Director of sales and catering job description
Updated March 14, 2024
13 min read
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Example director of sales and catering requirements on a job description
Director of sales and catering requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of sales and catering job postings.
Sample director of sales and catering requirements
- Bachelor's degree in Marketing, Business Administration or related field
- Minimum 5 years of experience in sales and catering
- Familiarity with customer relations management (CRM) tools
- Proficiency in MS Office and G Suite
- Knowledge of accounting principles
Sample required director of sales and catering soft skills
- Excellent communication and interpersonal skills
- Organizational and time management abilities
- Strategic thinking and problem solving aptitude
- Ability to work in a fast-paced environment
- Strong decision-making skills
Director of sales and catering job description example 1
Delaware North director of sales and catering job description
**The Opportunity**
Delaware North's Patina Restaurant Group is hiring a Director of Catering Sales to join our team at New England Aquarium Catering in Boston, Massachusetts. Patina Restaurant Group prides itself on delivering the highest quality of food, wine, and service to our guests from around the world. The key to our success is our passion for food and wine, our attention to detail, service, and our talented, hard-working associates. The Director of Catering Sales will mentor and coach the team of catering sales associates to drive bookings and increase profitability. The Director of Catering Sales will be responsible for associate and guest satisfaction across the Patina Restaurant Group and for building lasting relationships with guests to achieve the catering sales objectives of the business. Our ideal candidate is goal-oriented, has extensive catering sales and event execution experience and knowledge, and can develop and execute strategic sales and marketing plans while maximizing revenues.
**Responsibilities**
+ Continue to adhere to the current catering sales program with the New England Aquarium Sales Team with all designated catering sales associates to achieve budgetary goals
+ Create and maintain an effective organizational structure and sales standards for negotiated contract sales.
+ Negotiate pricing and arrangements to generate contracts, proposals, BEOs, and other letters of correspondence to deliver a seamless experience while building client loyalty
+ Facilitate repeat and new business for catering events and exceed the sales expectations of the Catering Department.
+ Foster and maintain positive client relations and resolve client challenges, ensuring client satisfaction along with the New England Aquarium Director of Sales.
+ Develop new business by working with the New England Aquarium Director of Sales to grow the Corporate Market while maintaining the current the Social Market
+ Understand market trends and identify areas that can assist with the development of growth strategies.
+ Maintain an excellent track record of maintaining budgetary allotments and exceeding guests' expectations in satisfaction.
+ Setting goals and expectations for direct reports, aligning performance and incentives, managing performance issues and holding team accountable for results
+ Ensure BEOs are complete and that relevant details and arrangements are communicated to both the kitchen and banquet staff through weekly meetings.
+ Participates in weekly BEO meetings with the FOH and BOH Management teams to review upcoming events, discuss and rectify all logistical challenges, and foresee all possible problems or hindrances
+ Maintain an excellent knowledge of food, wine, and spirits while marketing our brand.
+ Assist and oversee day of event setup and logistics with the Catering & Events team
+ Attend trade shows and networking events as a representative of Patina Restaurant Group at the New England Aquarium
+ Maintain relationships with online platforms for continued presence (The Knot, Wedding Wire, Wedding Spot, Biz Bash, etc)
**Qualifications**
+ Bachelor's degree in business, hospitality management, or equivalent subject required.
+ Minimum of 5 years of sales and event management experience at a senior level in a full-service, catering company, high-volume restaurant, hotel, or other food and beverage unit with a similar capacity and clientele.
+ High-level understanding and expertise in the sales process.
+ Excellent knowledge of food, wine, and spirits.
+ Strong sales, speaking, writing, presentation, and relationship management skills are required for this role.
