5 Director Of Operations And Finance Resume Examples

Five Key Resume Tips For Writing A Director Of Operations And Finance Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Financial Statements, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Johnny Morris
Director Of Operations And Finance
Employment History
Director Of Operations And Finance2016 - Present
WalmartDallas, TX
  • Analyzed costs and forecasts and incorporated them into business plans.
  • Implemented inter-office dispatching between our regional merchandise and grocery distribution centers.
  • Promote an environment that fosters respect for the ideas of others and supports ongoing collaboration to execute business strategy.
  • Orchestrated expansive retail operations over 13 sites in the US and Canada.
Senior Finance Manager2015 - 2016
WalmartDallas, TX
  • Performed insightful cost analysis, quantified impact from contributing factors, and enabled business partners to drive actions.
  • Prepared month-end, quarterly and year-end journal entries and financial statements.
  • Improved quality of balance sheet and cash-flow plans from markets.
  • Acted as financial leader for new product initiatives, including ownership of full NPV and ROI assessment.
Manager Finance Planning And Analysis2005 - 2006
SprintCollege Park, MD
  • Attended George Washington University Project Management courses.
  • Managed the incentive program for 190 executives and sales managers in Oklahoma & Texas business units.
  • Provided monthly income statement analysis.
  • Co-led the month end closing process and variance analysis, review supporting documents for manual adjusting and accrual journal entries.
Education
Master's Degree In Business2006 - 2007
University of Maryland - College ParkCollege Park, MD
Bachelor's Degree In Business1994 - 1997
University of Maryland - College ParkCollege Park, MD
 
 
Contact Information
Dallas, TX
(620) 555-1757
jmorris@example.com
Skills
Financial Management
Annual Budget
Procedures
Performance Management
SQL
Business Partners
Financial Models
Financial Statements
Payroll
Ad-Hoc Analysis
 
 
Raymond Gonzales
Director Of Operations And Finance
Chicago, IL
(720) 555-2013
rgonzales@example.com
Skills
ROISales GoalsCPACapital ExpendituresBank ProductsOperational ProceduresProceduresCooExecutive ManagementFinancial Statements
 
 
Employment History
Director Of Operations And Finance2020 - Present
American ExpressChicago, IL
  • Managed Operations for inbound call center servicing processes handling 23M calls annually, 11 Vendors and 1,500 customer service agents.
  • Supported the SVP of the Leading Edge/Global MIS department on various processes and special projects including 'rightsizing' initiatives.
  • Utilized Six Sigma tools for collaborative team process improvement exercises resulting in documented, standardized process and procedures.
  • Manage charge-out of development costs and technology infrastructure expense to key business units.
  • Project entailed requirements gathering, process design, communications procedures and user acceptance testing.
Manager Finance Planning And Analysis2010 - 2020
American ExpressNew York, NY
  • Managed 2 financial analysts and successfully completed 2013 GBT Deep Dive deck for the new CFO.
  • Ensured compliance with any policies having a balance sheet impact or out-of-policy condition (i.e.
  • Expense Chargeouts - Managed the billing, invoicing and expense chargeouts to specific business units for PSD vendors.
  • Developed annual and long-range business plans for U.S. Card Operations, utilizing key business and economic drivers.
Sales And Operations Manager2008 - 2010
Merck & Co.Main, PA
  • Conducted site hazmat audits and made recommendations for improvements as required by OSHA.
  • Developed sales forecasts and trend graphs used to determine sales goals and stretch targets.
  • Increased sales volume by 100% from existing and new customers.
  • Launched first CRM tools to both Pharmaceutical and Vision Care sales teams.
  • Create standardized methods and approaches for project management processes.
Branch Operations Manager2006 - 2008
Merck & Co.Main, PA
  • Guided multi-shift production operations for packaging and distribution business units.
  • Provided Project Management and Change Management expertise in support of 7 projects.
  • Managed HECP's and instructed Lock/Out Tag/Out permits as per OSHA compliance.
  • Ranked first of twenty Stone Regional and District mangers in new accounts opened in 2007, 2008, 2009 and 2010.
Education
Bachelor's Degree of Finance1997 - 2000
Pennsylvania State UniversityMain, PA
 
