Top Director Of Managed Services Skills

Below we've compiled a list of the most important skills for a Director Of Managed Services. We ranked the top skills based on the percentage of Director Of Managed Services resumes they appeared on. For example, 8.6% of Director Of Managed Services resumes contained Financial Statements as a skill. Let's find out what skills a Director Of Managed Services actually needs in order to be successful in the workplace.

The six most common skills found on Director Of Managed Services resumes in 2020. Read below to see the full list.

1. Financial Statements

high Demand
Here's how Financial Statements is used in Director Of Managed Services jobs:
  • Monitored monthly financial statements and made adjustments to operations to ensure monthly budgetary goals were met.
  • Developed and used assumptions following analysis of existing financial statements and industry analysis.
  • Collected and analyzed borrower and property quarterly and annual financial statements.
  • Closed books and prepared financial statements for facilities including bank reconciliation.
  • Planned, coordinated, directed and executed monthly closing process to ensure financial statements were prepared in accordance with GAAP.
  • Provide monthly/quarterly financial statements, financial forecasts, and budgets on market data costs across business lines.
  • Reviewed activity reports and financial statements to determine progress and status in attaining set goals.
  • Prepare monthly financial statements with QuickBooks Online, including all balance sheet reconciliations.
  • Designed and coded financial statements in the PeopleSoft accounting system.
  • Analyze monthly financial statements and cash flow.
  • Code and spread property financial statements.

Show More

2. Service Delivery

high Demand
Here's how Service Delivery is used in Director Of Managed Services jobs:
  • Championed repeatable ways of doing business and serve customer needs by implementing improvement plans inside service delivery and assurance communities.
  • Developed communication plans for directors and managers for 17 business unit departments for effective program design and service delivery.
  • Designed and executed service delivery and client support requirements for integration of two managed service delivery organizations.
  • Created sales tools for effective and efficient next logical progression of service delivery and implementation.
  • Led continuous improvement efforts to enhance service delivery, and incident and problem management processes.
  • Managed Vendor relationships that included negotiating technology contracts and renewals, service delivery and support.
  • Managed service delivery and development projects with supervisory responsibilities of both direct and indirect resources.
  • Play critical role in standardizing service delivery model across global and North American businesses.
  • Secured contract with outside vendor to improve overall product quality and service delivery.
  • Inherited a non-profitable service delivery operation and turned into profitable in two years.
  • Managed client requirements in the capacity of a Service Delivery Manager.
  • Collaborated with senior management to institute an enhanced service delivery model.
  • Removed roadblocks that prevented or undermined high quality service delivery.
  • Build strong partnerships and successful cross-department service delivery model.
  • Introduced Job Shadowing Program with Service Delivery, Help Desk, Production Control, and Tech Support employees.
  • Key leader in the development and signature on a 5 year, >$35Mil service delivery contract.
  • Phase one is the restructuring of work-flows to streamline efforts and improve turn-around times for Service Delivery.
  • Managed team of Service Delivery Executives supporting a $75 million per month portfolio of customers.
  • Deployed Service Delivery Model / Service Profit Chain Methodology improving client satisfaction 20%.
  • Prioritized the service delivery tools development to save $4M in first 6 months.

Show More

3. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Director Of Managed Services jobs:
  • Conduct financial and programmatic audits of agencies to ensure compliance with federal, state, and local regulations.
  • Administer risk management services and ensure compliance with all applicable state laws and District policies and procedures.
  • Worked cohesively with location and regional management to ensure compliance of Federal OSHA and IOSHA regulations.
  • Performed weekly audits to ensure compliance among end users.
  • Participate in sales engineering presentations and review engineering configurations to ensure compliance with accurate technical application requirements.
  • Prepared, reviewed and controlled the operating budgets of a non-profit organization to ensure compliance with appropriation.

Show More

4. Customer Service

high Demand
Here's how Customer Service is used in Director Of Managed Services jobs:
  • Reported Directly to President, overseeing all Customer Service operations and database management for nationwide membership database of 25,000 small businesses.
  • Exceed customer expectations by delivering high quality customer service, promptly addressing all customer inquiries, and maintaining strong relationships.
  • Developed and instructed field managers on daily tactical plans designed to meet corporate profitability targets and customer service commitments.
  • Led multiple office relocation and system/application consolidation initiatives that substantially reduced operating expenses while maintaining customer service levels.
  • Provide training sessions for facility staff on risk management topics including medical documentation and customer service.
  • Managed enhancements to credit card online customer service portal & improved customer service & operations.
  • Ensured personnel were adequately trained in appropriate technologies and customer service.
  • Directed customer service participation in selection of Customer Relationship Management software.
  • Provided exceptional customer service when resolving escalated customer service issues,
  • Maintain seamless customer service and promote effective relationship with clients
  • Provided excellent friendly, accurate yet aggressive customer service.
  • Provided high-level quality customer service to developers and citizens.
  • Initiated and created process flows, training materials, and procedures to meet the company's high level customer service objectives.
  • Directed all Software Delivery, Sales Support, Order Management, Warranty, and Customer Service operations across two contact centers.
  • Lead a customer service team of 15 employees who supports 700+ customers and 75+ active new deliveries at any given time.
  • Lead a workforce of 1000 agents, 60 Supervisors and 6 Managers in delivering operational metrics and Customer Service KPI improvement.
  • Demonstrated customer service experience, management experience, excellent communication skills and knowledge of various types of technical and IT solutions.
  • Used a thoughtful approach to leading and mentoring a 14-member staff to build customer service competencies and technical capabilities.
  • Led projects to improve customer service ratings; received a #2 ranking in the Greenwich Global Banking survey.
  • Facilitated high service quality, timely call handling, and customer service levels for 3+ million calls per year.

Show More

5. Strategic Plan

high Demand
Here's how Strategic Plan is used in Director Of Managed Services jobs:
  • Supervised and coordinated the development and implementation of the City s Strategic Plan, corporate communications, and other management initiatives.
  • Developed and directed the strategic planning and creative execution for a new company that acquired and rolled-up five operating divisions.
  • Directed overall strategic planning, marketing, and operation of a Functional Capacity Evaluation Center utilizing the ERGOSTM Work Simulator.
  • Developed the organization's first strategic plan utilizing performance management and zero based, priority budgeting techniques and principles.
  • Position required strategic planning, leadership and organization of the operational activities of all contract locations.
  • Led client strategic planning for payment integrity program resulting in prioritization of operational initiatives.
  • Evaluated new opportunities for department/agency and determined if grant opportunities aligned with strategic plan.
  • Provided strategic planning during executive leadership meetings; recommended ideas to enhance business.
  • Conducted strategic planning and market development research for technology start-up.
  • Directed agency-wide strategic planning process for 7 executive managers.
  • Participated in strategic planning of all ambulatory care services.
  • Drive client-facing strategic plans that resulted in turning a projected -30% revenue loss into a +15% surplus booking.
  • Provide long term strategic planning to IT Team and inform executive leadership of best practices and recommended technologies.
  • Developed and implemented the Area's Managed Care Strategic Plan to guide the hospital in its market strategy.
  • Assisted with the strategic planning for the organization, and led quarterly financial reviews for senior leadership.
  • Led strategic planning management and provided day to day support for major subcommittee.
  • Participate in strategic planning and ensure performance goals are met and set.
  • Reported, tracked and analyzed events, demonstrating success in strategic planning.
  • Provided strategic planning with other members of the long range planning committee.
  • Implemented strategic plans and develop action plans for short/long-term objectives.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Infrastructure

high Demand
Here's how Infrastructure is used in Director Of Managed Services jobs:
  • Selected to design infrastructure solutions and oversee daily operations of the Data Center and Help Desk support staff following corporate reorganization.
  • Performed strategic planning, budget development, policy/standards development, and architecture and infrastructure planning, upgrade and management.
  • Led all activities including application development, technical infrastructure and vendor management for the deployment of distance education program.
  • Identified back office support infrastructure changes required to support existing dedicated point-to-point IP transit services in a wholesale environment.
  • Performed cost-benefit and risk management research and analyses required to continually improve and upgrade infrastructure and customer offerings.
  • Developed best practices management models for insurance industry which significantly lowered infrastructure total cost of ownership (TCO)
  • Direct infrastructure functions for major mobile telecommunications company with over 38 million subscribers in Lagos, Nigeria.
  • Directed and managed daily operations of South Central Division's IT infrastructure and provided technology vision.
  • Worked on time critical efforts to develop improved reporting infrastructure and enhanced communication with customers.
  • Lead security authority on technical design for Trust Center Managed Security applications and infrastructure.
  • Performed infrastructure assessments and aligned technical requirements with customer's budget and needs.
  • Manage infrastructure, security and consulting engagements with General Motors and its suppliers.
  • Position security infrastructure to minimize and respond to significant security and risk events.
  • Optimized operations/support of system infrastructures, application upgrades, and hosting services.
  • Managed enterprise voice/data cabling infrastructure and created facility standards.
  • Support business continuity efforts and maintain emergency infrastructure.
  • Planned wide area network and telecommunications infrastructure.
  • Designed and implemented department infrastructure.
  • Worked on numerous projects as the technical lead, including SCCM, Exchange, Active Directory, and networking infrastructure.
  • Maintained dialogue with Engineering, Sales and Channel partners; ensured infrastructure was in place and ensured on-time product delivery.

Show More

7. Oversight

high Demand
Here's how Oversight is used in Director Of Managed Services jobs:
  • Coordinated strategic initiatives, operational functions, and technical oversight involving transition of over 100 clients.
  • Received 3 promotions resulting in increased leadership and oversight over marketing and society management services.
  • Implemented program oversight of severely distressed assets transferred to HomEq and facilitated loss mitigation routines.
  • Conducted clinical and administrative oversight of the entire Care Coordination and Utilization Management department.
  • Provided project oversight and mentoring for service delivery projects to MedAssets members.
  • Branch management for facility operations, payroll, procurement and contract oversight.
  • Provide Program Management oversight to local government contracts.
  • Served and developed Utilization Review Oversight Committee and development of Meaningful Use committee, and CDI (Clinical Documentation Improvement).
  • End to end responsibility and oversight for Beeline Managed Service Programs exceeding $3B in total annual client billing.
  • Provided administrative oversight to the Case Management, Social Work, Bed Allocation, and Patient Transportation Departments.
  • Assumed relationship oversight and facilitated business reviews for 8 strategic suppliers representing ~ $75M in annual spend.
  • Set the global strategic direction, effective core management oversight, senior vendor BPO & technology management oversight.
  • Supervised 15 staff in multiple locations providing behavioral care oversight to mental health and substance abuse benefits.
  • Maintained high profile position in providing strategic direction, long-range planning and oversight to IT team.
  • Monitor BMS vendor performance, including oversight of corrective action plans implemented as required.
  • Created a prospective premium audit process that reduced $3M of annual premium oversight.
  • Provide vision, oversight, and direction for Valuation Services operations and staff.
  • Provided oversight for storage projects consisting of upgrades, migrations and hardware refreshes.
  • Provided oversight of HMO claims and customer service within Northeast marketplace.
  • Direct oversight of portfolio servicing contracts with top investment banking partners.

Show More

8. Project Management

high Demand
Here's how Project Management is used in Director Of Managed Services jobs:
  • Manage an organization accountable for providing implementation project management and planning services for external data center and business processing outsourcing customers.
  • Established project management office and provided training for senior management and project managers that defined standard project roles and responsibilities.
  • Performed independent projects for clients including project management process definition/improvement, red project reviews and project manager skills assessments.
  • Applied project management methodologies in overseeing and leading 16 successful site implementations involving every aspect of start-up operations.
  • Project management: 16 successful site implementations involving every aspect of start-up operations in our client facilities.
  • Integrated senior technical engineering with project management to create innovative deployment methods supporting a decentralized customer base.
  • Developed and conducted several classes in Leadership and Project Management at a National Level for Senior Management.
  • Recruited to lead financial services consulting practice and provide technical and project management leadership.
  • Executed turnaround in project completion performance, trained on and enforced project management methodologies.
  • Provided business analysis and project management support to SecureBase system development and operational projects.
  • Project management and coordination of equipment installations and modifications.
  • Supervised project design and project management for all projects the MS teams handled from inception to completion.
  • Develop and implement project management procedures, tools, and templates for use in all IT projects.
  • Direct Project Management Office (PMO) activities and manage pipeline of projects and programs for implementation.
  • Supplied project management support for projects focusing on product controls, deployment, and product management.
  • Acquired project management skills by designing, managing and completing landscape projects for numerous landscape customers.
  • Established and aligned project management processes with Sales, Client Delivery and Accounting.
  • Led Team managing vendor relationships, program and project management.
  • Project Management Assistant for the delivery of Bond Projects.
  • Build queries to gather information for project management.

Show More

9. Revenue Growth

high Demand
Here's how Revenue Growth is used in Director Of Managed Services jobs:
  • Implemented incentive program to support business unit objectives of revenue growth and profitability.
  • Led the proposal writing and pricing process to create compelling and responsive technical solutions while ensuring revenue growth and margin achievement.
  • Exceeded recurring revenue growth targets by more than 17% while transforming organization to support new applications and value-added services.
  • Led a team of 10 technical consultants and support personnel, which focused on revenue growth and customer satisfaction.
  • Managed the strategic direction, revenue growth, departmental operations and measurements within the MCS, or outsourcing group.
  • Conceptualized and launched twenty-five new product enhancements resulting in revenue growth of 200% between 2001 and 2006.
  • Averaged a ~120% year over year revenue growth and high client retention rate.
  • Created innovative managed service model resulting in >65% YoY revenue growth.
  • Exceeded annual targets in revenue growth, margin improvement, & cost reduction.
  • Focused on revenue growth of a Portfolio of Managed and Emerging Services.
  • Achieved double digit annual revenue growth over the past 14 years.

Show More

10. Client Relationships

high Demand
Here's how Client Relationships is used in Director Of Managed Services jobs:
  • Collaborated with Delivery Managers to ensure customer solutions were delivered successfully and maintained all client relationships related to the engagement.
  • Managed 18 client relationships with over $150B in assets under management and over 200K accounts representing $15MM in revenue.
  • Manage client relationships and drive the implementation of projects and other initiatives post contract.
  • Developed & expanded client relationships and renewals with key decision makers & advertisers.
  • Developed close client relationships with various important stakeholders during my time here.
  • Cultivated client relationships to support client's business goals.
  • Developed and cultivated client relationships with pharmaceutical managed markets clients.
  • Promoted to manage multi-million dollar key client relationships and build a high-performing Client Service Team (CST).
  • Handled timelines, research, client relationships, conceptualization, 3D modeling, and more.

Show More

11. Business Development

high Demand
Here's how Business Development is used in Director Of Managed Services jobs:
  • Reviewed and negotiated contracts ultimately securing two digital imaging solutions partners - directed business development resources focused on selling imaging solutions.
  • Directed product development and management, steered new business development and customer relationship management, strategy, marketing and finance.
  • Partnered with account managers to design comprehensive marketing and targeted business development programs to increase business from their existing accounts.
  • Contribute substantially to the business development, positioning and overall shaping of our Managed Services line of business offerings.
  • Lead business development efforts in analyzing and pursuing alternative revenue streams and future state architecture and staffing models.
  • Lead business development and capture management activities for strategic consulting engagements for public and private sector clients.
  • Managed new business development campaigns and strategic vendor alliances along with Merger & Acquisition responsibilities.
  • Developed and delivered training for Business Development Managers on solutions and value proposition.
  • Utilized results in proprietary articles, publications, presentations, and business development.
  • Assisted business development team with partnerships for co-development projects.
  • Developed capability documents for use in Business Development Efforts.
  • Created business development strategies, translated into actionable plans.
  • Assisted Business Development in securing key accounts.
  • Worked closely with Senior Management, Operations, Legal & Compliance, Investments, Technology and Business Development.
  • Produced new business development opportunities for existing sites which resulted in an annual revenue increase of 12%.
  • Hired and led business development teams in AMVESCAP offices in Japan, France, Italy and Germany.
  • Assist internal counsel and business development groups to draft contracts and agreements between Wingspan and its clients.
  • Managed a team of Business Development Managers responsible for over $20 million in annual new sales.
  • Sell MDI valued added solutions and liaise with business development on new opportunities.
  • Conceptualized winning tactics for new business development with both new and existing clients.

Show More

12. Business Requirements

high Demand
Here's how Business Requirements is used in Director Of Managed Services jobs:
  • Offer guidance and technical leadership while working closely with the leadership group in aligning technologies with business requirements and goals.
  • Assisted with the gathering of business requirements from process owners and implemented solutions to be used at a global scale.
  • Work with the Architecture and Engineering teams for proper system design to meet the business requirements.
  • Provide business requirements for data collection and sourcing and provide compliance effort to outside auditor.
  • Coordinate with internal and external partners to understand their business requirements and formulate strategies to align software/systems integration with corporate goals.
  • Perform detailed analysis, prepare Business Requirements Documents, functional specifications and review vendor specifications ensuring requirements are properly addressed.

Show More

13. Healthcare

high Demand
Here's how Healthcare is used in Director Of Managed Services jobs:
  • Implemented full scale medical equipment maintenance programs in major healthcare hospitals and affiliations world-wide.
  • Launched a new division with the mission of assisting providers of healthcare with the business aspects of running an office practice.
  • Research Triangle Park, NC 1991 to 2006 Science-led global healthcare company researching and developing broad range of medicines and brands.
  • Greet transfer and hold In/Outbound call, help clients ensure that healthcare claims are paid correctly and by the responsible party.
  • Coordinated transition of two physician healthcare markets to MedSynergies and developed billing policies for both markets.
  • Provided network admin, expansion, PC repair and EDI transfers for healthcare.
  • Manage vendor relations to maximize engagement, and complex healthcare issues.
  • Work to improve efficiency and quality in delivering healthcare services.
  • Referred clients to clinical and healthcare professionals as needed.
  • Evaluated new healthcare technology products, concepts and trends.
  • Presented as a Vendor at numerous Healthcare Conferences.
  • Reported to Vice President of Healthcare Services.
  • Reported to the VP Integrated Healthcare services.
  • Advised private medical practices how to improve healthcare business inefficiencies and clinical practices, and improve healthcare business practice problem resolution.
  • Implemented Healthcare analytics reporting; PeopleSoft ERP
  • Own training, quality assurance (QA), and workflow analysis processes for NextGen Healthcare implementations and software upgrades.
  • Directed favorable renewals with Aetna, Blue Cross Blue Shield of Texas, CIGNA, and United Healthcare.
  • Oversee client primary healthcare, dental services, legal services, substance abuse and mental health tx.
  • Directed the day to day operations for the receivables management division of Sentry Healthcare Services.
  • Established exclusive on-going relationships with doctor offices, healthcare companies and agencies and local companies.

Show More

14. Business Units

high Demand
Here's how Business Units is used in Director Of Managed Services jobs:
  • Evangelized the Feeds capabilities within other internal business units.
  • Manage the Staffing and Consulting business units for the company with a focus on strengthening the operational processes of the business.
  • Reorganized department in terms of personnel and reporting responsibilities to more closely align with the business units.
  • Collaborated with the PrivateEquity Services teams, as well as other Bank business units.- Managed East Coast team
  • Partnered with various business units to ensure negotiated components of the SLA were supportable and measurable.
  • Coordinated incentive strategy with business units to reward 3PL s for KPI improvements above targeted goals.
  • Identified opportunities to leverage spend between two business units in cleaning products.
  • Managed SLA and OLA obligations to various Customers and Business Units.
  • Standardized the Centrex product development and implementation process across all business units.
  • Led finance operations team for the Credit Service Decision Analytics business units with annual revenues of $700 million.

Show More

15. Process Improvement

average Demand
Here's how Process Improvement is used in Director Of Managed Services jobs:
  • Identified, documented, and prioritized opportunities for product and process improvement to cross-functional teams based on observations and data analysis.
  • Collaborated and executed Six Sigma process improvement strategies with home delivery and installation providers designed to improve sales and remove cost.
  • Facilitated focus groups with stakeholder participation drawn from executive to staff level to identify waste and process improvements.
  • Reduced staff labor expenses by approximately 20% by identifying process improvements and elimination of non-critical tasks.
  • Identified and successfully implemented various process improvements leading to substantial savings in budget and time.
  • Implemented process improvement & best practice initiatives with Relationship Managers and strategic clients.
  • Analyze and document business and functional requirements to identify process improvement.
  • Analyzed and compiled data to make recommendations for process improvements.
  • Championed initiatives involving process improvement and operational efficiency across departments.
  • Optimized client opportunities and business process improvements.
  • Chair of the Engineering Process Group (EPG); focal point for organizational quality assurance and process improvement:.
  • Key Accomplishments: - Lead project manager for 'process improvement' projects at multiple sites.
  • Designed and developed companion services (process improvement, training and change readiness).
  • Directed offshore process improvement, transition and implementation teams in India and the Philippines.
  • Created and drove work flow and process improvements to improve and maintain operational excellence.
  • Managed a global team of Service Analysts in the development of service and process improvements
  • Monitor REO market trends and assist with team training and process improvement initiatives.
  • Managed and facilitated process improvement teams from the C-suite and other functional areas.
  • Assess and implement industry best practices and continuous process improvement programs.
  • Drive projects and process improvements with internal business partners and clients.

Show More

16. Cloud

average Demand
Here's how Cloud is used in Director Of Managed Services jobs:
  • Cloud vendor provides additional value with high-availability disaster recovery, not offered by our in-house data center.
  • Participated in product development of Mobile Device Management, enhanced Security Services and Cloud Solutions.
  • Manage expanded support services for cloud-based and on-premises enterprise software applications for large companies.
  • Skilled in negotiating and managing large, complex technology outsourcing, cloud and managed services agreements with Fortune 100 clients.
  • Leverage in-depth cloud managed service skills, rapid cloud deployment capabilities and DevOps strengths to optimize technical delivery.
  • Created prototype of components of TSM pilot running in Amazon Web Services (AWS) cloud.
  • Developed process and procedures specific to supporting BI customers in a Managed Services and Cloud environments.
  • Work closely with Director of Cloud Services to promote cloud business - Office 365 and Azure.
  • Created new Cloud and Managed Service business for Service Provider Wi-Fi and Service Provider Video.
  • Designed, created and executed on the first enterprise-wide customer response platform for cloud services.
  • Worked on strategic business strategies to migrate services to the cloud for enhanced continuity.
  • Evaluate OEM hardware partners and 3 party cloud integration partners to identify integration opportunities.
  • Phase Two began the migration of Oracle Database Servers to the AWS Cloud.
  • Subject Matter Expert level experience in drafting cloud related managed services agreements.
  • Focused on emerging technology trends in cloud computing and the mobile Internet.
  • Designed all cloud instance for Amazon and Azure virtual machines in the GovCloud
  • Managed WW support team for cloud based and traditional license software models.
  • Devised strategy for bringing these offerings to the Cloud.
  • Facilitated staff training in support of our Cloud platform.
  • Design, price and implement Cloud based solutions.

Show More

17. Risk Management

average Demand
Here's how Risk Management is used in Director Of Managed Services jobs:
  • Directed activities of risk management department in escalation of business risk and administrative analysis of new services and associated risks.
  • Prepared the Risk Management Department budget & annual assessments including actuarial & self-insured insurance program.
  • Developed first formal organizational approach to implement accident investigation/risk management tracking of employee accidents.
  • Developed and performed annual Risk Management Standard Review Audits at all Network practices nationwide.
  • Developed, established and expanded Network-wide Risk Management and Clinical Quality Assurance Programs.
  • Led a cross-organizational team to implement a more robust web-based risk management system.
  • Researched and recommended initial Faculty participation in the University Risk Management Committee.
  • Aided engineering consulting firm by developing enterprise risk management training curriculum.
  • Executed professional marketing, sales and risk management services delivery.
  • Presented at conferences and meetings regarding risk management and insurance.
  • Coordinate risk management activities with Captive Bermuda Insurance Company.
  • Developed effective Risk Management/Safety programs for the college.
  • Conducted risk management investigations and prepared follow-up reports.
  • Identified and implemented a Strategic Meeting Management processes, risk management and vendor strategies across five global brand franchises.
  • Assess and enhance Model Risk Management governance and framework as per guidance from the Federal Reserve SR 11-7.
  • Spearheaded the transition from an outsourced risk management, risk-financed program to an in-house controlled program.
  • Saved approximately $500,000 by reversing a decision to use a vendor software risk management application.
  • Managed a team of analysts to address deficiencies in TVA's enterprise risk management assessment tool.
  • Oversee Risk Management Consulting services and Electronic Risk Management Assistant (ERMA) call center.
  • Directed risk management services, including loss control, resource development, and claims management.

Show More

18. Service Management

average Demand
Here's how Service Management is used in Director Of Managed Services jobs:
  • Orchestrated the execution and completion of more than 20 successful enterprise level IT Service Management optimization engagements.
  • Negotiated service management documents: identified stakeholders, presented requirements, negotiated amendments, and secured approvals.
  • Provide subject matter expertise and innovative solutions for IT Service Management and Delivery.
  • Key Responsibilities: Service Management.
  • Partnered with service management leaders, sales and assurance / delivery departments to create a broader and deeper relationship with customers.
  • Develop Service Management process for 2000+ employees world-wide for Incident, Problem, Request, Change, Configuration and Asset Management.
  • Achieved a 15% increase in customer satisfaction after the first full year of managing the Service Management organization.
  • Led team for enterprise Service Management processes including: Change, Release, ServiceLevel Management, and Configuration Management.
  • Two-time recipient of the Client Service Management Risk Award, recognizing outstanding teamwork, creativity, and problem-solving skills.
  • Coordinated closely with the Client Service Management Team to advise of client queries, requests, and issues.
  • Launch the Service Management program world-wide with instructor-led training classes, detailed documentation and quick reference fliers.
  • Led the business office for Service Management across recovery, managed, cloud and co-location services.
  • Led global Service Management Process Maturity assessment for all of Accenture's IO clients.
  • Research Service Management providers then build the business case to receive funding.
  • Developed the global release roadmap for service management tools and processes.
  • Contract) Provided metrics for IT service management personnel.

Show More

19. Product Management

average Demand
Here's how Product Management is used in Director Of Managed Services jobs:
  • Managed the Product Management and Services Organization of ManageStar, driving methodology and best practices.
  • Established Product Management function providing competitor analysis for over 100 strategies.
  • Led product management team for this $200M cardiac medical systems firm (mission critical software and hardware).
  • Lead product management and professional services over software and hardware solutions with combined revenue over $50M annually.
  • Introduced and trained the Stanford University d.school's design thinking methods to the product management and design teams
  • Managed a Product Management team consisting of 4 directors and 2 senior product managers.
  • Managed a team of product managers in the voice platform product management group.
  • Directed staff to perform product management and product marketing duties.
  • Completed full Product management lifecycle - Market analysis, offer development, and go to market strategy.
  • Acted as a product management to create a multi-tiered Premium Support Offerings.

Show More

20. Itil

average Demand
Here's how Itil is used in Director Of Managed Services jobs:
  • Instituted ITIL-based delivery model for standard services and offerings.
  • Implemented processes to transform the Help Desk to an ITIL based Service Desk while maintaining a 99% ticket closure rate.
  • Ensured high availability through the continual improvement of processes and the development of standard operating processes based on ITIL principles.
  • Note: Done 4 day training on ITIL Service Operations Intermediate and going to schedule my exam soon.
  • Develop ITIL practice of Service Transition and Operations for Managed Service line of business.
  • Implemented ITIL process as part of BI cloud managed services and data governance.
  • Cross Departmental Liaison - ITIL Environment, Employee Satisfaction, teams and departments.
  • Leveraged the ITIL processes implemented to initiate CMMI certification for the project.
  • Develop benchmarks and strategies for operational improvements using ITSM and ITIL
  • Implemented a non-existent incident and change management ITIL processes.
  • Comply with ITIL standards for support and management.
  • Imbedded ITIL based service level management into the organization to improve overall service delivery.
  • Implemented three newly formalized ITIL based processes within the services division: Change Management and Problem Management and Knowledge Management.
  • Team consisted of operating systems, database administration, networking, security and ERP application skill sets and followed ITIL processes.
  • Achieved ITIL expert service management certification and leveraged best practices to realize efficiencies, improveservice delivery, and customer retention.

Show More

21. RFP

average Demand
Here's how RFP is used in Director Of Managed Services jobs:
  • Coordinated activities and supported key account representatives sales engagements, including support for RFI/RFQ/RFP requests.
  • Delivered on client outcomes- including RFP advisement, supplemental product evaluations and direct client advisement.
  • Supported new business development, RFP/RFI content design, preliminary and finals preparation and presentations.
  • Participated in potential customer RFP responses.
  • Create request for proposal (RFP), presentations for sales meetings, attend and preside over board meetings when applicable.
  • Lead the Solution Design process by analyzing RFI/RFP requirements and client needs to create and articulate solution strategy to technical architects.
  • Lead Executive on a 5 member team to develop business strategies for (2) WA State Agency RFP's.
  • Skilled in creation of Request for Proposals (RFP), bid analysis spreadsheets and cash flow spreadsheets for projects.
  • Led global team with responsibility for pricing, customer tariff management, and RFP / RFQ / RFI responses.
  • Develop and lead RFP's for both Technical Volume and Cost Volumes in response to RFP'S.
  • Prepared service proposals, RFP responses, and supported sales group in efforts to secure new business.
  • Analyzed office equipment usage within the office; developed RFP's and ordered equipment as needed.
  • Developed and responded to RFI's and RFP's for UHC and member services.
  • Directed client development strategies, developed proposals, RFP's, and marketing materials.
  • Developed new templates for RFP and RFQ bidding process.
  • Respond to Request for Proposal (RFP) announcements.
  • Created RFP and RFI documents for vendors of interest.
  • Assist with client communications, RFP's and implementations.
  • Administered and assisted with the development of RFP's to meet the owner's requirements for competitive bidding purposes.
  • Developed strategic roadmap for new technical services, supported sales team in responding to RFP's and Client presentations.

Show More

22. Direct Reports

average Demand
Here's how Direct Reports is used in Director Of Managed Services jobs:
  • Attained internal best of breed employee satisfaction survey results at 98% manager satisfaction direct reports and 92% overall organization.
  • Promoted to lead Division with 150 direct/indirect reports; 60+ clients generating $3.5M of revenue per month across both offerings.
  • Educate and motivate direct reports to be effective managers of the firm's engagements and assignments.
  • Directed a team of 14, 9 direct reports, facilitating cross functional collaboration and unity.
  • Manage a team of managers with 70 direct reports worldwide responsible for over 6000 servers.
  • Direct a team of four Managers, Lead Representative and their 25 direct reports.
  • Managed regional office with 20 direct reports and full P&L management.
  • Managed 7 direct reports with an overall team of 35 technical staff.
  • Motivate, coach, and set direction for team of direct reports.
  • Hire and train direct reports in applications, process management and reporting.
  • Led a team of 3 direct reports and 12 indirect staffing associates.
  • Launched Career Management Process for Regional Managers and all direct reports.
  • Coach, counsel and perform annual performance reviews for direct reports.
  • Led four direct reports dispersed across the United States.
  • Managed four managers and 65 indirect reports.
  • Supervised 133 direct and indirect reports.
  • Manage 7 direct reports: Sr.
  • Managed Business Unit of Sales, Pre-sales, Network Operations Staff (25 direct reports).
  • Supervised 3 direct reports and assumed overall responsibility for up to 30 indirect reports.

Show More

23. Real Estate

average Demand
Here's how Real Estate is used in Director Of Managed Services jobs:
  • Negotiated billion-dollar valuation, acquisition, and restructure for confidential international real estate group.
  • Directed servicing/portfolio management department of $500 million commercial real estate mortgage portfolio.
  • Manage corporate real estate portfolio and related activities.
  • Raised $100M in Loan commitments for 8 Commercial Real Estate Developments in Southern California.
  • Specialized in managed competitions and joint venture of and equity financing for commercial real estate.
  • Executed launch of NAR's commercial real estate national listings platform, CommercialSource.com.
  • Restructured the Real Estate Portfolio to realize savings of over $5M.
  • Produced two online conventions for commercial real estate.
  • Retired from Baylor Health Care System when real estate management was outsourced to Trammell Crow Company, currently CB Richard Ellis.

Show More

24. Information Technology

average Demand
Here's how Information Technology is used in Director Of Managed Services jobs:
  • Defined team initiatives and budgets and completed post-acquisition establishment of a full in-house Information Technology function.
  • Created and implemented complete policies and procedures for Information Technology.
  • Performed and managed medical information technology functions and activities.
  • Lead small, medium and large projects in support of Information Technology Initiatives.
  • Monitored information technology security programs.
  • Developed company information technology policies/procedures and server management guidelines.

Show More

25. Internal Controls

average Demand
Here's how Internal Controls is used in Director Of Managed Services jobs:
  • Ensured that all internal controls met requirements and passed all regulatory examinations.
  • Implemented internal controls to streamline procedures and improve accuracy.
  • Utilize and enhance technology innovations and internal controls to minimize risk, as well as ensuring compliance with policies and procedures.
  • Directed internal controls reviews and training for manufacturers, hedge funds and financial service clients including 10K and 10Q reporting.
  • Performed the Management Assessment of Internal Controls Over Financial Reporting.
  • Oversee internal controls and audit activities for process areas.
  • Collaborate with upstream and downstream customers to identify process efficiencies and also advocate internal controls.
  • Implemented better internal controls in accordance with Sarbanes Oxley.

Show More

26. CRM

average Demand
Here's how CRM is used in Director Of Managed Services jobs:
  • Owned the implementation and success of CRM strategies, as well as setting, obtaining and exceeding client ROI goals.
  • Create layouts within the CRM system to improve in-office use and efficient use of the system.
  • Provided overall management of staff, CRM, training, quality controls and technology.
  • Integrated Web based CRM and IVR to increase productivity an estimated 30%.
  • Analyzed and recommended CRM software to further centralize the client services activities.
  • Developed marketing presentations, PR programs & helped launch key CRM initiative.
  • Maintain CRM system with 25,000 contact records.
  • Created policies and procedures; mentored and coached personnel to adopt new ways of working Implemented formal CRM processes and SalesForce.
  • Led a $30 million, 2-year Siebel and CRM implementation project, overseeing a 100-person team.
  • Developed CRM RoadMAP Program later recognized as a strong strategic model for ensuring CRM implementation success.
  • Tracked client retention, satisfaction, inquiry resolution, and workflow metrics in CRM tool, Salesforce.

Show More

27. HR

average Demand
Here's how HR is used in Director Of Managed Services jobs:
  • Transitioned three Customer Call Centers to a single enterprise-wide phone system and developed uniform policies and procedures for interacting with customers.
  • Participated in the development and implementation of the hospital's Medical Staff Development Plan through Physician recruitment / retention activities.
  • Collaborated with multidisciplinary staff and assist in the facilitation of therapeutic interventions and relapse prevention programs through motivational interviewing techniques.
  • Ensured that optimum customer satisfaction levels were maintained through individual / team quality assurance and productivity requirements were maintained.
  • Standardize P&L and Service Level Governance reporting throughout region highlighting internal efficiency and customer-facing service quality improvements.
  • Formulated and staffed an ITIL organization that was pervasive throughout the corporation, including internal operations and consulting.
  • Developed network of department safety officers throughout organization to effectively deliver and collect safety related information to employees.
  • Facilitated Talent Acquisition and Succession Planning Process, developed a number of High Potential HR and Operational Executives.
  • Developed and presented strategic plans to senior management supporting three functional areas in Property Claims with national presence.
  • Planned, developed and implemented a unique Lean-Sigma based process improvement strategy to drive change throughout the organization.
  • Facilitate small business participation to suppliers and subcontractors through outreach activities locally and throughout the United States.
  • Reduced financial exposure associated with off-market transactions by developing a risk calculator later implemented throughout the company.
  • Implemented a customer service communication model that minimized and centralized client points of contact throughout the organization.
  • Supervised construction projects from design-development through turn-over resulting in timely projects at high quality yet reasonable cost.
  • Completed certification requirements to become a Registered Building Services Manager through Building Service Contractors Association International.
  • Recognized in performance reviews as a superior performer thriving in competitive and fast-paced environment Business Achievements.
  • Achieved consistent improvement in claim management performance and reduced claim costs through structured change management methodology.
  • Increased client product knowledge through constant interaction and communication to enhance client/employee experience and satisfaction.
  • Grant access to clinical professional to the facility application through Electronic Security Access Form.
  • Program managed development and implementation of new invoicing and receivables solution through outsourcing agreement.

Show More

28. Service Level Agreements

average Demand
Here's how Service Level Agreements is used in Director Of Managed Services jobs:
  • Experience with drafting intellectual property licensing terms and service level agreements.
  • Developed and supported service level agreements for customized solutions.
  • Reviewed contracts, service level agreements, and provided guidance on issues affecting business terms and product support.
  • Maintained 100% of a 99.9% financially based Service Level Agreements to its customers.
  • Improved outage resolution times by 15%, thus improving overall service level agreements.
  • Developed and ensured the compliance of Service Level agreements for Managed Services offerings.
  • Develop standard Service Level Agreements and Scopes of Work for managed services clients.
  • Negotiate and implement Client Service Level Agreements as well as negotiate supplier agreements.
  • Negotiated and reached agreement on Service Level Agreements for all LOB's.
  • Complied with all service level agreements (over 100 customers).
  • Created & negotiated all client Service Level Agreements for company.
  • Managed adherence to client service level agreements.

