A leading financial services firm is seeking a Vice President, Managing Director for their Stock Plan Services. This remote position requires extensive experience in Relationship Management within the equity compensation field. You will be accountable for maintaining client relationships, ensuring satisfaction, and managing operational effectiveness and profitability. The ideal candidate will have strong analytical skills, demonstrate excellence in client service, and bring over 10 years of industry experience. A comprehensive benefits package and a dynamic work environment are offered.
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A leading environmental consulting firm is seeking a Director of Climate Solutions with extensive experience in GHG accounting and sustainability. The role involves leading complex GHG inventories, developing strategies for decarbonization, and supporting business development through effective client communication. This is a virtual position with opportunities for hybrid work in the US. Ideal candidates will have over ten years of experience in the sustainability sector and strong project management skills.
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$77k-118k yearly est. 1d ago
IT Category Manager - Remote
Symetra 4.6
Remote director of information services job
Symetra has an exciting opportunity to join our team as an IT Category Manager!
About the role
In this role, you'll lead sourcing and procurement for IT categories including software, SaaS, hardware, cloud, AI, telecom, and professional services. You will negotiate contracts, manage supplier relationships, and drive sourcing strategies to optimize cost, quality, and performance.
What You will Do
Negotiate and draft complex contracts, amendments, and SOWs.
Partner with stakeholders and legal teams to ensure compliance and risk management.
Lead RFx processes, market analysis, and supplier evaluations.
Develop sourcing strategies and maintain vendor performance metrics.
Improve processes to strengthen vendor management capabilities.
Handle renewals, renegotiations, and procurement of IT tools and services.
Why Work at Symetra
Here's what some of our employees have to say about why they work at Symetra:
"If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy J. G., Sr. Product Owner
"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" - Stephanie F., VP Customer Service & Operations
What we offer you
Benefits and Perks
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $103,300 - $172,200 plus eligibility for annual bonus program
Who You Are
High school diploma required; bachelor's degree preferred.
Certifications or designations relevant to the field highly preferred (CPM, CSMP, CSM, PMP, Six Sigma).
5+ years of relevant experience in IT sourcing and vendor management required.
Strong project management and communication skills.
Skilled negotiator with strong analytical and problem-solving abilities.
Strategic thinker who influences and mentors others.
Excellent at relationship building and driving consensus.
Collaborative, adaptable, and effective in complex environments.
Excels at organization and applies high attention to detail.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
A specialized professional services firm is seeking a Senior Manager to lead client engagements and mentor teams in San Francisco. The role involves direct client interaction, project management, and enhancing firm relationships. Candidates should have over 7 years of public accounting experience, preferably with a CPA and a strong technical accounting background. Opportunities for growth and a collaborative culture are emphasized, including flexible working arrangements.
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$139k-184k yearly est. 1d ago
Director, Medical Information
Dyne Therapeutics
Remote director of information services job
Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for myotonic dystrophy type 1 (DM1) and Duchenne muscular dystrophy (DMD), and preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more ************************* and follow us on X, LinkedIn and Facebook.
Role Summary:
The Director, Medical Information is responsible for establishing and leading the medical information function to ensure timely, accurate, balanced, and compliant scientific responses to unsolicited inquiries from healthcare professionals. This role plays a critical part in supporting the safe and appropriate use of the company's products by delivering high-quality medical information and enabling scientific exchange. The person in this role has strong scientific expertise, experience in regulated environments, and the ability to build scalable medical information processes in a biotech setting.
This role is based in Waltham, MA without the possibility of being remote.
Primary Responsibilities Include:
Establish and lead the medical information function, including strategy, processes, and execution.
Establish scalable medical information infrastructure, including inquiry intake, documentation, and response workflows.
Oversee the implementation and training of the medical inquiry intake portal and call center vendors and manage relationships going forward.
Develop high-quality medical information response documents (standard response letters, FAQs, backgrounders) and maintain medical information content aligned with product labeling, clinical data, and evolving scientific evidence.
Ensure responses are scientifically accurate, balanced, up-to-date, and compliant with regulations.
Ensure appropriate escalation and coordination of safety, quality, and off-label inquiries.
Analyze inquiry trends to identify knowledge gaps, unmet medical needs, and opportunities to inform medical strategy.
Monitor metrics and quality indicators to ensure continuous improvement and compliance.
Education and Skills Requirements:
Doctorate degree (MD, PhD, PharmD) with 10+ years of experience in medical information or medical affairs in rare diseases, neuromuscular diseases, or a related field
Experience establishing or leading a medical information function is strongly preferred
Strong understanding of regulatory, compliance, and pharmacovigilance requirements
Excellent scientific writing and verbal communication skills
Strong organizational and process-building capabilities
High attention to detail and commitment to compliance and scientific integrity
Ability to work effectively in a matrixed, fast-paced biotech environment
Strong judgment in handling complex or sensitive inquiries
MA Pay Range$183,000-$255,000 USD
The pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills.
The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.
Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
$183k-255k yearly Auto-Apply 7d ago
Senior Director, IT Strategy, Operations & Execution
Vertex 4.7
Remote director of information services job
The Senior Director, IT Strategy, Operations & Execution serves as the VP, OCIO's right hand in executing the enterprise IT and Digital Business Services (DBS) strategy and operating model. This leader drives IT governance, financial and supplier performance, strategic execution, and transformation management. The role oversees IT strategy execution, financial planning & analysis, chargebacks, value realization, the Strategic Response Team (SRT), IT post-merger Integration Management Office (IMO), vendor/supplier governance, and the Enterprise Architecture Review Board (EARB).
This position is accountable for building and leading the Strategy Execution Office, managing enterprise-wide performance tracking, and orchestrating transformation initiatives across DBS. The Senior Director also leads organizational redesign, global sourcing models (onshore/GCC), and portfolio governance to ensure disciplined execution, enterprise alignment, and measurable business value.
Critically, this leader brings AI literacy and digital fluency to accelerate operational efficiency, optimize execution, and scale value realization through emerging technologies and innovation frameworks.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Strategic Execution & Governance
Act as trusted advisor and execution partner to the VP, OCIO in delivering the DBS strategy and target operating model.
Manage OCIO cadence, governance frameworks, and enterprise reporting.
Build and lead the Strategy Execution Office, ensuring discipline, transparency, and alignment to corporate objectives.
