Director of laboratory services job description

Trinity Health Of New England is looking for Director of Laboratory Services to join our team of mission-driven healthcare innovators in our Laboratory Services Department located at Mercy Medical Center, Springfield, MA. Our vision is to provide state-of-the-art healthcare to those within our local communities, creating a positive impact for each individual that walks through our doors. This position is responsible for providing overall technical and support service direction and administration to Laboratory personnel in order to ensure system of laboratory testing operates efficiently and effectively. Regularly reviews and revises, as necessary, laboratory standards and ensures diagnostic procedures performed comply with all Hospital and regulatory agency standards. Coordinates provision of Laboratory services with other medical functions and serves as resource for departmental personnel.
**Top Reasons to Work at Trinity Health of New England:**

• Provide leadership to an excellent, dedicated health care team

• Opportunity to work closely with dedicated leaders in implementing changes and strategic goals

• Competitive Benefits Package

**_You Will Be Responsible For:_** :

+ **Exceptional Planning** : Plans and administers directly, and through manager and coordinators, the effective management and delivery of diagnostic Laboratory procedures in accordance with all Hospital and regulatory agency standards. Develops departmental goals and objectives and, in collaboration with Laboratory's Executive Director, designs and implements plans to meet agreed-upon goals and objectives. Develops and administers capital and operating budgets in order to meet agreed-upon departmental goals and objectives. Develops and implements appropriate methods to monitor adherence to budgets and resolve variances. Prepares and revises, as necessary, specific procedures for the safe disinfections, sterilization, maintenance, and use of equipment in accordance with accepted clinical and technical principles. Through manager's and coordinator's personnel, ensures all department records are properly maintained. Directs preparation of or prepares periodic and special analyses and reports required for management as well as outside agencies. Oversees billing department and coordinates responsibilities to ensure accurate and timely claims and accounts receivable. Oversees and manages the client billing processes.

+ **Excellent Communicator** : Interviews, hires and evaluates the performance of manager's and coordinator's personnel. Approves hiring and, when necessary, discharge recommendations of personnel and assists same in resolving complex employee relations matters.

+ **Strong Educator:** Oversees development of departmental in-service training programs to ensure Laboratory personnel, maintain knowledge of current techniques and procedures in testing, equipment operation, quality control and the like. Reviews problems or incidents affecting efficient and safe operation of department with managers and coordinators, and assists same in resolving problems with scheduling, under-utilization of equipment, waste of supplies and so forth.

+ **Technical Familiarity:** Oversees development and maintenance of quality assurance programs necessary to ensure all services conducted are performed properly, and that test results are valid and accurate prior to release Oversees development, evaluates effectiveness, and directs implementation of new technical procedures including LIS/HIS functions. Reviews and approves recommendations for department(s) equipment modifications, new supplies, and minor equipment purchases. Recommends and secures approval of major capital expense items initiating bidding process with vendors. Serves as technical resource to subordinates in resolving complex problems and in investigating and recommending corrective actions in response to incident reports and/or patient complaints. Familiar with CAP, AABB, FDA and state standards and prepares for inspections with follow up responses. Participates in CAP inspections as requested. Understanding in the operation/maintenance of Lab equipment, computer-based applications (email, and standard applications such as Microsoft Office).

+ **Active Teamwork** : Maintains cooperative working relationships with a variety of THOfNE personnel and physicians in order to resolve problems and to enhance smooth and efficient delivery of patient services. Demonstrates problem solving, conflict resolution, and positive communication through teamwork.

**_What you need:_**

+ **Education:** Work requires the knowledge of theories, principles, and concepts normally acquired through completion of a Bachelor's degree in Medical Technology or closely related field.. Masters Degree preferred.

+ **Certification** : Registration required as a MT (ASCP).

+ **Experience: At least 7** years of previous and progressively more responsible work-related experience.

+ **Job Skills** : Work requires the analytical ability necessary to design highly complex systems and programs, resolve problems requiring a comprehensive and state-of-the-art awareness of the technology and literature in a professional, technical or scientific field, or develop financial and operating plans for a large department.

+ **Leadership:** Work requires the ability to manage the employees within assigned unit/department and to persuade and negotiate with peer level manager and department heads on issues and programs that impact assigned unit/department.

