Director of professional services job description

Job DescriptionHalltec HVAC is an independently owned and operated service professional company. Our team of qualified professionals work with a code of values of Respect, Integrity and are Customer Focused while having fun in the process!

As a HVAC Service Professional, you are the primary contact and representative of our company. You will coordinate the installation, repair and service of the customers heating and air systems. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are focused on being the best at your craft and you are interested in performing all task to the best of your ability. You are a leader, capable of training and supervising apprentices on your team. You are focused, responsible, self-motivated and have a knack for troubleshooting. You are driven to provide the highest level of customer service and earn the trust of your clients.
Specific Responsibilities:


Train and supervise apprentices on your team
Install, maintain and repair existing equipment
Determine condition of the HVAC equipment, troubleshoot malfunctions and determine needed repairs
Identify materials and quantities needed for new and repair projects
Evaluate customer requests and provide work order descriptions and price projects
Follow established processes and procedures
Operate with safety as a primary concern for self and customer


Job Descriptions:


HVAC Service Professional
Physically able to lift heavy objects as necessary
Proficiency to navigate tablet based technology
Professional appearance and personality
Positive Attitude
Team player who can work independently


Benefits:
Full benefits package including health insurance, vision insurance and matching 401K


We are actively interviewing for this position - Apply today and our General Manager will follow-up!
Notice
Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

This Credit Solutions Director position is accountable for all structuring, underwriting, closing and portfolio management for their assigned portfolio/market/sector within the Privately Held Business/Professional Services segment of Specialty Commercial. This position coaches and ultimately may directly supervise Vice Presidents and Associates responsible for managing all aspects of lending/credit for a wide range of client relationships. More specifically:

* Responsible for allocating the right resources to each Borrower within the portfolio, as well as to each opportunity in the pipeline.
* Serves as an ambassador of SVB Private as appropriate, both internally and externally.
* Actively leads efforts in structuring, underwriting and closing of new business and addressing the credit requirements of borrowers within the portfolio for the right opportunities / situations.
* Responsible for developing skills and expertise of others, including the development and retention of top talent for SVB.
* Leads development and delivery of insights on loan types and credit/performance trends in sectors/sub-sectors.
* Engages actively with partners in SVB Private, the Commercial Bank, Credit Administration and others to ensure alignment of approach, alignment on credit appetite, and innovation of solutions.
* Fosters seamless working relationships across vertical and horizontal teams.

The Credit Solutions Director will actively engage with clients and prospects alike, in the normal course of transacting and growing SVB's business.

Bachelor's degree is required, and an MBA is preferred. A minimum of ten years of experience in the Privately Held Business/Professional Services market segment with deep knowledge of both asset based and cash flow lending is a must, as are excellent oral and written communications skills. Direct supervisory or team leader experience is preferred but not absolutely required. Additionally, strong regional connectivity to COIs (CPAs, attorneys, other referral sources) is expected.

