Director Of Professional Services remote jobs - 1,020 jobs

Prior Authorization Medical Director Physician Opportunity in the Los Angeles Area Please consider this unique opportunity to join a well-established and respected group of innovators in value-based care. This group of thought-leaders are in search of physician leaders to work alongside them to move the organization forward. Requirements MD/DO degree required Remote position, but candidate must live in the greater L.A. area for onsite meetings. Minimum of five years of prior clinical experience required, with at least two years of managed-care or health-plan experience preferred About the Opportunity Understand, promote, and manage the principles of medical management to facilitate the right care for patients at the right time and in the right setting. Review prior authorization requests for medical necessity using appropriate clinical guidelines. Identify high-risk patients and help coordinate care with the Employer's high-risk team. Participate in meetings to review, develop, and continually improve internal quality improvement and peer review processes and programs. Perform prior authorization functions for various Employer campuses, should the need arise in cross coverage, secondary/tertiary review, or medical director decision-making. Perform retroactive claims review for outpatient and inpatient care, as needed. Compensation and Benefits Competitive salary and aggressive incentives Comprehensive benefits including medical, dental, vision, and 401k Sign on bonus Ample paid time off About the Area Live in the entertainment capital of he world and enjoy dynamic mix of amenities that include outdoor adventures, fine dining, theme parks, the arts, world-class sports teams, and access to a major international airport Unmatched cultural amenities in one of the most diverse areas of the world Excellent public and private schooling options as highly respected colleges and universities World-class beaches and mountain resorts are within a short drive Enjoy a warm climate with over 300 sunny days a year

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Senior Director of Benefits is responsible for developing and leading a comprehensive benefits strategy, the design, and administration of all associates benefit programs that supports organizational goals and enhances associate experience. This role ensures that benefits offerings are competitive, innovative, cost-effective, compliant, and aligned with the company's Total Rewards philosophy and business objectives. The Senior Director will partner closely with HR leadership, Finance, Legal, and external vendors to deliver programs that attract, retain, and engage top talent in the industry. This leader will manage and develop a high-performing benefits team, and will foster a culture of collaboration, continuous improvement, and customer service. The Senior Director will report to the Senior Vice President of Total Rewards and will interact frequently with Executives across the Company. The base salary range for this role is $152,200 - $241,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. ESSENTIAL FUNCTIONS: • Evaluate new programs and market trends for potential application to Ross. Assess the competitiveness of all programs and practices against industry standards and comparable companies to ensure competitive positioning of benefits programs. • Establish annual priorities and overall benefits strategic direction, ensuring that all benefits and retirement programs are aligned with the Company's annual and long-term strategic objectives. Provide the tactical strategy to implement new benefits programs and ensure efficient ongoing operations of existing programs. • Lead and develop team of benefits professionals focused on health and welfare, wellness, and retirement programs strategy, design and administration. • Partner in selection and management of relationships with vendors, brokers and carriers, including monitoring of cost, service levels, processes, and accuracy of data. o Monitor administrative costs and pricing of benefit programs and recommend cost-containment strategies. o Evaluate effectiveness of medical management and other benefits programs. • Oversee outsourced administration and operations of benefit and retirement plan. • Oversee the effective communication of the Company's employee benefits plans and programs to optimize impact and understanding. • Ensure compliance with all federal, state, and local regulations, including ERISA, COBRA, HIPAA, FMLA, ACA etc.; keep up-to-date on legal and legislative issues related to all benefit and retirement plans and maintain accurate documentation and reporting for audits and regulatory requirements. COMPETENCIES: People • Building Effective Teams (for managers of People and Projects) • Developing Talent (for managers of people only) • Collaboration Self • Leading by Example • Communicates Effectively • Ensures Accountability and Execution • Manages Conflict Business • Business Acumen • Plans, Aligns and Prioritizes • Organizational Agility • Ability to influence and build relationships across all levels of the organization. • Excellent analytical, negotiation, and communication skills. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • Bachelor's degree in Human Resources, Business Administration, or related field. • 10+ years of progressive experience in benefits management, with at least 5 years in a leadership role in a company of similar or larger size preferred. • A forward-thinking and creative individual with excellent interpersonal, communication and presentation skills. • A strategic planner with sound business skills, analytical ability, good judgment and a strong operational focus. • Proven experience managing large-scale benefits programs in a multi-state or retail environment. • Strong knowledge of benefits regulations and compliance requirements. PHYSICAL REQUIREMENTS/ADA: Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-HYBRID SUPERVISORY RESPONSIBILITIES: 1-2 Senior Managers, Benefits 3-5 Benefits Associates DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Medical Director - Medicare Programs Remote | Approx. $300,000 base + significant bonus potential About the Opportunity: A leading national healthcare contractor is seeking a Medical Director to provide clinical leadership and decision-making support for Medicare operations. This position plays a critical role in developing and enforcing coverage determinations, reviewing complex claims, and promoting evidence-based medical policy. The role is ideal for a physician, especially those with a background in Physical Medicine and Rehabilitation (PM&R), who wishes to transition from direct patient care into a leadership position influencing medical necessity and healthcare compliance at scale. Key Responsibilities: Clinical Leadership: Provide medical expertise for claim reviews, appeals, and Medicare policy development. Serve as a subject matter expert across multiple specialties. Policy Development: Collaborate with the Centers for Medicare & Medicaid Services (CMS) and other contractors to create, revise, and maintain Local Coverage Determinations (LCDs) and related guidance. Program Integrity: Identify trends in billing or compliance issues and work with investigative teams to address improper claims. Medical Review & Appeals: Oversee quality assurance in pre- and post-payment medical review determinations and assist with administrative law proceedings when necessary. Provider Education: Lead outreach and training for healthcare providers and professional associations to ensure adherence to Medicare policies and evidence-based practices. Travel is minimal (approximately 3-4 weeks per year), and the position is fully remote with occasional in-person meetings or conferences. Required Qualifications: MD or DO from an accredited institution. Active, unrestricted medical license in at least one U.S. state (must be eligible for additional licensure where required). Board Certification in a specialty recognized by the American Board of Medical Specialties (minimum three years). At least three years of experience as an attending physician. Prior experience within the Medicare, health insurance, or utilization review environment. Strong understanding of clinical evidence evaluation and medical necessity determination within fee-for-service structures. Excellent communication and collaboration skills across technical, regulatory, and clinical teams. Computer proficiency (MS Office, data analysis tools, virtual collaboration platforms). Preferred Qualifications: Background in PM&R, Internal Medicine, Oncology, Radiology, Ophthalmology, or Infectious Disease. Five or more years of clinical practice experience. Prior experience as a Medical Director in a Medicare or commercial payer organization. Familiarity with HCPCS, CPT, and ICD-10 coding standards. Advanced degree or coursework in healthcare administration or systems management (MBA, MHA, MS). Experience performing systematic literature reviews or using GRADE methodology. Compensation & Benefits: Base salary: Approximately $300,000, flexible depending on experience. Bonus structure: Significant performance-based bonuses. Benefits: Comprehensive health coverage, generous retirement contributions, paid time off, and strong professional development support. Schedule: Full-time, remote position with flexible hours. Why Join: This is an opportunity to move beyond clinical work while continuing to make a direct impact on patient access and policy integrity at a national level. Join a mission-driven organization that values medical expertise, promotes collaboration, and advances fairness and compliance within the U.S. healthcare system.

Medical Director (Utilization Management) The Medical Director plays a key role in ensuring coverage and payment determinations are clinically appropriate, compliant, and aligned with plan benefits and contractual agreements with participating provider networks. This position requires sound clinical judgment, collaborative leadership, and a strong understanding of healthcare delivery, population health, and payer operations. Key Responsibilities Provide physician leadership and clinical guidance to Utilization Management and Care Management functions Render coverage and payment determinations in accordance with health plan benefits, medical policies, and provider contracts Apply evidence-based clinical guidelines and best practices to support consistent, high-quality decision-making Exercise informed medical judgment grounded in clinical medicine, patient safety, quality management, and population health principles Collaborate effectively with clinical teams, operational leaders, senior management, and external partners Promote efficient, cost-effective care delivery across all lines of business Support organizational initiatives related to quality improvement, compliance, and healthcare outcomes Required Qualifications & Experience Medical Doctor (MD) or Doctor of Osteopathy (DO) from an accredited medical or osteopathic medical school recognized by AAMC, AOA, or WHO Unrestricted and active Pennsylvania medical or osteopathic license Current board certification through ABMS or AOBMS (Family Medicine or Internal Medicine preferred) Ability to successfully complete organizational credentialing requirements Strong knowledge of Utilization Management, healthcare delivery systems, and payer-based medical decision-making Work Location Fully Remote: This position is designated as fully remote Work must be performed within the Tri-State Area (Pennsylvania, New Jersey, or Delaware)

Reports Jointly To: Chief Executive Officer and Chief Medical Officer Clinical Specialty: MD, Board Certified in Sports Medicine (primary board specialty flexible) ViewFi is a nationwide virtual musculoskeletal (MSK) practice bringing high-quality orthopedic, sports-medicine, and physical-therapy care directly to patients in both traditional and non-traditional markets. We serve a diverse set of partners including personal injury/med-legal groups, self-insured employers, risk-based payers, and digital health collaborators in the sports and fitness markets through technology enabled, evidence-based clinical care. We are redefining what excellent MSK care looks like in a virtual environment. Position Summary The Medical Director will serve as the clinical leader of ViewFi's physician team and a core partner to our physical therapy, product, operations, and business teams. This role requires a practicing, board-certified Sports Medicine physician who can balance patient care with 30-40% administrative/leadership responsibilities. The Medical Director will ensure clinical excellence, maintain high-quality and consistent clinical pathways, represent ViewFi as the medical voice of the organization, and advance the science and evidence behind virtual MSK care. Key Responsibilities Clinical Leadership & Oversight Lead, oversee, and support the national team of physicians delivering virtual MSK care. Maintain and update clinical pathways, treatment standards, and practice guidelines across all ViewFi service lines. Partner closely with the Physical Therapy leadership team to ensure integrated, cohesive care between MDs and PTs. Ensure consistent, high-quality clinical documentation, coding accuracy, and compliance across markets. Oversee peer review, quality assurance activities, and clinical performance metrics. Participate in recruitment, onboarding, and ongoing development of new clinicians. Patient Care (70-80%) Actively see patients in a virtual setting, providing MSK consults and follow-ups. Model best-in-class virtual care workflows and contribute to continuous improvement of the patient experience. Support escalated or complex cases requiring senior clinical judgment. Strategic & Administrative Leadership (20-30%) Serve as the medical voice of ViewFi at conferences, webinars, panels, and partner meetings. Collaborate with executive leadership on product development, new service lines, geographic expansion and clinical innovation initiatives. Guide medical input for payers, partners, self-insured employers, and med-legal groups. Participate in strategic planning related to national expansion, licensure strategy, and resource allocation. Work cross-functionally with operations and technology teams to enhance clinical workflows. Provide medical insight and feedback on ViewFi's technology roadmap, including clinical decision support, AI integration, and general telehealth tools. Research, Publishing & Thought Leadership Lead or collaborate on clinical research demonstrating the efficacy of virtual MSK care, including both MSK MD consults and virtual PT. Publish and present outcomes, case series, and efficacy studies at relevant medical and industry conferences. Help build ViewFi's reputation as the leader in evidence-based virtual MSK care. Quality, Compliance & Risk Management Ensure the practice meets state and federal clinical guidelines, telehealth regulations, and licensure requirements. Maintain oversight of clinical incident review processes, risk-mitigation protocols, and outcome tracking. Drive continuous improvement in clinical quality, patient safety, and service reliability. Qualifications MD with Board Certification in Sports Medicine (primary board: FM, IM, EM, PM&R, etc. is flexible). Multi-state licensure required; willingness to pursue additional licensure required. Minimum 10 years of clinical experience; virtual care experience strongly preferred. Demonstrated leadership experience in a clinical or medical director role. Strong collaboration skills with PTs, operational teams, and cross-functional partners. Excellent communication and presentation skills; comfortable representing ViewFi publicly. Passion for virtual care, musculoskeletal medicine, and innovative delivery models. What We Offer Opportunity to lead a national MSK practice at the forefront of technology enabled virtual healthcare Collaborative environment with clinical and operational teams aligned around quality care and aggressive growth Competitive compensation with protected administrative time Support for conference travel, research, publishing, and clinical innovation Commitment to clinical excellence, patient outcomes, and provider support

