What does a director of quality management do?
The job of a director of quality management is to lead and direct the quality management activities of an organization. Your duties include assisting in the development, presentation, and monitoring of internal initiatives and measures, coordinating clinical outcomes tracking and reporting, and designing and implementing quality improvement studies. Additionally, as the quality management director, you will be responsible for leading the clinical pathways, including aftercare agencies, and conducting membership surveys. You will also be responsible for developing strategic plans to improve quality within the organization.
Director of quality management responsibilities
Here are examples of responsibilities from real director of quality management resumes:
- Champion organization through a total of seven NCQA accreditation reviews achieving the highest level of accreditation on multiple reviews.
- Lead executive team in the development of an information technology architecture and strategic plan align with corporate strategy and operating goals.
- Facilitate a successful CMS survey through acting as a main contact person during the survey and educating staff on regulatory compliance.
- Train SharePoint support staff and users on the use; and out of the box customizations available in SharePoint.
- Oversee abstractions for core measures and reports data to the CIHQ and CMS as required in compliance with NCQA guidelines.
- Serve as business lead for cross-functional project team that implement technology tools for ROI analysis of contract performance and rebate investments.
- Initiate organization wide ICD-10 readiness assessment.
- Implement procedures for improvement and enhancement across state and Medicaid contracts.
- Develop protocol and policies to ensure Medicaid recipients receive appropriate wellness care.
- Design auditing/instructional tools and train primary care and specialist physicians to insure accurate documentation and CPT coding.
- Devise method to round on patients and discharge members to increase customer satisfaction and institute waiting room announcements.
- Conduct oversight audits to sub-delegate organizations for utilization management, credentialing, customer service activities and claims processing.
- Facilitate the establishment, and implementation of a departmental culture that is responsible to patients and families to promote customer satisfaction.
- Provide oversight in technical design reviews of software and application development projects to ensure compliance with department and agency technical strategies.
- Ensure HIPAA compliance with in-coming or outgoing mail, fax, or by telephone communication.
Director of quality management skills and personality traits
We calculated that 11% of Directors Of Quality Management are proficient in Quality Management, Patients, and Patient Care. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Directors Of Quality Management that have these skills listed on their resume here:
- Quality Management, 11%
Established quality management function that reviewed/maintained procedures, conducted internal/ external process audits, analyzed audit trends and provided regulatory/compliance training.
- Patients, 7%
Facilitated the establishment, and implementation of a departmental culture that is responsible to patients and families to promote customer satisfaction.
- Patient Care, 6%
Developed a Hospital-wide Performance Improvement Program that focuses on improving patient care, Patient satisfaction and promotes effectiveness of hospital services.
- Patient Safety, 6%
Promoted safety by implementing standardized approach for evaluating serious safety events, resulting in timely action plans and enhancing patient safety.
- Risk Management, 5%
Implemented electronic tracking and data base systems for risk management and performance improvement activities to increase efficiency and effectiveness of programs.
- Oversight, 4%
Managed Westminster Counseling Services, an outpatient office of ACMHC, including budgetary oversight and supervision of clinical and administrative staff.
"quality management," "patients," and "patient care" are among the most common skills that directors of quality management use at work. You can find even more director of quality management responsibilities below, including:
Interpersonal skills. The most essential soft skill for a director of quality management to carry out their responsibilities is interpersonal skills. This skill is important for the role because "industrial production managers must have excellent communication skills to work well other managers and with staff." Additionally, a director of quality management resume shows how their duties depend on interpersonal skills: "have a good understanding of sdlc best practices and strong interpersonal, written and verbal communication skills. "
Problem-solving skills. Another essential skill to perform director of quality management duties is problem-solving skills. Directors of quality management responsibilities require that "production managers must identify and address problems that arise." Directors of quality management also use problem-solving skills in their role according to a real resume snippet: "resolved complaints related to patient care issues. "
Leadership skills. For certain director of quality management responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a director of quality management rely on this skill, as "to keep the production process running smoothly, industrial production managers must motivate and direct employees." For example, this snippet was taken directly from a resume about how this skill applies to what directors of quality management do: "provided leadership for hedis project and hcfa review. "
The three companies that hire the most director of quality managements are:
- KPMG LLP23 directors of quality management jobs
- Select Medical16 directors of quality management jobs
- Select Specialty Hospital12 directors of quality management jobs
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Compare different directors of quality management
Director of quality management vs. Quality assurance director
The job of a quality assurance (QA) director is to oversee all QA functions across the company. Your duties typically include working closely with other department heads to deliver high-quality products on time, hiring managers and analysts, and establishing and maintaining a quality system to make sure that company guidelines and regulatory standards are met. Additionally, you will be responsible for ensuring quality by monitoring, appraising job results, and planning. You are also expected to maintain technical and professional knowledge by reviewing professional publications, participating in professional associations, and attending workshops.
While similarities exist, there are also some differences between directors of quality management and quality assurance director. For instance, director of quality management responsibilities require skills such as "quality management," "patient care," "patient safety," and "infection control." Whereas a quality assurance director is skilled in "quality standards," "test automation," "scrum," and "product quality." This is part of what separates the two careers.
Quality assurance directors tend to make the most money working in the professional industry, where they earn an average salary of $161,774. In contrast, directors of quality management make the biggest average salary, $127,126, in the technology industry.On average, quality assurance directors reach lower levels of education than directors of quality management. Quality assurance directors are 5.8% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Director of quality management vs. Quality supervisor
A quality supervisor is an individual who manages and implements the quality assurance and control systems of a company to ensure the proper execution of products and customer satisfaction. Quality supervisors oversee a team of quality control analysts and train them on the latest product standards. They must make sure that customers are pleased with the finished product by communicating with them and setting realistic expectations. Quality supervisors must also provide reports on quality metrics to the other members of the management team.
In addition to the difference in salary, there are some other key differences worth noting. For example, director of quality management responsibilities are more likely to require skills like "quality management," "patients," "patient care," and "patient safety." Meanwhile, a quality supervisor has duties that require skills in areas such as "quality standards," "food safety," "product quality," and "quality issues." These differences highlight just how different the day-to-day in each role looks.
On average, quality supervisors earn a lower salary than directors of quality management. Some industries support higher salaries in each profession. Interestingly enough, quality supervisors earn the most pay in the automotive industry with an average salary of $73,685. Whereas directors of quality management have higher pay in the technology industry, with an average salary of $127,126.Average education levels between the two professions vary. Quality supervisors tend to reach lower levels of education than directors of quality management. In fact, they're 14.0% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Director of quality management vs. Quality assurance administrator
A quality assurance administrator oversees the daily operations of the QA branch of a company. The QA team's main task is to ensure all products or services provided by the company meet the standards prescribed by management and customer feedback. Aside from this, the QA team makes sure that all company output meets government standards, policies, and regulations. The quality assurance administrator must handle all personnel under the department effectively and accomplish each daily task consistently.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from director of quality management resumes include skills like "quality management," "patients," "patient care," and "patient safety," whereas a quality assurance administrator is more likely to list skills in "data entry," "quality audits," "quality system," and "access database. "
Quality assurance administrators earn the best pay in the manufacturing industry, where they command an average salary of $57,225. Directors of quality management earn the highest pay from the technology industry, with an average salary of $127,126.quality assurance administrators typically earn lower educational levels compared to directors of quality management. Specifically, they're 14.1% less likely to graduate with a Master's Degree, and 2.4% less likely to earn a Doctoral Degree.Director of quality management vs. Quality assurance engineering manager
Quality Assurance Engineering Managers require up to five years in any related field and one to three years of supervisory experience, and a healthy and developed set of skills including math, leadership, and crucial thinking. Those who choose this career option can expect an annual salary between $80K and $141K. Their responsibilities involve the development and safeguarding of quality standards for production companies and staff management, production process oversight, data analysis, and strategy planning to ensure higher product quality.
Types of director of quality management
Updated January 8, 2025