Oversee the Enterprise Architecture Review Board (EARB).
Direct board-level reporting, initiative tracking, and cross-functional alignment.
Financial & Vendor Performance
Own DBS budget, chargeback model, and financial performance.
Drive transparency, accountability, and measurable value realization across IT/DBS initiatives.
Govern supplier performance and oversee major vendor contracts (Accenture, BCG, Salesforce, Workday, etc.).
Establish strategic supplier management and proactive optimization practices.
Transformation Leadership
Lead organizational redesign and modernization of GCC/onshore sourcing models.
Oversee IT Transformation Management staff and the DBS GCC Coordination Office.
Drive portfolio governance, escalation management, and enterprise readiness.
Ensure effective change management and transformation orchestration.
Innovation & AI
Establish an Innovation Pipeline Framework to prototype, validate, and scale new capabilities.
Embed AI, machine learning, and automation into business processes and decision-making.
Partner with IT and business leaders to identify and deliver opportunities that enhance efficiency, financial optimization, and enterprise agility.
People Leadership
Build and mentor a high-performing Strategic Operations team, including senior managers, analysts, and GCC resources.
Provide leadership development, workforce enablement, and succession planning.
Foster engagement, retention, and workforce growth aligned to enterprise priorities
SUPERVISORY RESPONSIBILITIES:
Directly manage senior managers and analysts across Strategic Operations, Financial Management, Strategic Suppliers, GCC Coordination, and PMI Office.
Oversee dotted-line resources across financial management, workforce development, and GCC delivery.
Provide coaching, mentorship, and leadership development to ensure execution excellence.
KNOWLEDGE, SKILLS AND ABILITIES:
Proven ability to lead large-scale IT and enterprise transformations.
Strong financial acumen with experience managing budgets, chargebacks, and vendor contracts.
Deep knowledge of IT operating models, governance, sourcing, and portfolio management.
AI literacy with ability to assess, apply, and govern emerging technologies.
Excellent interpersonal and communication skills with ability to influence at senior levels.
Strong leadership presence, execution discipline, and results orientation.
EDUCATION AND TRAINING :
Bachelor's degree in Computer Science, Information Systems, Business, or related field (Master's preferred).
15+ years of experience in IT, Strategic Operations, or related leadership roles.
7+ years in executive leadership roles driving enterprise transformation and operational execution.
Demonstrated track record managing global teams, vendor governance, and enterprise change initiatives.
Other Qualifications:
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough.
Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Pay Transparency Statement:
US Base Salary Range: $227,500.00 - $295,700.00
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements
.
$227.5k-295.7k yearly Auto-Apply 60d+ ago
Senior Director, Enterprise IT and SecOps
Quartz Bio 4.5
Remote director of information services job
QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.
Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.
Position Summary
We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment.
As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization.
The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals.
Key Responsibilities
Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools.
Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan.
Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience.
Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors.
Foster a culture of accountability, innovation, and continuous improvement.
Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations.
Ensure service level agreements (SLAs) and performance metrics are met.
Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework.
Ensure IT systems and processes align with regulatory and internal standards.
Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider.
Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions.
Develop and maintain IT asset management and lifecycle processes.
Establish and monitor KPIs to measure IT and security performance and user satisfaction.
Develop and manage the IT budget, including forecasting and cost optimization strategies.
Establish and maintain business continuity and disaster recovery plans.
Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities.
Lead change management initiatives related to enterprise IT and security implementations.
Ensure seamless onboarding and offboarding processes from a systems and access perspective.
Monitor emerging threats and proactively adjust security posture and tools.
Champion user training and awareness programs for IT systems and cybersecurity best practices.
Qualifications
Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions.
Minimum of 10 years of experience in managing teams.
10 + years of experience working with internal stakeholders
Proven success managing complex IT environments and security programs in high-growth or startup settings.
Proven experience implementing and managing an O365 tenant across enterprise environments.
Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks.
Demonstrated success in managing GRC and SecOps through third-party providers.
Relevant certifications (e.g., CISSP, CISM, PMP) are a plus.
Experience with compliance audits and risk assessments.
Excellent leadership, communication, and vendor management skills.
Proven executive leadership and strategic impact.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Skill in defining and collecting metrics to gauge project progression.
Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others.
Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff.
Ability to manage geographically dispersed project teams.
Preferred:
Experience in the life sciences industry or regulated environments.
Leadership expectations:
Follow Company's Principles and code of ethics on a day-to-day basis.
Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders.
Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy.
Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities.
Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process.
Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations.
Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders.
Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork.
Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders.
Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities.
Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success.
Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success.
Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team.
Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success.
#LI-Remote
Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
$203.2k-304.8k yearly Auto-Apply 12d ago
Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE
Solutionhealth
Remote director of information services job
Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.
About the Job:
Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs.
What You'll Do:
* Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff
* Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results
* Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo
* Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs
* Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors
* Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation
Who You Are:
Education:
* Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred.
Licensure/Certification:
* Certification in Resolute HB or Resolute PB, Required
Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered.
Why You'll Love Us:
* Health, dental, prescription, and vision coverage for full-time & part-time employees
* Short-term disability, long-term disability, and life insurance coverage
* Competitive pay
* Tuition Reimbursement
* 403(b) Retirement Savings Plan
And more!
Work Shift:
General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required.
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
$102k-138k yearly est. Auto-Apply 41d ago
IT Service Manager (IN-Remote)
Snapscale
Remote director of information services job
About the Role
We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs).
If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for.
This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day.
Key Responsibilities
Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high.
Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance.
Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload.
Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores.
Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations.
Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence.
Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy.
What You Bring
Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment.
Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings.
Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments.
Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent.
Crisis Management: Calm, confident handling of client escalations and technical emergencies.
Analytical Mindset: Ability to interpret metrics and make informed operational decisions.
$98k-131k yearly est. 60d+ ago
Strategy & Operations, Infrastructure
Stripe 4.5
Remote director of information services job
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Strategy & Operations (S&O) team for Infra is responsible for enabling the continued rapid growth and operational excellence of one of Stripe's most strategic areas - the infrastructure group. This role sits at the intersection of product, engineering, strategy, finance, data, GTM and day-to-day execution, ensuring the infra organization is well-informed, running efficiently and poised to deliver on the future product needs.