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry. We're looking for a Director, Client Success to lead our rapidly growing enterprise client portfolio and scale SeatGeek's client success function through its next phase of growth. Reporting to the EVP, Clients & Partners, you will own the full Client Success organization, supporting some of the most iconic teams and venues across the NFL, NBA, NHL, golf, MLS, and other sports. This is a senior leadership role for a proven operator who thrives at the intersection of client engagement, commercial strategy, and team leadership. You'll be responsible for scaling a high-performing team, driving enterprise-level outcomes for our partners, and ensuring SeatGeek delivers world-class experiences for clients and their fans. What you'll do Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale Leverage data and insights to inform client performance and influence internal strategy Represent SeatGeek at client meetings, including annual business reviews, and industry events What you have 12+ years of experience in customer success, account management, or strategic consulting-ideally in B2B SaaS or ticketing/entertainment 6+ years leading and developing managers and large teams Proven ability to drive outcomes with enterprise and C-level stakeholders Experience with complex SaaS deals, multi-product environments, and commercial ownership Strong analytical acumen-comfortable with performance data, P&Ls, and strategic decision-making Demonstrated success scaling functions during periods of rapid growth Executive presence and communication skills; able to influence internally and externally Exceptional attention to detail, urgency, and follow-through Familiarity with the sports or live entertainment industry is a strong plus Willingness to travel (~25-35%) to client meetings and industry events Why You'll Love This Role You'll get to work with iconic sports teams, venues, and live event brands, helping create incredible fan experiences. And as part of that, you'll attend marquee sporting events and concerts You'll be part of a team that drives real commercial impact and operational excellence… and has fun doing it You'll work closely with peers in CS and across the company You'll join a culture that's bold, transparent, and obsessed with doing meaningful work-no B.S. busywork allowed Perks Equity stake Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching program Student loan support resources Health, vision, dental, and life insurance Up to $25k towards family building and reproductive health services Gender-affirming care support program $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $120 per month to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $190,000 - $215,000 USD plus bonus based on performance. This role is also equity eligible. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here. #LI-Remote

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary As the Director, Professional Services Consulting at Genesys, you will lead a dynamic organization that delivers strategic consulting, implementation, and engagement success for our clients. You will play a pivotal role in shaping the Professional Services strategy, driving customer adoption, and ensuring operational excellence across complex, high-impact projects. This position requires a visionary leader who excels in cross-functional collaboration, client engagement, and business growth. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers. Key Responsibilities * Strategic Leadership * Provide strategic direction for the Professional Services Consulting team to ensure high-quality delivery, customer success, and profitability. * Define and execute engagement success strategies that drive measurable client value and business outcomes. * Partner with executive leadership to align consulting strategies with Genesys' organizational goals. * Identify and develop new business opportunities within active client engagements to promote expansion and adoption. * Drive continuous innovation in delivery frameworks, methodologies, and client engagement models. * Team Leadership and Development * Lead and mentor a matrixed team of consulting and engagement professionals to deliver outstanding client experiences. * Build a culture of performance, accountability, and collaboration that reinforces Genesys' values. * Implement best practices and establish consistent delivery standards across global teams. * Communicate effectively with internal stakeholders and client executives to ensure shared understanding and alignment on project goals. * Client Success and Relationship Management * Serve as the senior point of contact for executive-level client relationships. * Guide the team in designing and delivering high-impact consulting engagements that exceed client expectations. * Oversee client adoption, retention, and expansion strategies to drive long-term success. * Participate in strategic business reviews and provide executive-level insights to strengthen client partnerships. * Cross-Functional Leadership * Collaborate with Sales, Product, and Customer Success to deliver cohesive customer experiences. * Partner with Delivery Management for resource planning, operational excellence, and delivery optimization. * Contribute to product strategy by providing client insights and feedback from the consulting perspective. * Drive cross-functional initiatives that improve efficiency, innovation, and customer outcomes. Required Qualifications * Bachelor's degree in Business, Computer Science, or a related field. * 8+ years of progressive experience in Professional Services, consulting, or enterprise technology. * Minimum 5 years of people management experience, including leadership in a matrixed organization. * Proven ability to build, scale, and manage high-performing client-facing teams. * Strong business and financial acumen, with experience in project budgeting and profitability management. * Exceptional communication and executive presentation skills. * Demonstrated success in defining and executing strategic growth and customer engagement plans. * Experience within enterprise software or SaaS Professional Services environments. * Ability to travel as required to support business needs. Preferred Qualifications * Master's degree in Business Administration or related field. * Proven record of driving multimillion-dollar services revenue growth. * Experience in consulting leadership or enterprise transformation programs. * Strong background in change management and organizational development. Leadership Competencies * Strategic Vision and Execution * Team Building and Development * Executive Stakeholder Management * Business Analytics and Financial Acumen * Change Management * Client Relationship Management * Cross-functional Collaboration * Innovation and Problem Solving Impact and Success Metrics * Achieved revenue and profitability growth targets. * High client satisfaction and retention scores. * Delivery excellence across all consulting engagements. * Documented process improvements and innovation initiatives. * High employee engagement and retention within Professional Services Consulting. At Genesys, we embrace empathy, work together as one team, and go big in everything we do. If you are a strategic, client-focused leader ready to make an impact, join us to shape the future of customer experience through innovative Professional Services consulting. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $146,300.00 - $271,700.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Imagine having an enterprise-grade AppStore at work - one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data. Why Lumos? Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x'ed with companies like GitHub, MongoDB and Major League Baseball! Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others. Thrive in a Unique Culture: You'll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here. 🔦 Role Description We're looking for a proven Professional Services leader to scale our key aspects of our post-sales organization, drive enterprise customer outcomes, and build a world-class PS function. ✨ Your Responsibilities: Define and execute the global Professional Services strategy, aligning with Lumos' business objectives to maximize customer success, revenue growth, and market expansion. Lead and scale a high-performing global Professional Services team, fostering a culture of operational excellence, innovation, and customer-centricity. Elevate service offerings and commercial models, expanding high-value, scalable, and repeatable consulting packages that drive adoption and long-term success for customers and partners. Establish a world-class partner co-delivery framework, enabling Lumos's certified partners to extend and enhance service capabilities globally. Optimize Professional Services operations and delivery models, ensuring alignment with the broader Customer Success organization to create a seamless and integrated customer journey. Strengthen collaboration with Sales leadership to position and sell strategic service offerings that accelerate adoption and reinforce customer confidence. Drive key performance metrics and financial outcomes, ensuring Professional Services contributes effectively to Lumos' growth, customer retention, and profitability goals. Represent Professional Services at an executive level, engaging with key customers, partners, and internal stakeholders to champion the value and impact of Lumos' services. Foster a continuous improvement mindset, leveraging customer feedback, market trends, and data insights to refine services, delivery methodologies, and customer experiences. 🙌 What We're Looking For: 10+ years of experience in the software industry, with 5+ years in SaaS Professional Services leadership roles, including experience scaling global teams. Proven track record in building, leading, and evolving a high-impact Professional Services function in a fast-growing SaaS environment. Deep understanding of IGA transformation and best practices Exceptional commercial acumen, understanding Professional Services' role in enabling software business success and optimizing customer lifetime value. A track record of managing and optimizing global delivery models, including regional consulting teams, offshore capabilities, and partner-led services. Strong executive communication and stakeholder management skills, with the ability to engage and influence C-level customers and internal leadership teams. Ability to travel to customer sites and Lumos offices as needed. 🙌 What We Value We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. Thank you for considering Lumos, we hope to hear from you! 🎉 💰Pay Range $190,000 - $240,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience. 💸 Benefits and Perks: 💯 Remote work culture (+/-4 hours Pacific Time) ⛑ Medical, Vision, & Dental coverage covered by Lumos 🛩 Company and team bonding trips throughout the year fully covered by Lumos 💻 Optimal WFH setup to set you up for success 🌴 Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best 👶🏽 Up to 16 weeks for expecting parents 💰 Wellness stipend to keep you awesome and healthy 🏦 401k matching plan

At DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in the data-driven world. With a diverse community of millions of learners, we provide a supportive and dynamic environment where you can grow your career and make an impact. Join us and be part of our journey to democratize data education! With the launch of our Professional Services offering-including live masterclasses, tailored live learning sessions, and end-to-end upskilling programs-we now partner with clients not only as a platform provider, but as a transformation enabler. About the role The Sales Account Director, Professional Services will report to the Head of Professional Services and play a foundational role in building and scaling DataCamp's new services business. You will position DataCamp as a strategic upskilling partner, selling high-value transformational programs that combine our platform with live instruction, expert-led masterclasses, and tailored learning journeys. This role requires a highly consultative seller who can engage senior executives, diagnose organizational skill gaps, shape learning solutions, and co-design multi-phase programs that upskill entire teams and functions. About you At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets-you aim to understand the "why" behind our goals and take ownership to drive the business forward. You're a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply! Responsibilities Strategic Targeted Accounts: Identify growth opportunities by prospecting a highly-targeted account list, selected on high-potential Collaborate closely with Enterprise Account Executives to identify opportunities within existing platform accounts, co-create upsell strategies, and position Professional Services as a value-adding extension of the DataCamp platform Building Relationships: Become familiar with customer processes and challenges, ensuring meaningful questions are posed and answered. Provide value in every interaction. Establish relationships with multiple buyer personas within the prospect account Communicating Value: Engage prospects with DataCamp's integrated services and partnership to achieve data fluency Account Coordination Strategy: Utilize a structured and disciplined approach to effectively engage multiple resources, from solution architects to the leadership team, from product teams to legal teams, or finance teams, to achieve the best results Sales Strategy Execution: Gain valuable insights into customer strategies, priorities, needs, and organizational structure. Create customized account plans to ensure the achievement of revenue targets and foster balanced growth DataCamp Learn & Workspace: Demonstrate a thorough knowledge of DataCamp's learning platform and services. Ability to articulate the DataCamp value proposition effectively Journey of Learning: Build long-term partnerships by working closely together to create customized data literacy training programs, including data boot camps that meet their unique needs and goals Sales Process Management: Ability to negotiate and close detailed agreements with clients and support them through onboarding and expansions Qualifications 5+ years in consultative enterprise sales, preferably in consulting, professional services, L&D solutions, data analytics/visualization or transformation programs. Experience selling to and influencing leadership level coupled with the ability to foster consensus among purchasing teams in Global 2000 companies Strong discovery skills and the ability to deeply engage clients, build a compelling transformation vision, and navigate complex customer organizations A track record of success in driving consistent activity, pipeline development, and quota achievement Skilled at establishing trusted relationships with business managers and executives Strong prospecting process to uncover the immediate value DataCamp delivers, showcasing our commitment to empowering customers for sustained success on their data fluency journey Pro-active, independent thinker with high energy and a positive attitude Collaborative mentality and commitment to continuous skills development Proven ability to independently manage, develop, and close new client relationships Exceptional time and communication skills to assembly resources and advance opportunities, including presentation skills Willingness to travel 20%+ Why Datacamp? Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. Competitive compensation: We offer a competitive salary with attractive benefits. Flexibility: Benefit from flexible working hours because the future is flexible! Travel: we gather teams into one of our offices a few times a year to stay connected Global retreats: Participate in international company retreats, fostering a global team spirit. Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. Equipment: Yearly IT Equipment budget towards your home working set up. On Us Lunch: Delicious lunches on DataCamp when you're at the office. Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome! Compensation The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $150,000 (Total OTE: $300,000). Salary is one component of our total compensation package. This position also qualifies for equity (i.e., stock options). The benefits available for this position include flexible time off, a 401K retirement plan + matching, insurance (medical, dental, vision, life), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position. At DataCamp, we value diverse experiences and perspectives. If you're excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!

