Director of philanthropy vs director, customer relations

The differences between directors of philanthropy and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director of philanthropy and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $100,554 average annual salary of a director of philanthropy.

The top three skills for a director of philanthropy include donor relations, gift prospects and capital campaign. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Director of philanthropy vs director, customer relations overview

	Director Of Philanthropy	Director, Customer Relations
Yearly salary	$100,554	$134,672
Hourly rate	$48.34	$64.75
Growth rate	8%	8%
Number of jobs	10,579	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 80%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a director of philanthropy do?

A director of philanthropy spearheads and oversees outreach programs for communities and families. They usually work at charities and other non-profit organizations where they take the lead in conducting research and analyses, developing and implementing outreach plans, coordinating volunteer services, and negotiating with potential sponsors and donors, building positive relationships in the process. They may also participate in reaching out to communities and families who need different kinds of assistance, training volunteers, and solving issues and concerns if any arise. Moreover, a philanthropy director creates strategies to reach fundraising goals and develop revenue to sustain the organization.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Director of philanthropy vs director, customer relations salary

Directors of philanthropy and directors, customer relations have different pay scales, as shown below.

	Director Of Philanthropy	Director, Customer Relations
Average salary	$100,554	$134,672
Salary range	Between $64,000 And $157,000	Between $91,000 And $197,000
Highest paying City	San Carlos, CA	Carson City, NV
Highest paying state	California	Nevada
Best paying company	Marshall University	California Resources
Best paying industry	Health Care	Manufacturing

Differences between director of philanthropy and director, customer relations education

There are a few differences between a director of philanthropy and a director, customer relations in terms of educational background:

	Director Of Philanthropy	Director, Customer Relations
Most common degree	Bachelor's Degree, 80%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	Northwestern University	Stanford University

Director of philanthropy vs director, customer relations demographics

Here are the differences between directors of philanthropy' and directors, customer relations' demographics:

	Director Of Philanthropy	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 32.1% Female, 67.9%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 5.1% White, 75.1% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director of philanthropy and director, customer relations duties and responsibilities

Director of philanthropy example responsibilities.

Manage communications with students, alumni and faculty, including distribution of all social media
Design strategies and implementation of plan giving, endowment, and scholarship programs.
Create and implement philanthropy events in order to raise money for trips and scholarship donations.
Design and restructure chapter's social media presence through rebuilding of websites and direct communication with alumni and local organizations.
Work with administrative leadership with community relations, including promotional events and media communication.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Director of philanthropy vs director, customer relations skills

Common director of philanthropy skills

Donor Relations, 21%
Gift Prospects, 13%
Capital Campaign, 9%
Strategic Plan, 9%
Fund Development, 6%
Philanthropic Events, 5%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Director Of Philanthropy
Director Of Philanthropy vs Director, Customer Relations

Updated January 8, 2025

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