**_About Trinity Health Of New England:_**

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Trinity Health Of New England benefits include health insurance, adoption assistance, tuition reimbursement, paid vacation, sick time, and professional advancement just to name a few.

Employees can also take advantage of extra benefits specific to each hospital.

**Step up to your potential. Write your story and apply today!**

**Trinity Health's Commitment to Diversity and Inclusion**

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

SCHEDULE: Full-time

Are you a subject matter expert for all clinical disciplines related to Laboratory Services? If so, you should consider joining HealthTrust as a Director of Laboratory Services.

HealthTrust, an affiliated company of HCA Healthcare, is committed to performance improvement across the healthcare continuum. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your rewards and benefits customizable to your needs. Some unique offerings include:
* Tuition Reimbursement/Assistance Programs
* Student Loan Repayment
* Student Loan Repayment Assistance
* Paid Personal Leave
* 401k (100% annual match - 3% to 9% of pay based on years of service)
* Employee Stock Purchase Program (ESPP)
* Identity Theft Protection discounts
* Auto, Home, and Life Insurance options
* Adoption Assistance

Job Summary

The Clinical Operations team is responsible for HealthTrust's Clinical Advisory Boards. The Clinical Advisory Boards consist of clinical leaders from various healthcare systems and are a critical part of HealthTrust's contracting process. The boards exist to ensure clinical input into the contract portfolio, perform product evaluations as necessary, and support the implementation of contracts within their health system. Boards exist in the areas of Nursing, Surgery, Radiology, Cardiology, Laboratory, Information Technology, and various specialty committees.

Responsibilities

The responsibilities of the Director of Laboratory Services include:

* Direct oversight of the Laboratory Advisory Board. May also be assigned other boards, or specialty committees to manage in addition to laboratory.
* Ensuring that Advisory Board Members understand and adhere to the Advisory Board Charter.
* Facilitating clinical discussions with the Laboratory Advisory Board to drive contracting strategies, determine clinical and technical requirements for RFPs, make contract award recommendations (and in some cases, contract award decisions), and support implementation of contracts.
* Work with Physician Services team and Physician Advisors group on key contract categories to utilize clinical evidence and physician feedback to support the advisory board process.
* Serving as a subject matter expert and provide clinical support to the advisory boards, sourcing team, global sourcing, and other HealthTrust departments related to Laboratory Services.
* Collaborating with the HT Implementation Team in the development of conversion and implementation strategies for new members.
* Building and maintaining close client relationships, understanding client key initiatives, and how those initiatives integrate or impact contracting initiatives.
* Engaging various levels of stakeholders, including but not limited to: clinicians, physicians, technical staff, department heads, supply chain executives, CEOs, COOs, and CFOs.
* Serving as a subject matter expert for all clinical disciplines related to Laboratory Services.

Duties(included but not limited to) -

* Works to ensure board vacancies are filled timely and members are on boarded appropriately, including communication to appropriate IDN contacts and Supply Chain Board members.
* Develop, plan, and coordination of sourcing and educational activities for conference calls and meetings.
* Identify and plan for Supplier presentations at advisory board meetings; review content prior to presentations.
* Ensure that advisory board members participate in votes, document timely, and share results with sourcing team.
* Timely review, approval, and sharing of advisory board minutes from calls and meetings.
* Work with sourcing team to develop a robust contract launch package, including Clinical Award Summary.
* Work with sourcing team and supplier for review of item adds, deletes, and discontinues.
* Work with sourcing team and advisory board members to understand and address any product recalls that may impact our members.
* Serving as a resource of scientifically valid information and advice on the best use of medical technologies.
* Providing active clinical support and interaction with contracting teams, global sourcing team, and other HealthTrust departments.
* Managing the Advisory Board budget.

Qualifications

Knowledge, Skills, and Abilities

* Strong working knowledge of Laboratory Standards and Recommended Practices, CLSI standards, JCAHO guidelines, CDC guidelines, etc as they apply to Laboratory Services.
* Demonstrated success in managing a comprehensive clinical program within a hospital, clinic, or managed care organization required. Demonstrated leadership history and capability required.
* Documented examples of successful clinical initiative implementation in a multi facility environment.
* Familiar with the primary technologic and strategic issues pertaining to group purchasing industry required.
* Demonstrated oral and written communication skills required.
* Demonstrated presentation/public speaking skills and experience required.
* Proficient with a personal computer and the use of Microsoft office applications including Word, Excel, and PowerPoint are required.

