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Become A Director Of Managed Services

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Working As A Director Of Managed Services

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Director Of Managed Services Do At Accenture

* Ensuring that the current and future SL requirements service warranty of client are identified, understood and documented in SLA requirements documents
* Ensuring the targets agreed with underpinning contracts are aligned with SLA targets
* Ensuring that service reports are produced and that breaches of any SLA targets are highlighted, investigated and actions taken to prevent their recurrence
* Ensuring that improvement initiatives identified in service reviews are acted on and progress report are provided to team
* Developing relationship and communications with customer, key users and other stakeholders

What Does A Director Of Managed Services Do At Verizon

* Responsibility for local customer support for Defense Information Technology Contracting Organization–Pacific (DITCO
* PAC)
* Collaborate with DITCO
* PAC government and civilian administrative and technical staff
* Plan and distribute work assignments
* Set objectives and manage the performance to meet the objectives
* Drives customer solutions
* Vendor relationship management
* Interfaces directly with Verizon senior leaders to properly address complex customer requests
* Perform risk assessments and develop strategic plans to mitigate the risk
* Monitor support response in regards to Service Level Agreements (SLA) and conduct periodic performance review meetings

What Does A Director Of Managed Services Do At Vmware

* Establish, quickly build up and manage the new Cloud Management Services sales team
* Collaborate with the team to roll up a quarterly forecast with monthly updates to provide transparency to the sales pipeline status as well as upside or downside risks to achieving target bookings
* Engage with Business Development Managers on developing and closing key customer opportunities by planning and implementing creative solutions to customer requirements
* Work with the Inside Sales Manager, Cloud Management Services, to ensure his or her inside sales team is providing excellent customer support and improving its contributions to bookings and pipeline goals
* Collaborate and build positive relationships with Core Field and partners to ensure most effective sales coverage and efficient engagement with customers
* Act as a business partner with functional leaders in: VMW Core Sales, Finance, Sales Operations, Legal Sales Operations, Global Support Services, Renewals, Pre
* Sales Systems Engineering, Professional Services
* Promote operational excellence in the day-to-day running of the business including (but not limited to) forecasting, pipeline development, account planning, hiring and performance management
* Evolve and develop the overall sales strategy and model for VMware Cloud Services
* Manage travel, expense and headcount budget to improve sales rep productivity
* Gather customer and internal feedback on cloud services and sales processes and communicate it to relevant stakeholders to facilitate continuous improvement
* Work in a rapidly iterative learning environment, earning the respect and partnership of the Product Marketing and Product Management team, as well as other VMware Cloud Services teams (for cross-sell, upsell opportunities

What Does A Director Of Managed Services Do At St. Mary's Good Samaritan

* Demonstrates the philosophy of the sponsoring religious congregations through the SSM Health Care values and tenets of integrated health care while providing leadership and demonstrating innovation within the health care ministry.
* Assists in service line development and ensures continuous compliance with MBSAQIP requirements.
* Oversees management of office and all aspects of the Weight Management Services service line.
* Promotes and maintains an environment committed to the highest standards of patient safety, quality care and customer satisfaction.
* Identifies and implements innovative approaches to improving the patient experience.
* Maintains relevant policies and procedures, patient education, outcomes data collection, quality improvement efforts and education of staff in the various aspects of the program.
* Utilizes innovative marketing strategies to grow the service line.
* Maintains current knowledge of industry trends to implement new programs and initiatives.
* Collaborates with the Finance Department to develop and maintain annual budgets.
* Maintains fiscal responsibility through close monitoring of effective processes and resource utilization.
* Achieves exceptional financial performance and growth through effective provider relationships.
* Focuses on program growth opportunities for additional locations and providers in collaboration with the Medical Director and senior leadership.
* Works with key players to facilitate improvement opportunities, ease of access to SSM services and to enhance overall satisfaction.
* Partners with the Weight Management Services Medical Director and senior leadership to provide continuous strategic planning and evaluation of the service line.
* Oversees regulatory requirements and ensures all locations within the service line are in compliance to avoid risk and to ensure quality of care.
* Responsible for the development and continuous monitoring of key priorities and goals.
* Holds others accountable to achieving departmental goals and Pro forma expectations

