Post job

Director Of Information Technology Services remote jobs - 860 jobs

  • VP of Technical Services: AI-Driven Self-Service Hybrid

    Cerebras 4.2company rating

    Remote job

    A leading performance management software company is seeking a VP of Technical Services to lead customer education, professional services, and technical support. This hybrid role, based in Menlo Park, requires strong leadership and an innovative approach to transforming customer enablement. Candidates should have significant post-sales experience and a track record of driving strategic change. The position offers competitive benefits including comprehensive health coverage and flexible vacation days. #J-18808-Ljbffr
    $153k-217k yearly est. 5d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Senior Technical Accounting & Advisory Manager - Hybrid SF

    CBIZ Employee Services Organization 4.6company rating

    Remote job

    A leading accounting and advisory firm is seeking a Technical & Transactional Accounting Manager to deliver specialized advisory services to a diverse client base. You will manage technical accounting projects, build relationships with clients, and ensure compliance with reporting standards. A minimum of five years' experience in accounting, along with a CPA certification, is required. The role is hybrid based in San Francisco, CA, offering a competitive salary range of $130,000 to $175,000. #J-18808-Ljbffr
    $130k-175k yearly 4d ago
  • CIO - Global Infrastructure & Energy Fundraising (Remote)

    Barupon LLC

    Remote job

    A multi-sector infrastructure and energy company is seeking a Chief Investment Officer (CIO) to spearhead capital market efforts for large-scale projects. Responsibilities include developing fundraising strategies, managing global investor relations, and ensuring compliance with securities laws. The ideal candidate will have over 10 years of experience in infrastructure investment and a proven track record in raising significant capital. Competitive compensation and benefits are offered, with flexibility for remote work discussions. #J-18808-Ljbffr
    $94k-162k yearly est. 2d ago
  • Senior Managing Director, Equity Compensation Services

    Soteria Reinsurance Ltd.

    Remote job

    A leading financial services firm is seeking a Vice President, Managing Director for their Stock Plan Services. This remote position requires extensive experience in Relationship Management within the equity compensation field. You will be accountable for maintaining client relationships, ensuring satisfaction, and managing operational effectiveness and profitability. The ideal candidate will have strong analytical skills, demonstrate excellence in client service, and bring over 10 years of industry experience. A comprehensive benefits package and a dynamic work environment are offered. #J-18808-Ljbffr
    $105k-165k yearly est. 2d ago
  • Remote Senior Technical Accounting Manager - IPOs, M&A

    Connor Group 4.8company rating

    Remote job

    A specialized professional services firm is seeking a Senior Manager to lead client engagements and mentor teams in San Francisco. The role involves direct client interaction, project management, and enhancing firm relationships. Candidates should have over 7 years of public accounting experience, preferably with a CPA and a strong technical accounting background. Opportunities for growth and a collaborative culture are emphasized, including flexible working arrangements. #J-18808-Ljbffr
    $139k-184k yearly est. 3d ago
  • People Information Systems & Analytics Manager

    Calyxo, Inc.