**Who We Are**
Patina Restaurant Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World , Disneyland , the Empire State Building, Grand Central Station, and The Metropolitan Opera.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Delaware North's Patina Restaurant Group is hiring a Director of Catering Sales to join our team at New England Aquarium Catering in Boston, Massachusetts. Patina Restaurant Group prides itself on delivering the highest quality of food, wine, and service to our guests from around the world. The key to our success is our passion for food and wine, our attention to detail, service, and our talented, hard-working associates. The Director of Catering Sales will mentor and coach the team of catering sales associates to drive bookings and increase profitability. The Director of Catering Sales will be responsible for associate and guest satisfaction across the Patina Restaurant Group and for building lasting relationships with guests to achieve the catering sales objectives of the business. Our ideal candidate is goal-oriented, has extensive catering sales and event execution experience and knowledge, and can develop and execute strategic sales and marketing plans while maximizing revenues.
**Responsibilities**
+ Continue to adhere to the current catering sales program with the New England Aquarium Sales Team with all designated catering sales associates to achieve budgetary goals
+ Create and maintain an effective organizational structure and sales standards for negotiated contract sales.
+ Negotiate pricing and arrangements to generate contracts, proposals, BEOs, and other letters of correspondence to deliver a seamless experience while building client loyalty
+ Facilitate repeat and new business for catering events and exceed the sales expectations of the Catering Department.
+ Foster and maintain positive client relations and resolve client challenges, ensuring client satisfaction along with the New England Aquarium Director of Sales.
+ Develop new business by working with the New England Aquarium Director of Sales to grow the Corporate Market while maintaining the current the Social Market
+ Understand market trends and identify areas that can assist with the development of growth strategies.
+ Maintain an excellent track record of maintaining budgetary allotments and exceeding guests' expectations in satisfaction.
+ Setting goals and expectations for direct reports, aligning performance and incentives, managing performance issues and holding team accountable for results
+ Ensure BEOs are complete and that relevant details and arrangements are communicated to both the kitchen and banquet staff through weekly meetings.
+ Participates in weekly BEO meetings with the FOH and BOH Management teams to review upcoming events, discuss and rectify all logistical challenges, and foresee all possible problems or hindrances
+ Maintain an excellent knowledge of food, wine, and spirits while marketing our brand.
+ Assist and oversee day of event setup and logistics with the Catering & Events team
+ Attend trade shows and networking events as a representative of Patina Restaurant Group at the New England Aquarium
+ Maintain relationships with online platforms for continued presence (The Knot, Wedding Wire, Wedding Spot, Biz Bash, etc)
**Qualifications**
+ Bachelor's degree in business, hospitality management, or equivalent subject required.
+ Minimum of 5 years of sales and event management experience at a senior level in a full-service, catering company, high-volume restaurant, hotel, or other food and beverage unit with a similar capacity and clientele.
+ High-level understanding and expertise in the sales process.
+ Excellent knowledge of food, wine, and spirits.
+ Strong sales, speaking, writing, presentation, and relationship management skills are required for this role.
**Who We Are**
Patina Restaurant Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World , Disneyland , the Empire State Building, Grand Central Station, and The Metropolitan Opera.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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Director of sales and catering job description example 2
Spire Hospitality director of sales and catering job description
Job OverviewTo assist the director and other managers with clients and hotel personnel in the
handling of catering accounts. To process letters, proposals and contracts accurately and in a timely manner.
To answer telephones in accordance with standards. To maintain filing, trace and office services in
accordance with normal operating procedures.
Responsibilities And Duties
* Promptly answer telephone calls following standards using clear and positive
communication. Communicate information accurately to manager and disseminate
information and facts to relevant accounts and concerned departments.
* Type correspondence, proposals and contracts as directed by management. Process contracts
for relevant department.
* Distribution of memos, contracts, resumes, room requests and amenities to relevant
departments throughout the hotel.
* Copy, scan and FAX necessary documentation for clients and hotel use.
* Politely converse with clients to handle and avoid confrontations. Respond to inquiries with
accurate information and record in all relevant files. Promptly respond to request for
information on hotel facilities and menus.
* Listen and extend assistance in order to resolve problems such as price conflicts, menu
description, banquet facilities, guarantees and seating charts. Remain calm and alert
especially during emergency situations and heavy hotel activity. Plan and implement detailed
steps by using experienced judgment and discretion.
