan and company match, possible equity options, and much more. Please visit our benefits page for more information: ************************************* * If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.
    $150k-185k yearly Auto-Apply 5d ago
  • Director, US Regulatory Intelligence & Policy Lead

    Daiichi Sankyo 4.8company rating

    Remote job

    Join a Legacy of Innovation 125 Years and Counting! Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 125 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 18,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group's 2025 Vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders. Summary: This role is an integral member of the Daiichi Sankyo (DS) Global Regulatory Intelligence & Policy, Center of Excellence (GRIP CoE), and is responsible for leading US regulatory intelligence acquisition, analysis, communication, and knowledge management, as well as leading US regulatory advocacy and policy activities for assigned issue sets. The role will work closely with the Vice President, Head of North America Regulatory Affairs, other regional Regulatory Intelligence & Policy (RIP) Leads, and cross functional stakeholders, and will conduct analyses and targeted advocacy via a global lens that ensures US intelligence and policy activities are globally coordinated and globally aligned to achieve maximum impact for patients and Daiichi Sankyo business. Additionally, this role will be responsible for the management and continuous improvement of the GRIP CoE Hub designed to provide global access to critical RIP information and resources. Intelligence: The US RIP lead will: 1) Lead the acquisition, analysis, communication, and knowledge management of US regulatory intelligence (RI); 2) Interpret, analyze, and apply US regulatory intelligence to inform strategic decisions of asset teams and leadership, as well as to inform the development of DS policy positions; 3) Lead the strategic development and implementation of an assigned project portfolio (including the development of technology enabled systems, tools, processes, and key performance indicators) for identifying, analysing, and leveraging changes, trends, and other developments in the regulatory landscape, through a global lens, across all key markets where DS operates. The US RIP lead will leverage a wide variety of diverse internal and external sources, databases and networks, to interpret regulatory information into actionable insights that relate to DS's portfolio of development and marketed assets, and synthesize and communicate these findings to relevant cross-functional stakeholders, to help inform future DS regulatory/development strategies, activities and ways of working. Policy/Advocacy: The US RPI Lead will lead DS regulatory policy and advocacy activities for an assigned portfolio of policy topics. For assigned US issue sets, this role will be responsible for maintaining and efficiently and effectively communicating the current pulse of the issue, developing the DS US position, contributing to the development of Global Regulatory Affairs positions (and potentially serving as both the US and Global GRIP Lead on assigned topics), leading public commenting and other advocacy on assigned topics to ensure that DS has a voice in defining and shaping new or proposed FDA regulatory opportunities/changes/requirements (policy, regulations, guidance, pilots, workshops, etc.), and for preparing DS teams to efficiently navigate these changes to seize opportunities and to mitigate risk. Policy/advocacy activities will include but are not limited to partnering with regulators, interacting and influencing trade associations and other key external stakeholders, securing and executing opportunities to present and publish externally, briefing senior leaders, regulatory affairs teams, and other relevant functions, as well as contributing to the development and execution of assigned global regulatory policy activities. US Focus but with Global Lens/Mindset: While the core responsibilities are US focused, the US Lead will routinely engage with other regional leads and global subject matter experts in regulatory and other DS partner functions to ensure intelligence is analyzed via a global lens and that DS policy development considers the global environment and implications to maximize the impact of intelligence analysis and policy shaping activities. The US Lead may also serve as the global policy lead for specific assigned issues and will contribute to the GRIP CoE's global deliverables. The US Lead will also have a key role in cross-region mentoring and development activities. Stakeholder Engagement: The role will engage internal/external stakeholders from across functions on key regulatory topics, particularly related to biologics/oncology, including coordinating GRIP CoE activities with RA-CMC, R&D & corporate affairs as needed. Responsibilities: Regulatory Intelligence (RI) - Lead the monitoring, collection, synthesis, analysis, communication, archiving, and retrieval of key regulatory intelligence in a systematic manner for the US region, (and for a limited number of global issue sets driven by US FDA regulatory policy). - Transform regulatory information into actionable insights specific to Daiichi Sankyo, that will facilitate the rapid and efficient development and approval of Daiichi Sankyo medicines. - Contribute US regulatory intelligence content and perspective into deliverables (e.g., Quarterly GRIP Insight Reports, Ad Hoc GRIP CoE Alerts Notes; Quarterly Global SOP Committee Updates; and other fora as assigned). - Deliver insightful, proactive (e.g., from routine monitoring of priority issues) and responsive RI and analysis (e.g., in response to internal asset team and GRA