Home Careers Jobs Senior Director of Professional Services Senior Director of Professional Services Sales | Long Beach, United States Description Laserfiche is seeking a Senior Director of Professional Services to lead our global Professional Services team. This senior leadership role is responsible for overseeing a team of project managers and solution engineers who deliver high-quality, customer-focused implementations and integrations of the Laserfiche software platform. The ideal candidate will drive operational excellence, ensure predictable and scalable project delivery, and create measurable value for both our customers and the business. This role plays a critical part in shaping customer experience, aligning services delivery with strategic business objectives, and supporting long-term customer success. Location: * Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA * Remote work from home on Mondays and Fridays * Ability to travel 25% About the Role - Key Responsibilities: * Provide strategic leadership and direction for the Professional Services team, including project managers and solution engineers, to exceed expectations in project delivery, revenue and profit margin targets, operational excellence and customer satisfaction. * Define and scale best practices, methodologies, and standards for project delivery, ensuring predictable, scalable, and high value outcomes. * Partner with Sales, Finance and product teams to support the full customer lifecycle, from solution design through implementation and ongoing adoption. * Oversee the planning, prioritization, and execution of client implementation projects, ensuring adherence to scope, contractual obligations and are within or below budget. * Ensure services are delivered efficiently and cost-effectively, optimizing resources and maximizing profitability. * Establish and track key metrics to monitor the success of service delivery teams and projects, utilization rates, and customer outcomes. * Mentor, coach, and develop team members to build a high-performing, customer-focused professional services organization. * Serve as an escalation point for critical projects, working directly with customers to resolve challenges and maintain long-term relationships. * Oversee resource allocation and capacity planning to meet current and forecasted demand. * Contribute to the strategic vision of Laserfiche by providing customer insights and feedback to inform product roadmap and service offerings. About You - Essential Qualifications: * Demonstrated success in managing teams of project managers and/or solution implementation engineers in a technology-driven environment. * Proven track record of delivering complex, large-scale technology projects on time and within budget. * Exceptional leadership and people management skills, with an emphasis on coaching, development, and team building. * Strategic thinking and business acumen, with the ability to develop and execute a services strategy that aligns with company goals. * Excellent executive presence and client-facing communication skills, with the ability to manage C-level relationships. * Proven expertise in managing SaaS business teams, implementing best practices and customer success principles. * Strong analytical and problem-solving skills, with experience using data to inform decision making and improve operational performance. * Bachelor's degree in business, Computer Science, Engineering, or related field. * 10+ years in professional role, including at least 5 years in a leadership role in services, consulting or customers success in a SaaS organization. The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills and years of experience amongst other factors. * $220,000 - $275,000 per year Perks & Benefits at a Glance * Generous time off: * 15 Days of Vacation * 3 Floating Holidays * 2 Paid Volunteer Days * 9 Paid Holidays * Hybrid Work Environment * Free Parking: covered and EV charging stations * Various 401 (k) Investment Options and Generous Company Match * HMO and PPO Medical Care Options Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time. About Us: Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes-from dynamic startups to Fortune 500 enterprises-to accelerate productivity, improve collaboration, and deliver exceptional customer experiences. Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward. With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration-making Laserfiche a place where talented individuals can shape the future of digital enterprise technology. Learn more about our team here. Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at *********************************** or ************. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #LI-Hybrid

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35% more calls answered compared to non-AI operators 45 million calls handled with a 99.9% uptime Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI. About the Role We're hiring a Director of Professional Services to build and lead Synthflow's implementation and customer delivery organization. You'll own the end-to-end success of client onboarding, deployment, and ongoing solution adoption-ensuring every customer realizes measurable business value from Synthflow's AI platform. You'll partner closely with our enterprise clients, sales organization, and product team to design scalable implementation frameworks, develop operational playbooks, and lead a growing team of project managers, solution architects, and implementation specialists. This is a foundational leadership role-ideal for someone who combines deep operational rigor with a strategic, customer-centric mindset. What You'll Do Lead Delivery Excellence: Build and scale Synthflow's professional services function to deliver enterprise-grade AI implementations efficiently and consistently. Own the Post-Sales Lifecycle: Oversee onboarding, deployment, and enablement, ensuring seamless handoffs from sales through renewal. Drive Customer Success Outcomes: Partner with key clients to ensure successful delivery, measurable ROI, and long-term adoption. Develop Scalable Frameworks: Establish repeatable processes, methodologies, and tools to drive consistency across implementations. Build & Lead the Team: Recruit, mentor, and develop a world-class professional services organization. Collaborate Cross-Functionally: Work closely with Product, Engineering, and Sales to ensure client feedback informs roadmap priorities. Financial & Operational Management: Manage project delivery metrics, utilization, and profitability across all engagements. Strategic Partnerships: Contribute to account strategy, expansion opportunities, and customer advocacy initiatives. What You Bring Experience: 8+ years in Professional Services, Customer Success, or Delivery Management within enterprise SaaS. 3+ years in a leadership role. Enterprise Implementation Expertise: Proven track record overseeing complex, multi-stakeholder enterprise deployments. Operational Excellence: Deep experience in building scalable post-sales processes and managing delivery P&L. Customer Leadership: Exceptional ability to engage and influence executive stakeholders, balancing strategic vision with hands-on execution. Technical Acumen: Understanding of AI, automation, or enterprise software integration workflows. Leadership & Collaboration: Strong people leader who inspires high performance and cross-team alignment. Mindset: Entrepreneurial, adaptable, and motivated by building from 0→1 in a high-growth environment. Why Join Synthflow High Impact: Define how AI solutions are delivered and adopted by global enterprises. Strategic Leadership: Build and scale a critical function from the ground up. Cutting-Edge Technology: Shape the delivery of world-class AI automation solutions. Ownership & Growth: Take on meaningful responsibility with equity participation. Collaborative Team: Join a group of ambitious builders who combine speed, curiosity, and operational excellence. Remote Flexibility: Work fully remote across the U.S. with flexible hours and high autonomy. Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. The VP AI Engineering plays a critical leadership role in shaping and executing our AI strategy. This leader will guide a global team of AI engineers and architects in designing, building, and deploying cutting-edge AI solutions-ranging from predictive models to advanced Generative AI systems and agentic architectures-that deliver measurable business value for our most strategic customers. As a trusted thought partner to senior executives, the VP will bridge business strategy and technical execution, ensuring that every AI initiative drives tangible outcomes. This role requires a visionary who thrives at the intersection of innovation, leadership, and customer impact-someone who can scale teams, accelerate delivery, and champion the responsible and strategic adoption of AI across the enterprise. Key Responsibilities: Strategic Leadership & Vision Define and execute the vision for AI engineering in alignment with organizational strategy and customer needs. Drive the roadmap for AI innovation-spanning predictive, generative, and agentic AI capabilities-to position the organization as a leader in applied AI. Partner cross-functionally with Product, Professional Services, and Go-to-Market leaders to translate AI potential into scalable, high-impact solutions. Team & Capability Development Build, mentor, and scale a world-class team of AI engineers and applied scientists, fostering a culture of innovation, accountability, and continuous learning. Establish standards and best practices for AI development, deployment, and operational excellence (MLOps, governance, and model lifecycle management). Ensure the team's expertise spans modern AI stacks, including LLMs, RAG systems, vector databases, and agentic frameworks such as LangGraph, CrewAI, and LlamaIndex. Customer Impact & Delivery Excellence Partner with enterprise customers to identify high-value use cases, define technical architectures, and ensure successful delivery of AI solutions that drive business outcomes. Oversee the design, development, and deployment of scalable AI systems leveraging the DataRobot platform and open-source tools. Champion technical quality, security, and performance across all AI applications and integrations. Innovation & Thought Leadership Serve as an executive-level advisor on emerging AI trends, technologies, and ethical frameworks. Represent the organization in strategic customer engagements, industry forums, and executive briefings. Drive internal knowledge sharing, ensuring learnings and innovations are systematically captured and scaled across teams and regions. Knowledge, Skills and Abilities: AI & Machine Learning Expertise Deep technical understanding of applied AI-including Generative AI (LLMs, RAG), agentic AI, and predictive modeling. Strong programming proficiency in Python and related ML/AI libraries (pandas, NumPy, scikit-learn, etc.). Expertise in AI solution design, architecture, and deployment on cloud platforms (AWS, Azure, GCP). Engineering Leadership Proven experience leading distributed engineering or applied AI teams, balancing technical depth with people leadership. Demonstrated success building scalable AI solutions with secure, containerized infrastructure (Docker, Kubernetes). Strong command of software and systems design principles, API development, and MLOps lifecycle management. Business Acumen & Communication Exceptional ability to connect technical execution with business value. Skilled communicator who can influence across technical and executive audiences. Experience engaging with customers, shaping strategy, and driving adoption of transformative technology. Requisite Education and Experience / Minimum Qualifications: Experience: 10+ years of experience in AI, software engineering, or data science, including at least 3-5 years leading high-performing technical teams. Education: Master's or Ph.D. in Computer Science, Artificial Intelligence, Engineering, or a related field. Cloud Experience: Hands-on expertise with AWS, Azure, or GCP environments. Preferred: Experience with the DataRobot AI Platform, as well as MLOps tools and practices for continuous integration, deployment, and monitoring. Compensation Statement The U.S. annual on-target earnings (OTE) range for this full-time position is between $290,000 and $360,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education. The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more! DataRobot Operating Principles: Wow Our Customers Set High Standards Be Better Than Yesterday Be Rigorous Assume Positive Intent Have the Tough Conversations Be Better Together Debate, Decide, Commit Deliver Results Overcommunicate Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We'd love to have a conversation with you and see if you might be a great fit. DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information. All applicant data submitted is handled in accordance with our Applicant Privacy Policy.