Show More

29. Technical Support

average Demand
Here's how Technical Support is used in Director Of Managed Services jobs:
  • Managed a 24/7/365 Manila-based technical support staff, U.S.-based field engineers (employees and contractors), and content management staff.
  • Provide technical support to Optometrist and office managers using GPN's web-based business analysis tool, The EDGE.
  • Provided Level 3 technical support, developed and delivered training on NetWare products.
  • Managed technical support for 27 physician offices on the east side of Pittsburgh.
  • Provide knowledge management guidance and lead teams that provide technical support.
  • Provided technical support for employees and consultants.
  • Provide senior technical support as needed.
  • Managed pre-sales technical support functions and facilitated the finalization of contracts.
  • Provided technical direction and leadership for Computing 101, a technical support and systems integrator consulting firm.
  • Managed on-site and Field technical support teams along with pre-sales engagements.
  • Direct the technical support hotline, pre/post sales support and product distribution groups.

Show More

30. Medicaid

low Demand
Here's how Medicaid is used in Director Of Managed Services jobs:
  • Investigate corporate lines of business, Medicaid and Commercial to identify collection opportunities.
  • Supervised operations of Medicaid managed care and third party liability recovery services.
  • Formulated all desktop, server and service desk strategic planning initiatives for a $3 Billion Medicaid Managed health care company.
  • Managed the Medical Home Grant of $150K annually to reduce utilization of the Emergency Department by unassigned Medicaid clients.
  • Decreased unnecessary ED visits of Medicaid clients in care coordination program by 2:1 compared to non-managed patients.
  • Managed analysts and programmers on IT system; directed compliance team for Maryland MEDICAID implementation.
  • Document individualized treatment interventions and client progress Assist clients with mainstream benefits such as Medicaid, Medicare and Social Security.
  • Selected Accomplishments: Provided education on a variety of practice management topics, including Medicaid regulations.
  • Developed internal audit system to ensure documentation meets or exceeds Medicare, Medicaid, and third party payor guidelines.
  • Represented clients in federal and state audit activities, TPL recoupment efforts, and Medicare/Medicaid appeals.
  • Coordinate EQRO to audit MCO services provided to WV Medicaid Managed Care enrollees.
  • Project development, management and data analysis for qualityimprovement clinical initiatives for commercial, managed Medicare and Medicaid services (E.g.

Show More

31. Due Diligence

low Demand
Here's how Due Diligence is used in Director Of Managed Services jobs:
  • Coordinated due diligence, and developed financial projections and proposals for medical group integration.
  • Scoped, structured, budgeted and managed ~15 Due Diligence projects on potential acquisitions for Private Equity and Fortune 500 clients.
  • Developed one year operating plan for review by investors as part of due diligence in successful spin of exercise.
  • Participated in the acquisition due diligence process for software feature and market viability during the M&A process.
  • Participated in a large-scale, sell-side due diligence engagement for a Tier 1 automotive supplier in Chapter 11.
  • Present externally on firm-wide topics of interest to clients/ consultants as part of their due diligence process.
  • Key member of due diligence team for major business and M&A acquisition initiatives.
  • Managed over $20M in revenue for project-based solutions, e.g., due diligence reviews.
  • Founded and led the National Business Due Diligence practice within the Transaction Services group.
  • Spearheaded creation of a new profile production system utilized by the Due Diligence Team.
  • Conducted technical due diligence analysis as a key member of the acquisition team.
  • Supported M&A due diligence and integration of newly acquired companies.
  • Participate in structuring and due diligence of new client partnerships and programs.
  • Performed all due diligence, mergers, and acquisitions.
  • Performed comprehensive due diligence, post-acquisition integration, ongoing compliance services, and end-to-end, value-added transaction advisory support.
  • Resulted in growth of reoccurring revenue Advised and Assisted with Due Diligence process for Mergers & Acquisition planning.
  • Led due diligence in $780m acquisition of AT&T Unisource Comm.
  • Performed new servicer identification due diligence to provide clients with special servicer alternatives when a transferring of assets must be completed.

Show More

32. SQL

low Demand
Here's how SQL is used in Director Of Managed Services jobs:
  • Managed a product development group developing in Visual C++, Visual Basic and C, using ORACLE and SQL Server.
  • Create and edit custom MRI Report using SQL.
  • Used ODBC to access SQL Server tables with SAS and SPSS.
  • Installed My-SQL and PHP for Netware to publish new school website.
  • Experience with SQL Server installation, offsite contingency, replication.
  • Created and maintained Crystal Reporting and Sybase SQL stored procedures.
  • Design new Sql Server 2008R2 Database for Migration.
  • Used SQL statements to automate the download of lab and radiological data into a study's database.

Show More

33. Vendor Management

low Demand
Here's how Vendor Management is used in Director Of Managed Services jobs:
  • Revamped inconsistent vendor management processes, creating and implementing centralized vendor/SCM systems considered today as an enterprise best practice.
  • Managed IT asset and financial management functions which included vendor management.
  • Develop a vendor management platform for Valuation Services.
  • Created Vendor contracts and 3rd party vendor managements for all VIP areas within Festival Events.
  • Managed the Knowledge Management, Research Management, Vendor Management and Market Data Development teams.
  • Developed, staffed and managed the organizations first Vendor Management Office (VMO).

Show More

34. Cost Savings

low Demand
Here's how Cost Savings is used in Director Of Managed Services jobs:
  • Re-engineered and automated core business process for accounting reconciliation resulting in cost savings of over $2M for Fund Accounting business unit
  • Developed user training campaign to encourage use of online report viewing resulting in cost savings by reduction in printing requirements.
  • Directed transition from in-house deployment servers to Cloud-based service for better up time and cost savings.
  • Renegotiated employee benefits package, including health and dental insurance, to realize significant cost savings.
  • Restructured vendor management profile, cost savings of $3M over 2 years.
  • cost savings, productivity, sustainability and security.
  • Led transformation of procurement and pay processes, including category management, automation, cost savings, analytics, and outsourcing.
  • Key Contributions: Recognized for leveraging Lean Six Sigma expertise to identify and achieve $5M in cost savings.
  • Saved over [ ] through Cost Savings and Cost Avoidance in 3 years.

Show More

35. Product Offerings

low Demand
Here's how Product Offerings is used in Director Of Managed Services jobs:
  • Promoted and administered a portfolio of banking products, including conducting needs analysis with clients to recommend product offerings.
  • Reduced cost and improved efficiency of multiple key corporate product offerings.
  • Build partnerships with other businesses to increase product offerings to deliver a complete solution to the client.
  • Develop, implement and evaluate new product offerings and create marketing plans to ensure successful launches.
  • Developed and educated Sales teams on new product offerings.
  • Planned, coordinated and directed activities of Professional Services to promote and support quality installations of all product offerings.

