Director of sales and operations resume examples from 2026

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Updated March 26, 2025

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Director of sales and operations resume

Benjamin Hughes

(620) 555-0949 | bhughes@example.com

Addison, IL | 62011 S. Second Rd. - 49926

Work experience

2018 - Present
Director Of Sales And Operations, Pampered Chef - Addison, IL
- Implemented business sales plan and marketing strategy that increased sales by 42%, and resulted in increase in market share.
- Designed and implanted strong strategic business plans that expanded the company's growth throughout the NY Metro area.
- Evaluate, streamline, and document internal policies and procedures to improve process consistency among individual teams; produce Operations Manual.
- Recruited, trained and supervised a professional team of over 100 personnel, with 6 direct reports.
- Expense and process control using six sigma methodologies.
2017 - 2018
Business Development Manager, Gruma - Winston-Salem, NC
- Created business relationships and increased incremental revenue to small and medium sized ADP clients through face-to-face sales activities.
- Project management including coordination, auditing and production of new products at manufacturing sites.
- Prospected secured over thirty new accounts
- Lead product manager on a U$31 million dollar product development program.
2016 - 2017
National Account Manager, PepsiCo - Winston-Salem, NC
- Led southeast market in new item launches, with average dollar sales fair share index equal to 129%.
- Provided insights and created presentations for business development.
- Created and delivered C-level sales presentations to executive decision makers to win new business.
2014 - 2016
National Accounts Sales Manager, PepsiCo - Winston-Salem, NC
- Developed custom solutions with brand managers to meet growth initiatives and achieve objectives in this $22 million business segment.
- Position consisted of maintaining and managing Regional National Accounts, and also business development of new large key customers.
- Developed annual account level business plans that impacted shelf space, merchandising, advertising, promotions, and pricing.
- Maintain or exceed sales goals and margins.

Skills

Communication
Sales Organization
GM
New Customers
Business Development
Sales Process
Sales Goals
Customer Service
Track Record
C-Level

Education

Bachelor's Degree, Accounting (2003 - 2006)
Strayer University
Washington,

Director of sales and operations resume

Marilyn Bell

(510) 555-7301 | mbell@example.com

Silver Spring, MD | 60982 E. First Rd. - 66467

Work experience

2018 - Present
Director Of Sales And Operations, Verizon - Silver Spring, MD
- Demonstrated strong sales, business development and account management abilities in highly versatile, hands-on role.
- Performed at 105.2% to plan and exceed all Government and Vertical sales goals.
- Developed Inventory operations and communications plans to ensure sales goals were met.
- Averaged 18% annual revenue growth.
2017 - 2018
Marketing Director, Verizon - Silver Spring, MD
- Work independently as a project manager on smaller or less complex projects for Project Management Team.
- Partnered on conversion of legacy company Internet sites to a new national platform.
- Supported product development for Wireless backhaul solutions for macro and small cell applications.
- Conducted research and competitive intelligence and presented to front-line sales and customer service staff to help close sales or save customers.
- Expanded Online Video awareness resulting in a 35% increase in brand awareness within target market.
2007 - 2017
Senior Account Manager, Verizon - Silver Spring, MD
- Maintained a consistent communication with current and prospective clients regarding account management.
- Directed the account management for sales, technical, service support to attain revenue goals.
- Prospected appointment setting and cold calling for new customers daily.
- Develop and implement strategic account plans to advance business partnerships and drive incremental revenue growth.
- Produced consistent sales increases for over 150 Verizon information technology clients throughout the US.
2006 - 2007
Enterprise Account Manager, HP - Washington, DC
- Displaced competitors in key accounts.
- Develop new accounts and maintain positive relationships with existing accounts through excellent customer service and strong industry knowledge.
- Direct, one- to-one sales relationship and account management.
- Utilized consultative selling techniques to provide value-added solutions to Cloud based customers.
- Increase and expand business in current accounts, while increasing net new accounts.

