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Director of implementation skills for your resume and career

Updated January 8, 2025
7 min read
Below we've compiled a list of the most critical director of implementation skills. We ranked the top skills for directors of implementation based on the percentage of resumes they appeared on. For example, 15.3% of director of implementation resumes contained project management as a skill. Continue reading to find out what skills a director of implementation needs to be successful in the workplace.

15 director of implementation skills for your resume and career

1. Project Management

Here's how directors of implementation use project management:
  • Demonstrated and coached associates on Project Management and Six Sigma methodologies, including risk and issues anticipation and mitigation.
  • Worked within the project management framework, standards and methodology to ensure consistency in service delivery across divisions.

2. Customer Satisfaction

Here's how directors of implementation use customer satisfaction:
  • Define and support metrics to customer satisfaction with product, identify opportunities to increase utilization of product.
  • Performed quality and project reviews, assisted account management in timely collections and ensured customer satisfaction.

3. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how directors of implementation use healthcare:
  • Identified and generated new healthcare product opportunities with affiliated company teams.
  • Trained software programmers on healthcare initiatives.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how directors of implementation use account management:
  • Communicated routinely and effectively with clinicians in addition to account management, operations and technology staff.
  • Involved in the final steps of the closing of a contract through the entire implementation and ongoing account management.

5. Process Improvement

Here's how directors of implementation use process improvement:
  • Facilitated process improvement initiatives resulting from new/different system functionality.
  • Identified internal improvement opportunities and planned, managed and executed Six Sigma/process improvement deployments to produce quantifiable results.

6. Performance Metrics

Here's how directors of implementation use performance metrics:
  • Developed key performance metrics in order to evaluate the success of the initiative, programs, and restructuring or reorganization.
  • Established the business plan, developed the process flows, and created the performance metrics.

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7. Executive Management

Here's how directors of implementation use executive management:
  • Capture, monitor and report project status information to customer senior management, and internal executive management.
  • Collaborated with executive management to identify performance gaps and recommend training needs based upon requisite position skills.

8. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of implementation use oversight:
  • Managed the development and oversight of marketing materials and communications for current and prospective program participants.
  • Provided expert oversight to the meeting technology implementation for 6 Fortune 50 pharmaceutical clients

9. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how directors of implementation use erp:
  • Performed special projects for an 80 person, $65M enterprise ERP implementation for two hospitals and 16 clinics.
  • Collaborated with the Product Marketing team to develop and launch a standard interface connecting to ERP partners.

10. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors of implementation use continuous improvement:
  • Utilized lean methodologies for continuous improvement and visual boards to monitor key performance indicators and identify improvement opportunities and customer needs.
  • Initiated 'Vital 5' metric based performance evaluation to monitor health of processes and to facilitate continuous improvement.

11. Project Scope

Here's how directors of implementation use project scope:
  • Project scope included the implementation of the Finance, Manufacturing and Distribution Modules within an FDA regulated environment.
  • Delivered high levels of client satisfaction through careful and thorough determination of project scope and objectives.

12. Post Sales

Here's how directors of implementation use post sales:
  • Coordinated the complete post sales process of systems installations for Employee Benefits.
  • Participated and facilitated the entire sales cycle from pre-sales support, post sales and maintenance.

13. Implementation Process

An implementation process is a procedure by which a team turns a plan or strategy into action. A straightforward implementation process is the teams' roadmap to achieving its strategic goals and objectives. It's essential to have an established, well-defined, and practical implementation process.

Here's how directors of implementation use implementation process:
  • Served as primary owner of and customer contact through implementation process in matrix environment.
  • Designed and executed new implementation process thereby reducing time-to-implement by more than 50%.

14. Client Implementations

Here's how directors of implementation use client implementations:
  • Managed resources across all projects working with departmental managers to ensure adequate resourcing was available for all client implementations.
  • Managed systems delivery schedule and assigned resources to new client implementations while leading other client-facing engagements.

15. Client Facing

Here's how directors of implementation use client facing:
  • Directed implementation of all client facing products and services.
  • Designed and authored client facing API documentation containing RESTful service calls, Amazon Web Services integrations and exam delivery communication.
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List of director of implementation skills to add to your resume

Director of implementation skills

The most important skills for a director of implementation resume and required skills for a director of implementation to have include:

  • Project Management
  • Customer Satisfaction
  • Healthcare
  • Account Management
  • Process Improvement
  • Performance Metrics
  • Executive Management
  • Oversight
  • ERP
  • Continuous Improvement
  • Project Scope
  • Post Sales
  • Implementation Process
  • Client Implementations
  • Client Facing
  • Business Development
  • Direct Reports
  • Saas
  • Business Process
  • Client Expectations
  • Implementation Projects
  • Client Satisfaction
  • SQL
  • Software Development
  • EMR
  • Payroll
  • Medicaid
  • Post Implementation
  • Product Development
  • Issue Resolution
  • Human Resources
  • Sigma
  • Executive Leadership
  • Technology Implementation
  • ROI
  • Client Relationships
  • HIPAA
  • Customer Expectations
  • SME
  • EHR
  • Training Materials
  • Client Management
  • PMO
  • Customer Support
  • Management System
  • Business Analysts
  • RFP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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