Job DescriptionCompany Overview:At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other-with trust, transparency, and the human connection that makes great work possible.At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters-for our clients, for shoppers, and for each other. Job Brief: The Senior Director of Professional Services is a strategic business leader responsible for transforming Wayvia's services organization into a scalable, revenue-generating engine. This individual will architect and commercialize the professional services model, with a focus on profitable growth, customer value acceleration, and operational maturity. This role spans technical and non-technical services, including managed services, consultative services, and pre-sales engagement. The Senior Director will own functions such as pricing strategy, forecasting, TAM capacity modeling, time-tracking frameworks, and services monetization. Responsibilities: Professional Services Growth & Monetization Develop and operationalize a commercial services model that includes packaged offerings, paid consulting, premium or priority service tiers, specialized training, and billable engagements. Create pricing models, financial projections, and revenue forecasts tied to service delivery and resource costs. Model and analyze TAM capacity, utilization, and service delivery economics across various offerings. Service Model & Execution Framework Define methodologies, service standards, and delivery frameworks to ensure consistency and scale. Implement time-tracking, billable-hour structures, and resource-allocation logic for both technical and advisory services. Introduce scalable engagement models that may include leveraging partners, channel collaborators, and external consultants where appropriate. Operational Leadership Drive maturity in operational planning, utilization management, and project governance. Partner closely with Finance, Product, Engineering, CX, Support, and Sales to ensure alignment of service offerings with customer needs and product roadmap evolution. Build executive and stakeholder reporting on resource utilization, profitability, service performance, and delivery outcomes. Customer Value & Strategic Influence Establish structured feedback channels between customers and internal teams to influence go-to-market motions, product enhancements, and service offering expansions. Ensure that all service engagements deliver measurable value and improve customer retention, adoption, and satisfaction. Qualifications 8+ years leading professional services, consulting, or services operations within a technology or SaaS organization. 3+ years with direct ownership of professional services or services monetization programs. Proven success designing and scaling services as a profit center, including experience with revenue forecasting, pricing, and utilization modeling. Demonstrated ability to develop and standardize service methodologies and delivery practices. Experience working with or managing services partners, VARs, external vendors, or channel delivery ecosystems. Strong business and financial acumen, particularly in modeling labor economics, service cost structures, and margin optimization. Excellent communication, relationship-building, and executive presence. Able to operate with autonomy while collaborating across matrixed teams in a fast-paced environment. Benefits: Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions: Flexible work-from-home arrangements 401K Match Flexible vacation Medical/Dental/Vision 16 weeks of paid parental leave (US) Technical stipend Professional development programs Wellness programs Location: This is a remote position open to candidates based in the United States. Compensation: The salary for this role is $150,000-200,000 with variable compensation as part of the compensation structure. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law. Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

Description Laserfiche is seeking a Senior Director of Professional Services to lead our global Professional Services team. This senior leadership role is responsible for overseeing a team of project managers and solution engineers who deliver high-quality, customer-focused implementations and integrations of the Laserfiche software platform. The ideal candidate will drive operational excellence, ensure predictable and scalable project delivery, and create measurable value for both our customers and the business. This role plays a critical part in shaping customer experience, aligning services delivery with strategic business objectives, and supporting long-term customer success. Location: Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA Remote work from home on Mondays and Fridays Ability to travel 25% About the Role - Key Responsibilities: Provide strategic leadership and direction for the Professional Services team, including project managers and solution engineers, to exceed expectations in project delivery, revenue and profit margin targets, operational excellence and customer satisfaction. Define and scale best practices, methodologies, and standards for project delivery, ensuring predictable, scalable, and high value outcomes. Partner with Sales, Finance and product teams to support the full customer lifecycle, from solution design through implementation and ongoing adoption. Oversee the planning, prioritization, and execution of client implementation projects, ensuring adherence to scope, contractual obligations and are within or below budget. Ensure services are delivered efficiently and cost-effectively, optimizing resources and maximizing profitability. Establish and track key metrics to monitor the success of service delivery teams and projects, utilization rates, and customer outcomes. Mentor, coach, and develop team members to build a high-performing, customer-focused professional services organization. Serve as an escalation point for critical projects, working directly with customers to resolve challenges and maintain long-term relationships. Oversee resource allocation and capacity planning to meet current and forecasted demand. Contribute to the strategic vision of Laserfiche by providing customer insights and feedback to inform product roadmap and service offerings. About You - Essential Qualifications: Demonstrated success in managing teams of project managers and/or solution implementation engineers in a technology-driven environment. Proven track record of delivering complex, large-scale technology projects on time and within budget. Exceptional leadership and people management skills, with an emphasis on coaching, development, and team building. Strategic thinking and business acumen, with the ability to develop and execute a services strategy that aligns with company goals. Excellent executive presence and client-facing communication skills, with the ability to manage C-level relationships. Proven expertise in managing SaaS business teams, implementing best practices and customer success principles. Strong analytical and problem-solving skills, with experience using data to inform decision making and improve operational performance. Bachelor's degree in business, Computer Science, Engineering, or related field. 10+ years in professional role, including at least 5 years in a leadership role in services, consulting or customers success in a SaaS organization. The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills and years of experience amongst other factors. $220,000 - $275,000 per year Perks & Benefits at a Glance Generous time off: 15 Days of Vacation 3 Floating Holidays 2 Paid Volunteer Days 9 Paid Holidays Hybrid Work Environment Free Parking: covered and EV charging stations Various 401 (k) Investment Options and Generous Company Match HMO and PPO Medical Care Options Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time. About Us: Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes-from dynamic startups to Fortune 500 enterprises-to accelerate productivity, improve collaboration, and deliver exceptional customer experiences. Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward. With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration-making Laserfiche a place where talented individuals can shape the future of digital enterprise technology. Learn more about our team here. Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at *********************************** or ************. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #LI-Hybrid

