Director of international operations job description
Updated March 14, 2024
6 min read
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Example director of international operations requirements on a job description
Director of international operations requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of international operations job postings.
Sample director of international operations requirements
- Bachelor's degree in Business or related field.
- 7+ years of experience in operations management.
- Knowledge of international business laws and regulations.
- Fluency in multiple languages.
- Proficiency in project management software.
Sample required director of international operations soft skills
- Excellent communication skills.
- Strong problem solving and analytical skills.
- Organizational and time management ability.
- Strong leadership skills.
- Ability to multitask and remain flexible.
Director of international operations job description example 1
GameStop director of international operations job description
Description: IT Director, International eCommerce
Summary
GameStop is seeking a Director of international eCommerce to join our Technology team. In an exceptionally fast paced environment, this role will drive forward strategic initiatives in the digital space to accelerate growth for eCommerce channels in Canadian and European markets. The International eCommerce Director will partner with other teams to develop and execute the eCommerce strategy and growth plan, including Merchandising, Marketing, Supply Chain/Logistics and Operations as well the retail business environment. The candidate will possess superb analytic skills, digging deep into data to craft critical objectives, strategies, and tactics, and then turning insight into action to drive results.
The director's role ensures that GameStop International's multi-channel, cross-platform suite of applications is technologically competitive, secure, and reliable. The eCommerce Director working independently and strategically is responsible for international publicly facing GameStop branded technology properties and how they are perceived by GameStop customers and shareholders.
Ultimately, we are champions for what's best for GameStop, helping to achieve business objectives, work strategically together, and enable adaptability in a challenging, rewarding, and changing landscape.
The ideal candidate will be customer-obsessed, highly collaborative, and passionate about creating customer experiences that are both frictionless and delightful. A passion for gaming and ecommerce are a plus!
What you'll do
Lead the eCommerce strategy, execution, and operations of .Com (includes eCommerce, Order Management System, and Loyalty solutions).Partner with technology and business leaders to develop and execute the eCommerce strategy that enables GameStop to delight customers Resolve issues and remediate risks to delivery, including working with peers who are accountable for other components of the solutions (infrastructure, database, services) to execute successful delivery Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources.Leverage site analytics to monitor performance and guide action Manage key drivers behind sales and gross profit margin, including traffic, average order value, and conversion rates, to ensure the team is on track to meet or exceed the plan Conduct ongoing analysis to surface actionable insights to increase revenue and improve customer experience Own and drive customer journey mapping to improve new customer acquisition and retention Thought leader of non-functional requirements of software, continuously identifying and making improvements for software to become more reliable, configurable, scalable, robust, sustainable, secure, and resilient.Manage milestones and deadlines for multiple simultaneous projects, while keeping key stakeholders up to date with progress and decisions Lead a talented team of eCommerce professionals located in Dublin, Ireland providing mentorship, direction, and guidance; establishing a team culture that is defined by transparent communication, high integrity, business acumen, engineering expertise and technical innovation.Enforce technical governance throughout the software development lifecycle, which includes reviewing and approving requirements, design, development, quality assurance and implementation deliverables.Thrive in an ambiguous environment, be resourceful, and make tradeoffs to deliver customer impact.Exhibit a bias for action, constantly looking for ways to improve performance and customer experience.Establish strong working relationships across all levels and functions of the organization.Be results-oriented, data-driven, and passionate about building innovative customer experiences.
What You'll Need
BS in Computer Science, or equivalent relevant IT experience10 years of experience in eCommerce and information technology managementA proven track record of building a successful eCommerce business in a complex and fast-paced environment Ability to learn quickly, iterate based on results, and work efficiently in a fast-paced environment.Roll up your sleeves attitude; absorbs information quickly and reacts in a timely manner with a bias towards action.Deep understanding of UX/UI with customer experience at the forefront Expert understanding of e-commerce and order management system frameworks serving high volume retail preferred Proficiency in cloud-based architecture (preferably AWS), technologies (such as lamda, node.js, angular.js, containers/docker, serverless computing) and environments (IaaS, PaaS, SaaS) Experience managing and deploying AWS-hosted applications preferred Demonstrable expertise with leading software engineering functions that deliver outstanding software product, with frequent release cycles (Agile),Proficient knowledge of elegant and modular architectural solutions and design principles, for a consumer facing organization Expert understanding of online technology tools, processes, requirements, and general best practices, including a proficient ability to forecast internal and external customer requirements Possess wide range of technical leadership skills necessary for excellence in all stages of software
What'
Self-starter mentality with the ability to manage multiple projects in a fast-paced working environment with a high level of interdependency, change and ambiguity High level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.Expert ability to recruit, mentor, and retain teams of engineers, managers, and director level technologists.Excellent written and verbal communication skills with the ability to create and present complex persuasive technical information in a clear and concise manner to a variety of audience using written and spoken EnglishExcellent problem solving, critical thinking and communication skills.Model the behaviors expected of GameStop leaders including, but not limited to a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and reliability; giving, receiving and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity
Join us in bringing power to the players!