As a key member of this team, you will tackle a diverse array of challenges that underpin Stripe's technical foundations which will span system scalability, platform reliability, and efficiency. You will provide the analytical rigor and operational pragmatism necessary to scale Stripe's infrastructure in a way that is both technically resilient and fiscally sustainable. Operating with a high degree of autonomy, you will lead critical strategic projects, translate complex system performance and capacity trends into actionable infrastructure requirements, and drive the high-stakes architectural and resource decisions necessary for Stripe's long-term growth.
The Infrastructure Strategy & Operations team is a vital partner to Stripe's engineering leadership and the Office of the CPTO, focused on three core pillars:
Setting and Driving the Engineering Agenda: We design the organizational structures and operating models that enable our infrastructure to scale ahead of the business. We lead critical technical governance forums and synthesize system-level health metrics such as utilization, latency, and fleet reliability into strategic insights for senior leadership.
Strategic Capacity & Infrastructure Planning: We deliver objective, data-driven strategies for our platform roadmap. By modeling future infrastructure needs against business growth forecasts, we ensure our global hardware and software investments are proactive rather than reactive, bridging the gap between deep engineering requirements and financial reality.
Program/Process Incubation: We add structure and clarity to ambiguous problems, leading and influencing large cross-functional teams to stand up and define new programs and processes that simplify how we run the business. We lead cross-functional initiatives to stand up new programs focused on infrastructure efficiency and resource optimization without compromising developer velocity.
What you'll do
Partner with Infrastructure leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with Stripe's overall company strategy.
Maintain a pulse on the financial health/cost of Infrastructure including relevant trends, and proactively surface areas of concern or opportunity.
Build and own models for in-depth analyses & benchmark key metrics to help inform our overall strategy and make the right growth decisions for Infrastructure.
Obsess over our top infrastructure efficiency metrics, helping to surface, track, and drive initiatives that will move the needle.
Support cross-functional execution across priority projects, ensuring alignment between teams (e.g., product, engineering, marketing, sales, support).
Design and implement operational systems and processes (e.g., reporting dashboards, planning forums, decision-making workflows) that help the infrastructure group scale efficiently.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
12+ years of experience in strategy & operations, data science, finance, product management, or similar roles at technology companies
Experience working in highly cross functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Critical and first principles thinking (e.g., ability to question
how
we are working rather than simply executing), and the ability to zoom out to the most important questions
Passion for digging deep into data and problem solving
Experience in data analytics with demonstrated ability in navigating large data sets and/or SQL
Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
Demonstrated ability to thrive in influence without authority environments
Good balance of business and technical acumen
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
Preferred qualifications
Previous experience in Infrastructure strategy (e.g., Compute, Storage, Networking, IT, Security or Developer Platforms), the Payments ecosystem, or high-scale Fintech is highly preferred.
Proven ability to facilitate large-scale technical forums and planning sessions, maintaining a focus on measurable goals, infrastructure SLAs, and ROI-driven outcomes.
Experience driving creative solutions for capacity and efficiency bottlenecks, with a track record of effectively influencing the roadmaps of cross-functional engineering and product teams.
$144k-212k yearly est. Auto-Apply 1d ago
Director, Technical Professional Services
Gehc
Remote director of information services job
SummarySolutions for Enterprise Imaging (SEI) is looking for a dynamic, growth-minded enterprise software services professional to lead a team of technical specialists and integration experts in delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers across the US and Canada. This leadership role, reporting into the VP of Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, and successful implementation of on-premises and cloud solutions. Driving the adoption a global delivery model, enhancing quality, efficiency and time to value for customers, and getting ready for increasingly cloud-first deployments, are key focus areas for transformation.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities:
Become a trusted advisor to customers.
Create, maintain and assume accountability for a culture of high customer service and satisfaction.
Provide strategic leadership to team, foster professional growth, drive high standard for performance and development.
Engage with customers to ensure project success through the pre-sales to implementation lifecycle.
Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs.
Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
Apply lean methodologies to enhance operational productivity and drive continuous improvement.
Weekly, monthly and quarterly reporting on regional services operations.
Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.
Qualifications and Competencies:
Bachelor or Master's degree in computer sciences, healthcare systems, IT, business or equivalent.
Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software.
At least 3 years of experience leading cloud solution implementations in healthcare.
Track record of building and leading high-performing, multi-cultural, global delivery teams.
Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems.
Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Excellent verbal and written communication skills, executive-level presentation experience.
Strong interpersonal and leadership abilities.
Attention to detail and a concern for quality.
This role does not offer visa sponsorship or relocation assistance. Travel expectation is around 20%.
#LI-CH3
#Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $134,400.00-$201,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: April 25, 2026
$134.4k-201.6k yearly Auto-Apply 23d ago
Director / Senior Director, Head of IT
Pulmovant
Remote director of information services job
Pulmovant is a Roivant-backed clinical-stage biotechnology company developing innovative therapies for patients suffering from pulmonary diseases. Pulmovant's first program, mosliciguat is designed to provide an effective, once-daily, inhaled treatment option for patients with pulmonary hypertension (PH). Mosliciguat is a novel, potential first-in-class, sGC activator with a differentiated mechanism that may have broad applicability across the PH spectrum.
Mosliciguat has been extensively characterized across a robust Phase 1 program with 170 participants dosed to date including patients with PH in the Phase 1b ATMOS study which has produced highly compelling and clinically meaningful efficacy data, as well as a favorable safety profile. Enrollment in a phase 2 trial is ongoing.
As part of the Roivant family of companies, Pulmovant leverages the power of collaboration and innovation to drive progress.
For more information, please visit **************************
About Roivant:
Roivant specializes in developing transformative medicines at an accelerated pace through the launch of nimble biopharmaceutical and health technology entities, each meticulously tailored to address a specific medical need. Since its inception in 2014, Roivant has achieved the following critical milestones in support of its vision: built over 20 Vants; 12 consecutive positive Phase 3 trials; 8 FDA approvals; 5 successful IPOs; >$6B in capital raised; >$10B in global pharma partnerships and proceeds; and continued pipeline expansion across various modalities and therapeutic areas through in-licensing and acquisition of novel product candidates and technology platforms. In addition to a robust clinical stage pipeline, Roivant also incubates discovery-stage companies and health technology startups complementary to its biopharmaceutical business.