The Category Management Advisor is responsible for procuring consulting and professional services for the Information Technology organization. This role partners with leading technology consulting firms to support multiple lines of business. The advisor manages competitive sourcing processes and guides stakeholders in selecting the most suitable suppliers and solutions to meet business objectives. Success in this position requires expertise in navigating dynamic requirements aligned with strategic business and IT goals. The advisor must be adept at engaging suppliers and influencing stakeholders across various management levels to achieve optimal outcomes. Key Responsibilities Draft, redline, and negotiate master service agreements (MSAs) and statements of work (SOWs) with robust information protection provisions. Negotiate and execute MSAs with technology service providers, ensuring compliance with Cigna's contractual standards to minimize corporate risk. Establish and maintain supplier performance measurement and reporting mechanisms. Analyze business requirements, supplier relationships, and processes to enhance performance and deliver greater value. Recommend sourcing strategies, process improvements, and supplier relationship models for enterprise-wide adoption. Evaluate supplier market rates and historical cost trends to negotiate consulting rate cards and role definitions. Develop timelines and coordinate cross-functional teams to implement sourcing strategies and initiatives. Oversee day-to-day execution of sourcing and contracting processes, leveraging subject matter experts as needed. Collaborate with business stakeholders to develop RFPs and supplier evaluation tools. Formulate negotiation strategies, including detailed financial analyses to benchmark costs against market standards. Lead negotiations in partnership with business teams and Supply Chain Management leadership. Monitor and report progress against sourcing objectives and performance metrics. Qualifications Bachelor's degree strongly preferred, ideally in Business, Supply Chain, Information Technology, or a related field. Proficiency with SAP Ariba (or similar source-to-pay and contracting platforms) and Oracle financial systems; experience with Icertis or other contract lifecycle tools is a plus. Exceptional communication, facilitation, and leadership skills with the ability to influence and motivate cross-functional teams. Strong organizational and time management skills with attention to detail. Advanced analytical skills and financial acumen. Proven ability to solve complex problems and make sound decisions in dynamic, fast-paced environments. Skilled in articulating solutions to senior executives and driving alignment on strategic initiatives. Demonstrated ability to apply fact-based negotiation principles and perform total cost analyses to support ROI decisions. Expertise in market and industry analysis, including cost structures and strategic implications of industry trends. Commitment to enterprise vision, values, and goals. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role Cedar's Delivery team is responsible for the end-to-end implementation of Cedar's product suite. Implementations are a critical part of Cedar's client lifecycle - the process by which prospects become live clients, and contracted ARR becomes actualized ARR - and can be divided into four major implementation phases: Sell: advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices Solution: architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live Ship: flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar's Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner Scale: monitoring the overall stability of Cedar's product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state We are seeking an Implementation Director to lead our largest, most strategic implementations within the third stage (Ship) of each client's Cedar implementation journey. In this role, you will leverage your deep healthcare implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery team leadership and go-to-market teams on playbook strategy and implementation asset development, investing deeply in optimizing our processes, coaching others and scaling our team. This is an individual contributor role and will report into one of Cedar's Delivery Group Leads. Responsibilities Accountable for the overall success of Cedar implementation for Cedar's large, strategic clients Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, quality delivery; able to execute independently with limited direction and oversight Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for others Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals Build exceptional partnerships with Cedar Solution Design Leads, Client Growth Leads, Implementation Managers, Solution Architects, and Solution Engineers to execute Cedar's most complex implementations Coach and mentor Cedar Implementation Managers to manage additional complexity, leading by example through our most ambiguous and challenging situations Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar's platform and delivery approach Exemplify Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity Required Skills & Experience Experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare technology implementations Experience working with large hospital systems and/or payers required; Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise required Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same Strong analytical skills a plus; fluency in, for example, Excel, Looker, Tableau, Salesforce, Smartsheets, etc. Intellectual curiosity; consistent desire to innovate and improve Inspires others to achieve company and individual goals Compensation Range and Benefits Salary Range*: $157,250 - $185,000 This role is also equity eligible This role offers a competitive benefits and wellness package *Subject to location, experience, and education #LI-REMOTE What do we offer to the ideal candidate? A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you For exempt employees: Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