Show More

36. Annual Budget

low Demand
Here's how Annual Budget is used in Director Of Managed Services jobs:
  • Launched pay-for-service franchise-revenue management department; administered $2.0M annual budget and directed activities of domestic and Canadian based employees.
  • Provide annual budget for areas of responsibility.
  • Presented an annual budget and quarterly financial reports to the Village Board of Trustees and residents of the Village.
  • Finalized annual budgets for submission to Owners, Board of Directors, and HUD or CHFA personnel.
  • Manage and assist regional managers with annual budget completion which includes assisting with LRO Revenue Forecast.
  • Administer $4.9M annual budget; turned break-even operation into $1.4M profit center.
  • Managed an $800,000 annual budget with P/L responsibility and supervised two staff.
  • Participated in the development of annual budgets for each individual client agency.
  • Managed ~$3M annual budget and ~15 direct reports.
  • Manage and balance a $10 million annual budget.
  • Assist in preparing annual budgets and CAM reconciliations.
  • Managed a $100 million dollar annual budget.
  • Develop / manage $32 M annual budget.
  • Prepared annual budget of 30+ million.
  • Develop annual budgets with a combined total of over [ ]

Show More

37. ROI

low Demand
Here's how ROI is used in Director Of Managed Services jobs:
  • Monitored monthly booked and billed revenue and evaluated the impact of existing and future pricing and cost structures on ROI.
  • Designed ROI quantification for resolved deficiencies and led presentation to Senior Executives at client on quarterly basis.
  • Lower labor and state incentive package resulted in ROI in 15 months & savings beginning at $29M
  • Managed projects to deliver ROI for on time, within budget.
  • Develop and optimize operational support workflows and processes for production services to minimize operational costs and maximum ROI.
  • Developed online fraud detection feasibility, new business and financial processes and ROI model for Orbitz ($860M).
  • Completed over 50 in-depth ROI analyses which contributed to closing over [ ] in business in 6 months.
  • Provided strategic IT vision to reduce incidents and streamline changes to maximize overall customer value and ROI.

Show More

38. Saas

low Demand
Here's how Saas is used in Director Of Managed Services jobs:
  • Established dashboard now used to proactively manage service for HNW s proprietary SaaS-based distributed marketing automation solution.
  • Build and launch SaaS services for data management, collaboration and tier 2 suppliers.
  • Established 3T's application service provider (ASP/SAAS) business unit.
  • Created new revenue generating data SaaS products.
  • Spend Visibility was Ariba's first successfully monetized SaaS offering.
  • Improved saleability of offerings by developing policies and procedures necessary to implement SSAE16 auditable SaaS service.

Show More

39. NOC

low Demand
Here's how NOC is used in Director Of Managed Services jobs:
  • Direct and provide vision for Managed Services along with 24 x 7 offshore Network Operations Center (NOC) in India.
  • Led a cross-functional team of engineers, NOC techs and developers to build custom solutions for a wide range of clientele.
  • Directed and managed all technical support personnel including the NOC manager, client services manager, web master and service staff.
  • Developed branding and internal process for service offerings such as Windows Managed Services including Help Desk and NOC.
  • Led teams of computer operators (NOC), technical account managers and engineers, supporting Global customers.
  • Provide NOC Tours, Demos, and Presentations for all potential clients.
  • Established training programs for Field Service and NOC support engineers.
  • Monitored the company's web site and Network Operations Center (NOC).

Show More

40. Contract Negotiations

low Demand
Here's how Contract Negotiations is used in Director Of Managed Services jobs:
  • Acted as corporate representative in collective bargaining sessions on a local level during contract negotiations.
  • Prepared proposals, participated in contract negotiations, and handled customer interactions.
  • Managed all mainframe hardware/software upgrades/removals and administered prospective vendor contract negotiations.
  • Facilitated third party contract negotiations.
  • Served as Commercial lead in all contract negotiations for the Siemens and IBM deal contracts.
  • Manage offshore vendors, contract negotiations and cancellations, goal setting and expectations.

Show More

41. SLA

low Demand
Here's how SLA is used in Director Of Managed Services jobs:
  • Testified before the U.S. Senate and Congressional committees on the economic impact of proposed environmental legislation.
  • Demonstrated ability to comprehend business needs and translate them into a business/project plan.
  • Subject matter expert in translating updated/new business processes into daily functional activities.
  • Implemented SLA processes and streamlined existing operational teams.
  • Translate high-level requirements to technical team.
  • Stabilized 4 existing teams at Microsoft by defining engagement models and key metrics/SLAS, building the trust with the Stakeholders involved.
  • Provided Peregrine training and Crystal reports training for Applications groups and Help Desk staff also created SLA reports for upper management.
  • Designed and implemented operational processes and procedures for the execution of SLA/WLA's integration and the maintenance of customer platforms.
  • Spearheaded primary customer research to understand service needs of key customer groups for translation to product and service opportunities.
  • Point of contact for Civil Commitment, Ombudsman, OIG, Legislative inquiries, Patient Liaison, etc.
  • Monitored the regional performance on SLA's through regular review and worked to continuously improve metrics.
  • Slashed Southern California reporting time from 16 to nine business days by streamlining labor-intensive data gathering.
  • Developed and implemented a support process and case management system with SLA and goal reporting.
  • Assisted clients with interpretation, documents writing and translation in Chinese, English and Finnish.
  • Collaborated with Regional Managed Services Directors to develop agreed upon SLA's and metrics.
  • Lead ServiceNow implementation of the ServiceNow Portal, Service Request Catalog and SLA Module.
  • Work with SA to meet or exceed defined Service Level Agreement (SLA)
  • Develop productivity tools and monitor continuum of care for the Texas SLAR+PLUS population.
  • Transitioned System Operation from Toronto to Atlanta without SLA impact.
  • Define SLA and manage, and report performance metrics.

Show More

42. Data Entry

low Demand
Here's how Data Entry is used in Director Of Managed Services jobs:
  • Expedited order fulfillment, data entry, order tracking and documentation preparation for each division.
  • Review data for errors using standard data entry procedures and resolve any inconsistencies.
  • Maintained and assured customer satisfaction while successfully asserting time management with a high volume rate of phone calls and data entry.

Show More

43. Active Directory

low Demand
Here's how Active Directory is used in Director Of Managed Services jobs:
  • Upgraded the Firewall and implemented new active directory security policy changes.
  • Implemented Active Directory and LDAP Directory Services for user Authentication.
  • Set up an Active Directory Architecture as a Single Master Domain with multiple Organizational Units to reflect operations.
  • Designed remote locations with Point to point T1's and active directory replication for security aspects.
  • Led implementation projects to centralize 31,000 Exchange mailboxes and consolidate 90 Active Directory domains.
  • Transitioned completed network from Novell to Microsoft including the integration of Server 2000, 2003 and Active Directory.
  • Designed and implemented Active Directory,trained company IT staff and deployed Windows 2000.

Show More

44. Staff Members

low Demand
Here's how Staff Members is used in Director Of Managed Services jobs:
  • Hired 8 additional staff members to close skill gaps while adding depth and diverse experience to the team.
  • Oversee the implementation of Work Health & Safety initiatives and ensure compliance with staff members.
  • Managed a team of 5 employees, trained new staff members and set employee schedules.
  • Trained and supervised six staff members on release of information procedures.
  • Ensured that Company safety program is followed by all staff members.
  • Ensured that all property staff members adhere to company key policies.

Show More

45. Special Projects

low Demand
Here's how Special Projects is used in Director Of Managed Services jobs:
  • Specialized in risk management, IT reviews, foreign audit assignments and special projects.
  • Researched, collected and compiled data/stats and completed special projects.
  • Supported the management team in strategic planning and special projects.
  • Point person for special projects as required.
  • Coordinate crews to specific special projects.
  • Supported marketing initiatives by attending tradeshows, providing product presentations, and collaborating on special projects.
  • Led fundraising for CFLT Special Projects Fund; garnered $500,000 toward the $5 million goal.

