Store Director
Director of operational support job in Columbus, OH
Diamond Cellar, a family-owned company rich in history, has been a cornerstone of the jewelry industry in Columbus, OH, with additional locations in Nashville, TN, and Tulsa, OK. As one of the largest independent jewelry companies in the United States, we pride ourselves on delivering unparalleled customer service and showcasing some of the world's most renowned and sought-after brands, including Patek Philippe, Rolex, David Yurman and Roberto Coin. Our commitment to a fun, enjoyable, and pleasant environment has fostered a loyal team of employees who have been with us for decades.
Job Description
We are seeking an experienced professional to join our team as a Store Director. This leadership role is responsible for driving sales, achieving margin expectations, and ensuring exceptional customer service. As the Store Director, you will assist in leading, inspiring, and developing a team of sales associates and managers to achieve and surpass store performance goals, fostering a positive, inclusive, and high-performance work environment. You will facilitate regular training and development sessions to ensure staff are knowledgeable about products, luxury trends, and customer service expectations.
In this role, you will partner with senior leadership and store managers to develop and implement strategies to drive sales, increase client visits, and optimize profitability. You will analyze sales data, market trends, and customer feedback to make informed business decisions, setting, monitoring, and achieving sales targets and KPIs. Ensuring an unparalleled luxury shopping experience by maintaining high standards of client service and store presentation, you will address and resolve client inquiries professionally and effectively, developing and maintaining relationships with high-profile guests and VIP clients.
Additionally, you will partner with the store operations team to oversee daily store functions, including inventory management, merchandising, and visual displays, ensuring compliance with Diamond Cellar policies, procedures, and standards. You will manage store budgets, financial reports, and forecasts, optimizing cost control while maintaining high service and product standards. Collaborating with the marketing team, you will plan and execute in-store events and promotions that enhance brand visibility and customer engagement, acting as a Diamond Cellar ambassador at community events, networking functions, and charitable activities. All store activities must align with Diamond Cellar's image, values, and strategic goals.
Responsibilities and Qualifications
General
As required of each staff member, the person in this position must embrace and promote the Core Values of the Johnson Family's Diamond Cellar.
Minimum work week of 45 hours.
Must have suitable experience to be able to collaboratively negotiate sales goals with individual staff members in conjunction with the other VP's & management of the Sales business unit.
Must possess and demonstrate positive and proactive communication skills to deliver collaborative management of the sales staff.
Experience
Extensive experience in true luxury retail, with a proven track record in a store leadership role.
Strong background in leading high-performing teams and managing store operations, with preference given to experience in luxury jewelry and timepieces.
Education
Bachelor's degree is preferred. Advanced degrees, GIA accreditations, and relevant certifications are a plus.
Skills
Exceptional leadership and interpersonal skills.
Strong financial acumen and analytical abilities.
Excellent communication, negotiation, and conflict resolution skills.
In-depth knowledge of luxury jewelry trends, products, and customer preferences.
Personal Attributes
Passion for luxury jewelry and a deep understanding of the high-end market.
High level of professionalism, integrity, and attention to detail.
Ability to thrive in a fast-paced and dynamic environment.
Diamond Cellar Holdings is an equal opportunity employer dedicated to promoting diversity of all levels of employees. While we appreciate you interest, please know that due to the large volume of applicants we receive, we are only able to contact the applicants best suited to the requirements of the position.
Director, Field Site Operations VI (M6)
Remote director of operational support job
**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Salary:
$160,000.00 - $220,000.00
Location:
Dallas-Richardson,TX
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** .
** Summary:**
Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area.
**Job Description:**
The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX.
**Key Responsibilities/Qualifications** :
+ Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
+ Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
+ In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
+ Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
+ Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards.
+ Stay knowledgeable of competition and important emerging technologies and standards.
+ Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
+ Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
+ Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
+ Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals.
**Skills, Knowledge, Experience & Education**
At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company.
The ideal candidate will have the following:
+ Preferred, BA/BS in Engineering or Business/Operational Management
+ 7-10+ years of progressive functional experience, within a complex global company.
+ 5+ years of leadership experience in a 24/7 environment
+ Strong Business and Financial Acumen
+ Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact
+ Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.
**Other Suitability Factors**
We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable.
To succeed in this role requires a **capacity for complexity** and **temperament** that includes:
+ A very mature individual with the right balance of confidence and humility.
+ Process oriented while also strongly developing and relying on interpersonal relationships across the company
+ Executive presence and ability to connect equally well upwards, downwards and sideways in the organization
+ Self-motivated and driven towards excellence
+ A high level of EQ to be able to manage across a large team with significant diversity
+ Ability to distinguish between and prioritizing urgent and important issues
+ Situational awareness and complex decision-making ability appropriate for the situation
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 20% of the Time
**Relocation Eligible:**
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
VP of Revenue Operations (Remote)
Remote director of operational support job
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Vice President Revenue Operations directs the Company's investments in Go To Market (Sales, Customer Success, Marketing, SDR/BDR) effectiveness and manages functions essential to GTM productivity. These include strategic planning (TAM analysis and prioritization), execution planning (marketing and sales investment), reporting, quota setting and management, sales pricing and margin strategies, sales process optimization, sales compensation design and administration. The VP Revenue Operations is responsible for the overall productivity and effectiveness of the go to market organization. Reporting to the Chief Revenue Officer, the VP Revenue Operations directly supports the Company's CRO and fosters close working relationships with internal and external stakeholders to ensure the GTM organization's efficient operation and success
Responsibilities:
GTM strategy
Segmentation analysis and strategic prioritization/ investment recommendations
CapDB strategy and implementation to optimize sales CAC and accelerate ARR growth
Marketing Operations
Marketing forecasting and investment strategy; gearing expectations, etc
Marketing results reporting
Partner with CMO and digital marketing team to rationalize and maximize MarTech stack investments.
Optimize ad spend effectiveness and ROI in partnership with digital marketing team
Create and maintain reporting that optimizes marketing message effectiveness.
Sales Operations
Coordinates / Optimizes sales reporting, forecasting, planning, and budgeting. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the company.
Weekly bookings forecast and compliance processes.
Monitors the accuracy and efficient distribution of sales reports and other intel essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
Revenue and Margin Optimization
Responsible for translating the overall value proposition into pricing and contracting approach that is aligned with KB4's overall business strategy
Optimize the deal modeling process to generate analytics to create guidelines for comparable deals
Seeks opportunities to optimize the Company's goals and tradeoffs between growth, revenue/share, and margin.
Works in conjunction with the FP&A team and optimizes the pricing tools to meet the targeted sales objectives
Participates in analysis of competitive and economic landscape to evaluate threats or opportunities, and develops pricing and margin strategies to optimize growth
Analyzes current and historical results to identify actionable opportunities, develops ideas, and make recommendations to improve pricing performance at the customer, segment and product level
Drives analytical support for sales, marketing and product leadership of the key drivers of sales and contribution margin performance at a customer, segment and product level
Reporting and Compliance
Board material development.
Work closely with the Company's Director of Strategic Projects (DSP) to develop and implement best operational business practices.
Compensation Strategies
Optimize sales incentive compensation structures and related quotas to meet company objectives.
Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
Sales Enablement and Optimization
Support the development of sales training programs and is responsible to manage sales-related quarterly OKRs
Develop programs to ensure sales rep engagement and a cultural environment essential to a winning sales team.
Works to ensure all sales organization objectives are via OKRs and achieved in a timely fashion.
Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
Implements enabling technologies, including CRM, internationally. Monitors the assigned sales organization's compliance with required standards for maintaining CRM technology invest.
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
Qualifications:
Four year college degree from an accredited institution; masters in business administration (MBA) or equivalent preferred.
Minimum ten years of sales, marketing and/or financial senior management experience in a business-to-business sales environment.
Minimum five years in a sales operations, business planning, or sales support management role.
Experience successfully managing analytically rigorous corporate initiatives.
Sales/GTM strategy and planning experience
Managing/influencing Business Applications (Salesforce)
Proven leadership in Sales and Marketing Operations
Developing accurate measure for success with direct connection to compensation strategies
The base pay for this position ranges from $220,000 - $250,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
We will accept applications until 12/16/2025.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit *********************************
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit **********************************************
No recruitment agencies, please.
Auto-ApplyDirector, Safety Integration & Operational Support
Remote director of operational support job
SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America.
The position plays a critical role in translating SOLV's safety vision into day-to-day execution across all business units. This position is responsible for onboarding, coaching and mentoring safety personnel, facilitating high-level RCAs for SIF and pSIF events, supporting event management systems (e.g., Sunscreen), and assisting with the development of critical site-level safety documents.
Acting as an extension of Regional Safety Directors and a key resource to field leadership, this role ensures that the SOLV safety culture is consistently reflected in both people and practices across operational environments.
:
*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Position Responsibilities and Duties:
Safety Personnel Onboarding
Lead and continuously improve onboarding for all safety roles, field and leadership, to ensure alignment with SOLV's expectations and values. Deliver follow-up coaching and assessments.
Subcontractor Integration & Bridging
Coordinate with subcontractor safety personnel to align expectations and build shared accountability. Develop, maintain, and support the implementation of bridging documents for alignment. Assist with contractor onboarding and pre-mobilization planning. Ensure SOLV expectations are clearly communicated and understood across all contracted services.
SIF/SIF Event Leadership
Facilitate or support high-level RCA processes following pSIF and SIF events. Ensure learning teams are conducted where appropriate, and that corrective actions address systemic and behavioral contributors.
Sunscreen System Oversight
Serve as a key support for event reporting and tracking within Sunscreen. Coach safety team members to ensure timely and accurate entry, assist in troubleshooting, and uphold data quality standards.
Operational Safety Plan Development
Guide the creation and review of site-specific safety plans (SSSP), including Emergency Response
Plans (ERP), Electrical Safety Plans (ESP), and contractor bridging documents. Ensure alignment with SOLV standards and project-specific risks.
Field & Regional Support
Act as a key support partner to Regional Safety Directors. Conduct site visits, mentor safety staff, and support safety readiness at new or challenged projects. Share learnings across BU lines.
Culture & Integration
Champion SOLV's safety culture through hands-on engagement with frontline teams and safety leaders. Reinforce SOLV's values and expectations through positive reinforcement, and coaching.
Continuous Improvement
Identify trends in field performance, onboarding gaps, or system breakdowns and work with the broader safety leadership team to drive improvements across programs and systems.
Objectives or Goals to Measure Performance:
Connect - Share information and tools across regions and business units to reduce duplication and increase impact.
Support - Partner with 3rd party consultants for field assessments, cultural reviews, and programmatic gap analysis.
Align - Ensure subcontractor documents align to corporate expectations and support regional deployment.
Enhance -Participate in field visits to reinforce strategic programs or provide insight.
Guide - Collaborate with safety systems, compliance, and training teams to roll out aligned processes.
Minimum Skills or Experience Requirements:
10+ years of safety leadership experience, including field and programmatic responsibilities.
Expertise in RCA methodologies (e.g., 5-WHY, Fishbone, TapRoot, and Learning Teams), preferred.
Strong background in onboarding, mentoring and safety leadership development.
Familiarity with safety management systems.
Ability to work across functional boundaries and influence without direct authority.
Deep commitment to cultural transformation and safety excellence.
Safety certification as CSP, GSP, ASP, CHST, OSHT, CUSP, CESCP or CIH preferred.
Physical Demands and Environmental Conditions:
Requires regular travel across the US, travel approximately 50%.
Occasional exposure to dust and fumes, electric shock, radiation, toxic/caustic chemicals
Requires frequent stooping/bending/crouching, reaching, handling, finger dexterity, sitting, standing, walking, and lifting 20 or more lbs.
Constant finger dexterity and ability to see details at close range and at a distance, hear, and talk, and possess depth perception.
Occasional climbing and carrying, proximity to moving mechanical parts, working in high exposed places.
The noise intensity level is high.
SOLV Energy Is an Equal Opportunity Employer
At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law.
Benefits:
Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay.
Compensation Range:
$145,857.00 - $193,990.00
Pay Rate Type:
Salary
SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team.
In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.
Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter.
#LI-Remote
Job Number: J12082
If you're interested in a meaningful career with a brighter future, join the SOLV Energy Team.
Auto-ApplySupport Operator (Remote)
Remote director of operational support job
The following is what the job involves:
As a support operator you will be responsible for providing our customers with adequate support regarding any of their products and services with RocketNode. In order to successfully do your job at RocketNode you should have experience in majority of the following fields:
-Virtualizor Front End Panel
-Pterodactyl Front End Panel
-Linux/Windows Operating System
-The Following Pterodactyl Eggs (Minecraft, GTA:5 FiveM, Rust)
You will also be responsible for providing the customer a professional experience by greeting the customer before responding to a ticket, and respectfully asking them what their issues are and how we can further assist them.
Vice President of Operational Excellence
Remote director of operational support job
YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team!
Vice President of Operational Excellence
The Vice President of Operational Excellence will lead strategic and tactical initiatives focused on improving operational efficiency, quality of customer service, and mistake-proofing across all facets of the organization's Marketing and Samples Management (MSM) and Third-Party Logistics (3PL) and warehousing services. This role is pivotal in transforming operational processes-including pick/pack, kitting, shipping/receiving, and warehouse execution-to deliver scalable, compliant, and cost-effective solutions for clients in the medical and pharmaceutical industry.
Responsibilities
Operational Strategy & Execution
Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations.
Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement.
Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes.
Own the standardization of operational workflows and drive process harmonization across sites and teams.
Quality & Compliance
Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs).
Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations.
Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System.
Implement and refine metrics and dashboards for performance tracking and compliance adherence.
Leadership & People Management
Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads.
Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication.
Identify talent gaps and champion leadership development within operational teams.
Ensure team alignment with organizational KPIs and customer service standards.
Cross-Functional Collaboration
Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow.
Participates in regulatory inspections and audits as Compliance invites/requests.
Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence.
Guide automation initiatives and WMS enhancements to improve process visibility and scalability.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
Operational Strategy & Execution
Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations.
Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement.
Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes.
Own the standardization of operational workflows and drive process harmonization across sites and teams.
Quality & Compliance
Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs).
Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations.
Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System.
Implement and refine metrics and dashboards for performance tracking and compliance adherence.
Leadership & People Management
Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads.
Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication.
Identify talent gaps and champion leadership development within operational teams.
Ensure team alignment with organizational KPIs and customer service standards.
Cross-Functional Collaboration
Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow.
Participates in regulatory inspections and audits as Compliance invites/requests.
Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence.
Guide automation initiatives and WMS enhancements to improve process visibility and scalability.
Knowledge, Skills & Abilities:
Exceptional communication and change management skills.
Ability to lead cross-functional teams through complex transformation initiatives.
Data-driven mindset with a passion for operational analytics and structured problem solving.
Customer-focused with a strong track record of operational delivery in client-centric environments.
Agile, decisive, and calm under pressure.
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper is an equal opportunity employer
Auto-ApplyVice President, Payment Operations
Remote director of operational support job
The VP, Payment Operations leads the strategy definition and execution of Billtrust's Payment Programs, overseeing onboarding, operation, support, risk / fraud, billing and settlement operations across all payment types and via all third-party relationships. This position is responsible for ensuring scalable, secure, accurate, compliant and efficient day-to-day operations supporting movement of +$130 billion in annual payment volume. The VP, Payment Operations supports a cross-functional team seeking to sell, grow and service payment volume enabling the sales, implementation, support, and finance teams at Billtrust to achieve maximum adoption of Billtrust's payment programs.
What You'll Do:
Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement
Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities
Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types.
Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics
Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails
Lead enterprise risk assessments and manage business continuity planning for payment operations. Ensure 24/7/365 operational readiness for real-time payment processing requirements.
Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives
Serve as an escalation point for highly complex, priority issues. Provide direction and guidance to assist with successful resolution
Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc.
Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers.
What You'll Bring to the Team:
Bachelor's Degree or equivalent experience, advanced degree preferred
+10 years of progressive experience in payment operations, with minimum 7 years in leadership roles managing large-scale payment portfolios
Proven track record managing payment volumes exceeding $50 billion annually across full customer lifecycle (onboarding, operations, support, settlement)
Ability to exercise discretion and independent judgment in making decisions, and interact effectively and positively with all levels of the organization or vendors/partners
Deep knowledge of procedures, processes, policies, and regulations across card and payment space, in particular B2B credit card and ACH modalities
Previous experience at a payment processor - financial institution, fintech, or payment infrastructure provider
Superior understanding of merchant acquiring, payments funds flows, interchange dynamics
Ability to communicate and collaborate cross-functionally, with various levels above and below, internally and externally, and to technical and non-technical audiences
Demonstrated financial acumen to manage pricing programs, interchange qualifications, cash flow forecasting, cash conversion cycle, etc.
Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements
Excellent written and oral communication skills including presentation experience to large and diverse audiences of all levels of an organization
Entrepreneurial mindset and a results-driven attitude
The expected base salary range for this position is $236,000 - $272,000 annually.
Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get:
Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours: We support your lifestyle- the results are what count.
Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
Auto-ApplyVP, Operations
Remote director of operational support job
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best!
As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement.
As Vice President of Operations:
You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment.
It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business.
You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools.
You will maximize client engagements and work with your leadership team to develop plans to meet future site needs.
Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability.
To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives.
Requirements:
At least 7 years in a Senior Leadership role of a large business or enterprise.
Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization
Possess a “people first” leadership style with strong communication, interpersonal and leadership skills
Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.
Education / Certifications:
BS or BA is highly preferred but not required.
Work Location / Work Schedule / Travel:
25% travel within the region the position is assigned.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
Auto-ApplySenior Business Operations Manager, International
Remote director of operational support job
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Business Operations at Motive is a highly cross-functional group that is responsible for developing our go-to-market strategy, improving go-to-market efficiency, and ensuring that we are hitting our growth targets. Our team is maniacal about and energized by the challenge of getting our hands dirty in any problem across Sales, Marketing, or Customer Success, and finding ways to help us scale more efficiently. We are a low-ego, highly-motivated group that collaborates with cross-functional stakeholders to drive alignment and execution. Examples of major strategic initiatives Business Operations takes on are optimizing the structure of our sales force, experimenting with new sales and marketing motions, and determining how we can leverage AI to improve operations.
What You'll Do:
Develop comprehensive GTM strategies for new market entry by conducting in-depth analysis of international market opportunities, customer segmentation, and the competitive landscape. Collaborate with senior leadership to prioritize target markets and build the strategic execution plan for launch.
Act as the central Program Manager for all new market launches, driving cross-functional alignment and execution across Product, Sales Ops, Marketing, Finance, People, Places, and Legal. Serve as the primary point of contact for coordinating international initiatives, ensuring clear communication and holding teams accountable to timelines.
Design and implement a standardized, repeatable playbook for international market entry. Proactively identify, document, and streamline processes to create a more efficient and scalable launch motion, driving a culture of continuous improvement for global expansion.
Build and maintain robust analytical models to support market prioritization decisions, forecast potential (e.g., TAM, ROI), and provide actionable insights into the performance of newly launched markets. Proactively identify trends, risks, and opportunities to optimize our international growth.
What We're Looking For:
5+ years of relevant experience in banking, consulting or private equity, ideally combined with in-house Strategy & Operations at a rapidly growing SaaS company
Bachelor's degree required; MBA is a plus
Previous consultant experience one of the following: McKinsey, Boston Consulting Group (BCG) or Bain a plus
Advanced communication, presentation, and organization skills
Executive presence and comfort communicating with the C-suite
Exceptional spreadsheet / data management skills, SQL proficiency preferred
Expert with Google Sheets & Excel, with the ability to build data models
Intellectual curiosity supported by exceptional analytical skill
Strong, demonstrated leadership capabilities
Experience working on cross-functional projects with various stakeholders and a demonstrated expertise in managing such projects
Able to work in ambiguous, fast paced, environments under tight and unpredictable timelines
Located in San Francisco Bay Area a plus
Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. For this role, the compensation range is:
United States$170,000-$190,000 USD
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
#LI-Remote
Auto-ApplyVice President, Revenue Operations (Remote)
Remote director of operational support job
Job DescriptionDescription Be a Part of our Team! Join a working team that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
As Vice President of Revenue Operations (“RevOps”), you will be responsible for building and executing the strategy, analytics, and processes that power our go-to-market (GTM) engine and ensure we consistently hit our targets. You'll serve as the connective tissue among Finance, Marketing, Sales, Operations, and Partner Success, ensuring that our revenue operations are tightly aligned, data-driven, and scalable.
This role is ideal for an experienced RevOps professional who thrives in a mid-market SaaS environment-where operational excellence, data integrity, and cross-functional collaboration directly influence growth and retention and position our investors for a successful exit.
Specific Roles & Responsibilities: GTM Strategy & Alignment
Partner with our Sales, Marketing, and Partner Success leaders to define and operationalize the company's growth strategy and identify ways to capture more of our Total Addressable Market
Refine design of our GTM organization, territories, quotas, and headcount
Optimize compensation plans and special incentives to best align with our growth strategy
Deal Pricing & Execution Support
Orchestrate Deal Desk to provide an efficient process for cross-functional alignment
Own pricing and packaging/bundling expertise to co-optimize win rates and gross margin
Calculate commissions consistent with compensation plans
Provide ongoing support to salespeople to win and close deals
Analytics, Reporting & Planning
Support FP&A team with analytics, reporting, budgeting, and forecasting processes for pipeline, bookings, ARR, retention, and revenue
Design and maintain executive dashboards covering pipeline health, win and conversion rates, churn, expansion, and other key metrics
Equip marketing with quantitative evaluation of sales enablement investment.
Identify and champion insights that inform new deals and improve sales productivity, forecasting accuracy, pipeline velocity, and customer retention
Process Optimization
Continuously refine GTM workflows and processes to increase efficiency and reduce friction between teams
Collaborate with COO team to enforce data hygiene, governance, and compliance across systems and teams
Evaluate and integrate new tools that drive productivity, automation, and insights
Team Management
Manage and develop a small yet high-impact team to deliver on this mandate
Qualifications:
8+ years of experience in Revenue Operations, Sales Operations, or Business Operations in B2B SaaS organizations
Proven success supporting annual planning, territory design, quota and target setting, and compensation alignment
Deep understanding of subscription-based business models, GTM funnel metrics, and customer lifecycle dynamics
Proficiency in CRM and analytics tools (Salesforce required; experience with PowerBI, Databricks, or Tableau preferred)
Strong leadership, stakeholder management, and communication skills
Comfortable balancing strategic planning with hands-on execution and detail
Prior experience managing a team
Why Teaching Strategies
At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.
Let's open the door to your career at Teaching Strategies!
Some additional benefits & perks while working with Teaching Strategies
Teaching Strategies offers our employees a robust suite of benefits and other perks which include:
Competitive compensation package
Employee Equity Appreciation Program
Health and wellness insurance benefits
401k with employer match
Flexible work environment
Unlimited paid time off (which includes paid holidays and Winter Break)
Paid parental leave
Tuition assistance, professional development, and opportunities for career growth
Best in class technology equipment for every employee
Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field
Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.
Equal Employment Opportunity (EEO)
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Implementation Director
Remote director of operational support job
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar's Delivery team is responsible for the end-to-end implementation of Cedar's product suite. Implementations are a critical part of Cedar's client lifecycle - the process by which prospects become live clients, and contracted ARR becomes actualized ARR - and can be divided into four major implementation phases:
Sell: advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices
Solution: architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live
Ship: flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar's Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner
Scale: monitoring the overall stability of Cedar's product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state
We are seeking an Implementation Director to lead our largest, most strategic implementations within the third stage (Ship) of each client's Cedar implementation journey. In this role, you will leverage your deep healthcare implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery team leadership and go-to-market teams on playbook strategy and implementation asset development, investing deeply in optimizing our processes, coaching others and scaling our team. This is an individual contributor role and will report into one of Cedar's Delivery Group Leads.
Responsibilities
Accountable for the overall success of Cedar implementation for Cedar's large, strategic clients
Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, quality delivery; able to execute independently with limited direction and oversight
Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals
Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for others
Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals
Build exceptional partnerships with Cedar Solution Design Leads, Client Growth Leads, Implementation Managers, Solution Architects, and Solution Engineers to execute Cedar's most complex implementations
Coach and mentor Cedar Implementation Managers to manage additional complexity, leading by example through our most ambiguous and challenging situations
Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team
Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar's platform and delivery approach
Exemplify Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity
Required Skills & Experience
Experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare technology implementations
Experience working with large hospital systems and/or payers required; Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise required
Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders
Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
Strong analytical skills a plus; fluency in, for example, Excel, Looker, Tableau, Salesforce, Smartsheets, etc.
Intellectual curiosity; consistent desire to innovate and improve
Inspires others to achieve company and individual goals
Compensation Range and Benefits
Salary Range*: $157,250 - $185,000
This role is also equity eligible
This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
What do we offer to the ideal candidate?
A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
For exempt employees: Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
Auto-ApplyDirector, Workday Implementation - Advisory Services
Remote director of operational support job
Make a difference. Be happy. Grow your career.
The Role
The Director, Workday Implementation - Advisory Services is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director, Workday Implementation - Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.
Key Responsibilities
The Director, Workday Implementation - Advisory Services will have the following key responsibilities which include, but are not limited to:
Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates
Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress
Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks
Act as point of escalation for project team and client; perform services directly for clients as necessary
Support pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content
Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
Research healthcare ERP-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
Stay abreast of the latest technology, regulations, and news relating to healthcare ERP, continuously evaluating market for opportunities that supersede competitors' products
Oversee solution development, creation, and refining, ensuring the strength of product offerings
Engage with Workday as a vendor/partner to maintain and educate others at Nordic on updates to methodologies, product changes and best practices
Educate clients and consultants on Advisory Solutions offerings including teaching internal Nordic classes
Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
Nordic ERP Workday and Additional Vendor Program Management
Working with the Project Management Team and Practice Leadership, help to own the success of the Workday vendor partnership
Analyze data to identify staffing needs.
Ensure procedures, methodologies, and enablement are in place to support quality service delivery.
Create revise, review, and approve SOPs based upon vendor.
Conduct internal audits and other quality assurance activities.
Monitor client progress, address issues, and implement appropriate corrective actions.
Document and report service quality and project financial metrics.
Provide communication, high level training and information to stakeholders regarding new vendors and related technology.
Skills and Experience
Bachelor's degree in related field, post graduate degree strongly preferred
10+ years' related experience including 5 years management capacity
Experience implementing Workday products with healthcare systems preferred
Workday certification(s) preferred
Experience leading service-oriented teams, scaling appropriately to successfully manage growth required
Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line
Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
Strong customer service attitude and skillset
Strong understanding of ERP software and ERP software implementation services required
Proven ability in time management with strong attention to detail
Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
Demonstrated ability to work independently and collaboratively
Must demonstrate and embody Nordic's maxims
Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
Demonstrated ability to work under pressure and within time constraints
Additional Details
Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility.
Travel up to 50% of the time, or as Nordic ERP or client needs dictate, notice provided.
Work schedule will vary based on Nordic ERP or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours.
#LI-MF1
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Auto-ApplyAssociate Director, Field Medical Operations and Capabilities
Remote director of operational support job
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Associate Director, Field Medical Operations and Capabilities
Organization Overview:
Global Field Medical Strategy & Operations serves to maximize the impact of the Field Medical community through standardized tools, innovation, and processes, with a goal of improving patient outcomes around the globe. As a function within Global Medical Affairs Capabilities and Innovation, operationalizing the Medical Affairs strategy to the personal channel is our purpose. MSL customers include Scientific and Clinical Experts. These are HCPs (Health Care Professional) with noted expertise and needs for in-depth and cutting-edge information. The Medical Science Liaison (MSL) program is designed to meet these needs through field-based medical professionals.
The Associate Director - Field Medical Operations and Capabilities role will partner across teams to lead operational & capability implementation. The Associate Director will play a central role in executing and operationalizing Medical Affairs initiatives to optimize global MSL impact through technology enablement.
At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
The Field Medical Operations and Capabilities role is within the Field Medical Strategy & Operations (FMSO) team, a centralized Global Medical Affairs capability building team aiming to maximize the impact of Lilly's Field Medical (FM) community through standardized tools, innovation, and processes at scale.
This position reports to the Senior Director - Global Field Medical Operations and Capabilities.
Responsibilities:
Field Medical Operations and Capabilities
Drive the advancement of Field Medical capabilities, platforms, and processes. Examples include virtual capabilities, imbedding AI within capabilities, Engagement Planning, CRM management, global data enablement, content management, and reporting.
Lead FMSO India team to deliver world-class operations.
Monitor current technologies, data, processes, and industry insights to identify opportunities that optimize field operations strategy.
Partner with field medical teams to operationalize therapeutic area focus and lead territory sizing/structural needs aligned with priorities across BUs and/or global affiliates.
Maintain service levels in timeliness, performance and quality to support ongoing business needs.
Partner across Field Operations and lead through the execution of projects.
Answerable to the performance and results of FMSO capabilities.
Ensure compliance with company policies and local laws and regulations for Field Medical.
Technical Subject Matter Expert (SME)
Responsible for delivering and enabling innovative technologies and capabilities of current and future field operations capabilities, with a focus on imbedding AI across work streams.
Responsible for prioritization and agile delivery of aligned platform roadmaps, articulating requirements, and performing business user testing of releases of assigned platforms.
Perform duties as System Owner and business subject matter expert on Field Medical platforms enabling and accelerating reach and scale by the Global Medical Affairs function.
Provide knowledge and training support for all users of designated platforms.
Represent business in system governance and prioritization meetings.
Involve users and their feedback in development and implementation of tools and services.
Assure assigned platforms are operationally stable, and continuously improved based on data in partnership with Tech@Lilly.
Basic Requirements:
Bachelor's degree
3+ years of direct experience supporting field operations (i.e., field structure operations, engagement planning, reporting, etc.)
Previous experience working with Field Medical platforms, processes, and data products (i.e., CRM, Field Insights, H1, AI integration, etc.)
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.
Additional Skills/Preferences:
Demonstrated success in influencing without authority and achieving results through others
Demonstrated ability to develop and apply innovative solutions
MBA
Strong learning agility
Previous successful field operations experience
Previous experience providing operations and alignment support to field teams
Strong analytical mindset
Business enabling approach to work
Proven ability to communicate effectively & work with a variety of stakeholders
High level of motivation and a strong desire to find creative solutions to challenging situations
Proven ability to experiment, iterate, and innovate
Demonstrated broad and deep technology learning agility
Strong process and operational mindset
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$127,500 - $204,600
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
Auto-ApplyDirector of Fulfillment Operations
Director of operational support job in Columbus, OH
Apply here to be considered for a FUTURE opening
Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with the Site Director of Operations role. This review is for future hiring.