RELATED COMPETENCIES
Innovation and Problem Solving - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
Emotional Intelligence - Leveraging high levels of self-awareness, self-management, social awareness and relationship management, capacity to manage behavior, navigate social complexities and make personal decisions to achieve positive results.
Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Strategic Decision Making - Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeps up with current developments and trends in areas of expertise.
Summary
GameStop is seeking a Director of international eCommerce to join our Technology team. In an exceptionally fast paced environment, this role will drive forward strategic initiatives in the digital space to accelerate growth for eCommerce channels in Canadian and European markets. The International eCommerce Director will partner with other teams to develop and execute the eCommerce strategy and growth plan, including Merchandising, Marketing, Supply Chain/Logistics and Operations as well the retail business environment. The candidate will possess superb analytic skills, digging deep into data to craft critical objectives, strategies, and tactics, and then turning insight into action to drive results.
The director's role ensures that GameStop International's multi-channel, cross-platform suite of applications is technologically competitive, secure, and reliable. The eCommerce Director working independently and strategically is responsible for international publicly facing GameStop branded technology properties and how they are perceived by GameStop customers and shareholders.
Ultimately, we are champions for what's best for GameStop, helping to achieve business objectives, work strategically together, and enable adaptability in a challenging, rewarding, and changing landscape.
The ideal candidate will be customer-obsessed, highly collaborative, and passionate about creating customer experiences that are both frictionless and delightful. A passion for gaming and ecommerce are a plus!
What you'll do
Lead the eCommerce strategy, execution, and operations of .Com (includes eCommerce, Order Management System, and Loyalty solutions).Partner with technology and business leaders to develop and execute the eCommerce strategy that enables GameStop to delight customers Resolve issues and remediate risks to delivery, including working with peers who are accountable for other components of the solutions (infrastructure, database, services) to execute successful delivery Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources.Leverage site analytics to monitor performance and guide action Manage key drivers behind sales and gross profit margin, including traffic, average order value, and conversion rates, to ensure the team is on track to meet or exceed the plan Conduct ongoing analysis to surface actionable insights to increase revenue and improve customer experience Own and drive customer journey mapping to improve new customer acquisition and retention Thought leader of non-functional requirements of software, continuously identifying and making improvements for software to become more reliable, configurable, scalable, robust, sustainable, secure, and resilient.Manage milestones and deadlines for multiple simultaneous projects, while keeping key stakeholders up to date with progress and decisions Lead a talented team of eCommerce professionals located in Dublin, Ireland providing mentorship, direction, and guidance; establishing a team culture that is defined by transparent communication, high integrity, business acumen, engineering expertise and technical innovation.Enforce technical governance throughout the software development lifecycle, which includes reviewing and approving requirements, design, development, quality assurance and implementation deliverables.Thrive in an ambiguous environment, be resourceful, and make tradeoffs to deliver customer impact.Exhibit a bias for action, constantly looking for ways to improve performance and customer experience.Establish strong working relationships across all levels and functions of the organization.Be results-oriented, data-driven, and passionate about building innovative customer experiences.
What You'll Need
BS in Computer Science, or equivalent relevant IT experience10 years of experience in eCommerce and information technology managementA proven track record of building a successful eCommerce business in a complex and fast-paced environment Ability to learn quickly, iterate based on results, and work efficiently in a fast-paced environment.Roll up your sleeves attitude; absorbs information quickly and reacts in a timely manner with a bias towards action.Deep understanding of UX/UI with customer experience at the forefront Expert understanding of e-commerce and order management system frameworks serving high volume retail preferred Proficiency in cloud-based architecture (preferably AWS), technologies (such as lamda, node.js, angular.js, containers/docker, serverless computing) and environments (IaaS, PaaS, SaaS) Experience managing and deploying AWS-hosted applications preferred Demonstrable expertise with leading software engineering functions that deliver outstanding software product, with frequent release cycles (Agile),Proficient knowledge of elegant and modular architectural solutions and design principles, for a consumer facing organization Expert understanding of online technology tools, processes, requirements, and general best practices, including a proficient ability to forecast internal and external customer requirements Possess wide range of technical leadership skills necessary for excellence in all stages of software
What'
Self-starter mentality with the ability to manage multiple projects in a fast-paced working environment with a high level of interdependency, change and ambiguity High level of attention to detail including proven ability to manage multiple, competing priorities simultaneously.Expert ability to recruit, mentor, and retain teams of engineers, managers, and director level technologists.Excellent written and verbal communication skills with the ability to create and present complex persuasive technical information in a clear and concise manner to a variety of audience using written and spoken EnglishExcellent problem solving, critical thinking and communication skills.Model the behaviors expected of GameStop leaders including, but not limited to a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and reliability; giving, receiving and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity
Join us in bringing power to the players!
RELATED COMPETENCIES
Innovation and Problem Solving - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
Emotional Intelligence - Leveraging high levels of self-awareness, self-management, social awareness and relationship management, capacity to manage behavior, navigate social complexities and make personal decisions to achieve positive results.
Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Strategic Decision Making - Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeps up with current developments and trends in areas of expertise.
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Updated March 14, 2024
Updated March 14, 2024