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© 2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified below and you think you can bring value to the role, we'd love to learn more about you!
Professional Services Inventory Software Delivery Architect Engineer
The Professional Services Delivery Architect is a critical multi-dimension role in the Professional Services organization. The position is a post sales role and is responsible for the delivery of business-critical solutions for Blue Planet customers, delivering repeatable high-quality solutions with the Professional Services project teams. This is a regional role, and the Delivery Architect is expected to collaborate with the global Solution Architect teams to ensure that Blue Planet Professional Services deliver consistently for all Blue Planet customers.
The successful candidate is a strong leader who communicates clearly and knows how to drive performance, with a passion for business and desire to deliver excellence. The ideal candidate will have deep technical knowledge of the OSS domain with a focus on Network Inventory, Design and Management, Discovery and Activation, business process workflow, complex systems integrations, and a thorough understanding of a broad range of telecommunications technologies, as well as good understanding of software development and system integration patterns.
Experience in customized software development solutions is a requirement.
They will have extensive experience working directly with Telco customers, understanding their requirements around OSS software and possess the ability to translate those requirements software solutions across the Blue Planet Portfolio or similar applications. What will you do as a Blue Planet Inventory Delivery Architect? Your primary activities will include: Provide weekly reports and metrics to the Project Management Office (PMO) and Regional Delivery Director including the overall status and health of the projects within the region
Transition project delivery from the Sales team and assume responsibility for the project and aid the Program Manager/Project Manager deliver the solution on time and on budget Provide thought leadership and guidance on resolving complex implementation and solution issues Provide thought leadership and guidance on issues, action items, assumptions, questions, requirements, and items requiring follow up Review and approve Blue Planet Methods design and development solution documents, internal and external test strategies, plans and scripts Educate teams on solutions, best practices, new solutions, competitors, and industry trends
Educate teams on the implementation of best practices for Blue Planet products and solution offerings Demonstrate advanced subject matter knowledge for Product(s) and continuously develop depth and breadth skills across entire Blue Planet footprint Play a key leadership role in developing consulting and application skills Provide thought leadership and expertise on best practices and use/implementation of Blue Planet Solutions Contribute as an individual, a team member and a team leader
Advocate improvements in practice efficiency, services, and processes Conduct customer workshops and design sessions and create resulting technical architecture and design specifications that will drive the entire solution to success, while maintaining a view of scope, timeline, and budget Manage multiple customer engagements, able to dive into the lower levels and recognize and address issues before they become critical Navigate complex client relationships and implementation challenges successfully Identify and mitigate implementation risks through best technical practices for Blue Planet products.
Provide critical application configuration knowledge or extensive business process expertise across a range of Blue Planet solutions Demonstrate advanced subject matter knowledge for Product(s) within the defined Practice responsibility Provide thought leadership and best or common practices on business process or solution design Support configuration design sessions by providing expertise and experience Articulate options, risks and benefits during business process and design reviews
Use advanced level troubleshooting skills for resolving issues Support advanced solution design and configuration activities. Maintain a detailed understanding of the Blue Planet product offerings and industry solutions Manage internal project tasks and activities
Required Qualifications: Demonstrated expert knowledge of the telecoms OSS domain Deep understanding of Telecom Network design and architecture Broad end to end view across OSS and BSS technologies and ecosystems including associated technologies such as service assurance/analytics, SDN/NFV and cloud infrastructure, service orchestration & OSS automation, mediation, billing & charging, IoT and service exposure. Deep understanding of Inventory Management, Discovery, Activation, Performance, Fault and Network Device
Understanding of the Telco OSS ecosystem and ideal knowledge of one or more of the following inventory systems - Amdocs ARM (Cramer), Ericsson Granite, NetCracker, Oracle MetaSolv, etc. Configuration processes from a functional and technical perspective. Expert domain knowledge in multiple telecom technologies (DWDM, Ethernet, IP, etc.) A bachelor's degree in computer science, management information systems, engineering or a related field is necessary for this position 10+ years overall experience in functional and/or technical lead role
10+ years of communications related industry(s) operational experience and/or implementing OSS projects within those markets. 7+ years leading large global large complex projects and project teams 7+ years managing distributed teams, conducting staff reviews, and developing career plans 7+ years in the role of hands-on Solution Architecture in the telco OSS and/or BSS areas Ability to communicate effectively
Project management experience (desired) Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met Ability to travel as required Desired Skills:
Perceived as expert and visionary in product area by internal organization as well as clients Possess Blue Planet Product technology knowledge as well as industry and business process knowledge: Telecommunications, Broadband, Communications, planning, pricing, etc. Possess specific experience in implementing Blue Planet solutions and systems integrations Independent judgment and complex problem-solving skills Understand applied business practices in more than one of the following: Telecommunications, Broadband, Communications.
Require ability to build rapport with team members and clients Detail oriented written and oral communication skills Possess superior time management skills Flexible & leads change Strong verbal presentation and written communication skills
Ability to identify and proactively solve problems Demonstrated time management skills Flexible & easily adapts to change

Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual's strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena's interview process or seeking employment with us.