Director of managed services resume examples from 2026
Land interviews using Zippia's AI-powered resume builder.

All resume examples
Table of content
How to write a director of managed services resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in director of managed services-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the director of managed services position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical director of managed services skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a director of managed services resume:
- Oversight
- Cloud
- Project Management
- Portfolio
- Healthcare
- Infrastructure
- Process Improvement
- Service Delivery
- Shared Services
- Business Development
- Risk Management
- Customer Satisfaction
- Client Facing
- Product Management
- Service Management
- Client Relationships
- Client Satisfaction
- Emerging Technologies
- Strategic Plan
- Direct Reports
- Origination
- Slas
- HR
- Financial Statements
- ITIL
- Service Offerings
- Real Estate
- Vendor Management
- Litigation
- Level Agreements
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the director of managed services position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write director of managed services experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are effective examples from director of managed services resumes:
Work history example #1
Senior Service Manager
IBM
- Developed strategic partnerships with leading CRM vendors.
- Developed sales enablement collateral for Oracle offering on IBM Cloud and developing process for training sellers and architects.
- Resolved technical and political issues standardizing five distinct corporate IT infrastructures at 38 sites.
- Developed MySQL portal, project completion criteria and financial controls and relocation schedules.
- Focused on governance between organizations and drove unified business intelligence strategies.
Work history example #2
Information Systems Director
Bank of America
- Implemented automation around auditing and enabled the business to perform infrastructure audit without manual intervention.
- Negotiated with Alcatel-Lucent and F5 Networks to reduce hardware, software, and licensing costs.
- Provided shared services Windows Server Implementation to Lines of business in a large highly complex 80,000 server plus environment.
- Reviewed specific client instructions and processed items within specific categories related to check negotiations, transaction boundaries and verification procedures.
- Re-developed a robust loss forecasting methodology which identified a $40MM benefit for 2005 through detailed segmentation.
Work history example #3
Director Of Managed Services
IBM
- Developed infrastructure, staffing requirements, training program and facility specifications for shared service center Developed and maintained project plans.
- Developed IT strategies for Fortune 500 clients for technology solutions related to application portfolio, and operations improvement.
- Led the launch of several new cloud-based resiliency offerings, resulting in over 100 news articles.
- Developed project budgets and supervised design implementation and production procedures based on creative and technical requirements.
- Managed Year 2000 remediation projects for $215 million portfolio of government and corporate clients.
Work history example #4
Director Of Managed Services
Syntellect
- Designed and implemented operational processes and procedures for the execution of SLA/WLA's integration and the maintenance of customer platforms.
- Partnered with sales executives to provide ROI-based value propositions, conducted pre-sales product demonstrations and workflow analysis.
- Provided strategic leadership, advisory services, governance, delivery and operational excellence.
- Implemented Healthcare analytics reporting; PeopleSoft ERP
- Updated/maintained System Requirements Document (SRD) and Interface Control Documents (ICDs) using a RVTM Access database.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Master's Degree in business
Liberty University, Lynchburg, VA
1991 - 1992
Bachelor's Degree in business
Western Washington University, Bellingham, WA
1995 - 1998
Highlight your director of managed services certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on director of managed services resumes:
- IT Information Library Foundations Certification (ITIL)
- Project Management Professional (PMP)
- Certified Manager Certification (CM)
- Certified Management Accountant (CMA)
- ITIL Foundation
- Master Project Manager (MPM)
- Professional Business Analyst Certificate