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Director of operational support skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical director of operational support skills. We ranked the top skills for directors of operational support based on the percentage of resumes they appeared on. For example, 13.3% of director of operational support resumes contained oversight as a skill. Continue reading to find out what skills a director of operational support needs to be successful in the workplace.

15 director of operational support skills for your resume and career

1. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of operational support use oversight:

Provided site/assistant site manager relief for rotation, temporary site manager replacement, and oversight of site personnel.
Provide operational oversight for the Care Initiation Unit utilization to most efficiently meet capacity requirements.

2. Project Management

Here's how directors of operational support use project management:

Utilized project management for beta and general release cycles aligning inventories for delivery.
Trained all three team members on project management methodologies and assigned them projects to manage.

3. Support Operations

Support operations refer to a team responsible for helping other departments in an organization to improve productivity, work more effectively, oversee training and quality programs, and deliver better service to customers.

Here's how directors of operational support use support operations:

Support Operations organization was responsible for delivering worldwide post-sales support for all Agile software products.
Directed national support operations for the PeopleSoft Financial and Supply Chain applications.

4. Process Improvement

Here's how directors of operational support use process improvement:

Recognized for quickly adapting to diverse client situations and driving positive change through process improvement and team leadership/training.
Developed systems to collect, analyze and manage process improvement suggestions from internal and external customers.

5. KPIs

Here's how directors of operational support use kpis:

Track and report all facility KPIs to Senior Leadership.
Designed and implemented multi-tiered operational intelligence strategy with KPIs, automated reports, and exec dashboards.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors of operational support use customer service:

Maintained the highest levels of professionalism in appearance and demeanor while furnishing high-level executives with unsurpassed levels of personal customer service.
Provided exemplary customer service to client-hospitals on questions regarding claim details and invoices when requested.

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7. Financial Analysis

Here's how directors of operational support use financial analysis:

Assisted sales and operations managers with financial analysis and data as required for projects and client pricing/ contract decisions.
Categorized/presented financial analysis, cost reduction plans, and sales pipeline directly to the CEO and President.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of operational support use business development:

Supported Business Team in identifying business development, developing executive relationships, and increasing the exposure of Company to client executives.
Work closely with Business Development team in relation to customer requirements, technical and financial aspects of proposals.

9. Regulatory Compliance

Here's how directors of operational support use regulatory compliance:

Ensured regulatory compliance, and financial accuracy of transactions that affected inventory, costs of goods sold, and gross profit.
Developed and managed high performing teams; developed policies and procedures, monitored effectiveness and implemented controls to ensure regulatory compliance.

10. Collective Bargaining

Here's how directors of operational support use collective bargaining:

Included negotiating the organization's first collective bargaining agreement with a pilots union (National Association of Government Employees).
Negotiated and managed collective bargaining agreements with 3 separate labor unions.

11. Direct Reports

Here's how directors of operational support use direct reports:

Provided daily leadership and management to six direct reports and a team of 50 in delivering performance and operational targets.
Reported to the Commander, Operational Support Airlift Command, and managed a staff of 11 with 3 direct reports.

12. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how directors of operational support use sigma:

Supported multiple process design and improvement initiatives across the Global Treasury Operations organization utilizing problem solving methods including Six Sigma.
Measured/analyzed process performance and business results of Consumer Affairs, and Relationship Marketing to improve operational efficiency utilizing Six Sigma methodology.

13. Customer Support

Here's how directors of operational support use customer support:

Supervised manager and internal Customer Support group to maintain online and traditional customer support satisfaction.
Developed a technician training program educating junior employees/maximizing customer support.

14. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how directors of operational support use erp:

Introduced longer-term service agreements; implemented corporate-wide ERP solution with average availability of 99.1%; instituted training curriculum.
Ensured successful integration and consolidation of personnel and manufacturing locations of acquired competitor with two major ERP implementations.

15. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how directors of operational support use customer care:

Provided infrastructure support to Enterprise Customer Care s residential customer operations.
Ensured SOX compliance for all billing and customer care systems.

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What skills help Directors Of Operational Support find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director of operational support resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What director of operational support skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Directors of operational support need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a director of operational support stand out to employers?

Michael Kraten Ph.D.

Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBA, Houston Baptist University

Short-term skills like data analytics establish college graduates as credible staff professionals. Long-term skills like critical thinking and persuasive communication can place graduates on long-term career paths to senior management.

What soft skills should all Directors of operational support possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of director of operational support skills to add to your resume

The most important skills for a director of operational support resume and required skills for a director of operational support to have include:

Oversight
Project Management
Support Operations
Process Improvement
KPIs
Customer Service
Financial Analysis
Business Development
Regulatory Compliance
Collective Bargaining
Direct Reports
Sigma
Customer Support
ERP
Customer Care
ROI

Inventory Control
Business Processes
External Vendors
Human Resources
Cost Savings
Inventory Management
Disaster Recovery
Logistics Support
Strategic Direction
Support Services
Management System
RFP
SLA
Healthcare
Executive Management
Operational Processes

ACD
EDI
Operational Efficiency
Network Operations
Capacity Planning
Direct Support
QA
ISO
Data Centers
NOC
Professional Development
Revenue Management
FDA
Data Analysis
Unix

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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