5 Director Of Sales And Operations Resume Examples

Five Key Resume Tips For Writing A Director Of Sales And Operations Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Revenue Growth, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Melissa Chavez
Director Of Sales And Operations
Employment History
Director Of Sales And Operations2014 - Present
Science Applications International ...San Diego, CA
  • Achieved ISO [ ] Certification for IA-COE and Lab Operations.
  • Set and monitored regional sales goals, co-op funding and budgets.
  • Prepared a business plan using SWOT analysis, developed sales goals and strategies and managed pipeline report.
  • Led group business development, staff, sales training and incentive compensation.
  • Exceeded company's growth target each year by achieving double digit new business sales growth.
  • Leverage existing pipeline and relationships in international and domestic markets (such as Nigeria) to steer revenue growth.
Sales And Operations Manager2009 - 2014
Science Applications International ...San Diego, CA
  • Fostered staff improvement by defining metrics for evaluating progress and performance of teams and individual staff members.
  • Lead and directed project management efforts for large-scale technology initiatives that impact e-Business.
  • Provided leadership for management and staff with emphasis on increasing production and top line revenue growth.
  • Framed and broke-down complex sales processes to design more efficient and flexible solutions.
Project Manager2008 - 2009
Science Applications International ...San Diego, CA
  • Develop detailed procedures, dataflow analysis documents and process flows and data type descriptions.
  • Assisted in the development of project management procedures; developed templates and outlined and defined more efficient processes
  • Managed proposal resumes and corporate employee resumes in the HSBU ATL OPS Sharepoint.
  • Project Management experience Private, State and Local government.
Sales Support Manager2006 - 2008
Circuit CitySan Diego, CA
  • Managed inventory and responsible for sales floor merchandising & recovery.
  • Manage Sales Floor & Installation Department *Train employees in sales and installation of car audio and security.
  • Review team and personal sales goals and strategies.
  • Managed customer accounts and processed customer orders.
Education
Bachelor's Degree In Business1997 - 2000
Ashford UniversitySan Diego, CA
 
 
Contact Information
San Diego, CA
(450) 555-6697
mchavez@example.com
Skills
Project Management
Business Development
Business Operations
Dealership
Customer Accounts
New Customers
Revenue Growth
Contract Project
Direct Reports
Visio
 
 
James Greene
Director Of Sales And Operations
Richmond, VA
(720) 555-8657
jgreene@example.com
Skills
ProceduresStore ManagementSafety ProceduresProduct DevelopmentClient RelationshipsSales FloorOEMC-LevelCRMROI
 
 
Employment History
Director Of Sales And Operations2020 - Present
MeadWestvaco Consumer Packaging GroupRichmond, VA
  • Directed, established and maintained the overall policies and goals for the business development department.
  • Delivered 15% annual revenue growth and 20% EBITDA earnings after executing market-backed sales and marketing strategies.
  • Planned and implemented sales, new business development and overview manager's performance for all divisions.
Regional Sales Manager2015 - 2020
AltriaRichmond, VA
  • Negotiated contracts, participated in strategic business planning efforts and liaised with executive leaders across organization.
  • Awarded 100% club award from 1998-1992 for exceeding sales goals 7 years in a row.
Manager2012 - 2015
Rent-A-CenterDetroit, MI
  • Assist in maintaining monthly revenue and sales goals.
  • Provide customer service, Create, manage and execute plans to increase sales and profits.
  • Process weekly merchandise to sales floor.
Sales Support Manager2007 - 2012
Red GoldMarion, IN
  • Achieved and surpassed sales goals for all routes in each market.
  • Created sales goals and positive reinforcement tools for team members.
  • Opened new accounts to grow market.
  • Led a crew of 10-12 people daily in accomplishing sales goals that were set every hour.
Education
Bachelor's Degree of Business1998 - 2001
Indiana Wesleyan UniversityMarion, IN
 
 
Benjamin Hughes
Director Of Sales And Operations
Contact Information
Addison, IL
(620) 555-0949
bhughes@example.com
Skills
  • Communication
  • Sales Organization
  • GM
  • New Customers
  • Business Development
  • Sales Process
  • Sales Goals
  • Customer Service
  • Track Record
  • C-Level
 