    Remote job

    Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology. Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere. Summary: The People Information Systems & Analytics Manager will own configuration, integrations, data integrity, reporting, and user enablement across Calyxo's People technology stack. In addition to ensuring reliable day-to-day operations, this role drives a robust "People Analytics" capability: designing reconciled datasets across systems, building executive-ready dashboards and automated refreshes, developing forecasting and scenario models and establishing data-quality rules and governance. The People Information Systems & Analytics Manager translates business needs into scalable system solutions, leads change management to drive adoption, and communicates clear, insight-rich narratives that inform decisions for HR, Finance, and business leaders. This is a hybrid position located in the Pleasanton, CA. We are also open to fully remote option in the west coast for the right candidate. In This Role, You Will: HRIS & Systems Administration Serve as the primary administrator for our HR tech stacks, including configuration, user permissions, organizational structures, and master data. Maintain seamless data flows between tech stacks, partnering with IT and vendors to design, test, deploy, and monitor integrations. Manage release notes and system upgrades; plan sandbox testing, user acceptance, and production cutovers with appropriate compliance controls. Own HRIS incident triage and resolution, documenting root cause, permanent fixes, and preventive controls; maintain SOPs and configuration documentation. Data Management & Compliance Audit and reconcile People data (e.g., demographics, compensation, benefits, employment status) to ensure accuracy and completeness across systems. Ensure HR data practices and system configurations meet policy, privacy, and audit requirements. Support internal/external audits with evidence and remediation plans. Partner with Benefits and Payroll to validate ACA-related deduction codes, eligibility data, and pay/benefit impacts. Process Improvement & Automation Translate business requirements into system solutions that simplify and scale People processes (onboarding, promotions/transfers, merit cycles, leaves, offboarding). Lead automation initiatives using platform capabilities (e.g., HiBob workflows, Greenhouse automation, Paylocity feeds) to reduce manual work and error risk. Drive change management for new features and integrations-create rollout plans, communications, job aids, and training that ensure strong adoption. Data Analytics & Reporting Design and maintain People analytics datasets combining sources across HR tech stacks to deliver trusted, reconciled metrics. Build executive-ready dashboards (headcount, attrition, hiring funnel, offer acceptance, compensation trends, benefit enrollment/utilization, leave impact) and automate refresh cycles. Develop forecasting and scenario models to support workforce planning, merit cycles, and benefits affordability analyses (e.g., ACA safe harbor checks, premium contributions). Establish data quality rules and monitoring for critical fields (employee status, job/level, compensation, deduction codes, eligibility) with alerting and remediation playbooks. Partner with Finance and People leadership to align KPI definitions and metadata; publish data dictionaries and governance standards for cross-functional use. Perform root-cause analyses on discrepancies between systems (e.g., HRIS vs payroll vs benefits) and drive corrective actions across owners and vendors. Drive ad hoc insights using advanced Excel and BI tooling; translate findings into clear narratives and recommendations for leaders and business partners. Enablement & Vendor Management Provide expert user support and training to HR team members and managers; maintain a searchable library of guides and knowledge articles. Manage vendor relationships (SLAs, release roadmaps, issue escalation) to meet business needs. Who You Will Report To: Director, People Operations Requirements: Bachelor's degree in Human Resources, Information Systems, Data Analytics, Business Administration, or related field required; HR/HRIS certifications preferred. 8+ years in HRIS/People Systems roles, preferably in high-growth, regulated environments. Hands-on configuration and administration experience with HiBob, Greenhouse, Paylocity, plus integration exposure to bSwift and Cocoon. Advanced Excel skills; comfort with structured data and report automation. Clear written/verbal communication; ability to translate technical concepts for non-technical users. High attention to detail, strong problem-solving, and project management skills. Experience working in a fast-paced, high-growth company with evolving business needs. Full-time employment Must be able to sit for up to 8 hours/day Compliance with relevant county, state, and Federal rules regarding vaccinations. What We Offer: At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. We also offer an attractive compensation package, which includes: A competitive base salary range of $130,000 - $170,000 and variable incentive plan Stock options - ownership and a stake in growing a mission-driven company Employee benefits package that includes 401(k), healthcare insurance and paid vacation Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Disclaimer: At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following: Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture. Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment. Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of . If you receive a request for information from any other domain, please contact us directly at to verify the legitimacy of the communication. We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.
    $130k-170k yearly 2d ago
  • IT Category Manager - Remote

    Symetra 4.6company rating

    Remote job

    Symetra has an exciting opportunity to join our team as an IT Category Manager! About the role In this role, you'll lead sourcing and procurement for IT categories including software, SaaS, hardware, cloud, AI, telecom, and professional services. You will negotiate contracts, manage supplier relationships, and drive sourcing strategies to optimize cost, quality, and performance. What You will Do Negotiate and draft complex contracts, amendments, and SOWs. Partner with stakeholders and legal teams to ensure compliance and risk management. Lead RFx processes, market analysis, and supplier evaluations. Develop sourcing strategies and maintain vendor performance metrics. Improve processes to strengthen vendor management capabilities. Handle renewals, renegotiations, and procurement of IT tools and services. Why Work at Symetra Here's what some of our employees have to say about why they work at Symetra: "If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy J. G., Sr. Product Owner "We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" - Stephanie F., VP Customer Service & Operations What we offer you Benefits and Perks We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $103,300 - $172,200 plus eligibility for annual bonus program Who You Are High school diploma required; bachelor's degree preferred. Certifications or designations relevant to the field highly preferred (CPM, CSMP, CSM, PMP, Six Sigma). 5+ years of relevant experience in IT sourcing and vendor management required. Strong project management and communication skills. Skilled negotiator with strong analytical and problem-solving abilities. Strategic thinker who influences and mentors others. Excellent at relationship building and driving consensus. Collaborative, adaptable, and effective in complex environments. Excels at organization and applies high attention to detail. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered
    $103.3k-172.2k yearly 6d ago
  • IT Operations Associate Manager / TS/SCI / Onsite: Sunnyvale, CA

