VP of Data Operations (Advertising, Marketing, or Digital Media)
Remote director of operations and finance job
Los Angeles, California, United States
We are seeking a strategic and technically strong VP of Data Operations to lead data infrastructure, governance, and analytics operations across media and marketing platforms. This role ensures data integrity, availability, and usability while scaling systems that power performance insights, attribution, and decision-making.
The ideal candidate blends deep technical expertise with operational leadership and a forward-looking vision for automation, AI, and advanced analytics.
Key Responsibilities
Lead and evolve enterprise data architecture, warehousing, and ETL/ELT pipelines
Oversee data governance, privacy compliance (GDPR, CCPA), and quality standards
Drive ad operations strategy including trafficking, tagging, ad serving, and pixel implementation
Partner with strategy, media, and analytics teams to align data with business objectives
Manage and mentor cross-functional teams (data engineers, analysts, operations)
Own vendor relationships and data tool integrations (e.g., cloud platforms, CRMs, BI tools)
Streamline reporting workflows and ensure consistency across dashboards
Build systems supporting real-time insights and campaign performance analysis
Define and monitor KPIs for data pipeline health and team efficiency
Lead initiatives in data automation, AI integration, media mix modeling, and attribution
Required Qualifications
10+ years of experience in data operations within advertising, marketing, or digital media
Proven leadership managing enterprise-scale data environments and teams
Strong expertise in SQL, Python, and modern data stacks (e.g., dbt, Airflow, Fivetran)
Deep knowledge of data privacy, governance, and compliance frameworks
Experience with multi-touch attribution, audience segmentation, and media performance data
Excellent project management, communication, and stakeholder engagement skills
Preferred Skills & Experience
Experience with cloud environments (AWS, GCP)
Familiarity with identity resolution and CDP platforms
Prior agency or consulting experience
Client-facing experience and participation in pitches
Benefits & Perks
Comprehensive health, dental, vision, life, and AD&D coverage
Generous vacation and holiday PTO
Work-from-home Fridays
401(k) retirement contributions
Paid volunteer hours
Ongoing professional development opportunities
Collaborative, learning-focused work culture
Senior Director, Membership & Training
Remote director of operations and finance job
Who We Are:
Awarded with the Society for Human Resource Management's (SHRM) When Work Works award, AFP offers a flexible and casual work environment with competitive base salary and generous incentive compensation plan. In addition, AFP's substantial benefit package includes vacation, sick, personal, holiday and volunteer leave, medical, dental and vision health insurance, 401K plan with employer match and flexible work schedules in a remote work environment.
AFP core values are focused on fostering successful, growth-oriented people. That's why we value critical thinking and deliberative discussion conducted in a respectful manner and cross-functional collaboration to achieve AFP goals. With over 40% of our employees promoted to their current position, there is ample opportunity for upward mobility within the organization.
SENIOR DIRECTOR, MEMBERSHIP & TRAINING
A Typical Week May Look Like This…
Membership
Provide executive oversight and leadership for AFP's membership strategy, driving sustained growth, retention, and revenue performance in alignment with organizational goals.
Partner with analytics and marketing teams to drive data-informed decision-making, leveraging audience insights, performance tracking, and market trends to optimize membership strategies and maximize impact.
Oversee the strategic management and optimization of AFP's community platform and learning management systems, ensuring they deliver a seamless, engaging, and high-value experience that supports both member engagement and organizational growth.
Training
Lead the training business's pricing and revenue strategy, approving all pricing models and negotiations for training products to maximize market competitiveness, financial performance, and alignment with AFP's strategic priorities.
Oversee the development, execution, and continual advancement of AFP's certification exam preparation platforms (EPPs)-including the Certified Treasury Professional (CTP) and Certified Corporate Financial Planning & Analysis Professional (FPAC) programs-ensuring accuracy, quality, and seamless user experience. Provide leadership and direction to contractors and staff responsible for platform maintenance and enhancement.
Collaborate with AFP content producers and business units to leverage training content across non-training channels, expanding organizational reach and reinforcing AFP's thought leadership in the profession.
Is This You?
Proven ability to develop and execute strategies that drive member engagement, revenue growth, and training products.
Experience in professional development, learning product design, or growing association membership strategy.
Strong project management skills with the ability to manage multiple priorities and stakeholders.
Comfortable working at the intersection of content strategy, learning technology, and community engagement.
Demonstrated success in translating member and market insights into actionable programs and products.
This role offers the opportunity to shape the future of AFP's membership experience and learning portfolio, ensuring our global community continues to thrive in an evolving financial landscape.
At least 15 years of membership experience, including maintaining relationships, driving membership growth, and product development. MBA and/or PMP preferred.
An adaptable person who is highly collaborative and fosters strong teamwork.
Ability to collaborate in a virtual environment and enjoys a challenge in a fast-paced workplace.
This is Us!
We are a collaborative team of individuals who are hardworking and entrepreneurial.
We take ownership in how our specific role drives the organization's success.
We are intellectually curious and have a strong ability to adapt to change.
We work autonomously and in cross functional teams and are dedicated to demonstrating extraordinary results at a fast pace.
AFP offers:
A collegial, casual, virtual work environment.
Competitive base salary + incentive compensation plan.
Great career growth.
Superb benefits plan, including a generous vacation/sick/holiday leave policy, medical, dental and vision health insurance, 401K plan with employer match and flexible schedules.
"When Work Works" award by the Society for Human Resource Management for our flexible workplace.
AFP CORE VALUES
We exist for the success of the corporate finance professional and seek candidates who embody our AFP Core Values:
We always strive to be better.
We listen, we speak up, we smash silos.
We are courageous.
We are all in it together.