Position: Director / Senior Director, Head of IT
Summary:
Pulmovant is seeking an experienced, strategic, and hands-on Head of IT, focused on R&D Information Systems (IS) to define, modernize, and operate our full R&D technology ecosystem. This leader will shape the future-state IS landscape as Pulmovant transitions from the Roivant platform to an independent operating model, ensuring that all R&D systems, data flows, and supporting infrastructure are scalable, secure, compliant, and fit for a high-growth biotech.
Beyond R&D systems leadership, this role will also serve as a critical liaison between Pulmovant and Roivant IT, helping coordinate key IT infrastructure services, including IT operational support, help desk support, onboarding/offboarding workflows, equipment provisioning, and broader enterprise IT alignment. The ideal candidate combines strategic vision, enterprise IS expertise, and operational discipline, with the ability to lead high-impact initiatives while maintaining close partnerships across IT, R&D, and Roivant.
Key Duties and Responsibilities
Strategic Leadership & Road mapping
Evaluate the current information systems and infrastructure landscape inherited from Roivant; identify strengths, weaknesses, and modernization opportunities.
Develop multi-year IS and infrastructure roadmaps that align R&D and enterprise technology capabilities with Pulmovant's evolving scientific and business objectives.
Define and execute the R&D IS strategy as Pulmovant transitions away from Roivant, ensuring continuity, compliance, and scalability.
Advise executive leadership on modernization, emerging technology trends, AI/automation opportunities, and long-term digital strategy.
R&D Systems Ownership & Digital Enablement
Own the lifecycle of core R&D systems (e.g., SDMS, CTMS, eTMF, QMS, PV/Safety, Veeva Vault, SAS/biostats platforms).
Lead feasibility studies, vendor evaluations, and cost-benefit analyses for all R&D IS investments.
Oversee the design and delivery of system integrations supporting data flow, analytics, and operational excellence.
Drive adoption of AI, automation, and analytics to improve R&D efficiency, quality, and insight generation.
Cross-Functional & Infrastructure Collaboration
Serve as the primary liaison between Pulmovant and Roivant IT during the transition period, ensuring coordinated delivery of infrastructure and enterprise services.
Coordinate with Roivant end-user IT support, including help desk service, escalation management, and service-level expectations.
Oversee and coordinate employee onboarding/offboarding workflows, including account provisioning, access management, equipment requests, and IT orientation.
Ensure timely and efficient management of endpoint devices, licenses, collaboration tools, identity/access management, and enterprise applications used by R&D.
Work with Roivant IT to ensure Pulmovant's infrastructure (network, security, collaboration platforms, identity management) meets operational, compliance, and scalability needs.
Develop plans to transition relevant infrastructure services from Roivant to Pulmovant as applicable.
Operational Excellence, Security & Compliance
Establish and enhance processes for IT demand management, resource allocation, project delivery, vendor management, and service operations.
Partner with Quality to ensure strong CSV/CSA practices and maintain full GxP compliance across the R&D IS ecosystem.
Ensure compliance with 21 CFR Part 11, GxP, GDPR/HIPAA, cybersecurity standards, and Pulmovant's security policies.
Advise on IT policies, SOPs, system management standards, and risk mitigation strategies.
Drive continuous improvement of operational reliability, system performance, and user experience.
Leadership & Team Development
Lead and grow a team of IS professionals, contractors, and managed service providers.
Manage multi-vendor relationships, ensuring high-quality service delivery, clear accountability, and value realization.
Communicate system strategies, technology needs, and project updates clearly to executive leadership and cross-functional partners.
Education and Experience
Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related technical field (advanced degree preferred).
8-10+ years of progressive IT or IT consulting experience, with 5+ years supporting R&D in life sciences or a related high-tech, regulated environment.
Essential Skills and Abilities
Strong knowledge of R&D system landscapes, including SDMS, CTMS, eTMF, QMS, PV systems, and Veeva Vault.
Proven success designing and implementing digital transformation strategies, cloud-based solutions, and modern enterprise architectures.
Familiarity with GxP, 21 CFR Part 11, HIPAA/GDPR, and regulated IT best practices.
Experience in enterprise architecture, data integration, information security, and system interoperability.
Demonstrated ability to manage multi-site or multi-vendor IT projects in regulated environments.
Experience coordinating IT infrastructure support, help desk operations, onboarding/offboarding, or device management is a strong plus.
Excellent communication, leadership, and stakeholder engagement skills, with executive-level presence.
Pulmovant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We will not accept unsolicited resumes nor outreach from agencies. Please do not send agency resumes to our website or Roivant Sciences and affiliated employees. Thanks!
$125k-187k yearly est. Auto-Apply 6d ago
Manager, Application Services
Ucmg
Remote director of information services job
You're more valuable than ever - And that's just how we'll make you feel.
The Manager, Application Services (Workday) is responsible for the leadership, operational management, and continuous optimization of the Workday platform across the organization. This role ensures Workday supports business, People, and operational objectives while maintaining compliance with organizational policies and IT best practices. The Manager, Application Services will lead a team of Workday functional analysts, collaborate with cross-functional stakeholders, and manage vendor relationships to ensure Workday is optimized for performance, usability, and scalability. This position drives innovation, continuous improvement, and measurable outcomes in Workday application support and administration.
Qualifications
Education Required:
• Bachelor's degree in information technology, Computer Science, marketing, or a related field;
Licenses/Certifications Required:
• None
Work Experience Required:
• 8+ years of experience in application support and administration, with a focus on enterprise applications such as Workday, UKG, and Salesforce.
• 5+ years of experience in ERP solutions
• 5+ years of experience in Workday HCM and/or FINS
• 5+ years in a leadership role, managing teams and driving cross-functional collaboration.
• Strong understanding of change management and agile processes
Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Workday Certifications (HCM, FINS, Reporting, Security)
• Familiarity with HR, Financial and/or Accounting processes.
• Familiarity with Kainos products.
• Previous experience in health care industry.