The Director, Enterprise Value Based Reimbursement (VBR) Strategy serves as the enterprise-wide VBR strategy lead to all markets and lines of business. The Director will lead ongoing engagements with market leadership to build VBR strategy plans, collaborate with state partners around VBR strategy, and coordinate VBR program solutions for markets. Essential Functions: Support the development and execution of both enterprise-level and market-specific value-based reimbursement (VBR) strategies to enhance organizational alignment and effectiveness across various markets and lines of business. Collaborative with market leadership on VBR strategies that address specific requirements for Request for Proposals (RFPs), and continue collaboration post-RFP to build and implement effective VBR program plans. Partner closely with market leadership to ensure compliance with state-level VBR requirements and commitments by leveraging appropriate strategies and programs to meet regulatory expectations. Build strong, influential, and collaborative relationships with key internal stakeholders and external partners to shape and drive VBR program strategy. Lead discussions with healthcare providers and organizations that are instrumental in fostering enterprise-wide VBR partnerships. Continuously evaluate and adjust VBR programs to ensure they remain in alignment with enterprise objectives, enhancing their impact and relevance. Oversee the development and operationalization of policies, standards, benchmarks, performance metrics, and quality control mechanisms to ensure high standards in VBR strategy execution. Maintain up-to-date knowledge of regulatory changes and market-specific performance standards to guarantee compliance and ensure timely execution. Lead negotiations and contract discussions with healthcare providers identified as providing innovative care solutions that support a comprehensive national VBR approach. Provide leadership, mentorship, and professional development opportunities to staff, fostering a supportive environment that encourages growth and excellence in performance. Perform any other job related duties as requested. Education and Experience: Bachelor's degree in management, healthcare management or related field is required Master's degree is preferred Equivalent years of relevant work experience may be accepted in lieu of required education Five (5) years of experience in value-based reimbursement design, methodologies and/or VBR contracting, data analysis, reporting, or data support is required Three (3) years of Provider contracting or Provider relations is required Five (5) years of leadership/management experience is required Competencies, Knowledge and Skills: Proficient in Microsoft Office to include Word, PowerPoint, Access - advanced proficiency in Excel Excellent team facilitation skills High level of analytic skills for solving problems Excellent oral, written, and interpersonal communication skills Strong knowledge of Value Based Contracting methodologies and operations and/or experience in health care quality Knowledge of provider contracting and familiarity with provider network operations Critical listening and thinking skills Problem solving skills Attention to detail and work plan creation, implementation, and evaluation Business acumen and strategic thinking skills, yet able to execute tactically Strong relationship management skills and ability to maintain and build strong working relationships in a matrix environment Licensure and Certification:Working Conditions: General office environment; may be required to sit or stand for extended periods of time Up to 15% (Occasional) travel to attend meetings, trainings, and conferences may be required Compensation Range: $110,800.00 - $193,800.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-SW2

WHO ARE WE? We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY. ABOUT YOU You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement. Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations. KEY RESPONSIBILITIES Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards. Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise. Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards. Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies. Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence. Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently. Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals. CAPABILITIES + SKILLS REQUIRED Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role. Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies. Leadership: Proven ability to lead and manage technical teams effectively. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Innovation: Ability to drive innovation and continuous improvement in manufacturing processes. WHAT TO EXPECT DURING THE INTERVIEW PROCESS Initial video screen with a member of our Talent team Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team Round 2: 2-3 conversations with team or cross functional Ollies Final Round: Homework* *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs THE DETAILS LOCATION: Remote, USA HOURS: Full time, exempt (salary) MANAGER: Chief Product Officer PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. TRAVEL: up to 50% WHAT WE OFFER: An opportunity to work with an intelligent, inspiring, and extraordinarily fun team We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance 4 weeks PTO + paid holidays + 12 Mental Health Days per year 100% Paid parental leave, Fertility + Adoption Benefits Annual Bonus 401(k) plan with Employer Match Hybrid Work + Wellness + Cell Phone Stipends Free product And much more!

(Who are we? Why should you join us?) At eco ATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology. At eco ATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors Position Overview As Director, Technical Services you will lead efforts for operations excellence and develop plans for innovations in processes, hardware and software solutions to improve Kiosk network performance . You will establish methods, techniques, and assessment criteria and lead a high performance team of cross-functional resources to plan and deliver complex projects related to kiosk operations, and ensuring success in kiosk network uptime and performance outcomes. You will lead transformation efforts to restructure teams and work organization to improve process excellence and leverage the latest automation and artificial intelligence solutions. Key Responsibilities Direct the activities of multiple integrated departments under the kiosk operations function, including deployment of software/hardware products, third party resourcing, and manufacturing/remanufacturing Define departmental service levels for Kiosk Performance and Kiosk Optimization (manufacturing our kiosks with low costs/logistics, on-time deployment our kiosks, third party resource selection, statement-of-work negotiation, technical oversight/trade-offs, and risk management) Develop and manage KPIs to measure effectiveness and drive outcomes in conjunction with the leadership team Champion critical, creative solutions that improve kiosk productivity when partnering with stakeholders, including but not limited to: leverage 3rd party field/manufacturing resources, and drive cost improvement initiatives partner with Engineering, DevOps, Customer Care to quickly resolve kiosk network issues Lead and resolve field operational and maintenance issues to improve machine availability Define and maintain the standard for technical support case/call escalation procedures, kiosk dispatch trends, and budget control of third-party service visits Identify continuous improvement opportunities for Kiosk Uptime, and manage through multiple projects and timelines to ensure product deficiencies are addressed Build, engage and develop a high performing team; hold team accountable to all performance metrics Define and maintain standard operating procedures (SOP) and associated training programs Knowledge, Skills & Abilities Demonstrated strong leadership skills to manage a diverse group of technical and field services resources and delivering results. Demonstrated strong people management skills. Influence and reconcile multiple stakeholder views to drive business results Demonstrated strong analytical and critical thinking skills to quickly address kiosk issues e.g., electronics, mechanical engineering, camera optics, and resource management Demonstrated strong technical solution skills in software, hardware or both to lead efforts at innovation and incremental improvements, lead proof of concepts development and scaling of solutions to constantly drive machine performance and improve customer experience outcomes Demonstrated strong leadership at Incorporating industry-leading methodologies for machine performance management such as risk stratifications, reliability measurements, predictive analytics, forecasting, and AI-driven solutions to enhance performance and operational efficiency Demonstrated strong problem-solving skills to provide efficient, impactful, and cost effective solutions Advanced proficiency in analytics and visualization (Tableau, Power BI, Python) and understanding of the underlying technical platforms and systems (AWS, Snowflake, Google Cloud). Skilled in communicating effectively verbally and in writing, and presenting to senior leaderships Strong track record of experience and successes at leading network level operations and managing field support functions in a 24x7 operations. Cross functional mindset and ability to manage and influence diverse stakeholder groups with competing priorities Ability to grasp new concepts quickly and adapt accordingly Ability to multi-task in a highly complex, fast-paced environment Education & Experience Bachelor's degree in a technical field such as industrial engineering, mechanical engineering, software engineering or operations management. Master's degree would be preferred. 10+ years of management experience overseeing cross functional, technical teams that provide best practices for troubleshooting incidents 5+ years in data analysis, optimization and computing skills at developing and delivering automation solutions for operations Industry experience in mobile device, manufacturing, or consumer electronics highly preferred Travel 10% Salary: $195,000 - $210,000 + Bonus + Equity Options Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about eco ATM benefits here. This position may also be eligible for short-term and long-term incentives based on individual and company performance. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Here at eco ATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.