    Lockheed Martin 4.8company rating

    Remote job

    **Description:** **Your Mission:** Lockheed Martin \(LM\) Space is searching for an IT Operations Associate Manager for our Sensing & Warning \(S&W\) mission segment under the National Security Space Line of Business\. As a S&W IT Operations Associate Manager, the successful candidate will manage and lead a team of IT professionals for multiple classified systems which includes infrastructure and application deployments, new technology insertion, program, project and budget management, schedule and staffing requirements\. The candidate will also coordinate with program management and technical leads to coordinate program operations, new environment stand\-up and integration of various classified services\. This candidate will also be responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions\. **Why Join Us?** The Enterprise Business & Digital Transformation organization is responsible for developing strategies and implementing integrated, cross\-functional solutions that transform operations through technology, culture, and processes to deliver business\-based outcomes\. It is comprised of the corporation's Digital Transformation and Enterprise Information Technology teams, with more than 4,700 professionals worldwide\. Together, we'll redefine the boundaries of innovation, drive change, and ensure the success of our partners in the US Department of Defense\. Let's make history and leave a lasting impact on the future of Classified IT services\! **What's In It For You** From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, Learn more about Lockheed Martin's comprehensive benefits package here\. How about Fridays off? This role is scoped on a 4x10 schedule\! All work must be performed on\-site in our secure facility in Sunnyvale, CA - and it may include some occasional off\-shift hours, weekends, and limited travel\. **\*\*In light of current internal business pressures, priority consideration will be given to qualified candidates who are currently affiliated with the Enterprise Operations' EBDT \(Enterprise Business & Digital Transformation\) organization\.\*\*** **Basic Qualifications:** - Active TS/SCI or higher at time of application - Prior experience leading people, projects, or teams - Understanding of classified IT system architectures and multi\-site connections - Experience with management of IT systems including storage, servers, networking devices - Experience leading and managing IT requirements and executing project management schedules through completion - Demonstrated ability to work seamlessly across organization boundaries - Ability to coordinate with other sites, business areas, programs and functional areas to coordinate daily operations as well as program coordination and adoption **Desired Skills:** -Experience with leading an Agile team and/or understanding of Agile principles -Understanding of 1LMX tools and capabilities - Highly motivated and able to prioritize and integrate multiple projects - Strong understanding of information security trends and current industry focus areas, Technical experience with vulnerability management, normal infrastructure/perimeter protections, information security best practices - Demonstrated process improvement success - Strong communication and critical thinking skills\. **Security Clearance Statement:** This position requires a government security clearance, you must be a US Citizen for consideration\. **Clearance Level:** TS/SCI w/Poly **Other Important Information You Should Know** **Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match\. Should this match be identified you may be contacted for this and future openings\. **Ability to Work Remotely:** Onsite Full\-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility\. **Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees\. Schedules range from standard 40 hours over a five day work week while others may be condensed\. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits\. **Schedule for this Position:** 4x10 hour day, 3 days off per week **Pay Rate:** The annual base salary range for this position in California, Massachusetts, and New York \(excluding most major metropolitan areas\), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $104,500 \- $184,115\. For states not referenced above, the salary range for this position will reflect the candidate's final work location\. Please note that the salary information is a general guideline only\. Lockheed Martin considers factors such as \(but not limited to\) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer\. **Benefits offered:** Medical, Dental, Vision, Life Insurance, Short\-Term Disability, Long\-Term Disability, 401\(k\) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays\. \(Washington state applicants only\) Non\-represented full\-time employees: accrue at least 10 hours per month of Paid Time Off \(PTO\) to be used for incidental absences and other reasons; receive at least 90 hours for holidays\. Represented full time employees accrue 6\.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays\. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year\. This position is incentive plan eligible\. **Pay Rate:** The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $120,100 \- $208,150\. For states not referenced above, the salary range for this position will reflect the candidate's final work location\. Please note that the salary information is a general guideline only\. Lockheed Martin considers factors such as \(but not limited to\) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer\. **Benefits offered:** Medical, Dental, Vision, Life Insurance, Short\-Term Disability, Long\-Term Disability, 401\(k\) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays\. This position is incentive plan eligible\. **Lockheed Martin is an equal opportunity employer\. Qualified candidates will be considered without regard to legally protected characteristics\.** **The application window will close in 90 days; applicants are encouraged to apply within 5 \- 30 days of the requisition posting date in order to receive optimal consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work\. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility\. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work\. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility\. If this sounds like a culture you connect with, you're invited to apply for this role\. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications\. **Experience Level:** Experienced Professional **Business Unit:** ENTERPRISE BUSINESS SERVICES **Relocation Available:** Possible **Career Area:** Information Technology **Type:** Full\-Time **Shift:** First
    $104.5k-208.2k yearly 57d ago
  • IT Platform Services Manager (Must Reside in Texas)

    Randolph-Brooks Federal Credit Union 4.0company rating

    Remote job

    Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Platform Services Manager to join our amazing IT Platform Services team! The IT Platform Services Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The IT Platform Services Manager is a technical leader responsible for managing teams of Systems Administrators and Engineers in the effective administration of technology systems to facilitate operational and strategic outcomes. Areas of oversight include server and database administration, vulnerability management, and implementation of automation solutions. Essential Functions and Responsibilities: Provide training, coaching, mentoring and communication regarding employee performance Ensure adherence to policies, procedures and guidelines by all designated team members Ensure all technologies are kept current and in compliance with internal and regulatory recommendations Maintain current technical and process knowledge to effectively guide solution design and troubleshooting Conduct capacity planning and performance analysis of applicable systems and infrastructure Prepare and maintain disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes Ensure teams provide efficient support for all IT disciplines as defined by internal support SLAs Participate in Platform Services projects as SME or advisory role to support mature technical solution design and facilitate business outcomes Mentor and train team members for effective succession planning Respond to after-hours emergency calls or planned after-hours events as designated All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: Bachelor's degree in Information Systems, Computer Science, or closely related field; OR successful completion of a relevant program from an accredited technical school; OR an equivalent of four years of work-related experience in lieu of degree Minimum of five years of job-related experience Minimum of five years technical systems administration/engineering experience Experience with Oracle Experience with SQL Experience with Linux Experience with general database technologies and principles Experience with Linux technologies and principles Experience with storage area network technologies Experience with DNS, DHCP concepts Working knowledge of IT Security vulnerability management best practices Understanding of networking concepts All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
    $37k-50k yearly est. Auto-Apply 21d ago
  • IT Service Manager (IN-Remote)

    Snapscale

    Remote job

    About the Role We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs). If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for. This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day. Key Responsibilities Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high. Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance. Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload. Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores. Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations. Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence. Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy. What You Bring Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment. Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings. Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments. Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent. Crisis Management: Calm, confident handling of client escalations and technical emergencies. Analytical Mindset: Ability to interpret metrics and make informed operational decisions.
    $98k-131k yearly est. 60d+ ago
  • Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE

    Solutionhealth

    Remote job

    Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs. What You'll Do: * Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff * Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results * Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo * Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs * Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors * Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation Who You Are: Education: * Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred. Licensure/Certification: * Certification in Resolute HB or Resolute PB, Required Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered. Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required. SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
    $102k-138k yearly est. Auto-Apply 43d ago
  • Director, Technical Professional Services

    Gehc

    Remote job

    SummarySolutions for Enterprise Imaging (SEI) is looking for a dynamic, growth-minded enterprise software services professional to lead a team of technical specialists and integration experts in delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers across the US and Canada. This leadership role, reporting into the VP of Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, and successful implementation of on-premises and cloud solutions. Driving the adoption a global delivery model, enhancing quality, efficiency and time to value for customers, and getting ready for increasingly cloud-first deployments, are key focus areas for transformation. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities: Become a trusted advisor to customers. Create, maintain and assume accountability for a culture of high customer service and satisfaction. Provide strategic leadership to team, foster professional growth, drive high standard for performance and development. Engage with customers to ensure project success through the pre-sales to implementation lifecycle. Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs. Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices. Apply lean methodologies to enhance operational productivity and drive continuous improvement. Weekly, monthly and quarterly reporting on regional services operations. Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders. Qualifications and Competencies: Bachelor or Master's degree in computer sciences, healthcare systems, IT, business or equivalent. Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software. At least 3 years of experience leading cloud solution implementations in healthcare. Track record of building and leading high-performing, multi-cultural, global delivery teams. Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems. Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements. Planning, prioritizing, reporting, problem solving and analytical capabilities. Excellent verbal and written communication skills, executive-level presentation experience. Strong interpersonal and leadership abilities. Attention to detail and a concern for quality. This role does not offer visa sponsorship or relocation assistance. Travel expectation is around 20%. #LI-CH3 #Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $134,400.00-$201,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 25, 2026
    $134.4k-201.6k yearly Auto-Apply 25d ago
  • Director of Technical Product Management, Inference as a Service

    Mara 3.8company rating

    Remote job

    MARA is seeking a Director of Technical Product Management to lead the strategy, development, and deployment strategy for our IaaS platform. You'll bridge technical, operational, and customer-facing teams to build scalable inference infrastructure that supports real-world AI applications. Your focus will be on enabling clients to deploy and scale ML models on dedicated compute with maximum performance and uptime. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Define and drive the product vision and roadmap for our Inference as a Service offering. · Gather and prioritize customer requirements from AI developers, enterprise users, and internal stakeholders. · Collaborate with engineering, data center ops, and energy teams to ensure the compute infrastructure meets IaaS needs (e.g., GPU availability, latency targets). · Work closely with sales and business development to support customer onboarding and ensure alignment with SLAs. · Identify market trends, emerging AI inference patterns (LLMs, vision, etc.), and integrate them into product strategy. · Define product KPIs, collect usage data, and iterate quickly based on performance insights. · Ensure the IaaS platform meets compliance, cost-efficiency, and environmental goals. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · 8-12+ years of product management, ideally in data infrastructure, cloud services, or AI/ML domains. · Strong technical understanding of ML inference workloads and GPU/accelerator environments. · Proven experience launching infrastructure products or platforms used by technical teams. · Excellent communication and stakeholder management skills across engineering and non-technical functions. · Experience with tools like Kubernetes, Triton, or model-serving platforms is a plus.
    $100k-152k yearly est. Auto-Apply 60d+ ago
  • Technical Services Director

    OLLY

    Remote job

    WHO ARE WE? We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY. ABOUT YOU You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement. Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations. KEY RESPONSIBILITIES Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards. Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise. Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards. Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies. Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence. Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently. Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals. CAPABILITIES + SKILLS REQUIRED Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role. Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies. Leadership: Proven ability to lead and manage technical teams effectively. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Innovation: Ability to drive innovation and continuous improvement in manufacturing processes. WHAT TO EXPECT DURING THE INTERVIEW PROCESS Initial video screen with a member of our Talent team Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team Round 2: 2-3 conversations with team or cross functional Ollies Final Round: Homework* *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs THE DETAILS LOCATION: Remote, USA HOURS: Full time, exempt (salary) MANAGER: Chief Product Officer PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. TRAVEL: up to 50% WHAT WE OFFER: An opportunity to work with an intelligent, inspiring, and extraordinarily fun team We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance 4 weeks PTO + paid holidays + 12 Mental Health Days per year 100% Paid parental leave, Fertility + Adoption Benefits Annual Bonus 401(k) plan with Employer Match Hybrid Work + Wellness + Cell Phone Stipends Free product And much more!
    $107k-149k yearly est. Auto-Apply 44d ago
  • Senior Director, IT Strategy, Operations & Execution