Knowledge, Skills, and Abilities • This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Experience with Cloud based/SaaS Solutions. • Strong understanding of change management and Agile methodology and processes. • Experience with leading, building, developing, and mentoring a team of professionals. • Strong ability to collaborate and share information, knowledge, and experience with team members. • Strong problem-solving and analytical skills with a focus on system and team optimization. • Strong project management skills with the ability to scope work, develop a project plan/task, manage resources, and keep stakeholders updated. • Strong written, verbal communication and presentation skills. • Experience eliciting and documenting business requirements and translating them to system configuration. • Knowledge of stakeholder engagement strategies and effective communication techniques. • Skill in developing and sustaining collaborative relationships across the company and with customers. • Ability to build trust, maintain long-term partnerships, and influence decision-making through strong interpersonal and relationship management skills.
Essential Duties and Responsibilities
Operational Support & System Management • Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption. • Manage routine maintenance, patching, and system updates to maintain performance and security. • Monitor system performance and proactively address issues to ensure high availability and reliability. • Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness.
Team Leadership & Development • Lead and mentor Workday analysts, fostering a collaborative and high-performance culture. • Provide ongoing training and development opportunities to keep team skills current. • Conduct performance evaluations and provide feedback to team members to support their growth. • Identify and address skill gaps within the team, providing training and development opportunities as needed.
Strategic Planning & Execution • Develop and implement strategic plans for Workday application services that align with organizational goals. • Lead the execution of strategic initiatives to enhance Workday performance and support. • Ensure alignment of Workday services with business objectives and priorities. • Support governance processes and maintain an accurate inventory of Workday-related applications. • Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders. • Manage small to medium projects as needed.
Continuous Improvement & Innovation • Drive innovation in Workday application services by exploring new technologies and methodologies. • Implement continuous improvement initiatives to enhance application support processes and practices. • Encourage a culture of innovation and creativity within the team.
Stakeholder Engagement & Communication • Build and maintain strong relationships with key stakeholders to understand their needs and expectations. • Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication. • Gather feedback from stakeholders to inform improvements in Workday services. • Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services.
Risk Management & Compliance • Identify and mitigate risks related to Workday support and administration. • Ensure compliance with regulatory requirements and organizational policies. • Develop and implement risk management strategies to protect Workday services. • Prepare for and manage audits related to application compliance and data security
Performance Monitoring & Reporting • Develop and maintain performance metrics and KPIs to monitor the health of Workday application services. • Provide regular reports to senior leadership on application performance and support activities. • Use data-driven insights to inform decision-making and drive improvements
Resource Management • Allocate resources effectively to ensure the successful delivery of Workday application services. • Manage budgets and ensure cost-effective use of resources. • Balance competing priorities and adjust resource allocation as needed.
Customer Focus • Ensure a customer-centric approach to Workday support, prioritizing user satisfaction. • Address user concerns and issues promptly and effectively. • Implement feedback mechanisms to gather user input and improve Workday services
Technology Leadership • Stay current with industry trends and best practices in Workday support and administration. • Provide thought leadership on the adoption of new technologies and methodologies. • Lead the implementation of new tools and technologies to enhance Workday services.
GoHealth Core Values
GoHealth's Core Values, listed below, are essential functions of this position:
• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
GoHealth Leadership Principles
GoHealth's Leadership Principles, listed below, are essential functions for this position:
• Create Shared Purpose: Breathe life into our vision and mission. Speak to our future and create a line of sight for our team members. Set goals and communicate a plan of action. Empower others to deliver.
• Inspire and Motivate: Celebrate and share success. Grow and develop our team members. Provide direct feedback that enables others to reach their potential. Identify when to lead and embrace the opportunity to follow.
• Plan, Execute, Adapt and Deliver: Leverage analytics and experience to make better decisions. Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Identify, acknowledge, plan, implement and follow-up.
Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed (up to 5%). • Safety Equipment: May require the use of safety equipment for infection prevention.
Note: This is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.
Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.
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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. *****************************************
$105k-167k yearly est. Auto-Apply 8d ago
Director of Technical Product Management, Inference as a Service
Mara 3.8
Remote director of information services job
MARA is seeking a Director of Technical Product Management to lead the strategy, development, and deployment strategy for our IaaS platform. You'll bridge technical, operational, and customer-facing teams to build scalable inference infrastructure that supports real-world AI applications. Your focus will be on enabling clients to deploy and scale ML models on dedicated compute with maximum performance and uptime.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Define and drive the product vision and roadmap for our Inference as a Service offering.
· Gather and prioritize customer requirements from AI developers, enterprise users, and internal stakeholders.
· Collaborate with engineering, data center ops, and energy teams to ensure the compute infrastructure meets IaaS needs (e.g., GPU availability, latency targets).
· Work closely with sales and business development to support customer onboarding and ensure alignment with SLAs.
· Identify market trends, emerging AI inference patterns (LLMs, vision, etc.), and integrate them into product strategy.
· Define product KPIs, collect usage data, and iterate quickly based on performance insights.
· Ensure the IaaS platform meets compliance, cost-efficiency, and environmental goals.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· 8-12+ years of product management, ideally in data infrastructure, cloud services, or AI/ML domains.
· Strong technical understanding of ML inference workloads and GPU/accelerator environments.
· Proven experience launching infrastructure products or platforms used by technical teams.
· Excellent communication and stakeholder management skills across engineering and non-technical functions.
· Experience with tools like Kubernetes, Triton, or model-serving platforms is a plus.
$100k-152k yearly est. Auto-Apply 60d+ ago
Technical Services Director
OLLY
Remote director of information services job
WHO ARE WE?
We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY.
ABOUT YOU
You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement.
Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations.
KEY RESPONSIBILITIES
Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards.
Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise.
Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards.
Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies.
Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence.
Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently.
Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals.
CAPABILITIES + SKILLS REQUIRED
Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role.
Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports
Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies.
Leadership: Proven ability to lead and manage technical teams effectively.
Problem-Solving: Strong analytical and problem-solving skills.
Communication: Excellent verbal and written communication skills.
Innovation: Ability to drive innovation and continuous improvement in manufacturing processes.
WHAT TO EXPECT DURING THE INTERVIEW PROCESS
Initial video screen with a member of our Talent team
Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
Round 2: 2-3 conversations with team or cross functional Ollies
Final Round: Homework*
*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs
THE DETAILS
LOCATION: Remote, USA
HOURS: Full time, exempt (salary)
MANAGER: Chief Product Officer
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
TRAVEL: up to 50%
WHAT WE OFFER:
An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
4 weeks PTO + paid holidays + 12 Mental Health Days per year
100% Paid parental leave, Fertility + Adoption Benefits
Annual Bonus
401(k) plan with Employer Match
Hybrid Work + Wellness + Cell Phone Stipends
Free product
And much more!
