Directors of managed services lead a team of staff and play a key role in the overall success of the business. They are usually members of the executive team and responsible for all technological services processes and programs and contribute to the policy behind technology services and overall customer loyalty. This role manages day-to-day infrastructure and customer service operations and is responsible for long-term planning plans, budgeting, and project implementation in line with the priorities and objectives of the organization.
Directors of managed services continuously strengthen the IT infrastructure requirements, practices, processes, and procedures to ensure the reliability and protection of the IT ecosystem and will be responsible for the product or service roadmap and implementation. This position collaborates with the CEO and CRO to find potential technical innovations to expand the customer services and product range.
Many employers seek candidates who have experience in managing a team of engineers and technicians and have appropriate educational backgrounds such as a bachelor's degree in a related field. It is important for candidates to have exceptional interpersonal skills and the ability to lead a team.
There is more than meets the eye when it comes to being a director of managed services. For example, did you know that they make an average of $66.05 an hour? That's $137,394 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.
There are certain skills that many directors of managed services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, organizational skills and analytical skills.
If you're interested in becoming a director of managed services, one of the first things to consider is how much education you need. We've determined that 61.3% of directors of managed services have a bachelor's degree. In terms of higher education levels, we found that 16.1% of directors of managed services have master's degrees. Even though most directors of managed services have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a director of managed services. When we researched the most common majors for a director of managed services, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on director of managed services resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a director of managed services. In fact, many director of managed services jobs require experience in a role such as vice president. Meanwhile, many directors of managed services also have previous career experience in roles such as director or manager.