Director of international sales job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
The Director of the International Credentialing & Onboarding organization must have demonstrable leadership skills working with both internal and external business customers in a multi-regional landscape. This individual must possess a strong operational process background with a relentless focus on customer-service including excellent communication skills. The individual will work with the VP, Customer Credentialing & Onboarding to identify and track metrics used to communicate the health of overall operations and drive improvements in the area of people, tools, and process. The Director is expected to have a strong understanding of the day-to-day operations of the various international departments in accordance with legal requirements, company policies and procedures coordinating the activities and results of a department/team(s) of associates.

What You'll Bring:
Develop and implement operational policies, processes, and procedures for the management and support of internal customers Manages the on-going operations of the department in compliance to all applicable regional laws and regulations. Ensures that company policies and procedures are followed.Establish and meet defined delivery timelines for response time, issue resolution and request fulfillment while upholding TransUnion's Risk posture Develop procedures that outline how requests are received, tracked, documented, assigned, and managed Provide daily, weekly, and monthly reports on key performance metrics related to incidents, problems, turn times and service requests Analyze performance of team activities and documented outcomes, identify areas for improvement, and devise/deliver solutions to enhance quality of service and to prevent future quality issues Identify, recommend, develop, and implement programs to advance the knowledge of customers and team members, including communication, training, user experience, and knowledge management Ensure the customer onboarding team delivers high levels of support by providing trends, reports, and analysis of customer satisfaction, performance against agreed to internal operational agreements and plans for service improvement and report to senior leaders in a monthly executive status presentation Create strategies to manage change and enhance stronger collaboration across internal teams including working with internal business partners to understand market trends that will require process and procedural changes to support continuous evolution Maintain departmental schedules, calendars, and training activities to ensure adequate staffing and education to meet customer needs Monitor and track direct reports and team performance and rate that performance against previously established baselines and provide regular updates to direct reports and leadership Collaborate with other departmental leaders to innovate workplace processes and procedures to ensure stakeholder's needs are met and support “shift left” opportunities Train, develop and mentor Managers, Team Leaders and/or individual contributors on various tools, processes, and skill sets to further/accomplish team goals; provide guidance and feedback to other individual contributors as needed Establish and maintain positive and collaborative relationships with internal staff and clients Develop and implement annual department goals and strategies, addressing department needs and comparing operations to industry best practices.

Impact You'll Make:
Fifteen (15+) plus years' experience managing multiple teams and direct reports with a demonstrated record of accomplishment in leading operational teams where adherence to corporate compliance is a priority. Demonstrate advanced interpersonal skills to engage with peers, customers, and senior leadership Experience with using metrics to run teams including establishing KPI's and managing to those KPI's; including forecasting work load and capacity Strategic perspective and thought leadership combined with excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences, both technical and non-technical and all levels of management Understanding of regional regulatory laws and requirements in key TU markets including but limited to US, UK, LATAM, South Africa and India.Experience in a fast paced, high transaction volume environment preferred Ability to multi-task while maintaining a detail oriented focus Bachelor's Degree required Experience in offshore team management required Lean Six Sigma Green Belt or above a plus

TransUnion Job Title

Director, Customer Support Operations

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That's the power of data in motion in action-giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we're building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We're looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow-whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.
About the Role

