What does a director of managed services do?
A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Furthermore, as a director, it is essential to lead and encourage the workforce to reach new heights, all while implementing the company's policies and regulations.
Director of managed services responsibilities
Here are examples of responsibilities from real director of managed services resumes:
- Pioneer and manage first unix-base practice with Lawson ERP implementations.
- Partner with the compliance team to define SOX procedures to manage MFG/PRO ERP.
- Manage the effort to implement standards for the desktop, UNIX, and NT environments.
- Project are accomplished using VMWare technology and this are the enabler for the technical sales team.
- Lead implementation and expansion of monitoring and automation tools for AIX, Linux and DBMS and HTTP environments.
- Manage all network activities including desktops, Intel servers, UNIX servers, PBX, printers, and telecommunication.
- Provide oversight and mentoring for service delivery professionals, communication of network infrastructure performance, risks and issues with university CIO.
- Generate and implement a new corporate asset disposal policy, meeting audit and SOX standards.
- Develop new job descriptions and staffing models, partnerships and analytics to drive implementation of the project.
- Provide a high level of support and strategy to clients to assist them with using the CRM system to achieve ROI.
- Participate in marketing planning discussions, design programs to client specifications, configure business rules using JavaScript, Java and XML.
- Partner with vendors to review current SAN and recommend reconfiguration/replacement.
- Implement full scale medical equipment maintenance programs in major healthcare hospitals and affiliations world-wide.
- Implement program oversight of severely distress assets transfer to HomEq and facilitate loss mitigation routines.
- Confirm architecture feasibility and flexibility to formulate the maintenance and administration policies of production systems.
Director of managed services skills and personality traits
We calculated that 6% of Directors Of Managed Services are proficient in Oversight, Cloud, and Project Management. They’re also known for soft skills such as Business skills, Organizational skills, and Analytical skills.
We break down the percentage of Directors Of Managed Services that have these skills listed on their resume here:
- Oversight, 6%
Coordinated strategic initiatives, operational functions, and technical oversight involving transition of over 100 clients.
- Cloud, 6%
Cloud vendor provides additional value with high-availability disaster recovery, not offered by our in-house data center.
- Project Management, 5%
Manage an organization accountable for providing implementation project management and planning services for external data center and business processing outsourcing customers.
- Portfolio, 5%
Implemented use of project portfolio management tools to enable cross-functional collaboration and centralized information storage for company-wide visibility of projects.
- Healthcare, 5%
Serve as the executive responsible for all healthcare facility management and related client communication throughout the company.
- Infrastructure, 4%
Selected to design infrastructure solutions and oversee daily operations of the Data Center and Help Desk support staff following corporate reorganization.
"oversight," "cloud," and "project management" are among the most common skills that directors of managed services use at work. You can find even more director of managed services responsibilities below, including:
Business skills. To carry out their duties, the most important skill for a director of managed services to have is business skills. Their role and responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Directors of managed services often use business skills in their day-to-day job, as shown by this real resume: "reviewed contracts, service level agreements, and provided guidance on issues affecting business terms and product support. "
Organizational skills. Another soft skill that's essential for fulfilling director of managed services duties is organizational skills. The role rewards competence in this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." According to a director of managed services resume, here's how directors of managed services can utilize organizational skills in their job responsibilities: "conceptualized and managed development of organizational structure, training program, compliance oversight, crm systems, and product offerings. "
Analytical skills. Another skill that relates to the job responsibilities of directors of managed services is analytical skills. This skill is critical to many everyday director of managed services duties, as "it managers must analyze problems and consider and select the best ways to solve them." This example from a resume shows how this skill is used: "worked on other projects as assigned such as change management and hr needs analysis. "
Communication skills. A big part of what directors of managed services do relies on "communication skills." You can see how essential it is to director of managed services responsibilities because "it managers must explain their work to top executives and give clear instructions to their subordinates." Here's an example of how this skill is used from a resume that represents typical director of managed services tasks: "provided oversight and mentoring for service delivery professionals, communication of network infrastructure performance, risks and issues with university cio. "
Leadership skills. Another crucial skill for a director of managed services to carry out their responsibilities is "leadership skills." A big part of what directors of managed services relies on this skill, since "it managers must lead and motivate it teams or departments so that workers are efficient and effective." How this skill relates to director of managed services duties can be seen in an example from a director of managed services resume snippet: "received 3 promotions resulting in increased leadership and oversight over marketing and society management services. "
The three companies that hire the most director of managed servicess are:
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Compare different directors of managed services
Director of managed services vs. Division vice president
Division Vice Presidents are company executives that oversee a particular department or division. They are often employed in companies with a varied product line or wide geographical reach, thus needing divisions to streamline processes. Division Vice Presidents should have a solid background in the particular division that they are handling. They ensure that their division's performance is at par or would even exceed company targets and expectations.