Operations Manager
Director of operations and finance job in Columbus, OH
Parsec, LLC. is a leading provider of contract intermodal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity.
Parsec, LLC. is currently seeking an Operations Manager for our operation based in Columbus, OH. This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment.
Schedule:
6:00pm to 6:00am - 3 days on 3 days off
(Including weekends and holidays)
Responsibilities will include but not be limited to:
Manage the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity.
Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth.
Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols
Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations.
Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets.
Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making.
Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance.
The ideal candidate should possess the following:
Experience in ramp operations, specific to the intermodal transportation industry
Willingness to work in varying weather condition
Bachelor's or Associate's degree (Preferred)
Effective oral and written communication skills
Strong computer skills, including knowledge of Microsoft Office
EMS Operations Manager
Director of operations and finance job in Columbus, OH
Lynx EMS is recruiting an Operations Manager to direct operations at our Columbus, OH location.
PURPOSE/BELIEF STATEMENT
The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.
JOB RESPONSIBILITIES
The Operations Manager will:
Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form.
Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
Work and maintain a full-time regular work schedule.
Verify staffing for all shifts is met.
Participate in the full range of human resources responsibilities.
Write, receive, review, and approve staff reports, records, and related paperwork.
Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
Submit reports on all incidents, accidents, and work-related injuries and exposures.
Participate in interviewing and selection process as needed.
Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
Attend external and internal meetings as may be necessary/required.
Remain accessible by phone while off duty.
Other tasks that may be assigned or required to ensure operational integrity.
QUALIFICATIONS/EXPERIENCE REQUIREMENTS
Minimum Requirements:
Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
Knowledge of inventory maintenance and control.
Knowledge of the basic principles of management and supervision.
Knowledge of basic record keeping, records and case management.
Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
Skill in operating a personal computer utilizing a variety of software applications.
Skill effectively communicating in both oral and written form.
Physical Requirements:
Good physical fitness with the ability to function effectively in all different types of environments.
Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.
Additional Duties:
The Operation Manager will be responsible for the following within their assigned division:
The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
The operation is responding to calls and sites as outlined within dispatch protocol.
Determining compliance with established policies and procedures.
Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
Overseeing and/or participating in the full range of human resources responsibilities.
Reporting:
Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip.
Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.
BENEFITS
Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
Operations Manager
Director of operations and finance job in Columbus, OH
*Must have experience in complex manufacturing operations*
The Operations Manager is responsible for the day to day operations within the plant. They are responsible for the manufacturing functions within the plant in order to efficiently assemble high quality products, deliver on time, and within cost targets. Must be willing to work in a very a fast-paced environment with proven ability to deliver sustainable and superior results.
Operations Manager Responsibilities:
Responsible for meeting the delivery, quality and cost.
Leading production in timely continuous improvement activities.
Reporting plant labor operating efficiencies and machine utilization to the management staff.
Responsible for conducting performance evaluations for the Production Supervisor position.
Ensuring that standards are met with regard to production, quality, and safety.
Maintaining a safe work environment, and the general 5S housekeeping activities of the production floor.
Assisting in evaluating cause and elimination of downtime by directing 8D corrective actions when problems occur that need to be addressed.
Proactive in resolving problem and/or conflicts.
Consistently demonstrates a positive management approach and actively participates in various meetings.
Direct and supervise Team Leaders and all production Team Members to ensure correct, accurate, and timely completion of production and delivery schedules.
Institute and maintain safe work practices and capability of direction plant emergencies.
Oversees the training and development of supervisor, Team leaders and Technicians in the sociological and technological aspects of their responsibilities.
Ensure strict compliance with Quality Control standards and promote the company's reputation and image as a quality producer.
Communicate and counsel with all employees to maintain a high level of understanding.
Manage employees in such a way as to promote and maintain a high level of trust and integrity with all employees.
Analyze production to determine where improvements may be made, which will contribute to plant profitability.
Complies with all Company Safety policies, procedures and rules.
Operations Manager Education/Qualifications:
Bachelor's Degree preferred
Strong interpersonal and communication skills.
Strong problem solving skills.
Proven Leadership: a demonstrated ability to lead team members and get results through others.
In depth knowledge of financial and budgetary controls.
High degree of professionalism along with organizational skills, tact, and diplomacy.
Ability to motivate and delegate authority to subordinate personnel.
A strong background and working knowledge of lean manufacturing principles.
Must have experience with New Program Launches.
Operations Manager
Director of operations and finance job in Westerville, OH
What is Smash Park?
Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity.
Job description:
At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together.
We're looking for a driven, hands-on Operations Manager to join our Westerville, OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience.
What You'll Do
Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun.
Cultivate a culture of diversity, equity, and inclusion throughout the organization.
Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service.
Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance.
Train and develop team members to deliver exceptional guest experiences.
Ensure compliance with food safety, liquor regulations, and quality standards.
Monitor operational costs, identify opportunities to reduce waste, and improve profitability.
Implement policies and protocols to maintain and improve operational efficiency.
Help plan and execute public and private events to promote the Smash Park brand.
Continuously review and improve the overall guest experience-from product quality to service delivery.
Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment.
The Experience You'll Bring:
2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred.
Strong organizational, leadership, and interpersonal skills.
Excellent financial management and analytical abilities.
Experience with restaurant management and accounting software.
In-depth knowledge of food safety, liquor requirements, and quality standards.
Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays.
Salary is based on experience, skills, and qualifications.
This role is bonus-eligible.
Job Type:
Full-time
Compensation:
Starting salary of $65,000 annually, with bonus-eligibility.