 
Scott Hughes
Director Of Operations And Finance
Contact Information
Las Vegas, NV
(970) 555-8042
shughes@example.com
Skills
  • Key Performance Indicators
  • Inventory Adjustments
  • Materials Management
  • Ensure Accuracy
  • Production Planning
  • Internet
  • Strategic Sourcing
  • Inventory Planning
  • Close Process
  • OP
 
 
Employment History
Director Of Operations And Finance2011 - Present
LIT Group
Las Vegas, NV
  • Assumed project management as secondary/20% role because of specialized knowledge base and experience with the subject matter and teams.
  • Managed business unit controllers, responsible for financial reporting, GAAP compliance, analysis, and all NA Tax compliance.
  • Implemented Oracle Financials, Siebel CRM and Oracle ERP that involved significant integration with other business applications.
  • Developed asset management procedures and processes to strengthen oversight of the tax credit portfolio.
  • Provided customized solutions in a range of markets, customer service, mortgage services, credit application approval, and collection.
  • Developed financial reports for management and created project management tools for engagements of 100+ consultants.
Accounting Manager2008 - 2011
Consolidated Resorts
Las Vegas, NV
  • Participate in the due diligence process for the company sale process by the end of 2004.
  • Developed a comprehensive procedures and training manual Detailed process analysis leading to the elimination of excessive closing procedures through automating
  • Created Policies and Procedures Manual.
  • Worked with Assistant Controller and HR Manager processed Payroll (300+ employees), processed & reconciled 401K.
Inventory Manager2006 - 2008
Walmart
Las Vegas, NV
  • Reconcile inventories and coordinate annual physical inventory procedures
  • Provided exceptional customer service whenever needed.
  • Train new employees Customer Services Coordinate receiving of trucks Online Order Processing Inventory and Backroom control Merchandising
  • Conducted associate evaluations to ensure associate growth Trained new associates in receiving procedures and company policies.
  • Promoted to Customer Service manager after 1 year.
Planning Manager2001 - 2006
Ralph Lauren
New York, NY
  • Negotiated rates through a 3PL logistics company with approximately 30 contract carriers.
  • Utilized MS Project & Planview for project management, documentation, audit trail, SDLC process and artifacts.
  • Developed technical and business process procedures for production and material management in support of a successful ISO 9000 certification.
Education
Bachelor's Degree of Accounting1990 - 1993
New York University
New York, NY
 
 
Deborah Martin
Director Of Operations And Finance
Contact Info
Philadelphia, PA
(290) 555-9649
dmartin@example.com
Skills
Investor Relations
Direct Reports
Purchase Orders
Daily Activities
ERP
Business Strategy
Physical Inventory
Product Development
Planning Process
Customer Service
Employment History
Director Of Operations And Finance2017 - Present
EMCOR GroupPhiladelphia, PA
  • Issued timely and complete financial statements.
  • Demonstrated the ability to learn new organizational processes, workflows, policies and procedures in minimal time.
  • Provided support to senior management in preparation and maintenance of strategic plans, analysis and presentation of financial performance results.
  • Served as Computer Integration Director for USA Corporation's IT infrastructure.
Accounting Manager2011 - 2017
United Parcel ServicePhiladelphia, PA
  • Approve hotel and ground transportation vendor invoices for payment.
  • Analyzed and provided monthly reconciliation of assigned balance sheet accounts.
  • Designed financial statements and automated management reports using Visual Basic and Hyperion Retrieve.
Inventory Manager2009 - 2011
WalmartIndianapolis, IN
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Provide customer service by acknowledging the customer.
  • Provide excellent customer service, audit back room bins for overage or negatives of product.
Planning Manager2007 - 2009
IntelHudson, MA
  • Created business plan, usage models and PRDs.
  • Created training plans, training material, and delivered training for a team of ten new Business Planners.
  • Created strategic and business planning process for business groups.
Education
Bachelor's Degree of Business1996 - 1999
Northeastern UniversityBoston, MA
 
