EMS Operations Manager
Columbus, OH
Lynx EMS is recruiting an Operations Manager to direct operations at our Columbus, OH location.
PURPOSE/BELIEF STATEMENT
The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.
JOB RESPONSIBILITIES
The Operations Manager will:
Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form.
Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
Work and maintain a full-time regular work schedule.
Verify staffing for all shifts is met.
Participate in the full range of human resources responsibilities.
Write, receive, review, and approve staff reports, records, and related paperwork.
Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
Submit reports on all incidents, accidents, and work-related injuries and exposures.
Participate in interviewing and selection process as needed.
Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
Attend external and internal meetings as may be necessary/required.
Remain accessible by phone while off duty.
Other tasks that may be assigned or required to ensure operational integrity.
QUALIFICATIONS/EXPERIENCE REQUIREMENTS
Minimum Requirements:
Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
Knowledge of inventory maintenance and control.
Knowledge of the basic principles of management and supervision.
Knowledge of basic record keeping, records and case management.
Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
Skill in operating a personal computer utilizing a variety of software applications.
Skill effectively communicating in both oral and written form.
Physical Requirements:
Good physical fitness with the ability to function effectively in all different types of environments.
Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.
Additional Duties:
The Operation Manager will be responsible for the following within their assigned division:
The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
The operation is responding to calls and sites as outlined within dispatch protocol.
Determining compliance with established policies and procedures.
Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
Overseeing and/or participating in the full range of human resources responsibilities.
Reporting:
Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip.
Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.
BENEFITS
Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
Operations Manager Interventional Cardiology and Radiology Services Mount Carmel East Hospital
Columbus, OH
*Employment Type:* Full time *Shift:* *Description:* Operations Manager of Interventional/Diagnostic Services serves as the front line leader to plan, organize, staff, direct and insure collaborative multidisciplinary patient care delivery across numerous departments including cardiac cath lab, EP lab, interventional radiology, and prep/recovery nursing.
Functions within the standards, policies, procedures and guidelines of the Organization.
• Works collaboratively with physicians in developing programs and patient care services.
• Coordinates and integrates interdepartmental and intradepartmental services.
• Responsible for total manpower supervision for all personnel in the invasive and diagnostic areas.
• Responsible for financial, supply, equipment control and cost-containment in the diagnostic and interventional services.
• Practices within the scope of current nursing or radiology tech guidelines and approved policies and procedures.
• Maintains confidentiality in all situations involving Mount Carmel Health systems, customers, employees, and stakeholders.Position Purpose:
The Interventional Services Manager functions is responsible for planning, organizing, staffing, directing, and monitoring the operations of assigned sections. Assesses, plans, implements, directs, controls and analyzes all non-physician aspects of Interventional Services operations in conjunction with other Interventional Services Operations Managers and the System Radiology Services Director.
Works in collaboration with other Interventional Services Management staff and Interventional Services Radiologists in aspects of radiology services to achieve strategic and operational objectives of the Mount Carmel Health System Interventional Services.
*What we are looking for:*
* Education: Graduate of an approved Radiology Technology program. B.A. or B.S. degree preferred.
* Licensure / Certification: Registered by the American Registry of Radiologic Technologist (ARRT) required. Valid State of Ohio Radiological License required.
* Experience: Minimum of five years Interventional Services operations management experience required. Practical experience and/or a basic knowledge of the various sub-specialty radiology imaging modalities required.
* Effective Communication Skills
* Possesses excellent business acumen, project management, and problem-solving skills.
* Possesses ability to coach and mentor associates.
* Ensures the professional / technical expertise of associates
*What you will do:*
* Works in collaboration with the System Radiology Director according to ACR and Joint Commission standards
* Managing Performance: Provides coaching, direction, and supervision for cost center(s) staff members with 24-hour accountability for operations. Recruits, develops, counsels, evaluates, and retains staff within appropriate HR policies and guidelines. Ensures work schedules and daily assignments are established.
* Financial Performance: Ensures financial performance and profitability through the development and monitoring of the assigned cost centers operating and capital budgets.
* Participates in professional activities and maintains professional affiliations to keep abreast of trends, changes, regulations, and legislation in the field.
* Analyzes variances from budget on a monthly basis for cost centers, prepares detailed documented reports of such variances and provides justifications/explanations and action plans if appropriate.
* Represents Interventional services areas of responsibility for system-wide and Trinity-wide initiatives.
* Develops, recommends, and implements plans, goals and policies for areas of responsibility for resource management of the department, including budget and allocation of human resources, capital expenditures, physical facilities and supplies. Monitors and evaluates resource utilization and productivity.
*Position Highlights and Benefits:*
* Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
* Retirement savings account with employer match starting on day one.
* Generous paid time off programs.
* Employee recognition programs.
* Tuition/professional development reimbursement starting on day one.
* RN to BSN tuition 100% paid at Mount Carmel's College of Nursing.
* Relocation assistance (geographic and position restrictions apply).
* Employee Referral Rewards program.
* Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!
* Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.
*Ministry/Facility Information:*
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
*Our Commitment *
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Goode Health | Growth-Driven CEO
Columbus, OH
Job Description
Chief Executive Officer, Goode Health
Type: Full Time
Compensation: Base + Equity
Premium wellness shouldn't be reserved for the few. Palm Ventures backs founders who are changing that-across fast casual concepts, differentiated nutrition brands, and digital health and fitness platforms. One of those brands is Goode Health, a functional nutrition company built on a simple conviction: health and longevity should not remain luxury goods.
Launched in 2023, Goode Health is bringing real science into a $50B functional nutrition and wellness market that's saturated with marketing and light on proof. Its clinically validated 5-in-1 superfood shake is already meaningfully differentiated and showing strong early traction. The company is now looking for a growth-driven, imaginative CEO to turn that early signal into dominant market share and build a broader platform at the intersection of personalized health and personalized nutrition.
Where we've been:
Developed a patented formulation for a 5-in-1 superfood shake now doing almost $1M in ARR largely just through one marketing channel
Secured clinical evidence for the efficacy of the full formulation (not just individual ingredients), differentiating us from the vast majority of competitors in the category
Built a lean team that includes a trusted co-manufacturer, an operations manager, customer support, and in-house marketing supplemented with agency leadership.
Where we are:
Improving both topline growth and bottom-line performance on our flagship product through a brand refresh, marketing channel expansion, reducing CAC, and optimizing already-strong customer retention.
Where we're going:
Extending product offerings into the whitespace between personalized health diagnostics (e.g., blood tests, glucose monitors, etc.) and personalized (or 'mass customized') nutrition offerings
Requirements
You are:
An experienced founder or co-founder with a track record of building CPG brands that break through the noise, growing from near scratch to profitability with revenue north of $2M in ARR.
Versatile operator who has built an led a multi-disciplinary team (including vendors, employees, etc.), managed > $1M in a marketing budget, and owned full P&L from supply chain to sales and marketing.
Resourceful capital allocator - you can tell at least one story of how limited resources inspired a creative breakthrough in pursuit of a big vision. Proven ability to prioritize limited resources toward the highest-impact activities.
Energized at the prospect of working in a studio model that offers meaningful upside while limiting downside risk, and provides a suite of support resources (especially in finance and marketing).
Passionate
about the personalized wellness space and creating opportunities for everyday consumers to take charge of their health and wellbeing, without paying the luxury premium.
Benefits
Goode Health offers competitive compensation with meaningful equity and benefits, all commensurate with experience. As part of Goode Health and Palm, you'll retain the agility of a fast-moving startup while benefiting from a well-resourced ecosystem of support through Palm Ventures and Palm Venture Studios.
Director, Growth Operations
Columbus, OH
Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.
* Customers simplify operations, improve data security, and unlock data's value. Customers include:
Roche - Saved $50M by securely operationalizing data products and saving inventory.
Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.
Swedbank - 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency.
JB Hunt - Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.
* Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.
* Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.
* $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.
* A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.
ABOUT OUR TEAM
At Immuta, our Growth organization-spanning Marketing, Alliances, and Sales Development-fuels company momentum by connecting customers with the power of automated data provisioning. We're a fast-moving, collaborative team that thrives on precision, innovation, and measurable impact.
YOUR ROLE
As the Director, Growth Operations, you will play a pivotal role in driving the performance and efficiency of Immuta's Growth organization. Reporting to the SVP, Growth, you will collaborate closely with senior leadership, directors, and managers to optimize processes, enhance analytics, and strengthen alignment across teams. This role requires a balance of strategic thinking and operational execution. You will oversee the Sales Development team and lead key initiatives focused on pipeline generation, including outbound campaigns, event-driven activities, and inbound conversion optimization. You will also design and manage reporting frameworks, analytics, and technology investments that improve operational performance and decision-making.
HOW YOU'LL MAKE AN IMPACT
* Partner across Product, Marketing, and Sales Development to design and implement programs that generate qualified pipeline and fuel business expansion.
* Standardize processes, enhance execution consistency, and lead continuous improvement initiatives that strengthen efficiency and performance.
* Lead data analysis efforts focused on internal processes, performance, and productivity to reveal trends, optimize productivity, and inform strategic decisions.
* Evaluate and implement tools and systems (including Salesforce, GTM systems, BI/AI tools) to improve visibility, forecasting, and execution.
* Guide the Sales Development team through data-driven coaching to achieve targets.
WHAT YOU'LL OWN
* Lead the Sales Development team, overseeing inbound and outbound pipeline generation.
* Develop and deliver recurring pipeline and performance reports to support Sales, Marketing, and company-wide initiatives.
* Partner with the Growth and Data teams to create and maintain dashboards, metrics, and reporting frameworks.
* Support strategic planning and capacity modeling through data modeling, KPI tracking, and benchmarking.
* Participate in and lead process improvement projects to ensure continuous progress toward growth goals.
WHAT WILL MAKE YOU STAND OUT
* 5+ years of experience in Sales Development (BDR/SDR) or Inside Sales, with 3+ years leading high-performing teams
* 3-5+ years of experience in Business Analytics or Growth Operations focused on marketing, sales, finance, or business operations.
* Proven experience in reporting and data analysis, with familiarity in AI or advanced analytics tools (AI experience required).
* Deep expertise with Salesforce, GTM technologies, and ChatGPT/Gemini.
* Exceptional organizational and time management skills, with strong attention to detail.
* Demonstrated ability to multitask, prioritize, and deliver results in a fast-paced environment.
* Strong sense of ownership and accountability, with a results-driven mindset.
* Passion for working with cutting-edge technology and data-driven processes.
* Advanced proficiency in spreadsheets and presentation software (e.g., Excel, Google Sheets, PowerPoint, or Slides).
$150,000 - $170,000 a year
To provide greater transparency to candidates, we share base pay ranges for all U.S.-based job postings. Our salary ranges are based on function, level, and geographic location, and are benchmarked for our company size and industry.
The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including but not limited to, geographic location, internal equity, experience level, skill set, and training. The range shown above reflects the good-faith hiring range for this role at the time of posting, consistent with applicable state and local pay-transparency laws. Pay ranges may be adjusted in the future to reflect market changes.
This role may also be eligible for additional compensation, such as commission, variable pay, or equity, and comprehensive benefits, including medical, dental, vision, a 401(k) plan, and other applicable company programs.
Benefits
At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:
* 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
* Stock Options
* Paid parental leave (Both Maternity and Paternity)
* Unlimited Paid time off (U.S. based positions)
* Learning and Development Resources
Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Operations - Executive Director, Transformation & Servicing Innovation
Columbus, OH
JobID: 210655766 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $213,750.00-$300,000.00 We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.
As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists.
Job Responsibilities
* Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs.
* Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations.
* Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations.
* Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance.
* Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency.
* Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems.
* Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions.
* Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience.
* Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes.
* Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations.
Required qualifications, skills, and capabilities
* 15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence.
* Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities.
* Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management.
* Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution.
* Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance.
* Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations.
* Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls.
* Bachelor's degree required.
* Flexibility to travel as needed.
Preferred qualifications, skills, and capabilities
* Master's degree in Business Administration, Engineering, or a related field is highly preferred;
Auto-ApplyOperations - Executive Director, Transformation & Servicing Innovation
Columbus, OH
We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate.
As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists.
Job Responsibilities
Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs.
Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations.
Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations.
Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance.
Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency.
Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems.
Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions.
Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience.
Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes.
Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations.
Required qualifications, skills, and capabilities
15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence.
Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities.
Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management.
Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution.
Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance.
Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations.
Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls.
Bachelor's degree required.
Flexibility to travel as needed.
Preferred qualifications, skills, and capabilities
Master's degree in Business Administration, Engineering, or a related field is highly preferred;
Auto-ApplyHead of Gastro
Columbus, OH
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Head of Gastro
Columbus, OH
Description: About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.
While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.
This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.
Key ResponsibilitiesStrategic Leadership & Program Oversight
Serve as the executive lead for all Gastroenterology operations and partnerships.
Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.
Account Management & Partner Relations
Lead all prescriber and partner account management within the Gastroenterology program.
Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
Oversee onboarding, communication, and escalation processes for key partners and accounts.
Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.
Operational Excellence
Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.
Financial Stewardship
Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.
Cross-Functional Collaboration
Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.
Leadership & Development
Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
Empower managers and team members with clear goals, structured career development, and performance feedback.
Promote a culture of innovation, integrity, and continuous improvement.
Key Competencies
Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
Demonstrated success in account management and partnership growth within healthcare or life sciences.
Exceptional organizational, analytical, and interpersonal skills.
Ability to travel domestically as needed for executive meetings and site visits.
Work Environment
Location: On-site / Hybrid
Schedule: Full-time
May require additional availability or flexibility for escalations.
Regular meetings with teams, departments, or leadership to ensure alignment.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Requirements:
Business Development Market Director
Columbus, OH
Your experience matters
At Columbus Springs Dublin, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.
What we offer
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
Competitive paid time off and extended illness bank package for full-time employees
Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
Tuition reimbursement, loan assistance, and 401(k) matching
Employee assistance program including mental, physical, and financial wellness
Professional development and growth opportunities
How You'll Contribute
The Business Development & Marketing Director directs the department's activities and resources to achieve departmental and organizational objectives.
Essential Functions:
Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.
Coordinates and directs internal/external audits.
Creates and fosters an environment that encourages professional growth.
Ensures department stays focused on their important role in the continuum of care.
Regular and reliable attendance.
Perform other duties as assigned.
Serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
Access to and/or works with sensitive and/or confidential information
Daily:
♦ Send dashboards to team
♦ Call into daily ops for both hospitals and send good morning emails
♦ Daily/urgent data requests from regional team
♦ 40/60 compliance oversight
♦ Staffing of complex cases as needed
♦ Internal advocacy/accommodations for admissions on complex cases as needed
♦ Assist with bed management as it relates to patient admissions
Weekly:
♦ Level 10 call with regional team for both facilities
♦ Review of indicator report for both facilities
♦ Volume projections for both facilities
♦ Attend leadership meetings for both facilities
♦ Preparation of marketing meetings
♦ Social Media creation and posts for both facilities
♦ Bi-monthly 1:1 meetings with both CEOs
♦ Cultivation of physician relationships/weekly touch base
♦ Chart audits on ACTs, high OIs, etc.
Monthly/Bi-monthly:
♦ Complete MOR for both facilities
♦ Complete quality spreadsheet for both facilities
♦ Insurance denial analysis for both facilities
♦ Complete clinical liaison bonus files for both facilities
♦ Attend any in-services/marketing lunches in both markets
♦ Screen and interview candidates
♦ Attend all town hall meeting for both facilities
♦ 30/60/90 day meetings and reviews with all new staff
♦ Review and approval bi-monthly times cards for employees
♦ Complete and review of bi-monthly projections for both facilities
♦ Bi-monthly ACT meetings
♦ Regular meetings with Lead Clinical Liaisons
Quarterly:
♦ Complete QOR for both facilities
♦ Review of all marketing strategic plans and data with each Clinical Liaison
♦ Rounding with Clinical Liaison
♦ Complete clinical liaison bonus files for both facilities
♦ Complete Board meeting volume reports for both facilities
♦ Complete IU collaborative report/meetings
♦ Community Executive Leadership Team partner reports/meetings
♦ Attend compliance meetings for both facilities
♦ Attend quality meetings for both facilities
Yearly:
♦ Business and Strategic plans for both facilities
♦ Analysis of denials for both facilities
♦ Analysis of delays in admissions for both facilities
♦ Policy review for both facilities
♦ Job Description review for both facilities
♦ Prepare budget presentation for both facilities
♦ Mid-year review for both facilities
♦ Development of marketing/collateral materials
♦ Website reviews/updates (ongoing)
♦ Annual performance appraisals for employees.
