Automatically Apply For Jobs With Zippi

Upload your resume to get started.

Director Of Retail Operations skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical director of retail operations skills. We ranked the top skills for directors of retail operations based on the percentage of resumes they appeared on. For example, 23.7% of director of retail operations resumes contained retail operations as a skill. Continue reading to find out what skills a director of retail operations needs to be successful in the workplace.

15 director of retail operations skills for your resume and career

1. Retail Operations

Retail operations are used to describe all the tasks that maintain the store functionality. These tasks include supply chain, people management, store layout, physical inventory, cash operations, promotions, master data management, and pricing.

Here's how directors of retail operations use retail operations:

Manage all retail operations and marketing activities for the retail store of this non-denominational faith based organization.
Consolidated retail operations from two locations and a warehouse into a single combined retail/warehouse site.

2. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of retail operations use business development:

Created Customer Service and Retail Selling Standards Manual establishing guidelines for sales growth and business development.
Contribute to business development, marketing management, public relations, and community image.

3. Project Management

Here's how directors of retail operations use project management:

Supervised all project management of new stores constructed, including subcontractor and schedule management.
Project Management: Planned and executed a number of events: networking events, fashion shows, and store openings.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how directors of retail operations use pos:

Researched technology options and cost-effectively procured and executed a solid new POS system.
Utilized Excel and POS systems to budget, purchase and match purchase orders with invoices and recorded the necessary information.

5. Store Operations

Here's how directors of retail operations use store operations:

Directed warehouse distribution and all retail store operations.
Conceived and applied key industry standards that molded store operations, marketing of product, and various sales and pricing components.

6. Direct Reports

Here's how directors of retail operations use direct reports:

Managed succession planning for Operations Managers and development plans for direct reports.
Managed 14 direct reports including seven District Sales Managers, five Route Performance Managers, and two Bakery Depot Managers.

Choose from 10+ customizable director of retail operations resume templates

Build a professional director of retail operations resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your director of retail operations resume.

7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors of retail operations use customer service:

Manage overall boutique operations including back office administration, inventory and CS related to customer service (non-technical).
Increased customer satisfaction each year through skilled leadership of customer service department, assuring consistently outstanding levels of service.

8. Retail Store

Here's how directors of retail operations use retail store:

Supervised real estate administration and merchandise presentation practices used by all retail stores.
Managed retail store merchandise and procurement.

9. Financial Performance

Here's how directors of retail operations use financial performance:

Provide financial performance expectations of business units and recommend allocation of resources required to produce incremental value from business units.
Analyzed factors contributing to the business and made recommendations that improved financial performance with relevant data and documentation.

10. Customer Satisfaction

Here's how directors of retail operations use customer satisfaction:

Monitored key performance of outlets including quality, and customer satisfaction surveys.
Implemented customer satisfaction across multiple locations by executing store operation guidelines.

11. Retail Management

Retail management helps retail establishments run smoothly and efficiently, all while providing optimal services to customers.

Here's how directors of retail operations use retail management:

Worked at a retail consulting agency specializing in the development and execution of corporate training programs and retail management consulting.
Worked with corporate vendors and retail management to ensure goals were successfully met.

12. Business Plan

Here's how directors of retail operations use business plan:

Selected and trained 3 new Business Consultants, maturing in position standards, business planning, and expectations.
Devised and executed store-specific business plans with sales, margin, and profit objectives based on market potential.

13. Store Management

Here's how directors of retail operations use store management:

Guide and coach store management in personnel issues including hiring, performance evaluation, professional development and termination.
Managed operational excellence and provided supervision and development opportunities for store management in multiple locations.

14. Sales Growth

Here's how directors of retail operations use sales growth:

Manage company sales growth and operational expenses by monitoring merchandising execution, labor and inventory budgets throughout company.
Identify vertical sales growth opportunities and communicate with appropriate subject matter experts.

15. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how directors of retail operations use retail sales:

Developed retail sales tracking database that identified sales associate theft.
Managed a staff of 30 retail managers who oversees a retail sales staff of up to 500 associates during peak periods.

5 Director Of Retail Operations Resume Examples

Build a professional director of retail operations resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your director of retail operations resume.

Create My Resume

Build a professional resume in minutes using this template.

What skills help Directors Of Retail Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Director Of Retail Operations resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What Director Of Retail Operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Directors of retail operations need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a Director Of Retail Operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all Directors of retail operations possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of director of retail operations skills to add to your resume

The most important skills for a director of retail operations resume and required skills for a director of retail operations to have include:

Retail Operations
Business Development
Project Management
POS
Store Operations
Direct Reports
Customer Service
Retail Store
Financial Performance
Customer Satisfaction
Retail Management
Business Plan
Store Management
Sales Growth
Retail Sales
Loss Prevention
Process Improvement

Retail Locations
Inventory Control
Human Resources
Inventory Management
KPI
Strategic Plan
Store Locations
Store Opening
Performance Management
Oversight
Vendor Relations
Business Operations
Financial Analysis
Retail Business
Training Programs
Real Estate
Strategic Direction

Retail Outlets
Labor Costs
Product Development
ROI
Sales Associates
Trade Shows
Event Planning
Store Design
Site Selection
Caf
Facebook
Financial Objectives
Gift Shop
Pricing Strategy
Gross Profit

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs