Automatically apply for jobs with Zippia

Upload your resume to get started.

Director of managed services skills for your resume and career

Updated January 8, 2025

6 min read

Director of managed services example skills

Below we've compiled a list of the most critical director of managed services skills. We ranked the top skills for directors of managed services based on the percentage of resumes they appeared on. For example, 6.5% of director of managed services resumes contained oversight as a skill. Continue reading to find out what skills a director of managed services needs to be successful in the workplace.

15 director of managed services skills for your resume and career

1. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of managed services use oversight:

Coordinated strategic initiatives, operational functions, and technical oversight involving transition of over 100 clients.
Implemented program oversight of severely distressed assets transferred to HomEq and facilitated loss mitigation routines.

2. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how directors of managed services use cloud:

Cloud vendor provides additional value with high-availability disaster recovery, not offered by our in-house data center.
Stabilized cloud based software service through technical innovation, project management and redesign of product release process.

3. Project Management

Here's how directors of managed services use project management:

Manage an organization accountable for providing implementation project management and planning services for external data center and business processing outsourcing customers.
Established project management office and provided training for senior management and project managers that defined standard project roles and responsibilities.

4. Portfolio

Here's how directors of managed services use portfolio:

Implemented use of project portfolio management tools to enable cross-functional collaboration and centralized information storage for company-wide visibility of projects.
Promoted and administered a portfolio of banking products, including conducting needs analysis with clients to recommend product offerings.

5. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how directors of managed services use healthcare:

Serve as the executive responsible for all healthcare facility management and related client communication throughout the company.
Implemented full scale medical equipment maintenance programs in major healthcare hospitals and affiliations world-wide.

6. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how directors of managed services use infrastructure:

Selected to design infrastructure solutions and oversee daily operations of the Data Center and Help Desk support staff following corporate reorganization.
Led all activities including application development, technical infrastructure and vendor management for the deployment of distance education program.

Choose from 10+ customizable director of managed services resume templates

Build a professional director of managed services resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your director of managed services resume.

7. Process Improvement

Here's how directors of managed services use process improvement:

Collaborated and executed Six Sigma process improvement strategies with home delivery and installation providers designed to improve sales and remove cost.
Identified, documented, and prioritized opportunities for product and process improvement to cross-functional teams based on observations and data analysis.

8. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how directors of managed services use service delivery:

Championed repeatable ways of doing business and serve customer needs by implementing improvement plans inside service delivery and assurance communities.
Developed communication plans for directors and managers for 17 business unit departments for effective program design and service delivery.

9. Shared Services

Here's how directors of managed services use shared services:

Cost Transformation: Pioneered shared services model, leveraging firm back office and operational capabilities to reduce overhead and bolster profitability.
Developed shared services business case and strategy.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of managed services use business development:

Reviewed and negotiated contracts ultimately securing two digital imaging solutions partners - directed business development resources focused on selling imaging solutions.
Partnered with account managers to design comprehensive marketing and targeted business development programs to increase business from their existing accounts.

11. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how directors of managed services use risk management:

Directed activities of risk management department in escalation of business risk and administrative analysis of new services and associated risks.
Provide training sessions for facility staff on risk management topics including medical documentation and customer service.

12. Customer Satisfaction

Here's how directors of managed services use customer satisfaction:

Initiated and led cross-functional teams to resolve persistent and systemic service issues negatively affecting Customer Satisfaction, Revenue and Cost.
Ensured that optimum customer satisfaction levels were maintained through individual / team quality assurance and productivity requirements were maintained.

13. Client Facing

Here's how directors of managed services use client facing:

Led division project managers and installed base client facing representatives in organization.
Created Client facing presentations and marketing materials.

14. Product Management

Product management is a part of an organization's function that deals with product development, planning, pricing, forecasting, launching, and marketing the product.

Here's how directors of managed services use product management:

Managed the Product Management and Services Organization of ManageStar, driving methodology and best practices.
Established Product Management function providing competitor analysis for over 100 strategies.

15. Service Management

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Here's how directors of managed services use service management:

Negotiated service management documents: identified stakeholders, presented requirements, negotiated amendments, and secured approvals.
Orchestrated the execution and completion of more than 20 successful enterprise level IT Service Management optimization engagements.

5 Director Of Managed Services resume examples

Build a professional director of managed services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your director of managed services resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Directors Of Managed Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of director of managed services skills to add to your resume

The most important skills for a director of managed services resume and required skills for a director of managed services to have include:

Oversight
Cloud
Project Management
Portfolio
Healthcare
Infrastructure
Process Improvement
Service Delivery
Shared Services
Business Development
Risk Management
Customer Satisfaction
Client Facing
Product Management
Service Management
Client Relationships
Client Satisfaction

Emerging Technologies
Strategic Plan
Direct Reports
Origination
Slas
HR
Financial Statements
ITIL
Service Offerings
Real Estate
Vendor Management
Litigation
Level Agreements
C-Level
Strategic Direction
Business Process
Manage Client Expectations

CIO
Saas
SQL
Medicaid
ITSM
PC
SharePoint
Due Diligence
Payroll
Strategic Sourcing
Revenue Growth
Internal Controls
Cost Savings
ROI
Windows

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs