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Director of programs and operations skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Xu Zhang Ph.D.,

Nina Woodard

Below we've compiled a list of the most critical director of programs and operations skills. We ranked the top skills for directors of programs and operations based on the percentage of resumes they appeared on. For example, 11.2% of director of programs and operations resumes contained oversight as a skill. Continue reading to find out what skills a director of programs and operations needs to be successful in the workplace.

15 director of programs and operations skills for your resume and career

1. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of programs and operations use oversight:

Performed oversight of performance specification and system analysis for design of new Radio Test Program products.
Developed funding proposals (including budget), supervised staff, evaluated project work, and provided fiscal oversight.

2. Project Management

Here's how directors of programs and operations use project management:

Provided project management for professional development training and certification programs by conducting quarterly audits to ensure staff met compliance regulations.
Oversee and coordinate facility maintenance and construction projects, project management as assigned.

3. Program Operations

Program operations refer to a series of planning, testing, and forecasting procedures for the functioning of the specific program. Budgeting, delegation, supervision, management, and evaluation are all vital to program operations.

Here's how directors of programs and operations use program operations:

Recommended and implemented procedures for client program operations.
Direct responsibility of the managers, supervisors, and union personnel supporting the Director of Program Operations.

4. Program Management

Here's how directors of programs and operations use program management:

Prepared financial forecasts, Program Management Plans and Status Reviews
Established and managed company Program Management Office.

5. Clinical Operations

Clinical operations caters to the administration of the drug development process by ensuring there is proper planning, appropriate conduct through the process, safety of patients and use of quality data. It also encompasses facilitating effective communication between the different study sites and sponsors of the drug process.

Here's how directors of programs and operations use clinical operations:

Directed and monitored the clinical operations.

6. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how directors of programs and operations use professional development:

Performed yearly staff evaluations which included professional development plans and recommendations.
Manage the professional development of direct reports including review and appraisals.

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7. Program Development

Program development refers to a road for developers to guide them on creating and developing viable community programs. Since it provides an action plan for the project, it is a continuous process that only ends with the program's full implementation.

Here's how directors of programs and operations use program development:

Coordinate program services, program development, and evaluation and quality improvement.
Ensured successful financial outcomes of all centers, talent development of 60 employees, program development, and program compliance.

8. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how directors of programs and operations use human resources:

Oversee a variety of human resources and administrative functions including recruiting, creating and delivering training and staff development.
Reported to Service Programming Director and managed department budget and human resources including full-time employees, contractors and volunteers.

9. Process Improvement

Here's how directors of programs and operations use process improvement:

Developed and implemented process improvements to proactively address corrective action requests from the customer.
Led process improvements for project accounting, shared service allocations, report metrics/utilization.

10. Strategic Direction

Here's how directors of programs and operations use strategic direction:

Experience interacting with senior leadership teams and providing strategic direction and period updates on program delivery.
Administered $22.5 million dollar budget, providing overall corporate-wide strategic direction, development of strategic alliances, and vendor/product selections.

12. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of programs and operations use business development:

Key leader among TriMedx organizations, supporting business development, marketing, and program implementation.
Supervised 2-4 business development staff tasked with conducting BD activities and compiling actionable reports.

13. Budget Management

Here's how directors of programs and operations use budget management:

Performed budget management functions associated with a $2.7 million annual budget.

14. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how directors of programs and operations use risk management:

Implemented effective safety and risk management program.
Provided oversite for facility maintenance, risk management and resource development including grants, fundraising and corporate sponsorships.

15. Strategic Plan

Here's how directors of programs and operations use strategic plan:

Provided strategic planning, ensured program fidelity, ensured staff training standards and personnel functions for early intervention/prevention programs.
Provided valuable input and recommendations for administrative policies, strategic plans, and implementation.

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What skills help Directors Of Programs And Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director of programs and operations resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What director of programs and operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Directors of programs and operations need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a director of programs and operations stand out to employers?

Michael Kraten Ph.D.

Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBA, Houston Baptist University

Short-term skills like data analytics establish college graduates as credible staff professionals. Long-term skills like critical thinking and persuasive communication can place graduates on long-term career paths to senior management.

What soft skills should all Directors of programs and operations possess?

Frank Lambert Ph.D.

Assistant Professor & Program Coordinator, Middle Tennessee State University

Graduates in librarianship should have a definite public service ethic as one of their primary soft skills. Librarianship is a rewarding career, but you will not get rich being one. However, people become librarians more often than not just based on that desire to serve. Being a team player is very helpful. You need to work with other professionals and paraprofessionals closely. Working well in a team environment is pretty much essential, regardless whether you are working at a public service desk or behind the scenes in a technical services department. Being open to learning new things is a great soft skill. If you thrive in environments where the only constant is change, then librarianship is a great career. Finally, if you like puzzles or solving problems, then librarianship is for you. You want to run towards challenging information-based problems to start working on them right away. There is nothing more satisfying than finding the answer to a complex and challenging information-based problem and seeing the gratitude on your patron's face.

Do you want to know more?

List of director of programs and operations skills to add to your resume

The most important skills for a director of programs and operations resume and required skills for a director of programs and operations to have include:

Oversight
Project Management
Program Operations
Program Management
Clinical Operations
Professional Development
Program Development
Human Resources
Process Improvement
Strategic Direction
Social Work
Business Development
Budget Management
Risk Management
Strategic Plan
Service Delivery

Customer Satisfaction
Direct Reports
Mental Health
Financial Performance
Shared Services
Medicare
CMS
Medicaid
Contract Management
Program Directors
Educational Programs
Product Development
Fiscal Management
On-Time Delivery
Business Processes
Business Operations

Contract Negotiations
Program Budget
KPI
Staff Training
Staff Development
Payroll
Technical Assistance
Facilities Management
Operational Processes
Community Agencies
Management System
FCC
Volunteer Recruitment
Community Organizations
Data Collection

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Director Of Programs And Operations Skills

Updated January 8, 2025

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