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Become A Director Of Program Services

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Working As A Director Of Program Services

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $75,000

    Average Salary

What Does A Director Of Program Services Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Director Of Program Services

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Director Of Program Services Career Paths

Director Of Program Services
Executive Director
Chief Executive Officer
8 Yearsyrs
Executive Director
10 Yearsyrs
Service Director
Operations Director
9 Yearsyrs
Service Director
9 Yearsyrs
Vice President
Senior Vice President
13 Yearsyrs
Vice President
6 Yearsyrs
Clinical Director
Clinical Services Director
11 Yearsyrs
Clinical Director
9 Yearsyrs
Operations Director
Operations Vice President
11 Yearsyrs
Chief Operating Officer
Founder And Chief Executive Officer
7 Yearsyrs
Chief Operating Officer
11 Yearsyrs
Clinical Services Director
Regional Director
9 Yearsyrs
Director Of Social Services
Director Of Admissions
7 Yearsyrs
Director Of Social Services
6 Yearsyrs
Interim Executive Director
11 Yearsyrs
Development Director
Development Vice President
10 Yearsyrs
Development Director
9 Yearsyrs
Director Of Residential Services
7 Yearsyrs
Interim Executive Director
Co-Owner
6 Yearsyrs
President
Executive Vice President
11 Yearsyrs
Director Of Health Services
Interim Director
10 Yearsyrs
Director Of Health Services
10 Yearsyrs
Director Of Senior Programs
Senior Director
13 Yearsyrs
President/Chief Executive Officer
Advisory Board Member
5 Yearsyrs
Senior Director
Chief Finance Officer
13 Yearsyrs
Community Relations Director
Director Of Sales And Marketing
9 Yearsyrs
Community Service Director
Communications Director
6 Yearsyrs
Community Relations Director
8 Yearsyrs
Community Service Director
5 Yearsyrs
Managing Director
Chief Marketing Officer
10 Yearsyrs
Managing Director
11 Yearsyrs
Director Of Residential Services
Director Of Case Management
11 Yearsyrs
Area Director
Regional Vice President
11 Yearsyrs
Area Director
8 Yearsyrs
Senior Vice President
Board Of Directors Member
8 Yearsyrs
Director Of Training
Director Of Human Resources
10 Yearsyrs
Founder And Executive Director
Owner And Chief Executive Officer
7 Yearsyrs
Founder And Executive Director
6 Yearsyrs
Director Of Training
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Chief Of Service 4.3 years
Program Director 3.3 years
Program Supervisor 3.1 years
Top Careers Before Director Of Program Services
Director 6.6%
Internship 5.9%
Counselor 3.8%
Manager 3.5%
Teacher 3.0%
Therapist 2.7%
Supervisor 2.5%
Instructor 2.4%
Top Careers After Director Of Program Services
Director 7.5%
Consultant 6.5%
Therapist 4.4%
Owner 3.2%

Do you work as a Director Of Program Services?

Average Yearly Salary
$75,000
View Detailed Salary Report
$38,000
Min 10%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$148,000
Max 90%
Best Paying Company
Ncs Pearson Inc.
Highest Paying City
Oakland, CA
Highest Paying State
Hawaii
Avg Experience Level
3.7 years
How much does a Director Of Program Services make at top companies?
The national average salary for a Director Of Program Services in the United States is $75,878 per year or $36 per hour. Those in the bottom 10 percent make under $38,000 a year, and the top 10 percent make over $148,000.

Real Director Of Program Services Salaries

Job Title Company Location Start Date Salary
Assistant Director, Research Programs and Services University of Central Florida Orlando, FL Mar 31, 2016 $171,829
Learning Services Director of Channel Programs NCS Pearson, Inc. New York, NY Jan 12, 2015 $126,900
Learning Services Director of Channel Programs NCS Pearson, Inc. New York, NY Dec 01, 2015 $126,900
Director, Programming Services Ascensi Consultancy, Inc. New York, NY Oct 01, 2010 $110,000
Program Director/Financial Services The Small Enterprise Education and Promotion (Seep Washington, DC May 01, 2011 $76,760
Assistant Director/Research Programs Services University of Florida Gainesville, FL Oct 01, 2011 $75,346
Director of Resident Services & SNF Programs American Baptist Homes of The West Oakland, CA Jul 02, 2011 $55,000
Social Service Program Director (Health and Social W. S. Group Corporation Alhambra, CA Sep 01, 2010 $42,360
Director of International Formation and Program Services Meadville Theological School of Lombard College Chicago, IL Sep 17, 2015 $42,000

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Top Skills for A Director Of Program Services

  1. Ensure Compliance
  2. Community Outreach
  3. Oversight
You can check out examples of real life uses of top skills on resumes here:
  • Developed and executed plans to ensure compliance with the Department of Education Program Integrity Regulations (State Authorization).
  • Supervised housing placement, transitional case management services, community outreach, HIV testing/counseling and discharge planning in city/state correctional facilities.
  • Developed and provided oversight and promoted awards, safety, Trailblazer mentor, publications, community service and certification programs.
  • Provided individual and group clinical supervision.
  • Developed and implemented internal Child Abuse Prevention educational program.

Director Of Program Services Demographics

Gender

Female

58.5%

Male

32.0%

Unknown

9.4%
Ethnicity

White

63.3%

Hispanic or Latino

14.7%

Black or African American

12.4%

Asian

6.1%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

58.2%

French

10.1%

German

7.6%

Italian

5.1%

Hebrew

2.5%

Mandarin

2.5%

Arabic

2.5%

Portuguese

1.3%

Chinese

1.3%

Dakota

1.3%

Yoruba

1.3%

Amharic

1.3%

Catalan

1.3%

Armenian

1.3%

Polish

1.3%

Hausa

1.3%
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Director Of Program Services Education

Schools

University of Phoenix

17.4%

Temple University

7.0%

Florida State University

6.1%

Walden University

5.7%

Fordham University

5.2%

Liberty University

5.2%

Columbia University

4.8%

University of Illinois at Chicago

4.8%

New York University

4.3%

Indiana University Bloomington

4.3%

Capella University

4.3%

University of Wisconsin Extension

3.9%

Virginia Commonwealth University

3.9%

University of Chicago

3.9%

Southern Connecticut State University

3.5%

Webster University

3.5%

University of North Carolina at Greensboro

3.0%

Michigan State University

3.0%

University of Maryland - University College

3.0%

Ohio State University

3.0%
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Majors

Business

16.9%

Social Work

15.8%

Psychology

10.4%

School Counseling

5.5%

Counseling Psychology

4.6%

Nursing

4.5%

Mental Health Counseling

4.4%

Education

4.3%

Human Services

4.2%

Public Administration

3.9%

Criminal Justice

3.5%

Management

3.2%

Sociology

2.9%

Educational Leadership

2.6%

Health Care Administration

2.5%

Elementary Education

2.5%

Human Resources Management

2.3%

Special Education

2.3%

Communication

1.9%

Public Health

1.8%
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Degrees

Masters

48.3%

Bachelors

29.0%

Other

9.8%

Doctorate

4.6%

Certificate

4.1%

Associate

3.6%

Diploma

0.3%

License

0.2%
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