 
Rebecca Sullivan
Director Of Operations And Finance
Minnetonka, MN
(420) 555-3144
rsullivan@example.com
Experience
Director Of Operations And Finance2018 - Present
HID GlobalMinnetonka, MN
  • Led a team of 1 Manager Retail Operations, 16 District Managers and 200+ independent distributors.
  • Direct development and oversight of the Chancellor's Office $7 million dollar budget.
  • Develop detailed reports including monthly financial statements for management and Board of Directors.
  • Supervised portfolio due diligence on acquisitions and completed over $300 million in portfolio acquisitions.
Accounting Manager2017 - 2018
CargillMinnetonka, MN
  • Implemented ERP system and trained local staff for finance, administration, and operational activities.
  • Centralized payroll, reducing direct cost 34%.
  • Assisted in monthly accounting close, including preparation of financial statements, forecasts and budgets, and variance analyses.
  • Manage chart of accounts, intercompany accounts and budgets in the accounting systems.
  • Processed register pick-ups, bank deposits, and register loans.
Inventory Manager2013 - 2017
The Home DepotNew York, NY
  • Develop inventory reports daily, monthly, and annually to confirm all levels are up to date.
  • Store #1086 Used in-store Home Depot inventory management programs to track, manage, and run inventory reports.
  • Conducted weekly calls that provided vendors with key information pertaining to the opening of the new distribution centers.
  • Ensured the accuracy and completeness of procedures and reports.
Planning Manager2008 - 2013
IBMNew York, NY
  • Developed criteria to measure supplier performance.
  • Interfaced with cross-functional teams to achieve acquisition project goals.
  • Provide estimating assistance for project management on proposals.
  • Lead and partnered with cross-functional teams to develop short-term business plans.
Skills
Inventory PlanningFinancial StatementsDemand PlanningDirect ReportsBusiness RelationshipsCfosCPAExecutive ManagementBusiness OperationsBalance Sheet
Education
Bachelor's Degree In Business1997 - 2000
Pennsylvania State UniversityMain, PA
 
 
Johnny Morris
Director Of Operations And Finance
Employment History
Director Of Operations And Finance2016 - Present
WalmartDallas, TX
  • Analyzed costs and forecasts and incorporated them into business plans.
  • Implemented inter-office dispatching between our regional merchandise and grocery distribution centers.
  • Promote an environment that fosters respect for the ideas of others and supports ongoing collaboration to execute business strategy.
  • Orchestrated expansive retail operations over 13 sites in the US and Canada.
Senior Finance Manager2015 - 2016
WalmartDallas, TX
  • Performed insightful cost analysis, quantified impact from contributing factors, and enabled business partners to drive actions.
  • Prepared month-end, quarterly and year-end journal entries and financial statements.
  • Improved quality of balance sheet and cash-flow plans from markets.
  • Acted as financial leader for new product initiatives, including ownership of full NPV and ROI assessment.
Manager Finance Planning And Analysis2005 - 2006
SprintCollege Park, MD
  • Attended George Washington University Project Management courses.
  • Managed the incentive program for 190 executives and sales managers in Oklahoma & Texas business units.
  • Provided monthly income statement analysis.
  • Co-led the month end closing process and variance analysis, review supporting documents for manual adjusting and accrual journal entries.
Education
Master's Degree In Business2006 - 2007
University of Maryland - College ParkCollege Park, MD
Bachelor's Degree In Business1994 - 1997
University of Maryland - College ParkCollege Park, MD
 
 
Contact Information
Dallas, TX
(620) 555-1757
jmorris@example.com
Skills
Financial Management
Annual Budget
Procedures
Performance Management
SQL
Business Partners
Financial Models
Financial Statements
Payroll
Ad-Hoc Analysis
 
 
Raymond Gonzales
Director Of Operations And Finance
Chicago, IL
(720) 555-2013
rgonzales@example.com
Skills
ROISales GoalsCPACapital ExpendituresBank ProductsOperational ProceduresProceduresCooExecutive ManagementFinancial Statements
 
