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Director of quality management skills for your resume and career

Updated January 8, 2025
6 min read
Director of quality management example skills
Below we've compiled a list of the most critical director of quality management skills. We ranked the top skills for directors of quality management based on the percentage of resumes they appeared on. For example, 11.1% of director of quality management resumes contained quality management as a skill. Continue reading to find out what skills a director of quality management needs to be successful in the workplace.

15 director of quality management skills for your resume and career

1. Quality Management

Quality Management is the process of supervising and ensuring that the production of goods and delivery of services to customers are up to the best standards in an organization or company. The process is divided into four main parts which include quality control, quality assurance, quality planning, and quality improvement. Quality management ensures that quality is maintained all through the processes of an organization from production down to customer service and after-sale services.

Here's how directors of quality management use quality management:
  • Established quality management function that reviewed/maintained procedures, conducted internal/ external process audits, analyzed audit trends and provided regulatory/compliance training.
  • Presented quality management and performance improvement reports to numerous hospital committees including the Board of Directors and Medical Executive Committee.

2. Patients

Here's how directors of quality management use patients:
  • Facilitated the establishment, and implementation of a departmental culture that is responsible to patients and families to promote customer satisfaction.
  • Devised method to round on patients and discharged members to increase customer satisfaction and instituted waiting room announcements.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how directors of quality management use patient care:
  • Developed a Hospital-wide Performance Improvement Program that focuses on improving patient care, Patient satisfaction and promotes effectiveness of hospital services.
  • Developed, evaluated and implemented department and patient care policies and procedures including goals and objectives.

4. Patient Safety

Here's how directors of quality management use patient safety:
  • Promoted safety by implementing standardized approach for evaluating serious safety events, resulting in timely action plans and enhancing patient safety.
  • Directed organizational activities related to Quality, Performance Improvement, Risk Management, Patient Safety, Patient Satisfaction, and Accreditation.

5. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how directors of quality management use risk management:
  • Implemented electronic tracking and data base systems for risk management and performance improvement activities to increase efficiency and effectiveness of programs.
  • Perform clinical risk management functions including investigation, monitoring, documentation & reporting on care, service and customer satisfaction issues.

6. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of quality management use oversight:
  • Managed Westminster Counseling Services, an outpatient office of ACMHC, including budgetary oversight and supervision of clinical and administrative staff.
  • Provided oversight and coordination for quality assurance including Peer Review, Physician Profiling, Hospital-wide indicators and Department of Health Indicators.

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7. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how directors of quality management use infection control:
  • Directed rehab facility functions for quality, risk, education, infection control, and employee health at both facilities.
  • Led all aspects of quality assurance, including performance improvement, Medical Staff Peer Review Committees and Infection Control Committee.

8. Rehabilitation

Here's how directors of quality management use rehabilitation:
  • Combined 333 acute care beds including behavioral health, acute rehabilitation hospital system.
  • Provided full nursing services at various skilled short-term rehabilitation and long-term care facilities throughout Connecticut as a staff relief RN.

9. Management Program

A Management program is a program that educate participants with the right skills needed to manage their businesses, manage people effectively, and execute projects. Management program comes in different fields, but the most popular and generic of them all is the business management program which is followed by project management. There's also a special faculty in the university that offers a wide range of management programs for students up to postgraduate levels.

Here's how directors of quality management use management program:
  • Developed quality dashboards to support disease management programs and initiatives identified by leadership of the organization.
  • Integrated quality assessment, utilization review, and case management programs into a collaborative practice model.

10. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how directors of quality management use cms:
  • Facilitated a successful CMS survey through acting as a main contact person during the survey and educating staff on regulatory compliance.
  • Developed the organization's quality improvement program in accordance with regulations by the Centers for Medicare and Medicaid (CMS).

11. Data Analysis

Here's how directors of quality management use data analysis:
  • Acted as change agent utilizing performance improvement data analysis and external drivers to steer continuous improvement initiatives.
  • Created PowerPoint presentations and data analysis charts to support programming recommendations and process improvements.

12. Process Improvement

Here's how directors of quality management use process improvement:
  • Directed and coordinated multiple, simultaneous Business Process Improvement and Cost of Quality projects using cross-functional teams and quality improvement techniques.
  • Increased revenue $10M by identification/implementation of process improvement involving transmitting orders despite records indicating customer was with AT&T.

13. Regulatory Agencies

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how directors of quality management use regulatory agencies:
  • Authored CAPA's and submitted to regulatory agencies and incorporation of objectives into annual strategic planning process.
  • Implemented compliance with accrediting and regulatory agencies.

14. Healthcare Administration

Here's how directors of quality management use healthcare administration:
  • Serve as facility liaison to regulatory and accreditation agencies such as Joint Commission and AHCA (Agency for Healthcare Administration).

15. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how directors of quality management use performance improvement:
  • Facilitated interdisciplinary performance improvement teams.
  • Organized monthly interdisciplinary Quality Assurance Performance Improvement meetings and quarterly Organizational Improvement, Medical Executive, and Governing Board Committees meetings.
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List of director of quality management skills to add to your resume

Director of quality management skills

The most important skills for a director of quality management resume and required skills for a director of quality management to have include:

  • Quality Management
  • Patients
  • Patient Care
  • Patient Safety
  • Risk Management
  • Oversight
  • Infection Control
  • Rehabilitation
  • Management Program
  • CMS
  • Data Analysis
  • Process Improvement
  • Regulatory Agencies
  • Healthcare Administration
  • Performance Improvement
  • Quality Improvement
  • Medicaid
  • Continuous Improvement
  • Clinical Quality
  • Continuous Quality
  • Regulatory Compliance
  • Data Collection
  • Direct Reports
  • Management System
  • Quality Program
  • Quality Care
  • Accreditation Standards
  • RCA
  • QA
  • QMS
  • Sigma
  • TJC
  • Regulatory Standards
  • JCAHO
  • Lean Six Sigma
  • FDA
  • Management Activities
  • CQI
  • NCQA
  • Employee Training
  • CAPA
  • FMEA
  • HEDIS
  • Utilization Management
  • ISO
  • Infection Prevention
  • Social Work
  • Quality Metrics
  • Health Plan

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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