Skills

Business Development
Photoshop
Business Goals
CRM
Department Heads
Healthcare
Email Campaigns
Communication
Customer Base
Cloud

Education

Bachelor's Degree, Business (1994 - 1997)
Strayer University
Washington,

Director of sales and operations resume

Jonathan Miller

(960) 555-0682 | jmiller@example.com

Dallas, TX | 39912 N. Second Ave. - 78598

Work experience

2018 - Present
Director Of Sales And Operations, Mary Kay - Dallas, TX
- Ensured the achievement of sales goals by promoting Mary Kay products and services to clients and sales representatives.
- Performed market research, planned quarterly sales goals and implemented strategic sales techniques to exceed competition.
- Assisted managers with daily sales goals as well as overlooking other employees.
2009 - 2018
Regional Sales Manager, Siemens - Atlanta, GA
- Provided customer service to Authorized Siemens Distributors and their Contractor and Industrial accounts utilizing a base knowledge of Siemens products.
- Provided support to eight separate rep firms within the territory to promote positive growth.
- Directed the business development and managed the senior buildings for the licensed home care agency.
1999 - 2009
Regional Sales And Marketing Manager, AT&T - Atlanta, GA
- Achieved 113% of 1991 quota; revenue growth of 22%.
- Delivered spectacular revenue growth averaging 20% annually.
- Build a pipeline of near term and out-year cloud opportunities (multi-million/billion dollar range.
- Worked with C-Level Executives to sell solutions that addressed their business needs.
- Attained over 150% of sales objectives in less than a year while accomplishing excellent customer service achievement awards.

Skills

C-Level
YOY
RSM
Revenue Growth
New Customers
Sales Process
Key Performance Indicators
Market Penetration
Portfolio
Sales Goals

Education

Bachelor's Degree, Business (1988 - 1991)
California State University - San Bernardino
San Bernardino,

Director of sales and operations resume

Melissa Chavez

(450) 555-6697 | mchavez@example.com

San Diego, CA | 80709 W. Elm St. - 42985

Work experience

2014 - Present
Director Of Sales And Operations, Science Applications International ... - San Diego, CA
- Achieved ISO [ ] Certification for IA-COE and Lab Operations.
- Set and monitored regional sales goals, co-op funding and budgets.
- Prepared a business plan using SWOT analysis, developed sales goals and strategies and managed pipeline report.
- Led group business development, staff, sales training and incentive compensation.
- Exceeded company's growth target each year by achieving double digit new business sales growth.
- Leverage existing pipeline and relationships in international and domestic markets (such as Nigeria) to steer revenue growth.
2009 - 2014
Sales And Operations Manager, Science Applications International ... - San Diego, CA
- Fostered staff improvement by defining metrics for evaluating progress and performance of teams and individual staff members.
- Lead and directed project management efforts for large-scale technology initiatives that impact e-Business.
- Provided leadership for management and staff with emphasis on increasing production and top line revenue growth.
- Framed and broke-down complex sales processes to design more efficient and flexible solutions.
2008 - 2009
Project Manager, Science Applications International ... - San Diego, CA
- Develop detailed procedures, dataflow analysis documents and process flows and data type descriptions.
- Assisted in the development of project management procedures; developed templates and outlined and defined more efficient processes
- Managed proposal resumes and corporate employee resumes in the HSBU ATL OPS Sharepoint.
- Project Management experience Private, State and Local government.
2006 - 2008
Sales Support Manager, Circuit City - San Diego, CA
- Managed inventory and responsible for sales floor merchandising & recovery.
- Manage Sales Floor & Installation Department *Train employees in sales and installation of car audio and security.
- Review team and personal sales goals and strategies.
- Managed customer accounts and processed customer orders.

Skills

Project Management
Business Development
Business Operations
Dealership
Customer Accounts
New Customers
Revenue Growth
Contract Project
Direct Reports
Visio