These skill sets are where the common ground ends though. The responsibilities of a director of managed services are more likely to require skills like "cloud," "portfolio," "infrastructure," and "process improvement." On the other hand, a job as a division vice president requires skills like "rehabilitation," "human resources," "regulatory compliance," and "business plan." As you can see, what employees do in each career varies considerably.
Division vice presidents really shine in the media industry with an average salary of $170,691. Comparatively, directors of managed services tend to make the most money in the retail industry with an average salary of $134,326.On average, division vice presidents reach similar levels of education than directors of managed services. Division vice presidents are 1.1% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Director of managed services vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that director of managed services responsibilities requires skills like "oversight," "portfolio," "healthcare," and "infrastructure." But a vice president of information technology might use other skills in their typical duties, such as, "architecture," "customer service," "network infrastructure," and "disaster recovery."
On average, vice president of information technologies earn a higher salary than directors of managed services. Some industries support higher salaries in each profession. Interestingly enough, vice president of information technologies earn the most pay in the automotive industry with an average salary of $162,421. Whereas directors of managed services have higher pay in the retail industry, with an average salary of $134,326.In general, vice president of information technologies achieve similar levels of education than directors of managed services. They're 1.8% more likely to obtain a Master's Degree while being 0.0% less likely to earn a Doctoral Degree.Director of managed services vs. Managing director
A Managing Director oversees workflow and progress, making sure that all operations align within the company or organization's mission or set of goals. They are responsible for crafting strategies, devising effective business plans, and executing guidelines that would nurture a company's growth, and as well as to be the driving force that would direct employees to the company's objectives. Furthermore, a Managing Director must coordinate with those in a higher position, such as the members of the board.
The required skills of the two careers differ considerably. For example, directors of managed services are more likely to have skills like "cloud," "infrastructure," "service delivery," and "shared services." But a managing director is more likely to have skills like "customer service," "financial services," "account management," and "human resources."
Managing directors earn the highest salary when working in the finance industry, where they receive an average salary of $177,065. Comparatively, directors of managed services have the highest earning potential in the retail industry, with an average salary of $134,326.When it comes to education, managing directors tend to earn higher degree levels compared to directors of managed services. In fact, they're 5.1% more likely to earn a Master's Degree, and 1.1% more likely to graduate with a Doctoral Degree.Director of managed services vs. Business director
Business directors are responsible for overseeing the development of an organization's business goals and objectives. They typically work to increase business revenue, identify and develop business opportunities, and expand the company's presence and its brands. Other duties and responsibilities may include establishing effective company policies, goals, and sales targets, overseeing financial and budgetary activities, and identifying ways to minimize cost and boost financial performance. Business directors are also expected to negotiate contracts with clients and suppliers and propose and develop new partnerships.
Even though a few skill sets overlap between directors of managed services and business directors, there are some differences that are important to note. For one, a director of managed services might have more use for skills like "cloud," "portfolio," "infrastructure," and "service delivery." Meanwhile, some responsibilities of business directors require skills like "sigma," "customer service," "patients," and "business strategy. "
In general, business directors earn the most working in the finance industry, with an average salary of $129,623. The highest-paying industry for a director of managed services is the retail industry.business directors reach similar levels of education compared to directors of managed services, in general. The difference is that they're 2.4% more likely to earn a Master's Degree, and 2.1% more likely to graduate with a Doctoral Degree.Types of director of managed services
Updated January 8, 2025
