Director of operations administration job description

Boston University's College of Health and Rehabilitation Sciences: Sargent College is one of the country's leading schools of health and rehabilitation sciences. Home to more than 1,600 undergraduate and 450 graduate students, Sargent College combines outstanding faculty and cutting-edge research to provide superb education and clinical experiences. The college has more than 25 on-campus research facilities, clinical centers, and labs. It offers top-ranked degree programs in occupational therapy, physical therapy, speech, language and hearing sciences, health science, human physiology, behavior and health, and nutrition. The Associate Director of Operations and Space Planning is responsible for the effective use and maintenance of all physical plant for Sargent College. Reporting to the Associate Dean of Finance & Administration of the College and working in collaboration with university central offices and local college leadership, the Associate Director of Operations will support planning, operation, and maintenance of all college facilities including it wet labs, bench labs, digital and traditional classrooms, office space, faculty and staff lounge areas. As the key contact for the College, they will ensure effective facilities management to assess and prioritize building improvements. The Associate Director also has oversight for classroom media support and the College's student study center. This includes supervision of the College's Education Technology and Operations Specialist.
Operations Management

* Ensures effective day-to-day facilities management and maintenance for the College.
* Monitors condition of all facilities to identify deficiencies, schedule repairs, develop preventative maintenance schedules and service contracts as needed. Coordinates work orders with internal and external contractors.
* Liaises with university central services including IT, Telecomm, Risk Management, Custodial Services, Property Management, Safety Office, and other service and trades units.
* Organizes and coordinates services, and acts as a day-to-day on-site supervisor. Manages building signage. Develops and communicates policies for facilitates usage. Collaborates with the University's Environmental Health & Safety. Contributes to the development of ongoing emergency management response.

Project Management

* Responsible for all Sargent College space including its primary college location at 635 Commonwealth Avenue and clinics and centers across campus.
* Assess needs, develop plans, and prioritize building improvements including renovations and large upgrades.
* Plans and manages renovations to support the academic mission of the College including renovations for new faculty hires in coordination with the Office of the Provost.
* Manages and supervises renovation projects from development to completion to ensure timeliness, effective financial management, and staff/vendor coordination.
* Informs College leadership and other stakeholders of progress.

Budget and Space Information Management

* Maintains all space management information for the College.
* Updates floor plans and space inventories.
* Manages facility-related annual operating and capital budgets.
* Contributes to the development of project budgets, monitors, and prepares detailed budget projections.
* Consults with College leadership as needed for procurement need and funding of capital projects.

Supervision

* Oversees A/V support and manages the Education Technology and Operations Specialist Manage Makechnie Study Center to ensure appropriate student and faculty support.

Required Skills

Required:

* 5 years of relevant facilities and building operations experience.
* Previous supervisory experience.
* Bachelors degree or equivalent combination of education/experience.
* Willingness to support DE&I initiatives.
* A cover letter is required for consideration.

Preferred:

* Must be able to manage multiple responsibilities, set priorities, take initiative, and meet deadlines.
* Strong written and oral communication skills.
* Able to work independently.
* Able to provide excellent, responsive client service to all levels of the organization with diplomacy.
* Able to handle confidential materials and information with discretion.
* Proficiency with Microsoft Office Suite.
* Familiarity with audio/visual systems and HVAC is a plus.

Physical Qualifications

* Must be able to walk around the building and campus and go up and down stairs.
* Able to push and pull, bend, and reach.
* Must be able to lift more than 40 lbs. and assist others to do the same.
* This position is considered essential staff.

The Associate Director of Operations will sustain and support a culture of integrity and operational excellence which celebrates diversity of individuals and ideas. We welcome candidates who support our commitment to ensuring BU is an inclusive, equitable, and diverse place where everyone can thrive. To learn more about the many benefits the university provides, including generous paid time off, health coverage, retirement contributions, and tuition remission, and apply to join our flexible, supportive team, please visit the BU human resources website.

Please note all newly hired staff and faculty will need to be in compliance with Boston University's COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University's response to COVID-19, please visit the COVID-19 Resources site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Provides leadership, direction and administration for all aspects of care delivery operations for the Memorial Cancer Institute (MCI); including but not limited to management of multiple clinic's practice and associated hospital ambulatory operations. Service delivery includes both practice and hospital based chemo infusion sites (including freestanding sites), on-site stat lab and on-site clean room IV pharmacy coordination to ensure efficiency and exceptional patient experience. This is a high acuity, sub-specialty patient population and care delivery requires coordination with cancer support services (social work, nutrition, navigation, PAC and other areas) including frequent transitions to ED and inpatient. Ensures service line s activities and resources are aligned with organizational mission, values, and objectives.
Detailed responsibilities:

* Develops and is accountable for operational, financial and clinical information activities and specific goals, standards, and objectives which directly support the strategic plan and vision of the service line.organization.

* Ensures compliance with regulatory agencies governing healthcare delivery, third party payers, and accrediting bodies.

* Oversees operations of complex care delivery area(s) including subspecialty practices coordinated with hospital outpatient treatment areas, (some standalone sites) with high acuity and frequent transitions to and from inpatient and to the ED. Monitors departmental budgets, quality, patient experience, team building, departmental contracts and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.

* Supports special projects and business analysis as requested.

* Ability to effectively plan, delegate and supervise the work of others. Expresses self clearly, conveys information in a concise, accurate and understandable manner.

* Ability to foster relationships with staff, colleagues and providers within division and throughout the healthcare system. Ability to motivate and lead and develop and empower direct reports team building.

* Ability to create business plans and/or action action plans in an effort to expand business needs or improve Press Ganey - Patient Experience scores.

* Possess clinical working knowledge of practice(s) in portfolio.

Education:

Essential:

* Bachelors

Credentials:

Education equivalent experience:

Essential:

* Master's degree is preferred.

Other information:

Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required.

Required Work Experience: Five (5) years of leadership experience. Project management and process improvement experience preferred.

Organizational Profile:

Memorial Hospital West opened in 1992 with 100 beds to serve the growing population of western Broward. Today, the hospital has 384 beds and is one of the busiest and most technologically advanced in the region.

Memorial Hospital West's many respected specialty programs include:

* Medical and Surgical Services

* Adult and Pediatric Emergency Departments

* Memorial Cardiac and Vascular Institute

* Memorial Cancer Institute

* Blood and Marrow Transplant Program, including Broward County's first adult inpatient autologous transplant unit

* Memorial Neuroscience Institute

* Memorial Rehabilitation Institute

* Bariatric/Weight-Loss Surgery Program

* The Family Birthplace

* Women's Services

Truven Health Analytics and Modern Healthcare magazine named Memorial Hospital West one of the nation's 100 Top Hospitals in 2013 and 2014 - and the hospital has been consistently recognized by The Leapfrog Group with an 'A' Ranking for Patient Safety.

**_Disclaimer:_** _This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification._

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.