Director of retail sales vs client services director

Differences between director of retail sales and client services director duties and responsibilities

Director of retail sales example responsibilities.

• Manage initial contact, negotiation and administration of all OEM programs.
• Manage a staff of 2 OEM account managers and 3 national account managers.
• Monitor and manage all KPI's driving DTC business including taster count, bottles per visitor, conversion rates and attrition.
• Manage multi-million dollar advertising budgets and strategically book vehiclesgarnering optimal visibility and ROI.
• Full responsibility for all sales activities for a start-up electronic commerce company managing electronic data flow in the healthcare industry.
• Visit and train in store sales staff on new products, sales reports, POS placement and customer service.
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Client services director example responsibilities.

• Manage both internal personnel and external vendor relationships for web development, SEO, and SEM projects.
• Lead full cycle implementations of SaaS solution from requirements building, through application development, QA/UAT, and production migration.
• Manage SLA agreements with major clients, ensuring that all stakeholders are in compliance with the provisions of the agreement.
• Reconfigure and optimize Salesforce capabilities to better track and manage accounts.
• Manage and facilitate new hire orientation, administer employment on-boarding process for contingent workforce, process and audit weekly contingent payroll.
• Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
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