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The differences between directors of infrastructure operations and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director of infrastructure operations and a service delivery manager. Additionally, a director of infrastructure operations has an average salary of $154,456, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a director of infrastructure operations include cloud, architecture and AWS. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Director Of Infrastructure Operations | Service Delivery Manager | |
| Yearly salary | $154,456 | $102,213 |
| Hourly rate | $74.26 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 90,586 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
The director of infrastructure operations is in charge of evaluating current and future enterprise infrastructure needs. They manage the design and application of information systems that help the enterprise infrastructure of the organization. Infrastructure operations directors usually report to high management and thus oversee departmental sub-function within a larger departmental purpose. Additionally, they design basic strategies and definite objectives for the sub-function and create budget procedures as well as policies to help the functional infrastructure.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Directors of infrastructure operations and service delivery managers have different pay scales, as shown below.
| Director Of Infrastructure Operations | Service Delivery Manager | |
| Average salary | $154,456 | $102,213 |
| Salary range | Between $107,000 And $222,000 | Between $74,000 And $140,000 |
| Highest paying City | San Francisco, CA | Stamford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | Zoox | McKinsey & Company Inc |
| Best paying industry | Start-up | Finance |
There are a few differences between a director of infrastructure operations and a service delivery manager in terms of educational background:
| Director Of Infrastructure Operations | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors of infrastructure operations' and service delivery managers' demographics:
| Director Of Infrastructure Operations | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 90.3% Female, 9.7% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |