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Become A Director Of Sales & Service

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Working As A Director Of Sales & Service

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $137,000

    Average Salary

What Does A Director Of Sales & Service Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Director Of Sales & Service

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Director Of Sales & Service Career Paths

Director Of Sales & Service
Sales Vice President
Sales And Marketing Vice President
11 Yearsyrs
Sales Vice President
12 Yearsyrs
Director Of Sales And Marketing
Business Development Director
11 Yearsyrs
Director Of Sales And Marketing
9 Yearsyrs
Vice President
Managing Director
11 Yearsyrs
Sales And Marketing Vice President
Vice President & General Manager
12 Yearsyrs
Director Of Sales And Operations
Operations Director
9 Yearsyrs
Director Of Sales And Operations
10 Yearsyrs
President
Chief Executive Officer
8 Yearsyrs
Operations Director
Operations Vice President
11 Yearsyrs
Operations Vice President
Chief Operating Officer
11 Yearsyrs
Chief Operating Officer
President & Chief Operating Officer
13 Yearsyrs
Senior Vice President
Executive Vice President
11 Yearsyrs
Senior Vice President, Sales
Executive Vice President Of Sales
13 Yearsyrs
Senior Vice President, Sales
14 Yearsyrs
Managing Director
Founder And Chief Executive Officer
7 Yearsyrs
National Sales Director
Marketing Director
7 Yearsyrs
National Sales Director
11 Yearsyrs
Vice President & General Manager
Vice President And Manager
10 Yearsyrs
Director Of Call Center Operations
Director, Inside Sales
6 Yearsyrs
Regional Vice President
Senior Vice President-Operations
14 Yearsyrs
Regional Vice President
11 Yearsyrs
Regional Director
Director Of Sales
10 Yearsyrs
Regional Director
9 Yearsyrs
Business Director
Finance Vice President
10 Yearsyrs
Business Director
10 Yearsyrs
Marketing Vice President
Senior Vice President Of Marketing
13 Yearsyrs
Marketing Vice President
10 Yearsyrs
Director Of Managed Services
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Director Of Sales & Service?

Help others decide if this is a good career for them

Average Length of Employment
Director Of Sales 3.6 years
Head Of Sales 2.9 years
Top Careers Before Director Of Sales & Service
Manager 4.5%
Director 4.1%
Top Careers After Director Of Sales & Service
Consultant 4.6%
Owner 4.2%
President 4.2%
Director 3.6%

Do you work as a Director Of Sales & Service?

Average Yearly Salary
$137,000
View Detailed Salary Report
$90,000
Min 10%
$137,000
Median 50%
$137,000
Median 50%
$137,000
Median 50%
$137,000
Median 50%
$137,000
Median 50%
$137,000
Median 50%
$137,000
Median 50%
$210,000
Max 90%
Best Paying Company
Palo Alto Networks
Highest Paying City
Bellevue, WA
Highest Paying State
South Dakota
Avg Experience Level
3.9 years
How much does a Director Of Sales & Service make at top companies?
The national average salary for a Director Of Sales & Service in the United States is $138,027 per year or $66 per hour. Those in the bottom 10 percent make under $90,000 a year, and the top 10 percent make over $210,000.

Real Director Of Sales & Service Salaries

Job Title Company Location Start Date Salary
Sales Director-Financial Services Accenture LLP New York, NY Oct 12, 2013 $222,352
Director, Sales and Consulting Services Independent Computer Consulting Group, Inc. Warminster, PA Nov 29, 2011 $160,000
Managin Director, Sales & Client Service Aladdin Capital Holdings LLC Stamford, CT Dec 20, 2010 $150,000
Managing Director, Sales & Client Service Aladdin Capital Holdings LLC Stamford, CT Dec 20, 2010 $150,000
Director, Sales & Technical Service Kemira Chemicals, Inc. Houston, TX Sep 09, 2016 $147,014 -
$193,870
Director of Post Sales & Services Install Free, Inc. Stamford, CT Sep 20, 2010 $130,000
Director of Post Sales & Services Installfree Inc. Stamford, CT Oct 01, 2010 $130,000
Director, PI Sales and Service Models FMR LLC Smithfield, RI Mar 28, 2016 $122,138
Director of Sales & Service Brueckner Group USA Inc. Portsmouth, NH Sep 20, 2016 $117,000
Director, PI Sales and Service Models Fidelity Brokerage Services LLC Smithfield, RI Sep 13, 2016 $101,691 -
$130,000
Director, PI Sales and Service Models Fidelity Brokerage Services LLC Smithfield, RI Sep 08, 2014 $100,298 -
$130,000
Director of Post Sales Service & Support Infosonics Corporation Miami, FL Jul 01, 2015 $92,671
Director of Post Sales Service & Support Infosonics Corporation San Diego, CA Dec 05, 2014 $90,854
Director of Post Sales Service and Support Infosonics Corp. Miami, FL Dec 05, 2011 $84,000
Director of Post Sales Service and Support Infosonics Corporation Miami, FL Dec 05, 2011 $84,000