* Maintain accurate, necessary payroll records, time sheets and distribute to finance in timely
manner. Monitor and order necessary office supplies for department. Maintain filing system
in accordance with company standards. Log pertinent account information in files. Maintain
necessary copies of contracts and correspondence in orderly and accurate manner. Maintain
current files and contracts in accordance with minimum standards.
* Conduct tours of ballrooms and meet with clients as needed.
* Pass on incoming information and messages to clients when in-house.
* Purchase gifts for clients as directed; deliver packages and faxes.
Specific Job Knowledge And Skills
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
* Ability to effectively deal with internal and external customers.
* Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without
error.
* Ability to communicate effectively both verbally and in writing in order to interact with vendors
and department heads.
Other Expectations
* Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
* Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Working Conditions
Physical Demands
The physical demands and work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education
Any combination of education and experience equivalent to graduation from high school or any
other combination of education, training or experience that provides the required knowledge of
skills and abilities.
Experience
Hotel experience preferred.
One to two years of administration support preferred.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
Other:
Additional language ability preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Apply Now Save this job
handling of catering accounts. To process letters, proposals and contracts accurately and in a timely manner.
To answer telephones in accordance with standards. To maintain filing, trace and office services in
accordance with normal operating procedures.
Responsibilities And Duties
* Promptly answer telephone calls following standards using clear and positive
communication. Communicate information accurately to manager and disseminate
information and facts to relevant accounts and concerned departments.
* Type correspondence, proposals and contracts as directed by management. Process contracts
for relevant department.
* Distribution of memos, contracts, resumes, room requests and amenities to relevant
departments throughout the hotel.
* Copy, scan and FAX necessary documentation for clients and hotel use.
* Politely converse with clients to handle and avoid confrontations. Respond to inquiries with
accurate information and record in all relevant files. Promptly respond to request for
information on hotel facilities and menus.
* Listen and extend assistance in order to resolve problems such as price conflicts, menu
description, banquet facilities, guarantees and seating charts. Remain calm and alert
especially during emergency situations and heavy hotel activity. Plan and implement detailed
steps by using experienced judgment and discretion.
* Maintain accurate, necessary payroll records, time sheets and distribute to finance in timely
manner. Monitor and order necessary office supplies for department. Maintain filing system
in accordance with company standards. Log pertinent account information in files. Maintain
necessary copies of contracts and correspondence in orderly and accurate manner. Maintain
current files and contracts in accordance with minimum standards.
* Conduct tours of ballrooms and meet with clients as needed.
* Pass on incoming information and messages to clients when in-house.
* Purchase gifts for clients as directed; deliver packages and faxes.
Specific Job Knowledge And Skills
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
* Ability to effectively deal with internal and external customers.
* Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without
error.
* Ability to communicate effectively both verbally and in writing in order to interact with vendors
and department heads.
Other Expectations
* Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
* Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Working Conditions
Physical Demands
The physical demands and work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education
Any combination of education and experience equivalent to graduation from high school or any
other combination of education, training or experience that provides the required knowledge of
skills and abilities.
Experience
Hotel experience preferred.
One to two years of administration support preferred.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
Other:
Additional language ability preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Apply Now Save this job
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Director of sales and catering job description example 3
Highgate Hotels director of sales and catering job description
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.
The Director of Catering Sales & Events is responsible for generating new business to ensure that Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. Duties also include supervision of daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
+ Skilled at both monthly forecasting and the annual budget process. Understanding of pace and productivity.
+ Yield management skills as it pertains to Catering revenue with an understanding of optimizing the catering mix of business and the use of historical data.
+ Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
+ Maintain or exceed budgeted sales and profits in all catering areas.
+ Contributing to effective marketing plans for generating catering revenues.
+ Carefully review all contracted services to assure proper contribution to profits.
+ Identify trends, research the competition's products, services and pricing and use it to develop strategic business plans.
+ Optimize room rental charges.
+ Consistently book repeat business by having a track record of long term client relationships.
+ Actively participate in industry related organizations (NACE, MPI).
+ Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. Track record of strong prospecting efforts. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes.
+ Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
+ Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
+ Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
+ Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations.
+ Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
+ Utilization of the Delphi (SalesForce) trace and activity tools while conducting business
+ Monitor sales performance of Catering Sales Managers and coach and council towards success. Maintain ongoing training program for Catering and Convention Services Managers.
+ Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
+ Ability to work with outside vendors to ensure client satisfaction for all events/groups.
+ Comply with attendance rules and be available to work on a regular basis.
+ Perform any other job related duties as assigned.
+ Meet and greet onsite contacts.
+ Develop networking opportunities through active participation in community and professional associations activities and events
+ Entertain clients.
+ React to negative trends in the market place by implementing blitzes or promotions.
+ Handle inquiries as part of Inquiry Day Program.
Education & Experience:
+ 5+ years in Catering Sales required with a minimum of 2 years' experience as Director of Catering.
+ Experience at a similar size and quality hotel is preferred.
+ High School Diploma required; Bachelor's Degree preferred.
+ Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, Word, math skills, as well as budgetary analysis capabilities required.
+ Extensive knowledge of catering sales and convention services skills, catering revenue management, and supervision.
+ Ability to work effectively under time constraints and deadlines.
+ Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Physical Requirements:
+ Irregular hours sometimes required.
+ Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements
+ Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
+ Must be able to multitask and prioritize departmental functions to meet deadlines.
+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
+ Attend all hotel required meetings and training.
+ Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming, which include wearing nametags.
+ Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
+ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
+ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
+ Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
+ Must be able to maintain confidentiality of information.
+ Perform other duties as requested by management.
+ External Job Posting Title: Director of Catering Sales & Events
Address1: 3100 N Ocean Dr.
Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.
The Director of Catering Sales & Events is responsible for generating new business to ensure that Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel's performance in the marketplace. Duties also include supervision of daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
+ Skilled at both monthly forecasting and the annual budget process. Understanding of pace and productivity.
+ Yield management skills as it pertains to Catering revenue with an understanding of optimizing the catering mix of business and the use of historical data.
+ Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
+ Maintain or exceed budgeted sales and profits in all catering areas.
+ Contributing to effective marketing plans for generating catering revenues.
+ Carefully review all contracted services to assure proper contribution to profits.
+ Identify trends, research the competition's products, services and pricing and use it to develop strategic business plans.
+ Optimize room rental charges.
+ Consistently book repeat business by having a track record of long term client relationships.
+ Actively participate in industry related organizations (NACE, MPI).
+ Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. Track record of strong prospecting efforts. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes.
+ Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
+ Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
+ Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
+ Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations.
+ Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
+ Utilization of the Delphi (SalesForce) trace and activity tools while conducting business
+ Monitor sales performance of Catering Sales Managers and coach and council towards success. Maintain ongoing training program for Catering and Convention Services Managers.
+ Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
+ Ability to work with outside vendors to ensure client satisfaction for all events/groups.
+ Comply with attendance rules and be available to work on a regular basis.
+ Perform any other job related duties as assigned.
+ Meet and greet onsite contacts.
+ Develop networking opportunities through active participation in community and professional associations activities and events
+ Entertain clients.
+ React to negative trends in the market place by implementing blitzes or promotions.
+ Handle inquiries as part of Inquiry Day Program.
Education & Experience:
+ 5+ years in Catering Sales required with a minimum of 2 years' experience as Director of Catering.
+ Experience at a similar size and quality hotel is preferred.
+ High School Diploma required; Bachelor's Degree preferred.
+ Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, Word, math skills, as well as budgetary analysis capabilities required.
+ Extensive knowledge of catering sales and convention services skills, catering revenue management, and supervision.
+ Ability to work effectively under time constraints and deadlines.
+ Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Physical Requirements:
+ Irregular hours sometimes required.
+ Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements
+ Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
+ Must be able to multitask and prioritize departmental functions to meet deadlines.
+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
+ Attend all hotel required meetings and training.
+ Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming, which include wearing nametags.
+ Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
+ Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
+ Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
+ Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
+ Must be able to maintain confidentiality of information.
+ Perform other duties as requested by management.
+ External Job Posting Title: Director of Catering Sales & Events
Address1: 3100 N Ocean Dr.
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Updated March 14, 2024
Updated March 14, 2024