 
Employment History
Director Of Sales And Operations2018 - Present
Pampered Chef
Addison, IL
  • Implemented business sales plan and marketing strategy that increased sales by 42%, and resulted in increase in market share.
  • Designed and implanted strong strategic business plans that expanded the company's growth throughout the NY Metro area.
  • Evaluate, streamline, and document internal policies and procedures to improve process consistency among individual teams; produce Operations Manual.
  • Recruited, trained and supervised a professional team of over 100 personnel, with 6 direct reports.
  • Expense and process control using six sigma methodologies.
Business Development Manager2017 - 2018
Gruma
Winston-Salem, NC
  • Created business relationships and increased incremental revenue to small and medium sized ADP clients through face-to-face sales activities.
  • Project management including coordination, auditing and production of new products at manufacturing sites.
  • Prospected secured over thirty new accounts
  • Lead product manager on a U$31 million dollar product development program.
National Account Manager2016 - 2017
PepsiCo
Winston-Salem, NC
  • Led southeast market in new item launches, with average dollar sales fair share index equal to 129%.
  • Provided insights and created presentations for business development.
  • Created and delivered C-level sales presentations to executive decision makers to win new business.
National Accounts Sales Manager2014 - 2016
PepsiCo
Winston-Salem, NC
  • Developed custom solutions with brand managers to meet growth initiatives and achieve objectives in this $22 million business segment.
  • Position consisted of maintaining and managing Regional National Accounts, and also business development of new large key customers.
  • Developed annual account level business plans that impacted shelf space, merchandising, advertising, promotions, and pricing.
  • Maintain or exceed sales goals and margins.
Education
Bachelor's Degree of Accounting2003 - 2006
Strayer University
Washington, DC
 
 
Marilyn Bell
Director Of Sales And Operations
Contact Info
Silver Spring, MD
(510) 555-7301
mbell@example.com
Skills
Business Development
Photoshop
Business Goals
CRM
Department Heads
Healthcare
Email Campaigns
Communication
Customer Base
Cloud
Employment History
Director Of Sales And Operations2018 - Present
VerizonSilver Spring, MD
  • Demonstrated strong sales, business development and account management abilities in highly versatile, hands-on role.
  • Performed at 105.2% to plan and exceed all Government and Vertical sales goals.
  • Developed Inventory operations and communications plans to ensure sales goals were met.
  • Averaged 18% annual revenue growth.
Marketing Director2017 - 2018
VerizonSilver Spring, MD
  • Work independently as a project manager on smaller or less complex projects for Project Management Team.
  • Partnered on conversion of legacy company Internet sites to a new national platform.
  • Supported product development for Wireless backhaul solutions for macro and small cell applications.
  • Conducted research and competitive intelligence and presented to front-line sales and customer service staff to help close sales or save customers.
  • Expanded Online Video awareness resulting in a 35% increase in brand awareness within target market.
Senior Account Manager2007 - 2017
VerizonSilver Spring, MD
  • Maintained a consistent communication with current and prospective clients regarding account management.
  • Directed the account management for sales, technical, service support to attain revenue goals.
  • Prospected appointment setting and cold calling for new customers daily.
  • Develop and implement strategic account plans to advance business partnerships and drive incremental revenue growth.
  • Produced consistent sales increases for over 150 Verizon information technology clients throughout the US.
Enterprise Account Manager2006 - 2007
HPWashington, DC
  • Displaced competitors in key accounts.
  • Develop new accounts and maintain positive relationships with existing accounts through excellent customer service and strong industry knowledge.
  • Direct, one- to-one sales relationship and account management.
  • Utilized consultative selling techniques to provide value-added solutions to Cloud based customers.
  • Increase and expand business in current accounts, while increasing net new accounts.
Education
Bachelor's Degree of Business1994 - 1997
Strayer UniversityWashington, DC
 