    Vertex 4.7company rating

    Remote job

    The Senior Director, IT Strategy, Operations & Execution serves as the VP, OCIO's right hand in executing the enterprise IT and Digital Business Services (DBS) strategy and operating model. This leader drives IT governance, financial and supplier performance, strategic execution, and transformation management. The role oversees IT strategy execution, financial planning & analysis, chargebacks, value realization, the Strategic Response Team (SRT), IT post-merger Integration Management Office (IMO), vendor/supplier governance, and the Enterprise Architecture Review Board (EARB). This position is accountable for building and leading the Strategy Execution Office, managing enterprise-wide performance tracking, and orchestrating transformation initiatives across DBS. The Senior Director also leads organizational redesign, global sourcing models (onshore/GCC), and portfolio governance to ensure disciplined execution, enterprise alignment, and measurable business value. Critically, this leader brings AI literacy and digital fluency to accelerate operational efficiency, optimize execution, and scale value realization through emerging technologies and innovation frameworks. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Strategic Execution & Governance Act as trusted advisor and execution partner to the VP, OCIO in delivering the DBS strategy and target operating model. Manage OCIO cadence, governance frameworks, and enterprise reporting. Build and lead the Strategy Execution Office, ensuring discipline, transparency, and alignment to corporate objectives. Oversee the Enterprise Architecture Review Board (EARB). Direct board-level reporting, initiative tracking, and cross-functional alignment. Financial & Vendor Performance Own DBS budget, chargeback model, and financial performance. Drive transparency, accountability, and measurable value realization across IT/DBS initiatives. Govern supplier performance and oversee major vendor contracts (Accenture, BCG, Salesforce, Workday, etc.). Establish strategic supplier management and proactive optimization practices. Transformation Leadership Lead organizational redesign and modernization of GCC/onshore sourcing models. Oversee IT Transformation Management staff and the DBS GCC Coordination Office. Drive portfolio governance, escalation management, and enterprise readiness. Ensure effective change management and transformation orchestration. Innovation & AI Establish an Innovation Pipeline Framework to prototype, validate, and scale new capabilities. Embed AI, machine learning, and automation into business processes and decision-making. Partner with IT and business leaders to identify and deliver opportunities that enhance efficiency, financial optimization, and enterprise agility. People Leadership Build and mentor a high-performing Strategic Operations team, including senior managers, analysts, and GCC resources. Provide leadership development, workforce enablement, and succession planning. Foster engagement, retention, and workforce growth aligned to enterprise priorities SUPERVISORY RESPONSIBILITIES: Directly manage senior managers and analysts across Strategic Operations, Financial Management, Strategic Suppliers, GCC Coordination, and PMI Office. Oversee dotted-line resources across financial management, workforce development, and GCC delivery. Provide coaching, mentorship, and leadership development to ensure execution excellence. KNOWLEDGE, SKILLS AND ABILITIES: Proven ability to lead large-scale IT and enterprise transformations. Strong financial acumen with experience managing budgets, chargebacks, and vendor contracts. Deep knowledge of IT operating models, governance, sourcing, and portfolio management. AI literacy with ability to assess, apply, and govern emerging technologies. Excellent interpersonal and communication skills with ability to influence at senior levels. Strong leadership presence, execution discipline, and results orientation. EDUCATION AND TRAINING : Bachelor's degree in Computer Science, Information Systems, Business, or related field (Master's preferred). 15+ years of experience in IT, Strategic Operations, or related leadership roles. 7+ years in executive leadership roles driving enterprise transformation and operational execution. Demonstrated track record managing global teams, vendor governance, and enterprise change initiatives. Other Qualifications: The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $227,500.00 - $295,700.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .
    $227.5k-295.7k yearly Auto-Apply 60d+ ago
  • Director / Sr. Director, Technology Services - Adobe Ecosystem