We are seeking a finance professional to lead our international Sales FP&A function. In this high-profile role you will work with executive business partners in EMEA and APAC to help drive strategic decision-making, provide financial insight, and build operational rigor and efficiency. You will own the financial planning, forecasting, and reporting for these teams and provide recommendations to your business partners within these key functional areas. You will also be responsible for key financial deliverables and ad hoc analyses and help to define the processes by which we scale and grow these teams.
What You'll DoProvide thought leadership to our EMEA and APAC Head of Sales to manage the P&L and develop both short-term and long-term strategies Lead the weekly, monthly and quarterly bookings forecast process and close process with Sales Ops, Revenue and Corp FP&A teams Collaborate with cross-functional teams and perform in-depth analysis where appropriate to deliver the PlanOwn the entire international P&L - develop annual budgets and quarterly forecasts that drive growth and efficiency, identify key investments that deliver high return on investment Drive annual budgeting process across the Geo and functional areas within WW Sales OrganizationKeep management apprised of financial results/issues and emerging trends, provide a breadth of insight and financial decision support; create analyses, commentary and presentation materials for E-Staff and Board meetings Build / Maintain sales capacity models to support long-range planning & bookings growth Master key customer metrics, such as LTV, CAC, and Cohort Analysis as well as management reporting packages Lead on-going FP&A activities for WW Sales Organization including oversight for monthly close, forecast, analytics and reporting process Identify and lead initiatives to continuously improve, automate, and scale forecasting and reporting tools, processes, and methodologies Champion reporting and analytic transformations to enable SaaS business model transition
What We're Looking For10+ years of finance experience, including at least 5+ years in Sales Finance at a SaaS company Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor Ability to influence business partners and provide recommendations in order to drive decision-making and execution Experience developing and improving processes with desire to inspire change across the org Excellent communication skills and partnership skills, ability to handle multiple projects and partners Ability to work quickly and manage multiple tasks in a fast-paced, deadline-driven environment while maintaining a high level of precision and attention to detail Demonstrated an extraordinary work ethicA highly motivated team player and experience with people management
#LI-DS1

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

#LI-Remote

Responsibilities


Are you interested in joining one of the fastest growing public accounting firms?

If yes, consider joining Baker Tilly LLP (BT) as an International Tax Director. In this role you will be focused on the delivery of a full range of international tax services for multiple clients in a wide variety of industries. Your responsibilities will include interacting closely with clients to provide innovative international tax planning, consulting, and compliance expertise; developing and managing staff; working closely with staff on client management, practice development and business development activities; and formulating and delivering innovative international tax planning and savings strategies. You will work side-by-side with firm leadership and our associates to serve clients and build the business, having a direct impact on the firm's success. You will be a valued mentor and coach to a group of talented staff, utilizing your expertise to help develop their technical and professional skills. As one of the fastest growing firms in the nation, BT has the ability to provide you with an amazing ownership experience working with some of the most entrepreneurial partners in our field. Our International Tax Practice is a National Practice, with team members based out of many of our offices; and we are opened to where you can be based as well.


You will enjoy this role if:

• You are able and excited to drive growth and able to market source new clients and new business and want to partner closely with Baker Tilly colleagues across all disciplines and help drive forward our strategy
• You are excited about having a direct impact to grow the International Tax Practice
• You want to work for a leading CPA advisory firm which is growing, growth means more opportunity
• You are passionate about contributing to your team's professional growth and your continued development, creating endless opportunities now, for tomorrow

What You Will Do:

• Oversee tax-planning responsibilities for clients, review complex tax research on a wide range of tax issues related to business transactions for a variety of entities and their affiliates.
• Oversee the delivery of a full range of international tax services and advise U.S. and foreign multinational companies on the tax implications of their international operations as well as coordinating U.S. tax laws with foreign tax laws to develop an optimal worldwide tax strategy and develop tax planning strategies to minimize U.S. and foreign income taxes
• Consult with clients on tax-efficient structuring of international transactions, effective use of tax treaties, planning related to offshore investments activities and repatriation programs to minimize US and foreign income taxes of our US-based multinational clients, minimizing worldwide tax burdens on business transactions and operations, and making effective foreign investments
• Research and consult on various tax matters, respond to IRS and other tax authority inquiries when requested, make recommendations to the client for consideration
• Actively participate in business development efforts to include working collaboratively with other partners and marketing professionals to target and build relationships with client prospects
• Manage, supervise, train and lead the staff through counsel, guidance and coaching. Evaluate performance and work efforts; participate in performance review process

Qualifications



Successful candidates will have:

• Bachelor's Degree in accounting required; Masters or advanced degree highly desirable
• CPA and/or JD required
• Fifteen plus years of public accounting experience in International Tax issues; to include inbound and outbound transaction consulting, multi-national corporation experience, transfer pricing, foreign tax credit utilization, and tax minimization. We will look at candidates who have public accounting and large corporate international experience
• Excellent leadership, organizational, interpersonal and communications skills, ability to effectively manage and mentor a staff
• Demonstrated management, analytical, organization, interpersonal, project management, communication skills
• Ability to travel as needed for client engagements and team meetings

#LI-SF2


Overview


Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 38,000 professionals and a combined worldwide revenue of $4.3 billion.

Many of Baker Tilly's roles have the opportunity to work remotely. Please discuss with your talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.