 
Jonathan Miller
Director Of Sales And Operations
Dallas, TX
(960) 555-0682
jmiller@example.com
Experience
Director Of Sales And Operations2018 - Present
Mary KayDallas, TX
  • Ensured the achievement of sales goals by promoting Mary Kay products and services to clients and sales representatives.
  • Performed market research, planned quarterly sales goals and implemented strategic sales techniques to exceed competition.
  • Assisted managers with daily sales goals as well as overlooking other employees.
Regional Sales Manager2009 - 2018
SiemensAtlanta, GA
  • Provided customer service to Authorized Siemens Distributors and their Contractor and Industrial accounts utilizing a base knowledge of Siemens products.
  • Provided support to eight separate rep firms within the territory to promote positive growth.
  • Directed the business development and managed the senior buildings for the licensed home care agency.
Regional Sales And Marketing Manager1999 - 2009
AT&TAtlanta, GA
  • Achieved 113% of 1991 quota; revenue growth of 22%.
  • Delivered spectacular revenue growth averaging 20% annually.
  • Build a pipeline of near term and out-year cloud opportunities (multi-million/billion dollar range.
  • Worked with C-Level Executives to sell solutions that addressed their business needs.
  • Attained over 150% of sales objectives in less than a year while accomplishing excellent customer service achievement awards.
Skills
C-LevelYOYRSMRevenue GrowthNew CustomersSales ProcessKey Performance IndicatorsMarket PenetrationPortfolioSales Goals
Education
Bachelor's Degree In Business1988 - 1991
California State University - San BernardinoSan Bernardino, CA
 
 
Melissa Chavez
Director Of Sales And Operations
Employment History
Director Of Sales And Operations2014 - Present
Science Applications International ...San Diego, CA
  • Achieved ISO [ ] Certification for IA-COE and Lab Operations.
  • Set and monitored regional sales goals, co-op funding and budgets.
  • Prepared a business plan using SWOT analysis, developed sales goals and strategies and managed pipeline report.
  • Led group business development, staff, sales training and incentive compensation.
  • Exceeded company's growth target each year by achieving double digit new business sales growth.
  • Leverage existing pipeline and relationships in international and domestic markets (such as Nigeria) to steer revenue growth.
Sales And Operations Manager2009 - 2014
Science Applications International ...San Diego, CA
  • Fostered staff improvement by defining metrics for evaluating progress and performance of teams and individual staff members.
  • Lead and directed project management efforts for large-scale technology initiatives that impact e-Business.
  • Provided leadership for management and staff with emphasis on increasing production and top line revenue growth.
  • Framed and broke-down complex sales processes to design more efficient and flexible solutions.
Project Manager2008 - 2009
Science Applications International ...San Diego, CA
  • Develop detailed procedures, dataflow analysis documents and process flows and data type descriptions.
  • Assisted in the development of project management procedures; developed templates and outlined and defined more efficient processes
  • Managed proposal resumes and corporate employee resumes in the HSBU ATL OPS Sharepoint.
  • Project Management experience Private, State and Local government.
Sales Support Manager2006 - 2008
Circuit CitySan Diego, CA
  • Managed inventory and responsible for sales floor merchandising & recovery.
  • Manage Sales Floor & Installation Department *Train employees in sales and installation of car audio and security.
  • Review team and personal sales goals and strategies.
  • Managed customer accounts and processed customer orders.
Education
Bachelor's Degree In Business1997 - 2000
Ashford UniversitySan Diego, CA
 
 
Contact Information
San Diego, CA
(450) 555-6697
mchavez@example.com
Skills
Project Management
Business Development
Business Operations
Dealership
Customer Accounts
New Customers
Revenue Growth
Contract Project
Direct Reports
Visio
 
 
James Greene
Director Of Sales And Operations
Richmond, VA
(720) 555-8657
jgreene@example.com
Skills
ProceduresStore ManagementSafety ProceduresProduct DevelopmentClient RelationshipsSales FloorOEMC-LevelCRMROI
 
