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Director of operations administration skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Marcia Godwin Ph.D.,
Dr. Ben Littlepage
Below we've compiled a list of the most critical director of operations administration skills. We ranked the top skills for directors of operations administration based on the percentage of resumes they appeared on. For example, 9.7% of director of operations administration resumes contained oversight as a skill. Continue reading to find out what skills a director of operations administration needs to be successful in the workplace.

15 director of operations administration skills for your resume and career

1. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of operations administration use oversight:
  • Work on operational assignments and oversight delegated by the President/CEO- ensures timely implementation and execution of assignments.
  • Participate and/or lead strategic planning, and provide oversight of clinical and research process improvement activities.

2. Project Management

Here's how directors of operations administration use project management:
  • Interviewed, selected, and managed technical and project management positions, evaluated performance and made recommendations for promotions.
  • Project management/consultant for projects dealing with infrastructure and rapid growth of the organization.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how directors of operations administration use patient care:
  • Recommended enhancements to patient care and services, and customer service for a department of greater than 1000.
  • Work with all members of the medical community to promote quality patient care and services.

4. Home Health

Here's how directors of operations administration use home health:
  • Planned and, coordinated and controlled daily operations of the Home Health program.
  • Negotiated and renewed all Home Health contracts, licensing, and other agreements.

5. Financial Management

Here's how directors of operations administration use financial management:
  • Developed and maintained all financial and accounting policies and procedures to ensure efficient financial management, reporting, and visibility.
  • Provided superior administrative support to president, including correspondence, legal documents, financial management, and communications and policy compliance.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors of operations administration use continuous improvement:
  • Delivered data for successful NCQA accreditation, documenting health plan continuous improvement efforts and outcomes.
  • Directed expense and capital buying, Excellence in Manufacturing/Continuous Improvement, Environmental & Safety, and facilities.

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7. Quality Care

Here's how directors of operations administration use quality care:
  • Provided supervision necessary to facilitate the delivery of quality care through monitoring and staff evaluation.
  • Created documents and guidelines to increase accuracy of patient information and continuous quality care.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how directors of operations administration use payroll:
  • Directed all aspects of administrative management, budget and forecast management, financial reporting, financial analysis, investments and payroll.
  • Developed and managed human resource programs and procedures including payroll and benefits.

9. Regulatory Compliance

Here's how directors of operations administration use regulatory compliance:
  • Optimized regulatory compliance with internal policies, state mandates and federal regulations.
  • Assured State and Federal regulatory compliance was met.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of operations administration use business development:
  • Lead collaboration with interdisciplinary team including physicians, business development/marketing, business office, nursing, and therapies.
  • Served as key decision-maker regarding all recruitment and human resource functions, business development and daily office operations.

11. HIPAA

Here's how directors of operations administration use hipaa:
  • Directed HIPAA and Patient Advocacy programs exceeding government standards.
  • Serve as Chief Compliance Officer, including HIPAA compliance.

12. Health System

A health system or a health care system consists of the different health institutions, organizations, and other resources that promote health as a whole. One of the objectives of this is ensuring that all residents in a particular community or industry are protected and secured through an organized health system. Also, it is to protect people against financial crises because of illnesses or illnesses.

Here's how directors of operations administration use health system:
  • Implemented online quality tracking of PT Clinic to have the highest in the health system.

13. Patient Satisfaction

Here's how directors of operations administration use patient satisfaction:
  • Served as a Gallup utilization trainer and patient satisfaction representative/facilitator.
  • Increased surgical caseload by 25% while garnering a patient satisfaction rate of over 92%.

14. Administrative Operations

Here's how directors of operations administration use administrative operations:
  • Served as Director of Administrative Operations reporting directly to the Market Managing Partner.
  • Monitored daily administrative operations for seventeen outpatient rehabilitation clinics located in Hillsborough, Citrus and Marion counties.

15. Healthcare Administration

Here's how directors of operations administration use healthcare administration:
  • Demonstrated practical knowledge of healthcare administration packages, government regulations and reimbursement requirements.
top-skills

What skills help Directors Of Operations Administration find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director of operations administration resumes?

Marcia Godwin Ph.D.

Professor of Public Administration, Master of Public Administration (MPA) Director, University of La Verne

A strong commitment to public service is key. Public service motivation may seem like something that all applicants have in common, but resumes often list only work experience. Resumes should highlight passion and a record of helping others. Volunteer experience should be listed that for those entering public service or transitioning from other careers. I often mentor others to be aware of your "super powers," your go-to qualities that are distinctive. Successful managers are also those who have engaged in leadership in every position and support the development of their staff at every level of organizations.

What director of operations administration skills would you recommend for someone trying to advance their career?

Dr. Ben LittlepageDr. Ben Littlepage LinkedIn profile

Professor, Murray State University

I recommend new graduates pursue opportunities that offer a tangible skill or experience. Be the 'yes' person in the office, even if there is not a monetary reward. You will eventually leverage those opportunities for a gain.
Do you want to know more?
Read more about what experts have to say about director of operations administration

List of director of operations administration skills to add to your resume

Director of operations administration skills

The most important skills for a director of operations administration resume and required skills for a director of operations administration to have include:

  • Oversight
  • Project Management
  • Patient Care
  • Home Health
  • Financial Management
  • Continuous Improvement
  • Quality Care
  • Payroll
  • Regulatory Compliance
  • Business Development
  • HIPAA
  • Health System
  • Patient Satisfaction
  • Administrative Operations
  • Healthcare Administration
  • Human Resource Functions
  • Financial Reports
  • Direct Reports
  • Facilities Management
  • CMS
  • Strategic Plan
  • Federal Rules
  • Medicaid
  • Administrative Functions
  • Financial Operations
  • Financial Analysis
  • EMR
  • Cost Savings
  • Property Management
  • QuickBooks
  • Business Operations
  • Risk Management
  • Process Improvement
  • Capital Projects
  • Financial Statements
  • A/P
  • Office Management
  • Contract Negotiations
  • Event Planning
  • ERP
  • Office Equipment
  • A/R
  • Professional Development
  • Executive Management
  • Expense Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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