Director of in service education jobs near me - 49 jobs

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs. The Director, Nursing leads consultative strategic academic program planning and extended support services with university partners to ensure the collaborative establishment of best practices strategies to prepare for pre-and post-licensure nursing program transition, launch, and expansion, and operational support for clinical operations readiness strategy. Key Duties and Responsibilities Description Works professionally and collaboratively with internal cross-functional teams to implement strategic plans and prepare university partners for program launch. Leads program discovery and academic program consultation for partner institutions with healthcare and nursing programs working closely with deans, chairs, and program directors to understand program goals and challenges, provide program enhancement recommendations for maximum program marketability and success, and promote operational infrastructure best practices for scaling clinical programs. Serves as internal healthcare and nursing education subject matter expert. Assists in the analysis of program performance through retention and persistence monitoring, and auditing licensure exam pass rates. Promotes program best practices, reviews curriculum concerns and develops resources as appropriate. Builds and maintains strong relationships with partner universities ensuring satisfaction and long-term success as through academic program planning phase and extended support consultation to promote ongoing program performance evaluation, identification of improvement opportunities, and provide data-driven recommendations. Conducts professional development workshops and working sessions with faculty regarding best practices in online learning, innovative approaches to healthcare and nursing education, guidance on program design, incorporation of instructional technology, and licensure examination readiness strategies. Monitors healthcare higher education regulatory and program accreditation changes. Researches healthcare workforce, market and industry updates to inform internal business decisions and serve as subject matter expert to relevant internal stakeholders. Supports business development and sales efforts to promote healthcare and nursing program expansion as needed and assists in assessing and securing new nursing program partners. Participates in cross-functional activities, independent research, and document development as needed to address healthcare and nursing education and industry topical issues. Collaborates in the development of business relationships with health system and hospital partners to promote the establishment of clinical relationships to support program expansion efforts with new and existing partners. Serves as subject matter expert for clinical operations for healthcare and nursing programs to include prelicensure, graduate programs (nurse practitioner, DNP), allied health, public health, social work, and other experiential site-based education programs within the university partner portfolio. Provides consultation on strategies for managing clinical readiness documentation, clinical management system solutions, and the monitoring of completion of clinical requirements and student progression, and program completion data. Provides subject matter expertise around clinical operations program design and delivery to support program scalability with attention to risk mitigation. Implements tailored training and resources and leverage third-party providers as needed. Supports cross-functional partner enrollment growth and program expansion efforts through prelicensure program growth initiatives, development of prelicensure program recommendations and guidance resources, and collaborative partnership on health system and workforce strategy. Contributes to the success of the Academic Services and Products team with a spirit of continuous innovation, active collaboration, focused process improvement, and operational excellence through ongoing positive interactions with team members and cross-functional colleagues. Works in various technology and program management systems following department procedures, meets required deadlines, and escalates concerns appropriately in a timely fashion. Additional Position Responsibilities Perform in accordance with Risepoint Policies Perform other duties as assigned QUALIFICATIONS Terminal Degree or Master's Degree Nursing / Healthcare 3-5years of Managing nursing education program across the program spectrum 3+ years of Experience in academic assessment, outcomes monitoring and evaluation. Experience in online nursing and healthcare program delivery Licenses & Certifications Registered Nurse In state of residence Certification in healthcare and/or nursing degree Skills/Knowledge/Abilities Understanding of the academic environment in higher education. Communication skills - written and oral Customer Service focused Self-motivated and self-directed Collaborative team player who can work in matrixed environment MS Office skills Risepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws. Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Manage the LifeVest field-based sales and marketing efforts targeted at Cardiology Fellows, including Electrophysiology, Interventional Cardiology, Heart Failure Specialty, Cardiovascular Surgery, and General Cardiology. Essential Functions Partner with Territory Managers, Regional Managers, and Area Directors under the direction of the Director of Academic Centers Education and Engagement, to support creation of sales plans to expand utilization of LifeVest across Cardiology Fellows in assigned geography. In targeted accounts, educate Cardiology Fellows on the clinical evidence demonstrating LifeVest efficacy. In targeted accounts, drive LifeVest adoption by developing consultative relationships with Cardiologist Fellows. Partner with the Professional Relations and Medical Education Team to develop and drive utilization of tools and programs targeted at Cardiology Fellows. Perform other duties as assigned by Management Required/Preferred Education and Experience BA/BS in Business, Marketing, Nursing, Biology, or other life sciences required 3-5 years of consultative selling experience in medical devices, pharmaceuticals or equivalent required and Experience in developing a market, including sales strategy development, key tactics, execution, and performance metrics required Knowledge, Skills and Abilities Available/willing to work/travel weekends and evenings Position requires 80% travel Physical Demands While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors' offices and other medical establishments within the assigned territory. Occasionally may be required work atypical hours (evenings and weekends) based on business needs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The annual salary for this position is: $150,000.00 to $170,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: * LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. * HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. * TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary Manage the LifeVest field-based sales and marketing efforts targeted at Cardiology Fellows, including Electrophysiology, Interventional Cardiology, Heart Failure Specialty, Cardiovascular Surgery, and General Cardiology. Essential Functions * Partner with Territory Managers, Regional Managers, and Area Directors under the direction of the Director of Academic Centers Education and Engagement, to support creation of sales plans to expand utilization of LifeVest across Cardiology Fellows in assigned geography. * In targeted accounts, educate Cardiology Fellows on the clinical evidence demonstrating LifeVest efficacy. * In targeted accounts, drive LifeVest adoption by developing consultative relationships with Cardiologist Fellows. * Partner with the Professional Relations and Medical Education Team to develop and drive utilization of tools and programs targeted at Cardiology Fellows. * Perform other duties as assigned by Management Required/Preferred Education and Experience * BA/BS in Business, Marketing, Nursing, Biology, or other life sciences required * 3-5 years of consultative selling experience in medical devices, pharmaceuticals or equivalent required and * Experience in developing a market, including sales strategy development, key tactics, execution, and performance metrics required Knowledge, Skills and Abilities * Available/willing to work/travel weekends and evenings * Position requires 80% travel Physical Demands * While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Working Conditions * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors' offices and other medical establishments within the assigned territory. Occasionally may be required work atypical hours (evenings and weekends) based on business needs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The annual salary for this position is: $150,000.00 to $170,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