 
Employment History
Director Of Sales And Operations2020 - Present
MeadWestvaco Consumer Packaging GroupRichmond, VA
  • Directed, established and maintained the overall policies and goals for the business development department.
  • Delivered 15% annual revenue growth and 20% EBITDA earnings after executing market-backed sales and marketing strategies.
  • Planned and implemented sales, new business development and overview manager's performance for all divisions.
Regional Sales Manager2015 - 2020
AltriaRichmond, VA
  • Negotiated contracts, participated in strategic business planning efforts and liaised with executive leaders across organization.
  • Awarded 100% club award from 1998-1992 for exceeding sales goals 7 years in a row.
Manager2012 - 2015
Rent-A-CenterDetroit, MI
  • Assist in maintaining monthly revenue and sales goals.
  • Provide customer service, Create, manage and execute plans to increase sales and profits.
  • Process weekly merchandise to sales floor.
Sales Support Manager2007 - 2012
Red GoldMarion, IN
  • Achieved and surpassed sales goals for all routes in each market.
  • Created sales goals and positive reinforcement tools for team members.
  • Opened new accounts to grow market.
  • Led a crew of 10-12 people daily in accomplishing sales goals that were set every hour.
Education
Bachelor's Degree of Business1998 - 2001
Indiana Wesleyan UniversityMarion, IN
 
 
Benjamin Hughes
Director Of Sales And Operations
Contact Information
Addison, IL
(620) 555-0949
bhughes@example.com
Skills
  • Communication
  • Sales Organization
  • GM
  • New Customers
  • Business Development
  • Sales Process
  • Sales Goals
  • Customer Service
  • Track Record
  • C-Level
 
 
Employment History
Director Of Sales And Operations2018 - Present
Pampered Chef
Addison, IL
  • Implemented business sales plan and marketing strategy that increased sales by 42%, and resulted in increase in market share.
  • Designed and implanted strong strategic business plans that expanded the company's growth throughout the NY Metro area.
  • Evaluate, streamline, and document internal policies and procedures to improve process consistency among individual teams; produce Operations Manual.
  • Recruited, trained and supervised a professional team of over 100 personnel, with 6 direct reports.
  • Expense and process control using six sigma methodologies.
Business Development Manager2017 - 2018
Gruma
Winston-Salem, NC
  • Created business relationships and increased incremental revenue to small and medium sized ADP clients through face-to-face sales activities.
  • Project management including coordination, auditing and production of new products at manufacturing sites.
  • Prospected secured over thirty new accounts
  • Lead product manager on a U$31 million dollar product development program.
National Account Manager2016 - 2017
PepsiCo
Winston-Salem, NC
  • Led southeast market in new item launches, with average dollar sales fair share index equal to 129%.
  • Provided insights and created presentations for business development.
  • Created and delivered C-level sales presentations to executive decision makers to win new business.
National Accounts Sales Manager2014 - 2016
PepsiCo
Winston-Salem, NC
  • Developed custom solutions with brand managers to meet growth initiatives and achieve objectives in this $22 million business segment.
  • Position consisted of maintaining and managing Regional National Accounts, and also business development of new large key customers.
  • Developed annual account level business plans that impacted shelf space, merchandising, advertising, promotions, and pricing.
  • Maintain or exceed sales goals and margins.
Education
Bachelor's Degree of Accounting2003 - 2006
Strayer University
Washington, DC
 