$107k-149k yearly est. Auto-Apply 42d ago
Sr. Director, IT Infrastructure
Alpha II 3.3
Remote director of information services job
Job Description
Sr. Director, IT Infrastructure
Location: This is a remote position open to candidates based in US, preference for Eastern and Central Time Zone
Reports to: Chief Technology Officer
Who We Are
At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward - together.
✔Agile Mindset - We adapt and pivot with purpose.
✔ Relentless Resourcefulness - We find solutions, no matter the challenge.
✔ Raise Your Hand - We step up, own it, and contribute.
✔ Only What Matters - We simplify and focus on what drives impact.
✔ We Do Hard Things Together - We solve tough problems as a team.
We help healthcare providers get paid accurately and on time-without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems-so providers can focus on what matters most: patient care.
We help our customers make right easy-every day.
What You'll Do
Reporting to the CTO, the Chief Technology Officer, the Senior Director of IT will be responsible for shaping and executing the company's IT strategy, ensuring that all systems, applications, security, and technologies align with business goals. This role involves overseeing the entire IT department, leading digital transformation initiatives, and implementing efficient scaling solutions. It is critical for driving operational excellence and empowering innovation for business success.
In this role, you will:
IT Strategy & Leadership: Develop and implement a comprehensive IT strategy aligned with the company's goals and growth plans.
Technology Infrastructure: Lead the design, implementation, and maintenance of scalable and secure infrastructure, including cloud systems, data storage, and networking solutions.
In depth knowledge of the Azure Cloud environment including Kubernetes and the ability to scale solutions efficiently and effectively.
Team Development: Build, mentor, and manage a high-performing IT team to support company operations and ensure smooth technological execution across departments.
Help desk/Tech Support SLA's and Metrics. Implement processes/practices/workflows to improve customer satisfaction of committed ticket turnaround times.
Cybersecurity: Establish and oversee a robust cybersecurity framework to protect company data, intellectual property, and customer information.
Digital Transformation: Identify and lead initiatives for the implementation of new technologies, automating processes, and integrating systems to drive efficiency.
Collaboration & Stakeholder Management: Work closely with other departments (OPS, engineering, finance, HR, etc.) to ensure IT supports their needs while enhancing collaboration and productivity.
Vendor Management: Manage relationships with external vendors and service providers to ensure effective implementation and maintenance of tools, services, and software.
Budgeting & Cost Optimization: Develop and manage the IT budget, ensuring cost-effective solutions that balance performance and scalability with fiscal responsibility.
Disaster Recovery & Business Continuity: Design and implement disaster recovery and business continuity plans to mitigate potential risks to business operations.
Compliance & Governance: Ensure IT policies, procedures, and systems comply with industry regulations, standards, and best practices.
What You'll Bring
Bachelor's or master's degree in computer science, Information Technology, or a related field.
15+ years of experience in IT leadership roles, with a proven track record in scaling technology in a company with many acquisitions in a fast-growing environment.
Extensive experience in Data Center consolidation, post acquisitions.
Strong understanding of Azure cloud infrastructure and DevOps practices a must.
Experience in cybersecurity, data privacy, and managing compliance with relevant regulations (SOC, HIPAA, PCI, etc.).
Excellent leadership, communication, and collaboration skills, with the ability to work cross-functionally and influence at all levels.
Experience in digital transformation and automation is highly desirable.
Problem-solving mindset with the ability to make strategic decisions in a fast-paced environment.
This role is ideal for a strategic IT leader with a passion for driving innovation and a hands-on approach to problem-solving. If you're ready to lead and transform an IT team into a cutting-edge tech team at a mature PE owned firm, applications are welcomed!
Equal Employment Opportunity:
Aptarro is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class. class.
$110k-167k yearly est. 11d ago
Director, IT Systems Product Strategy Americas
Vertiv 4.5
Director of information services job in Westerville, OH
The Director, IT Systems Product Strategy - Americas ensures alignment between Americas Sales organization, Americas Sales Operations organization, Americas Finance organization, and the IT Systems Business Unit organization regarding pipeline, orders, sales, and other key financial metrics for the IT Systems Business Unit. Reporting directly to the Vice President, Strategy and Portfolio Growth for the Americas, this role will also drive visibility and monitoring of regional IT Systems product margins, including pricing initiatives, VAVE, cost-out programs, etc. The role will lead product-related strategic planning processes for the Americas region related to the IT Systems Business unit. It will also define product business cases for new product development and execute on existing products. Finally, this role will serve as a unified market and customer intelligence provider for the Americas Region.
RESPONSIBILITIES
Lead analysis of and efforts to improve the margin and profitability of the IT Systems Business Unit and its subsidiary Product Lines.
Serve as a key contributor for the Americas Region for IT Systems related topics in Pipeline, Orders, Sales, and Demand Planning meetings.
Define and execute pricing strategies in partnership with the IT Systems Business Unit, Americas Finance, Sales, and Sales Ops.
Serve as the key stakeholder for the Americas region for IT Systems related NPDI product launches.
Liaise closely with the Americas IT Systems Technical Sales/Application Engineering Teams.
Research market trends, demand drivers, customer needs, and the competitive landscape.
Partner with the IT Systems Business Unit, Sales and Sales Ops to ensure Sales Enablement processes and best practices are established for new and evolving products.
Collect voice of customers and product business cases and share with global products teams.
Develop and track metrics to evaluate post-launch sales performance of new offerings, including pipeline and quotation.
Lead IT Systems Strategic Planning efforts for the Americas Region, partnering with the IT Systems Business Unit, the Americas Strategy Team, the Americas Finance Team, and Americas Sales Teams.
QUALIFICATIONS
Bachelor's degree in Engineering, Business, or a related field; Master's degree in Engineering or Business Administration is preferred.
8-10 years in technical, product service, strategic planning, sales, marketing or directly related experience.
Experience with IT Systems products and solutions preferred.
Strong business acumen and ability to act as a CEO for the products being covered.
Ability to quickly develop cross-functional relationships to achieve business objectives.
Technical expertise to translate stakeholder needs/pain points to solutions.
Able to combine long-term and short-term goals by setting priorities.