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Experience Required:
Hospitality management: 2 years
We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Datacenter Operations Manager
Director of operations and finance job in Westerville, OH
Lab Scheduling & Prioritization
• Coordinate factory witness test schedules across three primary lab locations:
o Dearborn, OH
o Monterrey, MX
o Tijuana, MX
• Prioritize testing activities based on:
o Manufacturing readiness and production schedules
o Sales commitments and customer urgency
o Product type and lab capabilities
• Ensure optimal utilization of lab resources and avoid scheduling conflicts.
Cross-Functional Coordination
Act as the liaison between manufacturing, engineering, lab operations, and sales teams to align on test objectives and logistics.
Facilitate communication and alignment across departments to ensure readiness and minimize delays.
Ensure all required documentation, equipment, and personnel are prepared ahead of scheduled tests.
Customer Engagement
Serve as the primary point of contact for customers attending factory witness tests.
Coordinate logistics for customer visits, including travel, accommodations, and site access.
Ensure customers are informed of test schedules, protocols, and any changes or delays.
Travel & On-Site Support
Travel to lab locations as needed to support high-priority witness tests and ensure schedules are maintained.
Provide on-site coordination and issue resolution during critical testing events.
Process Oversight & Documentation
Monitor the progress of scheduled tests and escalate issues that may impact timelines or customer satisfaction.
Ensure that test documentation, certifications, and reports are delivered promptly and accurately.
Track and report on test completion rates, customer feedback, and scheduling efficiency.
Skills: Skills & Competencies
Strong understanding of data center thermal management technologies, including chillers, fan walls, and liquid cooling systems.
Excellent organizational and time management skills with the ability to manage multiple priorities.
Effective communication and interpersonal skills, especially in customer-facing scenarios.
Proficiency in project management tools (e.g., MS Project, Smartsheet) and ERP systems.
Ability to travel up to 25% domestically and internationally, including to Dearborn, Monterrey, and Tijuana.
Preferred Attributes:
Familiarity with direct-to-chip liquid cooling architectures and CDU integration.
Experience with fan wall deployments and airflow optimization in white space environments.
Multilingual communication skills (English/Spanish) are a plus.
Education:
Bachelor's degree in Mechanical Engineering, Industrial Engineering, Business, or a related field.
5+ years of experience in project coordination or program management, preferably in HVAC, cooling systems, or data center infrastructure.
Experience working with cross-functional teams and managing customer-facing technical projects.
Store Director
Director of operations and finance job in Columbus, OH
Diamond Cellar, a family-owned company rich in history, has been a cornerstone of the jewelry industry in Columbus, OH, with additional locations in Nashville, TN, and Tulsa, OK. As one of the largest independent jewelry companies in the United States, we pride ourselves on delivering unparalleled customer service and showcasing some of the world's most renowned and sought-after brands, including Patek Philippe, Rolex, David Yurman and Roberto Coin. Our commitment to a fun, enjoyable, and pleasant environment has fostered a loyal team of employees who have been with us for decades.
Job Description
We are seeking an experienced professional to join our team as a Store Director. This leadership role is responsible for driving sales, achieving margin expectations, and ensuring exceptional customer service. As the Store Director, you will assist in leading, inspiring, and developing a team of sales associates and managers to achieve and surpass store performance goals, fostering a positive, inclusive, and high-performance work environment. You will facilitate regular training and development sessions to ensure staff are knowledgeable about products, luxury trends, and customer service expectations.
In this role, you will partner with senior leadership and store managers to develop and implement strategies to drive sales, increase client visits, and optimize profitability. You will analyze sales data, market trends, and customer feedback to make informed business decisions, setting, monitoring, and achieving sales targets and KPIs. Ensuring an unparalleled luxury shopping experience by maintaining high standards of client service and store presentation, you will address and resolve client inquiries professionally and effectively, developing and maintaining relationships with high-profile guests and VIP clients.
Additionally, you will partner with the store operations team to oversee daily store functions, including inventory management, merchandising, and visual displays, ensuring compliance with Diamond Cellar policies, procedures, and standards. You will manage store budgets, financial reports, and forecasts, optimizing cost control while maintaining high service and product standards. Collaborating with the marketing team, you will plan and execute in-store events and promotions that enhance brand visibility and customer engagement, acting as a Diamond Cellar ambassador at community events, networking functions, and charitable activities. All store activities must align with Diamond Cellar's image, values, and strategic goals.
Responsibilities and Qualifications
General
As required of each staff member, the person in this position must embrace and promote the Core Values of the Johnson Family's Diamond Cellar.
Minimum work week of 45 hours.
Must have suitable experience to be able to collaboratively negotiate sales goals with individual staff members in conjunction with the other VP's & management of the Sales business unit.
Must possess and demonstrate positive and proactive communication skills to deliver collaborative management of the sales staff.
Experience
Extensive experience in true luxury retail, with a proven track record in a store leadership role.
Strong background in leading high-performing teams and managing store operations, with preference given to experience in luxury jewelry and timepieces.
Education
Bachelor's degree is preferred. Advanced degrees, GIA accreditations, and relevant certifications are a plus.
Skills
Exceptional leadership and interpersonal skills.
Strong financial acumen and analytical abilities.
Excellent communication, negotiation, and conflict resolution skills.
In-depth knowledge of luxury jewelry trends, products, and customer preferences.
Personal Attributes
Passion for luxury jewelry and a deep understanding of the high-end market.
High level of professionalism, integrity, and attention to detail.
Ability to thrive in a fast-paced and dynamic environment.
Diamond Cellar Holdings is an equal opportunity employer dedicated to promoting diversity of all levels of employees. While we appreciate you interest, please know that due to the large volume of applicants we receive, we are only able to contact the applicants best suited to the requirements of the position.
Director, Field Site Operations VI (M6)
Remote director of operations and finance job
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$160,000.00 - $220,000.00
Location:
Dallas-Richardson,TX
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Summary:
Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area.
Job Description:
The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX.
Key Responsibilities/Qualifications:
* Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
* Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
* In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
* Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
* Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards.
* Stay knowledgeable of competition and important emerging technologies and standards.
* Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
* Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
* Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
* Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals.
Skills, Knowledge, Experience & Education
At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company.
The ideal candidate will have the following:
* Preferred, BA/BS in Engineering or Business/Operational Management
* 7-10+ years of progressive functional experience, within a complex global company.
* 5+ years of leadership experience in a 24/7 environment
* Strong Business and Financial Acumen
* Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact
* Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.
Other Suitability Factors
We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable.
To succeed in this role requires a capacity for complexity and temperament that includes:
* A very mature individual with the right balance of confidence and humility.
* Process oriented while also strongly developing and relying on interpersonal relationships across the company
* Executive presence and ability to connect equally well upwards, downwards and sideways in the organization
* Self-motivated and driven towards excellence
* A high level of EQ to be able to manage across a large team with significant diversity
* Ability to distinguish between and prioritizing urgent and important issues
* Situational awareness and complex decision-making ability appropriate for the situation
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Auto-ApplyDirector, Platform Accounting Controller
Remote director of operations and finance job
Who are we?
FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.
About the Role
FalconX is seeking a highly skilled and motivated Director, Platform Accounting Controller to join our dynamic Global Finance Team. This role is pivotal in ensuring the seamless operation of accounting processes, contributing to our mission of unlocking financial freedom and scaling returns efficiently within the cryptocurrency industry.
Impact
● Lead and develop the platform / product accounting team, driving efficiency and automation to meet the demands of our high-growth environment
● Oversee the monthly global financial close process, ensuring accurate and timely preparation of global consolidation
● Bring a knowledge around technical accounting issues such as revenue recognition, derivatives, borrowing / lending, spot, consolidation, stock options, business combinations, MTM accounting, and other accounting matters
● Own the general ledger and recording of all business transactions, including detailed analysis and reconciliation of accounts, while ensuring compliance with US GAAP, local accounting requirements, and internal policies.
● Enhance operational effectiveness and efficiency within the Controllership organization by streamlining and improving processes and internal controls.
● Manage annual external audit preparation and oversight, liaising with finance transformation, tax, treasury, legal, and other functions.
● Build and lead a strong global team through active recruiting, motivating, coaching, training, and mentoring team members.
● Collaborate with cross-functional teams to support strategic initiatives and provide financial insights
● Preparation of monthly, quarterly, and annual financial statements; consolidation of various entities to deliver the Groupʼs results
● Provide explanations for queries from auditors, regulators and authorities.
● Designing and implementing processes, policies & procedures, internal control framework, etc.
● Coordination with external auditors and other relevant teams in/out of the organization
● Hands-on knowledge of working/operating in an environment with an ERP (like NetSuite)
● Assist with system integrations and optimizations.
● Support ad hoc financial information requests and other special projects as assigned.
● Provide support for internal and external audits related to specific areas of responsibility.
● Embrace and uphold a culture of open-mindedness and proactive problem-solving ● Adapt to rapidly changing priorities with agility and flexibility.
● Build strong relationships across the organization to drive collaborative success. Qualifications
● BA/BS in Accounting or related field.
● Certified Public Accountant (CPA) or equivalent preferred.
● 10+ years of progressive accounting experience, with significant experience in a leadership role in similar industries (digital assets, banking, broker-dealer, hedge fund, etc.), with a minimum of 7+ years in senior management leading large global teams.
● Strong knowledge and leadership in accounting operations, with proven experience in building, developing, mentoring, and inspiring a diverse, high-performing professional accounting team globally.
● Experience in system implementation and project management
● Background in financial services, fintech, banking, crypto, or exchanges is strongly preferred.
● Experience with multi-currency accounting for complex business structures.
● Excellent analytical, problem-solving, and prioritization skills.
● High proficiency in G-suite products
● Excellent communication skills, both written and verbal, with the ability to convey complex concepts and risk factors to stakeholders and influence decision-making.
● Possess excellent analytical skills, business partnering, problem solving, and prioritization skills.
● Proven ability to to work well in a dynamic environment and work autonomously and handle multiple tasks simultaneously.
● Experience working in an accounting ERP system (NetSuite or equivalent).
● Proven track record in assessing, developing, and implementing internal controls while maintaining efficient processes.
● Excitement about navigating a hyper-growth, rapidly changing, and sometimes ambiguous environment.
● Strong work ethic and team player
● Experience in managing team members from different geographical locations.
Nice to Haves:
● High proficiency in Microsoft Excel and Google Suite
● Experience in public company environment and IPO process
● Familiarity with SOX compliance.
● Basic knowledge of SQL and experience with analytics tools
● Passion for digital assets and the crypto industry
Additional Information
● Flexibility to work across different time zones during crucial periods such as month-end closes.
● Ability to thrive under pressure in a fast-paced, dynamic environment.
● Commitment to continuous improvement and operational excellence.
The base pay for this role is expected to be between $230,000 and $311,000 in the New York City and San Francisco Bay Area. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as location, skillset, experience, qualifications and the level at which the candidate is hired.
Notice at Collection and Privacy Policy
Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.
Inclusivity Statement
FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!
As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.
FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX's People team at *********************, if you need assistance with participating in the application process.
Auto-ApplyDirector of Internal Controls and Government Compliance - REMOTE
Remote director of operations and finance job
CORPORATE/FUNCTIONAL PRACTICE
Michael Baker International understands that people require choices in where they want to begin to build a sustainable future. For more than 80 years, Michael Baker International has maintained an entrepreneurial work environment that fosters great careers, which ultimately has brought great success to the organization. Michael Baker offers many opportunities to help you grow professionally to build your career. Whether it is in Finance, IT, Human Resources, Technology, Communications, Proposal Production, Legal or our National Practice and Market segments, take your next step with us and help make a difference in the lives of those you work with and those we serve.