♦ Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices
Supervisory Responsibilities:
Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.
Qualifications:
Education: Bachelor's Degree in related field
Previous leadership experience highly preferred
RN or Social Worker preferred, but not required
Applicable work experience may be used in lieu of education
About Us
Columbus Springs Dublin is a 72 bed hospital located in Dublin, OH, and is part of Lifepoint Health, a diversified healthcare delivery network committed to
making communities healthier
with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters
EEOC Statement
“Columbus Springs Dublin is an Equal Opportunity Employer and is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
Auto-ApplyStore Director, Columbus
Columbus, OH
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Discover how we lead the market as the premier luxury-value destination by experiencing our assortment of brands and learning about the quality of our products alongside a team of proud innovators within the retail landscape.
We are looking for a driven, focused, and passionate Store Director to join our team. Through strong leadership, the Store Director motivates store teams to achieve company objectives and metrics and manages resources efficiently to drive business to maximize productivity and profit. This role represents our brand standards in selling, service, and merchandising. While in the role this individual is expected to demonstrate integrity, honesty and knowledge. This position will promote our company's culture, values, and mission while fostering a positive working environment that encourages diversity, mutual respect and teamwork. The Store Director also understands and ensures proper security procedures are followed. This position reports to the District Manager.
Who Are You:
Inspirational leader through both action and collaboration who can be relied upon to see the potential of those around them
Create an environment of excellence that promotes a high performance culture, encourages associates to share ideas and recognizes and acknowledges individual and store team performance
Constantly acquire new industry knowledge and skills and share learnings with team members and colleagues
Establish positive relationships, act with customers in mind, and have great networking and relationship management
Have a clear view of how the different abilities, background and cultures of team members work together to create a collaborative environment and deliver results
Act as a coach and role model to bring out the best in your team
You Also Have:
College degree or equivalent
5 - 10 years of store management experience
proven track record of successfully managing a selling workforce and achieving results
Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
Strong communication and interpersonal skills
Strong merchandising skills
As the Store Director, You Will:
Identify issues and creates strategies to keep competitive with the local retail market
Problem solves in a fast-paced, changing environment exercising good judgment about the company's objectives in determining solutions
Monitors and communicates competitive strategies through first-hand market observations
Ensures all merchandise is well presented on the floor following visual, marketing and operational directives and standards, mindful of FOB adjacencies, and is signed according to standards
Partners with Corporate and RVP to ensure merchandise assortment represents the customer in the market
You will ensure management team members recruit, interview and select candidates with requisite skills to accomplish goals and add value to existing team, manages retention and turnover
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
The pay range for this position at commencement of employment is expected to be between $90,000 and $100,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
If you are a California resident, click here: ********************** to review our California Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyArea Director of Business Development
Columbus, OH
Drive Growth. Lead Teams. Make a Difference.
Are you a healthcare sales leader with a proven track record of driving referral growth, leading high-performing teams, and building strategic partnerships? We're seeking an experienced Area Director of Business Development to lead sales strategy and manage a team of business development professionals across a defined hospice territory.
This high-impact role reports directly to the Area Vice President of Business Development and is responsible for driving census growth, optimizing sales performance, and developing new business opportunities in alignment with organizational goals.
What You'll Do:
Lead and mentor a team of business development representatives, including hiring, onboarding, coaching, and performance management
Develop and implement territory-specific sales strategies to meet or exceed census growth and admission targets
Identify and cultivate referral sources through community engagement, physician relationship building, facility partnerships, and outreach
Analyze sales data, market trends, and referral patterns to improve effectiveness and strategy
Provide regular field coaching, joint sales calls, and ongoing professional development to your team
Maintain continuity with existing referral partners while actively pursuing new market opportunities
Collaborate with internal clinical, operational, and executive teams to ensure seamless onboarding of new patients
Represent the company at community events, industry conferences, and partner meetings to promote brand awareness and referral relationships
Monitor compliance with sales methodologies, performance metrics, and regulatory requirements
Support and implement short- and long-range growth goals aligned with company initiatives
Compensation may vary within the salary range provided based on several factors including but not limited to a candidate's location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.
Salary Range 110,000-120,000
About You What You Bring:Education:
Bachelor's degree required (Healthcare Administration, Business, Marketing, or related field preferred)
Experience:
Minimum 3 years of direct sales experience in the healthcare service industry (Hospice, Home Health, DME, Palliative Care, or Post-Acute preferred)
1+ years of healthcare sales leadership experience required
Proven ability to lead teams, exceed sales quotas, and build lasting referral partnerships
Experience using CRM systems, referral tracking software, and Microsoft Office (Excel, PowerPoint, Outlook)
Prior experience with HomeCare HomeBase (HCHB) preferred
A top-performer with a track record of achieving growth goals in a metrics-driven environment
Other Requirements:
Valid driver's license and auto insurance (travel required across assigned territory)
Ability to travel routinely within the area to conduct field visits, training, and partner development (up to 75%)
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply Today
Step into a role where you can lead with purpose, innovate for growth, and build strong teams that change lives.