Ability to interact with all levels within the organization from entry level to executive.
Attitude to act as a leader in their role and with curiosity in all that's new (market trends, new technologies etc.).
Language skills: fluent in English, written and verbal required.
Proficiency with Microsoft Office suite, Smartsheet and other business applications.
PHYSICAL & ENVIRONMENTAL DEMANDS
No special physical requirements.
TIME TRAVEL REQUIRED
Up to 10% as needed.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
$101k-144k yearly est. Auto-Apply 43d ago
Manager, Epic Revenue Cycle Applications - Business Applications/Information Solutions (Remote)
Musckids
Remote director of information services job
The Manager, Epic Revenue Cycle Applications reports to the Director, Business Applications as part of the MUSC Associate CIO Applications team supporting MUSC's clinical, research, and academic missions. This role provides oversight and leadership of the Business applications team and for the implementation, monitoring, and maintenance of all applications within the portfolio. This role manages the people, process, and technology components of designated Business applications including but not limited to the following: Epic Resolute Hospital Billing and Claims, Epic Resolute Professional Billing and claims, as well as the Epic Health Information Management.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005304 SYS - IS Revenue Cycle & Epic HIM
Pay Rate Type
Salary
Pay Grade
Health-32
Scheduled Weekly Hours
40
Work Shift
The Manager, Epic Revenue Cycle Applications reports to the Director, Business Applications as part of the MUSC Associate CIO Applications team supporting MUSC's clinical, research, and academic missions. This role provides oversight and leadership of the Business applications team and for the implementation, monitoring, and maintenance of all applications within the portfolio. This role manages the people, process, and technology components of designated Business applications including but not limited to the following: Epic Resolute Hospital Billing and Claims, Epic Resolute Professional Billing and claims, as well as the Epic Health Information Management.
Additional Job Description
Required Education/Skills/Work Experience:
A bachelor's degree in a technical discipline, business or healthcare administration, or related field required; master's preferred. Ten (10) years of experience supporting clinical information systems may be considered in lieu of a bachelor's degree. A minimum of five (5) years' direct experience delivering and supporting healthcare systems/applications.
Required experience/skills:
Strong interpersonal and leadership skills;
Proven experience building stakeholder relations and customer service;
Ability to research and develop a strategy to grow teams and manage applications;
Strong communication and presentation and communication (written/verbal) skills.
Demonstrated expertise implementing and/or upgrading an integrated electronic health record (EHR)
Preferred experience/skills:
Experience with Epic with at least one Epic certification;
Other related certifications to include PMP, ITIL, Six Sigma, Informatics;
Patient engagement experience.
Physical Requirements
Mobility & Posture
Standing: Continuous
Sitting: Continuous
Walking: Continuous
Climbing stairs: Infrequent
Working indoors: Continuous
Working outdoors (temperature extremes): Infrequent
Working from elevated areas: Frequent
Working in confined/cramped spaces: Frequent
Kneeling: Infrequent
Bending at the waist: Continuous
Twisting at the waist: Frequent
Squatting: Frequent
Manual Dexterity & Strength
Pinching operations: Frequent
Gross motor use (fingers/hands): Continuous
Firm grasping (fingers/hands): Continuous
Fine manipulation (fingers/hands): Continuous
Reaching overhead: Frequent
Reaching in all directions: Continuous
Repetitive motion (hands/wrists/elbows/shoulders): Continuous
Full use of both legs: Continuous
Balance & coordination (lower extremities): Frequent
Lifting & Force Requirements
Lift/carry 50 lbs. unassisted: Infrequent
Lift/lower 50 lbs. from floor to 36”: Infrequent
Lift up to 25 lbs. overhead: Infrequent
Exert up to 50 lbs. of force: Frequent
Examples:
Transfer 100 lb. non-ambulatory patient = 50 lbs. force
Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
Push patient stretcher one-handed = 25 lbs. force
Vision & Sensory
Maintain corrected vision 20/40 (one or both eyes): Continuous
Recognize objects (near/far): Continuous
Color discrimination: Continuous
Depth perception: Continuous
Peripheral vision: Continuous
Hearing acuity (with correction): Continuous
Tactile sensory function: Continuous
Gross motor with fine motor coordination: Continuous
Selected Positions:
Olfactory (smell) function: Continuous
Respirator use qualification: Continuous
Work Environment & Conditions
Effective stress management: Continuous
Rotating shifts: Frequent
Overtime as required: Frequent
Latex-safe environment: Continuous
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************
$109k-139k yearly est. Auto-Apply 6d ago
Director of IT Infrastructure
SB Financial Group Inc. 4.0
Director of information services job in Dublin, OH
Job Description Education
List education requirements
A B.S. or B.A. degree in Computer Science, Information Systems, Information Technology, or equivalent
Experience
A minimum of five (7-10) years' of experience successfully managing technology and leading IT infrastructure teams in a financial services organization. Hands-on experience implementing technology improvements and running project implementation leveraging outsourcing models. Minimum of 5 years of experience in technical disciplines included in the areas of responsibility for this area.
Preferred Skills
Microsoft platform including Office365, Windows Server, and Domain Controllers.
Cisco Phone Systems and VOIP.
Project Management and technology deployment.
Administration of cloud based solutions.
Experience with SQL and SQL database administration.
Information Security.
VMWare management
Role and Responsibilities
Hands-on Leader reporting to the Chief Technology Innovation Officer, responsible for managing the vision, implementation and operations of our IT Infrastructure for State Bank and affiliates across 25 locations in our footprint. The Director of IT Infrastructure will partner with key internal stakeholders to improve and evolve our digital transformation, while maintaining Information Security across our technology platforms.
Manage the following technology components for SB Financial: Phone System, Telecommunications, Networking, Data Center, Desktop computing, Disaster Recovery, Core Applications, Collaboration Tools, Help Desk, Backups, Data Protection.
Essential Duties
Develop a Technology Infrastructure strategy and implementation roadmap in collaboration with CTIO and other business leaders.
Understanding of IT trends and opportunities that can create business value.
Member of the IT Strategic Council.
Participate in strategic activities to continue development of our enterprise architecture, cloud and outsourcing strategies.
Lead and develop a team of professionals to improve working knowledge of technology used within the bank organization and assist in the effective adoption and usage of technology with the end user community.