Leadership queries), both through a global lens. - Leverage RI analyses to inform strategic decisions at both asset and above asset levels (e.g., using external/internal precedence, case studies, statements from regulators, etc.). - Leverage regulatory intelligence to inform the development and successful execution of Daiichi Sankyo regulatory policy goals. - Develop and maintain strong collaborative networks/relationships with cross-functional subject matter experts (SMEs) and Daiichi Sankyo partner functions that generate, analyze, and consume intelligence. - Leverage and maintain expert proficiency in the use of internal and commercial third-party RI tools, and mentor others to use. - Lead the development, implementation, maintenance, and continuous improvement of assigned elements of GRIP infrastructure (e.g., systems, tools, and processes) that enhance the efficiency and impact of the GRIP deliverables and team. - Contribute to the efficient global operation and continuous improvement of the GRIP CoE (e.g., key performance indicators, team meetings, mentoring, representing the GRIP CoE on cross-functional GRA and intel projects, vendor interactions). - Regulatory Policy Prioritization: - Identify and establish a focused set of US Regulatory Policy priorities for external engagement that are aligned with DS functions and leadership, and will have maximum positive impact on patients and accelerating the delivery of the DS portfolio. Horizon scan for emerging US regulatory policy topics; adjust priorities as needed. - Lead DS regulatory policy and advocacy activities for assigned portfolio of policy topics. For assigned issue sets: - Monitoring Communication: Efficiently and effectively monitor communicate the current pulse of priority issues to Daiichi Sankyo stakeholders via a global lens that includes global context and implications (e.g., briefings to senior leaders, including in advance of trade association interactions). Prepare Daiichi Sankyo teams to efficiently navigate policy/regulatory changes to seize opportunities and to mitigate risk. - Position Development: Develop US regulatory policy/position papers, in partnership with Daiichi Sankyo subject matter experts, ensuring alignment with key stakeholders internally to ensure a unified voice for subsequent Daiichi Sankyo advocacy. Lead or contribute to development and finalization of DS Global Positions. Potentially serve as both US Global GRIP policy lead on assigned topics. - Advocacy: Develop and execute strategic advocacy plans to achieve policy-shaping objectives for key policy topics, and grow the positive reputation of DS. Position paper messaging to drive policy shaping initiatives across multiple channels. Leverage and partner with Daiichi Sankyo cross-functional leaders and subject matter experts (e.g., from across RD, Safety, Tech/Supply and Commercial) to engage externally and increase the impact of DS advocacy. Engage with key external stakeholders including regulators and trade associations to advance and secure the adoption of the Daiichi Sankyo perspective on priority issues. Lead public commenting and other advocacy to ensure that Daiichi Sankyo has a voice in defining and shaping new or proposed FDA regulatory opportunities / changes /requirements (policy, regulations, guidance, pilots, workshops, etc.). Secure and execute opportunities for GRIP as well as other Daiichi Sankyo GRA and cross-functional leaders and subject matter experts to present and publish externally with regulators and/or other influential organizations. Reports back key insights to the GRA Leadership Team and other relevant stakeholders to inform strategic decisions. Tracks impact of advocacy efforts and applies learnings to continuously refine policy messaging and tactics to increase the impact and likelihood of success. Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation. Education Qualifications (from an accredited college or university): - Bachelor's degree in medicine, life sciences, health or related field required - Advanced degree E.g., Masters, Pharm.D., Ph.D., MD, JD preferred Experience Qualifications: - 7 or more years' experience in biopharma Regulatory Affairs, with at least 3 years developing regulatory strategies incl. successful delivery of regulatory projects submissions, and a working knowledge of US FDA regulations and guidelines regarding drug development, regulatory submissions and corresponding regulatory agency interactions required - 4 or more years' experience: 1) Leading and executing Regulatory Intelligence (RI) & Policy activities in the U.S., incl. monitoring, collecting, synthesizing, analyzing, communicating, and managing RI in a systematic retrievable manner for the US region, and 2) Leading and executing US Reg Policy activities, incl. partnering with regulators; coordinating engagement with and influencing trade associations and other key external stakeholders; securing and executing opportunities to present and publish externally; briefing senior leaders, regulatory affairs teams, and other internal relevant functions. Strong experience and working relationships across FDA and PhRMA highly desirable required - 1 or more years experience working with international teams; strong understanding of cross-cultural environments and different business practices across key markets preferred - 1 or more years experience of working with the global regulatory landscape for at least 2 of the following: Oncology drugs, Biologics/ADCs Companion diagnostics preferred Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Salary Range: $189,520.00 - $284,280.00 Download Our Benefits Summary PDF
    $189.5k-284.3k yearly Auto-Apply 28d ago
  • Director of Requirements & Capabilities, Eastern Region - Space Systems

