Director of retail operations job description
Updated March 14, 2024
10 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example director of retail operations requirements on a job description
Director of retail operations requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of retail operations job postings.
Sample director of retail operations requirements
- Bachelor’s Degree in Business Administration or related field.
- 5+ years of successful management experience in a retail environment.
- Thorough knowledge of retail operations and processes.
- Proficient in Microsoft Office Suite.
- Strong analytical and problem-solving skills.
Sample required director of retail operations soft skills
- Excellent communication and interpersonal skills.
- Ability to lead and motivate teams.
- Highly organized with an eye for detail.
- Strong customer service orientation.
- Adaptable to changing priorities.
Director of retail operations job description example 1
Recruit director of retail operations job description
We are looking for an experienced
Director of Operations
to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.
The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.
The goal is to safeguard and augment the efficiency of the company’ s operations to facilitate accelerating development and long-term success.
Responsibilities
Requirements
The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.
The goal is to safeguard and augment the efficiency of the company’ s operations to facilitate accelerating development and long-term success.
Responsibilities
- Liaise with superior to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Oversee customer support processes and organize them to enhance customer satisfaction
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
Requirements
- Proven experience as Director of Operations or equivalent position
- MUST have Retail and Warehouse Experience
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Knowledge of industry’ s legal rules and guidelines
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and various business software (e.g. ERP, CRM)
- BSc/BA in business administration or relevant field; MSc/MA will be a plus
- Custom, Logistics, Travel, and Ecommerce and Major PLUS
Post a job for free, promote it for a fee
Director of retail operations job description example 2
BJ's Wholesale Club director of retail operations job description
Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.
Responsible for performing general maintenance and cleaning duties and maintaining high standards of safety and sanitation for members and team members. Gathers and returns carts/flatbeds from the parking lot to the club entrance to ensure ready access for club members.
Team Members:
+ Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
+ We strive for flawless execution and hold ourselves accountable.
+ Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
+ Ensure a safe and positive environment for our members and each other.
+ Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
+ Move with speed and agility in everything we do.
+ Innovate and adapt so we can move as fast as the world around us.
+ Maintain a friendly and positive attitude.
Members:
+ Deliver service excellence through all points of contact.
+ Resolve and deescalate to address every member concern.
+ Ensure a safe and positive environment and experience for the members.
+ Daily commitment to GOLD Member Standards
+ Greet, Anticipate, Appreciate (GAA)
+ Fast, Friendly Full, Fresh, Clean
Club Standards: Work as a team to deliver GOLD club standards daily.
+ Work with commitment and pride to deliver GOLD- Grand opening look daily
+ All items stocked and promotional plans executed
+ Maintain visible accurate signage
+ Clean and organized, inside and out
Know your Business:
+ Understand how to access and read production and/or financial performance reporting for your department.
+ See the connection between consistent execution and the positive impact it can have on the business.
Major Tasks, Responsibilities, and Key Accountabilities
+ Provides members with prompt and courteous service and assistance. Maintains high standards of safety and sanitation for members and team members.
+ Responsible for maintaining the cleanliness of all areas of the club including the sales floor, offices, restrooms and the outdoor grounds and parking lot.
+ Gathers and returns carts and flatbeds from the parking lot to the club entrance. Removes any trash or debris from the parking lot, cart corrals, and exterior of the club.
+ Ensures that carts are well-stocked at the club entrance.
+ Verifies that all carts are in working order and clean. Removes carts that are not suitable for use.
+ Returns new and unused merchandise to the sales floor.
+ Performs maintenance and cleaning duties including wet and dry mopping, sweeping, vacuuming, carpet extracting, washing glass, emptying trash receptacles and pulling pallets.
+ Maintains outdoor grounds of club property including cart corrals, sidewalks and outdoor trash receptacles.
+ Prioritizes maintenance and cleaning responsibilities across the club in an efficient manner.
+ Operates the floor scrubber, trash compactor and cardboard baler machines in a safe and efficient manner following established safety standards.
+ Restocks maintenance / cleaning supplies and ensures supply areas on the receiving dock and maintenance closets are clean, neat and organized.
+ Performs minor and routine building repairs and notifies management when major repairs may be required.
+ Maintains all club policies and procedures.
+ Performs other duties as assigned, including working in other departments as needed.
+ Regular, predictable, full attendance is an essential function of this job.
Qualifications
+ Must successfully complete required training and certification processes.
+ Prior maintenance or janitorial experience preferred, but not required.
+ Prior retail/wholesale experience preferred.
+ May be less than 18 years of age to perform parking lot cart functions. Must be over 18 to operate equipment and enter age restricted areas.
Environmental Job Conditions
+ Most of the time is spent moving about on hard surfaces. May frequently require bending, climbing, crawling, pulling, reaching, stooping and climbing ladders/step stools.
+ Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Requires using a pallet jack to pull and push pallets.
+ Frequent exposure to company authorized cleaning agents.
+ Occasional exposure to paint and company authorized chemicals.
+ Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers.
+ Frequently works both indoors and outdoors with regular exposure to outdoor weather conditions.
Responsible for performing general maintenance and cleaning duties and maintaining high standards of safety and sanitation for members and team members. Gathers and returns carts/flatbeds from the parking lot to the club entrance to ensure ready access for club members.
Team Members:
+ Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
+ We strive for flawless execution and hold ourselves accountable.
+ Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
+ Ensure a safe and positive environment for our members and each other.
+ Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
+ Move with speed and agility in everything we do.
+ Innovate and adapt so we can move as fast as the world around us.
+ Maintain a friendly and positive attitude.
Members:
+ Deliver service excellence through all points of contact.
+ Resolve and deescalate to address every member concern.
+ Ensure a safe and positive environment and experience for the members.
+ Daily commitment to GOLD Member Standards
+ Greet, Anticipate, Appreciate (GAA)
+ Fast, Friendly Full, Fresh, Clean
Club Standards: Work as a team to deliver GOLD club standards daily.
+ Work with commitment and pride to deliver GOLD- Grand opening look daily
+ All items stocked and promotional plans executed
+ Maintain visible accurate signage
+ Clean and organized, inside and out
Know your Business:
+ Understand how to access and read production and/or financial performance reporting for your department.
+ See the connection between consistent execution and the positive impact it can have on the business.
Major Tasks, Responsibilities, and Key Accountabilities
+ Provides members with prompt and courteous service and assistance. Maintains high standards of safety and sanitation for members and team members.
+ Responsible for maintaining the cleanliness of all areas of the club including the sales floor, offices, restrooms and the outdoor grounds and parking lot.
+ Gathers and returns carts and flatbeds from the parking lot to the club entrance. Removes any trash or debris from the parking lot, cart corrals, and exterior of the club.
+ Ensures that carts are well-stocked at the club entrance.
+ Verifies that all carts are in working order and clean. Removes carts that are not suitable for use.
+ Returns new and unused merchandise to the sales floor.
+ Performs maintenance and cleaning duties including wet and dry mopping, sweeping, vacuuming, carpet extracting, washing glass, emptying trash receptacles and pulling pallets.
+ Maintains outdoor grounds of club property including cart corrals, sidewalks and outdoor trash receptacles.
+ Prioritizes maintenance and cleaning responsibilities across the club in an efficient manner.
+ Operates the floor scrubber, trash compactor and cardboard baler machines in a safe and efficient manner following established safety standards.
+ Restocks maintenance / cleaning supplies and ensures supply areas on the receiving dock and maintenance closets are clean, neat and organized.
+ Performs minor and routine building repairs and notifies management when major repairs may be required.
+ Maintains all club policies and procedures.
+ Performs other duties as assigned, including working in other departments as needed.
+ Regular, predictable, full attendance is an essential function of this job.
Qualifications
+ Must successfully complete required training and certification processes.
+ Prior maintenance or janitorial experience preferred, but not required.
+ Prior retail/wholesale experience preferred.
+ May be less than 18 years of age to perform parking lot cart functions. Must be over 18 to operate equipment and enter age restricted areas.
Environmental Job Conditions
+ Most of the time is spent moving about on hard surfaces. May frequently require bending, climbing, crawling, pulling, reaching, stooping and climbing ladders/step stools.
+ Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Requires using a pallet jack to pull and push pallets.
+ Frequent exposure to company authorized cleaning agents.
+ Occasional exposure to paint and company authorized chemicals.
+ Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers.
+ Frequently works both indoors and outdoors with regular exposure to outdoor weather conditions.
Dealing with hard-to-fill positions? Let us help.
Director of retail operations job description example 3
The Home Depot director of retail operations job description
**Position Purpose:**
The overall responsibility of the Director, Safety - US Retail Operations is to manage the day-to-day safety store processes. In addition, this Director is to offer assistance to the Operations Strategy team and provide input on the deployment of strategic projects from a Safety perspective. Based at the SSC, this individual is responsible for providing specific operational expertise to all levels of Home Depot Associates. Key responsibilities include assessing Safety project needs, aggregating data gathered by Operations Business Analyst, making suggestions based on aggregated data and monitoring the project's impact on the Safety organization. This Director will be a strategic, proactive thinker who identifies new ideas and makes suggestions to improve current operational processes. This role will also include approximately one week per month for travel to various locations nationwide, with some more travel during assimilation as needed.
**Key Responsibilities:**
+ Partner with others across Home Depot to ensure operational areas are considered in project plans.
+ Coordinate responsibilities of Operations Managers and Analysts. Support and partner with
+ Operations Strategy Team in developing, staffing, piloting and implementing process improvements
+ within the stores.
+ Responsible for the overall project work flow and roll-out schedule in regard to operational area.
+ Measure impact of changes and new projects on operational area.
+ Remain up-to-date on operational area of expertise to meet requests for improvement and practice
+ continuous process improvement.
+ Partner with Field Implementation Managers to establish project metrics and tollgates in relation to
+ operational expertise.
+ Use expertise in strategic thinking and process design to drive successful improvements in
+ operational area; work toward quick implementation and quick return on investment.
+ Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered
+ by Operations Analysts and ensure needs of projects are met.
+ Selects, develops, and motivates assigned staff.
**Direct Manager/Direct Reports:**
+ Direct and indirect reports typically include 5 professionals and 14 support associates.
+ Typically requires interpersonal skills for dealing with sensitive or controversial situations.
+ Typically faces situations that have a variety of interpretations and require careful evaluation.
+ Typically considers new approaches within general policies and short-term goals when solving
+ problems.
+ Typically expected to provide infrequent status reports to management only as appropriate.
**Travel Requirements:**
+ Typically requires overnight travel approximately 25% of the time.
**Physical Requirements:**
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
+ Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
+ Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Strong Safety specific leadership background
+ Proactive, strategic mindset with experience implementing new programs
+ Must be an influential, collaborative leader skilled in cross-functional partnerships and a consultative approach
+ Experience leading multi-unit scope of responsibility across diverse geographic regions
+ Certified Safety Professional (CSP) certification is a plus
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 8
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Proven financial analysis and business acumen.
+ Strong understanding of Operations and area of expertise.
+ Able to easily influence others.
+ Strong analytical and problem solving skills.
+ Excellent skills in communication and leveraging partnerships to benefit project objectives.
+ Proven track record in management and leadership skills.
+ Typically requires overnight travel 5% to 20% of the time.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
The overall responsibility of the Director, Safety - US Retail Operations is to manage the day-to-day safety store processes. In addition, this Director is to offer assistance to the Operations Strategy team and provide input on the deployment of strategic projects from a Safety perspective. Based at the SSC, this individual is responsible for providing specific operational expertise to all levels of Home Depot Associates. Key responsibilities include assessing Safety project needs, aggregating data gathered by Operations Business Analyst, making suggestions based on aggregated data and monitoring the project's impact on the Safety organization. This Director will be a strategic, proactive thinker who identifies new ideas and makes suggestions to improve current operational processes. This role will also include approximately one week per month for travel to various locations nationwide, with some more travel during assimilation as needed.
**Key Responsibilities:**
+ Partner with others across Home Depot to ensure operational areas are considered in project plans.
+ Coordinate responsibilities of Operations Managers and Analysts. Support and partner with
+ Operations Strategy Team in developing, staffing, piloting and implementing process improvements
+ within the stores.
+ Responsible for the overall project work flow and roll-out schedule in regard to operational area.
+ Measure impact of changes and new projects on operational area.
+ Remain up-to-date on operational area of expertise to meet requests for improvement and practice
+ continuous process improvement.
+ Partner with Field Implementation Managers to establish project metrics and tollgates in relation to
+ operational expertise.
+ Use expertise in strategic thinking and process design to drive successful improvements in
+ operational area; work toward quick implementation and quick return on investment.
+ Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered
+ by Operations Analysts and ensure needs of projects are met.
+ Selects, develops, and motivates assigned staff.
**Direct Manager/Direct Reports:**
+ Direct and indirect reports typically include 5 professionals and 14 support associates.
+ Typically requires interpersonal skills for dealing with sensitive or controversial situations.
+ Typically faces situations that have a variety of interpretations and require careful evaluation.
+ Typically considers new approaches within general policies and short-term goals when solving
+ problems.
+ Typically expected to provide infrequent status reports to management only as appropriate.
**Travel Requirements:**
+ Typically requires overnight travel approximately 25% of the time.
**Physical Requirements:**
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
+ Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
+ Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Strong Safety specific leadership background
+ Proactive, strategic mindset with experience implementing new programs
+ Must be an influential, collaborative leader skilled in cross-functional partnerships and a consultative approach
+ Experience leading multi-unit scope of responsibility across diverse geographic regions
+ Certified Safety Professional (CSP) certification is a plus
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 8
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Proven financial analysis and business acumen.
+ Strong understanding of Operations and area of expertise.
+ Able to easily influence others.
+ Strong analytical and problem solving skills.
+ Excellent skills in communication and leveraging partnerships to benefit project objectives.
+ Proven track record in management and leadership skills.
+ Typically requires overnight travel 5% to 20% of the time.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Start connecting with qualified job seekers
Resources for employers posting director of retail operations jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Director of retail operations job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024