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Become A Director Of Quality Management

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Working As A Director Of Quality Management

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $120,000

    Average Salary

What Does A Director Of Quality Management Do At Amerihealth Caritas

* The primary purpose of the job is to be responsible and accountable for the successful, ongoing development, refinement, implementation, measurement, ongoing quality improvement and effectiveness of the Health Plan’s, Line of Business or Product’s Quality Management Program.
* Works directly with Senior Executives to plan, organize and direct the identification, prioritization and implementation of strategic projects that improve financial, service and clinical outcomes for the Plan, LOB or Product Line.
* Additionally, the position is responsible and accountable for ongoing maintenance of the Plan’s compliance with state regulations and NCQA/URAC and other appropriate standards for activities related to Quality, Care Management and Utilization Management.
* This includes credentialing/re-credentialing activity, delegation oversight, quality of care investigations as well as the corresponding inter- and intra-departmental coordination, communication, and education.
* The Director of Quality Management provides primary oversight and responsibility for the Plan’s, Line of Business or Product Line’s Quality and Medical Management Committee structure and support.
* In addition, the Director of Quality Management provides functional support to the Network Management, Informatics, Information Solutions, Care Coordination, Utilization Management, and Public Affairs departments to integrate Quality Management initiatives and goals with organizational programs.
* The Director, Quality Management plays an active role in the dissemination of the Quality Management best practices throughout the AmeriHealth Family of Companies and assists with new business opportunities and implementation

What Does A Director Of Quality Management Do At HCA, Hospital Corporation of America

* _
* Duties for this position included but are not limited to the following:
* Promote a culture that is positive, that values individual strengths, takes risks, and is committed to optimal patient care, and compliance with regulatory standards.
* Facilitate the growth of hospital knowledge regarding quality and high reliability, including the dissemination and implementation of “best practices” across the facility.
* Support facility-wide standardization in targeted process improvement initiatives, and evaluate success through pre-established criteria and measurement tools.
* Support division-wide standardization of process improvement initiatives through facility adoption and implementation.
* Assist with proactive patient safety activities to help create facilities that are high reliability organizations, as reflected in reduced errors, elimination of unsafe processes, and increased involvement of staff and physicians toward a culture of safety.
* Performs regular analysis of facility quality and risk performance data, and plans steps based on data analysis for ongoing improvement.
* Responsible for reporting of data to approved third parties, such as Leapfrog, NCDR & STS databases, etc.
* Lead and/or support clinical process improvement teams as needed to achieve quality and performance improvement goals.
* Collaborates with clinicians and other staff in developing and implementing processes to drive improvement and to comply with regulatory standards.
* Responsible for the ongoing review, revision, and implementation and/or adoption of relevant policies and procedures, plans, and manuals as appropriate.
* Serve as a regulatory resource (in addition to FVPQ) regarding state and federal regulations and standards, including but not limited to CMS, TJC, and CDC.
* Stay current with NQF, AHRQ, Leapfrog, IHI and other quality performance initiatives.
* Executes special projects and other duties as assigned

What Does A Director Of Quality Management Do At Celgene

* Support cross-functional colleagues in the development of responses for internal system audits and regulatory inspections that address identification of actual root cause and improvements needed to support preventing finding in future
* Lead a group of process and system owners in reviewing quality oversight data related to critical processes to identify gaps in standards, procedures and technologies that are a risk to clinical trial quality
* Work with cross-functional leadership to develop, prioritize and implement plans based on the prospective data to reduce/mitigate risk to clinical trial quality
* Participate in and/or lead forums and process improvement/system initiatives related to critical to quality processes within the Sponsor Responsibilities such as essential document management, data management, trial management, investigational product management, etc.
* Partner with process owners to identify process controls needed that enable assessment of impact by all owners, appropriate training is prepared for individuals with roles and effective measures are in place to help monitor process adequacy and compliance

What Does A Director Of Quality Management Do At CMC ICOS Biologics Inc.

* Manage and maintain GMP Quality System consistent with regulatory requirements and industry best practices
* Design and maintain Quality Systems for GMP Deviations, CAPA, Product Complaint, and Change Management programs.
* Manage Quality System Reporting
* Develop and maintain Quality System Metrics
* Administer Quality Management Review program
* Ensure continuous improvement of Quality Systems
* Support Regulatory and Client Audits
* Proactively address GMP compliance concerns and resolve problems
* Work on complex problems that involve groups outside of QA as well as clients
* Partner with other departments/groups for corrections and problem solving
* Review and approve deviations and corrective actions
* Participate in GMP-related problem resolution
* Provides direct supervision to exempt employees and/or skilled nonexempt employees
* Establish departmental goals and priorities, assign tasks and projects to staff
* Use best practices in training development and coaching
* Performance appraisals
* Represent QS department in cross-functional teams
* Participate in and facilitates teams supporting regulatory inspection readiness
* Other duties as assigned

What Does A Director Of Quality Management Do At BD (Becton, Dickinson and Company)

