Director of sales and operations job description

Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. As the Director, Sales & Operations, you will provide strategic leadership and direction for our Transportation Management services. Your focus will be successfully managing client relationships, meeting, or exceeding client expectations, and working to ensure effective operational solutions and service improvements. We want to leverage your skills and years of experience to create positive results, ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. XPO intends to spin off its tech-enabled brokered transportation platform as RXO in or around November 2022, creating two independent publicly traded companies. Visit rxo.com for more information. Please note that this position is in scope to transition to RXO once the planned spin-off is completed. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

Lead the process of delivering successful proposals to future clients and internal operations at the start of the project implementation phase; develop an awareness of the issues that are pertinent to operational implementation

Define requirements for transportation operations and ensure the implementation of new strategies and initiatives to effectively meet or exceed company requirements and customer expectations

Develop and deploy transportation operational and management solutions, and establish business controls and processes to support regional transportation operations

Identify growth opportunities with current and new customers; perform account management functions for the customer
Communicate with customers, vendors, and operations to ensure customer commitments are met Maintain strong relationships with internal partners, including Sales, Operations, IT and Pricing Identify, present, and discuss with senior leadership the feasibility of new business opportunities with specific potential clients What you need to succeed at XPO:At a minimum, you'll need: 7 years of transportation management or contracted logistics experience Experience in a managerial role and designing managed transportation solutions It'd be great if you also have: Bachelor's degree in Business, Logistics, or Supply Chain Management 5 years of experience working with a top 25 3PL company Availability to work extended hours including evenings, nights and weekends; ability to travel to customer and multiple operating locations up to 20% of the time Solid problem-solving techniques and statistical analysis skills Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees Be part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.

GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit www.grail.com.

We're looking for a seasoned Director, Sales Operations to lead a team of individuals responsible for utilizing analytical and operational expertise to 1) partner with sales leadership to drive strategic goals, 2) increase understanding of drivers that influence sales performance and 3) ensure timely implementation of required operational processes for optimum business planning.

The Director, Sales Operations will also define efficient approaches to sales operations deliverables, influence and apply best practices across the business, set priorities and support team members.
This position will have four direct reports plus contractors.

This position can be remote based within the US or Hybrid in Menlo Park.

You will:Provide the sales operations frameworks and leadership that will deliver our sales and growth targets Using sales metrics, collaboratively manage our approach to the sales funnel and pipeline management, campaign delivery, and key account growth Support the team, enabling them to achieve their objectives individually and collectively Champion and implement changes that will improve how we operate our sales and deliver for customers Create transparency and insight using effective metrics, which informs and guides the sales team and business leadership Lead operational sales planning to champion innovative ways that will scale the success of the Commercial teams Provide valuable insights into the team, driving strategic reporting & initiatives Represent Sales Operations in planning meetings Work with a broad range of stakeholders across teams to deliver on sales initiatives focused on sales excellence around sales business ownership
Your Background Should Include:Bachelor's degree required from an accredited college/university in Business or MIS or equivalent experience.12+ years of experience in Sales Operations, Commercial Operations, Incentive Compensation, or other operational functions Proven project management skills, able to lead and manage large business change programs.Critical thinker with the ability to develop innovative solutions.Excellent data and analysis skills Proactively identifies opportunities to streamline processes and improve data quality.Ability to adapt to shifting priorities in a fast-paced environment while maintaining a primary focus on core responsibilities.Self-directed problem solver with a desire to contribute to the Company and team's success.Excellent verbal and written communication skills with peers and upper-level management.Experience in supporting large scale system implementations.Masters Degree preferred3+ years of management experience preferred Strong understanding of Salesforce CRM, having owned the configuration and administration of the system, and experience with sales reporting tools preferred Pharmaceutical/Biotech experience preferred We will return to work in a hybrid environment in Menlo Park, CA. We may possibly consider remote candidates for this role if you are willing to travel when the business requires it (10-15%)
GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Following extensive monitoring, consideration of business implications, and advice from internal and external experts, GRAIL US has made the decision to require that all U.S. employees be “Fully Vaccinated” with the COVID-19 vaccine. “Fully Vaccinated” is defined as two weeks after both doses of a two-dose vaccine (e.g. Pfizer or Moderna) or two weeks since a single-dose vaccine (e.g. Johnson & Johnson) has been administered. Absent a qualifying exemption, all GRAIL US employees are to comply with this requirement, including providing documentation of such vaccination status, as a condition of employment. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation for consideration by GRAIL.

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:
1. Ensure Customer Success - Obsessive and unwavering commitment to making customers successful.
2. Focus On Results - Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

#LI-Remote
Responsibilities:Define, drive, and track global sales programs to meet the rapid growth of the business and achieve corporate goals Support global Territory Management and annual planning process Partner closely with partners to evolve current Go-To-Market approaches and strategies. Manage and evolve the global sales Rules of Engagement, Policies and ProceduresConduct ad-hoc analysis, and support related projects as needed Collaborate with segment Sales leaders and Business Partners to develop and maintain territories and organizational design Develop key relationships and partner with internal stakeholders Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations Define centralized operational services that support global regional leaders
Requirements:7+ years of experience in related Management Consulting, Operations, Program Management or similar role supporting a regional or global organizations Experience in strategy, analytics, refining and implementing processes, and sales program design and execution Analytical communication ability Ability to adapt to a fast-changing and evolving role Comfortable working in a continuously expanding program or line of business Experience with Microsoft Office Suite required (extensive knowledge of Excel and PowerPoint required) and salesforce.com MBA preferred

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.