What Does A Director Of Managed Services Do At Ricoh Americas Corporation

* Organizes field resources and work assignments to gain maximum efficiency and job satisfaction Promotes effective use of internal recruiting and selection process to attract and hire talent.
* Development of high performing teams as a net provider of talent to the organization by developing leaders.
* Identifies employee training and development expectations through formal Ricoh Training resources.
* Responsible for succession planning and leveraging Ricoh's recruitment strategies and employee development programs to identify and attract highly qualified, talented individuals.
* Takes an active role in the on-boarding and development plans of area resources.
* Team / People Management
* Demonstrates the ability to build a collaborative and agile culture that is aligned with the mission, vision, and values of RicohWorks with other leaders to leverage resources to deliver business goals and achieve exceptional customer service experience.
* Able to manage and navigate positively through Change Management.
* Direct and indirect management of approximately 300 employees within a designated area
* Establishes goals and clarifies roles and responsibilities with direct reports.
* Works with others to track KPIs to measure the performance management of area reports
* Possesses a complete knowledge of services standards effectively communicating and setting expectations and execution of best practices in the field.
* Leader in effective communication to all levels of field resources
* Influence employees and customers in support of Ricoh and client initiatives.
* Recognize employee excellence leveraging the formal Ricoh Recognizes, programs.
* Rewards performance through effective recognition and compensation management.
* Provide development or prepares others for new, different, or additional responsibilities.
* Hold Leaders accountable to coach and develop team members.
* Drives the performance improvement process
* Maintain understanding of customer contractual agreements
* Identify and addresses opportunities, problems, or threats affecting Ricoh and its customers.
* Collaborates with customer, other teams and functions to determine root cause of problems and align resources to create solutions.
* Executes program objectives and strategic goals.
* Leads the education, communication, and improvement of program operations by collaborating with functional and field leadership.
* Identify operational gaps and contribute to the development and execution of service delivery standards
* Facilitates monthly communication (Best Practices, Challenges, Opportunities) with Field Operations; IAMs, Site managers, Site Supervisors.
* Implements processes and procedures that provide strategic guidance to teams in ways that promote the adoption of the program.
* Communicates "upward" and with all appropriate levels the market trends, competitive intelligence, voice of the customer and the needs of the organization.
* Owns execution and inspection on various business management systems i.e. (Area and Site Certification, Plan v.
* Actual Labor Reporting, Financial Reporting, Account Performance Dashboard)
* Analyzes staffing/account coverage and spans of control including AOM, ESM and FSR coverage
* Evaluate regularly the efficiency of program procedures according to organizational objectives and apply improvements
* Evaluate and escalate voice of customer to improve operational effectiveness
* Identify service delivery trends and best practices to maintain high quality program standards.
* Collaborates with other functional groups to ensure total customer satisfaction levels through resolution.
* Inspects and certifies the efficiencies and performance of Services Operations (RWorld, RAMP) and Service Excellence Program.
* Oversees execution of account operations, contractual performance that drive customer satisfaction.
* Actively participates in customer meetings, business reviews and strategy sessions
* Owns the resolution of account issues to ensure optimal customer satisfaction
* Instrumental in development, implementation, and inspection of area services strategic plans.
* Development of organizational structure for service execution at area level.
* Establishes and promotes core standards for repeatable and consistent operational account management across all area supported accounts.
* Oversee and coordinate area based operations, providing tactical direction and support.
* Support implementations across area to deliver an exceptional customer experience
* Provides leadership implementing new initiatives/programs as required by customer contractual requirements/KPI's
* Oversight of Ricoh's on-boarding support processes (order management, billing, tech services, enterprise services) in relation to customer expectation & satisfaction
* Responsible for Area Services locations that are consistent, regarding branding appearance, site procedures manual, training, management, billing, reporting and contract conformance from site to site.
* Ensure ESM and AOM carry this out functionally
* Ensures the effective delivery, execution and inspection of Ricoh's Service Excellence methodology
* Escalate high risk services by validating scope, vetting through risk management and legal, and seeing through to completion of services implementation
* Manages the execution of ongoing inspection and certifications.
* Verify acceptable Site Certifications and conduct at minimum of one site certification per year
* Responsible for identifying, improving performance, productivity, efficiency and profitability of sites through process improvement and implementation of effective best practices and strategies
* Lead collaborative problem solving strategies, leveraging technology and automation to enhance ROI and the customer experience
* Drives SLA and regulatory compliance to ensure that all commitments and customer expectations are met or exceeded
* Provides account performance dashboard, P&L and Area Resource Management (Management Staff/FSR) leading to improved customer experience and profitability
* Responsible for approximately $27M in area services revenue and associated gross profit and contribution.
* Supports revenue growth and owns gross profit health within Ricoh Services, in cooperation with key internal and customer stakeholders.
* Participates in the review and creation of new business opportunities with current and prospective customers.
* Provides pre-sales support including developing and presenting relevant materials, tools and methods for account implementation and operation
* Recommend area program support structure during RFP, renewal, and expansions
* Assists the Regional Director of Operations with actions to achieve financial goals including GAP Plans, forecasting, PRO+, P&L reviews, financial deep dives, etc
* Ensures profitability of all assigned accounts down to the individual site locations.
* Identifies the source of poor profitability and works with the appropriate resources to make the necessary changes to improve profitability
* Oversees billing and ensures accuracy for assigned accounts.
* Escalates concerns to the appropriate resource within customer admin.
* Works with A/R to resolve collections issues with assigned customers.
* Works with the Sales teams to create a strategic vision for each account.
* Becomes executive sponsor on key accounts within the area
* Uses customer facing activities to evaluate customer satisfaction and performance standards within each location.
* Performs other duties as assigned

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How To Become A Director Of Managed Services

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.


Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.


Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Director Of Managed Services jobs

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Director Of Managed Services Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • German

  • Korean

  • Carrier

  • Arabic

  • Russian

  • Turkish

  • Japanese

  • Mandarin

  • Portuguese

  • Czech

  • Chinese

  • Bosnian

  • Cantonese

  • Greek

  • Hindi

  • Tagalog

  • Thai

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Director Of Managed Services

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Real Director Of Managed Services Salaries

Job Title Company Location Start Date Salary
Head of Managed Services OLR America Inc. Minneapolis, MN Sep 10, 2014 $208,883
Director, Global License Management Services Progress Software Corporation Bedford, MA Oct 01, 2012 $198,000 -
Director, Product Management, Managed Services Ellucian Company LP Fairfax, VA Jun 07, 2015 $185,657
Director Product Management, Managed Services Ellucian Company, LP Fairfax, VA Jun 07, 2012 $180,250
Director, Service Level Management McAfee, Inc. Santa Clara, CA Sep 23, 2012 $175,094 -
Director, Product Mangement, Managed Services Datatel, Inc. Fairfax, VA May 31, 2011 $175,000
Director, Service Management E.F. Johnson Company Irving, TX May 23, 2016 $150,000
Senior Director of Managed Wireless Services Globecomm Systems, Inc. Hauppauge, NY Oct 01, 2012 $133,290
Director, Vendor Management & Client Services Pitney Bowes Inc. Shelton, CT Oct 08, 2014 $126,214 -
Director of Product Management Data Services Chrome Systems, Inc. Portland, OR Dec 14, 2009 $125,000
International Fund Services NET Asset Value Manage State Street Bank and Trust Company Boston, MA Sep 06, 2014 $120,000 -
Director, Managed Services and Products Adconion Platform Services LLC Santa Monica, CA Nov 09, 2011 $120,000
Director, Managed Services and Products Adconion Media, Inc. Santa Monica, CA Jun 07, 2010 $120,000
Director of Systems Management and Financial Services Attitude Is Altitude, Inc. Moorpark, CA Aug 30, 2016 $114,117
Program Director, Managed Services Adecco Group Na/Pontoon Solutions, Inc. New York, NY May 25, 2015 $113,485 -
Costumer Service Management Wake Up Now, Inc. Provo, UT Aug 15, 2014 $110,423
Oracle Application Management Services (AMS) Tiger IBM India Private Limited Piscataway, NJ Jul 16, 2013 $110,100
Costumer Service Management Wake Up Now, Inc. Provo, UT Aug 25, 2014 $108,357
Investment Management Data Services Liaison State Street Bank and Trust Company Boston, MA Dec 05, 2012 $87,400 -
Global Delivery and Infrastructure Services Manage Deegit, Inc. Schaumburg, IL Aug 19, 2014 $86,445 -
Director CRM Services Higher Technology Solutions Incorporated Addison, IL Feb 15, 2011 $79,456 -
Treasury Services Core Cash Managment Controller Jpmorgan Chase & Co New York, NY Sep 30, 2012 $79,000
FSO-Info Management & Analysis Services (Imas) S Ernst & Young LLP New York, NY Dec 14, 2009 $78,062 -
Service Management-Application Support SLK America Inc. Cincinnati, OH Sep 28, 2015 $77,252
Service Management-Applications SLK America Inc. Cincinnati, OH Dec 30, 2015 $77,252
Investment Management Data Services Business Analy State Street Bank and Trust Company Boston, MA Dec 05, 2009 $76,700
Investment Management Data Services Business Analy State Street Global Advisors Boston, MA Dec 05, 2009 $76,700

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Top Skills for A Director Of Managed Services


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Top Director Of Managed Services Skills

  1. Service Delivery
  2. Financial
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Improved customer satisfaction through reorganization and coordination of proactive and reactive service delivery teams.
  • Define pipeline metrics and process governance strategies to improve client experience and improve financial and staffing forecast accuracy.
  • Recognized with five awards for quality improvement in customer service both on an individual and team level.
  • Selected to design infrastructure solutions and oversee daily operations of the Data Center and Help Desk support staff following corporate reorganization.
  • Served as Director of Facilities Management and Safety Officer.

Top Director Of Managed Services Employers

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Director Of Managed Services Videos

IBM Managed Security Services: A Day in the Life

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)