What does a director of property management do?
A director of property management oversees and directs the property management programs and projects of an organization. They take the lead in identifying and meeting the needs of different facilities, researching client and business opportunities, gathering and analyzing data from annual and monthly reports, coordinating with suppliers and contractors, and making significant decisions. They also participate in managing tenants, overseeing marketing procedures, and solving issues when any arise. Moreover, a director of property management sets goals, establishes timelines and guidelines, empowers employees, and implements company standards and policies.
Director of property management responsibilities
Here are examples of responsibilities from real director of property management resumes:
- Manage YARDI implementation, training, conversion and roll out.
- Manage several marketing sources, which includes but is not limit to Craigslist, Postlets, LINC program and local businesses.
- Coordinate and manage the global intellectual property portfolio, including creation of patent strategies for new technology developments.
- Manage, delegate and perform facility repairs, apartment renovations, preventive maintenance and inventory control utilizing CMMS program for maintenance.
- Conduct oversight of the preventative maintenance system and emergency preparedness procedures.
- Prepare monthly billing statements for overtime HVAC, utilities, engineering services, access card reprints, and duplicate keys.
- Implement collections and evictions process.
- Supervise managers and maintenance staff payroll.
- Conduct project-oriented periodic grounds maintenance including basic HVAC repair.
- Provide direction and oversight to coordinate warehouse, motor pool, maintenance and logistical service operations.
- Collect rental payments, resolve resident complaints/issues, enter rental payment data, and facilitate resident evictions.
- Key responsibility areas include portfolio management, financial administration, regulatory compliance, staff management, and resident services.
- Manage, delegate and perform facility repairs, apartment renovations, preventive maintenance and inventory control utilizing CMMS program for maintenance.
- Experience with LRO, MRI, Craigslist.
- Generate a comprehensive strategy that combines reductions in property amenities, staffing retention and adjustments, financial projections and marketing programs.
Director of property management skills and personality traits
We calculated that 11% of Directors Of Property Management are proficient in Real Estate, Portfolio, and Property Management. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Listening skills.
We break down the percentage of Directors Of Property Management that have these skills listed on their resume here:
- Real Estate, 11%
Managed and maintained 15 staff members of a California-based investment real estate Corporation managing both commercial and residential property complexes.
- Portfolio, 11%
Coordinated and managed the global intellectual property portfolio, including creation of patent strategies for new technology developments.
- Property Management, 7%
Negotiate with businesses/persons to ensure competitive prices for clients including janitorial services, general repairs, remediation painting and property management.
- Financial Reports, 6%
Managed vendors and tenants to negotiate contracts; prepared operating statements band reviewed monthly financial reports.
- Yardi, 4%
Processed all rental payments (Market/Tax Credit/Public Housing) utilizing YARDI Voyager to maintain resident ledgers.
- HVAC, 4%
Conducted project-oriented periodic grounds maintenance including basic HVAC repair.
Most directors of property management use their skills in "real estate," "portfolio," and "property management" to do their jobs. You can find more detail on essential director of property management responsibilities here:
Customer-service skills. One of the key soft skills for a director of property management to have is customer-service skills. You can see how this relates to what directors of property management do because "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." Additionally, a director of property management resume shows how directors of property management use customer-service skills: "generated sales for commercial real estate properties and provided exceptional customer service. "
Interpersonal skills. Many director of property management duties rely on interpersonal skills. "property, real estate, and community association managers interact with different types of people every day," so a director of property management will need this skill often in their role. This resume example is just one of many ways director of property management responsibilities rely on interpersonal skills: "position requires strong project management, excellent interpersonal skills, and the ability to troubleshoot and problem solve with decision-making responsibilities"
Listening skills. This is an important skill for directors of property management to perform their duties. For an example of how director of property management responsibilities depend on this skill, consider that "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a director of property management: "communicated with landlord regarding building and tenant issues scheduled contractors for maintenance issues. ".