If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity.
Who We Are:
We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.
Cart.com Fast Facts:
6,000+ customers worldwide
1,600+ employees globally
17 warehouses nationwide, totaling over 10 million square feet of space
Headquartered in Houston, TX with international offices in Mexico and Poland
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
This position is open to applicants or individuals who are located in or around Columbus,OH and is a Onsite role
The Role:
The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.
In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.
What You'll Do:
Manage yearly budget and own monthly P&L for assigned site
Develop Operations Managers and Managers; Develop talent and site succession plans
Own operational standardization and continuous improvement
Develop and manage key client relationships at the operations level e.g.,
Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time
Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence
Provide direction and support to direct reports.
Coach to ensure career development, productivity and quality objectives are consistently achieved
Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact
Engage with broader team for support to site operations
Who You Are:
Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid
Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership
High Financial Acumen
Strong communication and presentation skills
Sense of urgency to identify and rally teams to address issues
Problem solving thought process Lean thinker, continuous improvement leader
Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
Organizational agility and good influencing skills
What You've Done:
7+ years of progressive Operations experience
* Financial/Cost Management and ownership via budget building - $30-$75M in revenue scope
Experience leading culture improvements and/or transformation
Experience in Lean and Continuous Improvement methodology
Proactive, numbers driven and a anticipated planner
Business Leadership Development experience
Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
* Wholesale fulfillment experience
Top Candidates will also have:
Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
Success during traditional holiday ‘peak' ecommerce
Culture of improvement or transformation with continuous improvement experience.
Bachelors Degree
Physical Demands & Working Conditions:
Able to lift 25+ lbs
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyStrategic Operations Program Manager
Remote director of operational support job
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
iRhythm is looking for a Senior Project Manager who will lead and support large-scale, cross-functional projects that drive operational excellence across Manufacturing and Clinical Operations. In this role you will report the the EVP, Business Operations and be responsible for end-to-end project, process, and change management, collaborating with diverse teams to deliver strategic initiatives that align with long-term business objectives. As the Senior Project Manager, you will interface with executive leadership, project teams, and key stakeholders to ensure successful project execution and organizational impact.
What You Will Be Doing
Program & Project Management
Own end-to-end project management for major initiatives impacting Manufacturing and Clinical Operations, including process transformation, technology implementation, and initiatives to enhance operational scale.
Develop and maintain detailed project plans, ensuring timely execution of milestones and deliverables.
Clarify, prioritize, and drive project commitments, establishing clear chains of accountability.
Monitor project progress, provide scheduled reports on milestones, and proactively communicate risks and mitigation strategies.
Analyze project economics, providing actionable feedback on cost-benefit and ROI.
Cross-Functional Collaboration
Partner with business functions, including Manufacturing, Clinical Operations, IT, and other stakeholders, to define project scope, goals, and deliverables.
Build strong relationships across teams to ensure alignment and effective execution.
Interface with vendors, in-house personnel, and subject matter experts to maximize resources and efficiency.
Process & Change Management
Map, define, and optimize business processes to drive efficiency and effectiveness.
Implement change management strategies to facilitate smooth transitions to new systems, processes, or programs.
Develop comprehensive training programs for end-users impacted by project changes.
Leadership
Build and lead effective cross-functional project teams.
Inspire risk-taking and innovation to maximize business benefit
Help develop and drive best practices throughout the organization, establishing frameworks for effective and timely reporting.
What We Want To See
10+ years of experience managing large-scale, cross-functional projects in dynamic environments, preferably within a medical device/biotech company.
Bachelor's degree in Business Administration or related field.
Strong understanding of operational processes in manufacturing and clinical settings.
Proven experience with project management tools
Agile project management experience; PMP preferred.
Financial acumen to assess project risks, resource allocation, and return on investment (ROI), ensuring projects deliver both strategic and economic value.
Experience with system validation and compliance-driven projects (e.g., SOX, HIPAA).
Excellent communication, interpersonal, and leadership skills; ability to communicate across all levels of the organization.
Analytical thinker with strong organizational skills and attention to detail.
Ability to handle multiple priorities in a fast-paced environment.
Location and Travel
Remote- California strongly preferred.
Ability to travel approximately 30%.
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$150,0000 - $190,000
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at *********************
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY.
For more information, see *********************************************************************************** and *****************************************
Auto-ApplyService Operation Program Manager
Director of operational support job in Westerville, OH
The Program Manager will oversee the execution and successful delivery of services by monitoring cross-functional processes to ensure accuracy and efficiency. This role involves coordinating efforts across various departments to achieve seamless service delivery. Additionally, the Program Manager will emphasize clear documentation of all work performed in Oracle, supporting the Vertiv Service Business, including forecasting for specific lines of business. The position requires providing focused direction and communication to align with the company's mission and vision.
RESPONSIBILITIES
Facilitate cross functional teams to ensure services are delivered as expected by the customer
Identify root causes of broken processes and collaborate with the CI team to implement fixes for the future.
Develop programs within the Service Delivery business segment to maximize revenue growth.
Review, recommend and implement policies and resources toward growth and profitability.
Analyze opportunities within the Service Delivery segment and institute required changes to ensure maximum revenue, productivity, and profit.
Set strategic direction to exceed revenue growth targets in all areas (with specific focus on Start-up, PM assignments and T&M opportunities).
Develop, plan and implement processes to solve problems and improve performance.
Monitor and Report Key Performance Indicators and make adjustments as needed to insure attainment of assigned Vertiv Services goals.
Other duties and special projects as assigned.
QUALIFICATIONS
Bachelor's Degree in Business or equivalent experience.
3 - 5 years' service experience
Excellent written and oral communication skills.
Demonstrated customer service resolution skills.
Understanding of the Vertiv Service's line of business and services
Ability to work with minimum supervision.
Highly detail oriented. Strong organizational skills are critical.
Oracle experience.
Problem solving skills.
Ability to interact with all levels with the organization.
Ability to handle multiple tasks and priorities.
Working knowledge of Microsoft Office- Word, Excel, Access, PowerPoint.