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
keywords: Area Director of Business Development, Healthcare Sales Director, Hospice Sales Leader, Home Health Business Development, Regional Sales Manager - Healthcare, Director of Referral Development, Growth and Outreach Director, and Marketing Director - Hospice, Sales Manager, Sales Leader, Market Manager, Regional Sales Manager, Business Development Manager, Healthcare Sales, Sales Director, Territory Manager, Account Manager, Sales Liaison, Sales Executive, Clinical Liaison, Hospice Clinical Liaison, Hospice Sales, Home Health Sales, Palliative Care Sales, Patient Care Liaison, Referral Development, Admissions Liaison, Hospice Nurse Liaison, Healthcare Liaison, Clinical Liaison Manager, Clinical Sales Manager, Market Development Manager, Hospice Market Manager, Healthcare Business Development, Sales and Clinical Liaison Manager, Nurse Liaison Sales, Hospice Growth Manager
Location Gentiva Hospice Our Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.
Auto-ApplyFixed Ops Director
Sunbury, OH
Camping World is seeking a Fixed Operations Director to join our growing team.As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction.
What you'll do:
Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
Ensure a consistently high level of internal and external customer satisfaction throughout the service department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
Create and maintain strong working relationships with external vendors
Meet or exceed monthly budget projections
Maintain a safe and functional working environment
What you'll need to have for the role:
Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
Knowledge of RV's and RV systems is a plus
Strong written and verbal communication skills
Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
Intermediate or better skills in MS Office (Word, Excel, Outlook)
Ability to read and analyze P&L reports
Valid driver's license
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust and wetness
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $125,000+.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyCEN Operations Director
Columbus, OH
The Christian Education Network (CEN) Operations Director leads the operations of a multi-million-dollar Christian Education Network, including legal compliance, finance and financial reporting, information technology, and customer support. Responsibilities include maintaining compliance with accounting standards and regulations, managing donations and scholarship distributions, coordinating annual audits, maintaining compliance with regulatory code, and supporting financial reporting to stakeholders and leadership.
Reports to: OCEN Executive Director
Hours: Monday-Friday, 8:00am to 4:30pm
Compensation: Full-time, Salaried/Exempt
Location: CCV Office in Columbus, Ohio, with Occasional Statewide Travel
Benefits: PTO (Paid Time Off), 10 Paid Holidays, Monthly Cell Phone Allotment, Mileage, Health, Vision, and Dental Insurance (CCV covers 75% of premium), Life Insurance, 3% Match on Retirement Plan Available after 1 Year
Key Responsibilities
Provide oversight, control, and efficiency for the operations of a multi-million-dollar Christian Education Network.
Ensure legal compliance across all network operations.
Maintain accurate financial reports in accordance with generally accepted accounting principles.
Ensure all donations are properly receipted and attributed to the correct state and school as designated by the donor.
Account for all scholarship payments made to participating schools.
Oversee the full scholarship cycle, including application collection, eligibility verification, and award disbursement in accordance with state regulations and CEN policies.
Lead the selection and coordination of an annual audit by a third-party agency.
In partnership with the CEN Legal Team, develop contracts and agreements with partners and ensure legal compliance of all SGO activity.
Oversee the efficient operation of all information technology systems.
Maintain high-quality partnership services and support.
Contribute to the preparation of the annual report for stakeholders.
Provide systems support necessary for the growth and expansion of the network nationwide.
Other duties as assigned.
Job Qualifications & Requirements
Skills and Experience
Degree in finance or accounting required. CPA license preferred.
3-5+ years of accounting experience.
Proficiency in managing the flow of large sums of money.
Ability to create appropriate reports to CEN leadership and board.
Character and Spiritual
Mature Christian, currently attending or pursuing attendance in a local church.
Agreement with and adherence to CCV's Statement of Faith and Code of Conduct.
Demonstrated commitment to CCV's mission and position on Core Issues.
Ability to work discreetly with confidential information.
Trustworthy, responsible, tactful, diplomatic, and focused on building consensus rather than emphasizing differences.
Maintain a high level of professionalism focused on client/constituent relationships.
Operations Manager, Jackpocket
Reynoldsburg, OH
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You'll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you'll take ownership and make a direct impact to revolutionize the digital lottery courier experience for our customers.
What You'll Do
Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
Train, mentor, and support ongoing professional development for team members to enhance performance.
Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.
Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.
Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.
Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
Regularly communicate with regional and senior management to ensure alignment.
What You'll Bring
Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.
Availability to support a continuous operation including nights, weekends, and holidays.
Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.
Strong experience in personnel management, including hiring, scheduling, team development, and performance management.
Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
#LI-SA2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 60,400.00 USD - 75,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyDeputy Director Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 11/14/2025 Position Location: 783 Irving Wick Drive West, Heath, Ohio 43056 Position Description:
Duties:
* Demonstrates regular and predictable attendance.
* Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.
* Assigns work and evaluates employee performance; receives and resolves employee issues according to established guidelines; approves timesheets and leave requests; schedules shifts and ensures coverage for call offs; recommends and/or issues corrective action as necessary. Participates in interviewing and makes recommendations for hiring of employees in conjunction with the 911 Coordinator and EMA Director. Actively involved in employee and/or labor relations and contract negotiations.
* Ensures that the 911 Coordinator is in compliance with state and federal rules for PSAP operations.
* Point of contact for employees call-offs for the specific shift that is being supervised. Coordinates filling shifts and ensures it is filled.
* Develops and manages the 911 Center budgets. Monitors Expenditures.
* Recommends contracts and agreements to the EMA Director in relation to the 911 Center.
* Oversees, maintains and updates a variety of dispatch records as required; Ensures current licensures for the department are in compliance with Federal Communications Commission (FCC) regulations.
* Develops short- and long-term plans and strategies for Enhanced 911 and communications.Promote awareness among the citizens of the district as to the use of the 911 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 911emergency telephone system, and provides periodic informational updates to all local jurisdictions and local agencies.
* Oversees, monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and radio system; works with other County/City staff and outside agencies to ensure systems are working properly. Monitors new developments within the communications industry and recommends updates to the system as enhancements are developed.
