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Become A Director Of Managed Services

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Working As A Director Of Managed Services

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Director Of Managed Services Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Director Of Managed Services

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Director Of Managed Services jobs

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Average Length of Employment
Vice President 4.3 years
Systems Director 4.1 years
Senior Director 3.9 years
Director 3.7 years
Practice Director 3.2 years
Solutions Director 2.7 years
Top Employers Before
Manager 7.6%
Director 5.9%
Consultant 5.5%
Internship 4.6%
Cashier 3.4%
Top Employers After
Consultant 7.8%
Director 7.2%
Manager 4.3%

Director Of Managed Services Demographics

Gender

Male

60.6%

Female

37.0%

Unknown

2.5%
Ethnicity

White

77.6%

Hispanic or Latino

10.3%

Asian

9.6%

Unknown

1.9%

Black or African American

0.6%
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Languages Spoken

Spanish

45.2%

French

8.2%

Italian

6.8%

German

4.1%

Korean

4.1%

Carrier

4.1%

Arabic

4.1%

Russian

2.7%

Turkish

2.7%

Japanese

2.7%

Mandarin

2.7%

Portuguese

1.4%

Czech

1.4%

Chinese

1.4%

Bosnian

1.4%

Cantonese

1.4%

Greek

1.4%

Hindi

1.4%

Tagalog

1.4%

Thai

1.4%
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Director Of Managed Services Education

Schools

University of Phoenix

20.3%

George Washington University

5.3%

Arizona State University

4.8%

Ohio State University

4.8%

Community College of the Air Force

4.8%

University of Texas at Austin

4.8%

University of Colorado at Boulder

4.8%

Strayer University

4.8%

Texas A&M University

4.3%

American InterContinental University

4.3%

Harvard University

4.3%

Capella University

4.3%

Northeastern University

4.3%

Wayne State University

3.7%

Northwestern University

3.7%

University of Maryland - College Park

3.7%

New York University

3.2%

Villanova University

3.2%

Michigan State University

3.2%

University of Pennsylvania

3.2%
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Majors

Business

30.9%

Management

8.6%

Computer Science

7.5%

Finance

6.0%

Health Care Administration

5.0%

Computer Information Systems

4.6%

Marketing

4.5%

Accounting

4.2%

Electrical Engineering

3.5%

Psychology

3.4%

Information Technology

3.2%

Nursing

3.0%

Project Management

2.5%

Management Information Systems

2.2%

Education

2.0%

Criminal Justice

2.0%

Law

2.0%

Public Administration

1.8%

Economics

1.7%

Communication

1.7%
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Degrees

Bachelors

36.4%

Masters

29.1%

Other

18.3%

Associate

6.4%

Certificate

5.1%

Doctorate

3.2%

Diploma

1.2%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Director Of Managed Services Salaries

Job Title Company Location Start Date Salary
Managing Director, Family Office Services Finaccess Advisors, LLC Miami, FL Jun 10, 2016 $380,070
Managing Director-Application Services Accenture LLP San Jose, CA Aug 11, 2016 $215,000
Director, Global License Management Services Progress Software Corporation Bedford, MA Oct 01, 2012 $198,000 -
$218,000
Director, Product Management, Managed Services Ellucian Company LP Fairfax, VA Jun 07, 2015 $185,657
Director Product Management, Managed Services Ellucian Company, LP Fairfax, VA Jun 07, 2012 $180,250
Director, Service Level Management McAfee, Inc. Santa Clara, CA Sep 23, 2012 $175,094 -
$208,625
Director, Product Mangement, Managed Services Datatel, Inc. Fairfax, VA May 31, 2011 $175,000
Managing Director, Global Services Steelwedge Software, Inc. Pleasanton, CA Sep 12, 2014 $158,000 -
$161,000
Director, Service Management E.F. Johnson Company Irving, TX May 23, 2016 $150,000
Managing Director, Global Services Johns Hopkins Health System Corporation Baltimore, MD Jun 01, 2014 $144,040
Managing Director Oil and Gas EPC Services Clough USA Inc. Houston, TX Jul 03, 2016 $140,837 -
$380,000
Senior Director of Managed Wireless Services Globecomm Systems, Inc. Hauppauge, NY Oct 01, 2012 $133,290
Director, Vendor Management & Client Services Pitney Bowes Inc. Shelton, CT Oct 08, 2014 $126,214 -
$156,000
Director of Product Management Data Services Chrome Systems, Inc. Portland, OR Dec 14, 2009 $125,000
Managing Director, Family Office Services Finaccess Advisors Miami, FL Feb 29, 2016 $123,656 -
$369,000
International Fund Services NET Asset Value Manage State Street Bank and Trust Company Boston, MA Sep 06, 2014 $120,000 -
$155,000
Director, Managed Services and Products Adconion Media, Inc. Santa Monica, CA Jun 07, 2010 $120,000
Director, Managed Services and Products Adconion Platform Services LLC Santa Monica, CA Nov 09, 2011 $120,000
Director of Managed Services & Technology Link America LLC Rowlett, TX May 24, 2016 $115,856
Senior Director, Managed Wireless Services Globecomm Systems Inc. Hauppauge, NY Oct 01, 2015 $100,000 -
$200,000
Global Delivery and Infrastructure Services Manage Deegit, Inc. Schaumburg, IL Aug 19, 2014 $86,445 -
$106,445
Managing Director-Credit Advisory Services Kamakura Corporation Urban Honolulu, HI Jul 12, 2011 $84,635 -
$185,000
Managing Director of Engineering Services Loadcraft Industries Ltd. Houston, TX Feb 07, 2011 $83,325
Managing Director, M&A Advisory Services Foreside Financial Group, LLC Portland, ME Jan 23, 2015 $80,000
Director CRM Services Higher Technology Solutions Incorporated Addison, IL Feb 15, 2011 $79,456 -
$95,000
FSO-Info Management & Analysis Services (Imas) S Ernst & Young LLP New York, NY Dec 14, 2009 $78,062 -
$150,400
Service Management-Applications SLK America Inc. Cincinnati, OH Dec 30, 2015 $77,252

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Top Skills for A Director Of Managed Services

ServiceDeliveryFinancialCustomerServiceInfrastructureFacilitiesManagementPProjectManagementSafetyCustomerSatisfactionWebDataEntryAdditionalWindowsManagementServiceHealthcareBusinessDevelopmentStorageCloudItilProcessImprovement

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Top Director Of Managed Services Skills

  1. Service Delivery
  2. Financial
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Improved customer satisfaction through reorganization and coordination of proactive and reactive service delivery teams.
  • Define pipeline metrics and process governance strategies to improve client experience and improve financial and staffing forecast accuracy.
  • Recognized with five awards for quality improvement in customer service both on an individual and team level.
  • Selected to design infrastructure solutions and oversee daily operations of the Data Center and Help Desk support staff following corporate reorganization.
  • Served as Director of Facilities Management and Safety Officer.

Top Director Of Managed Services Employers

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Director Of Managed Services Videos

IBM Managed Security Services: A Day in the Life

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)

HR SOURCE CONSULTING Company Profile

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