    Seakr 4.3company rating

    Remote job

    The Director of Requirements & Capabilities (R&C) for the Eastern Region is responsible for managing customers and growing sales in the United States region east of a north-south line described by the eastern borders of Montana, Wyoming, Colorado, and New Mexico to the Atlantic Ocean. They are responsible for leading sales and strategic pursuits, overseeing customer relationships, documenting customer engagements, and reporting business development activities and forecasts. The ideal candidate will have an established history of success in the space and aerospace community with the desire to join a fast-paced, innovative team. Knowledge of the total space ecosystem is a plus - including on-orbit missions, communication links, and the ground segment. In this role, deep mission knowledge of the National Security Space (NSS) landscape (Title 10, Title 50, FFRDCs & UARCs), target customers and programs, and a desire to create something new will be hallmarks of success. SEAKR empowers its employees. As a key member of the R&C team, you will be able to pursue ideas you're passionate about and drive them to completion. You will be collaborating with company stakeholders to identify new business opportunities and develop those into contract awards. The ability to capture and convey the voice of the customer will be critical in shaping SEAKR's product offerings and IRAD investments. You will have an active role to ensure we deliver high quality proposals to meet SEAKR customers' most critical needs. The ideal candidate will have experience in technical sales, negotiations, finance, and growth, and possess an entrepreneurial mindset. An engineering background and prior NSS mission experience a plus. This is a full-time exempt position that will be "the face of the company" in the Eastern Region. The work will be performed under limited supervision by executive management. Performance will be evaluated on results obtained, customer engagement and growth, and SEAKR team engagement. Essential Duties & Responsibilities: * Growing SEAKR's customer base, pipeline and converting the pipeline into bookings. * Establishing and nurturing relationships with customers to understand their current and future needs and promote alignment of SEAKR's current and future capabilities to meet those needs. * Support formulation of capture strategies with the SEAKR capture team by providing technical, strategic, and business insights for RFI, ROM, white paper, and proposal responses. * Coordinate with executives to define and execute business development strategies to grow market share and profitability, through market opportunity evaluation and segmentation, value proposition development, product positioning, pricing strategy, and communications strategy development. * Managing a limited number of independent regional sales representative organizations to sell SEAKR capabilities to customers in their respective territories. * Act as the lead to train and empower SEAKR's independent sales representatives in the eastern region. * Acting as the initial technical point of contact for SEAKR's eastern region representatives and as the primary point of contact at SEAKR for technical and business engagements. * Contribute to and inform marketing execution for SEAKR capabilities including product & marketing literature, trade show presence, trade journals articles, white papers, press releases, presentations, and datasheets. * The ideal candidate should be proficient in capture management including solutioning, contributing to technical volumes, developing program schedules, contributing to cost volumes, and providing insight into winning pricing. * Must be available to travel for business ~50% of the time. * The ideal candidate will be located in the greater Washington DC area and is expected to work remote. Additional Duties & Responsibilities * Mapping and documenting customer organizational structures at the enterprise, business unit, division, and program level. * Initiating, building, and documenting customer relationships across the customer enterprise; from individual contributors up to and including the VP/GM level. * Meeting face-to-face with customers, decision makers, and key influencers - top down & bottom-up engagement. * Solutioning and shaping new programs to "design-in" SEAKR capabilities at both the business and technical level. * Crafting and leading campaigns for targeted capabilities and programs. * Accurately documenting and updating opportunity metrics including value, timing, P-Go, P-Win, PTW, Win Themes, and competition in CRM. * Supporting the Capture and Bid & Proposal team to win business. * Initiating and negotiating engagement documents such as NDA's, Teaming Agreements, PIA's, BPO's, press releases, etc. * Documenting customer engagements in CRM. * Preparing and presenting key gate review briefings. * Capturing, documenting and reporting competitive intelligence.
    $92k-126k yearly est. 12d ago
  • Senior Director, Enterprise IT and SecOps

    Quartz Bio 4.5company rating

    Remote job

    QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities. Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions. Position Summary We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment. As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization. The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals. Key Responsibilities Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools. Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan. Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience. Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors. Foster a culture of accountability, innovation, and continuous improvement. Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations. Ensure service level agreements (SLAs) and performance metrics are met. Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework. Ensure IT systems and processes align with regulatory and internal standards. Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider. Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions. Develop and maintain IT asset management and lifecycle processes. Establish and monitor KPIs to measure IT and security performance and user satisfaction. Develop and manage the IT budget, including forecasting and cost optimization strategies. Establish and maintain business continuity and disaster recovery plans. Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities. Lead change management initiatives related to enterprise IT and security implementations. Ensure seamless onboarding and offboarding processes from a systems and access perspective. Monitor emerging threats and proactively adjust security posture and tools. Champion user training and awareness programs for IT systems and cybersecurity best practices. Qualifications Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions. Minimum of 10 years of experience in managing teams. 10 + years of experience working with internal stakeholders Proven success managing complex IT environments and security programs in high-growth or startup settings. Proven experience implementing and managing an O365 tenant across enterprise environments. Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks. Demonstrated success in managing GRC and SecOps through third-party providers. Relevant certifications (e.g., CISSP, CISM, PMP) are a plus. Experience with compliance audits and risk assessments. Excellent leadership, communication, and vendor management skills. Proven executive leadership and strategic impact. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Skill in defining and collecting metrics to gauge project progression. Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others. Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff. Ability to manage geographically dispersed project teams. Preferred: Experience in the life sciences industry or regulated environments. Leadership expectations: Follow Company's Principles and code of ethics on a day-to-day basis. Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders. Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy. Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities. Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process. Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations. Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders. Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork. Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders. Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities. Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success. Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success. Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team. Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success. #LI-Remote Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
    $203.2k-304.8k yearly Auto-Apply 19d ago

Learn more about director of implementation jobs

Browse executive management jobs