$250,000 USA \- Remote ShortList Recruitment has an exciting opportunity for a Director of Advisory Services to join a market\-leading Financial Advisory firm. The Director of Advisory Services is a key strategic role that supports a broad range of U.S.\-based financial services clients with advice on credit risk, liquidity, and interest rate risk. This is a mid\-sized firm with an excellent history and good career development prospects. The Director of Advisory Services role would suit an individual with a broad banking background who is looking to move into an environment that values autonomy and innovation. Key responsibilities for this role Serve as a trusted advisor to depository\-institution clients, managing relationships with a focus on long\-term success Consult with clients to develop balance sheet strategies aligned with their risk profile Partner with internal specialist teams to deliver coordinated, integrated solutions Oversee a seamless onboarding experience and deliver consistently high\-quality service Conduct annual onsite visits and maintain continuous engagement throughout the client lifecycle Key qualifications for this role 10+ years of experience in a depository\-focused role Deep expertise across the full banking model, including credit, liquidity, and interest rate risk Strong client\-facing background with a track record of building long\-term relationships Demonstrable analytical skills with the ability to translate complex market data into actionable insights Broad understanding of the banking business model, with proven ability to create value through strategic vision and execution Ability to design and implement capital allocation strategies aligned with client objectives and risk tolerance Knowledge of hedging strategies and applications for financial institutions Comprehensive understanding of banking regulations The Director of Advisory Services role is fully remote, with a base salary up to $250,000 plus a performance bonus. If you are interested in the Director of Advisory Services position, then please click APPLY NOW! "}}],"is Mobile":false,"iframe":"true","job Type":"Permanent","apply Name":"Apply Now","zsoid":"23870187","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"4694"},{"field Label":"Industry","uitype":2,"value":"Financial Services"},{"field Label":"Salary","uitype":1,"value":"$300,000"},{"field Label":"City","uitype":1,"value":"Texas"},{"field Label":"Province","uitype":1,"value":"Texas"},{"field Label":"Postal Code","uitype":1,"value":"75201"}],"header Name":"Director of Advisory Services","widget Id":"20**********041065","awli IntegId":"urn:li:organization:2870452","is JobBoard":"false","user Id":"20**********036383","attach Arr":[],"awli ApiKey":"77m08ikqop73yc","custom Template":"3","awli HashKey":"5a8d11c14b02e13a3ba9490317925bb86a4136ce1075f06f74019f265654254c62cb5e21d613c6123e73b94259ce4bf8f6e9328c47cf9e91b25ef9b3dc70f900","is CandidateLoginEnabled":true,"job Id":"20**********025035","FontSize":"12","location":"Texas","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

What this Job Entails: The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. Scope: Directs and controls the activities of a broad functional area through department managers within the company. Works with other senior managers to establish strategic plans and objectives. Works on complex issues where analysis of situations or data requires in-depth company knowledge. Your Roles and Responsibilities: Provide leadership to diverse operations Implement, monitor and provide timely reports to customers on service delivery metrics Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team Drive internal and client meetings covering delivery performance, service improvements, quality, and processes Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary Further, develop and maintain retention program and incentives for field employee satisfaction Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment Takes ownership for the resolution of highly complex issues and risks that have been escalated Leads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience. Builds and strengthens relationships with executives and/or major customers. A track record of successfully delivering a range of complex, high profile IT projects. Proven track record of implementing and leading improvements in project lifecycle. Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries. Passionate about the IT industry and how new technology can improve business outcomes. Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management. Strong analytical, organizational, communication and presentation skills. Highly adaptable with the ability to effectively manage multiple concurrent work streams. Strong business acumen and the ability to provide operational, technical and financial oversight. Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $132,240.00 - $208,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

SummaryOur mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready. Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future. The South Fleet Service Director will provide leadership in customer service, execution of gas turbine & combined cycle power plant maintenance and overall account growth for one of Gas Power's biggest customers. Job Description As the South Fleet Service Director you will be responsible for managing the headquarter customer relationship to drive the portfolio and lead a team of senior regional leaders and field service professionals. You will be accountable for one of our biggest fleet customers in the region. In this role, you will demonstrate accountability for customer, functional, business, and company objectives. Roles and Responsibilities You will lead the team to meet customer and business needs, manage complex issues, be involved in short and long-term planning and execution, and contribute to the overall business strategy and financial results. Be the operational single point of contact for the customer leadership and be a key member of the ITR account team. Manage customer relationships at multiple levels of their organization, providing regional leadership presence with an oversight for all customer experiences. Lead a team of experienced Customer Portfolio Managers to plan and execute maintenance activities with safety and quality. Drive cross functional projects across Gas Power Services to improve customer experience and business outcomes. Own profit and loss responsibility (orders, sales, margin, cash) for the Portfolio including parts, repairs, field services and projects for the customers in your portfolio. Drive operational excellence and rigor across SQDC (Safety, Quality, Delivery, Cost) while leading performance in key areas such as customer satisfaction, productivity, outage planning and talent development. Drive improvement through identification and implementation of corrective and preventative business process to actions for Injury & Illness (I&I) goals and lead lessons learned and actions from near misses, Potentially Severe Events and injuries. Team with Sales to develop the long-term growth strategy for your customers, and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure. Be responsible for hiring, training and development, mentoring, salary planning, performance and career development of assigned direct reports. Work with Gas Power and Fulfillment teams to understand both short- and long-term outage forecast, resource needs, and assist with plan for adequate resourcing. Drive daily management to identify and remove barriers inhibiting winning the day; engage leadership, functions and or businesses lines to take actions and or initiate continuous improvement activities. Understand trends & drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities. Basic Qualifications Bachelor's degree in mechanical engineering from an accredited university or college or equivalent knowledge/experience. Minimum of 5 years of engineering, operational or business experience with technical knowledge of the gas power business / plant equipment's with superior product knowledge Minimum of 2 years of experience managing/directing individual contributors. Desired Characteristics You have a passion for customer service with desire to deliver superior experience and outcomes. You are someone passionate about our GE Vernova Gas Power products with superior Gas Power Business product knowledge. You have demonstrated experience working as One Team and cross functionally to deliver for our customers. You are someone who brings previous operational leadership, with clear thinking, the ability to foresee & understand risks, and take proactive measures to mitigate. You have experience with lean principles , a Lean Standard Work approach, techniques, tools, demonstrated experience leading & implementing change. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 12, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you. The Director of Service Alignment is responsible for designing, governing, and evolving the technical architecture that supports New Charter Technologies for service delivery operations. This leader defines architectural standards, ensures system scalability, optimizes workflow automation, and drives adoption of best practices across the organization. This position reports directly to the Senior Vice President, Business Performance & Integration and plays a critical role in shaping the organization's operations, enabling innovation and scalable team performance. A core requirement for this role is deep experience with ConnectWise PSA, RMM, and/or CPQ systems. This role will also directly manage the ConnectWise Program Manager, ensuring alignment between system architecture strategy, platform governance, and day-to-day operational improvements. Primary Responsibilities Strategic Architecture & Systems Leadership Develop and maintain the enterprise systems architecture roadmap aligned with service delivery and business growth objectives. Assess emerging technologies and propose solutions that enhance operational efficiency and customer experience. Oversee system governance, standards, documentation, taxonomy alignment, and best-practice adoption across the organization. ConnectWise Platform Ownership Serve as the enterprise authority for ConnectWise Manage and associated platforms. Lead the design, configuration, optimization, and governance of ConnectWise workflows, automations, integrations, SLAs, procurement, billing, and reporting. Ensure system integrity, data accuracy, and consistent use of the platform across departments. Set standards in ConnectWise for OpCo to normalize operational data like ticket status, type, subtype, and item. Provide coaching, oversight, and strategic direction to the ConnectWise Program Manager, ensuring coordinated execution of priorities and platform initiatives. Champion ConnectWise best practices, training, onboarding, and user adoption by demonstrating value and building consensus through influence. Service Delivery Systems Optimization Collaborate closely with Service Delivery leadership to ensure systems optimally support desk, field services, project delivery, and escalation processes. Architect end-to-end solutions that improve operational efficiency and align with ITIL frameworks. Identify workflow gaps and implement systems-driven solutions to improve throughput and quality. Create framework around the user of other service-enablement tools like IT Glue, Monday.com, and ScalePad. Lead Service Delivery Adoption and Alignment Collaborate with Operating Companies and corporate leadership to develop unified metrics that provide actionable insights. Lead the adoption of these metrics across New Charter's 31+ Operating Companies. Collaborate with Operations Analyst to measure the impact of service delivery optimization on the unified metrics, demonstrating the value of successful initiatives. Team & Cross-Functional Leadership Lead and develop a Systems Architecture team, including system administrators, integration specialists, automation engineers, and the ConnectWise Program Manager. Partner with leadership across Service Delivery, Finance, Sales, and Security to align technology decisions with business needs. Translate complex technical strategies into clear business impacts for senior leadership. Vendor & Integration Management Manage relationships with ConnectWise and other key SaaS partners. Oversee all third-party integrations, middleware, and custom development work to maintain system security, reliability, and interoperability. Ensure compliance frameworks, security standards, and data governance policies are upheld. Preferred Skills & Experience 7-10+ years in system architecture, enterprise systems engineering, or IT operations leadership. Expert-level proficiency in ConnectWise Manage, with strong knowledge of Automate, Sell, and related modules. Experience aligning service expectations around PSA, RMM, CPQ, and related modules Proven experience managing teams, including specialized technical roles. Strong understanding of MSP service delivery operations, ITIL-based processes, and the relationship between these changes and business outcomes. Hands-on experience with automation, scripting, workflow design, and API integrations. Excellent communication, strategic planning, and documentation skills. Base Salary: $185,000 - $205,000 Preferred Attributes MSP or technology services industry experience. Relevant certifications: ConnectWise Admin/Expert certifications ITIL Foundation or higher PMP or similar project management certification Azure/AWS architecture certifications Experience with analytics platforms (Power BI, Tableau, etc.) Relationship oriented, creates change through influence Success Indicators Increased efficiency and automation within Service Delivery systems as demonstrated by measurable business outcomes. Strong alignment between the Senior Vice President of Business Performance & Integration, the ConnectWise Program Manager, and operational teams. High adoption and consistent use of ConnectWise across the enterprise. Reduced operational friction through well-architected workflows and integrations. Scalable, secure system architecture that supports sustained organizational growth. Who We are: At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.

Role OverviewSodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people. Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience makers and food fanatics and be part of creating memorable experiences! What You'll Dolead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges;ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations;mentor, inspire and provide innovative culinary solutions within area of responsibility;travel up to 80% between lounge locations;oversee culinary strategy supporting new lounge business;execute menus, ensure food costs, and provide culinary solutions;work directly with clients and culinary teams to ensure program compliance and innovative offerings. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringan executive-level culinary background;culinary experience managing multiple locations or business segments;intimate knowledge of industry trends and elevated culinary programs;the ability to work hands-on and convey a passion for food and hospitality;strong client relations skills and the ability to inspire teams;aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Bachelor's DegreeMinimum Management Experience - 5 years Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.

It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. Job Summary: The Director of Actuarial Services is a key member of the Finance leadership team. Working closely with the CFO, the Chief Actuary, Product and Marketing leadership, and other internal and external stakeholders, the Director will play an integral role on ensuring the financial soundness and profitable growth of Medicare products, by leading the annual CMS bids, developing financial analytics / reporting, and identifying profit and growth opportunities. The position oversees the measurement and reporting of medical expense trends for all lines of business, with a goal of identifying medical expense savings opportunities and recommending performance improvement initiatives, as well as risk adjustment analysis primarily related to the MassHealth Medicaid, New Hampshire Medicaid, and Medicare lines of business, directly impacting and improving the revenue for these products. Our Investment in You: · Full-time remote work · Competitive salaries · Excellent benefits Key Functions/Responsibilities: Strategic Actuarial Leadership · Serve as the actuarial lead for financial oversight and strategy on Medicare products. · Partner with business leadership to evaluate product performance, growth opportunities, and risk mitigation strategies. · Guide actuarial modeling to support forecasting, profitability analysis, and product development. · Represent Finance as a subject matter expert in regulatory and strategic discussions. Medicare Actuarial Oversight · Lead the development and coordination of CMS bid submissions for Medicare Advantage and Part D products. · Oversee the actuarial framework for Medicare, including membership trends, revenue and claims forecasts, risk adjustment, and competitive analysis. · Direct development of Part D accruals, revenue models, and financial tracking tools. · Stay current on CMS regulations and apply actuarial insight to policy changes and market dynamics. Risk Adjustment Strategy and Analytics · Lead enterprise-wide risk adjustment strategy and oversight, including data validation, version control, revenue impact analysis, and ROI modeling. · Support risk score normalization in forecasting models and evaluate discrepancies between reported and actual risk scores. · Collaborate with risk coding, IT, and compliance teams to ensure accuracy in CMS and state risk submissions. · Advocate for risk model adjustments with state agencies by evaluating bias, population impact, and systemic changes. Medical Expense Trend Analysis · Lead monthly trend reviews across all lines of business, partnering with product, actuarial, utilization management, and finance teams. · Analyze PMPM, cost per use, utilization per 1000, unit cost vs. severity, and normalized trends based on acuity or fee schedule shifts. · Identify cost containment opportunities and recommend targeted performance initiatives. · Integrate provider profiling and benchmarking against state actuary pricing targets to identify gaps and guide corrective actions. Regulatory Reporting and Compliance · Prepare and oversee financial regulatory submissions to federal and state agencies, including bid filings, audits, and quarterly/annual reporting. · Ensure compliance with actuarial standards and support internal and external audit requests. · Lead development of defensible actuarial assumptions