* Researches, investigates and resolves inquiries, concerns and complaints sensitive in nature.
* Assesses needs and makes recommendations for training to Shift Supervisor/Training and QA and assists in the development of training.
* Acts as the liaison between the 911 Center and County/City Fire, EMA and related personnel on technical issues.
* Researches, investigates and resolves inquiries, concerns and complaints. Keeps 911 Coordinator advised as necessary.
* Acts as departmental designee for Public Record Requests.
* In emergency situations may back up 911 dispatchers. May be assigned EMA duties during planned or unplanned events.
* Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.
* Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.
Program: 911 Operations Brief Description:
Manages and oversees the day to day operations of the Licking County Regional Communications Center (LCRCC)/911 Center. Ensures the County is in compliance with all federal, state, and local laws pertaining to the LCRCC. Identifies areas of improvement and implements changes to be in compliance with federal, state and local laws.
Job Prerequisites:
Minimum Qualifications:
Bachelor's Degree from a four-year college or university; and three (3) to five (5) years related experience and/or training; a minimum of two (2) years supervisory experience; or equivalent combination of education and experience.
Additional Qualifications (Agency/Dept. Qualifications):
Management experience in a dynamic environment.
Prior Dispatch experience preferred.
Leadership.
Organizational ability.
Proficiency in Microsoft Word, Excel and other related software.
Computer Aided Dispatch Systems*
Consoles and tone boards and paging systems*
Minor computer programming is essential.
Effective written and oral communication skills.
Contributes to building a positive team environment and applies conflict resolution skills as necessary.
Possesses excellent interpersonal and multi-tasking skills.
Ability to manage a fast pace, potentially stressful environment.
Ability to be covered under the county fleet vehicle liability insurance policy.
Ability to obtain and maintain certifications listed below.
CERTIFICATES, LICENSES, REGISTRATIONS
Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire)
CPR, PRO-QA, EMD, EPD & EFD Certification*
FEMA IS100, 200, 300, 400, 700 & 800
FEMA Professional Development Series & Advanced Professional Development Series (APS)*
Emergency Numbers Professional (preferred)
Valid Ohio Driver's License
* may be acquired after hire and within six (6) months of employment
may be acquired after hire and within one (1) year of employment
* may be acquired after hire and within two (2) years of employment
Application Procedure:
Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at ********************** Applications can be submitted directly online or e-mailed to [email protected] or faxed to ************.
Compensation:
Salary: $90K+ based on experience
About UFA:
Licking County is an Equal Opportunity Employer.
Job Type: Full Time Pay Type: Salary
Area Burn Director
Columbus, OH
Full-time Description
The Area Burn Director is part of the Operating Room (OR) Business Unit and reports to an Area Executive Director or Vice President for assigned accounts. This full-time role is based in a home office and involves frequent (70%) travel, spending four to five days per week in the field.
Essential Functions
Help position Kerecis become the #1 Regenerative Solution for the Burn Market and those procedures conducted in the Burn OR
Manage, Develop, sell, in-service all assigned Kerecis Burn accounts in Geographic area and other areas of the US as necessary and as determined by Area Director
Educate the Burn Community on the benefits of Kerecis Burn utilizing KOLs doing weekly/ bi-weekly burn educational dinners
Attend all approved Burn-related meetings in the coverage area
Manage an operating budget of approximately $5,500 per month
Travel as necessary to all assigned Burn accounts for in-servicing, education and applications
Manage ordering process and inventory for Burn accounts, working closely with the Regenerative Surgical Specialist (RSS), Regional Director (RD) and Enterprise Accounts Director to ensure all Burn-related opportunities are maximized
Strategize and liaise with the RD / local RSS / Regenerative Burn, Trauma and Surgical (RBTS) Specialist or Director on Burn-related opportunities in the regions and territories
Work closely with the VP of Clinical Affairs / Medical Affairs on the development of a Burn Advisory Committee, Burn Center of Excellence, Burn KOL Development, Burn Abstracts / Studies / Registries and other burn-related initiatives in the coverage area
Assist in the training and development of local Kerecis RSSs so they are proficient in Burn to assist on the day-to-day in assigned account(s)
Conduct Burn training for Kerecis staff as necessary
Assist Marketing and Sales in crafting the sales strategy for Burn
Exceed established new business quota
Work with Strategic Accounts to develop a strong economic model as well as an out-of-the-box pricing and total solutions model for committed Burn customers
Communicate with RSS s/ RDs on a regular basis on account status next steps in all shared accounts
Communicate daily / weekly on going with the Area Director
Other tasks and responsibilities as assigned
Requirements
Competencies
Problem solving
Maintains utmost integrity in every way
Team player
Education and Experience
Bachelor's degree from an accredited college or university or equivalent work experience
Prior burn sales experience
Burn unit relationships
Contracting/sales to hospital OR
Anticipated travel: 70%
This role would be expected to travel between the following states on a regular basis:
Michigan and Ohio
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Director of Branch Operations (PTA/COTA Leadership)
Mount Vernon, OH
Job Posting: Director of Branch Operations (PTA/COTA Leadership) Job Type: Full-Time
At Freedom Caregivers, we provide exceptional home care with heart. We're seeking a motivated, compassionate, and experienced professional to join our team in a dual role combining administrative leadership and clinical oversight. This position offers the opportunity to impact both client care and branch operations while advancing your career in home health.
What You'll Do:
Administrative Leadership:
Oversee operational procedures, compliance, and financial management.
Ensure Agency policies, procedures, and branch strategies align with overall mission and goals.
Provide on-site presence and daily oversight to support staffing, census management, and client satisfaction.
Provide administrative support, including scheduling and documentation.
Manage branch KPIs, budgeting reports, and operational adjustments as needed.
Interview, hire, supervise, and develop branch staff while promoting a positive work culture.
Complete payroll, billing, and reporting tasks, resolving discrepancies as necessary.
Attend local marketing and recruiting events to drive growth.
Clinical Leadership (PTA/COTA Focus):
Oversee, create and maintain client care plans based on assessments and needs.
Conduct supervisory visits and ensure top-quality care standards are met.
Support caregivers through training, coaching, and feedback.
Serve as a liaison between clients, families, and healthcare professionals.
Identify and address safety concerns in client homes.
Why Join Freedom Caregivers:
Leadership growth opportunities within an expanding agency.
Supportive, team-oriented environment.
Competitive pay and mileage reimbursement.
Flexible scheduling and work-life balance.
Opportunity to make a meaningful impact in the lives of clients, families, and caregivers.
Equal Opportunity Employer:
Freedom Caregivers, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apply Today:
Join our team and help us continue our mission of providing exceptional home care with heart!
Requirements
What You Bring:
Licensed PTA or COTA in Ohio (active license required).
At least 1 year of experience in healthcare, long-term care, rehab, or home health.
Strong leadership, communication, and problem-solving skills.
Ability to manage multiple priorities, work independently, and adapt to change.
Proficiency with Microsoft Office and other software applications.
Reliable transportation, valid driver's license, and auto insurance.
Positive, entrepreneurial mindset with a passion for high-quality care.
Preferred Qualifications:
Supervisory or management experience.
Recruiting and hiring experience.
Knowledge of local healthcare resources and businesses.
Associate's or Bachelor's degree in a relevant field.
Physical Requirements:
Ability to sit, stand, walk, reach, stoop, kneel, crouch, and carry up to 25 lbs.
Ability to operate a vehicle and travel up to 75% of the time.
Comfortable standing for 60-90 minutes and walking on uneven surfaces up to 1,000 feet.
Director of Program Development and Outcomes
Columbus, OH
About House of Hope for Recovery House of Hope for Recovery is a nonprofit organization serving individuals with substance use disorders by providing a continuum of care including treatment, recovery housing, and supportive services. We strive to create a home for treatment and a community for recovery.
Position Summary
The Director of Program Development works to develop new programs, strengthen existing services, and support organizational growth. This role is ideal for an experienced behavioral health professional who thrives in a collaborative environment and is motivated by mission-driven work.
Duties and responsibilities
* Strategically create, implement, and oversee the development of new programs and program initiatives.
* Monitor, gather data, and report on the key outcomes of new and established programs.
* Contribute to the organization's Strategic Plan development and monitoring
* Participate in leadership team meetings and other regular meetings as requested
* Contribute to the pursuit of funding opportunities for the organization to diversify revenue streams
* Perform other duties as assigned by supervisor
Qualifications
Education and Experience
* Bachelor's degree in a relevant field preferred
* Minimum 3 years of experience in behavioral health program development, implementation, or related
* administrative leadership.
* Experience working in a behavioral health setting
* Experience managing projects or leading initiatives across departments.
Knowledge, Skills & Abilities
* Strong organizational and project management skills.
* Ability to design, implement, and evaluate programs using outcome data.
* Excellent written and verbal communication skills, including presentation skills.
* Ability to collaborate effectively with internal and external partners.
* Strong critical-thinking and problem-solving abilities.
* Demonstrated ability to handle confidential information with discretion.
* Proficiency with Microsoft Office tools (Word, Excel, Outlook, PowerPoint); familiarity with platforms preferred.
* Ability to balance multiple priorities and meet deadlines in a dynamic environment.
* Strong attention to detail while maintaining strategic perspective.
* Grant writing or fundraising experience preferred.
Schedule:
8-hour shift
Monday to Friday
Work Location:
House of Hope for Recovery, Columbus, OH 43215
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Director of Program Development and Outcomes - Columbus, OH 43215 - Indeed.com
Business Operations Manager, SPD (System)
Pickerington, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
This position is responsible for design, direction and execution of strategic operations initiatives (potentially within more than one OhioHealth site) in Sterile Processing , care site specific alignment, and will manage complex, hospital-wide projects with a focus on reducing short and long term operational costs without workforce implications and improving patient care. The Business Operations Manager for Sterile Processing is responsible for oversite of budgeting, customer service, facility, and equipment purchases, and ensuring that best practices are executed. Management functions include planning; organizing; staffing; directing and controlling all activities to achieve maximum efficiency and effectiveness in the delivery of high-quality services and patient / visitor satisfaction.
MINIMUM QUALIFICATIONS
Bachelor's degree in hospital/healthcare administration, business administration, or related field. Or minimum of 10 years relevant experience including 3 years healthcare management experience.
**Responsibilities And Duties:**
45% Administrative/Leadership Responsibilities:
Hires, trains, supervises, evaluates, and manages professional level roles in shared services consistent with human resources policies and procedures. Has accountability for the performance and results of a team within own specialty. Adapts departmental plans and priorities to address resource and operation challenges. Decision and problem solving are guided by policies, procedures, and departmental plan. Provides technical guidance to associates colleagues and/or patients. Applies understanding of the business and how own area integrates with others to achieve departmental and organizational results.
25% Financial Responsibilities:
Prepares annual budgets and operates within budget guidelines. Develops and maintains position control, manages resources and labor hours to remain within established budgets. Reviews monthly DRR and explains variances to budget. Consistently meets departmental budgets. personal, capital, expenses, according to all budgetary policies and procedures. Anticipates and appropriately responds to shifting demand on the organization / department's resources.