Education

Bachelor's Degree, Business (1997 - 2000)
Ashford University
San Diego,

Director of sales and operations resume

James Greene

(720) 555-8657 | jgreene@example.com

Richmond, VA | 56658 W. Maple Ave. - 17617

Work experience

2020 - Present
Director Of Sales And Operations, MeadWestvaco Consumer Packaging Group - Richmond, VA
- Directed, established and maintained the overall policies and goals for the business development department.
- Delivered 15% annual revenue growth and 20% EBITDA earnings after executing market-backed sales and marketing strategies.
- Planned and implemented sales, new business development and overview manager's performance for all divisions.
2015 - 2020
Regional Sales Manager, Altria - Richmond, VA
- Negotiated contracts, participated in strategic business planning efforts and liaised with executive leaders across organization.
- Awarded 100% club award from 1998-1992 for exceeding sales goals 7 years in a row.
2012 - 2015
Manager, Rent-A-Center - Detroit, MI
- Assist in maintaining monthly revenue and sales goals.
- Provide customer service, Create, manage and execute plans to increase sales and profits.
- Process weekly merchandise to sales floor.
2007 - 2012
Sales Support Manager, Red Gold - Marion, IN
- Achieved and surpassed sales goals for all routes in each market.
- Created sales goals and positive reinforcement tools for team members.
- Opened new accounts to grow market.
- Led a crew of 10-12 people daily in accomplishing sales goals that were set every hour.

Skills

Procedures
Store Management
Safety Procedures
Product Development
Client Relationships
Sales Floor
OEM
C-Level
CRM
ROI

Education

Bachelor's Degree, Business (1998 - 2001)
Indiana Wesleyan University
Marion,

How to write a director of sales and operations resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in director of sales and operations-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the director of sales and operations position.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some director of sales and operations interviews.

Here are example skills to include in your “Area of Expertise” on a director of sales and operations resume:

Sales Operations
Analytics
CRM
Salesforce
Sales Process
Business Operations
Sales Management
Direct Reports
Sales Organization
Project Management

Pricing Strategy
HR
Revenue Growth
KPIs
Logistics
Customer Service
Business Development
Process Improvement
Executive Management
Sales Training

Sales Performance
Strategic Direction
Customer Satisfaction
Sales Support
Lifecycle Management
Saas
Account Management
Sales Strategies
Lead Management
SVP

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write director of sales and operations experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from director of sales and operations resumes:

Work history example #1

Director Of Sales And Operations

Active Power

Prepared the 2010 and 2011 Global Revenue Budgets illustrating seasonality, product mix, and detailed sales forecasts and performance metrics.
Managed and administered CRM activities.
Strengthened team focus in pursuit of new business at heavy-duty OEM and defense accounts.
Created video, PowerPoint, print, on-line and hands-on tactics that provided flexibility for audience and presentation needs.
Served as Project Team Leader on SalesForce Database design resulting in streamlined reporting and increased accuracy of market data.

Work history example #2

Sales Manager/Sales Trainer

Sears Holdings

Earned Super Stars Recipient for Top District Performance in Sales and Profit YTD 2011.
Challenged to improve integration with third party logistics and credit providers to accelerate shift in business strategy.
Managed all operational costs to positively impact Gross Profit Improvement.
Monitored team metrics and reported to Sale and Service Manager daily regarding actual performance vs. objectives.
Trained and Certified in Kitchen Remodeling and Cabinet Re-facing, Replacement Windows, Doors, and Exterior Siding.

Work history example #3

Senior Account Manager

Bank of America

Developed and maintained strong relationships through face-to-face meetings, direct marketing, routine telephone and email communications.
Partnered with mainframe and midrange technology teams in support of software development leveraging DMAIC methodology.
Managed portfolios for delinquent loan accounts, work with loan modification and disposition specialist to determine solutions.
Created reports using CRM tool to document customer interactions in order to maximize revenue and client experience.
Helped customers through their financial difficulty by providing creative solutions for each individual situation.

Work history example #4

Director Of Sales And Operations

Comcast

Created an Access Database to track more than 400 franchise agreements
Developed several standard operating methods and procedures to ensure consistency within the department is maintained.
Led regional efforts to develop a standardized regional collection path for customers and standardized collections processes.
Concentrated sales on PRI voice product along with internet technology.
Utilized CRM tools and marketing team data to analyze and drive individual/group sales and performance activities against company objectives.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in accounting

Strayer University, Washington, DC

2003 - 2006

Bachelor's Degree in business

Strayer University, Washington, DC

1994 - 1997

Highlight your director of sales and operations certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your director of sales and operations resume:

Certified Sales Professional (CSP)
Project Management Professional (PMP)
Certified Manager Certification (CM)

Updated March 26, 2025

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