and documentation. Cross-Functional Collaboration · Collaborate with pharmacy analytics to evaluate Part D trends and identify actionable insights. · Coordinate with provider analytics to track unit cost histories and analyze provider-level trends. · Participate in Under/Over Utilization Management initiatives to identify high-value care opportunities. · Drive integration between actuarial, product, finance, and clinical teams to ensure a cohesive financial strategy. Team Leadership and Development · Manage, mentor, and develop a team of actuaries and healthcare analysts. · Provide technical direction, goal setting, and performance management. · Foster a culture of innovation, accountability, and continuous improvement. · Attract and retain talent aligned with the organization's mission, culture, and analytic goals. Supervision Exercised: · Directs 2 - 5 staff within multiple functions Supervision Received: · General supervision is received weekly Qualifications: Education Required: · Bachelor's degree in actuarial science, Economics, Statistics, Mathematics, Finance, Health Care Administration, or related field required Education Preferred: · Master's Degree in related field is strongly preferred · Fellow of the Society of Actuaries (FSA) or Associate of the Society of Actuaries (ASA) Experience Required: · Eight (8) + year's progressively responsible experience in health actuarial analytics required, with four (4) + years of prior management experience strongly preferred Certification or Conditions of Employment: · Pre-employment background check Competencies, Skills, and Attributes: · Expert analyst with an ability to translate findings into real world solutions · Ability to use well developed interpersonal skills to direct and influence the efforts of others, both internally and externally · Ability to conceptualize and envision the impact of change, and propose new ways to do business · Proficiency with SAS/SQL and MS Excel · Working knowledge of at least one of the following risk adjustment methodologies DxCG, CDPS+Rx, CMS Medicare Advantage HCC Model, ACA HCC Model · Ability to meet deadlines, multi-task, problem solve and use appropriate technology to analyze business problems. Project management skills a plus · Strong communications skills, both verbal and written, are required · Strong understanding of health care data and analytical methodologies · Strong team player · Effective collaborative and proven process improvement skills Working Conditions and Physical Effort: · Work is performed in a remote working environment · No or very limited physical effort required · No or very limited exposure to physical risk About WellSense WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees

Job Description The Director of Service Excellence is responsible for designing, implementing, and scaling ACI's service operations to deliver exceptional customer experiences and drive measurable business outcomes. This role focuses on process scalability and growth around customer retention, re-engagement of lost customers, and upsell and cross-sell growth. The leader will build and manage a high-impact team, collaborate cross-functionally, and deliver improvements across retention and revenue metrics. This role is fully remote, with 4-6 weeks of travel annually. Key Activities: WITHIN 30 DAYS YOU WILL: Attain basic RV and dealership knowledge Become comfortable with basic insurance product and carrier knowledge Learn basic customer knowledge, including ACI's typical customer culture and demographics Gain in-depth knowledge of ACI's book of business Visit 1 Bish's RV dealership Shadow agents in their daily routines and calls Build trust across the team WITHIN 60 DAYS YOU WILL: Become familiar and comfortable with all ACI systems and resources Experience all of ACI's current processes pertaining to keeping, re-engaging, and expanding customers Begin organizing and building optimization frameworks for all current processes pertaining to keeping, re-engaging, and expanding policies WITHIN 90 DAYS YOU WILL: Begin participating in the hiring process for Appointment Setters and Customer Service Representatives, specifically interviewing and assessing candidates Driving team activity, goals, and accountability Develop and implement regular dashboards to track key metrics around keeping, re-engaging, and expanding policies Conduct book trend analysis WITHIN 120-360 DAYS YOU WILL: Compiling all of the information and data gathered up to this point, present initial findings and most important priorities for keeping, re-engaging, and expanding policies. Include recommended action plans Begin being accountable for financial results. Achieve renewal revenue growth goals (specific goal to be determined Conduct a “mutual expectations” exercise with ACI leadership for the following year Definition of Success (after 1 year): Full implementation of the “Keep, Re-engage, Expand” optimization plans, including launching action + priority plans, building out the team, and demonstrating success by achieving defined success metrics Leads the team by example and builds core team competencies specifically around growth mindset, professionalism and emotional intelligence, and organizational skills Builds trust + followership with your team Decision Rights: OWN: Hiring Process Process Design for Keeping, Re-engaging, and Expanding Customers Issue Resolution Team Member Development ESCALATE Anything Related to Errors and Omissions (E&O) Persistent Issues with Customers, after exhausting resources Issues Needing Relationships Authority ACI Process Changes Final Decision on New Hires What we're looking for: 3+ years in operations, process, or service roles (ideally in B2B / insurance / financial services) Direct experience with insurance operations, compliance, and carriers is preferred, but not mandatory Proven success designing and implementing upsell, retention, and renewal strategies is preferred Proven record building and scaling teams (hiring, managing, developing, removing underperformers), especially in a remote environment Embraces continuous learning, innovation, and adaptability to drive organizational success Strong ability to prioritize, manage multiple initiatives, and maintain structure in a remote environment Strong analytical mindset: metrics, root cause, trends, dashboard development Experience leading change in organizations with weak process foundations Ability to pass a background check and drug test Demonstrate behaviors consistent with the Company's Vision, Mission, and Value in all interactions with customers and co-workers Who we are: Adventure Club Insurance Agency, a Bish's RV company, is where great adventures start. We know that life is best lived outdoors-whether you're roasting marshmallows at the campsite, casting a line at the lake, exploring in your RV, or blazing new trails. For us, it's all about the journey, and our mission is to insure your adventures every step of the way. As outdoor enthusiasts ourselves, we understand that every adventure is as unique as you are. That's why we offer customized insurance coverage-from RVs to trucks to homes and e-bikes-tailored to fit your needs, so you can focus on the fun and leave the worry to us. THE ACI DIFFERENCE: FUN: We take our play seriously and we enjoy what we do. INTEGRITY: We do the right thing for our customers, our team, and our agency. SIMPLICITY: We make insurance simple and easy for our customers. RESULTS: We don't rest until we achieve your goals and our goals. What you'll get from us: Competitive base pay + bonus opportunities Opportunity for promotion within the company as we grow Excellent Individual and Family Benefits Health, Vision/Dental, Short- and Long-term disability, HAS 401K with aggressive company match Gym membership reimbursement RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV and ACI honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Sodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people. Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience makers and food fanatics and be part of creating memorable experiences! What You'll Do * lead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges; * ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations; * mentor, inspire and provide innovative culinary solutions within area of responsibility; * travel up to 80% between lounge locations; * oversee culinary strategy supporting new lounge business; * execute menus, ensure food costs, and provide culinary solutions; * work directly with clients and culinary teams to ensure program compliance and innovative offerings. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: * Medical, Dental, Vision Care and Wellness Programs * 401(k) Plan with Matching Contributions * Paid Time Off and Company Holidays * Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring * an executive-level culinary background; * culinary experience managing multiple locations or business segments; * intimate knowledge of industry trends and elevated culinary programs; * the ability to work hands-on and convey a passion for food and hospitality; * strong client relations skills and the ability to inspire teams; * aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor's Degree Minimum Management Experience - 5 years Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.