 
Employment History
Director Of Operations And Finance2020 - Present
American ExpressChicago, IL
  • Managed Operations for inbound call center servicing processes handling 23M calls annually, 11 Vendors and 1,500 customer service agents.
  • Supported the SVP of the Leading Edge/Global MIS department on various processes and special projects including 'rightsizing' initiatives.
  • Utilized Six Sigma tools for collaborative team process improvement exercises resulting in documented, standardized process and procedures.
  • Manage charge-out of development costs and technology infrastructure expense to key business units.
  • Project entailed requirements gathering, process design, communications procedures and user acceptance testing.
Manager Finance Planning And Analysis2010 - 2020
American ExpressNew York, NY
  • Managed 2 financial analysts and successfully completed 2013 GBT Deep Dive deck for the new CFO.
  • Ensured compliance with any policies having a balance sheet impact or out-of-policy condition (i.e.
  • Expense Chargeouts - Managed the billing, invoicing and expense chargeouts to specific business units for PSD vendors.
  • Developed annual and long-range business plans for U.S. Card Operations, utilizing key business and economic drivers.
Sales And Operations Manager2008 - 2010
Merck & Co.Main, PA
  • Conducted site hazmat audits and made recommendations for improvements as required by OSHA.
  • Developed sales forecasts and trend graphs used to determine sales goals and stretch targets.
  • Increased sales volume by 100% from existing and new customers.
  • Launched first CRM tools to both Pharmaceutical and Vision Care sales teams.
  • Create standardized methods and approaches for project management processes.
Branch Operations Manager2006 - 2008
Merck & Co.Main, PA
  • Guided multi-shift production operations for packaging and distribution business units.
  • Provided Project Management and Change Management expertise in support of 7 projects.
  • Managed HECP's and instructed Lock/Out Tag/Out permits as per OSHA compliance.
  • Ranked first of twenty Stone Regional and District mangers in new accounts opened in 2007, 2008, 2009 and 2010.
Education
Bachelor's Degree of Finance1997 - 2000
Pennsylvania State UniversityMain, PA
 
 
Scott Hughes
Director Of Operations And Finance
Contact Information
Las Vegas, NV
(970) 555-8042
shughes@example.com
Skills
  • Key Performance Indicators
  • Inventory Adjustments
  • Materials Management
  • Ensure Accuracy
  • Production Planning
  • Internet
  • Strategic Sourcing
  • Inventory Planning
  • Close Process
  • OP
 
 
Employment History
Director Of Operations And Finance2011 - Present
LIT Group
Las Vegas, NV
  • Assumed project management as secondary/20% role because of specialized knowledge base and experience with the subject matter and teams.
  • Managed business unit controllers, responsible for financial reporting, GAAP compliance, analysis, and all NA Tax compliance.
  • Implemented Oracle Financials, Siebel CRM and Oracle ERP that involved significant integration with other business applications.
  • Developed asset management procedures and processes to strengthen oversight of the tax credit portfolio.
  • Provided customized solutions in a range of markets, customer service, mortgage services, credit application approval, and collection.
  • Developed financial reports for management and created project management tools for engagements of 100+ consultants.
Accounting Manager2008 - 2011
Consolidated Resorts
Las Vegas, NV
  • Participate in the due diligence process for the company sale process by the end of 2004.
  • Developed a comprehensive procedures and training manual Detailed process analysis leading to the elimination of excessive closing procedures through automating
  • Created Policies and Procedures Manual.
  • Worked with Assistant Controller and HR Manager processed Payroll (300+ employees), processed & reconciled 401K.
Inventory Manager2006 - 2008
Walmart
Las Vegas, NV
  • Reconcile inventories and coordinate annual physical inventory procedures
  • Provided exceptional customer service whenever needed.
  • Train new employees Customer Services Coordinate receiving of trucks Online Order Processing Inventory and Backroom control Merchandising
  • Conducted associate evaluations to ensure associate growth Trained new associates in receiving procedures and company policies.
  • Promoted to Customer Service manager after 1 year.
Planning Manager2001 - 2006
Ralph Lauren
New York, NY
  • Negotiated rates through a 3PL logistics company with approximately 30 contract carriers.
  • Utilized MS Project & Planview for project management, documentation, audit trail, SDLC process and artifacts.
  • Developed technical and business process procedures for production and material management in support of a successful ISO 9000 certification.
Education
Bachelor's Degree of Accounting1990 - 1993
New York University
New York, NY
 
 
Deborah Martin
Director Of Operations And Finance
Contact Info
Philadelphia, PA
(290) 555-9649
dmartin@example.com
Skills
Investor Relations
Direct Reports
Purchase Orders
Daily Activities
ERP
Business Strategy
Physical Inventory
Product Development
Planning Process
Customer Service
Employment History
Director Of Operations And Finance2017 - Present
EMCOR GroupPhiladelphia, PA
  • Issued timely and complete financial statements.
  • Demonstrated the ability to learn new organizational processes, workflows, policies and procedures in minimal time.
  • Provided support to senior management in preparation and maintenance of strategic plans, analysis and presentation of financial performance results.
  • Served as Computer Integration Director for USA Corporation's IT infrastructure.
Accounting Manager2011 - 2017
United Parcel ServicePhiladelphia, PA
  • Approve hotel and ground transportation vendor invoices for payment.
  • Analyzed and provided monthly reconciliation of assigned balance sheet accounts.
  • Designed financial statements and automated management reports using Visual Basic and Hyperion Retrieve.
Inventory Manager2009 - 2011
WalmartIndianapolis, IN
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Provide customer service by acknowledging the customer.
  • Provide excellent customer service, audit back room bins for overage or negatives of product.
Planning Manager2007 - 2009
IntelHudson, MA
  • Created business plan, usage models and PRDs.
  • Created training plans, training material, and delivered training for a team of ten new Business Planners.
  • Created strategic and business planning process for business groups.
Education
Bachelor's Degree of Business1996 - 1999
Northeastern UniversityBoston, MA
 

What Should Be Included In A Director Of Operations And Finance Resume

1

1. Add Contact Information To Your Director Of Operations And Finance Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Director Of Operations And Finance Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
16.3%
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Director Of Operations And Finance Resume Relevant Education Example #1
Bachelor's Degree In Accounting 2014 - 2016
New York University New York, NY
Director Of Operations And Finance Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Northeastern University Boston, MA
3

3. Next, Create A Director Of Operations And Finance Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Director Of Operations And Finance
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Director Of Operations And Finance Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Director Of Sales
PINNACLE COMMUNICATIONS RESOURCE
  • Served as corporate liaison for magazine marketing and promotional Internet sites.
  • Trained, coached & developed new advertising sales representatives on selling Yellow Pages and Internet advertising.
  • Provided sales and marketing support for C-level reporting, ad sales, OTT, VOD, call centers and partners.
  • Reworked three years of financial statements to successfully pass UK audit.
  • Designed a digital catalog with interfacing product database for faster product information retrieval.

Work History Example # 2
Finance Manager
B and I Auto Supplies
  • Completed inventory and accounts payable internal control audits to ensure compliance with GAAP/Sarbanes-Oxley and Ford accounting policy.
  • Monitored and analyzed the company sales using Cognos software for revenue analysis
  • Reviewed and submitted Corporate Payroll to Shared Services payroll processing.
  • Facilitated 2 conversions of accounting software including automated payroll.
  • Reviewed labor hours for accuracy while submitting bi-weekly payroll to payroll company for processing.

Work History Example # 3
Planning Manager
AT&T
  • Developed and implemented sales and service strategies for non-traditional/bundled offers including Wireless, Local, and Internet services.
  • Gauged expenditures using personally devised tools, additionally analyzing sales operating expense and evaluating sales performance to generate commission expense reports.
  • Conducted financial analysis and data trending, developed planning and forecast methodologies and models, formulated competitive and profitability analyses.
  • Coordinated work center outsourcing: developed (RFI/RFP), analyzed vendor responses, established selection criteria & vendor recommendation.
  • Created PowerPoint presentation for internal client to introduce new work environment.

Work History Example # 4
Accounting Manager
Stein Mart
  • Served as key liaison with CPA firm, including reviewing financial posture, updating compliance and benefits, and general direction/advising.
  • Maintained 100% sales accountability by utilizing AS400 accounting database and Remit Plus for electronic check deposit of local bakery routes.
  • Consulted with operating companies and international joint ventures regarding cash management policies and procedures.
  • Managed all financial, IT and administration personnel and provided guidance and oversight to the HR function.
  • Performed opening and closing procedures and oversaw day-to-day operations of store business.

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5

5. Highlight Your Director Of Operations And Finance Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your director of operations and finance resume:

  1. Certified Management Accountant (CMA)
  2. Chartered Global Management Accountant (CGMA)
  3. Chartered Certified Accountant (ACCA)
  4. Certified Resume Specialist: Accounting and Finance (CRS+AF)
  5. Program Management Professional (PgMP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021