Manage technology infrastructure planning and deployment utilizing project management methodologies.
Maintain Company-wide Technology Operation Services within the established Service Level Agreements.
Lead our Disaster Recovery Plan and testing activities.
Leverage 3rd party vendors for the execution of projects and maintenance activities as required.
Balance tactical and strategic demands.
Actively manage relevant Vendor Relationships and our Technology Replacement Program.
Actively monitor for software vulnerabilities and oversee our Patching program.
Ensure all activities follow proper SDLC practices including testing.
Actively participate in the User Access Management process by executing required onboarding and off-boarding procedures. Conduct quarterly User Access Reviews for the set of applications assigned.
Develop best practices and operating procedures to support sustained operational efficiency.
Collaborate with relevant personnel to provide information for IT audits and examinations.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
19. Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to insure the smooth and efficient flow of information.
20. Complies with established operating policies and procedures in order to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements.
21. Communicates with management and staff personnel in order to integrate goals and activities.
22. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
23. Lead the implementation and operation of cybersecurity and compliance controls throughout our IT infrastructure
24. Lead IT helpdesk services and practices company-wide including required third-party vendors to support request and incident management.
25. Maintains appropriate records and provides assigned reports.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.
Physical Requirements
Occasionally ascends/descends stairs to move through the different floors of the location.
Must be able to position self to accomplish tasks in various environments including tight and confined spaces.
Must be able to remain in a stationary position more than two-thirds of the time.
The person in this position needs to occasionally move about inside the office to accomplish tasks.
Occasionally adjust or move objects up to 20 pounds in all directions.
Frequently communicates with others to exchange information.
Constantly moves wrists, hands, and/or fingers.
Must be able to operate motor vehicles or heavy equipment.
Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
Occasionally exposed to high temperatures and low temperatures.
Occasionally has to work around noisy environments.
Occasionally exposed to outdoor elements such as precipitation and wind.
Occasionally exposed to hazardous conditions.
Occasionally exposed to poor ventilation.
Occasionally has to work around small and/or enclosed spaces.
Medium work that includes moving objects up to 50 pounds.
$119k-151k yearly est. 4d ago
Manager, Epic Revenue Cycle Applications - Business Applications/Information Solutions (Remote)
MUSC (Med. Univ of South Carolina
Remote director of information services job
The Manager, Epic Revenue Cycle Applications reports to the Director, Business Applications as part of the MUSC Associate CIO Applications team supporting MUSC's clinical, research, and academic missions. This role provides oversight and leadership of the Business applications team and for the implementation, monitoring, and maintenance of all applications within the portfolio. This role manages the people, process, and technology components of designated Business applications including but not limited to the following: Epic Resolute Hospital Billing and Claims, Epic Resolute Professional Billing and claims, as well as the Epic Health Information Management.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005304 SYS - IS Revenue Cycle & Epic HIM
Pay Rate Type
Salary
Pay Grade
Health-32
Scheduled Weekly Hours
40
Work Shift
The Manager, Epic Revenue Cycle Applications reports to the Director, Business Applications as part of the MUSC Associate CIO Applications team supporting MUSC's clinical, research, and academic missions. This role provides oversight and leadership of the Business applications team and for the implementation, monitoring, and maintenance of all applications within the portfolio. This role manages the people, process, and technology components of designated Business applications including but not limited to the following: Epic Resolute Hospital Billing and Claims, Epic Resolute Professional Billing and claims, as well as the Epic Health Information Management.
Additional Job Description
Required Education/Skills/Work Experience:
A bachelor's degree in a technical discipline, business or healthcare administration, or related field required; master's preferred. Ten (10) years of experience supporting clinical information systems may be considered in lieu of a bachelor's degree. A minimum of five (5) years' direct experience delivering and supporting healthcare systems/applications.
Required experience/skills:
* Strong interpersonal and leadership skills;
* Proven experience building stakeholder relations and customer service;
* Ability to research and develop a strategy to grow teams and manage applications;
* Strong communication and presentation and communication (written/verbal) skills.
* Demonstrated expertise implementing and/or upgrading an integrated electronic health record (EHR)
Preferred experience/skills:
* Experience with Epic with at least one Epic certification;
* Other related certifications to include PMP, ITIL, Six Sigma, Informatics;
* Patient engagement experience.
Physical Requirements
* Mobility & Posture
* Standing: Continuous
* Sitting: Continuous
* Walking: Continuous
* Climbing stairs: Infrequent
* Working indoors: Continuous
* Working outdoors (temperature extremes): Infrequent
* Working from elevated areas: Frequent
* Working in confined/cramped spaces: Frequent
* Kneeling: Infrequent
* Bending at the waist: Continuous
* Twisting at the waist: Frequent
* Squatting: Frequent
* Manual Dexterity & Strength
* Pinching operations: Frequent
* Gross motor use (fingers/hands): Continuous
* Firm grasping (fingers/hands): Continuous
* Fine manipulation (fingers/hands): Continuous
* Reaching overhead: Frequent
* Reaching in all directions: Continuous
* Repetitive motion (hands/wrists/elbows/shoulders): Continuous
* Full use of both legs: Continuous
* Balance & coordination (lower extremities): Frequent
* Lifting & Force Requirements
* Lift/carry 50 lbs. unassisted: Infrequent
* Lift/lower 50 lbs. from floor to 36": Infrequent
* Lift up to 25 lbs. overhead: Infrequent
* Exert up to 50 lbs. of force: Frequent
* Examples:
* Transfer 100 lb. non-ambulatory patient = 50 lbs. force
* Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
* Push patient stretcher one-handed = 25 lbs. force
* Vision & Sensory
* Maintain corrected vision 20/40 (one or both eyes): Continuous
* Recognize objects (near/far): Continuous
* Color discrimination: Continuous
* Depth perception: Continuous
* Peripheral vision: Continuous
* Hearing acuity (with correction): Continuous
* Tactile sensory function: Continuous
* Gross motor with fine motor coordination: Continuous
* Selected Positions:
* Olfactory (smell) function: Continuous
* Respirator use qualification: Continuous
* Work Environment & Conditions
* Effective stress management: Continuous
* Rotating shifts: Frequent
* Overtime as required: Frequent
* Latex-safe environment: Continuous
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************
$98k-125k yearly est. 5d ago
Learn more about director of information services jobs