Over $20 Billion in high risk mortgage loans underwritten and audited, including mortgage backed securitization fraud investigations, investor, litigation and agency audit response. Specializing in third party underwriting, quality control and forensic examination of all mortgage and securitization loan, portfolio and contract audits, including operational risk and quality control policy development. Agency (FNMA/FHLMC/FHA/VA), legal, foreclosure and repurchase defense reporting and expert witness testimony. Expert experience in Mortgage Backed Securities agreements and Seller/Purchaser reps and warrants contracts; Underwriting guideline gap analysis; Valuation and historic appraisal forensic fraud investigation and support. Class action litigation portfolio and federal consent order auditing expertise. Call today to discuss customized solutions for your project and work flow needs. Unhappy with QC firms putting unexperienced bodies on your projects? Ask about our underwriting and loss mitigation auditing expertise! Job Description Director Due Diligence Services This outstanding individual is motivated by working with the best and brightest executive team for an industry leading risk management firm to the residential mortgage credit risk industry. The selected candidate will have extensive experience with due diligence services and operations within the residential mortgage credit risk industry. Reporting directly to the CEO you will be responsible for: Day to day operations of in house Due Diligence staff and resources. Service delivery to internal and external clients at the highest level. Management of staff to the highest levels of performance. Management of work flow production. Development of ongoing internal reporting, technology to include building Underwriting / Due Diligence system. Internal and production process improvements. Manages a large team of due diligence mortgage underwriters. Responsible for ensuring employees and processes are in compliance with established policies, procedures and regulations. Participates in developing, interpreting and implementing policies and procedures for Underwriting operations. Manages employee performance and prioritizes work activities to focus on providing high quality service to all of our customers. Key objectives include: Obtaining peak staff performance. Provide superior service to internal/external clients. Assume operational control of internal/external Due Diligence operations. Support Executive Team. Oversee Underwriting guidelines, policy and underwriter work product quality. Manage the operating activities of the department including scheduling and production Assure that all employees within area of responsibility are working towards a common goal Motivate the team to exceed expectations. Create, facilitate and document on-going Underwriter training and procedures. Ensure adherence to operating budget guidelines regarding all expenses. Contribute to the development of both short and long term plans for the organization. Participate in all activities which support the organizations goals and objectives. Other duties as assigned. JOB REQUIREMENTS: Qualifications Bachelor's degree or equivalent relevant experience. Seven+ years recent experience managing a team of residential mortgage underwriters. Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems. Influencing skills and the ability to multi-task. Excellent written, verbal, communication and leadership skills. Planning skills as well as skills in analysis and negotiation. Participative management style-advocate team concepts. Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities. Core competencies: Expert level knowledge of Due Diligence services and operations. Must have experience leading a consultant based practice. Experience and knowledge of setting up nationwide resources. Proven expertise with strategic planning and financial analytics. The Director in this hands-on position will contribute to Mela Capital Group's continued success story of growth and industry recognized excellence. Mela Capital Group offers an empowered work environment that encourages creativity, initiative and professional growth. MCG is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Qualifications JOB REQUIREMENTS: Qualifications Bachelor's degree or equivalent relevant experience. Seven+ years recent experience managing a team of residential mortgage underwriters. Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems. Influencing skills and the ability to multi-task. Excellent written, verbal, communication and leadership skills. Planning skills as well as skills in analysis and negotiation. Participative management style-advocate team concepts. Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities. Core competencies: Expert level knowledge of Due Diligence services and operations. Must have experience leading a consultant based practice. Experience and knowledge of setting up nationwide resources. Proven expertise with strategic planning and financial analytics. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title EXECUTIVE SERVICES DIRECTOR Reports to SENIOR VICE PRESIDENT OF SERVICES Direct Reports All Services Directors, QA Coordinator and QA Specialist FLSA Status : EXEMPT DSP Status : NO This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Full time To explore the full range of benefits please visit our website **************** $52.50-$58.84/hour ($109,190-$122,389/year) - Placement in the range will be determined based on experience and other factors allowed by law. GENERAL SUMMARY Reporting to the Sr. Vice President of Services, the Executive Services Director assists with the ongoing regulatory compliance and quality of services in all JM Murray services departments. This includes providing direct oversight to a service area where the leadership is vacant or on extended leave, or extra support is needed. COMPANY STANDARDS Maintains regular attendance and punctuality in order to act as a positive role model for employees. This position performs all hours onsite and at all assigned physical locations of service, unless exceptions to work remotely are determined, based on business needs and approved. Follows all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Sr Vice President of Services or the Safety Officer. Ensures that all aspects of performance and job responsibilities are in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations. Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner. ESSENTIAL FUNCTIONS Assists the Sr. VP of Services with maintaining continuity and consistency across all services areas; assists with tasks related to program management, program development and growth/expansion of services. Works with the Sr. Vice President of Services to strategically plan and achieve growth and expansion of assigned service areas according to the company mission and goals. Completes reports and documentation such as census of individuals served, applications and reports for expansion opportunities, etc. Assist in applying for and follow through on grants As assigned by the Sr. VP of Services, provides supervision to a service area and employees where the leadership position is vacant or on extended leave, and/or where compliance /service delivery functions need extra support. Reviews timecards for assigned employees according to the JMM payroll schedule and approves timecards according to JM Murray policies and procedures. Provides ongoing feedback, coaching and supervision to employees with regard to job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules. Assists with hiring of staff necessary to provide services, ensuring that applicants who are hired receive comprehensive on the job training. Provides feedback with regard to employees who require supervisory or disciplinary actions and/or terminations. As requested by the Sr. VP of Services, in collaboration with the Directors, assists with the follow up on internal compliance audit findings for any service area. Under the director on the Senior VP of services assist Directors with annual budgets Represents JM Murray Services and the Bennie Rd location as a member of the JM Murray Safety Committee. Follows up on all safety protocols and procedures and committee assignments for each service. Represent JM Murray on the DD subcommittee Responsible for the coordination of transportation services and act as a member on the County Transportation Committee Maintains a productive and high level of communication with the leadership of each service department, the Services Quality Assurance, and the JM Murray Compliance Department, in a team orientated approach to ensure quality and effective services. Maintains knowledge of all new and updated regulations, OPWDD memorandums and other changes for all JM Murray Services. Maintains knowledge of Services policies and procedures for all service areas in accordance with state and federal regulations. In conjunction with the Directors, develop and manages assigned departmental budgets in cooperation with the Accounting Office, including but not limited to budget forecasting, monitoring, and reporting. Attends all required training and meetings. Conducts training for specific departments, as requested. Acts as the designee for the VP of Services during vacations or extended leave. As assigned, represents JM Murray as a representative on local and regional committees. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity. Performs additional duties and responsibilities, as assigned. COLLABORATION INTERNAL JM Murray Administration JM Murray Services Management and Staff EXTERNAL Office of People with Developmental Disabilities Families and providers of individuals served OMH County Programs EDUCATION and EXPERIENCE Bachelor's Degree in human services, psychology or related field preferred with 3-5 years of experience in working with individuals with disabilities as well as at least 2 years of experience in supervising others. Knowledge of FI programs, Day Habilitation, Community Habilitation and Employment Services KNOWLEDGE and SKILLS Excellent written and oral communication skills Efficient use of technology and software, including Microsoft Office (Word, Excel) and databases Highly organized, attention to detail and ability to prioritize Flexibility to adjust to changes in schedules, assignments and locations OTHER REQUIREMENTS Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS Insurance coverage. Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles. WORKING CONDITIONS Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather. PHYSICAL REQUIREMENTS Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission. 0-24 % 25 -49 % 50 -74 % 75 -100 % Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. X Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. X External Conditions: Must be able to work in a position requiring exposure to the weather conditions. X Lifting: Must be able to lift unaided, at least 10lbs X Must be able to lift unaided, from 11-30lbs X Must be able to lift unaided, from 31-70lbs X Must be able to lift unaided, from 71-100lbs X Must be able to lift unaided, over 100lbs Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials. X APPLICANTS I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE EMPLOYEE I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE Executive Services Director V2024.10.18