    Shift Paradigm 3.2company rating

    Remote job

    SH/FT is seeking a Director or Sr. Director Technology Services to lead digital transformations within the Adobe ecosystem. This leader is a strategic architect capable of driving architecture strategy from pre-sale vision through post-sale execution. This is fully remote position based in the USA or Canada. Our clients look to us to do more than just implement technology. They rely on us to configure the Adobe suite (AEP, AEM, CDP, Marketo, AJO, CJA) into an engine for growth. You will help enterprise organizations untangle complex data models to build true 360° customer profiles, enabling them to move beyond static campaigns into real-time, personalized omnichannel journeys. You will translate complex client requirements into actionable blueprints that drive measurable conversions and revenue. Responsibilities Strategic Architecture & Solution Design Lead Adobe-centric, enterprise digital transformation projects as the SME accountable for solution architecture and data strategy, ensuring alignment with client objectives. Develop forward-looking integration frameworks that unify Adobe technologies (AEP, AEM, CDP, Marketo, AJO, CJA) and other tech integrations into cohesive, data-driven operating models. Drive architectural standards, patterns, and governance models that support scale, performance, and innovation. Serve as a trusted technical advisor to executive client stakeholders on emerging Adobe capabilities including AI/ML features, data strategies and integrations. Ensure that the "vision" sold during pre-sales is technically feasible, scalable, and executed with architectural integrity. Manage and mentor architects and platform experts fostering a culture of technical excellence and keeping the team ahead of the curve on emerging Adobe capabilities. Champion Agile delivery methodologies to orchestrate cross-functional execution, ensuring complex technical solutions are deployed on schedule and within budget while maintaining architectural integrity. Pre-Sale Solution Strategy & Scoping Collaborate with Sales, Partner Alliances, and Go-To-Market (GTM) teams during pre-sale activities. This includes acting as an Adobe SME in initial prospect conversations to assess client needs, pain points, and readiness, as well as scoping, shaping, and presenting technical solutions and proposals. Lead or support scoping sessions, translating high-level business goals into technical recommendations and level-of-effort (LOE) estimates. Develop and present solution roadmaps, architecture diagrams, and phased delivery approaches aligned to client maturity and growth goals. Represent Shift Paradigm in co-selling scenarios within our Adobe partnership, articulating solution value and differentiation. Provide thought leadership in RFP/RFI responses, ensuring technical feasibility, clarity, and alignment with best practices. Innovation & AI/ML Enablement Identify opportunities to leverage data science, generative AI, and automation frameworks to drive proactive insights and customer engagement. Embed AI/ML capabilities across client ecosystems to enhance personalization, predictive modeling, and marketing automation performance. Partner with internal innovation initiatives to prototype new solutions, accelerators, and reusable frameworks that differentiate Shift Paradigm's offerings. Qualifications Consulting & Technical Advisory 10+ years in marketing technology, solution architecture, or data engineering roles within digital agencies or enterprise environments. Extensive experience leading VP & C-Suite level technical discussions and recommendations. You must be comfortable leading discovery workshops, requirements working sessions, whiteboarding complex architectures live, and conducting technical pre-sales demos that bridge the gap between feature functionality and business value. Exceptional communication skills with the proven ability to translate technical concepts (APIs, schemas, identity graphs) into clear business outcomes for executive audiences. Experience mentoring cross-functional teams, fostering technical excellence, and influencing strategic direction. Experience leading teams through Agile and/or waterfall development lifecycles, consistently delivering technical solutions that meet strict timeline and budget constraints. Adobe Ecosystem & Technical Expertise Proven experience designing and implementing at least three of the following tools within the Adobe ecosystem: AEP, CDP, AJO, CJA. Adobe certifications are a strong plus. Proven experience integrating tools such as the following with the Adobe ecosystem to tailor data models for B2C and B2B clients: Data Warehouses & CDPs - e.g., Snowflake, Databricks, BigQuery, Redshift, Adobe RTCDP, Salesforce Data Cloud, Segment, Hightouch Marketing Automation Platforms - e.g., Adobe Experience Platform & Journey Optimizer, Marketo Engage, Salesforce Marketing Cloud, Braze, Iterable, HubSpot CRMs - e.g., Salesforce, Microsoft Dynamics, HubSpot CMS / Web Platforms - e.g., Adobe Experience Manager, Optimizely, WordPress, Sitecore Deep understanding of data modeling, identity resolution, and customer 360 architecture. Experience integrating and operationalizing AI/ML capabilities within marketing and data platforms. Strong background in API design, data contracts, microservices, and cloud infrastructure (AWS, Azure, GCP). About SH/FT: SH/FT is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. Why SH/FT: SH/FT is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world's most recognized brands. At SH/FT you'll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy. Our Commitment to DEIB At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process. Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $140,000.00 to $175,000.00. Salary is based on several factors including but not limited to role title and level (Director vs. Sr. Director), skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks. No relocation assistance can be offered at this time. All inquiries are held in strict confidence.
    $140k-175k yearly Auto-Apply 14d ago
  • IT Contact Center Service Desk Operations Manager

    Systems Integration 4.3company rating

    Remote job

    IT Service Desk Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Contact Center Service Desk Operations Manager in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. As the IT Operations Manager, you will manage the staff and operations of an Enterprise IT Service Desk. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager. Responsibilities: Oversee all aspects of Enterprise IT Service Desk operations, metrics and SLA management per internal and ITIL/HDI benchmarks, ensuring efficient workflows, resource planning, and adherence to deadlines and budgets. Manage staffing, reporting, and the implementation of processes to meet evolving business requirements. Manage and provide regular performance updates on operations, staffing, and initiatives. Promote continuous improvement and optimize processes to achieve service level requirements and performance goals. Act as an escalation point and facilitator for severe, critical, or unique issues. Act as a liaison between technical teams and stakeholders, including end users and government leaders. Qualifications: Minimum Associate's technical degree in Computer Science, Information Systems or related discipline. Minimum 3 years' professional or technical experience in IT with a strong background in all aspects of service desk in a contact center. Minimum of 3 years of supervisory experience. Strong communication skills and problem-solving skills. Experience with Enterprise tools such as Amazon Connect and ServiceNow. Possesses ITIL v4 certification or commit to obtaining it within 6 months. Must be a US Citizen and pass a government Public Trust Security clearance with the DHS. Experience with one of the following agencies is preferred; USCIS, CISA, CBP, FEMA, ICE Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
    $103k-136k yearly est. 60d+ ago
  • Senior Director, Enterprise IT and SecOps