DESCRIPTION
Michael Baker International is seeking a Director of Internal Controls and Government Compliance to join our team. The successful candidate will be responsible for ensuring compliance with Sarbanes Oxley and Government accounting regulations. The ideal candidate will have extensive experience in Sarbanes Oxley, Federal Acquisition Regulations and Cost Accounting Standards.
RESPONSIBILITIES
Internal Controls
Oversee the evaluation and design of internal controls and drive changes to both controls and processes
Document financial and operational process flows, with a focus on internal controls and SOX compliance
Lead the execution of management's SOX risk assessment and scoping activities to ensure proper risk identification, process mapping and controls for a sustainable internal control framework.
Develop and implement policies and procedures relating to internal controls over financial reporting and SOX
Partner with external auditors to plan and implement an assessment of the control environment.
Develop processes and policies for reporting findings to Process owners, Finance and Executive Leaders and others charged with governance
Work with process owners to develop action plans to correct and/or mitigate control deficiencies
Develop and implement a system to capture and track control deficiencies and remediation status.
Government Compliance
Ensure overhead related transactions are compliant with Federal Cost Principles, such as Federal Acquisition Regulations (FAR) Part 31, Cost Accounting Standards (CAS) and AASHTO Guidelines
Ownership and oversight of the annual Indirect Cost Rates including the associated third-party audit and certification process; also owns Incurred Cost Submissions and Disclosure Statements
Supports Operations on appropriate strategy for pricing proposals based on most recent approved overhead rates
Primary liaison communicating impact of new overhead rates and their impact to key members and executive leadership within Finance, Operations and Legal including strategic analysis on how to structure transactions around the overhead rate in the most effective way possible
Maintain and own ongoing effectiveness of the company's regulatory compliance systems, policies and controls
Supports negotiations of overhead rates and allowable costs to be billed to government projects; acts as technical advisor to the business and corporate staff on proper methods of charging time, materials, equipment, travel and other costs to Government contracts
Works with management and leads resolution of issues and disputes with government officials with regard to the company's compliance with Federal acquisition regulations and cost accounting standards
Supervise a team of 1-2 individuals in ensuring all government compliance functions are completed efficiently and effectively; provide leadership, coaching and mentoring
Responsible for the annual audit reviews or project audits performed by various federal, state and local government audit agencies
Responsible for maintaining technical knowledge and keeping up to date on developments on Government Accounting and updating management on the impact to the company through completion of various training initiatives: attending seminars, reviewing professional publications, attending training
PROFESSIONAL REQUIREMENTS
Bachelor's Degree in Accounting/Finance or related field
7-10 years of accounting or finance related experience preferably related to FAR/CAS, Audit, or Government Compliance
CPA preferred
Background in public accounting, Government Audit Agency, or industry experience is desirable
Excellent communication skills (verbal and written) required to direct staff, distribute information and answer inquires accurately and effectively
Working knowledge of Microsoft Software (Excel, Word, Access)
Interpersonal skills required to effectively work with all levels of management
Ability to organize work load required to research and answer questions and complete duties in a timely manner
Ability to work in a fast-paced environment and manage multiple project deadlines in an efficient and timely manner
COMPENSATION
The approximate compensation range for this position is $160,000 to $180,000. This compensation range is a good-faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.
BENEFITS
We offer a comprehensive benefits package including:
Medical, dental, vision insurance
401 (k) Retirement Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life, AD&D, short-term, and long-term disability
Professional and personal development
Generous paid time off
Commuter and wellness benefits
#LI-KR2 #LI-REMOTE
Auto-ApplyDirector of Fulfillment Operations
Director of operations and finance job in Columbus, OH
Apply here to be considered for a FUTURE opening
Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with the Site Director of Operations role. This review is for future hiring.
If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity.
Who We Are:
We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.
Cart.com Fast Facts:
6,000+ customers worldwide
1,600+ employees globally
17 warehouses nationwide, totaling over 10 million square feet of space
Headquartered in Houston, TX with international offices in Mexico and Poland
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
This position is open to applicants or individuals who are located in or around Columbus,OH and is a Onsite role
The Role:
The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.
In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.
What You'll Do:
Manage yearly budget and own monthly P&L for assigned site
Develop Operations Managers and Managers; Develop talent and site succession plans
Own operational standardization and continuous improvement
Develop and manage key client relationships at the operations level e.g.,
Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time
Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence
Provide direction and support to direct reports.
Coach to ensure career development, productivity and quality objectives are consistently achieved
Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact
Engage with broader team for support to site operations
Who You Are:
Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid
Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership
High Financial Acumen
Strong communication and presentation skills
Sense of urgency to identify and rally teams to address issues
Problem solving thought process Lean thinker, continuous improvement leader
Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
Organizational agility and good influencing skills
What You've Done:
7+ years of progressive Operations experience
* Financial/Cost Management and ownership via budget building - $30-$75M in revenue scope
Experience leading culture improvements and/or transformation
Experience in Lean and Continuous Improvement methodology
Proactive, numbers driven and a anticipated planner
Business Leadership Development experience
Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
* Wholesale fulfillment experience
Top Candidates will also have:
Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
Success during traditional holiday ‘peak' ecommerce
Culture of improvement or transformation with continuous improvement experience.
Bachelors Degree
Physical Demands & Working Conditions:
Able to lift 25+ lbs
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Director of Customer Success
Remote director of operations and finance job
Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. We are the only sales platform that guides reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable growth. Companies like Square, United Rentals, HPE, and Nutanix rely on Revenue.io to unify sales execution across every touchpoint.
We are the only company recognized in both the Forrester Waves for Conversation Intelligence and Sales Engagement. Revenue.io is also a Gartner Cool Vendor and has been named one of the Best Places to Work by BuiltinLA and Comparably. Revenue.io is backed by Goldman Sachs, Bryant Stibel, and Palisades Growth Capital.
You will join a high-growth team and work with experienced mentors to scale the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a collaborative, mission-driven environment.
Our Core Values
We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage.
We are Human-Centered: AI serves people. We design for trust, clarity, and momentum in real conversations.
We Look in the Mirror: When something breaks, we fix it at the root and share what we learned. Accountability travels faster than blame.
We Dream Big: We set goals that feel a little uncomfortable and then make them practical. Ambition plus discipline wins.
We Champion Every Voice: The best insight can come from the quietest person in the room. Inclusion is how we find it.
We're looking for people who want to shape the future of human potential with AI.
Who We're Looking For
Revenue.io is seeking a Director of Customer Success to lead and scale a global team of passionate CSMs while directly managing a portfolio of strategic enterprise customers. You'll report to the COO and play a critical role in shaping the strategy, structure, and operational excellence of our CS organization.
This hybrid role blends hands-on customer engagement with visionary team leadership. You'll be responsible for driving adoption, growth, and retention across our customer base-using AI-powered insights, scalable programs, and deep executive partnerships to deliver measurable business impact.
If you're equally energized by building high-performing teams, developing scalable playbooks, and working directly with customers to ensure they realize the full value of Revenue.io, this is the role for you.
What you will be doing:
Lead and Inspire a Global Team
Build, mentor, and scale a world-class team of Customer Success Managers, empowering them to deliver exceptional experiences and drive measurable customer outcomes.
Lead highly effective weekly team meetings, deal reviews, and performance sessions to align priorities, share insights, and strengthen execution.
Oversee headcount management, book balancing, and capacity planning to ensure equitable distribution of accounts and sustainable workload.
Develop and execute hiring and onboarding plans that accelerate new hire readiness and reinforce a culture of excellence and accountability.
Own a Strategic Book of Business
Personally manage and grow key enterprise accounts-ensuring adoption, expansion, and executive alignment while modeling world-class CSM engagement.
Develop Scalable Customer Success Programs
Partner with RevOps, Product, and Marketing to design and deliver digital programs, automation, and playbooks that drive consistent value across all segments.
Leverage AI and Data for Proactive Success
Use Revenue.io's own AI platform and Salesforce workflows to identify risks, predict churn, surface expansion opportunities, and trigger the right interventions at scale.
Shape the Global CS Strategy
Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth.
Drive Operational Excellence
Establish repeatable processes, implement KPIs, and continuously refine systems to improve visibility, scalability, and efficiency across the organization.
Manage the operational rhythm of the CS team-tracking performance, forecasting capacity, and ensuring alignment between strategic objectives and day-to-day execution.
Champion the Voice of the Customer
Serve as the executive advocate for customer needs-bringing insights to influence product roadmap, go-to-market strategies, and company-wide customer obsession.
Deliver on key performance targets by driving operational excellence, accountability, and data-driven execution across the Customer Success organization.
Lead global transformation initiatives that marshal cross-functional resources to implement scalable, high-impact solutions that elevate customer outcomes.
Collaborate with your team to showcase customer success stories-building case studies, model customers, and reference programs that demonstrate measurable ROI.
Build and maintain trusted, executive-level relationships with customer leaders to ensure alignment, value realization, and long-term partnership success.
Strategically prioritize investment of time and resources across accounts to maximize customer impact, retention, and expansion potential.
What you should have:
10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams.
Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts.
Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights.
Strategic and analytical mindset-able to balance data-driven decision-making with human-centered leadership.
Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally.
Deep understanding of the art and science of relationship management, value realization, and business impact storytelling.
A passion for innovation, adaptability, and continuous learning in a fast-moving environment.
Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes.
Builder mentality-comfortable with ambiguity, process creation, and scaling programs from the ground up.
OTE Range $200,000-$220,000 USD
Company Benefits Include
Paid parental leave (after 1 year of service)
Flexible time off (US only)
Competitive salary and stock options
Multiple medical plans to choose from including HSA and FSA
Work from home flexibility
Anti-Discrimination
We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
What Personal Information We Collect
Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.
How We Use Your Information
For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: ************************************************
Auto-ApplyDirector, Customer Success
Remote director of operations and finance job
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital.
Key Responsibilities:
Team Leadership: Manage, mentor, and develop a team of Customer Success Managers to deliver exceptional service to our diverse customer base.
Customer Advocacy: Serve as the voice of our customers within the company, driving initiatives that improve customer experience and satisfaction.
Retention & Growth: Analyze customer health metrics, strategize to identify upsell and cross-sell opportunities, and work on strategies to minimize churn. Maintain renewal forecast for your theater with emphasis on driving strong on time adherence, multi year conversions to maximize revenue at time of renewal. MEDDPIC experience preferred.
Customer Engagement: Develop and maintain strong customer relationships, driving engagement through regular health checks, business reviews, and value realization activities.
Process Improvement: Continuously refine and enhance customer success processes and methodologies to improve team efficiency and effectiveness.
Strategic Insights: Provide customer feedback and insights to Sales, Product Management, and other departments to influence product roadmap and customer experience improvements.
Qualifications:
Bachelor's degree in Business, Technology, or a related field; Master's degree is a plus.
5+ years of experience in customer success, account management, or a related customer-facing role, with at least 5 years in a leadership position managing tenured talent. Must have experience managing quota..