 
Marilyn Bell
Director Of Sales And Operations
Contact Info
Silver Spring, MD
(510) 555-7301
mbell@example.com
Skills
Business Development
Photoshop
Business Goals
CRM
Department Heads
Healthcare
Email Campaigns
Communication
Customer Base
Cloud
Employment History
Director Of Sales And Operations2018 - Present
VerizonSilver Spring, MD
  • Demonstrated strong sales, business development and account management abilities in highly versatile, hands-on role.
  • Performed at 105.2% to plan and exceed all Government and Vertical sales goals.
  • Developed Inventory operations and communications plans to ensure sales goals were met.
  • Averaged 18% annual revenue growth.
Marketing Director2017 - 2018
VerizonSilver Spring, MD
  • Work independently as a project manager on smaller or less complex projects for Project Management Team.
  • Partnered on conversion of legacy company Internet sites to a new national platform.
  • Supported product development for Wireless backhaul solutions for macro and small cell applications.
  • Conducted research and competitive intelligence and presented to front-line sales and customer service staff to help close sales or save customers.
  • Expanded Online Video awareness resulting in a 35% increase in brand awareness within target market.
Senior Account Manager2007 - 2017
VerizonSilver Spring, MD
  • Maintained a consistent communication with current and prospective clients regarding account management.
  • Directed the account management for sales, technical, service support to attain revenue goals.
  • Prospected appointment setting and cold calling for new customers daily.
  • Develop and implement strategic account plans to advance business partnerships and drive incremental revenue growth.
  • Produced consistent sales increases for over 150 Verizon information technology clients throughout the US.
Enterprise Account Manager2006 - 2007
HPWashington, DC
  • Displaced competitors in key accounts.
  • Develop new accounts and maintain positive relationships with existing accounts through excellent customer service and strong industry knowledge.
  • Direct, one- to-one sales relationship and account management.
  • Utilized consultative selling techniques to provide value-added solutions to Cloud based customers.
  • Increase and expand business in current accounts, while increasing net new accounts.
Education
Bachelor's Degree of Business1994 - 1997
Strayer UniversityWashington, DC
 

What Should Be Included In A Director Of Sales And Operations Resume

1

1. Add Contact Information To Your Director Of Sales And Operations Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Director Of Sales And Operations Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Director Of Sales And Operations Resume Relevant Education Example #1
Bachelor's Degree In Accounting 2014 - 2016
Strayer University Washington, DC
Director Of Sales And Operations Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Strayer University Washington, DC
3

3. Next, Create A Director Of Sales And Operations Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Director Of Sales And Operations
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Director Of Sales And Operations Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Director Of Sales And Operations
Active Power
  • Prepared the 2010 and 2011 Global Revenue Budgets illustrating seasonality, product mix, and detailed sales forecasts and performance metrics.
  • Managed and administered CRM activities.
  • Strengthened team focus in pursuit of new business at heavy-duty OEM and defense accounts.
  • Created video, PowerPoint, print, on-line and hands-on tactics that provided flexibility for audience and presentation needs.
  • Served as Project Team Leader on SalesForce Database design resulting in streamlined reporting and increased accuracy of market data.

Work History Example # 2
Sales Manager/Sales Trainer
Sears Holdings
  • Earned Super Stars Recipient for Top District Performance in Sales and Profit YTD 2011.
  • Challenged to improve integration with third party logistics and credit providers to accelerate shift in business strategy.
  • Managed all operational costs to positively impact Gross Profit Improvement.
  • Monitored team metrics and reported to Sale and Service Manager daily regarding actual performance vs. objectives.
  • Trained and Certified in Kitchen Remodeling and Cabinet Re-facing, Replacement Windows, Doors, and Exterior Siding.

Work History Example # 3
Senior Account Manager
Bank of America
  • Developed and maintained strong relationships through face-to-face meetings, direct marketing, routine telephone and email communications.
  • Partnered with mainframe and midrange technology teams in support of software development leveraging DMAIC methodology.
  • Managed portfolios for delinquent loan accounts, work with loan modification and disposition specialist to determine solutions.
  • Created reports using CRM tool to document customer interactions in order to maximize revenue and client experience.
  • Helped customers through their financial difficulty by providing creative solutions for each individual situation.

Work History Example # 4
Director Of Sales And Operations
Comcast
  • Created an Access Database to track more than 400 franchise agreements
  • Developed several standard operating methods and procedures to ensure consistency within the department is maintained.
  • Led regional efforts to develop a standardized regional collection path for customers and standardized collections processes.
  • Concentrated sales on PRI voice product along with internet technology.
  • Utilized CRM tools and marketing team data to analyze and drive individual/group sales and performance activities against company objectives.

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5

5. Highlight Your Director Of Sales And Operations Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your director of sales and operations resume:

  1. Certified Sales Professional (CSP)
  2. Project Management Professional (PMP)
  3. Certified Manager Certification (CM)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021