20% Service Excellence and Culture:
Serves as a role model to others by exhibiting excellent interpersonal relationship skills through verbal and non-verbal behavior. Promotes positive communications with staff, other areas within the hospital, and in the community. Promotes a team environment; facilitates an atmosphere of participative management and development of collegial relationships among staff. Maintain best in class service by putting the patient at the center of all decisions.
5% New Product Intake and Vendor Compliance:
Manages the logistics of new product request with a focus on diverse spend. This contains but is not limited to product conversions throughout multiple facilities, reconciliation, and removal of obsolete product, facilitating the arrival, delivery, and distribution of product/equipment. Provides communication of any key financial impact to hospital operations and impacted customers.
5% Regulatory Compliance:
Ensures compliance with internal and external regulatory organizations e. g. TJC, OSHA, ODH, etc. Identifies methods to achieve and monitor compliance with requirements of regulatory organizations
**Minimum Qualifications:**
Bachelor's Degree
**Additional Job Description:**
**SPECIALIZED KNOWLEDGE**
Experienced in healthcare / operations management or 5 years equivalent experience.
- Experienced developing an inclusive/diverse team
- Proven ability to build and lead teams toward measurable results
- Proven history of excellent customer service skills
- Experience in building and maintaining multi-disciplinary relationships
- Ability to manage matrix relationships
- Strategic thinking and analytical skills
- Strong oral and written communication skills.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Sterile Processing
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Nursing Operations Manager, Provider Services
Dublin, OH
Job DescriptionDescription:
Soleo Health is seeking a Nursing Operations Manager, Provider Services in Dublin, OH. Join us in Simplifying Complex care!
Soleo Health Perks:
Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
Paid Parental Leave Options
Affordable Medical, Dental, & Vision Insurance Plans
Company Paid Disability & Basic Life Insurance
HSA & FSA (including dependent care) Options
Education Assistance Program
The Position:
The Nursing Operations Manager, Provider Services is responsible for overseeing the operational and clinical nursing services within managed and affiliated provider locations. This role combines clinical expertise with strategic operational management to ensure high-quality patient care, operational efficiency, regulatory compliance, and team collaboration.
Responsibilities include:
Manages direct and indirect skilled nursing care to patients. Such provisions of care include but are not limited to:
Patient assessment, clinical and environmental
Patient and caregiver teaching
Skilled nursing care
Implementation of physician orders
Monitoring patient response
Response to emergency patient needs
Psychosocial support
Collaborate with the Senior Nurse Manager to plan, organize, and execute clinical and operational activities that align with organizational goals and strategic initiatives.
Responsible for direct training and onboarding of clinical staff as directed by the Senior Nurse Manager.
Assures that departmental staff complete orientation, maintain clinical competence, participate in continuing education, receive counseling, and are evaluated in a timely manner.
Assist with interviewing and hiring of nursing staff as requested by the Senior Nurse Manager.
Assist with designing and revising instructional materials including training manuals, facilitation guides, teaching aids, assessments, training activities, and auditing tools.
Assess client needs on an on-going basis and work with the Senior Nurse Manager to ensure the client needs are handled efficiently.
Respond to inquiries and assistance requests from the Virtis team members.
Work with the procurement, billing and clinical teams as needed to assist with inventory reconciliations.
Coordination of patient care including denial support during the Intake process.
Manage clinical nursing staff as directed by the Senior Nurse Manager.
Foster a team attitude between clients and Virtis Health departments.
Embrace all company strategic objectives, policies, and procedures, AIC standards, accreditation standards and other appropriate state and federal regulations.
Adhere to Standards of Conduct as defined in company handbooks, guides and manuals.
Reports to the Senior Nurse Manager any known or suspected violations of policies and procedures, regulations or standards of conduct.
Assist with EHR training and clinical template development.
Frequent travel to client offices will be required for this role.
Schedule:
Full Time, Hybrid, Monday to Friday 8am - 5pm
Travel is expected at least 50%
IgNS certification preferred, but not required
Requirements:
Graduate of an accredited school of nursing; Bachelor's in Nursing (BSN) preferred
Current RN licensure in good standing as required by the state(s) of practice (will require multiple individual state licenses)
Minimum of 5 years in nursing practice within relevant fields such as home infusion, specialty infusion, or critical care, with a minimum of 2 years in an operations or management role.
Strong knowledge of healthcare operations, EHR and IT interfaces.
Excellent written and verbal communication, with proficiency in MS Office (Word, Excel, PowerPoint).
Advanced certifications (e.g., CRNI, IgCN) are a plus.
Ability to manage multiple complex projects in a fast-paced clinical environment.
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleo's Core Values:
Improve patients' lives every day
Be passionate in everything you do
Encourage unlimited ideas and creative thinking
Make decisions as if you own the company
Do the right thing
Have fun!
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords: Nursing, clinic, clinical, IV, patient care, CPR, Acute, outpatient, pharmacy, Emergency room, ICU, home care, internal medicine, GI, neuro, rheumatology, adult, registered nurse, PACU, chronic, home health, CRNI, ER, blood products, IVIG, step down, Regional Nurse Supervisor, Nurse Supervisor, Infusion Nurse Supervisor, Home Infusion Nurse Supervisor, Regional Nurse Manager, Nurse Manager, Infusion Nurse Manager, Home Infusion Nurse Manager, Now Hiring, Hiring Now, Hiring Immediately, Immediately Hiring, Vascular Access, IV Infusion Therapy, IV Infusion, IV Therapy