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Become A Director Of Residential Services

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Working As A Director Of Residential Services

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $63,530

    Average Salary

What Does A Director Of Residential Services Do At Graham Windham

* Supports the mission, vision, and philosophy of Graham Windham.
* Complies willingly with all organizational policies and procedures.
* Ensures all staff are also compliant with policies and procedures.
* Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
* Supports and facilitates positive interaction with others by supporting Graham’s Pillars (Respect, Grow, Thrive, Lead).
* Position Specific Duties and Responsibilities:
* Essential Duties:
* Responsible for the day to day program 24/7, 365 days a year.
* This includes all program components except allocated school time.
* Ensures parents and families are integral program partners.
* Develops youth activities and programming that helps youth build skills.
* Expects Collaborative Problem Solving to be the way staff work with youth.
* Is fully involved in the implementation process and fidelity to the model.
* Responsible for youth behavior management and the development/maintenance of a safe and supportive living/teaching/learning environment.
* Responsible for all program staff development.
* Provides coaching and supervision for five Cottage Managers.
* Ensures regulatory compliance.
* Is expected to set a positive tone and work with colleagues to build a culture that is supportive and engaging of youth
* Carries out progressive coaching when staff are not meeting basic responsibilities and celebrates staff who excel in their positions.
* Monitors and continues to develop systems to promote youth responsibility for their own behavior and to encourage a positive peer culture.
* Conducts appropriate follow-up investigations on critical incidents involving cottage residents and/or staff.
* Leads multidisciplinary team meetings and works collaboratively to ensure positive outcomes for youth, staff, and families.
* Related Duties:
* Provides Campus-wide coverage as assigned and is actively involved in monitoring and enforcing the norms and expectations on Campus at all times.
* Demonstrates involvement in Campus-wide initiatives in order to develop a structured, safe and productive program.
* Promotes the Continuous Quality Improvement (CoQI) process by identifying opportunities for process improvement and providing data for outcome measure reporting as needed.
* Generates correspondence, administrative reports and related documentation as assigned.
* Attends and participates in administrative/staff/committee meetings as assigned.
* Facilitates other projects as assigned.
* Within departmental parameters, exhibits customer service, decision-making and problem-solving skills.
* Effectively prioritizes and coordinates job tasks for maximum productivity.
* Serves on the Campus Leadership Team and participates in the agency-wide Director’s meetings

What Does A Director Of Residential Services Do At SCO Family of Services

* 1. Collaborate in identifying potential candidates for admission, screening and placement of individuals.
* Serve as a liaison with families, providing support and assistance throughout the screening and placement process.
* Provide leadership and oversight, including Program Coordinators, Maintenance, Residential Management, and Direct Support Professionals.
* Interview and hire staff; conduct observations and evaluations within agency guidelines
* Build relationships with the community to provide vocational, recreational, athletic, and community inclusion opportunities for the individuals served.
* Maintain the programs within budgetary guidelines.
* Ensure that a comprehensive treatment plan is developed for each individual, that staff are properly trained in the implementation of the treatment plan, and that all requisite documentation and data are collected, analyzed, and formulated.
* Collaborate with the Quality improvement/Staff Development Department to ensure that the programs operate within regulatory and agency standards.
* Oversee duties of administrative and clerical staff, including maintenance of complete and up-to-date confidential resident files, personnel files, and regulatory documentation.
* Oversee the maintenance of the physical plant and grounds to ensure that the facility is maintained to optimal standards.
* Oversee the fiscal operation of the program, including individuals’ personal funds, within regulatory and agency policies and procedures.
* Ensure provision of on-going staff development and training; encourage professional growth for staff
* Develop long-range plans for residents, including future planning, transition planning, and move to less restrictive environments.
* Participate in development of new programs, including response to Requests for Proposals, site selection, liaison with the regional office of OPWDD, screening and selection of individuals, and details of bringing the projects to certification
* Provide back-up to the Program Director of Residential, including on-call responsibilities, as required and requested.
* Responsible for reporting all incidents utilizing the chain of command and to appropriate oversight agencies including the Justice Center and OPWDD, as per policy and procedure.
* Responsible for oversight of program incident reports to ensure accuracy, timely submission and development of protective measures needed to ensure the safety and well-being of individuals served post incidents.
* Will serve as representative of department at Incident Review Committees.
* Serve on various departmental committees as requested (e.g.
* Human Rights and Safety Committees).
* May serve as chairperson in absence of Director.
* In absence of program management will assume all managerial responsibilities as needed for assigned programs.
* Assist with the Intermediate Care Facility (ICF) conversion.
* II

What Does A Director Of Residential Services Do At The Jewish Board

* include but not limited to:
* Provides regular supervision of management staff.
* Works with managers on staffing and scheduling
* Provides day to day fiscal oversight on all expenditures
* Reviews and approves weekly timesheets and overtime sheets
* Provides clinical oversight to psychology and social work staff
* Works closely with client families and guardians to coordinate client care
* Ensures appropriate follow up of management staff for all recommended changes
* Responsible to attend OPWDD/IAC trainings related to regulatory matters
* Ensures regulatory compliance at each facility on a day to day basis
* Responsible for the review of fire plans and fire drill compliance
* Develops strategies to improve quality of life of the clients
* Coordinates regular interdisciplinary team meeting at each site to review progress
* Participates in coordinated meetings with individuals’ day programs/schools.
* Participates in administrative meetings
* Participates in the Incident review committee meetings

What Does A Director Of Residential Services Do At Exelon

* Essential Job Function)
* Performs and trains others in preventive maintenance on all residential heating, air conditioning and ventilation equipment.
* Assists in sealed system HVAC or advanced appliance repair as part of training and development.
* Performs advanced clerical duties necessary to complete requests for service.
* Maintains advanced Company stock and equipment.
* Job Specifications:
* Knowledge:
* Advanced knowledge in tools and material related to the service field

What Does A Director Of Residential Services Do At Little City Foundation

* Provides Active Engagement in the home and community by using the techniques.
* Implements and documents each person’s progress toward each formal and informal goals and objectives as outlined in each person’s Individual Service Plan (ISP).
* Implements each person’s self-medication plan as outlined in the ISP.
* Ensures each person is receiving well-balanced nutritional meals.
* Ensures each person completes their personal hygiene and grooming tasks and provides additional assistance as needed.
* Ensures that each person is dressed appropriately according to weather conditions.
* Provides opportunities for people to make personal decisions and assume responsibility for their daily affairs.
* Provides opportunities for people to be able to learn to cook and clean in their own home environment.
* Encourages people to participate in activities including recreational and Special Olympics events.
* Resolves conflicts between person’s within the home environment.
* Transports individuals in a Pace or Little City van and accompanies them to necessary appointments and community outings, including shopping for groceries, personal items and participation in recreational activities, religious services, and Special Olympic Events.
* Accepts responsibility as a Mandated Reporter per State guidelines.
* Immediately reports all allegations of Abuse or Neglect to his or her immediate supervisor.
* Follows policies and procedures in reporting problems or emergencies.
* Maintains an awareness of all safety activities in the home.
* Immediately reports all accidents and safety hazards to his or her immediate supervisor.
* Maintains adequate housekeeping standards, performs housekeeping duties as directed by management staff, and reports maintenance problems to management staff , writes work orders and submits them to his/her, immediate supervisor.
* Follows procedures as outlined in the Emergency Preparedness Plan.
* Participates in the completion of assessment tools, i.e. ICAP, Risk Assessment, etc.
* Participates in ISP Meetings as needed.
* Attends Home Team meetings as scheduled and participates in problem-solving and decision-making in matters related to the home.
* Demonstrates a respectful attitude toward people who live in the home and their property.
* Offers other staff assistance as needed as well as a positive supportive attitude.
* Accounts for money spent with receipt/change submitted to the Supervisor or Program Manager.
* Communicates pertinent information verbally and in writing to relief staff.
* Completes shift responsibilities as directed by the Supervisor within time frames allotted.
* Actively engages in professional development activities in order to increase and improve knowledge of current trends, including participation in in-services and reviews of literature and research.
* Maintains annual certification in First Aid and CPR.
* Successfully completes Little City Foundation required training, re-training, and any additional training as required by Little City Foundation policies and practices, or as assigned by his or her immediate supervisor.
* Successfully completes the Medication Administration Training and maintains the ability to pass medications.
* Successfully complete and maintain the PACE certification process.
* Qualifications
* Must have a high school diploma or GED certificate and be at least 21 years of age.
* One years’ experience working with adults with developmental, behavioral, and/or emotional challenges, preferred.
* Be able to demonstrate functional literacy.
* The DSP must be able to speak and write clearly and communicate information effectively in English.
* A valid driver’s license is required.
* The DSP must also meet the LCF insurance requirements per policy in order to be maintained on the Approved Driver’s list.
* This DSP position is a Pace Certified position

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How To Become A Director Of Residential Services

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.


A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Director Of Residential Services jobs

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Director Of Residential Services Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Korean

  • Portuguese

  • Chinese

  • Japanese

  • French

  • Russian

  • Hindi

  • Urdu

  • Arabic

  • Italian

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Director Of Residential Services

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Real Director Of Residential Services Salaries

Job Title Company Location Start Date Salary
Director of Residential Services Justice Resource Institute, Inc. Framingham, MA Apr 28, 2013 $72,000
Director of Residential Services (Nonprofit Group Homes) James L. Maher Center Newport, RI Nov 10, 2014 $55,432
Director of Residential Services Justice Resource Institute, Inc. Framingham, MA Dec 27, 2012 $51,452
Director of Residential Services Justice Resource Institute, Inc. Framingham, MA Apr 28, 2010 $50,440
Director of Residential Services Justice Resource Institute, Inc. Framingham, MA Dec 27, 2009 $50,440
Director of Residential Services (Nonprofit Group Home) James L. Maher Center Newport, RI Sep 01, 2015 $50,000

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Top Skills for A Director Of Residential Services


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Top Director Of Residential Services Skills

  1. Procedures
  2. Clinical Supervision
  3. Administrative Oversight
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated quality assurance plans for the agency that included peer review process and renewal procedures for certifications.
  • Provided program management, and clinical supervision to professional and paraprofessional residential psychiatric staff.
  • Provide Administrative oversight to three or more Residential sites .
  • Develop strategies for marketing the residential program to providers and enhance community awareness of the residential program.
  • Establish a new management and clinical model for a 50 bed residential treatment facility.

Top Director Of Residential Services Employers

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