Show More

46. QA

low Demand
Here's how QA is used in Director Of Managed Services jobs:
  • Hired to lead project to develop and achieve NCQA certification of an in-house Disease Management program.
  • Participated in monthly QA meetings and implemented action plans that resulted in successful testing efforts.
  • Participated in 2010 mock Texas wide NCQA survey with a consultant, achieved provisional accreditation.
  • Create project plans for all phases in the project life cycle for QA resources.
  • Acted as a liaison between business stakeholders, development team and QA team.
  • Migrated QA activities to a local model from offshore, improving quality.
  • Designed and Implemented QA strategies and supporting monitoring and recording software.
  • Achieved NCQA Primary Care Medical Home level 3 in 2011.
  • Reduced build time, improved QA, documented process.
  • Maintained compliance with HCFA and NCQA standards.
  • Administered programs' QA and CQI standards.
  • Coordinated/planned/implemented critical framework upgrade on a proprietary tool for Interlink Worked with QA on SWAT calls for issues for quick resolution.
  • Performed deployments to QA and Production environments * Tuned distributed, h/w and s/w load balanced Jboss servers.
  • Manage and perform QA for template and application customizations as well as assist development with troubleshooting issues.
  • Established QA best practices to align the quality process with the SCRUM agile cycles.

Show More

47. Vmware

low Demand
Here's how Vmware is used in Director Of Managed Services jobs:
  • Administered Windows Server on VMware ESX virtual server environment.
  • Monitored server machines running VMware for hosted service.
  • Established strategic partnerships with local and international organizations such as Microsoft, VMWare, EMC, HP and Citrix.
  • Install and configure the new hardware with VMware ESXI Hypervisor and storage technologies.
  • Implemented Multi-Operator architecture using OS virtualization: VMWare and Solaris Zones.
  • Deploy and manage enterprise level DNS/DHCP, VMware, Windows [ ] server, exchange [ ] and server class hardware.

Show More

48. New Clients

low Demand
Here's how New Clients is used in Director Of Managed Services jobs:
  • Develop and document repeatable procedures for adding new clients and devices to the monitoring, patching and backup systems.
  • Transitioned sixty new clients into the managed services portfolio while standardizing and reducing operations lead times by 43%.
  • Key performance indicators include a drastic improvement in the time required to bring new clients on board.
  • Negotiated IT services contracts with new clients including a significant mining joint venture.
  • Managed a caseload of over 100 families and enrolled new clients.
  • Managed implementation and service team transition for new clients.
  • Develop Busi-ness Relationships: Bring new clients into the business.

Show More

49. Sharepoint

low Demand
Here's how Sharepoint is used in Director Of Managed Services jobs:
  • Managed departmental internal and client SharePoint sites, leading to improved communication, document access and process information.
  • Tool development to enhance application support tasks like fetching the users in a SharePoint site using Client Side Object Model.
  • Joint Analysis and design and code analysis for Custom SharePoint Applications and designing large lists for SharePoint 2013 team sites.
  • Review of design and code of SharePoint applications and providing Knowledge transfers to project teams.
  • Implemented a global Program Management Office based on PMI methods and using MS SharePoint 2007.
  • Analyze solutions for SharePoint applications with the use of Change Control Management tool.
  • Track tickets logged for SharePoint Custom Applications, troubleshooting and resolving issues.
  • Cross Functional Initiatives Established development tool standards where appropriate - mainly the Microsoft stack (.Net, SQL, SharePoint).

Show More

50. PCS

low Demand
Here's how PCS is used in Director Of Managed Services jobs:
  • Provided cross-platform hardware support (installation, configuration, maintenance and repair) for PCs, peripherals and printers.
  • Conceptualized and implemented value-added service programs directed to PCS carrier markets that reduced unnecessary product returns to handset vendors.
  • Determined fiscal requirements and prepared budgetary recommendations for replacement PCs, staff promotions, and recruitment of new staff members.
  • Designed a new computer lab after construction of new preschool facilities (13 networked PCs with Internet access).
  • Procured and fielded over 500 desktop PCs in the first year that replaced 7-8 yr old obsolete desktop machines.
  • Led software and hardware upgrades for10K+ desktop PCs, 100+ servers, and thousands of clinical devices.

Show More

20 Most Common Skill for a Director Of Managed Services

Financial Statements11.8%
Service Delivery11.2%
Ensure Compliance9.7%
Customer Service9.3%
Strategic Plan8.6%
Infrastructure5.7%
Oversight4.7%
Project Management4.2%

Typical Skill-Sets Required For A Director Of Managed Services

RankSkillPercentage of ResumesPercentage
1
1
Financial Statements
Financial Statements
8.6%
8.6%
2
2
Service Delivery
Service Delivery
8.3%
8.3%
3
3
Ensure Compliance
Ensure Compliance
7.2%
7.2%
4
4
Customer Service
Customer Service
6.8%
6.8%
5
5
Strategic Plan
Strategic Plan
6.3%
6.3%
6
6
Infrastructure
Infrastructure
4.2%
4.2%
7
7
Oversight
Oversight
3.4%
3.4%
8
8
Project Management
Project Management
3.1%
3.1%
9
9
Revenue Growth
Revenue Growth
3%
3%
10
10
Client Relationships
Client Relationships
2.6%
2.6%
11
11
Business Development
Business Development
2.6%
2.6%
12
12
Business Requirements
Business Requirements
2.5%
2.5%
13
13
Healthcare
Healthcare
2.3%
2.3%
14
14
Business Units
Business Units
2.1%
2.1%
15
15
Process Improvement
Process Improvement
2%
2%
16
16
Cloud
Cloud
2%
2%
17
17
Risk Management
Risk Management
1.9%
1.9%
18
18
Service Management
Service Management
1.7%
1.7%
19
19
Product Management
Product Management
1.5%
1.5%
20
20
Itil
Itil
1.5%
1.5%
21
21
RFP
RFP
1.3%
1.3%
22
22
Direct Reports
Direct Reports
1.3%
1.3%
23
23
Real Estate
Real Estate
1.2%
1.2%
24
24
Information Technology
Information Technology
1.2%
1.2%
25
25
Internal Controls
Internal Controls
1.2%
1.2%
26
26
CRM
CRM
1.2%
1.2%
27
27
HR
HR
1.1%
1.1%
28
28
Service Level Agreements
Service Level Agreements
1.1%
1.1%
29
29
Technical Support
Technical Support
1.1%
1.1%
30
30
Medicaid
Medicaid
1%
1%
31
31
Due Diligence
Due Diligence
1%
1%
32
32
SQL
SQL
0.9%
0.9%
33
33
Vendor Management
Vendor Management
0.9%
0.9%
34
34
Cost Savings
Cost Savings
0.9%
0.9%
35
35
Product Offerings
Product Offerings
0.9%
0.9%
36
36
Annual Budget
Annual Budget
0.8%
0.8%
37
37
ROI
ROI
0.8%
0.8%
38
38
Saas
Saas
0.8%
0.8%
39
39
NOC
NOC
0.7%
0.7%
40
40
Contract Negotiations
Contract Negotiations
0.7%
0.7%
41
41
SLA
SLA
0.7%
0.7%
42
42
Data Entry
Data Entry
0.7%
0.7%
43
43
Active Directory
Active Directory
0.7%
0.7%
44
44
Staff Members
Staff Members
0.7%
0.7%
45
45
Special Projects
Special Projects
0.7%
0.7%
46
46
QA
QA
0.6%
0.6%
47
47
Vmware
Vmware
0.6%
0.6%
48
48
New Clients
New Clients
0.6%
0.6%
49
49
Sharepoint
Sharepoint
0.6%
0.6%
50
50
PCS
PCS
0.6%
0.6%

33,618 Director Of Managed Services Jobs

Where do you want to work?