    Quartz Bio 4.5company rating

    Remote job

    QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities. Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions. Position Summary We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment. As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization. The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals. Key Responsibilities Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools. Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan. Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience. Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors. Foster a culture of accountability, innovation, and continuous improvement. Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations. Ensure service level agreements (SLAs) and performance metrics are met. Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework. Ensure IT systems and processes align with regulatory and internal standards. Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider. Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions. Develop and maintain IT asset management and lifecycle processes. Establish and monitor KPIs to measure IT and security performance and user satisfaction. Develop and manage the IT budget, including forecasting and cost optimization strategies. Establish and maintain business continuity and disaster recovery plans. Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities. Lead change management initiatives related to enterprise IT and security implementations. Ensure seamless onboarding and offboarding processes from a systems and access perspective. Monitor emerging threats and proactively adjust security posture and tools. Champion user training and awareness programs for IT systems and cybersecurity best practices. Qualifications Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions. Minimum of 10 years of experience in managing teams. 10 + years of experience working with internal stakeholders Proven success managing complex IT environments and security programs in high-growth or startup settings. Proven experience implementing and managing an O365 tenant across enterprise environments. Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks. Demonstrated success in managing GRC and SecOps through third-party providers. Relevant certifications (e.g., CISSP, CISM, PMP) are a plus. Experience with compliance audits and risk assessments. Excellent leadership, communication, and vendor management skills. Proven executive leadership and strategic impact. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Skill in defining and collecting metrics to gauge project progression. Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others. Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff. Ability to manage geographically dispersed project teams. Preferred: Experience in the life sciences industry or regulated environments. Leadership expectations: Follow Company's Principles and code of ethics on a day-to-day basis. Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders. Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy. Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities. Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process. Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations. Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders. Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork. Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders. Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities. Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success. Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success. Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team. Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success. #LI-Remote Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
    $203.2k-304.8k yearly Auto-Apply 1d ago
  • Director / Senior Director, Head of IT

    Pulmovant

    Remote job

    Pulmovant is a Roivant-backed clinical-stage biotechnology company developing innovative therapies for patients suffering from pulmonary diseases. Pulmovant's first program, mosliciguat is designed to provide an effective, once-daily, inhaled treatment option for patients with pulmonary hypertension (PH). Mosliciguat is a novel, potential first-in-class, sGC activator with a differentiated mechanism that may have broad applicability across the PH spectrum. Mosliciguat has been extensively characterized across a robust Phase 1 program with 170 participants dosed to date including patients with PH in the Phase 1b ATMOS study which has produced highly compelling and clinically meaningful efficacy data, as well as a favorable safety profile. Enrollment in a phase 2 trial is ongoing. As part of the Roivant family of companies, Pulmovant leverages the power of collaboration and innovation to drive progress. For more information, please visit ************************** About Roivant: Roivant specializes in developing transformative medicines at an accelerated pace through the launch of nimble biopharmaceutical and health technology entities, each meticulously tailored to address a specific medical need. Since its inception in 2014, Roivant has achieved the following critical milestones in support of its vision: built over 20 Vants; 12 consecutive positive Phase 3 trials; 8 FDA approvals; 5 successful IPOs; >$6B in capital raised; >$10B in global pharma partnerships and proceeds; and continued pipeline expansion across various modalities and therapeutic areas through in-licensing and acquisition of novel product candidates and technology platforms. In addition to a robust clinical stage pipeline, Roivant also incubates discovery-stage companies and health technology startups complementary to its biopharmaceutical business. Position: Director / Senior Director, Head of IT Summary: Pulmovant is seeking an experienced, strategic, and hands-on Head of IT, focused on R&D Information Systems (IS) to define, modernize, and operate our full R&D technology ecosystem. This leader will shape the future-state IS landscape as Pulmovant transitions from the Roivant platform to an independent operating model, ensuring that all R&D systems, data flows, and supporting infrastructure are scalable, secure, compliant, and fit for a high-growth biotech. Beyond R&D systems leadership, this role will also serve as a critical liaison between Pulmovant and Roivant IT, helping coordinate key IT infrastructure services, including IT operational support, help desk support, onboarding/offboarding workflows, equipment provisioning, and broader enterprise IT alignment. The ideal candidate combines strategic vision, enterprise IS expertise, and operational discipline, with the ability to lead high-impact initiatives while maintaining close partnerships across IT, R&D, and Roivant. Key Duties and Responsibilities Strategic Leadership & Road mapping Evaluate the current information systems and infrastructure landscape inherited from Roivant; identify strengths, weaknesses, and modernization opportunities. Develop multi-year IS and infrastructure roadmaps that align R&D and enterprise technology capabilities with Pulmovant's evolving scientific and business objectives. Define and execute the R&D IS strategy as Pulmovant transitions away from Roivant, ensuring continuity, compliance, and scalability. Advise executive leadership on modernization, emerging technology trends, AI/automation opportunities, and long-term digital strategy. R&D Systems Ownership & Digital Enablement Own the lifecycle of core R&D systems (e.g., SDMS, CTMS, eTMF, QMS, PV/Safety, Veeva Vault, SAS/biostats platforms). Lead feasibility studies, vendor evaluations, and cost-benefit analyses for all R&D IS investments. Oversee the design and delivery of system integrations supporting data flow, analytics, and operational excellence. Drive adoption of AI, automation, and analytics to improve R&D efficiency, quality, and insight generation. Cross-Functional & Infrastructure Collaboration Serve as the primary liaison between Pulmovant and Roivant IT during the transition period, ensuring coordinated delivery of infrastructure and enterprise services. Coordinate with Roivant end-user IT support, including help desk service, escalation management, and service-level expectations. Oversee and coordinate employee onboarding/offboarding workflows, including account provisioning, access management, equipment requests, and IT orientation. Ensure timely and efficient management of endpoint devices, licenses, collaboration tools, identity/access management, and enterprise applications used by R&D. Work with Roivant IT to ensure Pulmovant's infrastructure (network, security, collaboration platforms, identity management) meets operational, compliance, and scalability needs. Develop plans to transition relevant infrastructure services from Roivant to Pulmovant as applicable. Operational Excellence, Security & Compliance Establish and enhance processes for IT demand management, resource allocation, project delivery, vendor management, and service operations. Partner with Quality to ensure strong CSV/CSA practices and maintain full GxP compliance across the R&D IS ecosystem. Ensure compliance with 21 CFR Part 11, GxP, GDPR/HIPAA, cybersecurity standards, and Pulmovant's security policies. Advise on IT policies, SOPs, system management standards, and risk mitigation strategies. Drive continuous improvement of operational reliability, system performance, and user experience. Leadership & Team Development Lead and grow a team of IS professionals, contractors, and managed service providers. Manage multi-vendor relationships, ensuring high-quality service delivery, clear accountability, and value realization. Communicate system strategies, technology needs, and project updates clearly to executive leadership and cross-functional partners. Education and Experience Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related technical field (advanced degree preferred). 8-10+ years of progressive IT or IT consulting experience, with 5+ years supporting R&D in life sciences or a related high-tech, regulated environment. Essential Skills and Abilities Strong knowledge of R&D system landscapes, including SDMS, CTMS, eTMF, QMS, PV systems, and Veeva Vault. Proven success designing and implementing digital transformation strategies, cloud-based solutions, and modern enterprise architectures. Familiarity with GxP, 21 CFR Part 11, HIPAA/GDPR, and regulated IT best practices. Experience in enterprise architecture, data integration, information security, and system interoperability. Demonstrated ability to manage multi-site or multi-vendor IT projects in regulated environments. Experience coordinating IT infrastructure support, help desk operations, onboarding/offboarding, or device management is a strong plus. Excellent communication, leadership, and stakeholder engagement skills, with executive-level presence. Pulmovant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will not accept unsolicited resumes nor outreach from agencies. Please do not send agency resumes to our website or Roivant Sciences and affiliated employees. Thanks!
    $125k-187k yearly est. Auto-Apply 7d ago
  • Senior IT Consultant

    Financial Services It 3.8company rating

    Remote job

    Do you love learning and managing technology? Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology and business solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We're eagerly seeking a Senior IT Consultant who has a solid background in cloud system management, cybersecurity, network infrastructure (firewalls, routers, switches), and system administration to join our growing team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients. As a Senior IT Consultant you will be working in a highly visible role at client locations between San Francisco and Palo Alto, working both independently and as part of a team to provide creative solutions and resolve a wide range of technical challenges. Your experience managing on-premise and cloud systems, driving adoption of new technologies, applying cybersecurity best practices, and providing top-notch service to members at all levels in an organization will allow you to hit the ground running and to contribute immediately. Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools. Required Qualifications: Excellent communication skills (including demanding, high touch executive level clients) Strong experience with Office 365 and/or G Suite administration, Active Directory / Azure Directory, storage (OneDrive, Box, DropBox, Egnyte) and other cloud services Switches, router, firewall and other network devices experience Deep Windows (server and desktop) and MacOS support and management knowledge History of IT Support Experience Ability to work independently and proactively with little supervision, while managing multiple priorities Strong experience with LAN and WAN technologies. Excellent documentation skills. Willingness to work at client sites in San Francisco and along the Peninsula. This is hybrid role that involves some work in the office as well as work from home. Desirable Qualifications: Previous consulting experience Prior work with Venture Capital, Private Equity, Hedge Fund, Law Firm, or Independent Schools Palo Alto Networks and Panorama experience Virtualization experience (preferably VMware) Citrix experience Cybersecurity experience Certifications: Certified Ethical Hacker (CEH), GIAC Security Essentials Certification (GSEC), CompTIA Network+, CompTIA Security+ Bachelor's Degree in Computer Science or related field highly preferred Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too. We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management). We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services. Powered by JazzHR jlc NvJc8mw
    $117k-157k yearly est. 13d ago

Learn more about director of information technology services jobs

Browse executive management jobs