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Top Skills for A Director Of Sales & Service

  1. Customer Service
  2. Revenue Growth
  3. Business Development
You can check out examples of real life uses of top skills on resumes here:
  • Managed the customer service department including establishing budgets, operational procedures, and implementation of new service offerings.
  • Promoted revenue growth and asset retention through monitoring, analysis, and reporting of budgets and expenses, including payroll costs.
  • Directed sales strategy to pioneer and develop brand including implementing short-term business development projects to achieve long-term growth.
  • Led a high performing sales team finding and opening 180 new accounts generating over $1.3M annually.
  • Developed and managed annual sales operating budgets, including full profit and loss accountability.

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Average Salary:

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Top 10 Best States for Directors Of Sales & Service

  1. Rhode Island
  2. New York
  3. Colorado
  4. New Jersey
  5. Delaware
  6. Virginia
  7. Pennsylvania
  8. New Hampshire
  9. North Carolina
  10. Massachusetts
  • (182 jobs)
  • (2,342 jobs)
  • (1,061 jobs)
  • (1,355 jobs)
  • (120 jobs)
  • (1,450 jobs)
  • (1,692 jobs)
  • (235 jobs)
  • (1,320 jobs)
  • (1,467 jobs)

Director Of Sales & Service Demographics

Gender

Male

61.9%

Female

29.6%

Unknown

8.5%
Ethnicity

White

64.9%

Hispanic or Latino

14.6%

Black or African American

11.2%

Asian

6.2%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

39.4%

French

15.2%

Japanese

6.1%

Italian

6.1%

Chinese

3.0%

Mandarin

3.0%

Hebrew

3.0%

German

3.0%

Cantonese

3.0%

Greek

3.0%

Carrier

3.0%

Dutch

3.0%

Dakota

3.0%

Arabic

3.0%

Croatian

3.0%
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Director Of Sales & Service Education

Schools

University of Phoenix

11.9%

Northeastern University

6.6%

Michigan State University

6.0%

University of Southern California

6.0%

University of Washington

6.0%

San Diego State University

5.3%

Northern Illinois University

5.3%

Arizona State University

4.6%

Temple University

4.6%

Pennsylvania State University

4.6%

University of South Carolina - Columbia

4.6%

Oklahoma State University

4.6%

Wayne State University

4.0%

Babson College

4.0%

Florida Atlantic University

4.0%

Bridgewater State University

4.0%

Western Washington University

4.0%

New York University

3.3%

University of Tennessee - Knoxville

3.3%

Saint Louis University-

3.3%
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Majors

Business

38.0%

Marketing

10.0%

Management

7.8%

Finance

6.5%

Communication

5.4%

Political Science

3.3%

Kinesiology

3.1%

Psychology

2.8%

Computer Science

2.6%

Electrical Engineering

2.4%

General Sales

2.4%

Accounting

2.4%

Economics

2.3%

Education

2.3%

English

1.9%

Health Care Administration

1.8%

Project Management

1.4%

Biology

1.3%

History

1.2%

Computer Information Systems

1.2%
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Degrees

Bachelors

51.0%

Masters

20.5%

Other

18.1%

Associate

4.8%

Certificate

3.7%

Doctorate

1.1%

Diploma

0.6%

License

0.3%
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