Organizational skills. A big part of what directors of property management do relies on "organizational skills." You can see how essential it is to director of property management responsibilities because "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." Here's an example of how this skill is used from a resume that represents typical director of property management tasks: "managed broader organizational strategic needs for real estate development. "
Problem-solving skills. A commonly-found skill in director of property management job descriptions, "problem-solving skills" is essential to what directors of property management do. Director of property management responsibilities rely on this skill because "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." You can also see how director of property management duties rely on problem-solving skills in this resume example: "resolved tenant complaints, rent collections, and managed eviction process. "
Communication skills. Lastly, "communication skills" is an important element of what a director of property management does. Director of property management responsibilities require this skill because "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." This resume example highlights how director of property management duties rely on this skill: "maintained exceptional communication with tenants and hoa. "
The three companies that hire the most director of property managements are:
- WOOD Partners12 directors of property management jobs
- Ryan9 directors of property management jobs
- Marriott International4 directors of property management jobs
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Compare different directors of property management
Director of property management vs. Leasing consultant
A Leasing Consultant specializes in helping property owners secure tenants for their rental properties. Most of the responsibilities include coordinating with landlords to find suitable occupants, posting rental notices and advertisements on various platforms, and monitor the quality of every rental property. Furthermore, Leasing Consultants must ensure that the tenants will be able to uphold the leasing agreements by screening potential applications through particular requirements, evaluating and verifying the applicant's documentation, and negotiating the contract terms.
There are some key differences in the responsibilities of each position. For example, director of property management responsibilities require skills like "real estate," "portfolio," "financial reports," and "hvac." Meanwhile a typical leasing consultant has skills in areas such as "customer service," "data entry," "product knowledge," and "phone calls." This difference in skills reveals the differences in what each career does.
Leasing consultants tend to reach similar levels of education than directors of property management. In fact, leasing consultants are 4.3% less likely to graduate with a Master's Degree and 0.8% less likely to have a Doctoral Degree.Director of property management vs. Leasing agent
A leasing agent primarily works to assist and represent property owners when finding and managing tenants. They are in charge of advertising and promoting the properties in different areas or platforms, developing marketing strategies, coordinating with applicants, gathering their requirements, verifying the applicants' paperwork and references, and negotiating leasing terms. Moreover, a leasing agent also acts as the landlord because they serve as the tenants' point of contact regarding issues and concerns, conduct property inspections, and manage the properties' maintenance operations, coordinating with the owners regularly.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that director of property management responsibilities requires skills like "real estate," "portfolio," "financial reports," and "hvac." But a leasing agent might use other skills in their typical duties, such as, "customer service," "apartment homes," "process applications," and "property tours."
In general, leasing agents achieve similar levels of education than directors of property management. They're 4.7% less likely to obtain a Master's Degree while being 0.8% less likely to earn a Doctoral Degree.Director of property management vs. Leasing professional
A Leasing Professional is responsible for handling and coordinating with potential tenants for rental purposes. Leasing Professionals discuss the leasing terms and agreements with the clients, conduct property inspections, and identify possible repairs and renovations. They also evaluate the current market performance to negotiate pricing and payment procedures. A Leasing Professional must have excellent communication and organizational skills, especially in processing lease documents efficiently, responding to clients' inquiries and concerns, and adhering to state regulations and policies.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from director of property management resumes include skills like "real estate," "portfolio," "property management," and "financial reports," whereas a leasing professional is more likely to list skills in "customer service," "property tours," "work ethic," and "telephone calls. "
Most leasing professionals achieve a similar degree level compared to directors of property management. For example, they're 5.0% less likely to graduate with a Master's Degree, and 1.0% less likely to earn a Doctoral Degree.Director of property management vs. Building manager
Building managers are executives who oversee the maintenance and safety of properties and make sure that these properties comply with the organization's goals. The managers coordinate and manage the safety, security, and maintenance of the general building. They are tasked to supervise janitorial staff in cleaning the building. It is their responsibility to keep organized and clear records related to security issues and occupant complaints. They should be equipped with organizational skills, attention to detail, and communication skills.
Types of director of property management
Updated January 8, 2025