Ability to learn, document and train new processes.
Other duties & special projects as required.
Travel may be required.
TIME TRAVEL REQUIRED
10%
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:
Safety
.
Integrity
.
Respect
.
Teamwork
.
Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry
and
the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Auto-ApplyDirector of Operations
Remote director of operational support job
Averon is a joint venture between CVS Health and Cardinal Health with a vision of transforming the landscape of biosimilars and simplifying the channel for specialty products. Our mission is: together, we will lower the cost of specialty products for our customers.
Position Summary:
Reporting directly to the General Manager (GM) of Averon, the Director of GPO Operations plays a pivotal and strategic role within the organization. This position carries full responsibility and accountability for the development and execution of all operating processes essential to delivering high-quality services.
A key responsibility of the Director is to ensure consistency in operational procedures, promote efficient workflows, and conduct regular evaluations to identify opportunities for ongoing improvement. The Director is responsible for creating, tracking, and reporting important success metrics to leadership, ensuring clear communication and alignment with the organization's goals.
In addition to these core duties, the Director will be responsible for identifying, securing, and managing operations related to strategic partnerships. These partnerships are critical for driving enterprise value and delivering competitive advantages that benefit both customers and the business.
As the leader of GPO Operations, the Director must demonstrate strong business acumen, executive presence, and exceptional customer engagement and presentation skills. The ability to recognize emerging trends, provide informed guidance regarding their impact, and propose actionable solutions to seize new opportunities is essential. Furthermore, the role requires influential leadership capabilities, including the ability to lead and affect change across groups without direct reporting lines, and to interact effectively at all organizational levels.
Location - Fully remote
Expectations
* Ability to apply advanced knowledge and understanding of GPO concepts, principles, and technical capabilities to manage a wide variety of projects.
* Define and develop policies and procedures for the GPO operation's team.
* Define and develop metrics on measuring outcomes and what is success.
* Work on or lead complex projects of large scope.
* Understand current GPO operational processes and be able to adapt to support future growth.
* Manage, support and mentor less experienced colleagues.
Responsibilities
* Oversee the development, implementation, and continual improvement of Operations strategy by leveraging expertise in the specialty pharmaceutical market and GPO operations.
* Support cross-functional teams to refine operational processes and technology solutions for Wholesaler Contract Load, Contract Alignment, and Membership Management (including roster management, manufacturer notifications, participant contract performance, etc.).
* Stay informed about competitors and identify areas for unique positioning.
* Collaborate with other departments to determine necessary changes to processes and technology, then create and deploy effective solutions.
* Supervise all aspects of the GPO operating model and team, ensuring efficient and productive workflows.
* Develop metrics, dashboards, and reports to track performance and keep senior leadership informed.
Qualifications
* Experience:
* Targeting 5+ years of relevant professional experience.
* 5+ years of leadership and team management demonstrated, including supervision of direct reports.
* Experience with pharmaceutical Group Purchasing Organizations (GPOs) and strategic partnerships.
* Firsthand knowledge of specialty pharmaceutical manufacturers and trade concepts.
* Strong understanding of GPO operations, including work with Manufacturer partners and Wholesalers.
* Proven entrepreneurial skills in strategy development and team building.
* Solid grasp of pharmaceutical distribution systems.
* Successful history leading cross-functional teams and managing complex programs.
* Technical Skills:
* Advanced Microsoft Office Skills (Excel, PowerBI, MS Teams, SharePoint, etc.).
* Proficiency with Contract Management software (willingness to learn).
* Analytical Skills:
* Proven ability to efficiently and effectively use advanced analytical skills to gather insights and data from multiple platforms to support business analyses.
* Soft Skills:
* Demonstrated ability to manage multiple workstreams.
* Strong collaborator with solid communication skills.
* Customer service, problem-solving, and analytical skills.
* Strong attention to detail and process driven.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Auto-ApplyRegional Operations Director - Field (Remote PST)
Remote director of operational support job
Team
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements.
This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale.
You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager.
What You'll Do
Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field
Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth
Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations
Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively
Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops
Maintain full compliance with ECM, health plan, and internal quality requirement
What You'll Need
5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus
Experience leading large, distributed field or clinical teams
Proven success managing regional or multi-site operational and financial performance
Strong understanding of Medicaid populations, plan operations, or value-based care models preferred
Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making
Excellent communication, problem-solving, and cross-functional collaboration skills
Comfort working in a fast-paced, evolving environment with changing program requirement
Because We Value You
Competitive salary: $130,000 - $145,000
(depending on experience)
Equity compensation package
Flexible vacation policy - take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Auto-ApplyField Operations Director I - Theological Formation (Spiritual Foundations)
Remote director of operational support job
Job Type:
Full time To advance the purpose of InterVarsity, this position provides administrative and operational support to the Theological Formation team including but not limited to administration, records management and event and meeting planning, Work reflects Biblical standards of excellence, integrity, and partnership. This position exercises a wide degree of creativity, latitude, discretion, and independence to accomplish goals, objectives, and assignments.
We have an opportunity for a Full-time or Part-time position.
