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Director of quality skills for your resume and career

Updated January 8, 2025
7 min read
Director of quality example skills
Below we've compiled a list of the most critical director of quality skills. We ranked the top skills for directors of quality based on the percentage of resumes they appeared on. For example, 8.3% of director of quality resumes contained healthcare as a skill. Continue reading to find out what skills a director of quality needs to be successful in the workplace.

15 director of quality skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how directors of quality use healthcare:
  • Conducted ongoing Facilitator Training Workshops to prepare qualified individuals for team leadership Professional and Other Activities National Association for Healthcare Quality
  • Worked with clinical champions to establish organizational and financing models designed to improve healthcare delivery at the state level.

2. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how directors of quality use quality improvement:
  • Developed and recommended project plans, resource and capability needs, accountability measures and budget in alignment with quality improvement strategies.
  • Adjusted/delivered testing program to an organizational change, quality improvement and education/training initiative that gained acceptance from the AVP/CIO customer groups.

3. Patients

Here's how directors of quality use patients:
  • Impact of canine-assisted ambulation on hospitalized chronic heart failure patients' ambulation outcomes and satisfaction: a pilot study.
  • Conducted quality assurance reports for inpatient detox patients and outpatients.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of quality use oversight:
  • Implemented re-engineered TP Business Review process that improved effectiveness of management review and oversight of enterprise system health.
  • Provide centralized corporate oversight of all investigations and development of comprehensive corrective actions to insure regulatory compliance.

5. Patient Safety

Here's how directors of quality use patient safety:
  • Coordinate facility wide robust process improvement activities to maximize quality, ensure patient safety and promote operational efficiency and effectiveness.
  • Developed alarms policy to align with Joint Commission National Patient Safety Goals along with education modules and roll out implementation.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors of quality use continuous improvement:
  • Led corporate wide cost of quality initiatives including total preventative maintenance, standardization, and problem solving and continuous improvement training.
  • Mentored and coached Quality Engineers and Scientists in production related issue investigations, process validation, stop/resume shipments and continuous improvement.

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7. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how directors of quality use performance improvement:
  • Orchestrated Quality and Performance Improvement division including IR clinical registry operations, all quality related initiative and supervised 2 direct reports.
  • Oversee all aspects of hospital-wide performance improvements to improve patient satisfaction including guest relations program and teaching the professional staff.

8. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how directors of quality use data collection:
  • Completed data collection and statistical analysis for several hundred consumers receiving services in six-county region through Pennsylvania Office of Mental Retardation.
  • Initiated Sales in Market segment data collection, resulting in targeted advertisement and relevant promotions.

9. Process Improvement

Here's how directors of quality use process improvement:
  • Delivered executive-level management and direction of Quality Management Division, including leading marketing and business development activities and process improvement strategies.
  • Identify and implement process improvements utilizing Six Sigma methodologies, gap analysis, pattern recognition, and/or other appropriate techniques/systems.

10. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how directors of quality use patient care:
  • Provided forums to address cross population/department/service quality management issues related to patient care, professional practice, education, and research.
  • Monitored the effectiveness of services and made recommendations for improvements and developed training protocols for patient care safety.

11. ISO

Here's how directors of quality use iso:
  • Developed and delivered a quality system enabling 15 locations to gain ISO 9001 for manufacturing operations and 17025 laboratory certifications.
  • Directed overall quality system improvements in an ISO 9001 registered custom component and label company supplying several industries.

12. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how directors of quality use sigma:
  • Deployed Six Sigma methodologies to Europe, Mexico and South America identifying and implementing improvements that were necessary to strengthen efficiency.
  • Exercised Lean Six Sigma methodologies and quality principles to analyze and resolve issues in business processes both efficiently and effectively.

13. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how directors of quality use risk management:
  • Monitored and submitted all hospital regulatory requirements related to quality and risk management while maintaining infection control responsibilities.
  • Developed and monitored unit/department specific QA/QC plans, HACCP/risk management team initiating appropriate action to improve outcomes.

14. Project Management

Here's how directors of quality use project management:
  • Implemented project management outlines for product development with our manufacturing partners to ensure a comprehensive approach to product development.
  • Supported the organization in meeting or exceeding quarterly and annual forecasts through successful project management and resource planning.

15. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how directors of quality use cms:
  • Prepare monthly and quarterly reports, action plans CMS, CYFD, CPS, Joint Commission, and Loss Control.
  • Directed RN team for International members (government and civilian)* Developed policies to ensure compliance with CMS guidelines.
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List of director of quality skills to add to your resume

Director of quality skills

The most important skills for a director of quality resume and required skills for a director of quality to have include:

  • Healthcare
  • Quality Improvement
  • Patients
  • Oversight
  • Patient Safety
  • Continuous Improvement
  • Performance Improvement
  • Data Collection
  • Process Improvement
  • Patient Care
  • ISO
  • Sigma
  • Risk Management
  • Project Management
  • CMS
  • Corrective Action
  • Regulatory Compliance
  • Quality Management System
  • Medicaid
  • Data Analysis
  • Quality Standards
  • Product Quality
  • Customer Service
  • FDA
  • QA
  • Infection Control
  • Quality Issues
  • Direct Reports
  • Lean Six Sigma
  • Regulatory Agencies
  • Supplier Quality
  • Quality Metrics
  • Healthcare Administration
  • Customer Satisfaction
  • Peer Review
  • GMP
  • HEDIS
  • CAPA
  • Quality Program
  • Internal Audit
  • Quality Operations
  • Home Health
  • R
  • Rehabilitation
  • QC
  • CFR
  • OSHA
  • Process Control
  • FMEA
  • Lean Manufacturing

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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