* Lead global Supplier Quality network as well as the business unit and associates toward the effective promotion and alignment of organizational goals to the company’s mission and vision
* Effectively navigate and lead through the challenges of change and establish global stakeholder engagement focused on win-win solutions
* Continuously evaluate progress toward objectives adapting them to meet customer and business needs
* Pursue and actively manage key stakeholder relationships that support the broader strategy that are impacted by plant/business/function objectives
* Manage customer impacting issues; prioritizing quality and compliance minded solutions that uphold the company and its standards
* Maintain positive and cooperative communication and collaboration with all levels of employees, customer, contractors and vendors
* Perceived as thought leader possessing subject matter expert knowledge of global regulations
* Significantly contribute to development of local and/or global strategies
* Accomplishes tasks through influence of highly experienced professional specialists or manager
* Build an influential and effective network and communication with leadership team members for identifying quality improvement opportunities to evaluate, propose and implement new processes and technologies to optimize efficiencies
* Establish the strategy for global supplier quality management, including developing, implementing and driving continuous improvement for BD’s Global SQM Program
* Coordinate, document, and ensure the implementation of BD’s standards regarding SQM Framework, including: supplier identification and selection; supplier evaluation and approval; supplier performance monitoring and supplier relationship management.
* The standards will serve as a framework or regulatory compliance and business optimization in accordance with the established supplier quality management strategy
* Oversee and coordinate the global supplier audit program and annual supplier audit plan, including suppliers incorporated though acquisition activity
* Work with business, regional, and plant quality representatives to drive supplier management programs across the globe
* Develop and coordinate the use of a database for the management and tracking of supplier information (e.g.
* Approved Supplier List) and monitoring of supplier performance (e.g. scorecards)
* Develop and implement appropriate reporting metrics, structure and schedule -- Review and maintain supplier quality metrics for management review.
* React appropriately in a timely manner to correcting top quality issues
* Provide operational due diligence assistance in the assessment (operational management, technology, product and process), certification, and performance improvements of suppliers
* Partner with BD Procurement on the execution and continuous improvement of the BD Supplier Management program, including tactical support and problem-solving initiatives with suppliers
* Ensures monitoring of watch lists and regulatory notices of field action for BD’s suppliers
* Own corporate level procedures for company-wide supplier management processes

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How To Become A Director Of Quality Management

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.


Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.


Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Director Of Quality Management jobs

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Director Of Quality Management Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Portuguese

  • Chinese

  • Romanian

  • Cherokee

  • Carrier

  • Russian

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Director Of Quality Management

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Real Director Of Quality Management Salaries

Job Title Company Location Start Date Salary
Director, Quality and Regulatory Affairs Management Carefusion Resources, LLC Palm Springs, CA Jun 07, 2015 $183,516
Director, Quality Management Kvaerner Americas Inc. Houston, TX Oct 25, 2011 $160,000
Director, Quality Management Aker Solution Americas, Inc. Houston, TX Oct 01, 2011 $160,000
Director, Quality Assurance/Risk Management ATOS Origin, Inc. Plano, TX Sep 26, 2010 $155,000
Director of Quality Management Shaw Services, LLC Charlotte, NC Jan 12, 2016 $153,000 -
Director, Quality Assurance/Risk Management ATOS Origin, Inc. Plano, TX Sep 26, 2010 $150,000
Director of Quality Management Chicago Bridge &Amp; Iron Company (Delaware) The Woodlands, TX Feb 27, 2015 $147,784 -
Associate Director-Quality Management Saama Technologies, Inc. Campbell, CA Sep 24, 2016 $141,000
Senior Director, Total Quality Management Burger King Corporation Miami, FL Dec 01, 2013 $140,000
Associate Director, Quality Management Genzyme Corporation Framingham, MA Feb 05, 2016 $139,610 -
National Director of Quality & Accreditation Manag Aids Healthcare Foundation Los Angeles, CA Jan 01, 2010 $120,000
Director of Quality Management Ltach Columbus Ltach, LLC Newark, NJ May 02, 2016 $110,198
Director of Quality Management Vets Plus Inc. Menomonie, WI Aug 02, 2015 $100,000
Director of Quality Control Management Thyssenkrupp Stainless USA, LLC Calvert, AL Jul 01, 2012 $100,000 -
Director-Quality Management Hartford Fire Insurance Company Pleasanton, CA May 04, 2012 $85,000
Director, Quality Management AMD Health Care Services, Inc. Los Angeles, CA Nov 16, 2009 $83,271 -
Director, Quality Management AMD Health Care Services, Inc. Los Angeles, CA Dec 15, 2009 $83,271 -

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Top Skills for A Director Of Quality Management


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Top Director Of Quality Management Skills

  1. Quality Management
  2. Risk Management
  3. Regulatory Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Ensured company met requirements of Quality Management System according to defined international standards.
  • Provide Quality/Risk Management education and training to medical staff, hospital staff, and governing body.
  • Provided senior management with updates on the status of all quality assurance and regulatory compliance issues and recommendations for corrective action.
  • Provided oversight for medical peer review, credentialing, quality and the patient safety program.
  • Worked with Directors on departmental Continuous Quality Improvement projects.

Top Director Of Quality Management Employers

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