Education/License

* College degree with Bachelor of Science in clinical area required.
* Master's Degree preferred

Experience

* 5 years Laboratory Leadership experience and practice history required.
* Strong Team Member participation history and experience with team structure and team dynamics preferred.

We are a subsidiary of HCA Healthcare, a comprehensive healthcare network where 280,000 people across more than 2,000 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. HCA Healthcare has been continually named a World's Most Ethical Company by Ethisphere since 2010.

We are a family 280,000 strong! Our Talent Acquisition team is reviewing applications immediately for our Director of Laboratory Services. Highly qualified candidates will be promptly contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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At Houston Methodist, the Supervisor Laboratory Services position is responsible for the oversight of daily laboratory services operations in an efficient and effective manner meeting the needs of patients and attending clinical staff. This position provides leadership, guidance and direction to staff and maintains accountability for the laboratory's performance and results. The Supervisor Laboratory Services is responsible for contributing to quality, functional excellence and assisting in the implementation of initiatives to meet strategic and operational objectives. This position also fulfills the duties of Clinical Laboratory Improvement Amendments (CLIA) General Supervisor when required.

The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.
Requirements:

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%

* Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover. (EF)
* Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate. (EF)
* Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently. (EF)
* Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. (EF)
* Makes and executes decisions within delegated authority. Communicates issues as appropriate. Participates in resolving issues outside of normal scope as appropriate. (EF)

SERVICE - 20%

* Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
* Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success. Serves and actively participates on various committees as directed. (EF)
* Oversees implementation of new procedures. (EF)
* Manages escalated physician/customer complaints. (EF)

QUALITY/SAFETY - 20%

* Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines. (EF)
* Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed. (EF)
* Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by manager. (EF)
* Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
* Ensures that the laboratory meets quality standards of accreditation and regulatory agencies and that business practices comply with federal and state law. Reviews monthly reports and addresses variances. (EF)

FINANCE - 20%

* Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
* Manages staffing needs including scheduling, time off requests and time keeping. (EF)
* Assists in the development of capital and operational budgets. (EF)

GROWTH/INNOVATION - 20%

* Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has actually occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations. (EF)
* Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development Plan (MDP). (EF)
* Seeks opportunities to identify self developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates MDP on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION REQUIREMENTS

o Bachelor's degree in a chemical, physical, biological or clinical laboratory science, or medical technology from an accredited institution

EXPERIENCE REQUIREMENTS

o Four years of experience in a clinical laboratory, of which one year must have been in lead role; for internal employees, four years of experience in a clinical laboratory with HM performance that demonstrates leadership responsibility

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o Must have one of the following required certifications:

o Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, Histotechnologist (HTL), Histotechnician (HT) certification or categorical certification by Board of Certification (ASCP)

o Certified as a Medical Technologist by American Medical Technologists (AMT)

o Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)

o Clinical microbiology registry from American Society for Microbiology, RM(AAM)

o Certified Histocompatibility Technologist (CHT) by the American Board of Histocompatibility and Immunogenetics (ABHI)

o Equivalent certification to the above based on educational requirements and examination

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message

o Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

o Demonstrates leadership qualities and critical thinking through self-direction initiative, effective interpersonal skills, and oral/written communication skills

o Ability to identify and understand issues, problems and opportunities; and recommend solutions

o Ability to work effectively in a fast paced environment

o Demonstrates flexibility and adaptability in the workplace

o In depth knowledge of laboratory techniques, operations and procedures

o Possesses basic computer knowledge; operates multiple computer systems to include, Hospital/Laboratory Information Systems and Office software to maintain patient and testing records and other related documents

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs No

Business professional Yes

Other (dept approved) Yes

On-Call* Yes, on a regular basis

* Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.

Travel

May require travel within Yes

Houston Metropolitan area

May require travel outside Yes

of Houston Metropolitan area

Travel specifications may vary by department.

Please note any other special considerations to this job: _________________________

Company Profile:

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2022, U.S. News & World Report named Houston Methodist Hospital to its prestigious Honor Roll for the sixth time. Also, in this year's rankings, Houston Methodist Hospital was named the No. 1 hospital in Texas for the 11th year in a row. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 946 operating beds, 85 operating rooms and nearly 8,500 employees, Houston Methodist Hospital offers complete care for patients from around the world.