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly experienced and strategic Data Center Service Director to lead global service delivery and operations for a key client's data center and test/dev environments. This U.S.-based leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment across multiple international regions. In this role, you will oversee a diverse, globally distributed team-including field technicians, project managers, and service delivery leads-and serve as the senior point of contact for the client. The ideal candidate combines deep technical expertise, proven leadership, financial acumen, and a passion for continuous improvement in a high-performance environment. KEY RESPONSIBILITIES: Strategic Leadership & Direction Define and execute the vision for global data center service delivery in alignment with client goals and EOS strategy. Act as the senior escalation and communication point for all service-related matters. Develop and own the global service roadmap, identifying opportunities for growth and improvement. Drive a customer-first culture rooted in operational excellence and accountability. Service Delivery Management Oversee end-to-end service activities including installations, maintenance, incident resolution, and technical support. Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs). Conduct executive-level service reviews such as QBRs and ABRs with internal and client leadership. Align global service delivery with supporting functions such as PMO, HR, and innovation. Operational Excellence & Continuous Improvement Lead cross-regional initiatives using Lean Six Sigma and continual service improvement (CSI) methodologies. Standardize global service delivery processes and optimize resource utilization. Champion the implementation of automation and service management platforms to enhance efficiency and reporting. Ensure consistent governance and quality control across all active regions. Team Leadership & Development Build, lead, and mentor high-performing international teams across multiple time zones. Foster collaboration across cultures and geographies to drive collective success. Promote EOS values and leadership principles through development, recognition, and engagement initiatives. Commercial Oversight & Vendor Management Own the commercial performance of service operations, ensuring accurate billing, budgeting, and financial transparency. Manage third-party vendor relationships and enforce compliance with contractual terms. Support pricing strategies, contract renewals, and RFP creation for expansion initiatives. Compliance, Risk & Security Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-DSS, and others. Lead risk mitigation efforts to secure service continuity and infrastructure integrity. ESSENTIAL CRITERIA: 10+ years of experience in IT service delivery, with at least 5 years in a senior leadership role. Proven experience managing large-scale, global data center operations. Deep understanding of compute, network, storage, and data center infrastructure. Familiarity with automation, monitoring, and orchestration platforms. ITIL certification or demonstrated experience with service management frameworks. Experience managing budgets, financial forecasts, and P&L responsibilities. Strong communication skills with the ability to interact with executive and C-level stakeholders. Proficiency in resolving complex challenges with diplomacy and strategic foresight. DESIRABLE CRITERIA: Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field. Experience in managed services, cloud infrastructure, or enterprise transformation. Willingness and flexibility to travel internationally as business needs require. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range$165,000-$185,000 USD

Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work! Position Summary: The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations. Responsibilities Include: * Expand Mohawk Global's export operations and product offerings * Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives * Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings * Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business * Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success * Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US * Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders * Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations * Analyze export market conditions and find new opportunities for service development or innovation * Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients * Prepare and present reports on sales performance and market trends to senior management * Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction * Travel within the continental United States and occasionally overseas for strategic sales activities will be required Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law Employee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act

Needed for 3 locations: New Albany, Dublin, Lewis Center The Director of Education is responsible for delivering high-quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, the Director monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom. The Director also observes and coaches the teaching staff, ensuring robust instructional experiences. When the Center Director is unavailable or not in the Center, the Director of Education serves as the point-of-contact for customers and manages Center operations. The Director of Education also communicates with the Center Director regularly to ensure quality and consistency of customer experience. The Director of Education position has the hours: 12-8pm Mon-Thu, 10-6 Fri, and a rotating 9-1pm Saturday schedule. Summer hours will vary with a possibility of morning/evening schedule dependent on the day with no Saturday hours during summer months. ESSENTIAL JOB FUNCTIONS Observes and coaches' instructional staff on a regular basis to ensure that teachers follow Sylvan's Instructional Management guidelines and deliver instructional sessions that are balanced and robust Manages and delivers all conference activities such as preparing conference materials and meeting with parents monthly to keep families enrolled in Sylvan Sets weekly goals with Center Director to drive sales growth Selects and hires teachers, ensuring that all new staff meet Sylvan hiring standards Ensures that all teachers are trained and certified to deliver Sylvan programs Schedules and manages teaching staff to meet Center needs and to control labor costs Partners with Center Director to run day-to-day operations including customer account management Motivates and develops staff by providing ongoing learning opportunities Ensures initial and ongoing progress assessments are administered according to Sylvan standards Ensures that all staff who administer assessments are trained and certified Monitors student progress to ensure goals are achieved and ongoing family needs are met Establishes and maintains ongoing communication, may require school onsite visits, with classroom teachers monthly to ensure Sylvan programs meet student and family needs Checks students in and out of the Center with particular attention to student safety and well-being Greets and assists students, parents, and potential customers according to Sylvan standards KNOWLEDGE REQUIRED Bachelor's Degree in Education or related field State or provincial teaching credentials (current or expired) Minimum of one or two years of teaching experience preferred; Experience in supervisor role preferred Knowledge of current educational policy Previous retail and/or sales experience preferred Familiarity with instructional technology and tablet computers Experience using Microsoft Word and other standard business applications used by the Center Knowledge of general office equipment such as copiers, printers, and office phones SKILLS AND ABILITIES REQUIRED Proven ability to engage, motivate, and inspire students to learn Proven ability to supervise, coach, and develop teachers/instructional staff Strong customer service, interpersonal, and communication skills Strong analytical and problem-solving skills Proven ability to discuss and sell Sylvan products and services to new and existing customers Strong organizational skills; Proven ability to manage multiple tasks and be flexible Self-sufficiency in ownership of work and tasks Proven ability to communicate effectively in writing as appropriate for the needs of the audience Ability to work collaboratively; Strong team player Ability to work a flexible schedule, including evenings and weekends Ability to occasionally lift and/or move up to ten pounds The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Tierra Encantada, headquartered in Minneapolis, MN is the leader in Spanish immersion