What does a director of infrastructure operations do?
The director of infrastructure operations is in charge of evaluating current and future enterprise infrastructure needs. They manage the design and application of information systems that help the enterprise infrastructure of the organization. Infrastructure operations directors usually report to high management and thus oversee departmental sub-function within a larger departmental purpose. Additionally, they design basic strategies and definite objectives for the sub-function and create budget procedures as well as policies to help the functional infrastructure.
Director of infrastructure operations responsibilities
Here are examples of responsibilities from real director of infrastructure operations resumes:
- Manage Unix team on daily operations and project fulfillment.
- Lead the design of new MPLS network that result in $900K+ reduction in annual recurring firewall maintenance.
- Develop, set, and manage a group of auditing controls relate to SOX, and SAS70 regulations.
- Manage many SaaS applications projects holding solutions providers to high standards and ensuring the relationships stay on task.
- Manage the replacement of two external Redhat Linux DNS servers with Adonis 750 DNS appliances and modify DNS files.
- Manage technology and infrastructure relate to the delivery of a 24x7 global web base SaaS (software as a service).
- Utilize pragmatic ITIL methodologies into an overall service delivery strategy.
- Ensure compliance with HIPAA requirements for medical records management.
- Ensure appropriate tape retention, OS levels and system maintenance.
- Design and administer campus VMware (ESX 5i) virtual infrastructure.
- Plan and move the DR facilities from San Diego to Cincinnati.
- Implement new corporate website design using Wordpress and customize theme running on Linux server.
- Implement application that allow versioning/workflow control and segregation of duties between internal .net, RGP, and SQL developers.
- Implement a cloud base identity management system to deliver single sign on across both cloud SAAS tools and in house software.
- Deploy voice over internet protocol (VoIP) in the new corporate office as a test platform for future call centers.
Director of infrastructure operations skills and personality traits
We calculated that 9% of Directors Of Infrastructure Operations are proficient in Cloud, Architecture, and AWS. They’re also known for soft skills such as Business skills, Organizational skills, and Analytical skills.
We break down the percentage of Directors Of Infrastructure Operations that have these skills listed on their resume here:
- Cloud, 9%
Developed Digital and Cloud strategy and execution plans for the technology advisory board, project/ program management and information security offices.
- Architecture, 6%
Refreshed legacy storage architecture as a zero-downtime transition, improving business application performance by 35% for transaction times.
- AWS, 6%
Managed a mixed environment with more than 200 nodes in AWS and another 200 nodes in co-located facilities.
- Project Management, 6%
Receive various awards for excellent customer service and project management work completed across numerous organizations within the corporation.
- Azure, 5%
Azure managed service solution provider.
- Disaster Recovery, 5%
Designed, built and managed highly available, disaster recovery data center including back-up procedures, information security and control structures.
Most directors of infrastructure operations use their skills in "cloud," "architecture," and "aws" to do their jobs. You can find more detail on essential director of infrastructure operations responsibilities here:
Business skills. To carry out their duties, the most important skill for a director of infrastructure operations to have is business skills. Their role and responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Directors of infrastructure operations often use business skills in their day-to-day job, as shown by this real resume: "implemented infrastructure projects for various business organizations globally and managed infrastructure projects using ipm process. "
Organizational skills. Many director of infrastructure operations duties rely on organizational skills. "some it managers must coordinate the work of several different it departments to make the organization run efficiently.," so a director of infrastructure operations will need this skill often in their role. This resume example is just one of many ways director of infrastructure operations responsibilities rely on organizational skills: "provide leadership and technical guidance to incorporate emerging technologies into organizational strategic plan, determining and prioritizing organizational activities. "
Analytical skills. directors of infrastructure operations are also known for analytical skills, which are critical to their duties. You can see how this skill relates to director of infrastructure operations responsibilities, because "it managers must analyze problems and consider and select the best ways to solve them." A director of infrastructure operations resume example shows how analytical skills is used in the workplace: "used hibernate and hibernate queries to access data and java for mid-tier. "
Leadership skills. A big part of what directors of infrastructure operations do relies on "leadership skills." You can see how essential it is to director of infrastructure operations responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical director of infrastructure operations tasks: "partnered with peer-level leadership to lower mainframe costs through data center migrations, technology upgrades and application re-hosts. "
Communication skills. A commonly-found skill in director of infrastructure operations job descriptions, "communication skills" is essential to what directors of infrastructure operations do. Director of infrastructure operations responsibilities rely on this skill because "it managers must explain their work to top executives and give clear instructions to their subordinates." You can also see how director of infrastructure operations duties rely on communication skills in this resume example: "managed the corporate information systems data center and maintained the corporate telecommunications network of multiple t1-56kb dedicated lines. "
The three companies that hire the most director of infrastructure operationss are:
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Compare different directors of infrastructure operations
Director of infrastructure operations vs. Technical services manager
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
These skill sets are where the common ground ends though. The responsibilities of a director of infrastructure operations are more likely to require skills like "cloud," "architecture," "aws," and "windows." On the other hand, a job as a technical services manager requires skills like "customer service," "email marketing," "customer issues," and "continuous improvement." As you can see, what employees do in each career varies considerably.
Technical services managers earn the highest salaries when working in the technology industry, with an average yearly salary of $109,385. On the other hand, directors of infrastructure operations are paid more in the start-up industry with an average salary of $170,368.The education levels that technical services managers earn slightly differ from directors of infrastructure operations. In particular, technical services managers are 11.7% less likely to graduate with a Master's Degree than a director of infrastructure operations. Additionally, they're 0.6% less likely to earn a Doctoral Degree.Director of infrastructure operations vs. Delivery manager
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
In addition to the difference in salary, there are some other key differences worth noting. For example, director of infrastructure operations responsibilities are more likely to require skills like "aws," "disaster recovery," "vmware," and "devops." Meanwhile, a delivery manager has duties that require skills in areas such as "customer service," "exceptional client," "portfolio," and "scrum." These differences highlight just how different the day-to-day in each role looks.
Delivery managers earn a lower average salary than directors of infrastructure operations. But delivery managers earn the highest pay in the technology industry, with an average salary of $115,508. Additionally, directors of infrastructure operations earn the highest salaries in the start-up with average pay of $170,368 annually.Average education levels between the two professions vary. Delivery managers tend to reach lower levels of education than directors of infrastructure operations. In fact, they're 6.6% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Director of infrastructure operations vs. Systems manager
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a director of infrastructure operations is likely to be skilled in "cloud," "architecture," "aws," and "azure," while a typical systems manager is skilled in "customer service," "patients," "management system," and "data entry."
Systems managers earn the best pay in the technology industry, where they command an average salary of $116,351. Directors of infrastructure operations earn the highest pay from the start-up industry, with an average salary of $170,368.Most systems managers achieve a lower degree level compared to directors of infrastructure operations. For example, they're 7.6% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.Director of infrastructure operations vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Types of director of infrastructure operations
Updated January 8, 2025
