Director of retail sales job description

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.

Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!

The Retail Director oversees the full scope of the branch management in branch offices including staff recruitment, management, training, and development. This role ensures all retail staff adheres to all processes, policies, rules and regulations.

Richwood Bank prides itself on unique culture and all team members should be active and engaged participants.
Essential Functions
Partners and collaborates with branch managers, education, operations, compliance, and marketing to maximize alignment and drive organizational success. Directly manage Branch Managers. Recruit, hire, retain and development top talent. Strategically active in local community to enhance Bank image and generate new business. Manage low performance through plan, coaching and corrective action as needed. Support development plans for performing team members. Recognize high performance Maintain operational oversight Ensures training and development of retail staff occurs on bank protocol, operational processes, policies, and procedures. Manages difficult or emotional customer situations when escalated. Leads all aspects of retail sales and service within the branches. Accountable for the attainment of retail goals and research to determine adjustments when needed. Conducts monthly one on one meetings with all direct reports. Facilitates regular team meetings with branch managers focused on sales, service and product training. Performs regular coaching sessions in sales, customer service and teamwork. Conduct Branch visits to each location on a rotating basis. Observe and debrief on sales activities, customer interactions, and on the spot coaching. Ensures audit controls are followed to protect the bank from any unnecessary risk or exposure. Serves as a communication link between retail and leadership to ensure the branches are informed and understands directives, bank performance, initiatives, and other information. Works with Bank leadership to strategically create and manage campaigns and initiatives. Educates branches about products and services offered through other lines of business. Focuses on enhancing customer relationships. Collaborates with other internal business partners through regular meetings and calls to provide solutions to customer needs and achieve sales targets. Establishes and maintains proper expense controls in order to stay within budget and explain any significant variances. Conducts employee performance reviews creating accountability through performance measurement against critical drivers, using the review process to build motivation and commitment.


Skills and Abilities
Ability to lead and motivate a team Excellent communication and people skills Strong commitment to customer service Ability to work under pressure and handle challenging situations Confidence, drive, and enthusiasm Leadership, management, and coaching skills Communicate clearly and effectively, both verbally and in writing, across a variety of audiences Establish and maintain positive working relationships with others, both internally, and externally, to achieve the goals of the organization Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness Positively influence others to achieve results that are in the best interest of the organization Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail


Education
Bachelor's degree in marketing, Business Administration, or related degree; or equivalent experience required 8 years Previous banking experience required 3 years management experience required
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Budget Budget responsibility and responsibility for setting strategic direction.
Change Management Is responsible for constructing, developing, and launching new ideas while training others on the best practices.
Communication Possesses strong communication skills and can explain complex concepts in ways everyone can understand. Is often seen as having strong interpersonal skills.
Conflict Management Is able to identify and handle conflicts sensibly, fairly, and efficiently.
Customer Evaluation Properly assesses customer needs.
Customer Service Skills Works with patience, service, and dedication so that customers feel that they can trust the relationship.
Emotional Intelligence Has strong demonstrated skills of self-management, self-awareness, social awareness, and relationship management in our work environment.
Integrity Maintain highest integrity with regard to the Company’s policies, procedures, practices, and data.
Marketing Sells and promotes products and services with the companies image in mind.
Negotiation Establish relationships needed to negotiate the appropriate financial impact of sales and services.
P & L Drive positive P&L results through achieving volume production, effective cost management and prudent utilization of resources
Priorities Identifying and aligning priorities with business vision, mission, and values while achieving objectives.
Strategic Planning Actively engage in the company’s multi-year strategic planning process, to include mid and long-term projections
Supply and Demand Partner with all teams to balance supply and demand. Continually achieve focus, alignment, and synchronization among all functions of the organization.
Value Added Insight Develop function and partner closely with Business leaders to provide value-added insight into the business.

REQUIREMENTS: The qualified individual will possess a bachelor’s degree in business, agribusiness, finance, or similarly situated degree. An MBA is preferred. At least 5 years' experience in the food ingredients or manufacturing industry and managing a team is a must – with examples of when they have demonstrated excellence in the workplace. The Director of Sales – Retail must display a cohesive ability at interpersonal and communication skills, both verbally and written. They must be able to engage with individuals inside and outside of the organization and exercise sound judgement.

FOOD SAFETY REQUIREMENTS:
• Place high priority on food safety, quality, and sanitation by understanding and executing Thrive Foods food safety and sanitation policies and procedures.
• Hold self and others accountable to Thrive Foods food safety & sanitation guidelines and policies by communicating any food safety incident, observation, or opportunity to your leadership team or teammates.
• In the absence of the VP of Sales, serves as back up to ensure all food safety, quality objectives and SQF system requirements are met.

WORK ENVIRONMENT: The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; occasional stooping, kneeling, crouching, and/or crawling; and occasional fine finger dexterity. Generally, the job requires the following percentages of time committed to physical activity: 40% or more sitting, 20% or more walking, and 20% or more standing. The job is performed under occasional temperature variations and in a food manufacturing office environment. This position requires significant travel. Unrestricted visual and audio abilities are required for the safety of all employees. The ability to lift to 40 lbs. is required.

Primary objective:

The role of a Retail Sales Support is to have passion for people and service, with experience in retail, artistry, and education. The candidate must be a strong seller, with the ability to recruit, consult and build a sale while adhering to our retailer's guidelines and standards. A Retail Sales Support must have the ability to successfully execute and conduct events & trainings at store level. They should possess effective communication skills, execute timely reporting practices, and build collaborative relationships. Excellence in client service, artistry and working in an entrepreneurial environment is critical to the success of this role.

Essential Job Functions:

* Responsible for the achieving retail sales goal during each scheduled shift in store
* Delivering Best-in-class education to Store teams to elevate brand awareness and drive sales.
* Builds strong collaborative relationships both internally and externally.
* Ability to implement SEE focus strategy to drive results in store that are in line with corporate objectives.
* Accountable for completing all administrative assignments by the respective due date (submit timesheets by Monday 12pm PST, submit gondola photos during shift etc.
* Uphold ABH Dress code guidelines, while consistently evolving artistry looks to reflect current trends.
* Accountable for schedule given in advance (check for conflict with personal schedule), ensure on time and ready to work on stage.
* Liaison between brand and store partnership to ensure RSS is supporting partnership initiatives.

Requirements:

* 3-5 years of cosmetic retail experience
* Driven to achieve results.
* Demonstrated ability to inspire, coach and develop others to promotion.
* Ability to observe strategic opportunities and report opportunities to SEE.
* Track sales and KPI achieved during shifts.
* Ability to work collaboratively and build positive/effective business partnerships.
* Effective communication skills
* Entrepreneurial mindset
* Memorable, positive, and professional presence
* Self-motivated and goal oriented
* Merchandise & upkeep products on Gondola to represent brand
* Must be available to work Thursday through Sunday

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