Proven track record of driving customer satisfaction, retention, and revenue growth.
Strong understanding of cybersecurity and risk management practices is highly desirable.
Exceptional communication, leadership, and interpersonal skills.
Ability to analyze data, draw insights, and translate findings into action plans.
Proficiency with Customer Success platforms (such as Gainsight, Totango) and CRM tools (such as Salesforce).
Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is $150,000 - $230,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI
Auto-ApplyCustomer Success Director
Remote director of operations and finance job
About us Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.
Role Description
Your North Star: build irreplaceable relationships with Pomelo's health plan and employer customers, maximizing our opportunities to serve patients.
In this role, you will:
* Serve as the primary point of contact and trusted advisor for Pomelo's customers, developing strong relationships and a deep understanding of their business and member needs
* Proactively engage with customers to ensure seamless implementations and deliver an ongoing best-in-class customer experience
* Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo
* Develop and deliver regular business reviews with customers to identify areas for improvement, demonstrate Pomelo's impact for patients and plans/employers, and drive customer retention
* Identify and mitigate risks, escalating critical customer issues to appropriate stakeholders and driving prompt resolution
* Collaborate closely with Pomelo partnership, marketing, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo's customer success
* Manage a Customer Success Manager, and develop a team strategic to drive forward progress for customers
Requirements
* 7-10 years of experience in consulting, customer success, or project management, with preferably 5+ years of health tech or healthcare experience and 2+ years managing a team
* Strong project management and creative problem solving experience, with a proactive, solution-oriented, and customer-focused mindset
* Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams
* Exceptional written and verbal communication skills
* Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals
* Willingness and interest in using data and research to learn new content areas
Bonus points for
* Experience implementing solutions within health plans or employers, or experience managing health plan or employer relationships
* Experience working in a virtual care setting and/or with value-based care models
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:
* Competitive healthcare benefits
* Generous equity compensation
* Unlimited vacation
* Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $160,000-$190,000 plus eligibility for the company's incentive plan. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Potential Fraud Warning
Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.
Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.
If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at ********************** to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.
Auto-ApplyDirector of Customer Success
Remote director of operations and finance job
What about your team?
We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base.
What will you be doing?
Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem.
Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs.
Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members.
Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals.
Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members.
Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays.
Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members.
Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization.
Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication.
Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem.
Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience.
Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively.
Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making.
Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market.
Who are we looking for
Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions.
Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention.
Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams.
Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals.
Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics.
Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision.
Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment.
Bonus Track!
Experience using CRM software and Customer Success or Support technology
What do we offer?
100% Remote work (Work from wherever you want!)
Competitive USD salary
High-Speed Internet expenses allowance
Generous Paid time-off (Vacation Time!)
Additional 17 Flex Days (to use in national holidays or personal matters)
People Team Partner (to target your roadblocks and customize an action plan for your career path)
Buddy Program
Virtual After-Office Activities
Diverse Culture & Inclusive environment
Benefits Package [if applicable]
Paid Family Leave [if applicable]
Why work with Finalis?
We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds.
Finalis' core values:
Deliver with Integrity
Dream Boldly
Empower through Leadership
Value Learning
Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Auto-ApplyTreasurer (Remote)
Remote director of operations and finance job
As the non-profit organizations Treasurer, you will be responsible;
To ensure that the organization complies with its governing document, charity law, company law and any other relevant legislation or regulations.
To ensure that the organization pursues its objects as defined in its governing document.
To ensure the organization applies its resources exclusively in pursuance of its objects (the charity must not spend money on activities which are not included in its own objects, no matter how worthwhile or charitable those activities are).
To contribute actively to the board of trustees' role in giving firm strategic direction to the organization, setting overall policy, defining goals and setting targets and evaluating performance against agreed targets.
To safeguard the good name and values of the organization.
To ensure the financial stability of the organization.
To protect and manage the property of the non-profit
Ensuring equipment and assets are adequately maintained and insured
Contributing to the fundraising strategy of the organization
Liaise with relevant staff, board members and/or volunteers to ensure the financial viability of the organization.
Make fellow committee members aware of their financial obligations and take a lead in interpreting financial data to them.
Regularly report the financial position at board meetings (balance sheet, cash flow, fundraising performance etc).
Oversee the production of an annual budget and propose its adoption at the last meeting of the previous financial year.
Ensure proper records are kept and that effective financial procedures and controls are in place
Appraising the financial viability of plans, and proposals
Lead on appointing and liaising with auditors/an independent examiner.
Oversee the staff in ensuring posting and bookkeeping is kept up-to-date.
Oversee payments to creditors as appropriate.
Oversee the arrangements to collect payments from debtors and bank payments, to claim gift aid annually and to manage the appropriate records promptly.
Experience:
Good organizational skills
Excellent numerical skills.
Commitment to the organisation
General IT skills and a willingness to use Judaica4Me IT systems.
Ability to work effectively as a member of a team.
Strategic vision.
Good understanding of risk management and appetite re strategic growth
Good, independent judgement.
Willingness to speak their mind.
Willingness to be available to staff for advice and enquiries on an ad hoc basis.
Ability to communicate clearly.
Financial qualifications and experience desirable.
Some experience of non-profit finance, and fundraising schemes desirable.
Treasurer
Remote director of operations and finance job
About DoiT DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
The Opportunity
As Treasurer, you will lead, design and execute our treasury and capital strategy. You will ensure the company maintains liquidity, manages financial risk, optimizes working capital, and supports both day‑to‑day operations and long‑term growth. You will partner closely with the Chief Financial Officer, Finance team, business leadership, and external stakeholders (banks, investors, auditors) to optimize our financial position across the markets in which we operate.
You will have responsibility for treasury operations, cash forecasting, banking relationships, debt / capital structure, risk management (FX, interest, counterparty), and compliance with relevant regulations.
Responsibilities Cash & Liquidity Management
Maintain daily oversight of cash balances, bank accounts, and short-term liquidity requirements.
Develop and maintain cash flow forecasting models (weekly, monthly, quarterly) across segments and geographies.
Ensure sufficient liquidity for operations, investment, and strategic initiatives.
Optimize liquidity returns on cash
Drive working capital optimization (receivables, payables, cash conversion cycles).
Banking, Capital & Funding
Manage relationships with banking partners, negotiate credit facilities, overdrafts, and financing lines.
Structure and execute borrowing, capital, or refinancing initiatives as needed.
Oversee debt compliance requirements, covenant tracking, and interest expense optimization.
Risk Management & Hedging
Identify financial risks (currency, interest rate, counterparty, liquidity) and design mitigation strategies.
Execute hedging strategies to manage exposures.
Monitor market conditions, interest rate forecasts, and currency trends.
Treasury Operations & Controls
Define and maintain treasury policies, procedures, control frameworks, and approval authorities.
Oversee payments, transfers, foreign exchange operations, and bank reconciliations.
Ensure segregation of duties, audit readiness, and strong internal controls.
Lead treasury systems implementation or improvements (e.g. Treasury Management Systems, banking platforms).
Strategic Financial Planning & Reporting
Provide forecasts, scenario modeling, and strategic input to the Executive Team and Board.
Present liquidity, capital, and risk outlook in management and risk committee meetings.
Collaborate with FP&A, Accounting, Tax, and Legal to align projections, budgets, and capital plans.
Support M&A, investments, or expansion projects by providing financial structuring input and diligence on potential acquisitions.
Compliance, Audit & Stakeholder Management
Ensure compliance with local, national, and international regulatory, tax, and financial rules.
Liaise with auditors, tax advisors, external counsel, and regulators as needed.
Maintain clear documentation and audit trails for all treasury activities.
Support internal and external audits of treasury functions.
Drive continuous improvement in processes, systems, and reporting in treasury operations.
Qualifications
Bachelor's degree in Finance, Economics, Accounting, or a related field (master's or MBA is a plus).
Professional treasury or finance certification is strongly desirable (e.g. CertT, AMCT, CTP, ACT qualifications, CFA).
Significant (e.g. 7+ years) experience in treasury, corporate finance, or banking in cross‑border or multi‑jurisdictional settings.
Demonstrable track record in cash forecasting, liquidity planning, banking relationships, and risk management.
Experience working with multiple currencies, cross‑border cash pooling, FX, and interest rate hedging.
Prior involvement in capital raising, debt/credit structuring, or refinancing desirable.
Experience with treasury systems, treasury management tools, or ERP integrations. Experience with NetSuite a plus.
Strong analytical, quantitative, and modeling capabilities.
Excellent communication and presentation skills-able to convey complex financial matters to non‑finance leadership.
High integrity and ethical standards, with strong attention to detail and controls.
Strategic mindset, proactive, ability to anticipate challenges and lead initiatives.
Comfortable working in a fast‑paced, decentralized, remote environment.
Collaborative, business partnering orientation.
Familiarity with financial regulation and compliance in the relevant jurisdictions
Ability to travel occasionally (for bank meetings, investor meetings, audits and finance team meetings).
Proficiency in financial systems (Excel, treasury tools, ERP) and willingness to adopt new technology.
Are you a Do'er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.
Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we're here and happy we hit that ‘apply' button.
Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program
Many Do'ers, One Team
DoiT unites as
Many Do'ers, One Team
, where diversity is more than a goal-it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
#LI-Remote
Auto-ApplyRegional Operations Director - Field (Remote PST)
Remote director of operations and finance job
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements.
This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale.
You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager.
What You'll Do
Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field
Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth
Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations
Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively
Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops
Maintain full compliance with ECM, health plan, and internal quality requirement
What You'll Need
5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus
Experience leading large, distributed field or clinical teams
Proven success managing regional or multi-site operational and financial performance
Strong understanding of Medicaid populations, plan operations, or value-based care models preferred
Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making
Excellent communication, problem-solving, and cross-functional collaboration skills
Comfort working in a fast-paced, evolving environment with changing program requirement
Because We Value You
Competitive salary: $130,000 - $145,000
(depending on experience)
Equity compensation package
Flexible vacation policy - take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Auto-ApplyDirector of Customer Operations
Remote director of operations and finance job
We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny..
Here's what you'll do
Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors.
Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans.
Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value.
Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals.
Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions.
Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk.
Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback.
Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education.
Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities.
Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation.
External representation: Represent Eventeny at customer events, conferences, and industry panels.
Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams.
Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions.
Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards.
Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions.
Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter.
Here's what we are looking for
Bachelor's or Master's degree in business or related field (MBA preferred)
8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success
Experience owning customer journey strategy and operational delivery
Proven leadership in hiring, coaching, and developing managers
Strategic thinker with experience scaling support, success, or account functions
Empathetic communicator with strong executive presence and cross-functional influence
Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs
Strong financial acumen and experience managing departmental budgets
Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms
Experience overseeing complex customer relationships and renewals
Proven ability to lead change and manage through ambiguity
Passion for the event industry and alignment with Eventeny's mission
Benefits of Working for Us
Flexible schedule - work around your life and your needs; we don't count your hours.
Unlimited Paid Time Off - yes, really!
Fully remote.
Comprehensive health insurance.
Vision and dental insurance.
Group life Insurance.
Quarterly employee bonuses.
401K retirement plan.
Yearly company retreat.
Potential for customer event access.
Company-provided laptop and general office supplies.
Compensation
This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.