Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a director of operational support and how to become one
A director of operational support is an individual at management that is in charge of managing a team of support staff to ensure the smooth operation of an organization. You are to coordinate the activities of stakeholders and the project team.
One of your numerous duties is to schedule, direct and authorize maintenance projects. Another is to reduce payroll costs and supervise support technicians. You are also to conduct timely and constructive evaluations. It is also in your jurisdiction to handle discipline and terminate any employee following the organization's policy.
Educational qualifications for this job include a master's degree in business administration with years of experience. You must possess superior diplomacy skills as well as managerial skills. Communication skills, organizational skills in conjunction with decision-making, and problem-solving skills are all extremely important for this role. The average salary of a director of operational support annually in the US is $126,947 or $61.03 per hour.
What general advice would you give to a director of operational support?
R. Scott Hengen
Technical Theatre Faculty/Production Coordinator, Montgomery College
Avg. Salary $79,809
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.40%
Black or African American 6.22%
Hispanic or Latino 15.32%
Unknown 4.34%
White 67.24%
Genderfemale 26.10%
male 73.90%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Director of operational support career paths
Key steps to become a director of operational support
Explore director of operational support education requirements
Start to develop specific director of operational support skills
Skills Percentages Oversight 13.26% Project Management 11.15% Support Operations 9.61% Process Improvement 8.72% KPIs 4.71% Complete relevant director of operational support training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New directors of operational support learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a director of operational support based on U.S. Bureau of Labor Statistics data and data from real director of operational support resumes.Research director of operational support duties and responsibilities
- Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
- Provide site/assistant site manager relief for rotation, temporary site manager replacement, and oversight of site personnel.
- Service level management, agent group and call-routing configuration oversight resulting in achievement of service levels for entire tenure.
- Coordinate and provide services, locating resources to youth and families necessary to promote recovery, rehabilitation, and resiliency.
Get director of operational support experience
Generally, it takes 4-6 years to become a director of operational support. The most common roles before becoming a director of operational support include operations manager, general manager team lead and manager.Prepare your director of operational support resume
When your background is strong enough, you can start writing your director of operational support resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a director of operational support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable director of operational support resume templates
Build a professional director of operational support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your director of operational support resume.
Apply for director of operational support jobs
Now it's time to start searching for a director of operational support job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first director of operational support job
Are you a director of operational support?
Share your story for a free salary report.
Average director of operational support salary
The average director of operational support salary in the United States is $79,809 per year or $38 per hour. Director of operational support salaries range between $47,000 and $133,000 per year.
What am I worth?
How do directors of operational support rate their job?
Director of operational support reviews
I am responsible for everything be it any side of the business
Updated January 8, 2025