early education , and provides education and care to children 6 weeks through 6 years of age. Our award-winning concept has received numerous accolades, including Top 50 Franchise Companies Doing the Most to Champion Diversity by Entrepreneur Magazine, 10 Hottest Franchise Businesses in America by Inc Magazine, and The Americas' Fastest Growing Companies. Each Tierra Encantada location is privately owned and operated by either Tierra Encantada Franchising LLC franchisees or by the corporate office (Tierra Encantada LLC). Franchise owners set their own wage and benefit programs, which vary by location. Position Overview The Assistant Director at Tierra Encantada plays a crucial role in supporting the center's operations, maintaining high standards of educational quality, and enhancing team culture. The Assistant Director helps lead the center in achieving enrollment targets, fostering positive staff relationships, and maintaining a safe, compliant, and welcoming environment for children and families. Key Responsibilities As the Assistant Director, you will work closely with the Center Director to support the center's success in the following areas: Leadership and Team Support Assist the Center Director in embodying Tierra Encantada's core values in all aspects of center operations. Foster a collaborative team environment through coaching, feedback, and recognition, while supporting staff development and retention initiatives. Step into a leadership role during the Center Director's absence, ensuring seamless center operations and consistent staff performance. Lead a team of floats, aids and kitchen staff. Cover the classrooms and kitchen when needed due to breaks, PTO or sickness. Administrative Tasks and Parent Communication Manage daily administrative functions, including enrollment tasks, handling phone calls, responding to emails, updating child records, and ensuring timely communication with families. Serve as a point of contact for parents, addressing concerns, resolving issues, and communicating updates related to their child's progress, center policies, and upcoming events. Regularly update parents on center activities and important announcements, promoting transparent and proactive communication to enhance parent satisfaction. Coordinate parent-teacher meetings, ensuring open lines of communication and active parental involvement in their child's education. Maintain organization within facilities. Oversee purchasing of food and supplies within budget. Operations and Compliance Support the Center Director in managing daily operations, ensuring compliance with childcare licensing regulations and internal policies. Oversee the facility's safety protocols, conducting regular safety drills and ensuring the center remains a secure environment for children, staff, and families. Assist in monitoring staff schedules, managing time-off requests, and maintaining accurate payroll records to ensure proper staffing levels. Educational Quality and Program Management Collaborate with the Center Director to review and enhance the educational programs, maintaining Tierra Encantada's high standards of early childhood development. Work with teachers to monitor child development, ensuring comprehensive assessments and strong communication with families about their child's progress. Support the maintenance of accreditation standards and the continuous improvement of educational quality. Community Engagement and Customer Service Assist in local marketing initiatives to promote the center, supporting enrollment growth by participating in open houses, community events, and family engagement activities. Build strong relationships with families, providing responsive feedback and fostering a welcoming community that ensures high satisfaction and retention. Position Requirements Must have a minimum of 2 years in a managerial position, daycare, or educational setting is a plus Bachelor's degree in Early Childhood Education, Child Development, or related field, or equivalent experience. Bilingual Spanish proficiency Strong communication and leadership skills, with an emphasis on team building and problem-solving. Familiarity with childcare licensing requirements, safety protocols, and best practices in early education. CPR, First Aid, and Food Protection Manager certification (or willingness to complete within 90 days of hire). Must be able to lift up to 40 lbs Must have excellent proficiency in Microsoft 365 (Excel, Word, PowerPoint) and Google Suites (Docs, Sheets, Slides, Forms) Must have the perceptual and cognitive judgment to be able to mitigate and respond to family concerns Proven success in customer experience ratings is a plus Proven success in retention and onboarding of new hire experience is a plus Excellent hearing and eyesight; capable of bending, crouching, reaching, and lifting up to 50 lbs in scenarios involving child handling, safety, and emergencies. Compensation & Benefits Salary range is $49,000-60,000 depending on qualifications, education, and experience, and position is eligible for performance bonus. Benefits include medical, dental, and vision insurance, paid parental leave, 12 paid holidays, 15 days paid time off, 401(k) with employer match, performance bonus, discounted childcare and waitlist priority for enrollment, and company paid professional development. Once a job offer has been accepted, the candidate must pass a background check and fingerprinting. E-verify is used to verify work authorization status. Job Type: Full-time Exempt Pay: $49,000-60,000 per year Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave Schedule: 8 hour shift Monday to Friday (Occasional nights/weekends - a few times per year for special events) Ability to Commute: Powell, OH Work Location: In person / Onsite

Sylvan Learning is the leading provider of tutoring and supplemental education services to children of all ages, grades and skill levels. For 45 years our highly personalized and proven approach to learning has helped more than seven million students discover their true potential. Our talented employees take pride in the impact they make each day. When you become a member of the Sylvan team, you will work with caring, bright, motivated people who share a passion for helping students build the skills, habits and attitudes they need to succeed in school and in life. We're an organization that prides itself in instilling knowledge and confidence in each customer we meet! Join us, and be inspired! Ready to join our team? Apply today, and don't let this opportunity pass you by! We are currently looking for an Assistant Director of Educational Services to work approximately 15-25 hours/week, Monday through Thursday after school hours ( as early as 2pm to as late as 7:15pm) and 2 to 3 Saturday mornings (9:30am-2:30pm) a month. To be successful in this role, you will partner with the existing team in place to champion the Sylvan developed curriculum, help to manage and ensure the quality of the education standards and teaching staff as well as grow the business in your center. Are you finishing college or maybe even retired from teaching, maybe this job is perfect for you! As a successful Assistant Director of Educational Services, you will do some of the following as you are trained to do so: Service Delivery and Growth of the Center(s): Act as a client champion. Partner with the other team members to meet and/or exceed monthly, quarterly, and annual earned revenue goals. Follow up on return to active students, tested not yet enrolled students, etc. Handle incoming calls when needed and successfully answer questions from clients and prospects. Work in conjunction with the Directors of Family Engagement to build additional Center revenue by maximizing referrals, previous students, and inquiries/tests that did not previously enroll. Help to manage and deliver ongoing conferences to maintain parent commitment to program and secure additional sales. Assist the Center Director/Enrollment Director in conferencing new enrollments (including Welcome Conferences) as needed. Work in conjunction with the Center Director/Director of Enrollment to manage growth opportunities and execute off site instruction and seminars. Along with Center Director/Director of Enrollment, coordinate marketing activities in schools and the surrounding community. Administer skills assessment; analyze testing results and complete summaries. Assist in writing appropriate goals for students based on initial testing while continuing to monitor students throughout their curriculum to adjust their learning path as needed based on input from teachers, parents/responsible parties, and progress assessments. Administer progress tests correctly and write progress reports accurately. Help to proactively analyze and conduct prescription quality reviews on an ongoing basis to ensure success of every student. May be asked to discuss student progress with Sylvan teachers and Student's School teachers prior to parent conference(s). Manage & Train: Jointly interview, train, and manage Center and off site employees (instructors and other Center staff as needed). Jointly motivate and continually develop Center and off site employees (i.e., teacher of the month, ‘atta boys', etc…); assist in leading staff meetings (Monthly or quarterly with agenda and training). Work in conjunction with the other team members and other centers to demonstrate and uphold a high level of staff morale and spirit; ensure the professional appearance of the Center and all off-site employees. May be asked to generate the weekly instructor schedules striving to maintain a 3:1 or 4:1 table ratio at the Center and any off site locations. Maintain knowledge of all Sylvan academic programs; help to coordinate the training of all these programs for all team members; including the other Directors if needed. Assist in maintaining education materials. Monitor and report education statistics as needed (e.g., length of stay, ratio, holds, disenrolls). Fiscal Responsibility These skills can be added: Work in conjunction with Center Director/Director Enrollment/Franchisee to understand