MAJOR RESPONSIBILITIES
Personal:
Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world
Maintain spiritual disciplines for personal and ministry growth
Model wisdom and maturity in the balance of family, church, and ministry life
Operational and Administrative:
Manage team calendar and update assigned calendars with staff-related events and dates
Pay and record office-related invoices; prepare and submit expense and PCard reports to accounting
Create and manage assigned reports, presentations, and projects
Coordinate, plan and manage meetings and events and related resources
Negotiate with vendors for supplies and meeting/event logistics and process contracts related to same
Manage and track applications for Theological Formation courses
Act as Workday Learning Partner, enrolling and tracking completion of courses assigned to staff in Workday Learning, and related duties
Oversee compliance with national requirements, processes, and procedures
Other duties as assigned
Develop and maintain a funding base and prayer support
Raise a portion of salary in an amount or percentage agreed upon with supervisor
Communicate regularly with current and potential donors, churches, prayer support team members, friends, and family regarding ministry with InterVarsity
KNOWLEDGE/SKILLS/ABILITIES
Excellent written and verbal communication skills
Able to handle sensitive information in a confidential manner
Develop and maintain positive working relationships
Demonstrates respect and professionalism
Commitment to and ability to work in a diverse environment
Appropriately self-manages time, projects, priorities, and assigned work
Work is accurate, thorough, timely, and of high-quality
Able to identify and resolve problems that inhibit the implementation of plans; perseveres to overcome obstacles and accomplish tasks
Works well under pressure, requires minimal supervision, takes initiative, is teachable, is a self-starter, offers suggestions and anticipates needs
Skilled at organization, planning, and hosting different types of events and meetings
Actively listens and gives appropriate feedback/responses
Able and willing to ask others for financial, prayer, and practical help
QUALIFICATIONS
Annually affirm InterVarsity's Statement of Agreement (Doctrinal Basis and Purpose Statement), as well as embrace InterVarsity's Code of Conduct, affirmations on the ministry of women in InterVarsity, and statements on Biblical multiethnicity and human sexuality
Prior or current experience with InterVarsity as a staff member or student preferred
Bachelor's degree or equivalent education/experience
Two or more years previous administrative, project, and event management experience preferred
Working knowledge of Microsoft applications, including Word, Excel, PowerPoint, Outlook, Teams, Sharepoint, and Publisher
Familiarity with web-based applications and tools such as Google Docs, Zoom, Survey Monkey, Mail Chimp, and collaboration technology
Pay Range: $39,288.00 - $52,392.00 per year
Pay: This position is funded through personal fundraising. Accordingly, compensation will vary based on the ability of the individual to secure a donor team to fund the cost of his/her salary. The anticipated salary range for this position on a full-time basis (40 hours/week) is dependent on a variety of factors, including location and cost of living. The actual salary received, including any geographic adjustment to account for location and cost of living, is subject to the individual's ability to raise funds necessary to cover the full amount of such salary within the range set forth in the job posting details.
Benefits:
We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:
403(b) Retirement Savings Plan
403(b) matching contributions
Dental insurance
Employee assistance program
Employee discounts
Flexible work schedule
Flexible spending accounts
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Equal Employment Opportunity:
InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.
Auto-ApplyDirector Technical Services
Director of operational support job in Columbus, OH
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at *************** and ****************
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities
The Director of Technical Services is a leader responsible for developing and managing the foundational IT functions. This includes Telecommunications, Networking, Database Management, IT Operations, Client Engineering, Disaster Recovery, Service Desk, IT Support Applications, Hardware Deployment and DevOps. You will ensure these critical services form a robust digital backbone, enabling business agility and innovation.
This role demands significant business acumen coupled with deep technical expertise. You will play a key role in defining the strategic and tactical direction for these functions, overseeing their continuous evolution and operational excellence. This position requires active cross-functional engagement at all organizational levels, with a demonstrated focus on, and experience with, retail business processes, high-performance technical operations, and inspiring people leadership-particularly in dynamic, fast-paced environments.
The ideal candidate is a transformative leader and mentor who isn't afraid to roll up their sleeves when necessary, while also serving as an expert in relevant technical domains. You will be deeply involved in resolving complex enterprise-wide technical challenges, and collaborate directly with key vendors and business partners. You will also be instrumental in the collaborative process of shaping and managing annual capital and expense budgets, as well as multi-year strategic roadmaps.
This is a high-visibility, mission-critical role within the organization, including 24x7 management responsibilities within a collaborative team environment.
KEY RESPONSIBILITIES
Develops, implements, and manages technical operations in support of business requirements.
Drives strategic initiatives within the team and supports the strategic initiatives.
Establishes and cultivates relationships with peers within and beyond the Technology organization.
Leads and oversees the implementation and ongoing management of support functions and solutions supporting all Phoenix Retail Brands.
Facilitates the creation of relevant multiyear, strategic roadmaps
Drive the adoption and maturity of DevOps principles and practices across the organization, promoting continuous integration, continuous delivery, infrastructure as code, and automation of operational tasks. Collaborate closely with development teams to streamline release cycles and improve system reliability.
Leads and assists the troubleshooting of technical or operational problems and takes corrective action as necessary to resolve. Serves as a key member of the Incident Management team focused on rapid service restoration when disruptions occur.
Responsible for performance, capacity, monitoring and upgrades necessary to enable successful organizational execution and end-user productivity. Directs and ensures successful team execution on multiple projects and support functions simultaneously.
Ensures team compliance with applicable change and incident management policies when implementing system changes and addressing problem resolution. Manages team to ensure security, compliance and operational stability and sustainability is a focus behind everything we do.
Supports multiple sites and remote associates.
REQUIRED EXPERIENCE & QUALIFICATIONS
Education: Bachelor's in Computer Science, IT, or relevant area of study
Experience: 10+ years hands-on experience with IT Infrastructure and technical design, deployment, operational management and troubleshooting
Experience: 7-10 years supervising or managing a team of technical engineers
Demonstrated ability to create multiyear, strategic plans leveraging technology in service of business objectives
Significant knowledge of networking, compute, storage and database technologies
Significant knowledge of IT facility management and complex support functions
Ability to maintain confidentiality with sensitive customer and internal information
Proven ability to work collaboratively / cross functionally and influence stake holders; manage and balance stakeholder expectations
Demonstrated ability to analyze and improve complex processes with a track record of successfully leading and delivering projects
Ability to manage projects and multiple tasks in an organized fashion
Ability to consistently support and lead teams on daily basis, or during emergencies, and regularly provide honest, direct feedback
Superior communication skills both written and verbal
Effective communication, teamwork, and problem-solving skills
Excellent organizational, planning, and coordination skills
Strong interpersonal skills and ability to build collaborative relationships
Experience working in the retail industry required
CRITICAL SKILLS & ATTRIBUTES
Approaches obstacles proactively and looks for ways to resolve problems and issues
Ability to multi-task and re-prioritize as needed
Ability to meet deadlines, prioritize, cope with change and maintain composure under pressure
Desire to take full ownership of assigned projects and ability to work independently or as a member of a team
Accountable for results
Ability to multi-task and manage multiple projects simultaneously
Possesses a sense of urgency; self-motivated and detail-minded
Solid verbal presentation, group dynamic, and facilitation skills
Proactive approach to resolving problems and issues
Dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
Closing
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call ************** and say 'Associate Relations' or send an e-mail to ****************************** and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
Auto-Apply