and execute to budget to adhere to the profit and loss statement. Work in conjunction with Center Director/Director Enrollment/Franchisee to monitor and track Center performance, revenues, expenses, and fee collection. Work in conjunction with Center Director/Director Enrollment to maintain accurate accounting records, including the collection and depositing of payments as needed. Work in conjunction with Center Director/Director Enrollment to ensure timely delivery of billing and tuition information to students and families. We require: A Bachelor's degree (or nearly completed). Prefer one year or more of related experience (educational/sales and marketing), with a strong focus on customer service. Excellent verbal communication and persuasive skills, and the ability to build relationships. Ability to calculate figures and amounts, analyze/interpret business reports and statistics, and write reports and business correspondence. Effective problem-solving skills as well as ability to multi-task. Excellent presentation skills required with the ability to present product benefits in a clear and enthusiastic manner. Understand how to leverage relationships in support of sales, referrals. Consultative Solutions-Orientation-Able to craft and communicate a value proposition as products and solutions expand which aligns with strategic initiatives of schools and school districts. Organizational skills. Proficient in Microsoft Office programs and Web based tools. Knowledge of general office equipment such as copiers, printers, and office phones. Experience coaching and working in a team environment. Familiarity with instructional technology and tablet computers. Ability to manage to change and multi-task in a fast paced environment. Ability to work requested hours and train as needed. Flexibility needed in hours worked and may require additional days per week, depending on needs, time of year, and locations. Experience in education. Active teaching credentials (or in process), but do not need to be current. What you get in return: As a Sylvan team member, you'll work in a fast-paced environment and make an impact on our business! More importantly, you'll make a difference to each customer and their long-term outcome. Our total rewards package includes: You control your hourly rate increases based on completed training. The hourly pay starting at $14 to $16 with increases after training and 90-days of successful performance with paid training along the way. Opportunity for Self-Pay Benefits to include Medical, Dental, Vision, Life, Disability, etc... Your children receive Sylvan services as a benefit when space is available Potential participation in the bonus plan based on performance. Flexible scheduling. Additionally, through on-the-job training and learning opportunities, you can develop your career at Sylvan and succeed with us in future roles! If you want to be a part of an inspired organization that believes in fostering knowledge and confidence in children, improving the lives of thousands of families every day - apply today, and don't let this opportunity pass you by!

Director of Disability Resources & Services (Reg FT) Department: Disability Resources and Svs Campus: South Campus Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than September 26, 2025. The College cannot guarantee that application materials received after this date will be considered or reviewed. Benefits: At CCAC, we take pride in offering an exceptional benefits package designed to support our employees' personal and professional well-being: Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option. Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty. Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension. Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs). Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges. Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career. Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more! Additional Advantages: Free employee parking to make your commute easier. Remote Work Option: Fully In-Person (May be subject to change) Work Hours (for hourly positions): Standard College hours are Monday - Friday, 8:30 am - 4:30 pm; additional hours, including evening and weekend hours, may be needed to meet the needs of the department. Salary Grade: Admin 15 - $61,303 Job Category: Administrators Employment Type: Regular Full-Time Job Slot: 5965 Job Open Date: 9/12/2025 Job Close Date: General Summary: The Director provides oversight and execution of the strategic vision and daily operations for the Office of Disability Resources and Services at Boyce and South in conjunction with a Director at Allegheny and North campus with the goal of supporting student success and retention in a one college model. Provides and oversees the student intake process, reviewing specialized documentation regarding student disability and impact, determining appropriate accommodations in collaboration with faculty and other college employees to develop and recommend innovative accommodations, and other interventions, ensuring students with disabilities have access to appropriate accommodations as mandated by the Americans with Disabilities Act and Section 504 of the Rehabilitation Act through the provision of strategic vision and supervision for the Disability Resources and Services Office. This position is also responsible for providing training and being a resource to faculty and the college community with regards to the support of students with disabilities, the supervision of the department, processing medical withdrawals, and also managing the constant disruption and challenges of providing proctoring for most students who have testing accommodations. Under the supervision of the Dean of Students for Student Advocacy, this position works to ensure the college is in compliance with federal laws while striving to provide a caring and supportive learning environment that fosters student inclusion and community. Requirements: A master's degree in rehabilitation science, disability services, education, counseling, or a related field, or an equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. A minimum of three years working with students in an educational setting, providing advocacy and student services. COMPETENCIES: Experience in evaluating disability documentation, including psycho educational, psychological, and medical evaluations. Experience interpreting appropriate accommodations based on the documented needs of the individual student. Demonstrated experience in effective communication, teamwork, and leadership in diverse settings and with diverse populations. Demonstrated knowledge of computer and assistive technologies, disability practices, and procedures, including familiarity with applicable federal and state laws and regulations. Demonstrated experience utilizing and managing affiliated technology including but not limited to customer relationship management systems and accommodation software. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of: Disability accommodations and best practices in the provision of services to students with disabilities in a college setting. The laws governing students with disabilities for post-secondary institutions. Skills and Abilities to: Understand, interpret, and implement academic and college policies and collective bargaining agreements. Possess strong written and oral communication skills, the ability to navigate conflicts, and the diplomacy to come to a reasonable resolution. Work some evenings and weekends when required. Duties: 1. Provides leadership in partnership with the other director for the strategic vision and daily operations of the Disability Resources and Services Department. 2. Oversees the student interview process, comprehensive disability documentation evaluations, appropriate accommodation determinations, recommendations, and/or interventions to promote student success and ensure confidentiality and legal compliance. 3. Leads and manages services, supports, and accommodations for students with disabilities and works to remove barriers so that all students can participate in curricular and co-curricular college activities and services. 4. Advocates for, hires, evaluates, and supervises Disability Resources and Services staff to ensure that appropriate services are provided to students with disabilities. 5. Develops, recommends, and implements policies and procedures to improve effective services and compliance with Section 504 and ADA regulations. Analyzes problems, recommends, and implements solutions, ensuring legal compliance. Serves as one of the contacts for issues regarding compliance with the ADA. 6. Assists the team with monitoring the academic progress of students and implementing effective interventions to support student success and development. 7. Processes medical withdrawals for students, including reviewing submitted information and communicating the status to the student. 8. Responsible for building and monitoring the budget and assisting in determining funding for staff, assistive technologies, and sign language interpreting services. 9. Oversees the PT Proctoring Coordinator and Proctors and provision of test-taking accommodations that require students to be proctored through the Disability Resources and Services Office. Approves students for proctoring services, educates students on requirements for testing within Disability Resources and Services, and navigates conversations with faculty around proctoring. 10. Maintains ATI certification to proctor nursing exams according to their preferred platform. 11. Responsible for ongoing education and professional development in the areas of OCR cases, recommendations, changing laws, and best practices for supporting students with disabilities in the ever-changing field of higher education. 12. Utilizes assistive technology effectively and maintains up-to-date knowledge on innovative or emerging technologies that could support student accommodations. 13. Performs other duties as required or as assigned. Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.